Repair | Surface Laptop Studio
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- เผยแพร่เมื่อ 26 มิ.ย. 2024
- Surface Laptop Studio has replaceable components to enable repair. Watch Colin demonstrate how to take the device apart with minimal tools.
Microsoft recommends that you seek professional assistance for device repairs and that you use caution if undertaking "do it yourself" repairs.
Video Chapters:
00:00 Introduction
00:26 Tools
0:58 Feet & Cosmetic Plate
02:23 D Plate
02:47 SSD
03:14 Battery Cable
04:47 Display Module
05:48 Cable Guides
07:04 Surface Connect Port & Audio Jack
08:42 Fans
09:48 Subwoofers
10:46 Motherboard
11:09 Backlight Module - วิทยาศาสตร์และเทคโนโลยี
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Surface Laptop Studio was on my AVOID list, because I assumed it would be a nightmare to repair it myself, especially the display and potentially a glued in battery. This video is very powerful, as it has now moved this to the top of my list for my next mobile workstation. Thanks for this video and also putting the RTX A2000 into this device. This is a huge step in the right direction Microsoft, seriously thank you, please do not stop here.
Don't worry, we're always looking for ways to improve! But we're happy to hear that we were able to turn things around. 😉
@@surface Do you think you could do a video on reassembly after opening up the device? That would be really helpful
Where can I find a review video talking about this laptop with an RTX A2000
@@io_inc Surface Laptop Studio has 2 options. Nvidia RTX A2000 or RTX 3050 Ti. You can see it from Microsoft website.
Ok.... so.... can the memory he upgraded?
Microsoft, if you keep that way into repairability, especially if you emphase it on your next surface laptop, it's a win
Def hoping this applies to the next Surface Laptop. Surface Pro is a lost cause for repair ability as the design from the Pro X and Pro 8 is probably locked in now. I would like to see upgradable RAM on a future Surface Pro, even if you have to buy from MS
My old Surface Book 1 wishes it was this repairable. Such a positive change to make these devices more serviceable and recyclable.
I echo this, this is a huge improvement. In early 2020 my SB 1 got the dreaded well-documented swollen battery problem. After a super-careful crazy two hour repair, I successfully replaced it with another battery, but the touch/pen no longer worked properly. Then earlier this year the swollen battery occurred again, but this time in the base/keyboard. I removed the battery but didn't bother to replace it. The whole thing is now being held together with green masking tape. Hopefully all the future Surface products get this repairability treatment.
My old Surface Book 1 is now in need of repair after 6 years, I was going to avoid Surface devices, but this is making me rethink.
@@Hans-gb4mv wow!! It lasts a long time
I hope this is the beginning of consumer friendly and sustainable devices.
Please design future devices with *modular components* and make them *easier to repair/upgrade* !
If only Linus saw that sticker that's been hiding the 2 screws, he would still have an undamaged Surface laptop studio.
Thats actually the flaw of this design that it hides the screw soo well that even a computer tinkerer missed it. Not to mention that it's pretty much a waster after removing it or at least painful to reinstall.
Hopefully there will be a future improvements on this front to improve the accessibility of the internal components and less waste.
@@kornkernel2232 More like LinusTrashTips isn't good at what he doing, this fraud only good at making clickbait cringe content. He never good at something to hardware related.
They are amateurs at best.
@@runninginthe90s75yea I never got the hype around his channel. It’s junk
Linus isn't a tech. He's a sales guy.
This is a major improvement over previous Surface devices!
My only real concern is the two final screws holding on the cosmetic plate are hidden under a vinyl sticker, which would make reassembly next to impossible to maintain the aesthetic cohesiveness. A pin released panel like the SSD/SIM panel on the Surface Pro would be much sturdier, accessible, and easily reinstalled.
Thank you for making such an effort at improving repairability and keep up the good work!
Thank you for the kind words, and we really appreciate your thoughtful feedback!
The best one can do is just puncture the hole and let the hole be there or just cover it with rubber plug if you have the parts
This is a great step taken by Microsoft towards repairablity.
Would be great to see a video where you put this device back together (especially cosmetic tape). Where and how customers can buy replacement parts and I hope they won't cost more then actually the device itself? But overall it's a big improvement for reparability.
