i can never understand people who turn up right before a plane is set to leave. growing up, we ALWAYS got to the airport a couple hours before just incase anything happened. Never missed a flight, never had to rush, never been late etc. Bad planning is literally all this is down to, and these people can never accept responsibility lmao
Do customers argue like this on top tier airlines or is it just EasyJet? 1. Arrive late 2. Miss the flight 3. Argue it’s not yet taken off, surely I can just run on like it was a bus. 4. Swear, point finger 5. Insist that dispatch, supervisor and desk staff check at least four times each. 6. Don’t even say thanks when offered free flight leaving later.
Business men were the worst when I did this job. They all acted as though they were priority and deserved the rules to be pushed aside for them. They were massive bullies most of the time who would shout and threaten our jobs if we didn’t do as they told us. Thing is it wasn’t even down to us!
He goes on and on about having a "contract to sign" that's his problem, if it was so important he would have made the time to get to the airport on time.
I'm sure you've been in a situation where you've been working for 10 months on a contract with huge pressure from your CEO to get the contract signed with a Swiss company that will change your whole career for life, that will give your company the ability to employ more people, that will make you achieve yours and your company's goals. Oh, hold on, you haven't been in a situation where you come back from Liverpool because nothing in England ever works, and that because you haven't got the contact signed, your boss, under pressure, got you sacked, you then weren't able to pay off the mortgage, your wife left you and you ended up homeless. Extreme? Well, it happens everyday. Sometimes major events in your life are created by stupid silly little decisions made by anally retentive 'these are the rules' brain dead people who often don't understand that there are no such things as rules. That's why the Swiss bloke was trying to get through to a proper decision maker.
@@tiggersdad6878 having lived in London for decades I can honestly say that you never know if you're gonna be on time for anything. The whole transport system is a mess. You could be 2 hours ahead about 2 stops from Gatwick Airport and still be late cause some technical problems wasted 90mns of your journey.
I would get there a couple of days early if possible so I could sample some of the sights of the destination as well as attend the meeting,if the important meeting is on the Monday the why not fly out on Saturday morning
if i work there & they say that to me i tell them no that ur fault not my want to be rude then i can put a block on u that u cant fly no where cuz i can call my boss to make it happen if not turn it down
Who SHOULD he complain to ? She's the only public interface he can access - he's entitled to object and she failed to give a proper explanation - he totally could have made the flight - the doors were likely still open and boarding. "I'll make a call which will make no difference...will that make you happy?". she failed to have a 'can do' attitude - just computer says no.
@@jacklewis100 Airport operations and procedures are complicated. They have to shut the check-in and gate at the designated time. Even after shutting off the gate, the plane is still going through checks and checks. Not to mention if there's any delay, other flights (both inbound & outbound) could be delayed too. Each flight is properly slotted, if 1 is delayed it affects the overall traffic flow. The woman said "I'll make a call which makes no difference, will that make u happy?" is literally making him understand that there's nothing she can do, nothing, anymore to get him on that flight. Truth hurts sometimes.
@@jacklewis100He's not entitled to object, he arrived late for a flight, tough! It's his own fault! Planes are not buses, or taxis just waiting there for you, there are procedures in place that have to be met in order for an airport to ruin smoothly. Ridiculous that you'd defend him in this. She doesn't have to have a "can do" attitude when he didn't have a "arrive on time" attitude.
Excacttly im not even a business man but there's no way I would fly budget airlines if I can't afford to fly 1st class I just don't fly id rather take the bus even if it means staying over in a budget hotel...
I turn up hours before, sit where I can see boarding info...then as soon as gate info shows I head there ready to board typically 2hours before flight ...then sit with my thermos of coffee and read a book...lol
The idea that someone would try to make a break through airport security is insane. If you tried doing that now, you'd probably at least get arrested and possibly tasered
Gotta love how people show up late for check in then blame the airline. They can't get it through their thick heads than an airline can't delay 100+ passengers because one moron didn't give themselves enough time to get to the airport that would account for things like traffic & weather.
I used to see that all the time in customer service, people would say "I want to see the manager" only to be told "I AM the manager" which usually shut them up.
Loving when she makes the second phone call, all you need is that different tone of voice. Her mouth said "I've got 2 passengers who want to get on for Geneva" but her voice said "yep, it's these muppets again!"
