Big Problem With Ford Motorhomes -- This Cost Us A Lot Of Money!
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- เผยแพร่เมื่อ 30 ก.ย. 2024
- Hi everyone and welcome back to another video. In this video address what we believe is a big problem with Ford motorhome warranty claims. We share with you what happened to us and how the problem was resolved.
Ford Fleet Customer Service: www.ford.com/c...
Rhonda Spencer Ford Fleet Customer Service Manager: 1-888-333-9115 ext.77291
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#ford #fordmotorhome #newmar
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Most Ford truck dealers don’t work on motorhomes due to insurance limitations. We’ve always had a hard time finding a Ford truck to work on our MotorHome, both in California and in Florida.
@@stevenstern8764 For all RV Ford RV repairs speak to George , in Danville , VA Mobile RV mechanic 4 o 1*5 8o * o 8 nine 8
Thank you soooo much for this video, I'm just entering this mess because there is an electrical issue going on w my E-450 ignition system on my Thor Four Winds motorhome, the house side seems to work when plugged into shore power but the alternator didn't seem to be charging up the house deep cycle batteries, replaced those & also the main disconnect switch but the E450 won't start @ all now & wires by the chassis battery r burning somewhere near the hook up, I'm sure this is a FORD E-450 ignition problem they should fix it? Camping World where i bought it recommended a place that works on motorhomes but a FORD commercial service center should as well, Thx so much for ur insights ahead of time 👍✌
I live in Minnesota
Sounds like the motorhome manufacturers need to get involved and bring some pressure on Ford. Right now this could stop me from buying a motorhome that I have been planning for over a year.
I would find out if the Ford commercial fleet dealer in your area services motorhomes. Just give them a buzz.
Thanks for watching and the comment
Izzy
Ford has some contractual guidelines with integrators of their fleet vehicles. Ford throws them some large discounts so many of them are reluctant to push back or make the switch away. I haven't seen one as of late, but if it is anything like the others, binding arbitration is probably the only way to resolve things on the back side with Ford. In many cases that can get get really expensive. Many of the newer agreements have disparagement clauses, where if the integrator makes any remarks that are derogatory or damaging to Ford in a public fashion (including social media) Ford can fine you or remove your discount for the remainder of the agreement. All of which really punishes the integrator for Ford's problems.
If you buy a Ford RV you can't say you weren't warned when you can't get service in any Ford dealership. Can I interest you in buying a wonderful home protected by a HOA?
Look at vids on motorhome manufacturers,....NONE of them are good. Only Airstream has a good reputation and they only make motorhomes.
@@spuwho You've missed a major point, Ford supplies the majority of gasoline fueled class A motorhome chassis. I can't find any information on current Workmaster or Spartan gasoline chassis. Workmaster became part of Navistar when GM sold it off, the class A motorhome chassis was discontinued when GM stopped production of the 8.1 litre gasoline engine. I work for Winnebago Industries we use Ford class A gasoline chassis I think it's mostly because they're the only game in town. Ford and Mercedes for Class c, we used to also make a class C on a FCA chassis. Current B vans are on Mercedes or Ram chassis although we used to do one a Transit chassis. Class A diesel pusher chassis are all Freightliner but I hear Spartan also makes some.
I have documentation proving a Ford dealer's refusal to honor a warranty and Ford Motor Company's refusal to require it to do so.
It was my last Ford!!
Jack was it a ford manufacture warranty or off brand which dealers also sell.
@@rickjobs638 It was Ford and it involved the catalytic converters on an Expedition.
A shame. Thanks for watching. - MJ
@Scott Golimowski Maybe not in Poland, but it was in Washington! A small claims court judge and the attorney's general agreed my complaint was valid??
Only owned two Ford vehicles and service and quality have driven me off so much that I haven't looked at another Ford product in over 25 years. Now I'am looking to buy a motorhome and looks like Ford is the only choice. I guess I won't be buying a motorhome.
Help me Rhonda , help , help me Rhonda 🎼
LOL! And she sure did! Thanks for watching. - MJ
No need to name your local dealership - it was cleverly revealed in the screen shot of your reimbursement check - "Paramus Ford" Well played!
Good detective work 😀
Izzy
@@EndlessRVing That signature screams "Oh, another effing ... I just don't care anymore."
Typical Ford Dealer Service! I bought a F-250 Super Cab Camper Edition. At 18K miles the transmission ate itself! The transmission failed 90 miles from home with a truck full of relatives from overseas, we were touring New York. Stuk on the side of the road with seven people including children in JULY! WHAT A MESS, the truck had to be towed to a local Ford Dealer, the local Ford Dealer gave me the bad news two days later. I paid over $2000.00 to fix the problem! It turns out FORD put the wrong transmission in the truck that caused the failure! I only discovered this two years later when I was trying to install a 5h wheel trailer rig! Ford and the dealer I bought the truck from were totally unresponsive! TYPICAL FORD JUNK AND POOR CUSTOMER SERVICE!
@@frankrizzo1433
Lol....7 people in a supercab??....BS...#1
$2000 for a transmission.....from a dealer??....BS....#2.
Wrong transmission discovered when installing a 5th wheel hitch???.....strike 3!!! GTFO here...🤪🤪🤪
@@johnpeters9793 open yere ears jacka$$!
I had a recall done by Dub Herring Ford, In Picayune, MS a couple years ago. I made an appointment, brought in and they did it while we waited. They didn't even kick us out of our motorhome (important, as we are full-timers) to complete the work. They were friendly and professional. I would use them again.
