Amazingly clear explanation of how to get a sound quick connect junction (and the rest too), you have a gift for teaching and explaining. Very good quality video and audio too. If anyone should sleep good at night, it's you sir. May God bless you and yours.
Great video! You solved my problem. My brine line was sucking in air because it wasn’t fully seated as you explained. It’s working perfectly now thanks to you. 🙏🏻 knowledge is power.
Amazing video and thank you for sharing your knowledge. The first thing you recommend to check with the Brine hose not fully seated was my issue. While my connection is slightly different, it was not pushed in all the way.
These videos are amazing to watch. We have been in our house for almost 10 years, (house was built in 2008) and this is the first time we have had issues with our softening system. Hose connected to the brine tank keeps popping out out of the brine tank, and water ends up all over the floor. I am addicted to watching these videos now to learn more about it. We have someone coming to look at it, everything my husband and I have tried hasn't been working so far. And still leaks water all over the floor.🥴. *Roughly how much would a whole new water softener system be*, IF we need a whole new system. We are in Ontario Canada. We just cleaned the brine tank out, so no salt clog anymore... there was one about 2-3 inches thick. Yuck. And my husband said it to regenerate a few times. So we think it might be time for a new one.
Thank you so much for all the info on this channel! Based on your videos I looked for and got a water softener with an original clack ws1 valve in germany. Today I noticed that my brine tank was full. After watching this video I looked at the injector and indeed, it was cloged! Now it's working again, thank you so much!
Sir, brilliant video, the pace is great, the more info down below, all great. I really like the how it works part, normally once i know how the whole system works the symptoms can be turned into plan of actions to the formulation of the discovery of a solution, so few other videos, on any subject, has how it works, (before its busted) . Thanks again Best Regards Colin .
Hi Gary, great videos. Now I know that I will need to service my system and replace a whole bunch of things since it was never done in the last 12 years. You can expect an order from me soon. One question I did not find answers to goes like this. I have two Clack WS1 valves and the drain line flow control elbows leak water from the little stub that comes out the side of the fitting. I have added a piece of clear hose to direct the water to the sump hole but would like to fix it and understand why water comes out of that orifice.
Great question! We just fixed one of these for a customer last week. That stub contains a small one way vent that was designed to make the backwash cycle quieter. After a time it leaks. You just need to replace that drain elbow. We have the replacement part here waterestore.ca/products/clack-ws1-drain-elbow-v315801 and the video here at the 43 minute mark explains how to replace th-cam.com/video/MCrcE1Tffsk/w-d-xo.html
I was messing with my 40 year old softener trying to just get another week or so of use out of it but when I watched this I realized it definitely is a lost cause and I’ll just have to be patient and wait till the new one arrives! No matter what I do it only adds water but all the seals and gaskets are older than me and the float mechanism is a green blob of corrosion! No way it’s going to pull a vacuum to suck up the brine, thanks Gary for saving me time and a bigger water bill!
Great content. The pre installed water softener plumbing in my house seems to have the water softener drain running from the garage to upstairs laundry, which is about a 10ft rise in elevation. Would this create a backflow into the water softener? Not sure if there is any valve that can be installed to prevent this.
Thanks for your video. My brine tank had the standing water problem weeks ago, and I scooped out all the water and it seemed to be normal for a while, and when I checked again few days ago, the tank has water level very high again, and like last time, with some dirt floating on the water. can i manfully do the regeneration while the brine tank is full of water?
Great video. I have the Kenmore Ultra Soft 250. I have gone completely through it, got it all redone, but often see the water in the brine tank up high. The float on that valve rod is adjustable, but I cannot find any literature even in the manual on how high the float should be. Is there a general rule of thumb on the height it hould be at? I have heard 10 inches, but at what point should that be measured? Also, if I fill the brine tank up into the 7 or 8, should the water level still be below the salt? Thanks.
Great question. The float does not control the level of the water, the valve does based on the programming. Typically there should be about 1 1/2 feet of water on average.
I did all of this but am still not getting softened water, I completely cleaned everything. Now I read that it could be the beads in the cylinder. Do you have a video for that?
