Sweet. I have a pack with a busted zipper. I think I’ll send it in. It’s interesting they ask about sentimental value. I didn’t expect that. You don’t think osprey is watching? I’m sure you are their favorite channel. 😉
I was thinking about you (is that weird?) since you said you were wondering how the AMG would work. I would say send it in for sure! No issues for me and glad to have a 'good-as-new' pack back! Oh ya, I'm sure Osprey hit that notification bell so they don't miss a single video... 🤣🤣🤣 Thanks for watching!
I split a gut at 5:03🤣🤣🤣 Pack Back... 🤣🤣🤣Back pack back...🤣🤣🤣... I just bought the AETHER 65 and I was pretty happy when I got Home and found out about the All Mighty guaranty. 👍✌👉🤙
I like that you went through the details of the process instead of just showing the result. That actually helps a lot for anyone that needs to use the service. That was also a nice moment you had with your backpack there at 5:36. I'm not crying, you're crying! 😂
Good to know it came back all fixed, your right on the updates, it's nice to know what's happening. Great job with the video, was liking the little funny clips 👍🏃
I think your complaint about having to pay for shipping is valid. I bought a cheap Sierra Designs $40 pack from Target and the stitching didn't last too long. I contacted them about it and they asked me to email them photos of the bad stitching. I did and they immediately sent me a new pack plus a shipping label to send the other pack back for free! I seriously got the pack in like 4 days! I haven't had to deal with Osprey customer service but I do love my Rook 65!
Ooh. That is interesting. Sounds like Sierra Designs has the customer service figured out! I definitely would have preferred that approach instead of how Osprey did it. I also like that they had you send the old one back so they could (hopefully) fix it or somehow recycle it rather than just throwing it away! How is that pack holding up? I love a good budget option! Thanks so much for watching!
@@DoseofDirt it's honestly not a bad budget pack at all. It's 40 liters so it's the perfect size for car camping for me. It also has plenty of different pockets for storage so I take it to the creek or river with my family and it fits all of our towels and snacks. For $40 and that kind of customer service it's hard to beat!
Bahahaha the Osprey love runs deep with Jeff! I do dig my Talon 6 for day hikes. I also got their roll up day pack that weighs around 3-4ozs but wasn't comfortable at all. I almost got the levity 45 when I was looking for a lightweight framed pack but ultimately went with the REI Flash 55. They def make competitive packs and that guarantee is a HUGE selling point for sure. Thanks so much for doing this video! I think a lot of ppl hear about the guarantee but never see it in action so this was an amazing idea for a video! Not sure if I missed it but did you also have to pay to ship it back to you or only out to Osprey?
hahaha! My + Osprey = ❤. Ya, I was looking at the Levity, but honestly wasn't too impressed with it. I think they have a ways to go with their ultra light packs. I'll have to check out the Flash. I forgot to mention that! No, I did not have to pay the return shipping. Osprey just sent it back to me on their own dime. And I probably shouldn't complain too much about paying the shipping to them. I mean, for crying out loud, they are fixing my $100+ pack for free. I can be such a whiner... 🤣 Thanks for watching man!
The almighty guarantee isn't what it used to be (no questions asked, free repair or replacement) or as straight forward as you make it seem. I have a zipper issue and Osprey puts up all kinds of conditions to repairing it, making it more of a hassle than a benefit. Like you, I used to recommend Osprey packs to my friends in part because of the guarantee, but now I feel the guarantee isn't even worth mentioning since pretty much all brands have equivalent guarantees.
hmmm. That is disappointing. I've only had to use the AMG this one time, and it was a fairly straight forward repair. I'm tempted to really put the beat down on a few of my packs to test it out again with a more serious repair. My experience with some smaller companies has been better--full replacement, no questions asked.
My question is not related to Osprey. I have condensation in my 6 person tent. Can I use DampRid inside the tent to help prevent condensation ? I have the Coleman 6 tent with screened area.
Shame Osprey see to have changed the goal posts on their warranty: Accidental Damage / Wear & Tear Damage in the form of abrasions, holes, cuts, tears, burns, or as a result of an animal attack, outside force or the pack being dropped or dragged would not be covered under our Guarantee. However, where possible we always aim to assist with a functional repair and look at each case on an individual basis.
Hi I would like to ask if Osprey were unable to repair a backpack and send a new one, will the new one still be covered by AMG ? This happened to me when I bought an Osprey in Thailand and sent the backpack to repair but it was so damaged that Osprey decided to give me a new one but that new one is not covered by AMG anymore. I just would like to know if the situation is the same in US.
Hey Christian! Yes, as far as I know it doesn't matter where you purchased it from (or even how long ago you purchased it). My pack is still holding strong!
@@DoseofDirt awesome thanks I own a talon 22 and I bought it from Sail and the little plastic part that is for securing your helmet to the outside of the pack broke off was my fault I wasn’t carful it got hooked into a drawstring and a pulled and it broke
@@christianb8228 dang! Ya, as far as I know they would fix it! I w wanted to pick up a talon 22 (I have a 33 and 44) but I kind of already have a lot of backpacks… 🤣
if it's an "almighty guarantee"...and it's a new pack...why would you have to pay shipping???? For the record, i own two Osprey backpacks and LOVE them.