Excellent, glad it worked out for you. 👍 - MJ
YES, my local Ford dealer was less than ethical about a known flaw in F53 wiring harness (lack of grounding) in my 1999 Fleetwood RV. They immediately knew the problem, they had the wiring harness that fixes it in stock. It was fixed the next day and charged me $600 for a job that took less than an hour to fix. After paying $600, I found an official Ford service bulletin online using the harness P/N. It listed the symptom (exactly like mine) and the repair time set at .9hr. They charge $130/hr for labor. I went back to the dealer and showed them the service bulletin, then demanded half my money back. I got it. I've never been back to that dealer again, which is too bad because they actually have an RV department, with RV accessories, and welcome RV service and repair. The problem is they try to screw RVrs.
That is terrible. Thanks for sharing.
Izzy
What was the problem that the wiring harness had to be replaced
Hell try dealing with Camping World. All dealers should have a class on how to operate a answering machine.
LOL Yep. Thanks for watching KC. - MJ
Thanks Izzy for the heads-up on Ford RV's and saving us a lot of $$$ by not purchasing a Ford product.. KC, many shared experiences as Izzy's, warned us on Camping World (CW) RV dealers. Seemingly corporate practices/franchisee's create a lot frustrations/K$$ & I'm thankful we heard in time. We were one day from finalizing our RV purchase when we pulled out after videos and speaking directly w/owners with purchased from CW as the local dealers in NC/SC are terrible. They avoid/delay warranty work at all cost because of the low to no reimbursement received from the manufacture(s). Some dealers have been caught intentionally causing damage, charging for work not performed, & delaying/or refusing warranty repair, hoping the owner will take the Coach/Camper somewhere else. Glad to say we are enjoying our Coach with no issues thus far.
V
Camping World, 45 yrs of Tradition, unhampered by progress!
Not mentioning names isn’t doing you or anyone else a favour. If your point is to hold people accountable and provide information to help the RV community, that’s exactly what you have to do 100%. Use the power of a social media platform for attempting to make change in the industry. Otherwise, there’s no heat on anyone to even care about the problem , never mind address it. Hitting them in the pocketbook is less than desirable for any company, loss of business is a thing.
Glad it worked out but not knowing who the problem was with isn’t helpful.
Paramus Ford - that was the name on the check
Rhonda sounds like a great employee. I'm bet Ford will probably fire her for her efforts.
She was so helpful and kind through the whole process. I would hope she would be rewarded for her good work. 🤞 - MJ
Fact.
That's the current attitude i. The service arena nowdays.
Screw the customer
The Amerikan way
No wonder Amerikan
Vehicles are once again in the late 70s early 80s were total POS.
Warrantee; many was
Many want NOT to touch. Warrantee work work
Its the new way, she will be fired and replaced with someone whose only qualification is their color or sex orientation.. not their skills and ability and motivation. Thanks Dumbocrats for helping to destroy America.
In 1998 my Ford rv with 12,000 miles had a major chassis electrical issue. I was in Florida heading back to Colorado late Friday afternoon pulled into Ford dealer in Pensacola Florida. The service center was not open in Saturday so they diagnosed the problem, determined I could not continue to Colorado. They ordered parts, plugged the RV into an outside outlet and let us stay on the dealer lot the entire weekend and gave us a free loaner car for the weekend.
New alternator, wiring harness and relay systems, good to go Monday by 12:00 noon.
Outstanding service beyond all expectations.
Sounds like Ford customer service / warranty department needs serious help.
When purchasing a motorhome or semi truck, looking for dealer/repair shops accessable to you is a huge reason for going with one brand or another.
Many of the dealers we called had the capability to work on the MH. They just would not do it.
Thanks for watching and the comment.
Izzy
Glad you guys finally got reimbursed even through all the struggle.
All the viewers should know that I called several dealers on Izzy and MJ’s behalf when we had found the problem at our shop and got the same treatment. Whether it’s apathy or true inability, even a professional shop doesn’t have more or less pull with the dealer to help a customer.
Hope you all have a safe and happy new year from the Mast Service team!
Hey Levi, you and your team literally saved us from a huge problem. You were professional, honest and timely in your service and should be applauded for that. Anyone in the Nappanee area needs to check out Mast Service Center!!
Izzy
I had the same experience. One way to help fix this problem? Making Corporate responsible for their dealerships, or franchises as Ford puts it. At least they had their motorhome fixed by a competent mechanic, which wouldn't have been the case otherwise.
@@trustme7731 It's a Ford chassis that's under warranty. Yes, it is a Ford thing. Maybe Newmar doesn't want the responsibility of working on it because it's sitting on a fragile Ford frame? It's not like they took in for a leaking toliet. Ford doesn't want the responsiblilty, so they'd rather have them take it to a third party and fight for months over warranty reimbursements? With that logic, you could be Ford's next great service manager.
Same “runaround “ with Ford here in the Southeast (Atlanta metro area). Sad that I’m glad my Canyon Star Ford chassis is now out of warranty. I found and use a truck repair shop where customer service is valued. Of course I now have to pay for repairs but am treated right. It’s like you were asking Ford to adjust your slide or anything “house” related. It an F53 just like any other. Fix it!
Exactly. Thanks Bill! - MJ
Wow! I was just at the Ford Dealership and the service rep said to stay away from ford motorhomes...