The rules with businessmen (in effect he comes across as a salesman not a businessman), is that as part of his job he will have been trained to think (and rightly), that rules are decided and put in place by decision makers and that those rules can also be changed by those same decision makers. So he's right trying to find out who calls the shots here, not this idiotic and robotic 'these are the rules' woman. I've had similar issues, and I usually sort them out talking to the right person. I'm sure if he'd managed to talk to that Stavios guy they would have let him in.
Ben Stevens I mean it’s not just a question of rules in airlines. The second that check in closes, the system generates a the amount of passengers and calculates a load sheet for the aircraft, which needs to be countersigned by the captain. If more passengers are checked in afterwards, they have to start the calculations afresh. There just isn’t time, especially 12 minutes before it leaves.
@minzygreen1167 My comment was a response to you laughing at the millions of business travellers who use EasyJet. You have now switched arguments, stating this particular business traveller should not be "shouting about it", whilst literally ending your sentence with two exclamation marks "!!", which indicate shouting. The irony.
@ExtrovertedFullback ?? just an exclamation mark...does nt indicate shouting..or is that the law of grammer according to u tube? and my dad used to have a saying."you get what you pay for" . if u pay 20 pounds for a flight chances are that's all its worth!!!!!!(not shouting) 😉
@minzygreen1167 1. Exclamation marks are covered by the rules of the English language... They are literally called "exclamation marks"... 2. The passenger in the video missed his flight because he was late checking in... I have flown with multiple airlines in different classes, and no commercial airline allows passengers to miss the check-in time, (no matter if the ticket was £20 or £2,000).
Once the captain closes out the flight, he has to calculate a final weight and balance of the aircraft, request both a departure time for airport taxi and takeoff, but also an air traffic control route to his destination. These are usually scheduled for each flight based on an agreed to push-back time for each flight. If the captain puts additional passengers on after he has closed out the flight, he has to calculate a new aircraft weight and balance, request a new taxi and departure slot, and a new air traffic control route to the destination. That could easily delay the flight for hours and cost the airline hundreds of thousands of dollars with other flights when the same aircraft is late for other flights it was scheduled to operate.
At airports customers are not always right.. Planes are on a schedules and if you aren't there to check in on time, that's your fault. Bullying doesn't help.
In all these airport shows I've only seen one group of passengers that were late that I felt sorry for. They'd flown from Aberdeen or somewhere to Luton, and that flight was 2 hours late. So when they got to Luton they were late for their second flight. Both flights were Easy Jet, so they had a genuine reason for being late. Even then, if you're late you're late, but I did feel sorry for them.
Business people are always entitled and never think rules apply to them. If more of them got put in their place they would follow the rules. Bravo job for that airline representative
In every customer facing role I have worked in, there's always been #$&%$ like this man, but it's part of the job. What angered and offended me was when the management gave them what they demanded, however unreasonable. One customer even wrote to me afterwards saying, 'told you I'd get my own way eventually '. Now I work nights as a watchman.
@@randolphclarke4674 because when you're in the business environment you know that rules can be changed and negotiated. It's not that he's thick, the issue here is that he has no power.
I'm ashamed for him cause i'm from Switzerland too but from the german part. He's from the french part of Switzerland and that's why he has such a strong accent.
Wouldn't have mattered if she said, "Fine, way you go". He wouldn't get on without a boarding pass, and with 10 minutes to go, the doors would most likely have been closed. And no way would the captain let him on.
Always amazes me how these businessmen allow these clips to be shown. Not exactly a great advertisment for them or their company. Sarah handled it like a boss, you tell him girl.
Possibly the production company gets round it by placing notices up at the entrance to the terminals warning that they are filming and that you consent to filming by entering the premises.
Yes, I took a cheap flight once and it got me there, which was great, but one guy was whinging the whole way, and I just thought "If you want 5 star service, you need to pay for it."
Give yourself more time than you THINK you will need. Like an extra hour at least. I don't trust Google maps when it says it will 'take me 34min to reach there'. I add in an extra 30 mins to give safe space.
There´s a cut off point for a very good BUSINESS reason, mr ´business man´, planes only make money when flying. If a flight misses its slot, it will loose a lot of money. If planes accept late comers dropping in at their leasure, chaos will ensue. Besides, the passengers who wére on time, will be very displeased as well. When you´re late, you´re LATE.
