Most Expensive Game I've Ever Bought & CEX Did This!?...

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  • เผยแพร่เมื่อ 18 เม.ย. 2023
  • Join me for this CEX Lottery as I open the most expensive game I've ever ordered from them...... ensure you watch until the end.
    Upload mentioned I'm video ....
    MY ISSUES WITH CEX
    • My Issues with CEX & h...
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ความคิดเห็น • 171

  • @liquidtoon
    @liquidtoon ปีที่แล้ว +6

    Mate I love this channel because of your positivity, don't change! Seeing it be rectified at the end certainly calmed me down as I was p****d for you!

    • @RetroGhetto
      @RetroGhetto  ปีที่แล้ว

      Thanks Lewis... I was more.... I'm not angry I'm disappointed 😅

  • @SuperSmashGamingYT
    @SuperSmashGamingYT ปีที่แล้ว +3

    I'm honestly so gutted for you, that's absolutely appalling how they packaged the game, I'm glad that they managed to sort something out for you which is amazing, hopefully from now on they start packaging higher value items with more care and attention

  • @RETRORECLAIMER
    @RETRORECLAIMER ปีที่แล้ว

    Great to see someone talk positively about CEX even in an event like this. New to your channel and really enjoyed this one....subbed 👍

    • @RetroGhetto
      @RetroGhetto  ปีที่แล้ว +1

      Glad to have you onboard, appreciate the support 🙏

  • @marcihawkins68
    @marcihawkins68 ปีที่แล้ว +10

    Props on adding the last bit, lot's of people would leave it out to try to drum up drama. It's speaks volumes about your character

    • @RetroGhetto
      @RetroGhetto  ปีที่แล้ว +1

      Appreciate it Marci, wanted to tell the full story 🙏 thanks for watching

  • @daveandrews2317
    @daveandrews2317 ปีที่แล้ว

    Mate that is shocking but glad it worked out in the end for you. I recently purchased a hard to find ps1 game from them, not expensive but it turned up in one of those cardboard envelopes! Amazingly it survived and was actually in almost mint condition! Just wish they would give staff more training considering how retro gaming has moved on. Love ya videos mate keep up the great work ❤

  • @scottwarren6719
    @scottwarren6719 ปีที่แล้ว +1

    You're a better man than I mate. I would have lost it. I love r type 3, I had it as a teenager, and managed to pick up a a really nice copy maybe 10 years ago. It was still kind of expensive then and still hard to find complete (I'm in Australia). What is the most infuriating part of your situation is that there are so few copies left in decent condition. I know things can't last forever, but a retailer that focuses on retro games should do so much better. Anyway, it's hard to stay angry when your still smiling haha. Glad you got a decent discount.

  • @badblood1644
    @badblood1644 ปีที่แล้ว

    Happy to see you got a resolution you wanted nice one 🤙

  • @ryanthecollectorkid
    @ryanthecollectorkid ปีที่แล้ว

    Hey mate a great episode, this has definitely happened to me several times with Amazon, they sent a ghostbusters Playmobil ecto-1A which is a boxed 📦 item in a large envelope I had the reaction when I opened as the whole 📦 was crumpled and destroyed but in saying that I contacted Amazon and they agreed to refund me the $125AUD I spent on it and said I could keep so win win situation, but as collectors of vintage things it can always be heartbreaking 💔 when this happens, but great to see Cex came through with helping out and I’m looking forward to seeing how the box restoration goes 😎👍🏻

  • @hasnainsoofi8088
    @hasnainsoofi8088 ปีที่แล้ว

    Great video as always, keep up the good work

    • @RetroGhetto
      @RetroGhetto  ปีที่แล้ว +1

      Thanks Hasnain

    • @hasnainsoofi8088
      @hasnainsoofi8088 ปีที่แล้ว

      @@RetroGhetto also love how you look through as many comments as you can and reply, not many TH-camrs do that. Keep up the good work, your one of my favourite TH-camrs

  • @Dezimondo
    @Dezimondo ปีที่แล้ว

    I agree it's annoying when items are sent improperly and are damaged. It can be demoralising. However I'm happy that you got a positive outcome. Btw awesome collection mate👍

  • @B3njam1n008
    @B3njam1n008 ปีที่แล้ว

    Mate, I am so glad to hear that there has been a positive outcome out of a crap situation! As you say, even if someone isn't a collector and it is just a job, surely the value of the item would mean it would come better packaged for transit! I've had £20 purchases arrive more securely 😂

  • @DanThornhill182
    @DanThornhill182 ปีที่แล้ว

    Definitely a happy ending then haha, so R type3 and maximum carnage for unboxed prices ....... Absolutely amazing, congrats

  • @liamloweguest8620
    @liamloweguest8620 ปีที่แล้ว +2

    I think it all about your attitude to wards staff I have a good relationship at my local so I know they will look after me

