Southwest Airlines Agent getting berated, but keeping cool.
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- เผยแพร่เมื่อ 1 ต.ค. 2024
- I literally watched a SWA employee get berated by this woman for almost a half an hour, slowing down the line for everybody behind her. The SWA employee clearly was limited in what she could do: she couldn’t manifest another plane out of thin air and she certainly didn’t have the authority to hand the woman hundreds of dollars on the spot. Despite taking a verbal beating, the SWA employee (Theresa), stayed calm and did what she could. You can see the frustration in the people behind them.
This was even with the woman’s partner yelling over her how SWA just cost him his job (if you get fired for missing a day because your airplane broke, your job performance wasn’t great to begin with) and how he was going to get his lawyers on SWA (he even went off to the side and called his “lawyers” and was saying things like “Yeah, get them on it, shut Southwest Airlines down.” Good luck with that one, killer). Not to be classicist, since everybody deserves their day in court, but people with lawyers on call generally have a certain dress and grooming style that does not include saggy pants (as much as I love saggy pants myself, but then again, I don’t have lawyers on call). It’s cool to involve attorneys if you think you’ve been wronged. But bullshitting to grandstand in order to get your way by surreptitiously harassing an employee who is already doing everything in her power to help you is pretty lame.
I had to stop early because I was on the St. Louis flight, but the footage I got was actually incredibly tame compared to what happened before it. The woman was cursing at the employee with lots of “You don’t care! Southwest Airlines doesn’t care!” etc. To which I could only think that if Southwest Airlines didn’t care they’d put you on a malfunctioning plane or try to finagle you into paying for your own food/hotel, none of which they did. Theresa actually got a round of applause from everybody else once the couple left.
Long story short: I don’t believe in god, but Theresa is a saint. I’m sure SWA got a complaining call from this couple, and it’s understandable that they were upset about not making it home that night. But reprimanding Theresa would be almost criminal (don’t make me call my lawyers). If anything, she deserves a raise and a nice long vacation. People like Theresa are why Southwest Airlines remains my favorite airline to fly.
More here: www.patheos.com...
Imagine them getting mad at that lady when she personally had nothing to do with them missing their flight
Chazdawg, precisely. Trying to abuse someone in customer service for a policy they were never consulted on beforehand is the height of futility. Even if the particular customer service agent agrees with them, their hands are still tied.
2 people with no power yelling back and fourth at each other while people who make the rules sit back lol
The airline have a procedure too so passengers must comply it!!!
Waste of time, tbh.
AV 57 Dude I fucking hate enforcing policies, people often act as if I’m personally responsible for their inconvenience😒
I'm calling my lawyer is the adult version of "I'm telling mom!" -___-
14bfisher 😂😂
Nah that’s the cops
People with lawyers on call generally have a certain dress and grooming style that does not include saggy pants.
14bfisher 666th like 😮
14bfisher 😂😂😂😂 yup..Entitled punks need to fly their own private plane!
The guy can lose his job because of a missed flight but he has corporate lawyers on speed dial... please.
hipnhappenin they only saw things like that to try and scare the company into doing something for them don’t they 😂
EXACTLY my thoughts. So important and high up he has direct access to a “corporate lawyer” but they are firing him for a flight situation. 🙄🙄 lies
hipnhappenin my thoughts exactly 😂
I though he said corporate numbers as in airline phone numbers he can bitch to where no one will give a single fuck what hes saying
hipnhappenin never said he had a corporate lawyer he said he would get one lol he asked for theyer corporate number. Paying attention goes a long way
People with "corporate lawyers" "on call" aren't flying on Southwest lol 😆
Hahahah also who has a corporate lawyer for a job that fires you for missing one day of work?
I fly Southwest and have a corporate lawyer in Las Vegas. She's my sister in law. LOL
quite a few people will suddenly have passed the bar exam if you announce a 5 minute delay or point out their 50 lb 🎒will not be riding in the overhead....
Everyone flies Southwest Lawyers, Doctors, Judges, Police, all
This made me laugh but that’s not true. A lot of celebrities actually fly commercial all the time. It’s pretty normal believe it or not
“I want the general manager down here right now” sir, this is not an Olive Garden, it is an airport. 🙄
🤣🤣🤣
they do have general managers tho :(
Lmao
Daphney and when the manager repeat what she said ☠️☠️☠️☠️☠️
LOL🤣
When you’re late to class but come in with an iced coffee 😂
Lol
Kela12
me: I have to eat breakfast
teacher: I don’t care you’re late
me: ok then shut up about it?
😂😂
😂😂😂😂
😂😂😂😂😂😂
“You’re talking about tomorrow.” “And that’s what I’m going to continue talking about and the longer we continue talking the longer the numbers go down.” YES LEGEND AHAHAHHA
Elle Poynton facts, love her energy
Elle Poynton 🤣🤣🤣🤣🤣
Exactly! The more we talk the less likely you will be on the 10:30 flight!