So good to see how much can be replaced and how little adhesive is used. It'd be awesome if a future iteration made the battery replaceable, too, but I imagine that's a bit more challenging to engineer than other components.
Also, props for adding that note at the end about needing to connect a charger after reassembling - probably saved someone out there from panicking ;)
Thank you for your kudos and we appreciate your feedback! We're always interested in improving so we'll be sure to pass this along to the rest of our team. 😊
Are the components from the video readily available to customers? Agree it’s a great step but we need to be able to easily and affordable buy all the individual components
This is a great first step towards reparability, I hope to see more!!
We're glad you found this helpful!
Look they even designed the motherboard with style... 💕
beautiful video, i just could watch it another hour of this.
Oh, easily! This is our kind of content right here. Engaging and informative.
And where do I get new feet and this other sticker that had to be removed at the beginning?
Better to design your devices in a way that this is not necessary. I don‘t care if any screws are visible on the bottom of the device.
Even MacBooks are accessible without the need to remove some silly stickers first that need to be replaced afterwards.
I don't know this personally, but I've seen on reddit a few times that once you register the newer Surfaces, you can go to your Microsoft account, choose Support/Repair (or similar), and they'll send you a new set of feet at no charge. I assume it's the same for the other sticker.
The sticker is actually just a plastic strip. It's held down with double sided tape. Speaking of which, anybody here has a source of really narrow double sided tape? Asking for a friend..
This is still bad practice imo. If I want to open the device just to remove some dust I have to order some replacement stickers afterwards. Microsoft really needs to improve this for their future products.
Great to see Microsoft leading the way with reparability and upgradability! This will be a key feature I will be looking for in future purchases.
We appreciate your support! Nothing wrong with your next purchase being a Surface. 😉
I think this is the proof that a device can be both repairable and has a premium design
This was really awesome, thank you for this helpful video and kudos to Microsoft and the Surface team for making devices much more easier to repair. I hope the next Surface Laptop is about this easier to repair too. I wish the RAM was upgradable, but at least the SSD is. Keep up the great work!
Thank you, Scott. We're so glad you found it both informative and useful!
Awesome, bought a SLS last month (I actually wanted a SB4), and now waiting for a hardware iteration for the device.
Great video! Thank you for sharing 🤝
You're very welcome! We're glad you enjoyed it. 😊
Thank you Microsoft ♥️♥️♥️
Glad I own Surface Laptop Studio great job Micosoft!
We're thrilled to have you as a part of the Surface family. 🙌
Absolutely the right step Microsoft. Bravo.
We got you. 😉
God bless for the OFFICIAL repair video!! One step closer to a sustainable world.
We appreciate the positive kudos, Kianu! 😊
@@surface For sure!
Great video. Biggest challenge for me was that the plastic strip pulled up some of the double sided tape that holds it, which then got all crumpled up. Where do we find replacement tape? Or maybe we can re-stick the strip with some non-permanent glue, like photo glue?
Thank you! This is very useful. Is the cosmetic plate re-attachable, or it need to be replaced once it is removed?
That's pretty neat! Is there any way to buy genuine replacement parts for the laptop studio? While it's great that a lot of components are modular, it won't do much if you can't buy replacements for them if they ever break.
If this is as modular by the end of the video as I’m hoping it is, I may end up looking at more surface devices to replace my programming workstations. This and the Linux subsystem for windows make me very happy as a consumer.
We're happy to hear this! We can't wait for you to join the Surface family. 😉
All OEMs should do this.
Thanks for uploading this video. However a disassembly guide really should've been provided earlier considering that many people had no idea about the hidden screws underneath the sticker.
Also where exactly can we buy spare parts? I can't seem to find any after searching through your website.
Very Informative and straight forward video.. i love using this laptop.. i have already bought one.. but my questions are, where is the RAM bracket ? i didn't see it through out the video, is on the back of the motherboard? and how about the cosmetic plate , do you sell the replacement part?
in any case, thanks Microsoft for this amazing Laptop
@Microsoft, I absolutely love the mat he's using with all the screw compartments. Can you provide a link to where we can get one ourselves?
This was helpful
We're thrilled you found this helpful! That was the goal. 😊
@@surface 😱😱😱 I didn’t expect for a trillion dollar company to notice me!!
@@darkblue1718 bru
This is fantastic!!!