    • @RetroGhetto
      @RetroGhetto  ปีที่แล้ว +1

      Yeah definitely, my local branch are brilliant, I have found the management/ staff attitudes vary massively store to store

    • @liamloweguest8620
      @liamloweguest8620 ปีที่แล้ว

      @@RetroGhetto agree there mate my locals are bulwell and Arnold Nottingham there both 15 minutes away from me .I've seen people kicking of at staff I'm like ya not getting anywhere like that pal

  • @retroking1982
    @retroking1982 ปีที่แล้ว

    Sorry to hear this happened dude, but great news on the outcome 👊

  • @raspberryp.i.1854
    @raspberryp.i.1854 ปีที่แล้ว

    Pleased that worked out positively for you. I bet it was as crushing seeing that box condition as its journey to you was.
    Always used to hope a R-Type would get released on Mega Drive, but ye lucky SNES owners always got the goods.
    Regarding CEX, I got a Ps1 mouse from them last week, listed as official but when it arrived it was a third party job. I'll allow them though because I've bought a few Mega Drive games that were listed as unboxed, but amazingly came boxed. Like you say, it's a lottery.

  • @philipjackson1780
    @philipjackson1780 ปีที่แล้ว

    Glad you got a decent resolution on this in the end. The other week I purchased a loose cart of Dragon's Lair on SNES for £6 and it came nicely protected and packaged in a box. This week I purchased Batman Return of The Joker on the NES for £45, also loose cart only, however this came with a little bit of secondhand bubble wrap that barely covered it and then sent in an envelope. Luckily a cart is obviously a lot more sturdy than cardboard and it arrived in great condition and I was really happy with it. But where is the consistency? I have been waiting for it to be in stock for months and would have been gutted if it had been cracked in the post.

  • @ptk779
    @ptk779 ปีที่แล้ว

    What a Story... A collector like you deserves a good ending. I bought this game many years back at a German Retro Fair in mint condition for around 60€. I am so glad i bought many expensive Games years ago. The prices are getting insane. The Game is fantastic! Love it! Looking forward to the vlog as always. Get the hot Iron...😂 I am planing to visit London in August for the AEW All in Event. Your videos are shaping my english skills... Keep up the good work. Your Guy from Germany! Greetings!👊😉

    • @RetroGhetto
      @RetroGhetto  ปีที่แล้ว +1

      Appreciate that Ptk 🇩🇪! Yeah I bought a few back in the cheaper days, but if course.... wish I had bought more 😅

  • @nooneyithink
    @nooneyithink ปีที่แล้ว +2

    Totally fair comments, spending your hard earned money shouldn’t be taken lightly and treated in such a way. Alls well that ends well but shame you have to go through the whole process of sending back/complaining to get a fair resolution! Great video though

    • @RetroGhetto
      @RetroGhetto  ปีที่แล้ว

      Yeah, ultimately they did as much as you could expect in terms if rectifying the situation, hopefully they can learn from this 😬

  • @johnbest4320
    @johnbest4320 ปีที่แล้ว

    So glad you got a good outcome callum i watch you because your so postive & care so much about retro gaming cex handled the situation with dignity & fairness and it was a good outcome just shows you can make a postive out of a negative if you approach the situation right sorry never comment on the last video im in a part of the hospital where i couldnt get a signal but ive been moved now to single room with good signal have a great week im just about to watch and comment on your last video take care #RetroGhetto 👊💨

    • @RetroGhetto
      @RetroGhetto  ปีที่แล้ว

      I appreciate that John and hope you atr feeling better mate! You certainly don't need to apologise to me mate, watching the videos is more than thanks enough! 👍

  • @infinityeight8705
    @infinityeight8705 ปีที่แล้ว

    It surprising what 2 pieces of plain white a4, a flat surface and a non steam iron can do!
    when you iron a nintendo box made flat between the two a4 sheets it flattens them and also re-stiffens the card board - would work wonders with this one, but not worth keeping at that price without a manual!
    edit: I stopped the video before the last 5 mins - awesome!!!

  • @SamuelMirrors
    @SamuelMirrors ปีที่แล้ว +2

    I have never related more with a video topic than this. Sadly, this type of idiocy has happened multiple times to me; especially from eBay. I've got burnt so many times by bad packaging, that I always message the seller immediately after purchasing something to request a well-packaged cardboard box.
    Happy CEX did the right thing and refunded you properly. Best case scenario after the fact.

    • @MrThanefull
      @MrThanefull ปีที่แล้ว +1

      Tell me about it! I buy a lot from vinted and eBay. Sometimes, I can't believe that someone thinks wrapping an item in a bag for life is sufficient packaging... I'm like you now. Whenever I buy something, especially if its in a cardboard box, I ask them to send it within another box and protected.