Lol that’s funny thanks for sharing.
Izzy
I have a 32’ Fleetwood, GM workhorse 8.1 w/ Allison trans for sale. $15-k. 43-k miles.
@@michaelgerrard7410 Well played, sir!👍
I always heard that was an 'advantage' of the Ford chassis, that you could have them fixed wherever you are. Sheesh.
Not so much. Depends if your local fleet service center will take in a motorhome.
Izzy
We have a TIFFIN 2017 F 53 chassis. We have had the same exact problem. We’ve been fortunate to have a great Ford service Center close to us. Tindall Ford in Gastonia North Carolina. They took care of everything for us. This is the third time I have had it in there for warranty work and they’ve always been great.
Good to know Richard. Thanks for sharing that information.
Izzy
Agreed! Tindol Ford here in the Charlotte region has been great to work with. Their commercial truck service center is completely separate from their dealership. On our ‘17 Canyon Star they’ve performed warranty work, yearly routine maintenance, tire balancing, front end alignment, and NC safety inspections. The problem is that we’ll more than likely not break down in Charlotte.
LOL it will not be the last time Ford has more lawsuits against them than any car company in the world in fact it takes five other car companies to equal the amount of lawsuits for warranty problems then Ford has
I just called Tindall Ford today about a leaking differential seal. Was told it would be January before they may be able to look at it. Very frustrating while the clock is running out on your warranty.
@@AmericanSurvival001 Total BS 🙄
We have a Tiffin 34PA with the F53 chassis.
I appreciate the fact that you kept “on” these service providers... I think any authorized FORD dealership service center should be REQUIRED to service a F53 chassis wether it is a fleet truck or RV.
After all, FORD got their money when they provided the chassis to the Motorhome manufacturer. A factory warranty is provided to that chassis, so, it should be no matter what “box” is built onto that chassis.
While the RV dealership may seem the folks to speak with as well, FORD really has the responsibility to cover issues that arise under the terms of the warranty.
I applaud your tenacity...!!!
Roll On...
Thank you Stephen. We wanted to let people know not to be discouraged and continue to question until you get an answer.
Izzy
Dealerships are independently owned. They don't like any warranty work because the manufacturers don't pay them back enough to make any profit on the warranty work. They especially don't like warranty work from a vehicle they didn't sell. On top of that RV's are a specialty vehicle. I have a diesel pusher and have the same issues but I do have locally available garages that will service it. I was glad that you were able to get a refund check from Ford. Great video.
Thanks for watching and the comment
Izzy
Sounds like FORD Dealerships are not interested in customer service 🤔
It seems to depend on the dealership. Thanks for watching and the comment.
Izzy
It's not a Ford Problem. The axle is not Ford. Should take it back to the dealer you bought it from.
@@niugesttocs16 Ford put it on their chassis, it is their problem. This is why they paid the repair invoice. Thanks for watching
Izzy
@@niugesttocs16
That makes zero sense....
By your logic, if a Toyota Tundra blows a transmission while under warranty, Toyota is not responsible because Aisin manufacturers the transmission.🤪😜🤪😜
@@johnpeters9793 the part that failed was not installed by Ford, Your Toyota was built by Toyota from bumper to Bumper, the RV was NOT built on a Ford assembly line. Only the engine and trans would be a Ford warranty. They by law don't have to do it, they can do it in good faith, UNLESS the vehicle was bought from a ford dealership.
Reading between the lines, don't buy a Ford RV. Thanks for the info.
Thanks for watching Jerome. 👍 - MJ
Ford does not make RVs. They make truck chassis that they sell to RV manufacturers. Good luck finding a new Class A RV that doesn't have Ford chassis.
@@55nsmooth Let me fix that for you. "Good luck finding a new Class A GAS RV that doesn't have a Ford chassis". There's always diesel if you can foot the premium.
You should have named that dealership I sure hope that when they send you a survey that you gave them one star please don't don't ever give that dealership a five-star review. The reason why it took so long is because they didn't want to fill out the massive amounts of paperwork in order to get your money back because they weren't making any money off of getting your check to you. I have noticed this myself owning a Lincoln and dealing with a Ford dealership Lincoln and Ford's the same thing The dealership was a Ford / Lincoln dealership but that dealership lost their Lincoln franchise and now they've since separated all the dealerships from Lincoln and Ford and my nearest one is just a Ford dealership but anyway many Ford dealerships don't like to do any paperwork unless they make money off of it they don't like warranty claims because they make no money on it it shouldn't be that way that dealership should have gotten a very bad review. The amount of time that you had to wait for a reimbursement is BS it should never have taken that long ever. I started taking my Lincoln to a dealership 40 minutes away from my home and they are ones that go above and beyond they would rather pay for the part that they know is under warranty out of their own pocket and worry about getting reimbursement from Ford later on some dealerships will go above and beyond for you. I named the dealership in question but it doesn't sell motorhomes and even know Ford made any the first I've heard of Ford RVs. Whenever something doesn't go right I always call Lincoln concierge which I'm sure there's a Ford concierge as well that's basically who the woman was that you were speaking of on the phone that was always on top of what was going on for did have a quality assurance problem in 2020 they have since fixed it in 23 going into this year 2024 I know that the Lincoln concierge person was extremely busy sending out checks I wasn't the only one that got money that was after they supposedly fixed my car they made the mistake and asked me well what can we do for you to make you satisfied ceramic coat my car and they did Make sure you know what to ask for if they ever ask you if you want something
motorhomes are endless money pits... Depreciate quickly
👍
Not the ones that say PREVOST on the nameplate.