Hey Gary, thanks for doing these videos. I have a softener where the brine tank has recently been getting too full. Last night I cleaned out the salt and there was a lot of salt sludge at the bottom so I suspected it was a salt clog. I followed your directions for salt clogs. I did not regenerate the system because it was 8 pm but I knew it would regenerate at 4 am the next morning. This morning I checked the brine tank and it had maybe triple the amount of water I initially put in. So water is coming into brine but obviously not going out. Also, my brine tank does not appear to have a float. I removed it in the cleaning and did not see a float. What do you think?
Nice video do you have a video how to take the valves apart last time a couple years ago I had small pieces of salt which stopped the valves from opening and therefore water was accumulating in the brime tank Thanks again
Great videos and you helped me start troubleshooting. I think I always or for the longest time had lots of water in my brine tank or at least I think I did. I would say the tank is just below half full. My brine tank would be the size of a big large plastic garbage can. It’s big. So I cleaned it all out and took the float out and checked everything and blew with my mouth to make sure the float was working when I’d move it up and down and it does work. I checked the brine line and the connections at the Fleck 5600 and everything was clean. So from empty I would fill the brine tank until the water is about 6 to 8 inches under the float then run a full cycle. I can hear and feel the water leaving the brine tank and when it’s filling. When everything is done and finished the water level is about just half way filled in my brine tank and looking at the float the water is just under the float which I’m assuming is correct because I’m assuming when it’s refilling the float shuts the water off but when it’s completely done should the water level be this high right under the float or should it be 6 inches under the float. I thought I seen that for the first cycle starts to drain the brine tank again that the float needs to be down or the water level needs to be below the float.
@@water_estore Ok great thanks. So after cleaning again and trying to troubleshoot or trying to figure out stuff when I manually turn right away to brine rinse the water in the brine line is actually filling the brine tank there’s no suction happening until quite a while after this happens as I have the brine line disconnected off the float and hanging in the brine tank. When I disconnect the brine line from the head and place a bucket there when I manually turn it to brine rinse it will shoot water out fast and I’ll need to turn the dial by hand quite a ways for suction to start I guessing about half way turn in this cycle. Is this normal? PS also put a new drain hose line it’s not long about 3 feet but the last foot and a half was filled with iron sediment buildup inside with a reduced inside diameter
Fill timer runs out but it continues filling, no leaks. Sometimes it continues running after the rinse timer runs out, no leaks. No salt blocking. Draw cycle works fine. Fills until floater stops it. Mine probably has some problem in the mechanical parts. Watco pro 2P100MPREM Std efficiency just over 3 years old. Metered softener.
Hi Thank you for video the water pressure in the house is really bad. My Brine tank is half way full lots more and the last 4 years can I do maintenance on it by myself?
Thanks for this. I'm having issues with my Viqua WS which appears to be a rebranded clack. It doesn't draw brine. I've cleaned the valve, the tank and no luck. I noticed that during the draw brine cycle it's actually putting more water into the brine tank. There's no suction. What could it be?
It could be a clogged injector, if os this video will help th-cam.com/video/Eonviqm58bA/w-d-xo.html or the valve needs to be rebuilt, we have the rebuild kits and video here waterestore.com/products/clack-ws1-softener-rebuild-kit-wrench
If you have too much water in your brine tank and the float is at the top of the tube, can you even put it through a cycle? When the float is at the top of the brine well, wouldn’t it be telling the softener not to go into a regen? Guess my question is, do you have to remove some water from the tank before putting it into the regen?
Thank you for the great videos! Since I'm new to water softeners this has been a great help! I have 2 questions #1- I'm looking for that overflow valve that goes in one of the holes on the brine tank but I can't find it in your e-store, what would be the correct term? #2- Also looking at the float assembly (have it in my cart) just wondering if it will fit my brine well it is rectangular not round like un your video and much narrower (I have a yellowish/beige brine tank if that helps... Now I'm wondering if I should just order a replacement tank and if the tank comes with a float? Oops guess that was 3 questions. LOL
I will add that in my brine tank there's the gaping hole where the overflow should be and in the well there is a rod with a float at the bottom but the line is going into the 90 elbow attached to the rod nothing else there, not sure if that's how it's meant to be maybe in ancient models? or if they (old owners) just jerry rigged it like that, no matter it overflows and floods my basement all the time the only it goes down is when I bail the water out. So This is why I'm wondering maybe instead of ordering a couple parts I'd be better with just the new tank?