    • @RetroGhetto
      @RetroGhetto  ปีที่แล้ว +1

      Yeah I've never had any issues with CEX packaging before. Thanks for watching Samuel.... appreciate it 🙏

  • @Yesitskaty
    @Yesitskaty ปีที่แล้ว +1

    Sad that it came packaged like that for something expensive 😢 but I am glad you got a better than expected resolution to the problem 😊

    • @RetroGhetto
      @RetroGhetto  ปีที่แล้ว +1

      Yeah its a shame that more damage was done to the box, but definitely... they rectified the issue the best way they could. Just need to get good at the game now 😅. Thanks for watching Katy 🙏

  • @G9PsX
    @G9PsX ปีที่แล้ว

    Gutted for you but glad of the outcome. Looking at the condition you got it in, if you tried to trade that in to CeX they absolutely would have told you its unboxed condition. Much respect for the hands being held up, something that I've experienced CeX do a few times now thanks to my local being one that focuses on quality of older games too

  • @PurpleLite
    @PurpleLite ปีที่แล้ว

    I'm glad CEX worked with you to get a resolution you were happy with, alot of companies would have just refunded, took the product back and left it at that. Will you be keeping an eye out for a manual on ebay or not bothering?

  • @sophieblair7466
    @sophieblair7466 ปีที่แล้ว +1

    that damage is heartbreaking. it probably had a little damage when left the store but deffinately obtained more damage with that shockingly bad packaging! , if i sell a game even if its a £5 game ill make sure i package it with plenty of bubble wrap!

  • @stables92
    @stables92 ปีที่แล้ว

    Glad this got sorted for you 😀 personally I love cex it gets alot of hate but without it older games would be so much more expensive

    • @RetroGhetto
      @RetroGhetto  ปีที่แล้ว

      Absolutely! The vast majority of my collection was in one way or another as a result of CEX vouchers. Thanks for watching man 🙏

  • @richardmacaulay783
    @richardmacaulay783 ปีที่แล้ว

    It may be worthwhile getting your son the Super Retrocade from Retro-bit. It has a few desirable games like R Type 3, Demon's Crest and Final Fight 3 where he can play the games while your games can stay in display.

  • @BawhawhawYT
    @BawhawhawYT ปีที่แล้ว

    A recent purchase I had from cex went wrong for me. I went on a day out and picked up a game. A very cheap one so I didn't check the disc. Getting home I looked inside and it had the wrong game. As it was bought in store i was thinking I have 2 days to get it back and there is no way for me to get to one in that time frame. So I contacted them via email and I cant say how helpful they were. They didn't ask for the wrong disc back they just sent out the correct one free of charge. I was convinced I was just gonna be told to suck it up but was pleasantly surprised. I agree they do some baffling things from time to time but overall the experience is a majority positive one.

  • @GedH-316
    @GedH-316 ปีที่แล้ว

    I just recently recieved an order of empty boxes without the items inside them 🤣 I was straight onto them by email. In the meantime I had an email for trust pilot to rate my experience and I lashed CEX out of it 🤣 I wouldn't normally but I saw red as its over ten times Ive had problems with them. Long story short a senior advisor got in touch with me and now 2 weeks later the missing items have been found and are being sent to me. I'll adjust my review now as in fairness to them they have come through, but only after I get the items and make sure they aren't in bits now.

  • @davidprice26
    @davidprice26 ปีที่แล้ว

    It’s pretty basic stuff. Surely as a CEX employee you recognise the value of Nintendo cardboard and it’s condition to those who buy it. Just box it up,simple. Anyway, looking forward to Sundays vlog to see how you rescue it. Also fairplay to them for letting you have it for the unboxed price. There is a really good copy on eBay atm in the UK but it’s £230 which is a pretty Penny.

  • @josephpike1445
    @josephpike1445 ปีที่แล้ว

    I've had worse off ebay, purchased a megadrive game, stuck it in the console and nothing, the guy then tries to fob me off blaming my console. But unfortunately for him I have 3 megadrives. I got a refund but I was frustrated because I wanted the game. Awesome channel and top content by the way

  • @wrena79
    @wrena79 ปีที่แล้ว

    Feel your pain here. Quality game. I had a tonne of snes stuff as part of my collection but had to sell 2/3 of my collection after my divorce. I had paid pennies for pretty much all my SNES games including this one. The firemen. Hagane. Super turrican 2 etc etc. Nowadays I fill that void with a hacked SNES mini. Glad you got a good resolution. Definitely a fair outcome.

  • @RetroUnlim
    @RetroUnlim ปีที่แล้ว

    £50, superb price for cart and box and a nice gesture from CEX for their error. Fix up that box and get a manual. Job done.

  • @chocolocojames213
    @chocolocojames213 ปีที่แล้ว

    Damn. I feel for ya man. Rtype 3 is a great game. Chin up. There is still plenty of goodies out there 😊😊😊

    • @RetroGhetto
      @RetroGhetto  ปีที่แล้ว

      Yeah, it's all good. Happy with their resolution and onto trying to make the best of it now. Thanks for watching Choco

  • @jacknickral2261
    @jacknickral2261 ปีที่แล้ว +1

    It's true what they say, Positivity equals success

  • @ForSunday
    @ForSunday ปีที่แล้ว +1

    They've done it to me before, some of the stores just don't care. Give the box an iron I don't think it'll be too bad, presentable at least.

