I bought a 49inch LG tv fron Richer Sounds in 2019 for £550 with 6 yr warranty. 5 1/2 years later (last month in fact) the screen went black. Phoned up RS and the TV was collected within days. Had a new psu and edge lights fitted under the warranty. Should be good for another 5 years. Thought with only 6 months left on the warranty I'd be fobbed off. Incredible service.
Yes Richer Sounds have impressive customer service support and prices that are the same if not better than other TV retailers; so it’s a no brainier to buy from them if you can.
Look at the reviews on the big reviee webaite 4.9/50 from 50+k reviews. Never seen such a high rating!! They are ran differently from big corps like currys, employee owned etc..
I had a Panasonic TV that developed a fault, 5yrs and 10mths after buying. Never thought Richer Sound would entertain me taking it back. They gave me £300 credit (TV cost £500 originally) and I got a Panasonic that was on sale for £300 !!! Would never buy from anyone other than Richer Sound., they're just run differently from most large companies.
Had exactly this experience with RS and a Sony Bravia that went pop after 5 years - no quibble, picked up the old TV, and 2 days later a new one arrived
Im not going to knock RS, but several years ago I bought aToshiba 50" 3D TV....... specifically for the 3D function. I took the 6 year warranty. Within the first year the screen developed a fault, a fine red vertical line. The line disappeared for a few hours when I pressed the edge of the screen gently at the bottom of the line, and would eventually reappear. I took the TV back to the store, and while I was there it was "tested". Their engineer told me the TV was unfixable, and I could pick any TV up to the original value as a replacement. It was at the time when manufacturers were stopping making 3D TVs in favour of 4K.The only 3D TV they had in the price range was a Samsung 40" with active glasses. I wear glasses so I wanted a TV with the "Real 3D" system, (I had a few pairs of clip-on Real 3D glasses which are not cumbersome). So the Samsung was not a suitable replacement.They had a number of LG TVs with Real 3D capability, but they were all more than twice the cost of the Toshiba. The store manager would not negotiate for a settlement somewhere in the middle, and would only offer a replacement equivalent 3D TV if I made up the full price for one of the LGs. I couldn't afford that at the time, so I came away with a 4K LG 50" set with no 3D and feeling hugely disappointed.
I've NEVER purchased any additional warranty for any electrical or electronic device over the past 30 or more years. I reckon the money I've saved will more than pay for anything which goes wrong. It's called self-insuring, and it has worked for me.
Yep I consider Extended Warranties a pure scam: if Kia can do a 7Y warranty on a car I’d want more than 1Y as standard on basic tech Extended warranties are a main source of revenue for the salesperson I bought an LG from RS of course so came with a 5Y for free
All my devices are Sony, Sony 4K TV, Sony Blu-ray player, Sony Xperia 1 Mark 5 phone and Sony 1000MX4 headphones They are a fantastic brand The TV is 55" LED and cost me £1000 in 2019, I wanted to pay that must because I knew it would be made with quality parts and would last. My last TV was a Panasonic LCD and had it for 8 years and I've given it to my nephew and it's still going strong
Unfortunately Panasonic have stopped making their own TV’s in 2021 and now they are just rebadge Vestals unfortunately. It’s a pity because the quality of Panasonic was always excellent if not a bit pricey. Mind your Panasonic and it will probably give you a few more years service 😅
@@richardbutler4488 - I assume their flagship range are still made in house and not licensed off to another builder? I know that their cheaper LCD range are made over in Turkey by another company who just badge up as Panasonic, but in reality, couldn't be any further away from reality.
A superlative video. I'm located in Manhattan. In 2008 I purchased a 50" Panasonic plasma. 16 years later and it still works flawlessly. Yes, it's only 1080p, but brilliant. It does eat up more electricity than an LED, but in the winter it heats up the room. I stupidly bought the Best Buy brand for the bedroom...Insignia. It's was a 49" side-lit. It lasted 3 years.
I agree with your advice. Avoid Currys because the 5 year warranty will either be 50% of the cost of the TV, or it will be a never ending monthly subscription. I recommend local independent retailers, as you'll get much better service than the likes of Currys.
My cousin bought a tv from currys about a year ago that never worked straight out of the box, took it straight back and was told it couldn't be returned as it was Taken out of the box !!!. After a lot of heated exchanges, they eventually gave him his money back!! My elderly mum unfortunately bought a laptop from them & ended up convincing her to buy loads of extra software !! Which came standard with the laptop , so we had to take a trip back & get her money back for the unnecessary software. Personally i wouldnt go their if they gave TV's away for free.
Marks Electrical is a really good independent company I'd recommend. They delivered my last TV from Leicester to north Cumbria and carried it up three flights of stairs for I think £19.99. Keep in mind I'd only spent £700. So that's 2 men a van, diesel and labour and nearly a 4 hour delivery for 20 quid.
Our 55” LG OLED is now six years old and still flawless picture quality - it’s used every day for around 5 hours, the,only thing we’re careful about is not to leave connected devices showing a static screen, because the TV screensaver only kicks in if you’re watching an app or live tv built into the TV. Impressed that it still gets software updates too.
When buying a higher end TV's, I have always been a fan of buying the outgoing model. I have a 11 year old Panasonic 55" TV that has spent most of its life running for 14 hours a day. It was a £3k set which was discounted to around £1,700 at the time (back when 55" was the sweet spot and you needed a mortgage to jump higher). The trouble with this strategy is the heaviest discounts are short lived just before you can no longer find them in stock anywhere because nobody keeps large quantities of stock these days.
Unfortunately having being a TV engineer for 50 years the last 3 years we were advising buying a TV from John Lewis because of the free 5 year warranty we just could not compete with that agree with all you said Allen
I repaired 1000s of CRT tvs back when i was a tv engineer in the 80s But i bought a pioneer plasma currys £2700 with 1 year warranty Crazy i know but it broke down 3 years later i spoke to the manager of currys who said bring it in to the shop and immediately offered me a brand new model i was blown away But he said although the warranty is only 1 year English law states the goods must be fit for purpose up to 5 years warranty or not especially when paying that price dont know if that is still the case in UK but i got a brand new TV
I have a Samsung 55" LCD TV still running strong from 2012. It developed a few minor "splotches" in areas where you see white, but it's barely noticeable. It had undergone multiple moves as well.
I bought a second-hand Pioneer Kuro 60" Plasma about five years ago (original 2009 rrp £5000). The model is now 15 years old. The screen has 25000 hours on it, and still outputs a beautiful image.
After having a Sony for the last 8 yrs (& it dying - emmc chip needs replacing) I simply can't choose anything other than another Sony. Thanks for the advice during this time of Black Friday deals & Chrimbo just around the corner Alan! 👍🏻
I have had my Sony bravia for 10 years and I have never had nothing wrong with it, it's working as good the day I brought it. And I live in Australia I only buy sony tv
Thanks Allen, great info. I'm not living in the UK and where I live there's no such thing as a 5 year warranty, 2 years at most. I have a Samsung 65" NU7200, now nearly 6 years old. The backlights failed within 2 years but was repaired under warranty. A couple of months ago the power supply failed and I paid to have it fixed which cost me around £120. Now again it has a problem with it boot looping on startup. I've decided not to pay to get it repaired again and had been considering replacing it with another Samsung, a CU series, but after watching this, I think I'll definitely give Samsung a miss and start looking at LG's. Thanks again.
