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I graduated with a “Computer Information Systems” certificate from a college. I got no other certs, not even the CompTia ones. After applying and applying I almost gave up. A month ago, I got a call from a recruiter also and just landed a service desk technician job. I’m excited.
@@R3TR1BUT1ONz I have since left that job for an internal helpdesk position. I feel that I get way more respect as an I.T. Professional when I’m physically seen vs being contracted out and taking phone calls with the other position that I had. I also get better perks.
Everyone’s journey into IT is so unique. Some of us get in with no certs, just knowledge and personal experience. I would say, even if you have no certs, just stay positive and keep applying to staffing agencies/entry level jobs. Mainly, keep studying and immerse your self in all things IT. You can do it!
That’s what I’m doing I got nothing but I really want a chance to get into It I’ve been applying in indeed when I see something I have years of customer service and I like helping people and fixing stuff so I’m praying I can get an opportunity.
I'm 7 months in Help Desk and loving it. I waited 3 years after graduation and never gave up. Keep applying and studying. Thank God for TH-cam where I learned so much.
The first job in IT is the hardest to get. The best thing you can do is a combination of formal education, certifications, and home labs. Whatever you do, once you get the first job, keep pursuing formal education, certifications, and new experiences! Help desk work, especially at a MSP, is a great way to get a lot of experience in a short amount of time.
As an upcoming IT professional that just landed his first help desk internship with a fortune 5, Im grateful that you create RELEVANT and APPLICABLE content.
I currently work on an IT HelpDesk and am still learning so many things. I'm excited to actively grow in my Career. Glad I found your channel. The information is very much appreciated and inspiring.
@@TechTualChatter @TechTual Thank you. Will do!!!! I am very interested in Cybersecurity and will be doing some self regularly. But will also start diving into your content. I truly value seeing people in IT who look like me and advocate teaching others. Keep doing your thing. 👏🏾👏🏾👏🏾👏🏾 This is very inspiring.
Trust the process .. I was in help desk and then I woke up one day and was a technologist at the (Naval Postgraduate School - Defense Resources Management Institute ).. I thought I was going to be a part of a team.. NOPE! I WAS the IT department.. Which meant, overnight I became an IT Project Manager... That's when I got deep into security and especially (GRC) as well as worked on tech thats not even out yet.... Sticking with this and staying true to your studying will allow you to be prepared for opportunities you never knew existed.. You Got This 💪🏾 😎
@@ALee-2DAnimator Thank you for the encouragement. I am just soaking it all in. I work with a very good group of people and am excited for the journey of my new Career. I feel very blessed 🙌🏾
IT takes time..I’ve moved from $10/hr contract jobs to $35K to 40K to 45K and I’m about to start making 70k in a few weeks at a new job. Our journeys are very similar in several ways..
So I'm going through a series of how people got into IT and I landed on your video. As I'm typing this I'm actually getting ready to quit my job and start from the ground up to get into IT. I'm coming from 10 years from the car industry (Inventory, Sales, Parts, etc) I did it all. I'm only commenting this so I can get back to this video and see how far IT will take me. I'm looking into helpdesk and start from the bottom again as I'm in no financial risk at the moment when I do this change. I want to tell people it's okay to start all over if you're coming from nothing.
You should watch this episode and look into level up in tecch afterwards From $42k Bank Teller to Self-Made Cloud Engineering Tech Millionaire ! th-cam.com/video/gUJvijvjRb4/w-d-xo.html
Thanks for the video, man. I've worked IT-adjacent (medical equipment/systems repair) the last 5 years but I started school for IT this past summer and accepted a job offer for an IT technician (help desk, hardware maintenance, etc.) yesterday. I'm worried about going from $57k/year to $50k/year but it's promising to know that my income ceiling is higher with IT than in my current career. Also, the $50k is a placeholder until the 90-day probation is up.
Thank you for sharing your experiential insights and keeping humility🤙 I'm just starting my it journey at 33yrs old with first child on the way. It does feel daunting at times the amount of information I'm taking in, but I refuse to do it any other way than giving it my all. I lost my job and decided I was tired of construction, so my wife is supporting us while I study and prep our property for sale since there is basically no IT in Hawaii 😂 Back to the mainland we go! I'm studying for my A+ first while also taking online courses specifically for it support skills. Taking a chance and will be heading across country next year to relocate to San Antonio for my new career and lower cost of living. Thanks for helping keep my inspiration burning!
Hey guy your story sounds so similar to mine. In 30s, transitioning to IT from construction, kids. Could you share any helpful tips of your experience?
I didn’t realize as a guy trying to get in going to school i could possibly get a help desk job ; your helping out veterans trying to transition into the industry thank you from the bottom of my heart dude fucking thank you
I'm a wage slave in retail. I literally put my two weeks in with no plan. I hated it so much. I despise retail. Def wanna try this out. Getting into it. Starting with help desk. I'm a greenhorn in this type of profession.
I have no college degree, but my friend is in IT for years and he pushed me to study Comptia A+ send me a lot of videos to study so I can get my certification this year. I’m not a tech savvy but I am learning a little bit. He sent me he’s old laptop 💻 but still useful I used he’s laptop now and I’m watching professor Messer Compatia A+ videos. Sometimes I get tired but I keep pushing myself to study 📚 I know I will benefit this in time. Thank you everyone for sharing your journey in IT this help me a lot. 😘😘😘
I'm in the same boat, I decided to go back to school to get out of trucking a few years ago. At first I applied to get into water management so I could work at a dam... until I looked up the salary and saw that those guys made $55k, less than I was making on longhaul tanker lol. Then I picked IT/cyber as another major because "hey, that looks cool"
Thank you fam. Appreciate and Value your channel and everything you put out. Like you say some of us may be the first in our families to land roles like these. I felt that. and having someone like you that has walked the road before us really does mean alot. Thank you.