@@skyboy1956 Incorrect: Highest $$ drop in depreciation and insane maintenance costs. You can lose $500k easily in two, three years on a Prevost conversion (Prevost doesn't manufacture any motorhomes). Buy one for say, $2.1 million and in four years you lost AT LEAST $500k and more like one cool million.
I crawl all over mine and inspect everything. I do a monthly inspection and have anything in question fixed, tightened, or replaced. If you own an RV, I have a class A gulf Stream Sun Voyager 2004 2 slide outs. I has just about anything from suspension upgrades to anything new on the roof including the roof.
old post we know
but this is why these 2 words keep popping up
diesel pusher !!
ya just dont have these kinda problems
with older DPushers man.
TIFFIN
NEWMAR
MONACO
AMERICAN TRADITION
BEAVER
these companies stand by there stuff
with warranty or without.
dont get me wrong...
the newer gas coaches
are well.. ok
nice to look at
but ford common
id take a 2004 diesel pusher
over a 2023 anything from ford.
just sayin
Wow great information, thanks !! I’m calling on Monday to see if our local Ford Commercial Service center takes care of motorhome. We haven’t had to use them yet. Thanks!!
Keep us posted, Tom. Good luck! - MJ
This does even the playing field a bit between Ford and Mercedes. Ford is always held out as having more service centers available than Mercedes.
Rhonda should have taken ownership from the initial call period and got back to you. Buck stops with Ford. Jayco and the RV dealer too.
I got below from our RV dealer on engine light/ cruise control on July 6th, not working on our 2021 Jayco Alante 31V F53 V8 7.3L engine. Only 6,800 miles on ours. They are too busy, short staffed or plainly don’t want to work on them, even non dealership mechanics. Lazyness.
-
Ryon, sorry I am just now seeing this. We are currently booked until the week of August 15th. The cruise control issue will have to go to a truck center to be repaired. You will need a shop that handles warranty work.
- - Thank You!
Alex
I couldn't help but be amused when while watching this video that one of the commercial breaks was a Ford ad ;) Glad you didn't give up and got reimbursed for the repair!
😂😂 Beautifully ironic. LOL Thanks for letting us know Dana and for watching! - MJ
Try finding competent employees in a society that does not value hard work anymore.
Try find employees period!!!
This is what’s scaring people WRT the Thor-Tiffin thing...
👍
I wonder when the layoffs will begin at Tiffin? They will get rid of all of the clerical people first, accounts payable, accounts receivable. The Thor employees will be expected to take on the extra work. They have to justify buying other companies through major cost cutting. Get rid of all staff duplicates.
@@mitchellbarnow1709 meanwhile Winnebago is working overtime, this is the first Saturday I've had off in a month and that's more because we ran out of .75"x1.5" 16 gauge tubing.
FORD = Fix or Repair Daily and most times will find a way to not honor the warranty even they paid for extended warranties.
This problem is not unique to Ford. I've heard of similar experiences with GM dealerships and the 8100 GM gassers on the GM Workhorse Chassis. The problem in both cases, as you've seen, is that each dealer is a privately owned business franchise and most of them want nothing to do with motorhomes. As an automobile technician I can relate They are horrible to work on and none of the techs in any shop want the job. Even Cummins service centers typically put off diesel pusher motorhome work and usually charge a LOT of additional labor compared to similar repairs on a truck. You're right, Ford and GM should both require their truck service dealerships to perform maintenance and repairs on motorhomes as a condition to maintain their franchise license. Until that happens, I wouldn't expect to see anything change.
A friend of mine from about 4 years ago had a Ford RV that needed some front-end suspension work done. He could not find anyone in Birmingham, AL that was affiliated with Ford that would work on the RV. It's a pretty good signal that Ford RVs are not worth buying due to the lack of after-the-sale support.
Thanks for sharing Phil
Izzy
half story again, where did he buy it? buy it new? did he want warranty work done?
Also ford does not sale or make motorhomes!
@@mjcameron123 Well DUH! Nor does GM, or any other automotive manufacturer????
Please tell us the names of GM, Mercedes, or Dodge dealerships that WELCOME doing warranty work on those chassis. The fact is most Stealerships are not interested in working at "warranty work prices." Factory work pays about half of their retail work.
Grew up in a Ford family, had all Fords, business and personal, for years, but after an endless string of lemons, and continuous warranty battles I put the "X" on Ford 21 years ago. Never again.
Thanks for sharing.
Izzy
I never saw the number for Rhonda.
What brand have you now chosen ??
A faulty headlight switch on a Mustang landed me in jail !
That pretty much soured me to Fords . . . . .
2 problems first its a ford second its a covid motorhome 2020
Great job!! I believe that you handed the situation extremely well. I would have blown up with Ford and I'm a Ford fan. THANKS SAFE TRAVELS
HAPPY NEW YEAR
Thanks Ron. Happy New year! - MJ
My issue wasn't with Ford but rather with Freightliner. I have a 40' class A on a Freightliner chassis that nearly every Freightliner dealership seems to run from. "We will work on everything from buses to garbage trucks, but not on a motor-home built on a Freightliner chassis". VERY irritating! And, like the folks in FL with the suspension issue and your situation, no one is asking that they work on "the motor-home" portion of the vehicle, just the Ford chassis portion -- that FORD created!!