Elle Poynton what a QUEEN
That was amazing.
Loses his job over not being there one day
Somehow has corporate lawyers
😂😂 exactly.
I smell poop lol
Sucks to be them lol
If he loses his job it's because he's been late before and on his last warning 😂
Thank you! Exactly what I was thinking! What a joke.
You missed your flight but you had time to get food???
Justin Liu no.
Scott Mason he got the food in preparation for his job at Mcdonalds
They missed there own flight thats on them they should know what time to get on
You clearly don’t fly very often.
They obviously didn’t miss their flight because they were late.
DuX why did they miss the flight then ?
Lol you missed your own flight, then get mad when they offer you the first available next flight plus hotel? They don’t even have to offer you anything, YOU MISSED YOUR FLIGHT.
Some folks believe they live in a world where they ought to be rewarded for their lateness. Pfftlol
They didn’t miss their own flight. The airlines will only pay for your hotel and give you a voucher if it’s their fault. Pretty much everything but weather and customer’s fault so mechanical issues etc. this was 100% SW’s fault.
kristen lowry what was the reason of the cancellation
It sounds to me like their previous flight arrived at the airport and was stuck on the tarmac for 50 minutes not allowing them to deplane. It's hard to understand at the beginning, but the lady said that they said they were going to miss their flight and told to sit down and they would tell them when they were going to miss their flight and then the agent said something about 50 minutes prior so you still weren't going to make the flight. So, on top of sitting on the tarmac, it was also late, maybe. It's still no reason to yell at the agent as it wasn't her fault.
You’re an idiot obviously
“And that’s what I’m going to continue talking about. The longer we talk about today, the longer these numbers go down”
Freaking yes ma’am
Hayden Ehlich i agree with the gate agent. Not with the passengers
Samantha Martin Me too.. the passengers were most likely late to begin with..
My favorite part!
I would not tolerate abuse from any passenger. i would warn them if they continue to abuse me I would call security and have them removed from the airport. Then the guy acted all macho "give me the corporate numbers , you will be hearing from my lawyer'". Talk is cheap. he won't be calling anyone. He is immature. When he is finally sitting on the plane he will be getting what he wants like a child and it will all be forgotten because mummy gave him his dummy. If he wanted a corporate number, get it yourself.
@@raccuia1 I agree! They think that is a threat!
’You’re gonna hear from my lawyer’
Meanwhile, looks like he hasn’t got a penny to his name
RIGHT LMAO
So we judge how much money someone has by their appearance? You must not know Adam Sandler lol
@MoreElevation I can assure you Adam Sandler is not an incompetent idiot like this guy
Well I mean if he did have the money couldn’t he just book a flight with another airlines and he wouldn’t be fired.? those corporate lawyers he has still need to be paid.
@@carressa lol I freaking love this comment lol
He 100% doesn’t have a corporate lawyer
probably those scam lawyers with those 2000's style ads that steal your cash
Right?? People with corporate lawyers don’t say “good thing I have a corporate lawyer”
He’s too ghetto to have a corporate lawyer, can’t afford a lawyer.
Anthony T. True lmao 😂
@@AnthonyFarrer_TPG Hahahhaha boy...you made my day today
“You’re talking about tomorrow? stop talking about tomorrow”
“I am talking about tomorrow and I will CONTINUE talking about tomorrow”
😭😭😭
That was hands down the best part
When I actually had to stop the video and have an “OOOOOOOOHHH” moment!!
Samantha Mackey lol I loved her response 😹😹😹
Savage.
I put my phone down and gave her a slow clap at that moment. Savage asf the way that rolled off her tongue.
Always get there 3 hours early before the flight. Thats a rule.
It was a connection they missed it cause the first flight was on the tarmac for an hour and they only had a 45 minute layover.
BatmanLovesThemChickens I agree and sometimes you have to get to the airport 2 hours early. It just depends on the time and the day
@@Tmillea but they made time to get food
Exactly!!!
My flight could be at 6 in the evening and I would still be there for 8 in the morning
He said GOOD THING I HAVE A CORPORATE LAWYER’ dude remember you don’t have a job now smdh
😂😂
Goof troop
Right?! He no longer has access to those corporate lawyers...that represent the company, not him personally.
😂😂😂
Wha
"You keep talking about tomorrow."
"And I will continue to keep talking about tomorrow..."
The savage level is over 9000! 😂
Elgen Patterson best comeback
Fr
She's good...I like her...