Thank you for uploading this video. As a black man transitioning from the logistics field into IT work, it is really difficult to navigate this field for the very reasons you have mentioned. Thank you for reassuring me that I am doing the right thing by continuing to work towards this.
This is where my route to cybersecurity will begin. Coming out of teaching into IT work. Many people recommend a 6 month stint at a Help Desk job. Hopefully they like ex math and science teachers.
Thank you so much for sharing your journey. I also landed my first job in IT as Service Desk Analyst 2 months ago after internship in the same role. Excited to grow from here.
Started making $19hr back in 2021 working as a cellphone repair tech… applied at 22 different IT jobs before getting a call back… finally got a call from a staffing agency offering $21 for service desk position (August 2022). They liked my interview and got hired. Was contractor for 6 months and then I was offered a full time position and pay increase to $24hr…. It def takes time but it’s a ladder. I’m currently working on Certs to see if I land a bigger role and more $$$. Good luck to you all!
Great info I just say. As someone looking to get into IT it can all seem overwhelming and broad at times. I’ve been looking to get into the IT space for a while but just never know where to start. This might be it! Thanks again
Like + Subscribed! Struggling to find direction currently in an helpdesk internship and this helped me realize its all apart of the process and imma get what I put in... ty sir!
Got my associates in computer networking been working in I.T help desk for 7-8 months gonna start googles cyber security course to try and learn the security basics before I start collecting certs.
Great video king! I was looking down on the help desk until I landed a help desk position at a trucking company, really changed my mind and made me want to get a help desk position in IT. Especially since I was in school for cybersecurity, keep dropping these 🙏🏽‼️
im currently studying for A+ and loving studying for the IT field, i'm considering cybersecruity and pendesk later because I'd love a career that challenges me and lets me continue learning and growing. Not a big fan of hardware but I do appreciate the knowledge of it and accept it as helping me later down the line. Also been applying and may have a IT help desk internship next year starting Jan and a seasonal position this month. It's all in the air till next week sadly.
I’m from Shreveport/Bossier and just got my offer letter for my first role as a technical service representative in the it field. I resonate with this and will be following!
Thank you 🙏 this video rocks! I appreciate the actually useful information about your experience. Most videos just talk about the food they ate on the job lol. You seem down to earth and relatable. Your journey is believable and motivating. “You’re going to have a breakthrough and it’s going to go up.” “Don’t compare your journey to others” “Have a strategy.” “Use the job description as the study guide.” 🔥
I worked at Target for 5 years. I learned my people skills from there. It's amazing to see how everyone's journey started and made them the best employees
Im 24 and I just applied for a IT help desk analyst for the department of the navy with SAIC. I dont have prior experience in IT and never went to college. But i was a heavy mobile equipment mechanic apprentice for 2 years for the shipyard making $20 when i left last year. Been struggling doing low paying jobs and was just over it. So i ended up applying for the shipyard again and landing a boiler maker job but i dont know if they are starting me back at my pay. Then i applied for the IT job last week and they just got back to me yesterday. Don’t know what route to go but i do want to get into Cybersecurity instead of working jobs that use my body.
Take the IT job and get some experience. WGU has a cybersecurity program that has about 13 certs, I'm currently enrolled and it's been good so far. IT is a big industry, cybersecurity is also a big industry within IT; but it does require experience over certs. But if you grind it out, you'll have all 3. I got out of the HVAC industry for the same reason, it doesn't make sense to put a toll on my body for $15 an hour when I could work from home lol
@@TechTualChatterTroubelshoot printer issues for over like 200+ students for a newly implemented printing system, Helped clients at the University with their backup and restore settings via Zoom or in-person, Configured a lab environment in a classroom(setup computers, printers, and set up local users.), Reimaged laptops for clients, setup software for clients, Manage the help desk and take out hard drives out of old devices for recycling and inventory.
Currently still in Helpdesk and understand the pain lol, I'm hell bent on leaving soon after getting my CCNA. I'm been offered Helpdesk jobs paying 5 or 10 dollars more than what I'm making now but no sir, can't do it no More
@@ltigre2031 was it because it was boring(like just changing user passwords all day)? Or was it because it was too stressful with all the tickets you had to handle?
@@jgsource552 well at the end of the day i never felt like i was accomplishing anything of worth. all day ginding out tickets and then at the end of the day it was like ok i helped some folks with bullshit like i cant format my spreadshreet properly . ok well neither can i , im not a software trainer. you ve been here 15 years and you dont know how to do it and now i have figure this out for you because you re too lazy to google it? meetings everyday day. lackadaisacal coworkers , i felt like my title wasnt respected. but the stress got me and the mundaneness of it got me too. plus i was remote and i cant stand working alone . im very social and like to conversate.
Excellent insights! I really appreciate you being 100% transparent and sharing your journey and experiences. Currently, I'm in the beginning stages of breaking into the Cyber industry and sometimes it gets a little bit bit overwhelming and discouraging. However, episodes like this help calm the noise and keep me focused on leveling up and progressing forward. I'm definitely going to tap in a lot more. Thanks a million ✌️😁
I got my first job with Apex last month as a Help Desk tier 2. I got a little lucky landed a contract for $25 hr it’s suppose to be temp to hire after 6 months. But they haven’t trained me much I’m learning and getting from my peers. I plan to take your route stay in this role one or two years if im blessed enough to be permanent. 🙏🏾
Hey brother, thanks for sharing your story. I have recently got hired full time at my desktop support internship and I’m not gonna lie I feel like college didn’t really teach me anything useful for this role besides soft skills. And now I’m suffering the feeling of imposter syndrome. But now I have been studying for my A+ certification to help improve my technical skills.