I know this is quite old but nowadays you can check in online before you arrive at airport and you could cut the time closer than you could before but it’s still risky of course If security was quiet and his gate wasn’t far he might of been able to make now
Yes, he made it hard on himself, but with 12 minutes to go, boarding would probably have been closed. The other thing that got me is that he decided to go straight to boarding but he wouldn't have a boarding pass, so there's no way he would have got on the plane.
I know when I went to Corfu in May 2001, my flight was due to leave at 00:05am on the 8th May. Me, my sister and my friend got to the airport just before 10pm.
I would turn up 6 hours before hand if it was that important business meeting. If the contract was so vital then why didn't he show up extra 12 hours and camp at the boarding gate just to be sure he can board
@ it’s obvious that you missed my point. The point was that if your travel was very important then it equally important to be early just in case something happens and you need to deal with it.
No big deal hopefully if it’s a frequent route just take the next flight ✈️ out. Good rule of thumb is be at the airport 90 minutes before departure minimum, even more if you have a lot of checked bags. There’s no way to know how long check in and security lines are.
And the fact that he wanted the airline staff to call the people he needed to sign the contract with and say it was her fault. If I was the other business, I wouldn't be impressed with him and probably wouldn't bother signing the contract with him. If it's that important, he should have left the day before.
I'm so frightened of reaching the airport late that I always start 2 hours early, just in case there's traffic congestion or I get lost on the way to the gate. When you're early, you have the luxury of strolling around, using the bathroom to take a shower, and enjoying a relaxed cup of coffee while waiting for the boarding call.
Never have business dealings with a person who can't keep timing. He think he's entitled to his profession. What do these people think? Is it a taxi service for them to come in any time they want. Airlines have minimum 2 hours, check in time, if you think your business is very important, you would have left early.
They renamed the terminal after John Lennon because as soon as the Beatles made enough money he left the City behind despite being held like some kind of deity there.
![ปฏิเสธไม่ไหว (Crush on you) - LIPTA feat. No One Else [Official MV]](http://i.ytimg.com/vi/NBw1jF342vw/mqdefault.jpg)
My favorite saying.."Lack of planning on your part does not make an emergency on my part."
i can never understand people who turn up right before a plane is set to leave. growing up, we ALWAYS got to the airport a couple hours before just incase anything happened. Never missed a flight, never had to rush, never been late etc. Bad planning is literally all this is down to, and these people can never accept responsibility lmao
Who shows up 20 minutes prior to take off and then are surprised they can’t board...
Him and Sharon
@@jtlovescodelyoko And maybe a karen
.
A self entitled person
Do customers argue like this on top tier airlines or is it just EasyJet?
1. Arrive late
2. Miss the flight
3. Argue it’s not yet taken off, surely I can just run on like it was a bus.
4. Swear, point finger
5. Insist that dispatch, supervisor and desk staff check at least four times each.
6. Don’t even say thanks when offered free flight leaving later.
Anyone who wants life to be as it should.
Business men were the worst when I did this job. They all acted as though they were priority and deserved the rules to be pushed aside for them. They were massive bullies most of the time who would shout and threaten our jobs if we didn’t do as they told us. Thing is it wasn’t even down to us!
Meli Combs well done for doing such a job
He goes on and on about having a "contract to sign" that's his problem, if it was so important he would have made the time to get to the airport on time.
Yes I agree pencil pushers are the worst. They think the rules do not apply to them
I'm sure you've been in a situation where you've been working for 10 months on a contract with huge pressure from your CEO to get the contract signed with a Swiss company that will change your whole career for life, that will give your company the ability to employ more people, that will make you achieve yours and your company's goals. Oh, hold on, you haven't been in a situation where you come back from Liverpool because nothing in England ever works, and that because you haven't got the contact signed, your boss, under pressure, got you sacked, you then weren't able to pay off the mortgage, your wife left you and you ended up homeless. Extreme? Well, it happens everyday. Sometimes major events in your life are created by stupid silly little decisions made by anally retentive 'these are the rules' brain dead people who often don't understand that there are no such things as rules. That's why the Swiss bloke was trying to get through to a proper decision maker.
@@standafan4141
Oh, shut up. If the contract was so important, then he should have been early, let alone on-time!
If the contract was so vital then why didn't he show up extra early to be absolutely sure he would be on time for the flight?
Yup I always get to the airport 3 or 4 hours ahead
because he's a self entitled tit!
He explained. He was in the queue but there were people there for another flight as well as those easyJet dicks didn't prioritise.