Sony are legends.I have 2 Sony TV's,one is 3D,over 10 years old and still works perfectly,I also have a 3D Blu-ray player,DVD recorder and VHS player,all still working perfectly.Along with my Yamaha soundbar the set up is superb,the only thing missing from these older TV's is Freeview/Freesat but I just use an old Humax Freesat receiver using my Skydish which is great for recordind and a Firestick for Netflix etc.
My current main TV is a 55" Samsung Q7F bought in 2017 from Richer Sounds. Hasn't put a foot wrong and it's used for hours daily. Back when Samsung were good I guess - didn't realise they've become pants in recent years. Good to know!
Some LED TVs had a store setting and a home setting with the store setting being really bright to attract customers to the display model in store. It was said that switching from store mode to home mode and reducing backlight brightness helped increase the lifespan of the backlight based on lower energy output. It's the cliche that a backlight that burns twice as bright burns half as long etc.
Should do a video on old CRT's vs modern TV's and their longevity, I love channels like Shango066 that can still get vintage TV's going again providing the CRT still has good emissions.
I'll say this for Sony's build quality - I have a big stack of Bravias from 2010 that all work perfectly a far as the screen goes. Though I have always found Sony's tuning isn't as good as say LG or Samsung. That may be down to my testing area's crappy aerial, though. Had a Bravia from 2005 last week, worked fine. Even had a 4:3 that was good today - though I have no idea who's going to buy it at the £30 I had to price it at.
You have a perfect radio presenter voice mate 👍 I like your videos too! My two cents is never trusted Samsung. I worked in Comet years ago for quite some time and Samsung was very common to see on the engineer's desk and most written off. I also found their screens too bright and LED bleed in the blacks. Sony man myself, mine is currently 12 years old and the picture quality is superb, especially the colour production.
As someone who worked for JVC(UK) for over 30 years, originally as an trainee engineer, then engineer, then Technical Liaison Officer, then Technical Manager, then Technical Marketing Manager, it been such a shame that the brand has declined so much, culminating in the takeover by Kenwood. It started when, despite me and others warning them, they stuck with CRT TVs for far too long, and didn't innovate with other products. The only exception really being home cinema projectors, where they led the market for many years. I bought my LG C2 OLED from Richer Sounds a couple of years ago. I found a couple of obvious software bugs shortly after delivery. Since part of my job at JVC was finding and fixing software bugs on new products before release, I'm probably a bit more tuned in to such things than most. Richer Sounds were very good at putting pressure on LG to sort them, but LG were absolutely useless. Their support is outsourced, presumably to the cheapest bidder.
Similar here in Australia. I once bought a Hisense "UHD" TV. Although brand new it never once updated firmware, and only ever added a couple of useless apps (less than 10). It literally became abandonware within under 12 months. Its UHD was misleading, it was UHD if you plugged a 4K source into HDMI, but would it play TH-cam in UHD? nope...not an option and the router was in the same room. I even complained to Hisense , they 'investigated' and answered I am on the latest firmware. So when my fridge packed around 18 months ago, Hisense brand did NOT even get a look in.
Very wise information from Alan. I have recently retired from the trade and my experience reflects exactly the same with once respected brands now best avoided, please don't buy the Chinese brands they look a bargain until they fail just after the warranty expires.
Thanks for this video :) great tips. It's interesting that I like John Lewis and Richer Sounds, I use both for some electronics purchases. Richer Sounds for hi fi, and John Lewis for Bluetooth speakers and soundbars. I'm not offended that you told us not to get Hisense, I like the brand, it has worked out great for me. But I understand that you have a lot more data than me.
Thank you for the great advice👍 I have a 2016 49inch LG 3D TV and it is still working well. Also have a Samsung, it has a TU in the model number, bought it in 2020 with a 5 year warranty from John Lewis, I wonder how long will it last?🤞
Thank you for the information. I had a few LG's. The one in my bedroom is 14 years old. And almost perfect. But just got a qled LG. 10 months is had a problem. John lewis sorted it. They changed the screen. 2 months in it's got a line through it. Phoned them this morning. Monday repair man is coming. Sorted. Thanks JL 👌
I had a Sony HQ100 that a muppet from Curry's managed to break after doing the degauss/safety recall. Sony handled it so well, replaced the TV & gave me hundreds of pounds worth of AV equipment! I can't believe the TV went to the dump, it was perfect but no one wanted a 36" CRT that needed two people to lift! I replaced it with a Sony LCD in 2014, here we are are 10 years later and, touch wood, it's still going strong! When I replace it I will not bother with any other brand. Yes they cost but having been burnt with the likes of Samsung with other products, whose warranty isn't worth the paper it's written on! Samsung couldn't care less once you've purchased. Good shout on JL.
12 year old 48” LG here, still working perfectly apart from the Freeview tuner which I don’t use (I use a Roku box). It gets around 6 hours use every day. By current standards it doesn’t have a great depth of contrast or black level, but I’m very happy with it and have no intention to change it until it falls. The brightness is set to about 60% which is bright enough for me and probably helps backlight reliability.
@@SevenCostanza It works fine, it's reliable and does everything I need. No point spending hundreds replacing it with something that probably won't last as long (have you actually watched the video?). I replace things when there is a good reason to, not just because they are several years old.
@@SevenCostanza Our LG TV is also around 11 or 12 years old.. 42in and has had no issues apart from a slight rattle sound from speakers occasionally at some frequency. Its picture is better than 90% of others I see and it cost under £300 GBP back then. Best investment I ever made. 😊
My LG OLED 55"C6 (2016) still going strong. Some very slight burn in that is noticeable when testing for it but with a picture its noticeable. Got a Sony 75"X90L (full-array LED) last year too, lovely TV incredible picture. I'd say the old LG OLED edges it though - the deep blacks are unrivalled. LG and Sony would be my recommendations. My family have had a lot of issues with Samsung TVs. Richer Sounds are fantastic if you are looking. They price-beat from a store-only deal from my local Costco (after a bit of negotiation). 6 year warranty too.
Agreed, I purchased a 55 in Panasonic TX55LZ2000B OLED TV in March 2023 from Richer Sounds Cambridge with a six year guarantee include for £1728. Tv is generally used for about two hours each lunch time & six hours every evening. No signs of image retention so far & I watch quite a bit of Tennis TV which has a white logo. This TV replaced a 42 in top of the range Panasonic plasma TV purchased from John Lewis in 2009 & which was still in perfect working order. However, plasma tv consumed 384 w/hour compared to OLED at 84 w/hour. Electricity bill has reduced by about £300/year. Chose Panasonic OLED as it has a built in sound system, picture quality is comparable to plasma & TV swivels on its base, as did the Panasonic plasma tv.
8 year old Samsung here, replaced the backlight strips back last May(ish). It's pretty much dumb af now, but I'll get a chromecast or similar to keep it going as it has a great picture. UE48J5600 fwiw.