Izzy, We had the same issue on our RV with less than1000 miles on it, we also called all over trying to find a dealership that would work on it. Miller Ford truck in MT. Holly NJ not only repaired the seals but fixed another issue they found also from the factory, cost to us nothing. Ford covered everything. Big shout out to Miller Ford they did an outstanding job and really care about customers. When I asked them about continuing working on RV's they said sure they're just pretty trucks. Lol
Thanks for the info we will be sure to give them a call if we have more issues.
I had 2 great experiences with Ford warranty repairs on my motorhome at Auto Park Ford in Sturgis Michigan. Both repairs done quickly and no hassle. Very friendly service staff, they greeted me at the service counter and took over everything from there. Repairs were done well and had no trouble since. They are located less than 1 hour east of Elkhart Indiana. Just north of I-80. I saw other motor homes at their lot. I would give them a 10 out of 10.
Thats great to hear and thanks for sharing
Izzy
Very interesting that Ford acts this way...Really makes you rethink about it
As long as the public knows they can make an informed decision
Thanks for watching.
Izzy
its not just ford they all do it
Why bash Ford dealerships when they won't work on a portion of your vehicle that was sold by Ford as a frame only customizer rig? They don't even have parts for this at Ford passenger vehicle dealerships. I'm guessing your RV has an F650 frame and running gear. Only Ford commercial truck dealerships can work on these. Can you blame the commercial dealerships for not wanting to take the liability for possibly damaging the rest of your rig? Most RVs are built like crap - glue and staples. Their mechanics aren't trained to even check drive it.
@@mfuchs2004 Who would you think should work on the engine, drivetrain and suspension? I would say Ford shouldn't sell to the RV manufacturer if they don't want to service them. This is from someone who owns 4 Fords at the present time. Just my thoughts
@@bobandtams the mfg of the motorhome should work on it, and seek reimbursement as happened here. How is a Ford dealer to know things like safe lift points, COG/tip, GVW, etc? They likely don't even have equipment with the weight and clearance needed to work on them. There are motorhome shops from one side of the country to the other who work on these. That's how you got it fixed, after all. As it should have been.
I run a fleet of modified shuttles. The mfg of the frame/engines won't touch them. I don't expect them to. I have to take them to a specialist in this application - even for something as simple as oil changes.
They won’t service them here either in Fredericton NB Canada…it’s terrible
Wow,now that’s ridiculous the run around ,I’m glad you got Rhonda to help out.
Rhonda is a real asset to Ford. She was excellent. Thanks for watching.
Izzy
Unfortunately there should be a Ronda who is authorized to tell the dealer If you want to continue to be a Ford dealer, you will fix their Ford vehicle.
Buyer be ware. The RV industry is, for the most part, unregluated. That means they don't have to deal with you like the automobile dealers or manufactures are required to do. Do your due diligence. Buy from a "DEALER" that has excellent (if such a thing exists) reviews especially concerning servicing issues. ALL motor homes will have issues and the more time you spend or plan to spend in one the BIGGER a deal this will be. Full timers can't afford to be waiting around for weeks or months for service. Before you buy, have a lawyer draw up YOUR OWN sales contract, one that protects you. If the dealer doesn't want to play, then find another dealer. That's going to be hard right now since the market is so hot, but nothing lasts forever and the sales will get back to normal sooner than later. When that happens, be ready. Know where you want to go, what you want and how much you're willing to pay. Don't play around and don't compromise. YOU are the customer, it's on YOU to walk away and if you don't, you have no to blame but yourself.
Holding a manufacturers feet to fire is sometimes the only way to get results. In todays market, that's going to be a challenge, but it's part of the package you're buying into, so if you're unwilling to do that, then you'll either need enough cash to carry the weight yourself, or find another life style.
Thanks for watching and the info.
Izzy
This is good to know I want buy a Ford motorhome at all I don't like Ford anyway You was to nice
Well we finally got paid, so it worked. :) Thanks for watching, Elizabeth! - MJ
Unfortunately if you want a class A gas motor home it’s really the only company really making them.
We found out the hard way MOST Ford dealerships will not take motorhomes. They advertise their vast network of dealership but only a SMALL percent of those dealerships will work on motorhomes. The advertising amounts to a scam by Ford. They know most dealerships will NOT work on motorhomes but they still use the deception of their VAST network of dealerships as a sales pitch to customers. Live in the Northern Great Lakes region. Travel primarily mid west / west
I have lifetime warranties on both of our vehicles. I had only used one dealership for all of the maintenance. We transferred to a different state and I made sure to collect all of the evidence (everything done-service, repairs, etc...) and place it in binders. Sure enough warranty issues came up and the new dealership doubted my claim-until I produced the evidence. They know that I keep everything and I have binders on both vehicles. The do not question any issues anymore. You have to be prepared for the worst.
Good for you for being your own advocate. That was definitely the point of this video. Thanks for watching Bill! - MJ
Buy Newell !!
24 hours a day - 365 days a year , Newell customer service is there to help with any problem or questions. They will get a technician that specializes in the specific technology you are having a problem with, to speak with you and solve your problem. They have over 200 affiliated service centers in the Country. If you need a special part , they always have it in stock and will send it to you immediately. Because Newell builds in redundancy and duplicate systems , they usually can get you back on the road with just a phone call .
They do this for every coach they have ever built . Period !!
Thanks James.
Izzy
Thanks for the information. Will stay away from Ford, for sure.