    • @RetroGhetto
      @RetroGhetto  ปีที่แล้ว

      Yeah im going to fi it up on Sundays vlog, thanks Tom 👊🏻

  • @CragusMaximus
    @CragusMaximus ปีที่แล้ว +1

    That's mental. Absolute disappointment! When you order a cheap game or even a small item and it comes in those big boxes filled and protected with that paper fluff stuff! Then an expensive game (in Nintendo cardboard!!) Sent in a thin cardboard envelope! But in the end.... nice one!😅 never heard of CeX doing their bit to please the customer like that! Good for them now since they are in our public TH-cam eye thru channels like yours 😀 I ordered pokemon sapphire a while ago. It came massively protected!! Despite the box being creased and taped up a bit 😢😢

    • @RetroGhetto
      @RetroGhetto  ปีที่แล้ว +1

      Hopefully it will serve as way for them to be able rectify any future issues people have. Thanks for watching Saiyan 👊🏻

  • @skyway73
    @skyway73 ปีที่แล้ว

    At least it was a happy(ish) ending mate, you've got a rare game at a great price. I've seen a lot worse boxes repaired using simple techniques and a bit of patience, might make a decent bit of content if you go for it 👍

  • @WoollyWeeble
    @WoollyWeeble ปีที่แล้ว

    I believe CEX take photos of goods prior to mailing out so the condition would be able to be compared. I doubt they'd share the original pictures though. Great outcome in the end though 👍

    • @RetroGhetto
      @RetroGhetto  ปีที่แล้ว +1

      Yes I am sure they would of done that prior to refunding. It was clearly damaged in transit, and I think they will know its unlikely someone would be happy with it in its current condition at boxed price. Thanks for taking g the time to watch WW, appreciate it 🙏

  • @carlbarton7296
    @carlbarton7296 ปีที่แล้ว +1

    Looks like old wear and tear. Probably why the staff just chucked it in an envelope. I guess they just thought it was a cheap old game.

  • @dannyhtheretrogamingmaster9548
    @dannyhtheretrogamingmaster9548 ปีที่แล้ว

    Thats bad but at least you sorted this out and the store concerned has raised this with the staff concerned. Hopefully you'll be able to fix the cardboard or find a replacement box in better condition.

  • @playboytower2262
    @playboytower2262 ปีที่แล้ว

    Heartbreaking but chalk it up to the game bro. They did right by you in the end. I think you came out better off and also probably has put faith back into CEX’s customer service.

  • @gloverdragon6854
    @gloverdragon6854 ปีที่แล้ว

    Unfortunate situation that had a great outcome! Still…it makes for great viewing content. I was glued with you at every angle of the situation 😂

    • @RetroGhetto
      @RetroGhetto  ปีที่แล้ว

      Yeah best resolution to a stupid mistake. I wanted to ask you.... Do you want your game signing to... "Glover Dragon"?

    • @gloverdragon6854
      @gloverdragon6854 ปีที่แล้ว

      @@RetroGhetto If there’s enough real estate on the case, you recon you could write “Thanks for watching the Retro Ghetto!”
      If not, then signing as Glover Dragon is cool. it will remind me of the days of when I had a TH-cam name that resembled an old email address 😂😂

    • @RetroGhetto
      @RetroGhetto  ปีที่แล้ว

      @@gloverdragon6854 I'll get it sorted for you tomorrow my friend 👊🏻

    • @gloverdragon6854
      @gloverdragon6854 ปีที่แล้ว

      @@RetroGhetto cheers 👊🏿

  • @rosstee
    @rosstee ปีที่แล้ว

    Bit of a rollercoaster experience there, glad CEX helped you out. I assume you've got Super R-Type on the SNES? I don't collect for that console but the first game looks much more common?

    • @RetroGhetto
      @RetroGhetto  ปีที่แล้ว +1

      Yeah I have that one Ross .. its almost impossibly difficult though, apparently this one is more forgiving 😅

    • @rosstee
      @rosstee ปีที่แล้ว

      @@RetroGhetto Ah, I love the R-Type games but they’re all pretty tough. Will have to give the SNES games a try on my modded SNES mini (can’t afford to start any new physical collections!).