Yessss 👏🏼👏🏼👏🏼 I would’ve started clapping if I was a person in line behind them
@@bri8634 Bet it sounded good whist writing that. You know they would've turned around and taken their anger out on you. And we both know full well u wouldn't want those problems.
Y’all know he never worked anywhere other than a restaurant because the highest level employee he could think of was a General Manager
Lmaoooooo right!
Lol that's what i was thinking too
🤣🤣🤣🤣🤣
i thought if he ever worked at a stressful place like a restaraunt he’d have a bit more respect for others in stressful jobs. im willing to bet he still lives with mommy and daddy and the whole job thing was a bluff 😉
Lol true, but he probably not a chef working at a fine dining restaurant their different French and some Italian name for those owner and other Their never a gm just a person that runs front of restaurant but that person is not a manager, the owner/ restauranteir is the manager, lol you know nothing about working in restaurants, if you watch hell kitchen you would understand maybe max 10% of what chefs do nightly.
“We’re going to lose our jobs.” “I’m calling my lawyer.” Clowns.
I bet the only reason he got a lawyer is because he got himself into some trouble lmao
Payasos
Burger King won’t fire you.
😂
He knows criminal lawyers can’t do shit with this right? Lmao
Slap the desk, overreact gestures, call for the "corporate manager" and carring a pizza box inside the airport. Yep, Lowcoast Karen and Ken.
We MiSsED oUr FlIgHT
*holding pizza box*
Veggy Peggy lmao right!!!
Lmao I didn’t even think about that 😂😂
En-fucking-titled!!!
They talked about being on the plane for nearly an hour. That means they boarded, then were told to get off for some reason. Maybe plane malfunction, maybe disorderly conduct, who knows, but the assumption is that they were there on time and still didn't get to fly.
And monster high bag
They missed their flight but had time to get a pizza?
there is always time for pizza man
I was thinking the same thing..
That's what I thought, they probably started this rant with "I never heard any 'last call' for my flight" and they actually did, but the pizza was more important.
once they missed their flight, they made a run for it lol
Whitney B exactly they were trying to scam their $ back by being bullies too
You can tell the lady has been through this before and probably worse. She has a lot if self control and knows how to act. I would've snapped 30 seconds into that conversation
You are the Lower IQ folk that the gentlemen was referring to that revert to anger and aggression first.
Phenom Mantis “30 seconds..😂😂😂
David Archer That lady is a queen.
David Archer you have to have self control for this job
This is something agents at airports deal with daily
I'm just taking a wild guess that this isn't the first time they made poor life-choices. ;-)
client: “you keep talking about tomorrow” attendant: “and that’s what i’m going to continue talking about” DAMN 💀
a queen
@@chipotleobsessed a goddess
Its true!
@@chipotleobsessed She chose violence and I'm here for it.
I would tell her that as well. Don't kill the massager. If they tell you something that's what it is. Move ALONG. All that yapping she was doing did it get her any where NOPE.
He lost his job already!? Lol damn you must not be a good employee if you'll get fired before even trying to call your job to explain lol.
Right! Lmfao like dam it’s only a day of work and you gonna get fired?!
Right must be worst employees ever 😅
He was probably was told one more miss day you're gone
@Nenethegreat W Every comment section needs a buzz killington.
@Mike Tommy you can just sense the idiot out of his mouth lol . Seems to me they must’ve been irresponsible . If you fly never have work the next day when you get back . Flight delays happen allll the time
Just apply to a different Walmart, damn.
They work at McDonalds. Wal-mart would let it slide
Samantha Awesome Girl they were saying that they would be fired from their job from missing their flight. He was making a joke that they work for Wal-Mart.
Ace ooop 😁
Ace lmaoooooooo
Hahahahaha, actually... Walmart allows you to miss 7 days of work out of 6 months. The occurrence goes away after 6 months. Pretty neat. I’m a college student so I don’t take offense to Walmart jokes, I don’t plan to stay there my whole life. It’s a sad world in there. Don’t know how people work there for 5+ years, I’d blow my brains out.
“Gimme all your corporate numbers too.”
Uhm, does this guy, think that all airports are owned by the same company?
Y’all act like airlines gotta wait for you 🤣🤣🤣🤣
Entitled Americans. And they wonder why they are hated worldwide
@@TyME411 Airline UK its called and its hilarious how people get on there high horse and think that an aircraft waits for them even if they're late.
TyME exactly, i’m an airline employee, and meet people like these guys all the time lol
Erik H I work for amazon at bwi and the only headache we gotta deal with is planes going out late but I be DAMMED if my flight went out late cause of this shit. People should look up block out time and why it’s so important to make that time. Maybe then they’ll understand why yo ass ain’t getting on this damn plane regardless if it’s cargo or passenger 🤣🚫🧢
Honestly
People have to realize that seasoned airline workers have developed ice in their veins. They've been screamed at and told every sob story imaginable so many times that the idea of them performing a pity miracle is delusional.