We felt the need to tell the truth so people can make informed decisions. Thanks Tony! - MJ
Good luck finding another MH chassis manuf!
@@dodgeguyz In 2001 I bought a new Georgetown class a motorhome. It was on a GM HD commercial chassis, and GM running gear.
@@gotchagoing8843
No more GM MH chassis. Unless you go with a small class C.
You didn't buy from a Ford dealership, you bought from a RV dealership.
Ford has no obligation to fix it, you take it back to the RV dealership. Let them deal with it. They are supposed to have things in place for repairs,
If it was not a Ford warranty issue they would have not paid for the claim.. Chassis is a Ford issue covered under warranty. Thanks for watching and the comment
Izzy
Think about being a motorhome manufacturer. Would you want to use powertrains supplied by a manufacturer who makes it so difficult to service. Get the word out and maybe people will stop buying these overpriced nightmares. I’ve had 9 different RVs and have to say that they were all poorly made for the price.
We agree. Thanks for watching and the comment
The is exactly why the RV industry have a crappy reputation. RV owners need to start pushing back.
1) Contact your state attorney General Consumer Affairs and file a complaint
2) send a the complaint certified mail return receipt.
You really stayed on top of it good for you, glad it all worked out for you guys
Thanks so much. Yes, glad we persisted. - MJ
I am a big Ford fan but I Truly appreciate you guys telling it like it is! Also unfortunately it is very hard to find motorhomes that are Not built on a Ford chassis; it would be nice if customers could choose but It doesn't matter what chassis your motorhome is built on I have a feeling they might be all doing the exact same thing.
Ford is the only game in town offering class a gas chassis. Thanks for watching and the comment.
Izzy
Ford is not the only game in town, there are many motor home manufacturers that used the GM chassis, ,I'm not enthusiastic about the f53 chassis, ford seems to cut corners,I saw that when I worked at a ford dealership, ford has had numerous quality issues on all their products, I totally agree with Izzy,the dealership that I used to work for used to work on motor homes,and they no longer work on them,,I even sent a email to Winnebago stating how I felt,and if ford wants to put their product out in the market,there has to be a better answer for this,otherwise don't sell their chassis to RV manufacturers
@@michaelj1232GM (via Workhorse) is even worse. Workhorse hasn't been in the RV game for decades now.
The Workhorse network has been absorbed and reconfigured, which makes it even harder now to get actual service.
Always had problems with fords. I will never own another Ford product. Both motor homes and cars/trucks.
THanks for sharing
Wow,sorry to hear that but I am not surprised. We have a local business here that told me years ago of there customers having problems like this. Makes me glad I have a Super C on a Freightliner chassis.
We did our refund but it took some time. It needed to be addressed publicly maybe Ford will see it, maybe not.
Thanks for watching Don
Things have changed. I had a 1990 Taurus. The transmission disintegrated on the way home from Chicago. I had it repaired by a transmission shop. Sometime after, I got a recall notice from Ford. I took the notice and my paperwork from the transmission shop into our Ford dealer and asked if what was done was covered by the recall. Service manager looked at and said that was it. I made a copy of my paperwork and filled out the claim form. A short time later I had a check!
Wow. I think I would be as upset as you were. It definitely makes you second guess yourself if you ever want to buy another Ford product
Thanks Chris!
They didn't buy a FORD product, they bought a product from Newmar, or a dealership that carries them. So we would think that they should be addressing this!
@@ramirogonzales776 most dealerships don't service the chassis.
Yes, Ford's service is horrible. I could write a long novel about how spineless Ford's service is, but I won't here. I brought a brand new 2008 Powerstroke. Dealing with Ford still leaves a sour taste with me. At this time, the media, the politicians, and the rest of the world were caught up with Toyota's small floor mat issue. Not a word about Ford's massive Powerstroke issues. I can tell you another thing from my experience. You don't want Ford working on vehicle, especially in regards to warranty work. Ford has learned how to weasel out of any responsibility with their Powerstrokes, and now they use this tactic with all of their products. I'll never buy a new Ford product.
Sorry to hear that, but thanks for sharing.
Izzy
Kudos to you Izzy for not accepting that crappy customer service! I can’t stand it when companies take the stance of not giving two hoots after I spend good money on their products. I let them know that I have all the time in the world to deal with unsatisfactory customer service. Don’t get me started, just ask my wife...lol🤬 Right on brother!
:) Thanks Rick for watching and for the support! - MJ
Welcome to Ford ownership, Ford has been a joke for years. I had to lemon law two Fords in the 90s. Total junk and I haven't nor will I ever buy another Ford. TOTAL JUNK.
it feels like these days we have to do other peoples jobs and they still get paid for the work we have to do. i have had to do this with dr's offices consistently and find it so annoying. they just dont pay attn!
Agreed Bev! Thanks for watching. :) - MJ
Sadly this is another reason not to buy new. Ford chassis warranty on motorhomes is virtually worthless. Especially while on the road, finding a Ford dealer who will honor warranty claims is almost impossible.
Incompetence is everywhere and I know exactly what dealership this is in your area. Ford service has been known to be horrible as it is nevermind with anything else.
lol Thanks Victoria. :) - MJ
It is NJ after all. Us Texans hear all kinds of tales about NY and NJ automobile dealers. Not that all the ones in Tx are better but still I would not do business with anyone up there except EBAY (not car dealings) and sometimes I skip an EBAY merchant if they are from NY or NJ. Depends on the product.