Great content. I used to take advantage of all that overtime too until the business Mgr realized he was paying an intern too much. Got metered with the quickness. Lol
My time line very similar. Only differences I went target plant then first it IT job. IT help desk is how I started. If I can’t work for myself I will always choose IT as my field. I would recommend others as well.
Damn man this hit home. Currently working at Target myself and I need a change of pace after only getting a 10¢ raise 😂. Looking into getting started with IT journey to get out of retail.
That’s crazy bro!! I got the perfect course for you check out the IT course from Course careers use my link and code Techtual50 to get $50 off your course ⬇️ account.coursecareers.com/ref/50932/
Similar story to you. One thing I forgot was I stayed too long in help desk. 6 years. I didn’t keep working on myself and that’s the beauty of this industry you’re never done. If you feel stuck get better there is always a level above you to strive for. Start my first NOC position tomorrow nervous but hungry to learn and plan to see where the next move is. Network engineering or cyber. No certs so looking now at 33 going to be 34 in a couple weeks looking to get those. Time flies don’t waste it.
Loving the channel man! ... If you find yourself becoming sleepy still.. I'm not sure if you workout, but working out helps boost your T- Levels and take natural Test boosters.. See if that works before ever going on anything like TRT ... Now... TRT is amazing, but idk how you feel about needles.
@@TechTualChatter I just found you on LinkedIn .. I'll connect with you there. Even changing what you eat can assist in elevating how you feel . I have the people in my circle to assist before you ever have to look at TRT shots. If I don't know an answer.. I know people who definitely know.
I dont have any official experience with IT and no actual certs except a few of the Google IT Support certs. I dont know where to start and I eventually want to get into Cyber Security work but where should I start now? Would love suggestions and advice.
Thanks for sharing. I started helpdesk back in Fall of 2019 after I failed to break into programming because it wasn’t for me. I thought I wouldn’t have a good career, but I enjoyed the operations side of things so much. Fast forward to now I’m making almost 3 times what I started at.
You started at Apex? I just got hired with them. You were referring to them when you talked about training and having good progression for the workers?
Interviewing skills and your it skills may need some work if that’s your current results. Have you tried course careers it program. Some of my past clients have used it and have gotten jobs with the skills they learned
@@TechTualChatter Never heard of them; at the end of the interviews, I ask about the process of what are the next steps; if they reply, "We are going to finish interviewing other candidates, and we will go from there," and always reply, "When can I expect to hear back from you?" two times I was told "not enough tech knowledge" given these are "Entry Level Help Desk" roles, feel like "Entry Level" is misleading given there is nothing before Entry Level. So guess I need to grab A+, Net+, and Security+ to get into Help Desk. I will see how it goes in 12 weeks while I work this Security Guard job.
Did a career switch and Just started a Help Desk role monday at age 39.... We're training for a month and everything is sooo foreign to me...Im determined to master this thoug...They've really been dialing in on the Networking aspect heavily....I wasnt really expecting that for some reason
I’m 22 and I have a bachelors in Criminal Justice but I’ve been wanting to work in cyber security for 2 years. I’m scheduled for a second interview for help desk next week. If I get the job and get experience there plus certs would I have a good chance of breaking into the field? Considering I already have a degree even if its not in the field
@@nchekube31 hey, I don’t have any certs yet, but I worked at a library in a school and we worked close to the IT Department. So in my resume I put that I had some experience troubleshooting. I also mentioned in the application that I was studying for the A+ cert.
I think I heard forty worth , are you in the Dallas area , base on some of research , Dallas , Austin are both big tech hubs , I’m going into it switching careers God willing
I went to school at a 7 month help desk program and then from there I been applying for help desk and desktop support, IT Support. And I even applied for computer technician or computer repair technician job role as well. And so far I had 2 interviews in computer technician job role but so far as me having a in person interview for help desk or any other IT job role I have not had so much luck and I been applying for more than 5 months and I never got hired.
It’s the resume if your not getting call backs same was happening to me before I changed it just got my first help desk role Kevin’s training helped greatly
@@Loveandlight267 this one will be audio only so make sure you following the podcast on one of the streaming services on Wednesday. thetechtualtalk.com
I don’t have my comptia a+ certs I’m just applying to some of these Help desk or it support jobs in hopes someone gives me a chance. I like technical stuff and helping fixing things I’m saving to get my compt but I just also hope maybe someone gives me a chance.
I know this video is older but im just now finding it, i recently just finished a 11 month long technical school and have my certificate in network engineering through them and i still cant land an entry level helpdesk position, any pointers on what I should do or what should be included in my resume any advice is much appreciated
I have no IT experience at all and I was just hired at a company for a role called Customer Service Specialist… is that the same as Help Desk? I start on the 28th of this month.
A question please I am in my last year in college And I have already finished my study on the CCNA Unfortunately I can't take the exam it is too expensive for me Do you recommend to me to study for the a+ next ?
Bro you from Shreveport? I was over in Minden working as a department manager at Walmart when I decided to get my CDL and be a trucker to make more $, and now I’m looking to transition to IT and settle in DFW. You in Shreveport/Bossier still or over in TX?
Hello brother! I hope you see this comment because i’m very curious to what how you start cyber security. I’m going to join the UCLA cyber security boot camp, they have a 95% hire rate after you graduate the 6 month boot camp how do you feel about that? Should I also go to college for computer science or cyber security? Please help man.
I got into IT after being laid off from a railroad job I had. I was a welder for 7 years and did law enforcement military before that. I had absolutely no tech experience! I applied to as many jobs as I could until someone called me back. Started that job only making 15 an hour. This is 2022 I now make 70k! … 2024! You can get as many certificates as you want! You can get as many degrees as you want. But if you do not have a love for tech and know how to do the job you are applying for… Don’t even bother! And that’s some truth for ya
Oooh man, starting off with Apex sounds rough. They're one of the worst companies I've ever talked with, they were so bad I didn't even bother inteviewing.
