The Help Desk Reality Check: Why I Decided to Leave and Pursue New Opportunities
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- เผยแพร่เมื่อ 1 มิ.ย. 2024
- In this episode, I wanted to take some time to share my background and give you a glimpse into my professional journey. From starting out in the IT help desk in my hometown to making the leap to the DFW area, where my career truly took off, I have faced challenges, disappointments, and triumphs along the way.
I'll be sharing some eye-opening experiences I had during my time in the help desk, including being passed over for a role in cybersecurity due to internal politics and the realization that loyalty to oneself is essential in the corporate world.
But the story doesn't end there. I'll also be diving into my transition to the Network Operations Center (NOC) and the valuable lessons I learned during my time there. Plus, I'll discuss the importance of knowing when it's time to make a change and pursue new opportunities.
So sit back, relax, and join me on this enlightening episode as I discuss why I made the decision to leave the help desk and share insightful advice for those considering a career move in the IT industry.
But before we begin, don't forget to hit that like button if you're watching on TH-cam and subscribe to our podcast on Apple Podcasts, Spotify, or your preferred podcast platform. Your support helps us grow and bring you more exciting content. So without further ado, let's dive into "Why I QUIT the IT HELPDESK" on Techtual Chatter!
00:00 Intro
03:31 Hiring incident blocked due to clearance breach.
09:27 Moving to Dallas for more job opportunities.
12:36 Focus on yourself, work hard, ignore others. The NOC can be challenging and educational.
14:50 Alarm mistake leads to help desk confusion.
18:27 Owner's weekend visits disrupted my sleep. Job dissatisfaction leads to seeking better opportunities.
21:59 Leaving hometown or job: just do it.
24:22 Learn, wait, seize opportunities, enjoy life.
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appreciate the video and help, definitely checking your website out!!!
@@briand3 thank you 💪🏽💪🏽
Using help desk as a stepping stone. Currently at Costco now working the Tech section and help desk is the next step. End goal is IT Technician.
Yea bro did helpdesk 13 months at 19/hr, I got cool with networking team, they gave me basic networking tasks, access to networking apps/tools- I said oh ok lol leveraged that into my Network Admin Level 1 job for 31/hr, most important thing I learned on helpdesk- they WANT u to stay helpdesk, stuck in an entry level role not progressing & I’m sry u stayed there so long my guy, u got all this cybersecurity knowledge & once they see u going from “idol to rival” they HATE u, u are now a threat! I’m happy u figured it out tho- best of luck I know u killing it
This is very true
Moving from Louisiana to DFW changed our life in 2011. We graduated from La Tech and have not looked back.
I finally put my 2 weeks in after 18 months. I was burnt out of help desk. I had even applied to their SOC and was passed up as well due to political reasons as well. Ever since I left doors have been opening up for me for cyber security. I have an interview today for a SOC analyst role! I start my cyber program Monday for me to get my CySA and I’m about to get my security+ in the coming week!
Congratulations!!
@@TechTualChatter thank you. I’ll be booking with you soon!!
@@akosuakris looking forward to it!
Any update on the interview and what do you mean you was pass on due to political reasons?
I would assume office politics
9 times out if 10 Help Desk or Support roles is a stepping stone for advancing your career in I.T. The other 1% are people that likes enjoys that kind of work and stays where they are at. I.T is mostly self promotional driven as you are in charge of your own career. You don't sit around and wait on promotions because those rarely happen often. You skill up and do stuff outside your support role and dip to apply for a different role in the next tier level up.
yup
i couldnt have said it better myself
@@TechTualChatter I'm in Desktop Support right now but I also do Sysadmin stuff too in collaboration with a the server team as the only Red Hat guy that deals with all the RHEL Workstations. My role is a bit niche and very rare since RHEL mostly handle by the server guys not common in Desktop Support roles. I worked on some Unix Solaris machine's too. I'm already headed down the Sysadmin path since I'm already halfway between the two roles anyway as a Sr. Desktop Support Tech and Linux Admin. My goal is to get into Cloud Engineering later on since a lot people come from Sysadmin backgrounds in those roles. I can utilize my Linux background with AWS.
@@eman0828 stick to your plan and you’ll make it
I worked in a NOC type environment. It was very difficult to adjust to doing nothing and learning nothing. It was too many job filler requirements (get packages, deliver them to people) and still monitor. 12 hours sitting there with barely anything going on. On top of a toxic supervisor. It did drained me! No life outside of working. Now I’m in help desk and I feel like I may be here too long as well as in college for cybersecurity. So I definitely will not be doing this for longer than 2 years. The ones in the NOC are pretty much going to retire soon so it’s a good job for them. For me who was eager to learn and grow, it wasn’t good. Thanks for sharing your experience!
Yeah my Noc days were only busy if something went down or broke. Other than that it was Netflix and TH-cam all day 😂😂
I really appreciate the transparency here bro. Keeps me motivated. Thank you
That’s why I do it bro 💪🏽
I agree 100%! It goes back to taking risks. We all should strive to elevate and progress! Thank for sharing your story. You are always the GOAT with great information!
Thank you I’m just trying to help you all do better than me !
Looking forward to a video about working at a NOC / jobs that are good for full time work and full time school
Shirt answer is any job that lets do night shift or weekends shifts is ideal for school.
