11 WATER SOFTENER Troubleshooting FAQ’s for BEGINNERS

🔧 Dive into troubleshooting your water softener with the Water eStore team as we tackle the most common questions to get your system back on track! From mysterious leaks to brine tank mysteries, we've got you covered. Let's fix those soft water woes together! 💧🛠️ #WaterSoftenerProblems #TroubleshootingTips
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Please comment or ask questions below.

[@timk.9827]

Thanks very good info.

[@GarytheWaterGuy]

You're welcome. Please share video with friends and family.

[@Bartsnightmare]

What if I need longer tubing for my Hum water saver 75 can I substitute it with something from a local hardware store like Lowes?

[@GarytheWaterGuy]

Yes, you can. It uses standard 3/8" and 1/4" tubing.

[@aaronkawczk9193]

You videos have been been very useful in learning about our water softener system and getting it back up and running. We purchased our house in 2016 which came with an AQUAPRO 5000 SXT and AQUATAP SQC 5000 already installed. The previous owners had them installed on 12/21/2009. It wasn’t being maintained when we bought the house and we haven’t either. By not being maintained, what I mean is that salt wasn’t/isn’t being used in the brine tank/salt reservoir and no maintenance was/is being completed. The two valves on top of the mineral tank/resin tank are open sending the water coming in from the main thru the mineral tank/resin tank and has been since we bought the house.

Our water is hard. After washing our vehicles, any remain standing water that is left to evaporate on the vehicle leaves behind a mineral deposit. I’d like to put the system back into full service to eliminate our hard water. I’m concerned that the resin beads inside the mineral tank/resin tank are no longer any good after so many years without any salt being put into the brine tank/salt reservoir and no maintenance being completed. Online resources suggest that, to retore the system to be “like new”, to pour water mixed with Super Iron Out into the brine well inside the brine tank/salt reservoir and trigger a regeneration/recharge cycle to clean the resin beads.

What do you recommend for restoring the system to working order?
Contacting Aquakleen Authorized Service Corp., the sales person recommended they service the system for $618. A service manager emailed me and provided a different recommendation: The most important aspect about your system is that water is flowing properly through it. When the resin bed in the system is fouled, the tell tell sign is that water flow will diminish or completely stop. The Iron Out product you mention would be appropriate if the water source has a high iron content. We don’t use that product very much because most of our customers have water provided by the city where iron is not an issue. We normally use a product called Res-up which is formulated to clean a resin bed and improve its performance. What I would recommend if you want to put your system back in service is to add a Res-up feeder and put some Res-up into the feeder, add salt to the brine tank and set the system to regenerate every night for 4-5 consecutive days. This will allow the resin to be regenerated and eliminate any debris or accumulated contaminants. If the control valve is working properly, after those regenerations you should be able to feel the water softer. It is important to mention that one thing that may happen with resin that hasn’t been maintained properly is that after it starts softening again, it may become fouled and you may notice the pressure drop, like I mentioned before. If this were to happen, putting the system on bypass would allow the water pressure to return and it would be an indication that the resin bed needs to be replaced.

[@GarytheWaterGuy]

Yes, I agree with his recommendations and I have covered the use of Res Care or Res up in this video th-cam.com/video/c8QKYr3B02I/w-d-xo.html

[@aaronkawczk9193]

@@GarytheWaterGuy Thanks for the response. After two consecutive days of completing a regeneration cycle, our water turned yellow. Googling indicates that the softener resin is fouled. Thoughts? Should probably pay the $618 and have the company come out and service the system huh?

[@GarytheWaterGuy]

.... or you can do it yourself by following the advice from this video th-cam.com/video/Z47JGH1l39o/w-d-xo.html

[@aaronkawczk9193]

@@GarytheWaterGuy Thanks!

[@Tbobaggins89]

You're a good man Gary . Much appreciated . Did you say your store was in Midland . My grandfather is in Victoria harbour . My family is from there I went to Midland secondary when it was still open

[@GarytheWaterGuy]

Good to hear, I did too! I graduated MSS in 1974 (sheesh, that was 50 years ago pretty much today)

[@Infino985]

I had a 3m softener that is exactly a clack ws1 42 liter softener, it’s connected to the sump motor from where the water goes to the overhead tank, the water is well water, the flow of the water is 25per min as there is a uf membrane before the softener. I noticed that a few tiny particles of resin inside my overhead tank every now and then, 3M replaced the screen filter and resin, still it was happening so replaced with a brand new softener and same issue in this as well, is it normal for a little bit of resin to leak out ? Please help me

[@GarytheWaterGuy]

Yes, you can get a little bit during backwash especially when new, but if you are getting more than a couple of tablespoons full it is too much.

[@Infino985]

@@GarytheWaterGuy thanks for the reply Garry, so do you mean the leak happens only once or eventually it can leak little by little during use or regeneration.

[@GarytheWaterGuy]

Typically just a few times when new.

[@danielsantoy3735]

Why is my water cloudy but soft after regeneration?

[@GarytheWaterGuy]

If you pour your cloudy water into a glass and it clears after a short time from the bottom of the glass and up, it is just air.

[@KenDavenport-sh5qb]

I should say the water in the brine well where the float is housed

[@GarytheWaterGuy]

It depends on your source water. If your source water has iron, tannins or manganese there will be some color.

[@JessicaRambo-gz6bh]

Why does my water smell so bad lately?

[@GarytheWaterGuy]

You might have sulphur. You should have it tested to find out.