We definitely agree! 🙌
Nice, thx MS!
We've got you. 🤝
Well done!
We appreciate your support! 😊
waiting for october or september when you guys hopefully show some updated models.
If these are as repairable or even more I will gladly grab one of them.
Either the new one or an older one when the prices go down depending on the updagrades.
Nice music selection. Matrix vibes
Why not use the same screws for everything but maybe the outside
Question - but where can we get parts? My SLS has a fan that is grinding and I'd rather replace it myself than go through warrenty process. That seems like a much better path for Microsoft and myself, but even iFixit says you have to be part of their "Pro" program to get parts and be in wholesale work.
Is it possible to replace the main hinge? If so, how and where do I get parts for it? Great info BTW!! Please keep doing these for repair people!
Hello, is there any way to replace the USB-C Thunderbolt ports separate from soldering from the motherboard. Also is it possible to get replacement rubber feet and the plactic strip at the bottom. Thank you.
Btw love my laptop studio.. I have an m1 MacBook Pro but my sls gets the most usage cause I enjoy using it
came here after the linus video(looking to replace a laptop and looking at this or a surface laptop 5 but apparently leaks on the studio 2 exist so eh) and the absolute chaos he created. man this thing is so easy to open up lmao
Could you potentially drill holes or cut a rectangle on the bottom cover then add a mesh to help with cooling? I noticed that it has poor cooling.
Once you remove the vinyl cosmetic sticker, which hides the two side screws, can the sticker be re-applied easily or is it essentially ruined?
Do you sell the feet and cosmetic plate? They don't look reusable after disassembly.
Why my surface book 2 couldn't have been this servicable? Serviceability definitely was an issue in considering whether to get another surface product. Good job - just hope you can replace those cosmetic seals.
where can i buy the cosmetic plate for laptop studio 1 that he peeled off at 1:28? its no longer be sold on ms official store.
Anybody know the name/model number of the screwdriver set used in the video?
If anyone should know. If you do plan to purchase this and upgrade the SSD it's possible. The service guide lists all the parts and part numbers but the only part Microsoft sells is the rubber feet. The cosmetic plate is not available and this is after talking with different people at Microsoft through online support
I thought this was a Louis Rossmann Video. Nice job Microsoft! FanSpin!
Hi I managed to repair my studio after viewing this however where do I get a replacement lower housing and rubber strips?
Surface Laptop Studio is a great product, I hope the second generation will have USB-Type A slots and graphic card > 6 VRAM...it will be awesome!
We appreciate the helpful feedback, Paladin! We always want to improve for our users so we'll be sure to pass this along to our team.
Well the Surface Laptop Studio 2 just released and it's got what you hoped for!
how about the Surface Book 1? do you have the repair video too?
Can I reuse the rubber feet and the cosmetic plate upon assembly or do I need a new one?
Love it Microsoft you did a very awesome job keep it up the surface laptop studio is so cool gonna buy it soon ❤️ but first my question is Is the Battery , Hard Disk or Screen replaceable because it’s rated 4,3/10 !? @Microsoft ??
Is there any way I could upgrade the SSD if I put in an M.2 NVMe? Just curious
Yes
Kinda wish u showed resembling it too
Wow... this gives me chills.
Its like things are going very bad in this world WHILE things are going to get awesome T_T ! WOW xD
Seriously.... AMAZING JOB... I need one like this !
Its sad I need to save so much money for that, but... worth it!
What would be amazing with this laptop is to use the empty space on the bottom of the laptop to add extensions !
I don't think microsoft would do it because it would block a little bit the fans grills, But what I propose is a kind of module (For SD CARD RIGHT? + 2 USB A Ports lol) that plugs into the USB C port.
The port would be flat and bend to reach the bottom empty space of the laptop on top of the grills but also curve 90 degree to the back of the laptop or the front for the magnets (A semi-rigid plastic cable) This doesn't need to be too big. I say semi-rigid because if its to reach the front of the laptop, It would be harder to break due to it being a cable, so its slim and easy to break if too rigid.
Anyways. In the back idk how it could stay in place unfortunately, But in front it would be GOD-SENT. God-tier level of laptop at this point... !