Mannnn your content has been very inspirational to me lately. Im definitely locked in 🥂
Thank you ❤️❤️
🔥🔥🔥 Awesome video def touched my spirit as I've been on the hunt for months now. Interview after interview. Currently work a help desk role with a sprinkle of security analyst. Been a challenge going from help desk straight to security role so I started looking into NOC positions. Acutally got a phone screen this morning so online trying soak up as much game possible. This was 🎯on preciate it bro 💪🏾
That’s dope bro! It’s going to work out for you
Thanks for sharing! Working in help desk is a great starting point but you don’t want to be there forever. And I agree you are loyal to the name on the back of the jersey first. Currently looking to transition from help desk into an admin role.
You have all the skills you need right now bro
Whew I was there for 7 years and knew when I’d hit the ceiling I was fortunate to have higher ups that vouched for my skills to move out of tie help desk
When not treated right in the helpdesk it becomes unbearable
Man!! I can relate to this situation. I went through the same
Tell me about it
Subscribed!
I just got into my first Tech position as a Technical Support Specialist two months ago. I am working toward getting into Cybersecurity. I am a new subscriber to your channel and enjoyed your content! Thank you!
You are most welcome!
I did the same thing. Moved out west for $17.00/hr and now I’m doing significantly better. I was a little concerned but sometimes the risk is worth the reward.
Yep gotta be long sighted with your career
Can you please make that video soon that balances going to school full time and having a tech job that is flexible or remote I would love to hear more about that
That’s on the to do list. Imo getting a masters while working is easier than getting a bachelors due to work load
Hey Chris I’m in a similar situation … school full time - but want to start my cyber security stuff now. How’s it going for you?
@@Andreyabish It's been going fine I'm just trying to soak up as much information because I'm still trying to figure out what I would like to have a career in. I should have my first computer science class next semester so by then I will be exposed to a variety of fields and I'm hoping from there I can narrow down what I would like to pursue. How long are you in into your degree?
I know the feeling. Been in the help desk realm for WAAAAAAAAAAAY too long and can say that the political thing is real, from first hand experience. It's the BS buddy system overall, no matter how much more qualified or knowledgeable you are or could be.
I finally woke up and recently got my Sec+ cert and am aiming to get out of that part of IT currently.
Thanks for the motivation and inspiration.
No doubt man. If you need help with breaking into cybersecurity check out my ebook in the pinned comment.
Ay Tech looking to beak into to tech. Just got my Sec + cert. Dont have any hands on experience but working on creating my own via homelab what some practical skills you would be to began with. Minus Networking (reaching out to folk), Soft skills? Btw i started with sec + being that i may be going in to service and ya know DoD requires it . Or should i back track get A+ and go help desk.
Best advice I have for you is to grab my ebook right now. It’s on sale for $5
Use code :techtualchatter
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@@TechTualChatter And that Sr. i will do. Keep doing what you do man you. Glad we have brothers out there like yourself leveling us up.
Appreciate it bro! I’ll have more technical content coming up soon as well
@@TechTualChatter Only 15 pages in you already answered my question lmao thanks man. Cant quite afford coaching (new dad alert) but i would like to consult with you or something just to have a quick convo hats off man.
Thanks bro. I have consultations on my site as well too
I worked for GDIT and the vibe was very weird. They talk so much about diversity but you only see it in low level help desk roles. There isn’t one black person in a leadership role. I already knew they weren’t going to allow me to escape help desk because they can’t keep people as it is. The supervisors would hate if they knew you were trying to do better. I thought it was just my team but I’ve heard the same from people on other teams.
I had a couple of black managers in the helpdesk but the head honcho was a white guy 🥲🤧
@@TechTualChatter oh yea they’ll let black people supervise …the help desk lol.
@@TM-ocean they’re were others doing good there too. I just didn’t get a chance to work with them.
This is so interesting and insightful. Thank you for this comment. It solidified something I had buried in my brain for quite some time.
@@chanelf.4934 glad we could help you out with that. Confirmation works on the craziest ways
I’m actually a mail man in NC I’m about to start a network technician program at my community college I will get my sec+ and net+ once the program is over they give us the exam voucher. I currently make 60k as a mail guy. But I sooooooo ready to do something thing different. I’m married and have two kids and I need this change I’ve always wanted to do cybersecurity. I really interested in the PCI DSS space as well. What would be a good suggestion after I recover those two certain?
gotcha I would say reach out to individuals on linkedin that do roles related to PCI-DSS. They will help you get a grasp of what to expect and things to learn for these roles.
Currently trapped on the help desk I want to get off of the help desk man idk what to do.
Check out my pinned comment to get my ebook. It should help you out. If not schedule a consultation with me
I feel you man. Be in it 3 years and just offered a ServiceDesk Manager job but, my skill set lines up with System Admin.
@@laramecodes3520 take the manager role then get the sys admin later
I love the videos and content, but the audio is low.
yeah i need to start editing without headphones because headphones deceive me lol I know what to do on the next video as well
I dont know what happened when I uploaded it youtube because the audio on here is much more clearer: www.buzzsprout.com/1991826/11148406
The link to your website isn't working
I fixed it. Thanks for catching that for me
❤
What certs did you have?
Just sec+
I am working towards my ccna 200-301 certs right now. lol tough shit@@TechTualChatter
This is why you have to be good at your job but not too good lol. Because if you're the only one not slacking they won't want you to move. You can't carry all the weight and then expect them to be okay letting you go forward.
That’s why you leave 😂😂😂 I learned early haha
Internal moves are bad! Learn that if you move from a position you are really good at! Guess what! They aint going to move you! They will actually keep you there cause its hard to find that replacement and train. Why it is important to alway move externally. One the pay is 50% higher and second you get what you want!
That part!!