Ya, paying for shipping seems slightly less than “almighty”. 🤣 Ya, I love my ospreys! Until something can convince me otherwise it is my favorite backpack brand! (Clearly since I own at least 5… 😆). Thanks so much for watching!
Ya, should have done that! We saw a post office on the way somewhere and just stopped to get it done. It had already been sitting in the back seat of my truck too long! 🤣
Ya, can't argue with you there. Would have been nice to get updates along the way, but in the end I got my pack back good as new, which is more than a lot of companies would do. I also like that they fix it rather than just send a brand new one. I don't like the idea of a pack that just has one flaw going to the land fill. Thanks for watching!
You know what, Grace, you are right! 😆 I have enough backpacks now that I should just take that one down. It's probably stayed up there so long because I never take it down to use it... 🤣 Did you see my review of the pack? I was definitely not a fan. Talon 33 all the way!! Thanks for watching!
@@DoseofDirt yes i did, thats why i felt so bad. I already got it before i saw your review.. should have just opted for the kyte 36 or the tempest 30.. the space in the hikelite was never enough😅
@@gracedraper7949 ya, I'm not a fan of it. Funny enough, I went to take it down off my wall, and found that it had already been taken down because of some other new packs I got. 😆 With so many other great options, I'm not sure why Osprey still makes the Hikelite 26...
Sweet. I have a pack with a busted zipper. I think I’ll send it in. It’s interesting they ask about sentimental value. I didn’t expect that.
You don’t think osprey is watching? I’m sure you are their favorite channel. 😉
I was thinking about you (is that weird?) since you said you were wondering how the AMG would work. I would say send it in for sure! No issues for me and glad to have a 'good-as-new' pack back!
Oh ya, I'm sure Osprey hit that notification bell so they don't miss a single video... 🤣🤣🤣 Thanks for watching!
I split a gut at 5:03🤣🤣🤣 Pack Back... 🤣🤣🤣Back pack back...🤣🤣🤣... I just bought the AETHER 65 and I was pretty happy when I got Home and found out about the All Mighty guaranty. 👍✌👉🤙
Funny stuff! 🤣 Good to know they follow through on their guarantee! We'll done Jeff. You're growing quickly my friend!
Thanks Buckley! This one was fun to put together! I’m glad osprey came through so I could be nice in this video 🤣
I like that you went through the details of the process instead of just showing the result. That actually helps a lot for anyone that needs to use the service. That was also a nice moment you had with your backpack there at 5:36. I'm not crying, you're crying! 😂
🤣🤣🤣 Just me and my Talon 44!
@@DoseofDirt There's a song in that somewhere.
Video idea???? 🎤🤣
@@DoseofDirt If anyone could make a video of a love song for an Osprey backpack, it is definitely you. 🤣
Don’t tempt me! 🤣
Good to know it came back all fixed, your right on the updates, it's nice to know what's happening. Great job with the video, was liking the little funny clips 👍🏃
Thank you! It was a fun one to put together! Thanks for watching!
I think your complaint about having to pay for shipping is valid. I bought a cheap Sierra Designs $40 pack from Target and the stitching didn't last too long. I contacted them about it and they asked me to email them photos of the bad stitching. I did and they immediately sent me a new pack plus a shipping label to send the other pack back for free! I seriously got the pack in like 4 days! I haven't had to deal with Osprey customer service but I do love my Rook 65!
Ooh. That is interesting. Sounds like Sierra Designs has the customer service figured out! I definitely would have preferred that approach instead of how Osprey did it. I also like that they had you send the old one back so they could (hopefully) fix it or somehow recycle it rather than just throwing it away! How is that pack holding up? I love a good budget option! Thanks so much for watching!
@@DoseofDirt it's honestly not a bad budget pack at all. It's 40 liters so it's the perfect size for car camping for me. It also has plenty of different pockets for storage so I take it to the creek or river with my family and it fits all of our towels and snacks. For $40 and that kind of customer service it's hard to beat!
@@natlovell122 I think 40 liters is just about the perfect size! I love a budget option because I am cheap! 🤣 Sounds like a solid purchase! Thank you!
Very helpful. Thanks for sharing!!
Thanks, man! How is the 33 working out for you???
@@DoseofDirt it’s awesome, so far it’s exactly the size of backpack i need. Thank you so much for the recommendation, you were right!
Awesome!!
Bahahaha the Osprey love runs deep with Jeff! I do dig my Talon 6 for day hikes. I also got their roll up day pack that weighs around 3-4ozs but wasn't comfortable at all. I almost got the levity 45 when I was looking for a lightweight framed pack but ultimately went with the REI Flash 55. They def make competitive packs and that guarantee is a HUGE selling point for sure. Thanks so much for doing this video! I think a lot of ppl hear about the guarantee but never see it in action so this was an amazing idea for a video! Not sure if I missed it but did you also have to pay to ship it back to you or only out to Osprey?
hahaha! My + Osprey = ❤.