Thanks. Came here due to currently researching brands. I'm in the USA so some brands differ but mostly you echoed things I am hearing here. I have a 3+ year old LG 75" UHD. I love the TV, but now has intermittent back light issue. Has a Squaretrade (Allstate) extended warranty. Squaretrade is offering me a PCL (and intermittently a Hisense) model as a replacement. That's a downgrade both in brand and also some other factors like going from 120Hz to 60Hz. Anyway, locally I'm being told (similar to what you said) - Sony best, LG good, PCL and Hisense are 'budget' brands. Samsung used to be good but now isn't. Also, for US shoppers, one place to consider purchasing from is Costco. Between manufacturer warranty, extra warranty for purchasing on my Costco Visa and extended warranty via Squaretrade I have 5 years of warranty. And when I purchased my TV on sale, the sale included the $100 Squaretrade fee.
My 48" LG C1 OLED is on its third panel. Dead pixels show up after a few months to a year, around the borders of the screen. Very common issue when you look it up online!
Looks like I have a Unicorn, got a Vizio LCD TV 3D Capable, currently 15 years old for $500 Bucks. Only thing that stop working was those apps, so got a dongle.
RTINGS has shown that edge-lit TVs are problematic across all brands. The problem is since the screen only uses lights at the edges, those lights have to work super hard to brighten the screen, increasing temperature to damaging levels.
My last 2 tvs were over £1000 and lasted 2 years. I am done buying expensive and just buy cheap £300 tvs, if it breaks its no big loss. I am sure they plan for them to break .
I've got a Toshiba Regza which is well over 10 yr old, it's on all the time and never had a problem with it whatsoever .. maybe it's the modern technology made to a price or dare i say it .."built in obsolescence "
Great video as always, had sony TVs most of my life and only had one fail which sony replaced under warranty with a different model as they no longer made that model, it was a screen failure after 4 years and turns out it was a Samsung panel which was a bit of a surprise, our main tv now is an LG oled C model which we have had for getting on 8 years now which still has an amazing picture even though its showing signs of uneven colour most noticeable when watching football, with a little picture adjustment I have reduced it to the point where you need to know what to look for to notice it plus a few dead pixels here and there, still the best tv picture I have ever had though and the best option if like us you mainly watch films and sport, must have been lucky as no sign of tv logos being retained. Thx again for all the great and really interesting videos you take the time to produce.
Many Sony products were made and even still are made to last. Their products are pricey. But you are generally getting what you pay for. My parents bought a Sony TV in the early 80s. And when i left home after university in 2007 my mom still had that TV and it was still working perfectly. That thing just would not die.
One point - a manufacturer may offer a 1 year guarantee but legally when you buy a TV your contract is with the retailer only. If it fails the retailer has no right to refer you to the manufacturer just because it's within the first year.
I've got a 42" Panasonic LED 3D TV when they were the rage. It's still working fine. Otherwise I have a Sony 4K OLED that's been going strong since 2019 I think.
Thanks for the tips. Agree Richer Sounds are great. I have used them many times and my 15 year old Panasonic is still going great guns. Didn't buy my current main tv from them as got a great deal from.......John Lewis😊
Bought my current Panasonic G20 plasma TV from Richer Sounds back in 2010 for around £800 or so, the G30 had just been released so they were selling off the old model. At the last check it had covered around 30k hours of use. Picture quality is excellent and yes, I do watch the news, but it isn't on all day and only has minimal screen retention which is barely noticable. When it does finally decide to call it a day I may treat myself to Panasonic's flagship range. That could be either tomorrow or in another 15 years. 😃
Feeling like just received a thumbs up from you, last month, just after starting to watch ur channel, we bought a tv, avoided hisense (thank you) bought an lg non oled from Richer sounds with a loooong warranty. 😊 can confirm Richer sounds are ruddy awesome, we wernt pushed to get a bigger tv, dude actually advised us 40 or so inch tvs just look tiny cos the rest of the tvs are so much bigger (40 ~ inches would fit in space we had). U are spot on, good advice
I can't talk about other brands as I haven't had them but I have never had a problem with my Sony tvs . I have had 4 over about a 25 year period and they have never never let me down, I have upgraded every time about every 6 years or so to bigger or better and the 4k Sony LED 50" I have right now is amazing especially with my Sony 4k player
US viewer here. I have a 65" Samsung I bought in 2014 and, aside from a single bright spot that appeared about three months ago, it is a terrific TV, and it is on most of the day. It's sad that, apparently, Samsung's quality has deteriorated. I see a lot of Hisense here in terms of low-cost tvs. I wish a US-focused TV repair-guy would do a video like yours! But I wonder if there are any TV repair people around in the US anymore because everything seems to be throwaway now. Sad.
I've still got a Sony Z9D LCD TV from 2017. Still going strong. Built like a tank. I don't feel like I need to upgrade yet. I had another Sony TV in the past that developed a fault. Sony came to my home within a couple of days took the faulty TV away and replaced it with a brand new set which was an upgrade on the TV it replaced. The high end Sony TVs generally come with a good warranty.
Avoid any tv with the “FIRE TV” system installed. It takes ages for the channels to appear on the tv guide screen. It sometimes goes to channel 5 when you select BBC1 for example. If you finish the night before on BBC1 and next morning go to guide screen, it is still at the place you finished with “Yesterday” on the guide screen! The volume is stronger than not so loud at random. You can’t pause live TV likeour old Panasonic could. Ours is a Toshiba brand TV. When it’s time for a new telly, I’m going back to Panasonic.
Bought my parents a Sony Android TV from Costco. TV developed a blue cast just 10days outside of the 5yr warranty. I had a chat with them and they gave a full refund..Agree that JL and Richersounds are great with their customer service... What happened to the quality of Hisense, I have an early 43" 4K that's on all day most days but recent Hisense TVs have struggled to make 18months....We have a TCL in the living room thats used most days, all day and so far 3yrs in it's been fine.
Samsung OLED’s seem decent, never seen them get a bad rep. I have one myself, best TV I’ve ever had. Before that I had a 65” Samsung backlight , an AU model from memory. That failed after 3 years, backlight went in left hand 20% of screen making it unwatchable.
I have an LG 55 CS OLED, the panel is 4mm thick, a beautiful picture, great sound and if you put the picture on hold to do something the panel will switch itself off 60 seconds later to stop picture burn you can press any button then to switch to where left off. I have had mine for 1.5 years now and still no burn in as in the main menu there are certain things you can do to stop this from ever happening and it works a treat. As the panel is so thin etc if something were to go wrong with it , it can't be fixed so LG will replace the whole panel and transfer some of the gubbings from old to new.
As a former techy myself back in the 80's I used to swear by Panasonic - their spares availability and tech support were second to none, don't know what they're like these days
That does surprise me about Samsung.😮 I was convinced that Vestel would have been the number one to avoid😅. Saying that my old Toshiba 65 inch made by Vestel is still going strong after 5 years.