  • @Averageguyinthecomments
    @Averageguyinthecomments ปีที่แล้ว

    Hey pal I was thinking of starting to try and get a full PAL wii u set but I’m not 100% sure any thoughts as to if I should or not? Asking you as I know you have achieved getting a full set

  • @RetroRivals
    @RetroRivals ปีที่แล้ว

    I am so unbelievably heartbroken for you.
    You have every right to be upset and yes, even though it's video games, it's something you love.
    I'm happy that a resolution was found and that you're happy with it.
    All's well that ends well 😊

  • @bmw540ise
    @bmw540ise ปีที่แล้ว +2

    Glad it worked out well in the end. Sort of😮

    • @RetroGhetto
      @RetroGhetto  ปีที่แล้ว +1

      As well as cab be I guess. Thanks for watching 🙏

  • @chewbakka1204
    @chewbakka1204 ปีที่แล้ว

    Happy it worked out for you in the end. Cex should really be selling games unboxed when the box is in such poor condition and missing a manual at this price especially. They won’t accept a console as boxed if one piece of the inlay is missing but are far more lax in standards when it comes to the games.

    • @RetroGhetto
      @RetroGhetto  ปีที่แล้ว

      Agreed and that's a great comparison

  • @retrohollandia
    @retrohollandia ปีที่แล้ว +1

    What a shame. Don't know what else to say. Just a damn shame.
    I do think they handled it well after the fact. So for that, kudos to them.
    I've found a YT video in the past, of a guy repairing the cardboard on some Amiga games having similar damage and he did a masterful job. If I find it again, I'll link it in a reply to this.

    • @retrohollandia
      @retrohollandia ปีที่แล้ว +1

      Already found it:
      th-cam.com/video/uarvsGKRXKI/w-d-xo.html

    • @RetroGhetto
      @RetroGhetto  ปีที่แล้ว +1

      Thanks man, I'll take a look, hope it will gelp 🙏

  • @adamwragg4606
    @adamwragg4606 ปีที่แล้ว

    That's gutting, sorry to hear and see this. We hate this as collectors of anything. Glad and surprised they sorted it for you!

    • @RetroGhetto
      @RetroGhetto  ปีที่แล้ว +1

      Yeah ultimately, can't fault then I tehor resolution. Thanks for watching Adam

    • @adamwragg4606
      @adamwragg4606 ปีที่แล้ว

      @@RetroGhetto no definitely not, I think that's was more than fair, £90 off and hopefully you can bring the box back a bit like on the repair shop, love that show lol!

  • @Daz_86
    @Daz_86 ปีที่แล้ว

    Cex need to up their game on this stuff. But they sorted you out that’s a result that. In retrospect the card board design was such a bad idea 😂

  • @chrisdonoghue9236
    @chrisdonoghue9236 ปีที่แล้ว

    Gutted for you but every cloud eh. Positive as always happy it turned out ok for you.

  • @game.collector.9193
    @game.collector.9193 ปีที่แล้ว

    It’s annoying when you have Been wanting something for so long and you end up being disappointed with it. Glad you got a good outcome tho. I haven’t bought anything from cex online for almost a year now reason being I brought a game off the app and they just sent a box with loads of bubble wrap in. There was not case no manual no disc nothing just the delivery box and bubble wrap you couldn’t even fit a case inside the box they sent me. So emailed then they got it sorted told me the game is back online now. When I went to buy it they upped the price to 90 when the price was 60 when I brought it. So I had to take my money back and find one on eBay which I did.

  • @LangersVW
    @LangersVW ปีที่แล้ว

    Shocking I’ve had £10 games packaged better than that. I’ve had similar on eBay paid big me money for a game only for it to turn up is poorly packaged. I agree with u item over say £40 quid they go in a big. Personally I should be part of the CEX interview ……can you package this expensive retro game for me!!

  • @Champion2D
    @Champion2D ปีที่แล้ว

    I'm glad that worked out for you mate. It may not have been exactly what you wanted but CEX did right by you and for 50 quid? That's a result 🙂👍

    • @RetroGhetto
      @RetroGhetto  ปีที่แล้ว +1

      Yeah that's it, an unfortunate situation, but resolved in the best way possible, can't knock them for that. Thanks for watching Rob

  • @djvoo19
    @djvoo19 ปีที่แล้ว

    Sick of Cex putting cardboard games in envelopes. I think it boils down to the franchises trying to keep costs down. No thought goes into the packaging. Great bloody game there tho 👌and great result in the end.

  • @TechTucker
    @TechTucker ปีที่แล้ว

    Such a shame about the packaging, I've had my fair share of bad cex experiences when ordering online. Bought Ranger X on the Megadrive for £60 and I never received it and it took over 2 weeks to get a refund. Great conclusion though, it's a win win for sure. They should definitely be more careful with their packaging though as the way I see it, they're the leading retro game store in the UK

  • @MarkCorner1990
    @MarkCorner1990 ปีที่แล้ว

    Really hope this comment isn't taken the wrong way, and, totally irrelevant to the video … I've just been watching this latest video with my son (keep up the great content btw) and my lad has just said you look like when you order Randy Orton from wish haha. It made me laugh and I hope you take this as a compliment actually! Great work man anyway, love the channel!

    • @RetroGhetto
      @RetroGhetto  ปีที่แล้ว

      " I hear voices in my head" 😅😂😅

  • @cameronholliday2819
    @cameronholliday2819 ปีที่แล้ว

    Cex have done the right thing atleast and I love how you kept your cool over something as bad as this ! Great game too !