Ya, I was looking at the Levity, but honestly wasn't too impressed with it. I think they have a ways to go with their ultra light packs. I'll have to check out the Flash.
I forgot to mention that! No, I did not have to pay the return shipping. Osprey just sent it back to me on their own dime. And I probably shouldn't complain too much about paying the shipping to them. I mean, for crying out loud, they are fixing my $100+ pack for free. I can be such a whiner... 🤣
Thanks for watching man!
Thank you for sharing
Absolutely! Thanks so much for watching and taking the time to leave a comment!
The almighty guarantee isn't what it used to be (no questions asked, free repair or replacement) or as straight forward as you make it seem. I have a zipper issue and Osprey puts up all kinds of conditions to repairing it, making it more of a hassle than a benefit. Like you, I used to recommend Osprey packs to my friends in part because of the guarantee, but now I feel the guarantee isn't even worth mentioning since pretty much all brands have equivalent guarantees.
hmmm. That is disappointing. I've only had to use the AMG this one time, and it was a fairly straight forward repair. I'm tempted to really put the beat down on a few of my packs to test it out again with a more serious repair.
My experience with some smaller companies has been better--full replacement, no questions asked.
In Europe the site actually states they will cover NO DAMAGE at all that's due to use. Only fabrication defects....
My question is not related to Osprey.
I have condensation in my 6 person tent. Can I use DampRid inside the tent to help prevent condensation ? I have the Coleman 6 tent with screened area.
Hey Veronica! I'll admit this is something I had never even heard of or considered! I'm going to have to look into it more!
Shame Osprey see to have changed the goal posts on their warranty:
Accidental Damage / Wear & Tear
Damage in the form of abrasions, holes, cuts, tears, burns, or as a result of an animal attack, outside force or the pack being dropped or dragged would not be covered under our Guarantee. However, where possible we always aim to assist with a functional repair and look at each case on an individual basis.
Hi I would like to ask if Osprey were unable to repair a backpack and send a new one, will the new one still be covered by AMG ? This happened to me when I bought an Osprey in Thailand and sent the backpack to repair but it was so damaged that Osprey decided to give me a new one but that new one is not covered by AMG anymore. I just would like to know if the situation is the same in US.
I miss my burnt orange Talon 33. We moved countries and i think my husband ate it. 😢
Does the all mighty guarantee still apply if I bought my Osprey pack from an authorized retailer?
Hey Christian! Yes, as far as I know it doesn't matter where you purchased it from (or even how long ago you purchased it). My pack is still holding strong!
@@DoseofDirt awesome thanks I own a talon 22 and I bought it from Sail and the little plastic part that is for securing your helmet to the outside of the pack broke off was my fault I wasn’t carful it got hooked into a drawstring and a pulled and it broke
@@christianb8228 dang! Ya, as far as I know they would fix it! I w wanted to pick up a talon 22 (I have a 33 and 44) but I kind of already have a lot of backpacks… 🤣
if it's an "almighty guarantee"...and it's a new pack...why would you have to pay shipping???? For the record, i own two Osprey backpacks and LOVE them.
Ya, paying for shipping seems slightly less than “almighty”. 🤣 Ya, I love my ospreys! Until something can convince me otherwise it is my favorite backpack brand! (Clearly since I own at least 5… 😆). Thanks so much for watching!
You can ship fed ex ground cheaper
Ya, should have done that! We saw a post office on the way somewhere and just stopped to get it done. It had already been sitting in the back seat of my truck too long! 🤣
@@DoseofDirt hahaha it happens! All good 🙏🏼 fedex ground does take a little longer
I spent 60$ for a UPS shipping fee
So they fixed it but communication is critical in customer service so the customer service kind of sucks.
Ya, can't argue with you there. Would have been nice to get updates along the way, but in the end I got my pack back good as new, which is more than a lot of companies would do. I also like that they fix it rather than just send a brand new one. I don't like the idea of a pack that just has one flaw going to the land fill.
Thanks for watching!
What?! 🤣
haha! it was just too good. I seriously couldn't believe it busted as I was filming the review! Thanks for watching, bro!
Lol hikelite 26 did not deserve a hook
You know what, Grace, you are right! 😆 I have enough backpacks now that I should just take that one down. It's probably stayed up there so long because I never take it down to use it... 🤣
Did you see my review of the pack? I was definitely not a fan. Talon 33 all the way!!
Thanks for watching!
@@DoseofDirt yes i did, thats why i felt so bad. I already got it before i saw your review.. should have just opted for the kyte 36 or the tempest 30.. the space in the hikelite was never enough😅
@@gracedraper7949 ya, I'm not a fan of it. Funny enough, I went to take it down off my wall, and found that it had already been taken down because of some other new packs I got. 😆
With so many other great options, I'm not sure why Osprey still makes the Hikelite 26...