See that’s why as much as I may move, I’ll never move outside of Texas. I’ve never had to deal with state income tax, and I never plan on dealing with that 😂😂😂
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Just starting my IT journey as a 33yr old single mom. Appreciate you and appreciate the navigation 🙏
You got this
Remember 33 IS YOUNG
I'm in the same boat, you give me hope.
I graduated with a “Computer Information Systems” certificate from a college. I got no other certs, not even the CompTia ones. After applying and applying I almost gave up. A month ago, I got a call from a recruiter also and just landed a service desk technician job. I’m excited.
Congrats. Soak in all the information you can
hope life is going better for you!
Hey can you give us an update on your new job position? How's it been treating you so far, good/bad?
@@R3TR1BUT1ONz have some patreon only episodes coming on on all of that. I don’t really want to put it out on TH-cam until early next year
@@R3TR1BUT1ONz I have since left that job for an internal helpdesk position. I feel that I get way more respect as an I.T. Professional when I’m physically seen vs being contracted out and taking phone calls with the other position that I had. I also get better perks.
I've been in Service Desk for about a year and a half, completed a Cybersecurity Bootcamp program and studying for Security +. We all got this!
Ayy
Just got an offer as technical customer advisor
During a bootcamp as well just took a linux exam
We got this
Did you had a Service Desk experience before or any certificate to start working at that position ?
🙏
Everyone’s journey into IT is so unique. Some of us get in with no certs, just knowledge and personal experience. I would say, even if you have no certs, just stay positive and keep applying to staffing agencies/entry level jobs. Mainly, keep studying and immerse your self in all things IT. You can do it!
@Bodega Mouse Thank you for your words of encouragement. I'm currently looking to move into this field. I needed to hear this.
That’s what I’m doing I got nothing but I really want a chance to get into It I’ve been applying in indeed when I see something I have years of customer service and I like helping people and fixing stuff so I’m praying I can get an opportunity.
Why staffing agencies??
Easiest way to get experience and some IT stuff on your resume. They seem to hire easier. @@InfiniteTony
I just got hied as a network Specialist in the IT department without no certs just my associates degree I'm very grateful
I'm 7 months in Help Desk and loving it. I waited 3 years after graduation and never gave up. Keep applying and studying. Thank God for TH-cam where I learned so much.
What was the toughest part about your first day?
@@scifyry Everything 😂! I think I caught in quickly. Although, I still get stomped here and there.
@@RRbookie Any advice for someone who is just starting out in helpdesk?
@@R3TR1BUT1ONz Great customer service is underrated. It has carried me this last year. As you learn and grow in IT, this ability will be useful.
Agreed
The first job in IT is the hardest to get. The best thing you can do is a combination of formal education, certifications, and home labs. Whatever you do, once you get the first job, keep pursuing formal education, certifications, and new experiences! Help desk work, especially at a MSP, is a great way to get a lot of experience in a short amount of time.
As an upcoming IT professional that just landed his first help desk internship with a fortune 5, Im grateful that you create RELEVANT and APPLICABLE content.
I currently work on an IT HelpDesk and am still learning so many things. I'm excited to actively grow in my Career. Glad I found your channel. The information is very much appreciated and inspiring.
Just now saw your comment but great! Fee free to check out my blog and join my slack channel as well
@@TechTualChatter @TechTual Thank you. Will do!!!! I am very interested in Cybersecurity and will be doing some self regularly. But will also start diving into your content. I truly value seeing people in IT who look like me and advocate teaching others. Keep doing your thing. 👏🏾👏🏾👏🏾👏🏾 This is very inspiring.
@@Miss_Dani_DWhit this is why I do it! If you know anyone else that needs to see this please send it their way as well
Trust the process .. I was in help desk and then I woke up one day and was a technologist at the (Naval Postgraduate School - Defense Resources Management Institute ).. I thought I was going to be a part of a team.. NOPE! I WAS the IT department.. Which meant, overnight I became an IT Project Manager... That's when I got deep into security and especially (GRC) as well as worked on tech thats not even out yet.... Sticking with this and staying true to your studying will allow you to be prepared for opportunities you never knew existed.. You Got This 💪🏾 😎
@@ALee-2DAnimator Thank you for the encouragement. I am just soaking it all in. I work with a very good group of people and am excited for the journey of my new Career. I feel very blessed 🙌🏾
IT takes time..I’ve moved from $10/hr contract jobs to $35K to 40K to 45K and I’m about to start making 70k in a few weeks at a new job. Our journeys are very similar in several ways..
Congratulations 🎉
i'm excited! i just got my first contact job and i think i'm gonna be making 35k! i hope to double my income in the next 5 years
We all have to start somewhere. The helpdesk can be a game changer!
A big one in my book
So I'm going through a series of how people got into IT and I landed on your video. As I'm typing this I'm actually getting ready to quit my job and start from the ground up to get into IT. I'm coming from 10 years from the car industry (Inventory, Sales, Parts, etc) I did it all. I'm only commenting this so I can get back to this video and see how far IT will take me.
I'm looking into helpdesk and start from the bottom again as I'm in no financial risk at the moment when I do this change. I want to tell people it's okay to start all over if you're coming from nothing.
You should watch this episode and look into level up in tecch afterwards
From $42k Bank Teller to Self-Made Cloud Engineering Tech Millionaire !
th-cam.com/video/gUJvijvjRb4/w-d-xo.html
Thanks for the video, man. I've worked IT-adjacent (medical equipment/systems repair) the last 5 years but I started school for IT this past summer and accepted a job offer for an IT technician (help desk, hardware maintenance, etc.) yesterday. I'm worried about going from $57k/year to $50k/year but it's promising to know that my income ceiling is higher with IT than in my current career. Also, the $50k is a placeholder until the 90-day probation is up.