Michael Pryor
This is all retail employees as well. “I’m gonna have your job!”
“Lady, please, if I had a dollar for every time I’ve heard that, I’d be Hugh Hefner rich by now.”
Developed ice in their veins.. lol I like that
I feel like this is true for anyone that works in customer service. My very first job I worked at a women's safe and sober housing shelter. So when I got into custody service I was very I guess you could say "unsympathetic" to rude enttiled customers.
@@Dakarn when people would threaten to call corporate on me I would always sell my name it for them. Want to make sure they get it right
haha so true...I honeslty dont see why people even complain..no ones listening and it doesnt get anything done!
If you can lose your job for being a day late, you must be pretty dispensable.
They can get another Wal-Mart greeter I'm sure!
No guarantees in the airline business!
Ruben Castro there’s no way that’s the real story. My guess is that she is cheating on her husband with him and they’re returning from a “business trip”
That was my life for 5 years. Dealing with people like this is easy when you know your shit. The agent is 100% doing everything she can. You cant let emotions get into it.
You're exactly right. When you know your shit and your confident the customer will whimper and wine like a child. Never give them leverage because they'll use it against you and berate you.
If you can afford a corporate lawyer, you can afford another plane ticket 😂
And you wouldn't be flying Southwest. I mean, I really like Southwest, but honestly, if you have that kind of cash, you fly something that has a business class.
@@mischellyann Not every travel route has many options of airlines which fly it. And a lot of very wealthy people choose to fly cheap because they like it. The last UK prime minister a few years ago was photographed flying with easyjet which is a low cost UK airline. He didnt need to but chose to. Not every wealthy person is a snob. And not every route offers much choice. That being said, he is probably exaggerating his position of employment.
Private jet? 🤣🤣
“Pilot was probably drunk, wasn’t paying attention” bruh stupid af for that
LMAO that statement had me dying
@@thegreatestfartofalltime6448 humor must be shit for ya.
@@1800stfulilhoe found the angry passenger 🤣
Give me these fools ig account. They're so fuckin stupid. Next time arrive an hour early prior to your flight Stoopid!
Don't you know the pilot is supposed to make a complete turn around mid flight to go back and pick them up? 😂
When he says his "corporate lawyer" I believe he is referring to the public defender. LOL
lmao
🤣🤣
Too funny!!!
🤣🤣🤣
😩😩😩😩😩
3:36 Can we take a moment to appreciate the oblivious and cheerful announcer of Flight 1983 here? 🤩☀️
"Soon as we got all yall stuff up on in there we gonna get this little lil thing otta here" 🤣
1. YOU MISSED YOUR FLIGHT. don't blame someone for your mistakes.
2. Y'all can't miss one day of work? Y'all really gonna lose your jobs for missing one day due to transportation issues? Find another job cuz damn
3.Funny how y'all had enough time to get pizza.
Right?
They were sitting on the plane and then were told to get off for some reason that isn’t mentioned in the video. SWA was giving them vouchers so it was definitely SWA’s fault but the people still shouldn’t have been acting like this.
They did not turn up late. They missed their connecting flight because they could not deboard their plane. Otherwise you do not receive vouchers, you only receive them if it’s the airlines fault.
ANTONETTE L. #3 😂🙌🏼
ANTONETTE L. Lmaoooo I just noticed the pizza
Airport meltdowns, my new favorite videos.
Can't get enough. The kind of people who bring it in retail situations trying to pull the same behavior to get a plane to turn around and come back for them and getting a "yeah we literally can't do that" is weirdly satisfying.
Eileen LeValley , your not alone!
Yup
Andre Guerra ..... 😀😀😀
Rhonda Giles .... 😀😀😀
Why in the HELL would you Leave the day before you have work knowing you could be fired 😂
Briunna Harden right u usually wanna rest, clean out ur luggage and such🙈😂😂😂go to bed early then start a fresh work day🙄
I was saying the same damn thing ! These are the type of situations you have to plan in advance for. Not no last minute shit
You know they're exaggerating
Briunna Harden right
I mean births, funerals...tons of reasons.
The whole "your gonna hear from my lawyer" while receiving vouchers for a flight is hilarious
Never ever missed a flight in my life and I’ve been flying since I was 3 years old. My parents taught me how important it was to have your shit together when you travel. Just saying.
Amen. Be proactive and organized. Especially now, with heightened security.