Hi... My las 3 TVs have been Panasonic and we are about 12 years since switching to the brand. My main reason for changing to them was the ability to plug headphones in and not disconnecting the internal speakers which enabled you to listen at a different level.They were all bought from John lewis but never had to use the warranty. My question is... Do panasonic still have the same audio system and if not is there any other brand that does. Regards Mike
It seems that the UK has a different definition of "engineer" than the US. In the US a TV repairman would be a technician, a respectable profession, but not engineering. As an engineer I value the work and professional opinions of the technician who service what we engineers design They are long term quality control, make us aware of out oversights and motivate us to do better. They also make consumers aware of the limits of engineering. Engineers want to design the best possible, but have to try to balance cost and quality. Inevitably there is a inverse nonlinear relationship between cost and performance. If you design for better than average reliability, then repairabilty can be reduced. Hisense is an example of reducing both to reduce cost.
I'm surprised to hear about Samsung. It's the only brand I buy, never had any issues and the newer oled screens are amazing. Gotta love the interactivity with sound bars and remotes. Misplace my remote, grab one from another room with an older model. Good for a doddery old man like me 😂
@ True, it’s only a 55” and cost nearly £700 just last year. But it’s just a bedroom tv so I went for quality over quantity. I’m going to have to give a lot of thought to a new big lounge tv, whereas I was going to automatically buy a big Samsung. I’m still not convinced they are unreliable.
The LG OLED burn-in is MYTH in last few years. The EVO panels are much better at this. I know people with 4+ year old OLED TV and they have ZERO burn-in. Same with smarthphones. Years ago was an issue, but not anymore.
It’s really too bad about Samsung. I have a 32 inch set built in 2010. Now it has a fluorescent backlight set up but I’ve had no issues with the screen at all. Still looks great after 14 years. I’ve only had to replace a capacitor in the power supply about a year ago. Thanks so much for the advice. Likely spending a bit more on a Sony set is the way to go in the future...
Hi Allen. Great video as always. I'm one of the buyers who have 2 Hisense TVs. I use them heavily and one is 5 years old and never had a problem though I appreciate you saying the screens are glued in, this is fact. By the way, Toshiba are made by Hisense, not Vestel now. Agree about Samsung but disagree about Sony. Friend worked for Sony and they're just badged by other manufacturers now.
it is nice to have such affordable TVs and so many choices now if you don't mind buying a new one every few years but 20 years ago were more expensive and lasted and were repairable up to 15 to 20 years time my 25 year old 19 inch RCA CRT type set still works and never needed servicing
Maybe Samsung is selling more tv's, hence more repairs. Although I know Sony is very good. I am in the market for a new t.v. now. Always had Panasonics, 5 of them all lasted over 10 years each, from CRT's to flat screens. So for me it will be between Panasonic, LG or Sony. Still on the fence. Great video thank you.
In the last couple of months I have purchased 4 new televisions, 3 of these are 43 inch screens to be used mostly as monitors with my Mac Studio just for displaying charts for my day trading. 2 of these are Hisense low end 43 inch models from Richer Sounds & Costco (A6K & A7N) and the other 1 being a Samsung DU7100 from the abominable Currys. (abominable referring to their customer service and hours waiting at the store over 2 days to get my refund) The Samsung lasted all of 3 MINUTES, didn't even get through the whole set up process. The fourth tv I bought is for our main living room and is a Hisense U8N Mini LED and I hope that one lasts me more than a couple of years as that cost me nearly £1300 from Richer Sounds but at least I know I can rely on them for good customer service if it fails. Prior to purchasing the 65U8N I did watch a lot of reviews comparing it to other tv's and some mentioned that Hisense are making big improvements each year so here's hoping. Richer Sounds and Costco are definitely the best to deal with if your tv or appliance develops fault, they both still have the old mantra - Customers first
Watching this on my old Samsung UE40F8000 bought from John Lewis many years ago, whilst looking for answers as to why my brothers old UE55MU6670U keeps turning off. I think there's a lesson in there somewhere 👍
I've had my money refunded on the Costco extended warranty twice (uneconomical to repair) on two separate Hisense sets. Both died right around the two year mark. They're still tempting because they always appear to have the best bang for buck ratio.
I can not give Richer Sounds enough praise for their customer service,they went above and beyound a problem I had with a Sony TV and later a Sony HT-A9 great company to deal with.
My Insignia1080p TV bought from Best Buy is going on 5 years now. It came with a factory one year warranty, and I purchased an extended one year warranty that I didn't need. I hope to get another 2 years out of it before it becomes recycling junk for any salvageable parts. I own 2 other 1080p Samsung TVs that are in other rooms. Both are over 5 years old..
100% agree, except I would argue Samsung have had bad TV's for longer. I used to have a rental villa in Florida which I totally renovated and bought 6x new Samsung TV's several year ago. We needed 4 for the Bedrooms and 1 the Lounge and Games Room. All of them bar the Game Room failed within 4 years, absolute garbage. There was also a class action lawsuit in the USA because Samsung was knowingly charging people for repairs despite a known issue during s certain period of production. Since then, I have never and will never will buy another Samsung product apart from maybe memory products where they seem to be more reliable.
Extended warranty’s can cost more than the value of the item covered. This was especially true in a fridge my elderly mother bought. It’s worth doing the maths.
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I bought a 49inch LG tv fron Richer Sounds in 2019 for £550 with 6 yr warranty. 5 1/2 years later (last month in fact) the screen went black. Phoned up RS and the TV was collected within days. Had a new psu and edge lights fitted under the warranty. Should be good for another 5 years. Thought with only 6 months left on the warranty I'd be fobbed off. Incredible service.
Yes Richer Sounds have impressive customer service support and prices that are the same if not better than other TV retailers; so it’s a no brainier to buy from them if you can.
Look at the reviews on the big reviee webaite 4.9/50 from 50+k reviews. Never seen such a high rating!! They are ran differently from big corps like currys, employee owned etc..
I had a Panasonic TV that developed a fault, 5yrs and 10mths after buying. Never thought Richer Sound would entertain me taking it back. They gave me £300 credit (TV cost £500 originally) and I got a Panasonic that was on sale for £300 !!! Would never buy from anyone other than Richer Sound., they're just run differently from most large companies.
Had exactly this experience with RS and a Sony Bravia that went pop after 5 years - no quibble, picked up the old TV, and 2 days later a new one arrived
Im not going to knock RS, but several years ago I bought aToshiba 50" 3D TV....... specifically for the 3D function.
I took the 6 year warranty.
Within the first year the screen developed a fault, a fine red vertical line. The line disappeared for a few hours when I pressed the edge of the screen gently at the bottom of the line, and would eventually reappear.
I took the TV back to the store, and while I was there it was "tested".
Their engineer told me the TV was unfixable, and I could pick any TV up to the original value as a replacement.
It was at the time when manufacturers were stopping making 3D TVs in favour of 4K.The only 3D TV they had in the price range was a Samsung 40" with active glasses. I wear glasses so I wanted a TV with the "Real 3D" system, (I had a few pairs of clip-on Real 3D glasses which are not cumbersome). So the Samsung was not a suitable replacement.They had a number of LG TVs with Real 3D capability, but they were all more than twice the cost of the Toshiba. The store manager would not negotiate for a settlement somewhere in the middle, and would only offer a replacement equivalent 3D TV if I made up the full price for one of the LGs. I couldn't afford that at the time, so I came away with a 4K LG 50" set with no 3D and feeling hugely disappointed.