Congrats on that you made the right choice
Thank you for sharing your experiential insights and keeping humility🤙 I'm just starting my it journey at 33yrs old with first child on the way. It does feel daunting at times the amount of information I'm taking in, but I refuse to do it any other way than giving it my all. I lost my job and decided I was tired of construction, so my wife is supporting us while I study and prep our property for sale since there is basically no IT in Hawaii 😂 Back to the mainland we go! I'm studying for my A+ first while also taking online courses specifically for it support skills. Taking a chance and will be heading across country next year to relocate to San Antonio for my new career and lower cost of living. Thanks for helping keep my inspiration burning!
Thanks man! I know I found a a 5th gear once my first daughter was born so I know you be successful in this endeavor!!
Hey guy your story sounds so similar to mine. In 30s, transitioning to IT from construction, kids. Could you share any helpful tips of your experience?
I didn’t realize as a guy trying to get in going to school i could possibly get a help desk job ; your helping out veterans trying to transition into the industry thank you from the bottom of my heart dude fucking thank you
Anytime 💪🏽💪🏽
I'm a wage slave in retail. I literally put my two weeks in with no plan. I hated it so much. I despise retail. Def wanna try this out. Getting into it. Starting with help desk. I'm a greenhorn in this type of profession.
You got this !
If you can do retail and have a eager to continuously learn, You will thrive in IT especially if you land with a good company and team.
I appreciate you sharing your journey🙏🏾 I’m currently in help desk in the military.
Make the most out of it
I have no college degree, but my friend is in IT for years and he pushed me to study Comptia A+ send me a lot of videos to study so I can get my certification this year. I’m not a tech savvy but I am learning a little bit. He sent me he’s old laptop 💻 but still useful I used he’s laptop now and I’m watching professor Messer Compatia A+ videos. Sometimes I get tired but I keep pushing myself to study 📚 I know I will benefit this in time. Thank you everyone for sharing your journey in IT this help me a lot. 😘😘😘
thats a true friend then, study you wont regret it i am two months in for A+ and im getting interviews and recruiters, the start of my IT career
I’m trying to get out of trucking and into I.T.. I got my security + and been applying to help desk jobs… wish me luck 💯
If you need some more it help then check out my course careers link
I'm in the same boat, I decided to go back to school to get out of trucking a few years ago. At first I applied to get into water management so I could work at a dam... until I looked up the salary and saw that those guys made $55k, less than I was making on longhaul tanker lol. Then I picked IT/cyber as another major because "hey, that looks cool"
Yea, I'm about to go that route too! How's it working for you? How'd you go about getting your security?
Thank you fam. Appreciate and Value your channel and everything you put out. Like you say some of us may be the first in our families to land roles like these. I felt that. and having someone like you that has walked the road before us really does mean alot. Thank you.
I appreciate you 💪🏽
I'm stuck at entry level IT job's for 5 years. I've wasted too much time. now I'm currently working on my CCNA to get out.
9/10 you aren’t selling yourself. If I was a betting man I would say your interview skills and resume need some work
Ccna really works in the job market
Use the job description as a study guide. Fantastic point.
Thank you for uploading this video. As a black man transitioning from the logistics field into IT work, it is really difficult to navigate this field for the very reasons you have mentioned. Thank you for reassuring me that I am doing the right thing by continuing to work towards this.
How is it going so far. I'm currently supply chain/logistics transitioning as well.,..
This is where my route to cybersecurity will begin. Coming out of teaching into IT work. Many people recommend a 6 month stint at a Help Desk job. Hopefully they like ex math and science teachers.
Thank you so much for sharing your journey. I also landed my first job in IT as Service Desk Analyst 2 months ago after internship in the same role.
Excited to grow from here.
That’s great news!!
Started making $19hr back in 2021 working as a cellphone repair tech… applied at 22 different IT jobs before getting a call back… finally got a call from a staffing agency offering $21 for service desk position (August 2022). They liked my interview and got hired. Was contractor for 6 months and then I was offered a full time position and pay increase to $24hr…. It def takes time but it’s a ladder. I’m currently working on Certs to see if I land a bigger role and more $$$. Good luck to you all!
Keep up the good work!!
@@TechTualChatter yes sir! Also from Dallas so it’s nice to relate. Thanks for the motivation!
@@cesarvillarreal905 Yw!
Great info I just say. As someone looking to get into IT it can all seem overwhelming and broad at times. I’ve been looking to get into the IT space for a while but just never know where to start. This might be it! Thanks again
Yeah this is extremely difficult when you don’t know where to start
2013: Target's paying $7.75... helpdesk is paying $20/hr
2023: Target's paying $15... helpdesk is still paying $20/hr
Crazy
You ain't telling no lies
Like + Subscribed! Struggling to find direction currently in an helpdesk internship and this helped me realize its all apart of the process and imma get what I put in... ty sir!
Got my associates in computer networking been working in I.T help desk for 7-8 months gonna start googles cyber security course to try and learn the security basics before I start collecting certs.
I’m not as smart as and educated as yourself but watching video helped I’m willing to learn and listen and comprehend what it takes.
Great video king! I was looking down on the help desk until I landed a help desk position at a trucking company, really changed my mind and made me want to get a help desk position in IT. Especially since I was in school for cybersecurity, keep dropping these 🙏🏽‼️
Thank you bro 💪🏽
im currently studying for A+ and loving studying for the IT field, i'm considering cybersecruity and pendesk later because I'd love a career that challenges me and lets me continue learning and growing. Not a big fan of hardware but I do appreciate the knowledge of it and accept it as helping me later down the line.
Also been applying and may have a IT help desk internship next year starting Jan and a seasonal position this month. It's all in the air till next week sadly.
