2024 Sharing Health Data Virtual Event: Session 2

Sharing Health Data: Challenges to Solve - Lessons to be Learned
December 2024
Driving Efficiency and Cost Savings Through Closed-Loop Referrals: Interoperability Lessons from UPMC
Brought to you by Secure Exchange Solutions
Join Mike Gordon, Dr. Kristian Feterik, and Dr. José Francisco Abad discuss how UPMC leveraged its IT investments to create an automated, closed-loop referral system that integrated EHR physician consults with a centralized intake department.
The average hospital system sends 60% of referrals to out-of-system providers, costing them millions of dollars in lost revenue annually. The referral process can be cumbersome and time-intensive for provider systems, making closed-loop referrals a significant challenge. UPMC leveraged Direct Secure Messaging and ADT Event Notifications, both standards-based solutions are powered by a DirectTrust® accredited HISP, to integrate their EHR physician consults with their centralized intake department, transforming the manual referral workflow into an automated closed-loop process. This session will highlight the evolution of this important initiative, workflow efficiencies, and cost-saving benefits UPMC realizes; and explore new innovative ways to create high-quality, sustainable care models that improve care continuity, patient and provider satisfaction.
Discuss the challenges of the traditional referral process, including patient leakage and manual, time-intensive processing.
Learn how UPMC leveraged its IT investments to create an automated, closed-loop referral system that integrated EHR physician consults with a centralized intake department.
Recognize the benefits of a closed-loop referral system, such as significant workflow efficiency, continuity of care improvements, and measurable cost savings.