That's the bottom line isn't it? Plan for contingencies. An show up on time.
@@tiggersdad6878 having lived in London for decades I can honestly say that you never know if you're gonna be on time for anything. The whole transport system is a mess. You could be 2 hours ahead about 2 stops from Gatwick Airport and still be late cause some technical problems wasted 90mns of your journey.
She handled it like an absolute legend!!!!
I agree, she was superb
"I am Sarah, why would I give you someone else's name" 😂
not really. she entertained his nonsense for way way way too long. security should have been call immediately.
Agree
UrsulaRulez shes a scouse
If the contract that he had to sign was so crucial, I would have been there a day early!
Yes Of course.
He is obviously a bad businessman.
Arrive early, get settled, good night's sleep, get to meeting not looking like he'd hitch-hiked.
I would get there a couple of days early if possible so I could sample some of the sights of the destination as well as attend the meeting,if the important meeting is on the Monday the why not fly out on Saturday morning
I love when someone says 'it's your problem, not mine' when it is literally their problem.
if i work there & they say that to me i tell them no that ur fault not my want to be rude then i can put a block on u that u cant fly no where cuz i can call my boss to make it happen if not turn it down
Pisses me off when customers blame the clerks for something they didn’t do. Just disgusting and pathetic.
Who SHOULD he complain to ? She's the only public interface he can access - he's entitled to object and she failed to give a proper explanation - he totally could have made the flight - the doors were likely still open and boarding. "I'll make a call which will make no difference...will that make you happy?". she failed to have a 'can do' attitude - just computer says no.
@@jacklewis100 He was late and arrived after check in closed. What part do you not understand?
@@jacklewis100perhaps if he was a minute late, fair enough. But he was 20 minutes late for check in. It’s not like catching a bus you know.
@@jacklewis100 Airport operations and procedures are complicated. They have to shut the check-in and gate at the designated time. Even after shutting off the gate, the plane is still going through checks and checks. Not to mention if there's any delay, other flights (both inbound & outbound) could be delayed too. Each flight is properly slotted, if 1 is delayed it affects the overall traffic flow. The woman said "I'll make a call which makes no difference, will that make u happy?" is literally making him understand that there's nothing she can do, nothing, anymore to get him on that flight. Truth hurts sometimes.
@@jacklewis100He's not entitled to object, he arrived late for a flight, tough! It's his own fault!
Planes are not buses, or taxis just waiting there for you, there are procedures in place that have to be met in order for an airport to ruin smoothly.
Ridiculous that you'd defend him in this. She doesn't have to have a "can do" attitude when he didn't have a "arrive on time" attitude.
“I’ll make the call and it won’t make any difference” yeah, you enjoy that, Sarah!! Love it! 😂😂
I loved that when he figured out that Sarah was the person in front of him, everyone went quiet
If he is such an important businessman, why is he flying a budget airline?
He's a pathetic wannabe
Excacttly im not even a business man but there's no way I would fly budget airlines if I can't afford to fly 1st class I just don't fly id rather take the bus even if it means staying over in a budget hotel...
He’s a cheapskate probably
Budget airline or not, hes not on time
@@Private-gy8nkBuses and trains aren’t an option over oceans. Or so I’ve heard.
Sarah handled that so well. Well done Sarah!
I swear I’ve seen you commenting on big brother videos
Am I the only person who turns up like 3 hours before my flight🤣🤣 imagine turning up 20 mins before your flight, entitled bastard
Nope I am at the airport the day b4 and hours early
I missed flight once as misread the time. Totally my fault. Never missed one since. I get there 2-3 hours before. With kids, three hours.
I tend to push for 4 because I'm awful at timekeeping, so if I plan for 4 I'll get there for 3 y'know
I turn up hours before, sit where I can see boarding info...then as soon as gate info shows I head there ready to board typically 2hours before flight ...then sit with my thermos of coffee and read a book...lol
No. I take a cab, I bring a book, I sit down and shut up and wait for my flight.
2:28-2:31 That wry smile she has while she's on the phone is the true essence of "I told you so."
When he said “check in” I thought he said “chicken” lol
Me too...
I was thinking what does chicken have to do with anything lol
Sounds like my mom preparing chicken for thanksgiving
I speak perfect French and English and yes he did say chicken ha ha
same
@@standafan4141 I have spoken French for 25 years. S'enregistrer is to check in.