VMonee81 don’t know why people can’t get their head around arrive at the airport 3hrs before departure. And for connections focus on getting to the gate first then If there is time explore food options around the gate. NOT getting food then go to the gate
I have I was having too much fun in Vegas lol
just to let them know.....1. you need to checked in 2 hours before departure. 2. if you have work tomorrow and you can't miss it,don't get the cheapest ticket 3. try to go to the closest city so you can drive/catch a coach home
VMonee81 exactly, I fly over 60 flights a year for the past 15 years. Never once missed a flight.
kudos to that attendant 👌 she handled that with class and a little bit of sass lol
Anne Liesveld the airline should DEFINITELY refund them for the original flight because it was the flights fault they missed their plane. she claimed “they wont take our vouchers” but indeed other airlines will take vouchers of amounts.
BreathofFreshAir in order for that to happen, you have to have reciprocal agreements. I don’t even think Spirit has a contract with them for passenger flights.
shes hot
She kinda looks AND acts like Jenelle from Teen Mom lol
Alison Smith janellle would date a guy like that too! 😂
Rachhlaur Yes he’s def her type 😂
I JUST SAID THIS 😂😂😂
True!!
OMG I knew she had a familiar face I just couldn’t pinpoint it
Legends say they still have no idea what they’re going to do.
If you will be fired for missing a day on the job, you need to get to work earlier than the day before...
You also need to make sure you're on time for your flight, which means not stopping for Donato's pizza.
I know. I fly to Asia once a year and I always fly in 2 days early to get back to work.Just in case.
Good point
I have no respect for people who don't have at least one "buffer" day factored into their travel.
All jobs are becoming more like this so I am not sure what you are talking about.
I don’t think anyone whose been told “you’ll be hearing from my lawyer” ever heard from a lawyer lol
Exactly
i love how it just never occurs to anyone that they arent the first person to threaten that and that theres a reason you dont see airlines paying out settlements to dissatisfied customers in the news
And also, they could’ve afford to get new tickets from other airlines that was leaving sooner if so… lmaooo this video is old but i still get irritated every time
If I was that airline employee, I'd get that punks' number and call him back in a week. "Hey man, what happened to your lawyer, I aint heard shit from him yet. Make sure you give him my number, it's 1-800-FUCK- YOU
In dealing with customers like this I always loved it when they threatened “lawyer”….my response was “ok, as I am not a legal representative for the company, this conversation is over. We will respond to your lawyer once we hear from him.”
"I will continue to talk about tomorrow..." 😂
Right! She could have booked those tickets an hour ago, but no. They want to sit and argue.
Hahaha. I loved that reply xD
She said you're getting a flight tomorrow and I'm giving you a hotel. What's the problem? Take the hotel girl!
The best! 😂
Superkid x the employee did nothing wrong you fukin swine
Give this woman a raise and a promotion! She handled it like a boss!
“Other airlines won’t accept our vouchers.”
Not sure why the flyer was in shock about that. You can’t take a Walmart coupon to a 7-Eleven, so what’s the surprise for?
Other airlines can accept your ticket from another airline if they have available seats. Happens all the time , SWA and the other cheaper airlines don’t have that ability. SWA also flies out of airports which have little or no other major airlines in them.
lol same it’s like what did you expect🤡
I love how they literally have one (1) option, get on tomorrow's flight, but they keep saying "idk what we're gonna do" fkjdg
haley they have more than one option
1.Get on tomorrow’s flight
2.Fly Another Airline
3.Go to a hotel
@@samanthamartin9254 they are too broke to fly another airline and lose their $600
Like I can tell you what you can do, step to the side because there are other people in line💀 I work at bag drop and people think its okay to disregard the rule of dropping your bag at least 45 min before your flight. They think I can magically transport their bag to the front or whatever. Thats not in my job description. Even if I put it as a hot bag you will still miss your flight, Karen.
“Corporate number” “general manager” ffs. Walmart of the skies.
🤣🤣🤣
😂😂
Cody Jarrett what’s up Cody? Wanna speak to a manager?
Cody Jarrett ok boomer
🤣🤣🤣🤣🤣
I've only flown once, and it was simple and easy and non-dramatic. All these people in these videos are just causing problems at airports for virtually nothing. LOL they either violate policies, or show up late, and don't understand that they are in the wrong.
Fact.
That wasn’t that agent’s first rodeo, she beasted that.
AMERICAN x NIGHTMARE she’s a legend
They're trained to be like that. They know what's coming and staying calm is the best thing to do. Something we should take note of in everyday life, not just at the airport.
@@spenny8233 it's Southwest. Great airline, but the worst passengers
“I just lost my job” “good thing I got a corporate lawyer” lmfao okay
Great Catch! You lose your job over not going to work for 1 day, but you have a corporate lawyer on standby. LOLOL.
Being calm just pisses them off even more kudos to the clerk for keeping her composure..