  • @Yorkshiregamer1
    @Yorkshiregamer1 ปีที่แล้ว

    Seen this happen to loads of ppl from cex so as a company they not learning and make so meny other mistakes glad it worked good for u tho

  • @michaelriley8966
    @michaelriley8966 ปีที่แล้ว

    I was in a branch in the SW the other week.a guy came in with a bag of games 50 or so,which were absolute tat.the guy behind the counter didn't even open them up,just scanned them in like an aldi checkout,settled up and off he went 🙄😔

  • @Michael-cz6ob
    @Michael-cz6ob ปีที่แล้ว

    I remember complaining last year to CEX about twice sending me the wrong game and also sending me several Sega Games that were pretty badly damaged on the cases. I'm absolutely certain they didn't like my complaining so they blocked my WiFi IP address from connecting to their website as my WiFi suddenly couldn't connect to their website yet using data outside my house or someone else's WiFi worked fine. Basically I had to complain about that too and show picture proof and wouldn't you know it within hours later my WiFi could suddenly connect again. My advice would be to anyone DONT buy an expensive game from them. You just don't know which store is going to send the game and believe me when I say some of them take in any game without checking them properly for damage and some of them can't be bothered to pack them properly and safely. Oh yeah and of course 90% of the times the game you purchase don't have the manual with them.

  • @shmuppilot79
    @shmuppilot79 ปีที่แล้ว

    Feel gutted for you mate! 😖 but a £90 discount 💪😎👍

    • @RetroGhetto
      @RetroGhetto  ปีที่แล้ว +1

      Yeah every cloud and all that....😅. Thanks for watching man, appreciate it 🙏

  • @lukesablade
    @lukesablade ปีที่แล้ว

    That’s terrible and shocking that a store did that, the resolution in the end is a pretty good deal though, hopefully you find a manual…and I thought they tried to do me dirty earlier today, platinum disk and no manual in standard box for a £6 game 😂 I asked them kindly to get another disk and they did so, so happy days.

    • @RetroGhetto
      @RetroGhetto  ปีที่แล้ว

      They will get a reputation for fixing issues at this rate 😅

  • @pslee1983
    @pslee1983 ปีที่แล้ว

    That's brutal, I'd never be keeping that! It's gutting to receive a game in that condition but at the end of the day their carelessness is costing them money with things like this.

    • @RetroGhetto
      @RetroGhetto  ปีที่แล้ว

      I wouldn't for 142 either, but at £50... the cart alone sells for more on ebay

  • @cheekybo9926
    @cheekybo9926 ปีที่แล้ว

    Gutted for you man. Packing items of high cost like that is inexcusable but like you said, they don't care. At least they did the right thing for you, the paying cost. You'll find a mint box and manual some day.

    • @RetroGhetto
      @RetroGhetto  ปีที่แล้ว

      Thanks Bo, yeah just a little common sense is all you sk for with games of this value. Ultimately fair play to VEX for rectifying the way they did. Thanks for watching man 👊🏻

  • @ErikLosLobos
    @ErikLosLobos ปีที่แล้ว

    There must be a process by which you can restore the cardboard by steaming and repressing the card?

  • @alanmcdonald4921
    @alanmcdonald4921 ปีที่แล้ว

    Hey bro started buying some SNES and N64 boxed games can you tell me where you bought your box protectors?

    • @RetroGhetto
      @RetroGhetto  ปีที่แล้ว

      Hey man, I got them on ebay, I mentioned the company on a recent vlog.... cant remember the name off my head mate

    • @alanmcdonald4921
      @alanmcdonald4921 ปีที่แล้ว

      @@RetroGhetto thanks bro appreciated.

  • @RetroRewind77
    @RetroRewind77 ปีที่แล้ว

    Wow that could of turned up in much more of a worst condition and hats off to CeX to sorting you out a better deal.

    • @RetroGhetto
      @RetroGhetto  ปีที่แล้ว

      Yeah it was clearly damaged in transit, ehich given its rareity is a real shame, but it definitely could of been worse given the packaging used

  • @infinityeight8705
    @infinityeight8705 ปีที่แล้ว

    This is so bad, especially given my last cex order - I bought batman returns for the game gear cart only - I think it was £6 or £7 total and it came in a shoe size box full of packing - even after emptying the box out I struggled to find the cart!!
    Not funny and I feel your pain😢
    But for the missing manual though the box could be saved by ironing it!
    edit: I stopped the video before the last 5 mins - awesome!!!

  • @louiehewitt6514
    @louiehewitt6514 ปีที่แล้ว

    With so much experience of handling games they should know better when shipping them out. Especially given how much they are charging for them 🤦🏻‍♂️. It’s a shame so many games have been ruined in the past by not packing them properly for shipping

  • @wolverinescratch
    @wolverinescratch ปีที่แล้ว

    CEX lottery should take care of the rarer games

    • @RetroGhetto
      @RetroGhetto  ปีที่แล้ว +1

      Yeah boxed as standard for games of a certain value / fragility.