I know the feeling just hang in there!!
I’m from Shreveport/Bossier and just got my offer letter for my first role as a technical service representative in the it field. I resonate with this and will be following!
Salute and congrats!
Thanks!
Thanks for the support ❤️
Thank you 🙏 this video rocks! I appreciate the actually useful information about your experience. Most videos just talk about the food they ate on the job lol. You seem down to earth and relatable. Your journey is believable and motivating.
“You’re going to have a breakthrough and it’s going to go up.”
“Don’t compare your journey to others”
“Have a strategy.”
“Use the job description as the study guide.”
🔥
Appreciate you!!
I worked at Target for 5 years. I learned my people skills from there. It's amazing to see how everyone's journey started and made them the best employees
No wonder we get along. Target is the reason I rarely go in to Walmart 😂
@@TechTualChatter same. I'm loyal to the bullseye 🎯
@@Sadie_Studies 😂😂 Sidenote look into their roles
@@TechTualChatter I was just about to say something about their tech roles!
They need us!!
Im 24 and I just applied for a IT help desk analyst for the department of the navy with SAIC. I dont have prior experience in IT and never went to college. But i was a heavy mobile equipment mechanic apprentice for 2 years for the shipyard making $20 when i left last year. Been struggling doing low paying jobs and was just over it. So i ended up applying for the shipyard again and landing a boiler maker job but i dont know if they are starting me back at my pay. Then i applied for the IT job last week and they just got back to me yesterday. Don’t know what route to go but i do want to get into Cybersecurity instead of working jobs that use my body.
Take the IT job and get some experience. WGU has a cybersecurity program that has about 13 certs, I'm currently enrolled and it's been good so far. IT is a big industry, cybersecurity is also a big industry within IT; but it does require experience over certs. But if you grind it out, you'll have all 3. I got out of the HVAC industry for the same reason, it doesn't make sense to put a toll on my body for $15 an hour when I could work from home lol
Great video! I’m in the similar situation. I have been in help desk for about 4 years. I’m in the process of learning to build websites.
Nice
Get that 💰
Learned a lot from working in the help desk at my university. Didn't get much access to Active Directory and passwords but I learned a lot for sure !
Man what did you there?
@@TechTualChatterTroubelshoot printer issues for over like 200+ students for a newly implemented printing system, Helped clients at the University with their backup and restore settings via Zoom or in-person, Configured a lab environment in a classroom(setup computers, printers, and set up local users.), Reimaged laptops for clients, setup software for clients, Manage the help desk and take out hard drives out of old devices for recycling and inventory.
@@darriusrubin5991 nice
Currently still in Helpdesk and understand the pain lol, I'm hell bent on leaving soon after getting my CCNA. I'm been offered Helpdesk jobs paying 5 or 10 dollars more than what I'm making now but no sir, can't do it no More
What role are you trying to get
I did help desk and it sucked. Never again
@@ltigre2031 was it because it was boring(like just changing user passwords all day)? Or was it because it was too stressful with all the tickets you had to handle?
i hear you my man help desk is 6 months to a year and then get out. i was inhouse help desk and that still sucked
@@jgsource552 well at the end of the day i never felt like i was accomplishing anything of worth. all day ginding out tickets and then at the end of the day it was like ok i helped some folks with bullshit like i cant format my spreadshreet properly . ok well neither can i , im not a software trainer. you ve been here 15 years and you dont know how to do it and now i have figure this out for you because you re too lazy to google it? meetings everyday day. lackadaisacal coworkers , i felt like my title wasnt respected. but the stress got me and the mundaneness of it got me too. plus i was remote and i cant stand working alone . im very social and like to conversate.
I love both of you and have been thinking about tou all day
Excellent insights! I really appreciate you being 100% transparent and sharing your journey and experiences. Currently, I'm in the beginning stages of breaking into the Cyber industry and sometimes it gets a little bit bit overwhelming and discouraging. However, episodes like this help calm the noise and keep me focused on leveling up and progressing forward. I'm definitely going to tap in a lot more. Thanks a million ✌️😁
Thanks man! Yeah it took me a while to break into cybersecurity so I’m down to help people get in any way I can
I got my first job with Apex last month as a Help Desk tier 2. I got a little lucky landed a contract for $25 hr it’s suppose to be temp to hire after 6 months. But they haven’t trained me much I’m learning and getting from my peers. I plan to take your route stay in this role one or two years if im blessed enough to be permanent. 🙏🏾
Leave after 6 months trust me on thst
@@TechTualChatter do have any videos I can watch on this advice?
@JaylonTV check out the playlist the video is attached too
Very relatable journey. Much success to you going forward! Dope video!!
Thank you
This was very informative 👏
I just signed up with CourseCareers a few days ago. I'm on a mission.
Let’s get it 💪🏽
Hey brother, thanks for sharing your story. I have recently got hired full time at my desktop support internship and I’m not gonna lie I feel like college didn’t really teach me anything useful for this role besides soft skills. And now I’m suffering the feeling of imposter syndrome. But now I have been studying for my A+ certification to help improve my technical skills.
Hey man you may find this episode enlightening.
th-cam.com/video/XXp7iiVa1g8/w-d-xo.html
Great content. I used to take advantage of all that overtime too until the business Mgr realized he was paying an intern too much. Got metered with the quickness. Lol
thats their fault lmao shouldve been paying you more
Thanks for this info minute 16:00 really hits home for me.
Glad I could help you out
This wasn’t a boring episode. This is exactly what we need to hear. Thank you, Brother.
Appreciate you my guy 💪🏽
My time line very similar. Only differences I went target plant then first it IT job. IT help desk is how I started. If I can’t work for myself I will always choose IT as my field. I would recommend others as well.