Once the chicken is closed, then its ur problem not mine
🤣😆😆
No more chicken for you
Damn this guy cant even say check in properly
😂😂😂😂
Bawk bawk
‘I am Sarah!’ 🤣
The simple solution: Turn. Up. Early. Most check-ins open 2 hours before and some , 3. I’d rather be too early than too late.
The idea that someone would try to make a break through airport security is insane. If you tried doing that now, you'd probably at least get arrested and possibly tasered
At least in the US.
Maybe if they gave the ticket agent the taxer the security line would be shorter and this would be a much better show. Everyone would win!
@@tedmulthauf7434 I'm sorry, but I'm not sure I understand the point you're making, and I'm afraid I don't know what a taxer is.
@@manuelvalencia9407 even in the UK you'd get arrested these days for trying to barge past security
In the UK, he'd have not got through to security without a valid ticket. And if he did try to get in without one, he would have been arrested.
Gotta love how people show up late for check in then blame the airline.
They can't get it through their thick heads than an airline can't delay 100+ passengers because one moron didn't give themselves enough time to get to the airport that would account for things like traffic & weather.
If the business deal were that important to him, he would have showed up on time like everyone else.
I'm Sarah.....lol well done girl !
I used to see that all the time in customer service, people would say "I want to see the manager" only to be told "I AM the manager" which usually shut them up.
Sarah is cool. Hers is not an occupation that I personally would be well-suited to.
Same. Respect to people like her that can take sh*t like this probably on a daily or near daily basis.
@@dallasyap3064 she has a few drinks
I LOVE how self-important all of these "businessmen" are. Noooo, your rules do not apply to ME!!!!
Flashing his Swiss passport as if it will impress the staff. Maybe he should get a Swiss watch to stop him being late 😛
Loving when she makes the second phone call, all you need is that different tone of voice. Her mouth said "I've got 2 passengers who want to get on for Geneva" but her voice said "yep, it's these muppets again!"
0:24 "once the chicken, once the chicken is closed"
😂
But he’s a businessman??!! He has entirely different rules.
The rules with businessmen (in effect he comes across as a salesman not a businessman), is that as part of his job he will have been trained to think (and rightly), that rules are decided and put in place by decision makers and that those rules can also be changed by those same decision makers. So he's right trying to find out who calls the shots here, not this idiotic and robotic 'these are the rules' woman. I've had similar issues, and I usually sort them out talking to the right person. I'm sure if he'd managed to talk to that Stavios guy they would have let him in.
Ben Stevens I mean it’s not just a question of rules in airlines. The second that check in closes, the system generates a the amount of passengers and calculates a load sheet for the aircraft, which needs to be countersigned by the captain. If more passengers are checked in afterwards, they have to start the calculations afresh. There just isn’t time, especially 12 minutes before it leaves.
@@standafan4141 Yet these same businessmen expect those under them to follow the rules they set. Checkmate.
@@panjandrum.conundrum wow, check the brains on James
If he is such a n important business man, why is he flying a discount sirline? This man is a fraud.
a business man signing a major contract flying Easyjet 🤣🤣🤣
@minzygreen1167 My former director flew anything from EasyJet to private jet... Not all business travellers are the CEO of a blue chip company.
@ExtrovertedFullback then he should nt be shouting about it so!!
@minzygreen1167 My comment was a response to you laughing at the millions of business travellers who use EasyJet.
You have now switched arguments, stating this particular business traveller should not be "shouting about it", whilst literally ending your sentence with two exclamation marks "!!", which indicate shouting.
The irony.
@ExtrovertedFullback ?? just an exclamation mark...does nt indicate shouting..or is that the law of grammer according to u tube? and my dad used to have a saying."you get what you pay for" . if u pay 20 pounds for a flight chances are that's all its worth!!!!!!(not shouting) 😉
@minzygreen1167
1. Exclamation marks are covered by the rules of the English language... They are literally called "exclamation marks"...
2. The passenger in the video missed his flight because he was late checking in... I have flown with multiple airlines in different classes, and no commercial airline allows passengers to miss the check-in time, (no matter if the ticket was £20 or £2,000).
Once the captain closes out the flight, he has to calculate a final weight and balance of the aircraft, request both a departure time for airport taxi and takeoff, but also an air traffic control route to his destination. These are usually scheduled for each flight based on an agreed to push-back time for each flight. If the captain puts additional passengers on after he has closed out the flight, he has to calculate a new aircraft weight and balance, request a new taxi and departure slot, and a new air traffic control route to the destination. That could easily delay the flight for hours and cost the airline hundreds of thousands of dollars with other flights when the same aircraft is late for other flights it was scheduled to operate.