I've NEVER purchased any additional warranty for any electrical or electronic device over the past 30 or more years. I reckon the money I've saved will more than pay for anything which goes wrong. It's called self-insuring, and it has worked for me.
Yep I consider Extended Warranties a pure scam: if Kia can do a 7Y warranty on a car I’d want more than 1Y as standard on basic tech
Extended warranties are a main source of revenue for the salesperson
I bought an LG from RS of course so came with a 5Y for free
All my devices are Sony, Sony 4K TV, Sony Blu-ray player, Sony Xperia 1 Mark 5 phone and Sony 1000MX4 headphones
They are a fantastic brand
The TV is 55" LED and cost me £1000 in 2019, I wanted to pay that must because I knew it would be made with quality parts and would last. My last TV was a Panasonic LCD and had it for 8 years and I've given it to my nephew and it's still going strong
I have an old plasma 42" Panasonic. Got it back in 2009 and no issues at all. Use it in the bedroom and love it.
Unfortunately Panasonic have stopped making their own TV’s in 2021 and now they are just rebadge Vestals unfortunately. It’s a pity because the quality of Panasonic was always excellent if not a bit pricey. Mind your Panasonic and it will probably give you a few more years service 😅
The Panasonic and Pioneer plasma were built to last far beyond the warranty , you can't buy this level of quality anymore.
@@richardbutler4488 - I assume their flagship range are still made in house and not licensed off to another builder? I know that their cheaper LCD range are made over in Turkey by another company who just badge up as Panasonic, but in reality, couldn't be any further away from reality.
Panasonics has in certain areas the best products in the world, so no surprises there.
A superlative video. I'm located in Manhattan. In 2008 I purchased a 50" Panasonic plasma. 16 years later and it still works flawlessly. Yes, it's only 1080p, but brilliant. It does eat up more electricity than an LED, but in the winter it heats up the room.
I stupidly bought the Best Buy brand for the bedroom...Insignia. It's was a 49" side-lit. It lasted 3 years.
I agree with your advice. Avoid Currys because the 5 year warranty will either be 50% of the cost of the TV, or it will be a never ending monthly subscription. I recommend local independent retailers, as you'll get much better service than the likes of Currys.
Good advice, but, honestly, I never need a reason to avoid Currys.
My cousin bought a tv from currys about a year ago that never worked straight out of the box, took it straight back and was told it couldn't be returned as it was Taken out of the box !!!. After a lot of heated exchanges, they eventually gave him his money back!!
My elderly mum unfortunately bought a laptop from them & ended up convincing her to buy loads of extra software !! Which came standard with the laptop , so we had to take a trip back & get her money back for the unnecessary software.
Personally i wouldnt go their if they gave TV's away for free.
Marks Electrical is a really good independent company I'd recommend. They delivered my last TV from Leicester to north Cumbria and carried it up three flights of stairs for I think £19.99. Keep in mind I'd only spent £700. So that's 2 men a van, diesel and labour and nearly a 4 hour delivery for 20 quid.
Our 55” LG OLED is now six years old and still flawless picture quality - it’s used every day for around 5 hours, the,only thing we’re careful about is not to leave connected devices showing a static screen, because the TV screensaver only kicks in if you’re watching an app or live tv built into the TV. Impressed that it still gets software updates too.
When buying a higher end TV's, I have always been a fan of buying the outgoing model. I have a 11 year old Panasonic 55" TV that has spent most of its life running for 14 hours a day. It was a £3k set which was discounted to around £1,700 at the time (back when 55" was the sweet spot and you needed a mortgage to jump higher). The trouble with this strategy is the heaviest discounts are short lived just before you can no longer find them in stock anywhere because nobody keeps large quantities of stock these days.
Purchased a 55inch Panasonic GZ2000 2019 OLED. THIS TV HAS BEEN AMAZING. Never had picture retention. 5yrs going strong.
Unfortunately having being a TV engineer for 50 years the last 3 years we were advising buying a TV from John Lewis because of the free 5 year warranty we just could not compete with that agree with all you said Allen
Love my Panasonic TX-40CX680 bought 1st September 2015, watch TV or play games for at least 10 hours a day everyday.
I repaired 1000s of CRT tvs back when i was a tv engineer in the 80s
But i bought a pioneer plasma currys £2700 with 1 year warranty
Crazy i know but it broke down 3 years later i spoke to the manager of currys who said bring it in to the shop and immediately offered me a brand new model i was blown away
But he said although the warranty is only 1 year English law states the goods must be fit for purpose up to 5 years warranty or not especially when paying that price
dont know if that is still the case in UK but i got a brand new TV
thank you for your honest opinion and courage to speaks the truth
I have a Samsung 55" LCD TV still running strong from 2012. It developed a few minor "splotches" in areas where you see white, but it's barely noticeable. It had undergone multiple moves as well.
I bought a second-hand Pioneer Kuro 60" Plasma about five years ago (original 2009 rrp £5000). The model is now 15 years old. The screen has 25000 hours on it, and still outputs a beautiful image.
Been using my Pioneer Kuro every single day for the last 16 years and it still looks fantastic.
After having a Sony for the last 8 yrs (& it dying - emmc chip needs replacing) I simply can't choose anything other than another Sony. Thanks for the advice during this time of Black Friday deals & Chrimbo just around the corner Alan! 👍🏻
Bought a lg television from Richer Sounds six years ago and forgot to register the warranty still going strong and never been repaired.
I have had my Sony bravia for 10 years and I have never had nothing wrong with it, it's working as good the day I brought it. And I live in Australia I only buy sony tv
Richer sounds, no one beats them
I’ve had a 50 inch Sony Bravia for 11 years and it never missed a beat, it was a bit expensive but has for sure been great value
I’ve got a 42 inch Bravia that I’ve had for 13 years 😂
We've got a samsung washer best we've ever had plus 5yr warranty.
Thanks Allen, great info. I'm not living in the UK and where I live there's no such thing as a 5 year warranty, 2 years at most. I have a Samsung 65" NU7200, now nearly 6 years old. The backlights failed within 2 years but was repaired under warranty. A couple of months ago the power supply failed and I paid to have it fixed which cost me around £120. Now again it has a problem with it boot looping on startup. I've decided not to pay to get it repaired again and had been considering replacing it with another Samsung, a CU series, but after watching this, I think I'll definitely give Samsung a miss and start looking at LG's. Thanks again.
Sony are legends.I have 2 Sony TV's,one is 3D,over 10 years old and still works perfectly,I also have a 3D Blu-ray player,DVD recorder and VHS player,all still working perfectly.Along with my Yamaha soundbar the set up is superb,the only thing missing from these older TV's is Freeview/Freesat but I just use an old Humax Freesat receiver using my Skydish which is great for recordind and a Firestick for Netflix etc.
My current main TV is a 55" Samsung Q7F bought in 2017 from Richer Sounds. Hasn't put a foot wrong and it's used for hours daily. Back when Samsung were good I guess - didn't realise they've become pants in recent years. Good to know!