You could never go wrong with a ford
That this will happen
Thanks for watching
Izzy
I admire your patience in dealing with Ford and the dealerships and your calm demeanor. I would have been climbing the walls and gotten nowhere.
Thank you Stanley for the support and for watching. 👍 - MJ
We just purchased a class c motorhome. From the truck center main person they are not required to work on class A motor homes even if they are ford Class C they are required to. Don’t ask me why
Now i know i will go the 5th wheel route...
5th wheels are great! Good luck to you. :) - MJ
Hey if Ford dealerships don't want to service RVs they have that right. But Ford should step-up and make the re-imbursement program streamlined and available to RV owners at the time of purchase, so claims can be made online with direct deposit. A simple to follow web site should make filing a warranty claim on your phone as easy as ordering a pizza. If they can't force dealerships to service them then be prepared to pay other shops that will. They are probably cheaper than Ford dealerships anyway.
Went full timing in 1992 and quit in 2009. This has been a problem for a lot of people for as long as we have been around RVs.
Thanks for sharing
Izzy
Majority of the motorhomes on the road are Ford. The majority of the trucks on the road are Ford. If you think your problem was brand-specific. You're going to have another video in the future talking about your new issues with your different branded product. There has been videos posted for at least the last eight years talking how it is difficult to get a motorhome worked on..... Not only that but it is very difficult to get a diesel motorhome worked on anywhere. I think your research is lacking and your delusion about service and the way it should work versus the way it does work has been documented thousands of times already. I'm Telling you this as you will get that kind of treatment regardless of what you have unless you get into high dollar motor coach such as Tiffin and Prevost and even then you have to go to specific dealers that are pre-authorized to do the work. Paying to have the work done at a location and then trying to get it reimbursed after the fact is never, ever a good practice for any kind of warranty.
So you agree with our video?
Thanks for watching.
Izzy
Oh you are too nice. Go straight to reporting them to the authorities and the BBB. Don't forget places that review and rate those people.
Thanks for watching and the comment. I think this video has had a far longer reach.
Izzy
It is a real shame the dealership and manufacture drag customers through the mud needlessly I was always concerned about owning a motor home for this exact reason. Where do you take them when they need service? All dealerships should be mandated to service these units or Ford needs To step out of the motor home business
Thanks Izzy for the informative information; I just traded for a 2021 Jayco Precept. This is like Tiffin quality with Newmar interior. Will be adding a safety steering stabilizer. But this new 7.3 engine is amazing; cruising 65 down to the Florida keys average 7.3mpg. And is 39’ long towing a Honda Element.
Good luck to you. Thanks for watching! - MJ
So in other words DON'T buy a Ford chassie RV... honestly I own a few commercial Ford vans and support for them is extremely lacks. So much so that we are replacing our fleet of transit connects with ram pro masters. Ram's service is soooo much better.
Thanks for watching Rob and Izzy loves his Ram. 👍 - MJ
Rhonda is a professional. Ford should probably promote her so that other employees can see what a good employee looks like. Or some other company should scoop her up. She sounds like a class act.
I agree she was great. Thanks for watching and the comment.
Izzy
then there won't be anyone to help anybody
One of the best things you can do is file a complaint with your States Attorney Generals Office, this will get a fast response from the business. Guaranteed.
Thank you Izzy and MJ. We are picking up our new Newmar Bay Star some time in April or May. Will start searching out a service department that will take care of us now! Thank you for another enlightening video. You guys are the best. My wife and I keep a low profile, but we follow you guys and love all you do. Hopefully we will bump into you at the Tampa show.
Thanks so much Lew for the support. Say hi if you see us in Tampa! - MJ
Class action against Ford for not honouring their products/warranty ¿
Hey Izzy - I'm from Northen NJ as well and I take my Tiffin gasser over to Performance Ford & Lincoln in Randolph, NJ off Rt 10. They've been decent in handling my regular F-53 maintenance the past few years. Also, there's another dealer near HighPoint, NJ where we store for winter that does motorhome work as well.
Thanks for sharing.
Izzy
I have a 2020 Entegra with an F53 chassis. At about 15k miles, the rear stabilizer support broke. My local Ford truck dealer, diagnosed, repaired, and handled the warrantee claim for the problem over the course of a few weeks. $0 paid by me, no contact to Ford by me and no paperwork submitted by me. Ganley Ford in Barberton, OH is first rate.
All you need to know about avoiding this problem is don’t buy anything that has the word
F O R D in its description
Thanks for the tip. LOL - MJ
Thanks Izzy, good to know being a Ford chassis RV owner I am glad I got a heads up on what to expect. Sad thing is I bought a Ford chassis for that very reason - "an abundance of Ford Fleet dealers vs other makes". Definitely not happy with this news. Sounds like a class action lawsuit is in order to get Ford to act right!
Plenty of Fleet dealers, just need to find one that works on Motorhomes!.
Thanks for watching and the comment.
Izzy
@@EndlessRVing
What if any service work is done at the place of purchase?
@@larrybe2900 most only work on the motorhome not the chassis
This is one of the many reasons I won't ever buy another Ford product. I used to be a die hard Ford fan. The quality of their vehicles has gotten just horrible.
Thank you! This is why I love your channel. You chose to share this bad experience but in a calm, factual way. We have an F150 - not an RV - and we purchased the outrageous warranty which makes us a “valuable” customer. We have had nothing but great experiences, but, again, not an RV.