This. I always told my employees when they come at you at level 10, you need to respond at level 1. Cause it forces them to realize being pissy and angry isn't going to get them anywhere
I don’t understand why he’s so upset. There’s literally thousands of McDonald’s in the US.. just apply to a new one.
my problem with this is the race mixing.. she's white and he's whatever.. need to stick to our own race
visionquest414 racist
visionquest414 i-
visionquest414 He’s White as well!!
visionquest414 w-
Of course they're going to Florida LOL
Jacksonville Fl of course..the worst city in FL! Ghetto as all ghetto! I bet they live on the Northside! I lived in Jax 9 years...in the good area haha
Chris Reed I live in Indianapolis
Lol I love in Jacksonville these people are trash and actually embarrassing and I don’t think the north side the probably live deep on the west side with this ignorant shit they spewing out of their mouths and I can only hope they still live here and to cross paths with them to tell them they are being shamed on the internet for being FUCKING DICKS
I'm just died lol
@@tinajarvis92 Come down here to Tampa!
This woman has been in the aviation industry a while, i’m sure she’s used to passengers like these. I certainly am after two years working at the airport
“We missed our flight!”
I miss the part where that’s my problem.
Said Toby maguire 🤓
@@flinryder7119 😂
Flin Ryder I heard it in his voice
Bully maguire
She works for the airline so yes that is her problem.
That ticket agent is my hero. How could she not just laugh in their face is beyond me.
Oh she was inside.
I love the lady in purple behind her laughing as soon as they start talking about their “corporate lawyers” lol
I just love the lady in purple - she's a honey !
ikkkk
@@lauren-ic5cg - Hi - sorry to bother you but I'm from Scotland and have no idea about American abbreviations - 'ikkkk' - could you enligthen me, please ?
@@MegaDeansy it means I knowwwww
Alan Deans “ik” means “i know” but the comment is saying “ikkkk” so that would be like “I knowwwwwwwwwwwwwwwwwww”
This woman has amazing customer service skills. She deserves a raise and promotion.
I'm sure your McDonald's manager will understand
+Sam Martin he obviously wasn't talking about you 😑
😂😂😂
You work at Chucky-Cheese.
You had me dieing of laughter on the train! xD
damn 😂😂😂
2:55 Yes, I'm sure corporate is shivering at the kind of lawyer that a guy who gets fired for missing one day of work can afford.
Lmao.
+Yobachi2007 how do you know it was one day? they were obviously out of town because theyre in an airport soon, you literally don't know anything about the situation other than they missed their flight. don't make assumptions
+marina mikayelyan well to be fair, you don't know anything about your situation either. What we do know is that the airline employee was being reasonable and helpful, the customers were being irrational and a total pain in the ass, so the safe bet would be to side with Yobachis assumption of events
marina mikayelyan
I know because I listened to video and being capable of following. Maybe trying listening again. I cannot help you if you cannot follow.
yea, ok please don't try insulting me about listening when you can't even type correctly. the video is recorded half way through their convo. you don't know anything
What I don't understand is this... why fuss and complain at her, instead of "buttering her up?" If you tell her what is going on in a respectful manner and give her a chance, I bet she will do everything she can think of to try to help you out. She may even bend a rule or two in order to do things for you that she's really not supposed to do.
Treat employee like crap = they will do the minimum, and even less if they can arrange it.
Be friendly and seem down on your luck = employee just might try to pull some strings to get you some royal treatment.
That's my rule of thumb: Treat everyone with respect and kindness. This has gotten me bumped up to first-class a couple of times.
My niece did that. She was able to get a way earlier flight the same day. So you are right. Sometimes being nice and respectful goes along way.
I work in customer service and trust guys, this is so true. I don’t work for any airlines but I ANY time of customer service, people will go above and beyond for you if you respectfully ask. I’ve done it before lol
Theyre yelling at her like it's her fault
Working in customer this is absolutely the truth.. the more polite you are, the more a representative will go above and beyond to help you. If your rude, you don’t get shit.
I love the ending part, these two sitting there angry as hell and then randomly, Boomhauer hops on the PA system 😂😂😂 that fucking killed me!
Dang ole Megalomart!🤣
I was near the end so I was waiting for this.
Failure to prepare on your part does not constitute an emergency on mine.
Brit 'n Yank my favorite saying as a worker in the building trades
Brit 'n Yank clearly the airline caused them to miss their flight
Damn I wish I could say that to customers
Amen
I should’ve learned that years ago regarding others, but at least I know now.
Notice how the man just leaves the woman to deal with it. Coward.
Olive Branch you sound hella ignorant. Stop being such a twat, you dumb POS
Nah he just knew when to stop
@@dubzilla6978 He didn't know when to stop because he kept talking after he sat down.
@@enjay5696 what?
Olive Branch piss off with your ‘sweetie’ bs. You come off arrogant and pompous.