Great video man accurate AF just got out of walmart to work helpdesk. Appreciate it
Np bro 💪🏽
Thank you for this video.
Yo! We need to do another episode…specifically on what you said about navigating the corporate world.
It’s coming 😁😁
Damn man this hit home. Currently working at Target myself and I need a change of pace after only getting a 10¢ raise 😂. Looking into getting started with IT journey to get out of retail.
That’s crazy bro!! I got the perfect course for you
check out the IT course from Course careers use my link and code Techtual50 to get $50 off your course ⬇️
account.coursecareers.com/ref/50932/
Great content!
Similar story to you. One thing I forgot was I stayed too long in help desk. 6 years. I didn’t keep working on myself and that’s the beauty of this industry you’re never done. If you feel stuck get better there is always a level above you to strive for. Start my first NOC position tomorrow nervous but hungry to learn and plan to see where the next move is. Network engineering or cyber. No certs so looking now at 33 going to be 34 in a couple weeks looking to get those. Time flies don’t waste it.
You got this
We appreciate you brother Henri.
Thank you 🙏🏾
Thanks for sharing this. I'm currently in a support role
Learn what you can and move ⬆️
@@TechTualChatter Facts
On falling asleep thing... As someone who has it ... narcolepsy but could be apnia too...which i have both... get a sleep study if you haven't.
I know i spelled apnea wrong lol
I plan on it one day
Crazy this video poppped up in my home . I’m currently looking for a help desk position and am currently working at target inbound/ gm/ hardlines lol
Wowww
I miss target sometimes lol
I want to do health IT but would this be a good start I wonder? Seems like it could be beneficial in health it too
Yes it would. Healthcare always needsOT Workers
Cool thanks!!!
@@robinson2589 you’re welcome!
Great video bro
Thank you bro
Loving the channel man! ... If you find yourself becoming sleepy still.. I'm not sure if you workout, but working out helps boost your T- Levels and take natural Test boosters.. See if that works before ever going on anything like TRT ... Now... TRT is amazing, but idk how you feel about needles.
Yeah I try to workout to start my day cause it makes everything go better
@@TechTualChatter I just found you on LinkedIn .. I'll connect with you there. Even changing what you eat can assist in elevating how you feel . I have the people in my circle to assist before you ever have to look at TRT shots. If I don't know an answer.. I know people who definitely know.
I dont have any official experience with IT and no actual certs except a few of the Google IT Support certs. I dont know where to start and I eventually want to get into Cyber Security work but where should I start now? Would love suggestions and advice.
I have a video dedicated to this. Search it
Breaking into cybersecurity techtual
Thank You! I will check it out@@TechTualChatter
"Security Clearance".... that already told me everything about how to "boost" your salary....
How so
Thanks for sharing. I started helpdesk back in Fall of 2019 after I failed to break into programming because it wasn’t for me. I thought I wouldn’t have a good career, but I enjoyed the operations side of things so much. Fast forward to now I’m making almost 3 times what I started at.
Congrats!!
You started at Apex? I just got hired with them. You were referring to them when you talked about training and having good progression for the workers?
What is the timestamp
@@TechTualChatter6:08
@@i9INE oh I didn’t receive training from apex. I got training from csc
If only I could get a Help Desk Job, 1000s of applications, 50 interviews, 10 2nd round interviews, 0 offers. Honestly.... i give up
Interviewing skills and your it skills may need some work if that’s your current results. Have you tried course careers it program. Some of my past clients have used it and have gotten jobs with the skills they learned
@@TechTualChatter Never heard of them; at the end of the interviews, I ask about the process of what are the next steps; if they reply, "We are going to finish interviewing other candidates, and we will go from there," and always reply, "When can I expect to hear back from you?" two times I was told "not enough tech knowledge" given these are "Entry Level Help Desk" roles, feel like "Entry Level" is misleading given there is nothing before Entry Level. So guess I need to grab A+, Net+, and Security+ to get into Help Desk. I will see how it goes in 12 weeks while I work this Security Guard job.
@@NoOne-py5or check out the pinned comment. You can use my link to get course careers
Did a career switch and Just started a Help Desk role monday at age 39.... We're training for a month and everything is sooo foreign to me...Im determined to master this thoug...They've really been dialing in on the Networking aspect heavily....I wasnt really expecting that for some reason
TOC Analyst
You’ll get better with time
Hey. I am 39 and starting my first help desk job in a week. It's never too late to change a career. . Good luck in your new job!
Did you say Louisiana?? Wassuppp! I’m just starting my Path to IT. Taking some courses now and looking at help desk so thanks for this video.
You’re welcome!
@@TechTualChatter did you have to move out of Louisiana for a help desk job?
@@Meastin08 nope.
I made this playlist for everyone to see my journey
th-cam.com/play/PLx70gNuaEAlC1fO648V01uywlc3sQk64C.html
I’m 22 and I have a bachelors in Criminal Justice but I’ve been wanting to work in cyber security for 2 years. I’m scheduled for a second interview for help desk next week. If I get the job and get experience there plus certs would I have a good chance of breaking into the field? Considering I already have a degree even if its not in the field
There are other ways you can break in if this doesn’t go your way as edll
Hey i have the same background as you. what certs did you have to get to land that helpdesk job interview?
@@nchekube31 hey, I don’t have any certs yet, but I worked at a library in a school and we worked close to the IT Department. So in my resume I put that I had some experience troubleshooting. I also mentioned in the application that I was studying for the A+ cert.
I think I heard forty worth , are you in the Dallas area , base on some of research , Dallas , Austin are both big tech hubs , I’m going into it switching careers God willing
Yes I’m in the dfw area
@@TechTualChatter thanks bro , will be relocating next year God willing !
She looks so cute in her crib
I have a interview for help desk Wednesday. If I get it, it will increase my salary by 15k. If I can remember I'll keep it updated in the comments.