RHONDA ROCKS!
Yes Rhonda was amazing and such a big help. People need to stand up for themselves and be their own advocate! - MJ
My 1988 Ford custom Econoline van burned up due to the recalled ignition, that is still in production in about 90% of all vehicles.
Ford dealership attitude caused a lifelong ford family to switch. When they refused to correctly repair a 60K car game over with that manufacturer.
Such a shame that there is story after story like this. :/ - MJ
Dont buy front wheel drive motorhomes/campers.They loose rear traction on wet and gravel roads.Most new imported motorhomes are all front wheel drive.Stay away if you want to gaurd your life,as most are reported involved in accidents caused by lose of rear traction....They spin out on corners.
RV dealers should be required by law to disclose that FORD fleet or commercial dealers will not service motor homes. Why would anyone spend tens of thousands off dollars on a product that they won’t stand behind. Thank you for letting us know this!
Happy to help. Thanks for watching! - MJ
Hey, This is a FROD, what did you expect? This isn't a Toyota, it's a FROD. They can't even spell FRAUD properly, why would you expect to be treated properly?
Understand that they see you as a wallet. Not as a possible repeat customer. This is the same company that told customers when their 2.8, 2.9, and 3.0 litre V6 engines started shedding head gaskets and cracking heads at 90-100 thousand miles. "Oh, if the head gasket fails during the warranty period, we would of course replace them". Since this was a design flaw and the Federal government made them take all Asbestos out of the cars/vans/trucks, they were between the rock and whatever. But other companies with 60 degree V-6 engines had the same problems and covered them free of charge. I know of a person with a 4Runner that Toyota replaced both heads, and head gaskets, and all head bolts free of charge, at 196,000 miles. People wonder why Toyota has so many repeat customers, well, it's because Toyota views them as customers, not just wallets.
When did Ford start selling motor homes, they generally supply chassis to to vendors.
You are correct
Izzy
@@EndlessRVing Duh...
Uh this was a chassis problem Ford chassis and probably Ford motor=Ford chassis
@@MustangsTrainsMowers It doesn't matter, because FORD supplies the chassis as a complete unit that the motorhome is built on. The F53 is not just a motor/transmission combination, it is the entire chassis of the vehicle, and should be warranted by Ford and Ford's dealer network.
I have E-450 Super Duty Chassis and it's a keeper.
Good for you Izzy. Staying on them. I feel sometimes Corporate wants Reimbursement/Complain to go away. Nothing but Class from you not putting them on Blast for lack of Communication.
Thanks for sharing Video.
PS. Hope Nelly is Well. :)
Thanks Rich. Nelli is sleeping under the cover and doing well!
Izzy
The problem is that the “Ford” part of your motor home is buried under $100k of aftermarket body that gives very little thought into what it would take to service the “Ford” part of your motor home.
Dealers don’t want to deal with the headaches of your vehicle getting damaged or broken into while it sits on the lot.
Technicians don’t want to work on a engine that requires being careful around the light colored carpet and leather interior.
The RV dealers build these nightmares and refuse to work on any of the power train or drivetrain.
Even a shop that is equipped to work on large commercial trucks struggle to get these class A vehicles in and out of shop without damaging them.
Any idea if this affects the servicing of Transit cargo vans that have undergone a RV conversion?
Not sure. I was told no motorhomes. Best to call your local fleet service center
Izzy
These Ford Transit-based motor homes are still very new on the market. Try to find a used one, or people that have had them, and hear what kind of experiences they've had. The same goes for the not quite as new Ram-based small C motor homes. They have a lot more Fiat in them than Ram, anymore. If they're the larger Rams with the Cummins engine, I'd have less resistance, but the smaller Ford and Ram chassis are not endurance proven in my book.
I’d kick Ford to the curb. Ford should service it period, and if not, they shouldn’t be selling them.
$1000.00 for a wheel seal ,you got ripped, a couple hour job .
We will contact you to do the job next time 🙂
@@EndlessRVing HWY TRACTOR TRAILER SHOP CHARGES 1 HOUR PER WHEEL TO DO FULL BRAKES AND SEAL.
@@niugesttocs16 Much easier to do seal on a trailer "spindle" axle than some driven axles. My FORD Bronco requires opening the rear differential and removing the entire axle shaft to replace the outer seal.
@@chetmyers7041 the axles on motorhomes are 1 ton or bigger, Most are a 5 ton style. They are set up to do bearings, races, seals, brakes, very easy. Thus this is why it takes less then an hour to do.
Persistence 😊 The dealers should be servicing the motorhomes or they can’t keep their franchise.
Glad you got your money! Your persistence paid off!
It took a while but it did pay off. Thanks for watching.
Izzy
I had a similar prob with the rear seal on my 2016 forest river and a local dealer (Who already has done warranty wk on it) wouldn't do it. So i did it myself...I hate fords...never again
Glad you got it fixed .. shame on Ford for not honoring their warranty & not having a Dealer to get it fixed 😠
To their credit Ford did pay out the warranty cost, however getting to that point should not be so difficult. Thanks for watching.
Izzy
Lithia Ford Commercial Fleet Service Center in Fresno CA, also stopped servicing motorhomes ://
I watched this the other night, good information very respectfully comments. It’s good to know we are researching between models, gas or diesel etc. This was an eye opener for possibly swinging towards Diesel!
Nice job AJ! Hope you all had a Merry Christmas!
Thanks for watching Scott
Izzy