Some LED TVs had a store setting and a home setting with the store setting being really bright to attract customers to the display model in store.
It was said that switching from store mode to home mode and reducing backlight brightness helped increase the lifespan of the backlight based on lower energy output.
It's the cliche that a backlight that burns twice as bright burns half as long etc.
that is correct the stores display their TVs with the picture controls set to maximum levels for that reason
on Samsung OLED TVs leaving the back light at full brightness can burn into the display screen edges
@@brentpalmer2577 Didn't know Samsung made OLEDS usually Qled.
Should do a video on old CRT's vs modern TV's and their longevity, I love channels like Shango066 that can still get vintage TV's going again providing the CRT still has good emissions.
Perfectly formed furry loaf.
My Sony 53 inch rear projection year "2000" never had a problem i paid $2000 still works to this very day! Sony Rules!😊
I'll say this for Sony's build quality - I have a big stack of Bravias from 2010 that all work perfectly a far as the screen goes. Though I have always found Sony's tuning isn't as good as say LG or Samsung. That may be down to my testing area's crappy aerial, though. Had a Bravia from 2005 last week, worked fine. Even had a 4:3 that was good today - though I have no idea who's going to buy it at the £30 I had to price it at.
You have a perfect radio presenter voice mate 👍
I like your videos too!
My two cents is never trusted Samsung. I worked in Comet years ago for quite some time and Samsung was very common to see on the engineer's desk and most written off. I also found their screens too bright and LED bleed in the blacks.
Sony man myself, mine is currently 12 years old and the picture quality is superb, especially the colour production.
Plus I’m gorgeous
@@allenfleckney5969 And modest as well 🤣🤣🤣🤣
As someone who worked for JVC(UK) for over 30 years, originally as an trainee engineer, then engineer, then Technical Liaison Officer, then Technical Manager, then Technical Marketing Manager, it been such a shame that the brand has declined so much, culminating in the takeover by Kenwood. It started when, despite me and others warning them, they stuck with CRT TVs for far too long, and didn't innovate with other products. The only exception really being home cinema projectors, where they led the market for many years. I bought my LG C2 OLED from Richer Sounds a couple of years ago. I found a couple of obvious software bugs shortly after delivery. Since part of my job at JVC was finding and fixing software bugs on new products before release, I'm probably a bit more tuned in to such things than most. Richer Sounds were very good at putting pressure on LG to sort them, but LG were absolutely useless. Their support is outsourced, presumably to the cheapest bidder.
JVC did it to themselves. Started money grabbing by sending inferior products overseas and living off their name. Now that name is meaningless.
Richer sounds =brilliant
Totally agree on everything you have said this evening, Allen you were spot on 100%
I have NEVER had a TV last less than 5 years. Any brand.
Similar here in Australia. I once bought a Hisense "UHD" TV. Although brand new it never once updated firmware, and only ever added a couple of useless apps (less than 10). It literally became abandonware within under 12 months. Its UHD was misleading, it was UHD if you plugged a 4K source into HDMI, but would it play TH-cam in UHD? nope...not an option and the router was in the same room. I even complained to Hisense , they 'investigated' and answered I am on the latest firmware. So when my fridge packed around 18 months ago, Hisense brand did NOT even get a look in.
Very wise information from Alan. I have recently retired from the trade and my experience reflects exactly the same with once respected brands now best avoided, please don't buy the Chinese brands they look a bargain until they fail just after the warranty expires.
Thanks for this video :) great tips.
It's interesting that I like John Lewis and Richer Sounds, I use both for some electronics purchases. Richer Sounds for hi fi, and John Lewis for Bluetooth speakers and soundbars.
I'm not offended that you told us not to get Hisense, I like the brand, it has worked out great for me. But I understand that you have a lot more data than me.
Thank you for the great advice👍
I have a 2016 49inch LG 3D TV and it is still working well. Also have a Samsung, it has a TU in the model number, bought it in 2020 with a 5 year warranty from John Lewis, I wonder how long will it last?🤞
Thank you for the information. I had a few LG's. The one in my bedroom is 14 years old. And almost perfect. But just got a qled LG. 10 months is had a problem. John lewis sorted it. They changed the screen. 2 months in it's got a line through it. Phoned them this morning. Monday repair man is coming. Sorted. Thanks JL 👌
I had a Sony HQ100 that a muppet from Curry's managed to break after doing the degauss/safety recall. Sony handled it so well, replaced the TV & gave me hundreds of pounds worth of AV equipment! I can't believe the TV went to the dump, it was perfect but no one wanted a 36" CRT that needed two people to lift! I replaced it with a Sony LCD in 2014, here we are are 10 years later and, touch wood, it's still going strong! When I replace it I will not bother with any other brand. Yes they cost but having been burnt with the likes of Samsung with other products, whose warranty isn't worth the paper it's written on! Samsung couldn't care less once you've purchased. Good shout on JL.
12 year old 48” LG here, still working perfectly apart from the Freeview tuner which I don’t use (I use a Roku box). It gets around 6 hours use every day. By current standards it doesn’t have a great depth of contrast or black level, but I’m very happy with it and have no intention to change it until it falls. The brightness is set to about 60% which is bright enough for me and probably helps backlight reliability.
I don't get why you would want such an old TV. They're so cheap these days.
Get another one
@@SevenCostanza It works fine, it's reliable and does everything I need. No point spending hundreds replacing it with something that probably won't last as long (have you actually watched the video?). I replace things when there is a good reason to, not just because they are several years old.
@@SevenCostanza Our LG TV is also around 11 or 12 years old.. 42in and has had no issues apart from a slight rattle sound from speakers occasionally at some frequency. Its picture is better than 90% of others I see and it cost under £300 GBP back then. Best investment I ever made. 😊
My LG OLED 55"C6 (2016) still going strong. Some very slight burn in that is noticeable when testing for it but with a picture its noticeable. Got a Sony 75"X90L (full-array LED) last year too, lovely TV incredible picture. I'd say the old LG OLED edges it though - the deep blacks are unrivalled.
LG and Sony would be my recommendations. My family have had a lot of issues with Samsung TVs.
Richer Sounds are fantastic if you are looking. They price-beat from a store-only deal from my local Costco (after a bit of negotiation). 6 year warranty too.
I was not surprised by Hisense as I did my research before buying my TV. Crappy Turkish panels was all I needed to know
Richer Sounds has always been brilliant. I bought my last LG from them. Pretty local so I picked it up myself. Great store and good prices.
For repairability definitely led are best
Agreed, I purchased a 55 in Panasonic TX55LZ2000B OLED TV in March 2023 from Richer Sounds Cambridge with a six year guarantee include for £1728. Tv is generally used for about two hours each lunch time & six hours every evening. No signs of image retention so far & I watch quite a bit of Tennis TV which has a white logo. This TV replaced a 42 in top of the range Panasonic plasma TV purchased from John Lewis in 2009 & which was still in perfect working order. However, plasma tv consumed 384 w/hour compared to OLED at 84 w/hour. Electricity bill has reduced by about £300/year. Chose Panasonic OLED as it has a built in sound system, picture quality is comparable to plasma & TV swivels on its base, as did the Panasonic plasma tv.