Good luck.
Go check out kev tech’s page for some more tips
Any updates?
@Vỹ La I got the job and start tomorrow actually.
Congratsss
@@BlueberryPlays_ so there is increment of your new salary ?
I went to school at a 7 month help desk program and then from there I been applying for help desk and desktop support, IT Support. And I even applied for computer technician or computer repair technician job role as well. And so far I had 2 interviews in computer technician job role but so far as me having a in person interview for help desk or any other IT job role I have not had so much luck and I been applying for more than 5 months and I never got hired.
Check out my guy kevtech TH-cam channel for help landing an helpdesk role
It’s the resume if your not getting call backs same was happening to me before I changed it just got my first help desk role Kevin’s training helped greatly
I’m studying for my A+. I’ll take a help desk job if that will help me get into tech.
I have an episode coming up on helpdesk with kevtech support
Ok great I will be tuned in.
@@Loveandlight267 this one will be audio only so make sure you following the podcast on one of the streaming services on Wednesday. thetechtualtalk.com
Yeah I follow your podcast as well. I listen when I’m at work and take notes.
@@Loveandlight267 great ❤️❤️❌
mr. YYeah- unreal job! :)
I don’t have my comptia a+ certs I’m just applying to some of these Help desk or it support jobs in hopes someone gives me a chance. I like technical stuff and helping fixing things I’m saving to get my compt but I just also hope maybe someone gives me a chance.
You should check out my guy KevTech’s TH-cam channel. Guaranteed his channel can help you get a role
@@TechTualChatterok will do thanks!
Excellent
Thank yoi
Very good insight, thank you for sharing. Working in help desk is beneficial in so many ways. What was your first role after help desk like?
I talk about it in this video right here
th-cam.com/video/ZEdremIIWBg/w-d-xo.html
I can relate to how some people don’t pull their own weight…shit got me heated and makes me want to leave lol
🤣🤣
New to IT where should I start to get to help desk, whats certificate should i obtain where should I put my studies plan any advice appreciated.
How To Get into Cybersecurity in 2023 with no EXPERIENCE
th-cam.com/users/liveInvAbhP4Nko?feature=share
I know this video is older but im just now finding it, i recently just finished a 11 month long technical school and have my certificate in network engineering through them and i still cant land an entry level helpdesk position, any pointers on what I should do or what should be included in my resume any advice is much appreciated
Check out my friend TH-cam channel kevtech it support
I have no IT experience at all and I was just hired at a company for a role called Customer Service Specialist… is that the same as Help Desk? I start on the 28th of this month.
No it’s not unless it’s a technical role
@@TechTualChatter yes the company is called Tek Experts they said they handle work for Microsoft.
A question please
I am in my last year in college
And I have already finished my study on the CCNA
Unfortunately I can't take the exam it is too expensive for me
Do you recommend to me to study for the a+ next ?
No I do not. What are you trying to do career wise?
@@TechTualChatter i was thinking , if i studied for the a+
My chances would be better to get a job
@@Ali-1A295 no I would suggest figuring out the job you want then learning the skills for the role
Thank you for sharing your story and journey.
You’re welcome!!
how long should someone stay at help desk? i’m about to start a helpdesk but its only paying 20 an hour
Long enough to get skills and dip
@@TechTualChatter 😂😂😂 so like a couple months like 3-4 or like 5-6? tryna get skills and hit that big boy money
@@heslocked pretty much
Good advice
Glad it was helpful!
Bro you from Shreveport? I was over in Minden working as a department manager at Walmart when I decided to get my CDL and be a trucker to make more $, and now I’m looking to transition to IT and settle in DFW. You in Shreveport/Bossier still or over in TX?
Yep from ratchet city!
Been in dfw for 6 years npw
@@TechTualChatter nice! I’m listening to your vids while bounce down the worst roads in the country between Monroe and Shreveport omw to Denton
@@SandyCheeks1896 praying for your truck cause those Louisiana streets trash 😂
@@TechTualChatter can barely steer the truck in Shreveport man 😂
@@SandyCheeks1896 😂😂
Hello brother! I hope you see this comment because i’m very curious to what how you start cyber security. I’m going to join the UCLA cyber security boot camp, they have a 95% hire rate after you graduate the 6 month boot camp how do you feel about that? Should I also go to college for computer science or cyber security? Please help man.
I got into IT after being laid off from a railroad job I had. I was a welder for 7 years and did law enforcement military before that.
I had absolutely no tech experience! I applied to as many jobs as I could until someone called me back.
Started that job only making 15 an hour. This is 2022
I now make 70k! … 2024!
You can get as many certificates as you want! You can get as many degrees as you want. But if you do not have a love for tech and know how to do the job you are applying for…
Don’t even bother! And that’s some truth for ya
Oooh man, starting off with Apex sounds rough. They're one of the worst companies I've ever talked with, they were so bad I didn't even bother inteviewing.
😂 really
Shoutout Fort Worth woot woot🎉🎉🎉
I see a lot of your videos are on cyber security. Does one have to transition to cyber security to make six figures?
Not necessarily there are other roles that pay well within that range as well
@@TechTualChatter I’ve been torn between project management and IT helpdesk cause I have a lot of healthcare experience and don’t want to start over
@@cliobhabie just do it in healthcare
See that’s why as much as I may move, I’ll never move outside of Texas. I’ve never had to deal with state income tax, and I never plan on dealing with that 😂😂😂
😂😂😂😂 man who are you telling
Did you take certifications first?
Only one that I really didn’t need
Your audio is always too low to me and I have on headphones.
It’s not always too low but some episodes are
🔥🔥🔥🔥
You could have a thyroid issue, it makes you tired. It’s called hypothyroidism
I’ll have to research that. I’ve been doing better though.