Hey---what is going on. I just listened to you video that stated that the Boss water softener was the best and now you recommend HUM. Which one is the best? I have limited space and not enough room for a two tank system. I'm confused.
Great question! WaterBoss is the more efficient and if your situation is compatible with their size, it is a great choice. But, the Clack valve is a better valve and although not as efficient is much better suited to a larger home owner audience.
Hey Gary, Have a question for you. I have had my water boss since 1993. It is a 93 WB. It's been a great unit. Yesterday it started a 05-error code. Making a clicking sound near the motor. Do you think it is a piston or motor problem? I have no control on the board with the error code so I can't regenerate it to release the pressure. Any help would be appreciated. Thanks.
The piston is stuck so the gears keep clicking. The valve needs to be rebuilt. We have the the drive end cap assembly here waterestore.com/products/aquamaster-drive-end-cap-assembly-54520
I have a Morton water softener which is overflowing. My level switch has two floaters, one on top which stops the water from overflowing and one at the bottom which doesn’t seem to do anything. The floaters are made of cheap plastic foam. Should the bottom foam be attached to something to activate the switch?
Hello, excellent videos. One thing I couldn't find is how to empty the water from the brine tank. Ours is now 3/4 full and it has never done that before. It is 5 years old and usually it just covers 2 bags of salt at the bottom, maybe a foot of two of water. Is there a way I can manually empty the water from the brine tank now through the valve or setting? Thank you for all of your great videos and advice. Much appreciated.
Yes, once you have repaired what caused the overflow just regenerate the water softener a couple of times and it will suck out the brine and return it to the correct level.
@@water_estore Thanks for the reply. I guess what I was asking is there a way I can just pump the water out with the system without regenerating it to see if it was just a fluke? Thanks.
A few weeks ago, my water softener was not regenerating. A company came and replaced a part from the inside. Not long after, the water started smelling like rotten eggs. Does that mean the equipment is not properly working? Thank you.
Usually a water softener has no affect on the sulphur smell. You likely need a sulphur filter, we have them here waterestore.com/search?pf_pt_product_type=System&q=foc
Hi Gary I have a water softener in my house I have a problem every time the filter backwash I get a lot of salt throughout the faucets ,need to let the water run for 3-5 min until it clears up can you help with this situation.
I have done regenerations for the past 3 days. There is still salt in the bottom of the brine tank do I keep regenerating until there is no salt left or do I remove the salt manually?
I have watched about a dozen how to videos today and my equipment doesn't look like any of them. Everyone has digital while mine is a know you have to turn. Also how long do you leave it in regen or does it move along by itself? So many questions and no one seems to have my equipment
It should move along by itself unless the motor is compromised. This video should help with the model water softener that you have th-cam.com/video/Xv9pGh-N4F4/w-d-xo.html
My water softener is very old and I never had it checked for maintenance but I always add salt. It's been sitting with water that's half way full. It's a bit above the salt level. I'm a single mom and don't have the money to get this repaired. What should I do? Do I press regenerate button to see if the water goes down and make sure it's still working? Because the plumber that installed it ten yrs or more ago set the timer for 3am. I haven't heard it go on for few days. I usually never let it run out of salt. I wish u could make a free house all to check it Help! I don't know what to do
It sounds like you are not sure if it is working, is that correct? If so, you can manually regenerate it and then check on it every 15 minutes to see if it draws out the brine during the brine cycle or not, if it does, it is working.