Thanks for that added context, I think most people - including myself - aren't aware of the particulars involved here.
Well done Sarah ! Thumbs up from us at Stansted .
At airports customers are not always right.. Planes are on a schedules and if you aren't there to check in on time, that's your fault. Bullying doesn't help.
I don't fly unless I have to. The first and last time I had to fly was in early March 2003, Dallas to Austin, then back, using Southwest.
This doesn't apply anywhere.
In all these airport shows I've only seen one group of passengers that were late that I felt sorry for. They'd flown from Aberdeen or somewhere to Luton, and that flight was 2 hours late. So when they got to Luton they were late for their second flight. Both flights were Easy Jet, so they had a genuine reason for being late. Even then, if you're late you're late, but I did feel sorry for them.
Any flight requires you to be 2 hours before the flight to allow time to check in and clear security.
So important that he gets there late on a budget airline! Priceless
Business people are always entitled and never think rules apply to them.
If more of them got put in their place they would follow the rules. Bravo job for that airline representative
Once the Chicken is closed - you're out of Cluck!
In every customer facing role I have worked in, there's always been #$&%$ like this man, but it's part of the job. What angered and offended me was when the management gave them what they demanded, however unreasonable. One customer even wrote to me afterwards saying, 'told you I'd get my own way eventually '. Now I work nights as a watchman.
Irresponsibility has consequences
How can someone be so thick headed?
artisticmuse they’re businessmen that’s all
@@randolphclarke4674 because when you're in the business environment you know that rules can be changed and negotiated. It's not that he's thick, the issue here is that he has no power.
sarah handled this like a BOSS
Working on a supermarket checkout proved to me that the customer isn’t always right and it takes the patience of a saint to deal with them
I'm ashamed for him cause i'm from Switzerland too but from the german part. He's from the french part of Switzerland and that's why he has such a strong accent.
stern13 from the German part eh, is it beautiful there by the alps?
It probably also accounts for his shitty, conceited attitude
Surely this guy has flown before, he should be aware of check in deadlines by now!. why was he late?
Sarah and the rest of the women here have the most adorable accents.
I’m glad she stood her ground
Wouldn't have mattered if she said, "Fine, way you go". He wouldn't get on without a boarding pass, and with 10 minutes to go, the doors would most likely have been closed. And no way would the captain let him on.
lauren she had a few beers when she got home and moand to her husband
lauren she said ''these bleeding foreigners'' her husband said ''i d have smashed the wrongens head in love ''
He also forgets that the Pilot has absolute authority over who is allowed on the plane.
Always amazes me how these businessmen allow these clips to be shown. Not exactly a great advertisment for them or their company. Sarah handled it like a boss, you tell him girl.
Possibly the production company gets round it by placing notices up at the entrance to the terminals warning that they are filming and that you consent to filming by entering the premises.
Surely if you had such an important job you needed to do, I’m sure you’d make sure you would make sure you’d be on time
So he has an important contract to sign, yet he can't make it on time to check in!
It never fails to amaze me how people who use budget airlines want special treatment when they turn up late.
You paid 29.99 mate, what did u expect?
Yes, I took a cheap flight once and it got me there, which was great, but one guy was whinging the whole way, and I just thought "If you want 5 star service, you need to pay for it."
Nice job Sara!
Always fancied Sarah. Lovely.
Man, have you ever seen a good looking woman in your life?
Same she’s so hot
Same, she’s adorable!
@@standafan4141 hes not
Give yourself more time than you THINK you will need. Like an extra hour at least. I don't trust Google maps when it says it will 'take me 34min to reach there'. I add in an extra 30 mins to give safe space.
We are with you Sarah!!!!!!!!!
There´s a cut off point for a very good BUSINESS reason, mr ´business man´, planes only make money when flying. If a flight misses its slot, it will loose a lot of money. If planes accept late comers dropping in at their leasure, chaos will ensue. Besides, the passengers who wére on time, will be very displeased as well. When you´re late, you´re LATE.
Staff should be at least eye level with the customers. Then they wouldn’t feel so dominant.
Good point!
this just in in order to talk to an agent if you’re bigger then then you’re legs get cut off.
Adults should control themselves regardless of positioning.