I wish I was like her. The second someone starts yelling the tears start flowing
Practice makes perfect.
same
I feel so bad for people like this. Like I get it, but ya gotta be stronger than these idiots lol.
After a few years, you get numb to it. Lol.
@@Kiahhhhhhhh me too gotta have tougher skin I can’t handle situations like this though because my anger starts flowing instead I start getting smart and yell back sometimes not good at all lol
Kinda curious how he has access to a "corporate lawyer" but he's going to "lose my job?"
I had to sleep at the airport when I missed my flight while I was traveling in Europe. If you miss your flight, it's on you. Be responsible!!!
@HIghland How the fuck did you make this about- you know what nevermind.
Your right..PEOPLE DO NEED TO BE RESPONSIBLE. Have a good day.
@@esayem7746 you’re a dumbass.
@@linam9237 Whatever you say 😂🤧
Exactly! We adults, we know better
Everyone at some point should have to spend some time working customer service.
I've been lucky enough never to have to work a job like that, but my inbuilt human decency still prevents me from treating them like shit
Mike X while I 100% agree, half of us would be in jail. These people had a collective IQ of about 4.7. It would have been easier just to merc them.
Mike X | No
Oh yeah LOL!
I agree
she needs to get on the plane asap. McDonald's needs her to start sorting the fries.
I love the way classist humor is acceptable, and racist or sexist humor isn't. Classsist humor isn't even questioned. Spell check doesn't even recognize it. BTW, am currently unemployed, so it's time to make fun of me. In a joking way mention something about suicide. I'm LOLing already in anticipation. Here come the yucks.
I agree. All of those things are acceptable, if the joke is good. That sorting fries bit...was pretty good.
You play a pretty good violin.....set up on a street corner.
What an insult. Someone upset that they may loose their job (McD's or not). Good one.
Funny. I don't know what we call it. Scooping fries maybe I'll change it 😂
" you'll be hearing from our lawyer"
Yea, that would be the law office of Beavis and Butthead!
You win the Internet today. 😆 👍
You have a "corporate lawyer", but no corporate job? LOL okay
I know, right?!
😂😂😂😂
Steven Coley or any job lol
Has "Corporate lawyer" but flies southwest. Ok makes sense. Lmao
Corporate, but not on a private jet? Yeah right!
She said “and we’re going to keep talking about tomorrow” lmfao
The attendant really is a boss ass bitch 😁
@@nishalkumar8721 is that a good thing
first general rule: Don't travel dead ass broke. have money for a back up plan!!!!!
Agree
LMAO!
or how about another rule...show up more than 50 minutes before your flight departure
Rick W. That's why they travel with Southwest. Flip-flops and t shirts. Classless airline for the dregs of society.
Rick W. thank you
My boyfriend and I went to San Fran years ago , it was our first vacation together, we missed our return flight by 15 minutes, he talked to the lady and was really nice about it and she managed to get us on the next flight a couple hours ahead. This was Southwest btw. Kindness goes a long way, and it’s no one’s fault for missing your flight except yourself.
This had nothing to do with kindness though, there was no other flight until the following day but those three did not seem to understand. So it didn’t matter what attitude they had. They were being douchebags avoiding responsibilities.
Or so she said...... maybe there were earlier flights and she said f#@k them! Lol
Actually, this wasn’t their fault cause they had a connecting flight earlier which was delayed, and that caused them to miss this flight.
They'll be hearing from a lawyer...because they were late and missed their flight? Okay...
Yeah. That’s what all butthurt customers say. They act all tough and assertive and the moment they get home, they do nothing because they realize they are dumbasses.
LOLOLOLOL Supposedly not going to have a job cause they cant fly out THAT day, but he can afford a lawyer? Highly unlikely.
That’s embarrassing . They’re literally letting everyone in the airport know their information
The level of ignorance evident in this couple is nauseating. These clowns need to remove their head from their asses and realize that shit happens. Cursing and berating an employee that's only trying to help you will get you absolutely nowhere...especially not to Jacksonville.
I'm ashamed to be from Jax......
They weren't really cursing and berating tho.
Umm if you were going to be fired from your JOB because of them then yea you would of been pissed a.f to
Ummmm, notice hes got almost 50 likes and rising!
especially when it’s their fault they missed their flight getting pizza instead
People like this woman only like to hear the sound of their own voice
Some people have no class..and I love it when they say ..I'll get a lawyer..get a lawyer...spend your money for a case that won't be taken or will be thrown out of court
I actually work with Teresa and she's one of the best. It's very difficult dealing with people like this when unexpected problems occur. Great job Teresa!
SWA is the worst run airline. Your friend is probably a complete moron
Jeese...your air line sucks
You are completely right Danny. Don't listen to Arky as he is just a perverted shame of a man.