I don't think my idea is too wild, It would maybe block 15-25% of the right side fan's grills... But its more for productivity I guess... AND From the reviews, The fans are "Too much", the laptop cannot overheat whatsoever... So even for gaming accessories like an External SSD for more space, more hubs and such, I dont think it would be that bad.
Depending on the material of the bottom of the laptop, it could be even be possible to add magnets TO the cable and modules !!!
If this is possible, the sky is the limit for the accessories that can be added because, The fans can actually be saved at 99% because of the space there is BELLOW the grills !!
How I see this, is to add other grills on top (Slim) that supports a bigger bottom and columns that solidify the structure ! This could be done by an amateur too... Sadly I do not have the space to create that :C
But yah... we could add: RGB, Many external SSD (a lot of capacity since we could put some in the back and in the front ! But SSD would have to be custom made by Microsoft I think sadly T_T) , SD card readers, additional ports, small sound bar, volume bar (which would be amazing), additional macros buttons.
THIS laptop have the potential to be literally the most customizable laptop on the market !
If we can start a trend of doing this... like we used to do in the 90-2000s or wtv with PC cases, cars and anime toys...
This would be crazy nice O: !!
Bought the laptop studio because of this
How are you enjoying it so far? 😍
@@surface It's ok -- the keyboard itself feels worse than the surface book 1 (maybe material?). I would have preferred a surface book 4 with the hinge issues resolved but I think it's ok. Windows 11 is 🤷. Big fan of the stylus storage.
I'm living that repair workpad, with the built-in depressions for screws.
Where can we get a replacement cosmetic plate?
Please, how can I change my display cable, it's damaged around the hinge axis.
Is it available on online markets ?
nice
How about making the RAM not soldered onto the motherboard. This is one the first thing besides the battery that will fail in your laptop and you can't replace it yourself.
disconnecting the SSD shuts the power off ?!! explain to me how that works - and it's done before disconnecting the battery ... why?
Is there anyway to order new feet and the cosmetic sticker? I just want to replace the HDD, not ruin it.
Next step is upgrade path. The SSD looks a bit proprietary and there is no way to upgrade RAM.
I think it's a NVMe 2230 size?
@@alifputrapratama4971 oh... it looks very proprietary. Like Apple stuff.
@@antaeusdk Microsoft put their design on the shield covering the SSD, in every other way it is a standard one you can buy online
A repairable design is worthless when Microsoft actively refuses to sell you any replacement part. I have the grinding fan issue on my GPU fan -- which is easy to find documented across the internet -- and after some back and forth with support, have been told that I have to ship my nearly $3000 laptop in and wait two weeks for a mail-out replacement. They refuse to simply ship a replacement fan assembly, which at this point I would even be willing to pay for out of my own pocket (even though it's most certainly a defective part -- others have the same issue and I take very good care of this machine).
This video was a major reason I decided to trust Microsoft with my investment and so far it's proving to have been a mistake. It's a great laptop, but their adamant refusal to trust me with one of the simplest possible self-service repairs despite the part being defective at their own fault is a major trespass against my trust in them. Impressively enough, even Apple will dare to ship SOME self-service kits & parts out, if for a massive sum of cash. I didn't think I'd find someone worse about self-repair than Apple, yet here we are. I hardly think I'll be buying a Surface again in the future.
I was almost impressed.
yeah microshit sucks. going to buy a framework 16 whenever that comes out
can we switch with the 4. gen ssd?
Nice
We appreciate the kudos! 🙌
Thanks Microsoft, for this beautiful laptop! ❤
And thank YOU for being a part of the Surface family. 💛
so, as you probably are aware, the two biggest issues to fix are the stability of the thing, it can get wiggly as you pull the screen out, so a tighter hinge resulting in a more elegant transformation would make this a banger, as well as that people want this thing in 16 inches. Whats your stance on these kinds of user reviews?
Owned one of these for just about 3 months now. Both of the fans decided not turn on anymore as of yesterday. I am getting a replacement, but my experience with the Surface lineup has been very dicey; especially when it comes to the cooling fans.
Oh no! Before getting a replacement, please give contact support to see if we can help resolve this issue. Learn how to contact Surface support here: msft.it/6051bO5cc
Please consider selling the components and the sticker on the bottom, whatever is necessary to repair! Finding "reliable" parts is always the difficult step.
I mean fixing it is not the problem, finding the part is. I have a Suface Laptop Studio with key cap broken off, I can't find any replacement part online for the keyboard!