This was before you were able to check in and print your boarding pass remotely. So does this sort of confrontation now happen at the gate?
This is the kind of thing you deal with everyday with the public. They all thinkk you are there to be their servants. Doesn't go.
I think Sarah is hot, the fact that she took no shit professionalism and beauty 😍
nashywil your possibly from the United states or Canada or Australia and love her accent
What a knob..I hope his business went uner there must be justice!!
They need to bring this programme back or do a 'where are they now' episode
I love all these people that have arguments about getting and everyone else’s fault. It’s really simple, get there early.
Good job Sarah 👍
I know this is quite old but nowadays you can check in online before you arrive at airport and you could cut the time closer than you could before but it’s still risky of course
If security was quiet and his gate wasn’t far he might of been able to make now
Yes, he made it hard on himself, but with 12 minutes to go, boarding would probably have been closed. The other thing that got me is that he decided to go straight to boarding but he wouldn't have a boarding pass, so there's no way he would have got on the plane.
I know when I went to Corfu in May 2001, my flight was due to leave at 00:05am on the 8th May. Me, my sister and my friend got to the airport just before 10pm.
I was 28 days early for my flight. I'd booked the wrong month! They let me board though!
Controversially, I'm with Swiss Business Guy as I too can't understand why easyJet would close the chicken either? 🐔
ethzero i know what you mean
I would turn up 6 hours before hand if it was that important business meeting. If the contract was so vital then why didn't he show up extra 12 hours and camp at the boarding gate just to be sure he can board
Billy_The-Goat do not be silly
@ it’s obvious that you missed my point. The point was that if your travel was very important then it equally important to be early just in case something happens and you need to deal with it.
No big deal hopefully if it’s a frequent route just take the next flight ✈️ out. Good rule of thumb is be at the airport 90 minutes before departure minimum, even more if you have a lot of checked bags. There’s no way to know how long check in and security lines are.
I couldnt do this job
You have to stand your ground with passengers and you will get threatend alot
well done sarah
Maybe next time he should book a private jet. They'll depart on his schedule, most of the time
Such an important businessman that he's using Easyjet!
I business travel and am always at the check in at least an hour ahead of departure.
Well done Miss, but you should have stuck with "I am not making the call"
I thought swiss people had a reputation for being punctual.
horseandcart theres swiss and theirs swiss
Pretty red Swiss passport.
Still doesn't give him a late pass.
I love Sarah!
Once the Chicken has closed as supposed to check in
"I am not speaking to you any more". That works for most situations. Then say no more. He can stand there, and she can finish her paperwork.
Doesn’t say a lot for his management skills if he can’t turn up on time 🙄
And the fact that he wanted the airline staff to call the people he needed to sign the contract with and say it was her fault. If I was the other business, I wouldn't be impressed with him and probably wouldn't bother signing the contract with him. If it's that important, he should have left the day before.
You have to get there early at least with checked bags because they need time to load it
Fab, important business deal, turns up late and flies with a cheap airline
Am SOOOO happy Sarah stood her ground and upheld policy!
How difficult is it to get to the airport early? ✈🛩
appearently for some people it's very difficult lol
Some people obviously think they're so important, the airline will hold up the flight for them.
I'm so frightened of reaching the airport late that I always start 2 hours early, just in case there's traffic congestion or I get lost on the way to the gate. When you're early, you have the luxury of strolling around, using the bathroom to take a shower, and enjoying a relaxed cup of coffee while waiting for the boarding call.
No excuse. The airport does not revolve around one narcissist's poor planning
When I have a business meeting, I turn up ridiculously early.
Bring this show back
“Businessman” 😂😂
Never have business dealings with a person who can't keep timing. He think he's entitled to his profession. What do these people think? Is it a taxi service for them to come in any time they want. Airlines have minimum 2 hours, check in time, if you think your business is very important, you would have left early.
Get to the airport early. Simple!
They renamed the terminal after John Lennon because as soon as the Beatles made enough money he left the City behind despite being held like some kind of deity there.
Oh no the chicken has closed😆😆😆
God bless you !❤
What happened to Swiss accuracy
This is why some people need to learn anger management
You were too late, sir. Which one of those big words exceeds your capacity to grasp..?
It’s the small word he seems to not understand, the word being “No”
And I thought I had to deal with a lot of assholes at work, but DAMN!
Yaaasss Sarah! 🙌💪