I had a problem with the drain line constantly running. I replaced the seal pack and both pistons and corrected that issue. Now I have a problem with the brine tank filling to the point of the float shutoff activating. I went through the steps in the video, including checking the injector. I disconnected the brine line at the float assembly and ran through each stage of the regen cycle. There is water being sent to the brine tank for every stage of the regen cycle. During the normal service position, there is no issue. Any ideas on how to proceed? Thank you in advance!
During the brine cycle water (or brine actually) should be sucked from the brine tank. I would clean or better yest, replace your injector. we have them and a video showing you how, here waterestore.com/search?q=clack%20injectors
@@water_estore thanks so much for the reply! Another source suspected that I didn’t have the cap on the piston/seal housing seated all the way. That ended up fixing the issue. Thank you for all the great videos as you helped me replace the pistons and seal pack on my own!
Hi Gary there is a blue light that keeps flashing on the front of my panel door. How can I shut it off. Also I've put 2 bags of salt and its telling me I have 2% full. Looking in the salt tank its 3/4 full. What's up?
Hi Gary, thanks for your amazing videos. I've been troubleshooting this issue for a while and still can't figure it out. So I cleaned the injection valve, and ran a regen cycle. When it was in the brine cycle I can see the water leaving the brine tank and water is disappearing. I stepped away. After the regen cycle I checked back and it's full of water again, up to 2/3 of the way above the amoount of salt I have. I have about the bags worth of salt in there. Is it my setting? I live in Stouffville, On, and the water is hard here, so I set it at 17.
@@water_estore It's only been a year old, not sure how they set it up, but it sets to regen when it reaches 0. So my thought is that it's adding water head of time, but I can be wrong.
I have standing water inside the water softener about half full.. When I un-bypass the water softener, it leaks out the bypass valve. Does the bypass valve need replacing?? I will clean out the water and salt tomorrow. I tried the regeneration process, but I don't hear any humming from the motor, but it does complete in a couple hours.
Hi Gary, I have a EMC 10 Water softener and its brine tank is getting filled up to the top on manual regeneration. I have checked the outflow tube and it works OK at the begining of the Regen cycle draining out water and after 10mins or so out of 74min cycle, the water starts to build up in brine tank. Overflow tube is all clear. Brine tank outlet tube has got no clog where it goes to the top into the main tank (resin tank) area. I have also tried to put 100-300mls of Resin cleaner in the brine tank while the water is still on but it has achieved nothing. When I do manual regen, I keep the inlet and outlet water valve in functional position. Any thing else which can be the cause of this problem or does it need new resin? Will appreciate your diagnosis and treatment on this ill water softener, DOCTOR Gary . Thank you so much
Curious, I did a Manual regeneration cycle and added some powdered iron out product to help clean the system. So before I ran the cycle, the tank was about a third full of salt and had a few inches of water on top of it. I noticed when I ran the region cycle all that liquid was gone and then I checked a few hours later, and the liquid was back again. Is this normal
I started having issues with my brine tank filling all the way up until the overflow level stops it. I just noticed that my dlfc is missing according to the drawings. It's possible I removed the drain fitting and the dlfc popped out without me noticing. Would missing the dlfc cause this issue?
I've got an old softener. It just started continually running water into the tank. It over flowed last night. So I emptied it and am regenerating right now. Any ideas? Or should I just go through all the steps?
I’ve got an old Culligan in a second home with high iron content that wasn’t recycling. I put it in regeneration, water and unit wouldn’t stop running. Turned large dial by regen switch and water started going in but now won’t drain. Have stirred and punched and scraped bottom with broom handle. I know it’s old but I really think it’s the timer. Can’t find anything on how to set dials. Instructions for timer are on unit but regeneration dial has no instructions. Help!
The valve needs to be replaced. All of that iron is casuing the piston to get stuck. Time for a new water softener, check out this one. waterestore.com/products/hum-deluxe-water-softener-30-000-grain
Gary, I've checked all the valves and during the regen cycle the water level is rising and there is water being sent to the drain. Please help me out. Thanks!