8 year old Samsung here, replaced the backlight strips back last May(ish). It's pretty much dumb af now, but I'll get a chromecast or similar to keep it going as it has a great picture. UE48J5600 fwiw.
Thanks. Came here due to currently researching brands. I'm in the USA so some brands differ but mostly you echoed things I am hearing here. I have a 3+ year old LG 75" UHD. I love the TV, but now has intermittent back light issue. Has a Squaretrade (Allstate) extended warranty. Squaretrade is offering me a PCL (and intermittently a Hisense) model as a replacement. That's a downgrade both in brand and also some other factors like going from 120Hz to 60Hz. Anyway, locally I'm being told (similar to what you said) - Sony best, LG good, PCL and Hisense are 'budget' brands. Samsung used to be good but now isn't. Also, for US shoppers, one place to consider purchasing from is Costco. Between manufacturer warranty, extra warranty for purchasing on my Costco Visa and extended warranty via Squaretrade I have 5 years of warranty. And when I purchased my TV on sale, the sale included the $100 Squaretrade fee.
My 48" LG C1 OLED is on its third panel. Dead pixels show up after a few months to a year, around the borders of the screen. Very common issue when you look it up online!
Looks like I have a Unicorn, got a Vizio LCD TV 3D Capable, currently 15 years old for $500 Bucks.
Only thing that stop working was those apps, so got a dongle.
RTINGS has shown that edge-lit TVs are problematic across all brands. The problem is since the screen only uses lights at the edges, those lights have to work super hard to brighten the screen, increasing temperature to damaging levels.
My last 2 tvs were over £1000 and lasted 2 years. I am done buying expensive and just buy cheap £300 tvs, if it breaks its no big loss. I am sure they plan for them to break .
I've got a Toshiba Regza which is well over 10 yr old, it's on all the time and never had a problem with it whatsoever .. maybe it's the modern technology made to a price or dare i say it .."built in obsolescence "
Great video as always, had sony TVs most of my life and only had one fail which sony replaced under warranty with a different model as they no longer made that model, it was a screen failure after 4 years and turns out it was a Samsung panel which was a bit of a surprise, our main tv now is an LG oled C model which we have had for getting on 8 years now which still has an amazing picture even though its showing signs of uneven colour most noticeable when watching football, with a little picture adjustment I have reduced it to the point where you need to know what to look for to notice it plus a few dead pixels here and there, still the best tv picture I have ever had though and the best option if like us you mainly watch films and sport, must have been lucky as no sign of tv logos being retained. Thx again for all the great and really interesting videos you take the time to produce.
Brilliant as usual allen
Many Sony products were made and even still are made to last. Their products are pricey. But you are generally getting what you pay for. My parents bought a Sony TV in the early 80s. And when i left home after university in 2007 my mom still had that TV and it was still working perfectly. That thing just would not die.
That's why I always have owned tv's from Sony, with their 5 year warranty, I generally 'upgrade' them every 7/10 years......
I have an old 32" sony lcd tv. 14 trouble free years. Only recently the remote sensor stopped working.
One point - a manufacturer may offer a 1 year guarantee but legally when you buy a TV your contract is with the retailer only. If it fails the retailer has no right to refer you to the manufacturer just because it's within the first year.
I've got a 42" Panasonic LED 3D TV when they were the rage. It's still working fine.
Otherwise I have a Sony 4K OLED that's been going strong since 2019 I think.
Thank you Allen for your sound advice.
Thanks for the tips. Agree Richer Sounds are great. I have used them many times and my 15 year old Panasonic is still going great guns. Didn't buy my current main tv from them as got a great deal from.......John Lewis😊
Downunder hisense are like printers when the ink runs out replace the printer it's cheaper same with repairing cheap tv's.
Bought my current Panasonic G20 plasma TV from Richer Sounds back in 2010 for around £800 or so, the G30 had just been released so they were selling off the old model. At the last check it had covered around 30k hours of use. Picture quality is excellent and yes, I do watch the news, but it isn't on all day and only has minimal screen retention which is barely noticable. When it does finally decide to call it a day I may treat myself to Panasonic's flagship range. That could be either tomorrow or in another 15 years. 😃
Feeling like just received a thumbs up from you, last month, just after starting to watch ur channel, we bought a tv, avoided hisense (thank you) bought an lg non oled from Richer sounds with a loooong warranty. 😊 can confirm Richer sounds are ruddy awesome, we wernt pushed to get a bigger tv, dude actually advised us 40 or so inch tvs just look tiny cos the rest of the tvs are so much bigger (40 ~ inches would fit in space we had). U are spot on, good advice
And give Mysti a treat from us!
I can't talk about other brands as I haven't had them but I have never had a problem with my Sony tvs .
I have had 4 over about a 25 year period and they have never never let me down, I have upgraded every time about every 6 years or so to bigger or better and the 4k Sony LED 50" I have right now is amazing especially with my Sony 4k player
US viewer here. I have a 65" Samsung I bought in 2014 and, aside from a single bright spot that appeared about three months ago, it is a terrific TV, and it is on most of the day. It's sad that, apparently, Samsung's quality has deteriorated. I see a lot of Hisense here in terms of low-cost tvs. I wish a US-focused TV repair-guy would do a video like yours! But I wonder if there are any TV repair people around in the US anymore because everything seems to be throwaway now. Sad.
I've still got a Sony Z9D LCD TV from 2017. Still going strong. Built like a tank. I don't feel like I need to upgrade yet. I had another Sony TV in the past that developed a fault. Sony came to my home within a couple of days took the faulty TV away and replaced it with a brand new set which was an upgrade on the TV it replaced. The high end Sony TVs generally come with a good warranty.
Avoid any tv with the “FIRE TV” system installed. It takes ages for the channels to appear on the tv guide screen. It sometimes goes to channel 5 when you select BBC1 for example. If you finish the night before on BBC1 and next morning go to guide screen, it is still at the place you finished with “Yesterday” on the guide screen! The volume is stronger than not so loud at random. You can’t pause live TV likeour old Panasonic could. Ours is a Toshiba brand TV. When it’s time for a new telly, I’m going back to Panasonic.
Bought my parents a Sony Android TV from Costco. TV developed a blue cast just 10days outside of the 5yr warranty. I had a chat with them and they gave a full refund..Agree that JL and Richersounds are great with their customer service... What happened to the quality of Hisense, I have an early 43" 4K that's on all day most days but recent Hisense TVs have struggled to make 18months....We have a TCL in the living room thats used most days, all day and so far 3yrs in it's been fine.
Samsung OLED’s seem decent, never seen them get a bad rep. I have one myself, best TV I’ve ever had. Before that I had a 65” Samsung backlight , an AU model from memory. That failed after 3 years, backlight went in left hand 20% of screen making it unwatchable.
I have an LG 55 CS OLED, the panel is 4mm thick, a beautiful picture, great sound and if you put the picture on hold to do something the panel will switch itself off 60 seconds later to stop picture burn you can press any button then to switch to where left off. I have had mine for 1.5 years now and still no burn in as in the main menu there are certain things you can do to stop this from ever happening and it works a treat. As the panel is so thin etc if something were to go wrong with it , it can't be fixed so LG will replace the whole panel and transfer some of the gubbings from old to new.