Hi repair team, please can I send my back for the screen back flame to be changed for me as it has got dent and scratch at the right edge by falling. I love this machine by it powerful operation and don't want it to even look old a bit. Hoping that can be done.
Hey, there! Please reach out to our support team so they can further assist you with this: msft.it/6053gQQJX
My laptop studio 1 cannot be charge by surface port, only charge via type C port?
Can you help me this issue?
This goes definetly in the right direction. Now teach your engineers and designers to not build these repair traps in the first place. And please teach your designers nobody cares about visible screw heads on the underside of the device as long it makes a benefit for the people like easier accessibility.
so , the fan are far from cpu/gpu ... is it good idea ?
just curious , no offense
Thanks! Now how to reassemble it?
Just do everything in reverse order.
Control Z until you go back enough
idk why microsoft doesnt use this as their primary marketing for the product..... This is exactly what everyone who uses a surface needs to know and what will put their products in a more competitive light
Can I upgrade my vram from 16 to 32 gb and the Nvidia rtx 3050 to 3070?
Banger music
We have to match the device. 💁
Now considering an SLS for next computer.
Don't be shy. It's time to ✨treat yourself✨ to a new device!
Is the warranty then vanished?
only problem is that there is no place to source a new cosmetic plate.
I have studio lap i7 This is ssd or m.2
I want surface pro series.
One last question : where are the parts ? I mean now we know how to open the device but where can we buy components ?
there's a typo at the beginning!
"suppport"
great device, BUT have problem with bottum right fan that have been macening an ugly noice that starting to freak me out, and I cant do any thing because I'm from country without microsoft service centers, so probebly my new surface studio laptop is diying and I fill totaly helpless
Same issue mate, except its the bottom left fan for me
Thank you Microsoft!! Hey Apple, take notes...
And thank YOU for being a part of the Surface family. 🙌
@@surface I love my laptop studio!
Is the battery replaceable ? I really want to buy the laptop but im scared the battery wont last long
Certainly! This device does allow for battery replacement, there is a self-service option, or you can go to a service center or a Microsoft authorized repair center for professional assistance. 😃
Anyone knows what the blue wristband thing he wears is?
Anti static strap. It earths your body so don’t cause a static discharge into sensitive electronic components.
Anti static wristband. It prevent electric shock on sensitive components.
Is there any way you could please help me? I’m from Chile and my Surface Laptop Studio got a cup of coffee over the keyboard and here in Chile nobody helps because they say it’s impossible to get the new pieces. I can send it! Please I need help!!
This might sound crazy but I know the CPU is soldered in but what if a professional that can unsolder it and put in a 12th gen i9 core? or something much more powerful? For a SLS I got the 3050 RTX 4gb ram which is kinda weak only 4gb ram??? But I got the 32gb version however IT can play some AAA games pretty good but you usuually only get 30fps rarely youll get a 60fps constant lock evne on low graphcis which kinda blew my mind does anyone know how to undervolt this laptop? I got the highest build i7 3050 32gb 2tb but for the price of over 3k I though it would of been a lot better, I could of gotten a gaming laptop that was way smaller and also a 2in1 but nope, I wasted my money on this lol I regret it to be honest...... But now I have it and what else can I do?
Microsoft: “Look how repairable our device is.”
“Steps one and two: remove these totally non-reusable feet and strips.”
Can you not use two side tape made for electronics? I have a roll that is 2mm wide.
greenwashing
I left the laptop for 2 months and now won't but up, I remove the SSD because this device was bios password user I left it and now I can't make it boot again, any ideas I tried everything tutorial and no hope, I heard from u if u remove the SSD that out the laptop on repair mode any ideas what can I do to get it back on
the end of the video says that you need to connect the charger to get it out of repair mode.
@@thatonebelgiandone and it work only for a few seconds then come back again to black screen
@@thatonebelgiandone and it work only for a few seconds then come back again to black screen
Now the laptop is a boot loop I'll try to press for 35 seconds then again then nothing it keep stuck on windows logo I had a booteable USB to reinstall windows but no luck
Where can i order a replacement screen
Hey, there! To get service for your device, learn more here: msft.it/6053jHEiv
@@surface come on and let me order myself a screen for it. stop messing around.