Jeff Frazier: So easy to insult someone you don't know at all. She's nothing close to a moron in the video. I hope you've stopped flying with SWA if you can afford to fly at all. You shouldn't fly with them. You don't deserve to be in their planes. And it would be a really bad omen for them to have such a rude passenger like you on board.
They should give Teresa a raise for dealing with ignorant people like this.
The lady in purple is my face when I’m in an awkward position.
Same here
Rude, entitled jerks. The agent has no control over your problem. She was so much nicer than you deserved. Call your corporate lawyer. He’ll charge you big bucks to tell you that airlines have delays!
And this people is why i arrive at the airport at least 3 hours before i need to.
ummmmmm that has 0 to do with this seeing how the flight they were already on was on the tarmac for an hour before they could get off and catch the connecting flight ...
Me too!
Me too! We always arrive early at the airport you never know what to expect
I arrive 2 1/2 early . Last winter I had to wait for my plane for a 6 hour delay . Did I leave nooooo
My plane arrived and I got on .
Amen problem solved
That girl looks like she stole Fred flinstone’s outfit
Yabba Dabba Doo!
@@P2055516 more like Yabba Dabba Dont! Lol
LoL
😂😂😂😂🤣
Lmao!
I love how Americans always threaten to call their lawyer.
Amin Flood u got that right
Amin Flood Yeah, we like to take our freedoms and rights to the next level. God Bless America 🇺🇸
So. Fucking. Pathetic. I really hope this suing culture doesn’t come over here.
It’s pathetic hahaha
@@shannonreynolds3719 lol you realize america is a pretty shit country right
“You’ll be hearing from my lawyer” lol dude you can’t afford a public defender.
I feel like the husband has already gotten fired some time ago he just ain’t tellin his wife lmao he was waiting for the perfect time 😂
That's not a husband
@@lifesaverpilotguybland5361 I’m looking at a wedding ring in this video so yes he’s her husband lol y’all will say anything lmaooooo
Missed my flight once ..... loved the extra day in Amsterdam
It’s a 12 hour drive from Columbus, Ohio to Jacksonville, FL. Why not just rent a cheap car and drive home if your job is on the line?
Not thinking. I've done it before in college instead of missing an exam. The agent can't make up flights.
Maybe they don't know how to drive.
Will Sanders *Broke*
@Boxing Bro Yet they can afford a lawyer?
@Boxing Bro And pizza?
If your gonna get fired for missing a day of work then I'm assuming you've missed alot of work before this. I kinda hope they do.
I used to work in hospitality and this is the reason why I left that industry for finance. MAD RESPECT for this woman for keeping her cool throughout all of that. I would've lost it lol. One thing most people don't understand is, it isn't the person behind the desk's fault..they're just doing their job, following corporate procedures.
Who on earth is going to cook the grits at Waffle House now? Get this guy his corporate number! All the corporate numbers!
That's funny
Someone has to pick up the trash 🤷♂️
You hite out the ball park..
Still haven't had my grits in almost 7 years 😔 He will be missed.
Mannnn😂😂😂
the body language of other black dude behind them is hilarious.
Blacky
The lady in purple blouse looks frustrated too
@@kundriagallo7902 u too lol
@@amansingh-qy2sg what? That makes no sense
brother be cool though 👌🏿
The lady in the purple is just taking in all the tea her facial expressions are so funny 🤣🤣🤣
Looks like they had enough time to buy pizza and a beverage...
My first flight was when I was ten years old. My momma drove me to the airport, made sure I had all my things, showed me where my gate was, and then we said our goodbyes. I followed the instructions to be at my gate before take off and my whole trip went off without a hitch. If a ten-year-old can catch her flight, three grown ass adults should be able to do the same.
Exactly! When I was 10 I flew over 600 miles ALONE. My parents dropped me off like three hours before the flight was scheduled and stayed with me for an hour and a half before it was time to go, but before they left, they showed me where to go and what to do and the flight attendants on the plane (which ironically was Southwest), kept an eye on me during the entire flight and I had no problems whatsoever before, during, or AFTER my flight and then on the flight BACK home. This is embarrassing to be honest.
Dark_Merci
Living Well With TJ Well, I don't know what airline you room cause this black bird was home free. XD
Beat you! I was 5 years old in 1952. Did three planes from Los Angeles to New York without parents or adults. Had to do two plane changes as well. I guess that the couple just can't manage to be on time for a plane. Maybe they should have had minders and comfort animals.
When I was 2 years old I booked a flight to see my nana in LA.
Perfect video to show agents how to deal with irate customers. Guy is really upset about losing that midnight shift toilet cleaner job at Burgerking.
Michael Muldowney not perfect, i can't hear many words
This is how hard my job is 😭😭
😂😂😂