  • @ianrangers
    @ianrangers ปีที่แล้ว

    I would say by the state of the box regardless of any potential damage in transit and no manual you wouldn’t have kept it anyway 🤷‍♂️. Yeah it’s criminal they send cardboard in envelopes but it won’t be the first or last time either.

    • @RetroGhetto
      @RetroGhetto  ปีที่แล้ว +1

      If you have watched my channel previously, I have often kept games that people were suprised by as I take each in an individual basis, based on how much CEX sell if for against eBay prices etc... had this been in good condition with no manual I would of likely kept it as CEX allows me to use vouchers. But ultimately I think the right decision was reached by CEX to ensure the best outcome for their customer following their mistake and subsequent complaint. Thanks for watching Ian appreciate it 🙏

  • @petermokran381
    @petermokran381 ปีที่แล้ว

    That is like quarter of my ps1 collection arrives in from cex. You win some you lose some. Its common sense to ship anything over 50 pounds in the box but no padded envelope it is.... It is extra heartbreaking when it happens to some rare game like this. Similar thing happened to my with twisted metal world tour on ps1, it came in in envelope, case cracked to sh!t, well at least it is one of kind copy now n superglue got some use.

    • @RetroGhetto
      @RetroGhetto  ปีที่แล้ว

      Yeah they should have a policy in place Peter with games of a certain fragility or value. Hopefully this will help stop it happening in the future. Thanks for watching mate 👍

  • @poperamone
    @poperamone ปีที่แล้ว

    One thing that CEX needs to do is tighten up it's High-cost retro policy. I get that stores are franchises but at the same time I have seen £100 games in 'reprint' covers or indeed expensive games sent out in awful packaging.
    It's baffling to me.

    • @RetroGhetto
      @RetroGhetto  ปีที่แล้ว

      Agreed. Games of a certain value / fragility should be boxed as standard. Thanks for watching Poperamone

  • @daysaverproductions
    @daysaverproductions ปีที่แล้ว

    Amazing result £90 off yes please 😂😂 you’d have paid that price when it was brand new 😂😂 time to get the iron and grease proof paper out isn’t it 😂😂 then stick some records on top and as for the damage? Cotton bud and pritt stick for the win imo just a tip mate 😊

    • @RetroGhetto
      @RetroGhetto  ปีที่แล้ว

      Yeah im going to be using all the tricks t9 get this one worthy of its place on the snes wall! Thanks for watching man 🙏

  • @TheKris19840
    @TheKris19840 ปีที่แล้ว

    I am a resident evil collector and for the life of me used cex for umbrella chronicles for the gun because there wasn’t one on eBay and did it not just come unboxed it was missing missing more bits than you would believe it’s a joke a get your pain am done with em

  • @retroimportgamer513
    @retroimportgamer513 ปีที่แล้ว

    I'd say you've ended up with quite a good win after the hassle
    The point is though, its a disgrace that such a high value game was not sent in a box in the first place, those thick paper sleeves are not even suitable for a dvd cased game, never mind retro cardboard
    All retro should be sent in boxes in my opinion, you can have great wins and you have to expect some losses, but incompetence like that packaging is inexcusable 👍✌️

  • @steve36207
    @steve36207 ปีที่แล้ว

    Fairplay to them for sorting it out cal buddy but for fook sake who ever sent that out in that packaging need to good talking to

  • @carlsmith6022
    @carlsmith6022 ปีที่แล้ว

    There is no writing on the envelope,so how did they find your house to post it

  • @M-NX
    @M-NX ปีที่แล้ว

    nice.. but why u don't get an USA Version for 30 $ loose, or 60 $ Complete?? it's also run at full speed 😁😁😁

  • @damiengunit9788
    @damiengunit9788 ปีที่แล้ว

    Wot a score £50😮😅legendary respect GGG unit!!!!!!!!

    • @RetroGhetto
      @RetroGhetto  ปีที่แล้ว

      Yeah best resolution I could of hoped for. Thanks for watching man 👊🏻

  • @jonchapman6821
    @jonchapman6821 ปีที่แล้ว

    Just started the video and I’m gonna guess…
    The most expensive game you’ve ever bought from CEX and when it turns up it’s not only in terrible condition, it’s also missing the manual AND it’s the budget re-release/classics/platinum version?
    That’s a normal Wednesday at CEX for me 🤷🏻‍♂️

    • @RetroGhetto
      @RetroGhetto  ปีที่แล้ว

      😅 arguably worse...but the better

  • @cameronholliday2819
    @cameronholliday2819 ปีที่แล้ว

    It’s crazy how it’s not in a padded envelope which would have bubble in it atleast but Jesus Christ that’s so bad 🥲

  • @davidb69
    @davidb69 ปีที่แล้ว

    Looks like water damage personally , I doubt if it was in transit but it does sicken me when companies who should know better ship like this. It’s not excusable overall though

    • @RetroGhetto
      @RetroGhetto  ปีที่แล้ว +1

      It was certainly not mint when it was sent but a lot of the damage was caused by the lack of packaging... it was obvious as soon as I opened the envelope with the crushing etc, even the inner tray had been crushed....