SONY all the way you can’t go wrong with Sony…just quality all round including the picture and sound etc 👍😀👍
As a former techy myself back in the 80's I used to swear by Panasonic - their spares availability and tech support were second to none, don't know what they're like these days
We have a 20 Samsung 55” that’s never been repaired and still works great! So sad to hear that the new Samsungs are poor quality
2010 Samsung
Thanks very much for your advice. I really appreciate it.
Great video Fleckers. I have a LG TV in my bedroom which must be approaching 16 to 20 years old - first gen 720p HD, 32 inch.
Only brands I will consider is Panasonic or Sony.
That does surprise me about Samsung.😮 I was convinced that Vestel would have been the number one to avoid😅. Saying that my old Toshiba 65 inch made by Vestel is still going strong after 5 years.
Hi... My las 3 TVs have been Panasonic and we are about 12 years since switching to the brand.
My main reason for changing to them was the ability to plug headphones in and not disconnecting the internal
speakers which enabled you to listen at a different level.They were all bought from John lewis but never had to use the warranty.
My question is... Do panasonic still have the same audio system and if not is there any other brand that does.
Regards
Mike
It seems that the UK has a different definition of "engineer" than the US. In the US a TV repairman would be a technician, a respectable profession, but not engineering. As an engineer I value the work and professional opinions of the technician who service what we engineers design They are long term quality control, make us aware of out oversights and motivate us to do better. They also make consumers aware of the limits of engineering. Engineers want to design the best possible, but have to try to balance cost and quality. Inevitably there is a inverse nonlinear relationship between cost and performance.
If you design for better than average reliability, then repairabilty can be reduced. Hisense is an example of reducing both to reduce cost.
I'm surprised to hear about Samsung. It's the only brand I buy, never had any issues and the newer oled screens are amazing. Gotta love the interactivity with sound bars and remotes. Misplace my remote, grab one from another room with an older model. Good for a doddery old man like me 😂
Very expensive now though but they’ll comedown.
@ True, it’s only a 55” and cost nearly £700 just last year. But it’s just a bedroom tv so I went for quality over quantity. I’m going to have to give a lot of thought to a new big lounge tv, whereas I was going to automatically buy a big Samsung. I’m still not convinced they are unreliable.
The LG OLED burn-in is MYTH in last few years. The EVO panels are much better at this. I know people with 4+ year old OLED TV and they have ZERO burn-in. Same with smarthphones. Years ago was an issue, but not anymore.
You likely see a lot of Samsung TVs because they sell more than anyone else.
It’s really too bad about Samsung. I have a 32 inch set built in 2010. Now it has a fluorescent backlight set up but I’ve had no issues with the screen at all. Still looks great after 14 years. I’ve only had to replace a capacitor in the power supply about a year ago.
Thanks so much for the advice. Likely spending a bit more on a Sony set is the way to go in the future...
Hi Allen. Great video as always. I'm one of the buyers who have 2 Hisense TVs. I use them heavily and one is 5 years old and never had a problem though I appreciate you saying the screens are glued in, this is fact. By the way, Toshiba are made by Hisense, not Vestel now. Agree about Samsung but disagree about Sony. Friend worked for Sony and they're just badged by other manufacturers now.
Sony gets their panels from LG or Samsung depending but it doesn't disqualify Sony either.
it is nice to have such affordable TVs and so many choices now if you don't mind buying a new one every few years but 20 years ago were more expensive and lasted and were repairable up to 15 to 20 years time my 25 year old 19 inch RCA CRT type set still works and never needed servicing
Maybe Samsung is selling more tv's, hence more repairs. Although I know Sony is very good. I am in the market for a new t.v. now. Always had Panasonics, 5 of them all lasted over 10 years each, from CRT's to flat screens. So for me it will be between Panasonic, LG or Sony. Still on the fence. Great video thank you.
In the last couple of months I have purchased 4 new televisions, 3 of these are 43 inch screens to be used mostly as monitors with my Mac Studio just for displaying charts for my day trading.
2 of these are Hisense low end 43 inch models from Richer Sounds & Costco (A6K & A7N) and the other 1 being a Samsung DU7100 from the abominable Currys. (abominable referring to their customer service and hours waiting at the store over 2 days to get my refund)
The Samsung lasted all of 3 MINUTES, didn't even get through the whole set up process.
The fourth tv I bought is for our main living room and is a Hisense U8N Mini LED and I hope that one lasts me more than a couple of years as that cost me nearly £1300 from Richer Sounds but at least I know I can rely on them for good customer service if it fails.
Prior to purchasing the 65U8N I did watch a lot of reviews comparing it to other tv's and some mentioned that Hisense are making big improvements each year so here's hoping.
Richer Sounds and Costco are definitely the best to deal with if your tv or appliance develops fault, they both still have the old mantra - Customers first
40 inch lg manufactured. August 2008.
Are QLED TVs as reliable as LED TVs currently? Thanks. 👍
BTW this video was pure gold! Thank you.
Got a Sony 85" Z9K, 75" Z8H and a 65" X77L 😊
Watching this on my old Samsung UE40F8000 bought from John Lewis many years ago, whilst looking for answers as to why my brothers old UE55MU6670U keeps turning off. I think there's a lesson in there somewhere 👍
I've had my money refunded on the Costco extended warranty twice (uneconomical to repair) on two separate Hisense sets. Both died right around the two year mark. They're still tempting because they always appear to have the best bang for buck ratio.
The decline of Samsung is a shame, they had such a good run.
Ive only ever bought Lg and Samsung in the last twenty years,a Samsung plasma I bought 18 years ago and gave to the son is still running.
I can not give Richer Sounds enough praise for their customer service,they went above and beyound a problem I had with a Sony TV and later a Sony HT-A9 great company to deal with.
I paid £500 in 2015 on a Philips tv lasted me for 7 years great tv, it shocked me how good the tv was, I have a LG tv now.
My Insignia1080p TV bought from Best Buy is going on 5 years now. It came with a factory one year warranty, and I purchased an extended one year warranty that I didn't need. I hope to get another 2 years out of it before it becomes recycling junk for any salvageable parts. I own 2 other 1080p Samsung TVs that are in other rooms. Both are over 5 years old..
Thank you Allen, great advice
100% agree, except I would argue Samsung have had bad TV's for longer. I used to have a rental villa in Florida which I totally renovated and bought 6x new Samsung TV's several year ago. We needed 4 for the Bedrooms and 1 the Lounge and Games Room. All of them bar the Game Room failed within 4 years, absolute garbage. There was also a class action lawsuit in the USA because Samsung was knowingly charging people for repairs despite a known issue during s certain period of production. Since then, I have never and will never will buy another Samsung product apart from maybe memory products where they seem to be more reliable.
Extended warranty’s can cost more than the value of the item covered.
This was especially true in a fridge my elderly mother bought. It’s worth doing the maths.
Free warranty at Richer Sounds 👍
Thanks Allen, very interesting. 👍