  • @craigwatters6494
    @craigwatters6494 ปีที่แล้ว

    Mate that’s a complete joke you bought a game boy game in an earlier video pretty sure it was warioland could be wrong but that was even better packaged than that not even funny at all but credit to yourself having a positive attitude love the content mate as always

    • @RetroGhetto
      @RetroGhetto  ปีที่แล้ว +1

      Yes...thats right! A loose GB Carr that came in a massive box! 😂😅 the inconsistency of CEX I guess

  • @xspudx1032
    @xspudx1032 ปีที่แล้ว

    🍺👍🏻

  • @brambleberger
    @brambleberger ปีที่แล้ว

    Classic 😂

  • @leejohnston2003
    @leejohnston2003 ปีที่แล้ว

    They literally sent it to you in an envelope that's actually disgraceful

  • @mukeshgoolcharan6121
    @mukeshgoolcharan6121 ปีที่แล้ว

    😢man keep it up

    • @RetroGhetto
      @RetroGhetto  ปีที่แล้ว

      Thanks Mukesh 👊🏻

  • @RetroBallZ
    @RetroBallZ ปีที่แล้ว

    This is disappointing to see especially to a rarer game. I had cex send me a boxed banjo tooie in a bubble mailer once and some how it arrived in good condition, probably due to being sent with Royal mail. Then on the other hand I've received boxed games that are absolutely battered but are so well protected with packaging, all depends on the store I suppose.

    • @RetroGhetto
      @RetroGhetto  ปีที่แล้ว

      Yeah, things with CEX differ drastically store to store, thankfully my local store is fantastic and strive for the best customer satisfaction

  • @00DeadZ
    @00DeadZ ปีที่แล้ว

    Gutted for you mate

    • @RetroGhetto
      @RetroGhetto  ปีที่แล้ว +1

      It's all good man, it had a happy (ish) ending

  • @deathrow3919
    @deathrow3919 ปีที่แล้ว

    Yeah this is the side of cex a few have seen unfortunately my local cex will leave you standing at the counter for 10 minutes while they ignore you , hope you found some good things at the NEC I didn’t find much but had 2 moaning kids who were tired of walking round with me lol

  • @alextodd4474
    @alextodd4474 ปีที่แล้ว

    Hi mate I work in packing export why would send this out like this really bad packing great result in the end god old cex

    • @RetroGhetto
      @RetroGhetto  ปีที่แล้ว

      Yeah, mindless. Ultimately CEX were great ik resolving, so it is what it is. Hopefully I can fix the box up now

  • @silasrocco
    @silasrocco ปีที่แล้ว

    infuriating the way CEX don't state if games come with the manual, especially if it's rare

    • @RetroGhetto
      @RetroGhetto  ปีที่แล้ว +1

      Yeah, a select few do, but only a very selection few. Thanks for watching Steve. Appreciate 👊🏻

    • @silasrocco
      @silasrocco ปีที่แล้ว

      @@RetroGhetto cool, that's worth knowing

  • @daveechungus
    @daveechungus ปีที่แล้ว

    Bloody hell 🤦🏻‍♂️🤦🏻‍♂️

  • @bal5884
    @bal5884 ปีที่แล้ว

    It's just common sense, something that is £140 should be posted in a cardboard box with bubble wrap/padding.
    What a joke that is mate, I've yet to buy anything from CEX but I did get sent the cardboard dvd of bloodsport from eBay that was put in a paper envelope, it was raining that day so it got ruined, can't understand how some people/companies pack stuff.

    • @RetroGhetto
      @RetroGhetto  ปีที่แล้ว +1

      Yeah, it's the first time it's happened to me mate tbf, never usually have an issue with them, just sods law that it was such an expensive game

  • @monkeybrains
    @monkeybrains ปีที่แล้ว

    Crap packaging. But to be fair alot of it looked age related

  • @jeffreycharest9093
    @jeffreycharest9093 ปีที่แล้ว

    Turned a negative into a positive. I would pay 50 all day long. Everyone knows you’re not a negative person or trying to gain clicks because of drama. Looking forward to the box progress video.

    • @RetroGhetto
      @RetroGhetto  ปีที่แล้ว +1

      Yeah I would too Jeffrey! But ultimately U think its the right thing for any company to do, to take a hit to rectify their mistake and ensure the best customer resolution. Appreciate that 🙏

  • @8bitH
    @8bitH ปีที่แล้ว

    That's not cricket, Ghetto! Amateurs!