I have cleaned the injector and the brine line flow control module. During the brine dn cycle the flow to the drain seems to be reduced in volume and water is being added to the tank. Does it make sense to replace the drain flow module? @@water_estore
During brine/rinse cycle the volume of the water going to the drain will be reduced, and during the refill cycle the water softener add water back in to the brine tank. By your description it sounds like your water softener is operating correctly
@@water_estore The problem I found out was that tabs go in the center there's a small pilot hole on that but I'm still getting water backing up in the brime tank and it is clear the outlet in the back and I drained the brime tank itself
I need help please. I have a whirlpool.... w softener . The low salt or recharge light is continually blinking ... Its a little low on salt but it has been lower many times b4 . My elec was out last week ...that may have something to do with it . Anyways it want respond when I push any button . I can't even set my time . Can you please help?
Sounds like the circuit board may have been damaged by a power surge. Try unplugging it in, waiting a few minutes and plugging it back in to see if it resets. If not you will need a new circuit board. If not you’ll need a new softener like this one waterestore.com/products/hum-deluxe-water-softener-30-000-grain
Hi Gary I have 2 piece culligan gold 9” water softener now i have a problem with that and problem is whenever i turn water supply on it just directly send it to drain and then i bypass the water supply and turn regeneration brine tank has more water as compare to before regenerating So i check brine tank its full clear i check filter its ok i check drain pipe its working well But i didn’t figured out what the problem is if you understand can you please tell me what is the problem and how can i solve that please
@@water_estore thank you so much for replying Can I rebuild it myself if yes how can i do that and how much it would be cost give me some idea thank you in advance
I used a rust out cleaner in my water boss a few days later the brine tank was full of water. Doesn’t seem to be filling during a regeneration but rather it happens randomly in between them. Any ideas? Also my softener won’t regenerate when in bypass mode only in service mode. I notice u regenerate a lot in bypass mode.
Noticed alot of water in brine tank, almost full.Tried to regenerate .Very slow drop in brine tank. Still to much water half full, I'll check tomorrow to see if it rises again...
My bride tank was full the other day. I drained it out. now it will not regenerate even manually. update somehow I got it to start regeneration but after about 10 minutes it went silent. The timer is still counting down though.. where do I go from here?
I cleaned the (brine tank, floater, injector, etc) I see all the cycles go as expected order. Also the water in the brine tank is at a good level. I removed some water from the Brine tank and Idid regeneration, then water went back to the same good level, that means the water went to the tank and the floater stopped water at good level. I still have the feeling that the water sucking process is notworking. I don't know how to prove that. But I notice that salt level is not getting lower, that means water is saturated with salt because the floateris locked because water level is the same because no water goes from the brine to the resin. Any other steps I can do to resolve the issue? Do you provide service at Richmond Hill, Ontario? Or recommend technician to help with that?
When your water softener is regenerating, you will have salted water everywhere. Just change the regeneration time to sometime when no one uses the water.
Hi, I’ve cleaned the injectors and troubleshooted most (except for the piston) it is a fairly new system. The water level creeps up over time- but there is no leak! It seems like each time it refills it gets a little higher?
It’s a novo 2 part 485HE I also noticed the too (emergency float?) was at a high level and have adjusted this. I had this machine serviced late last winter. I hope you can help!
Does the water level keep rising after the regeneration every day more water? If so water is leaking past the pistons and the seal pack needs replacement
No, I followed all the troubleshooting steps (which I am so thankful for!!!) left the salt low, and marked the line. 2 days later the water was still good. I have “iron friendly” injectors. That seemed to be clear. Though the screen could have been the culprit. I have changed the filter at the well, as well. Is this maintainace needed every couple months? Or is there something that I’m missing!
No, I followed all the troubleshooting steps (which I am so thankful for!!!) left the salt low, and marked the line. 2 days later the water was still good. I have “iron friendly” injectors. That seemed to be clear. Though the screen could have been the culprit. I have changed the filter at the well, as well. Is this maintainace needed every couple months? Or is there something that I’m missing!
No, I followed all the troubleshooting steps (which I am so thankful for!!!) left the salt low, and marked the line. 2 days later the water was still good. I have “iron friendly” injectors. That seemed to be clear. Though the screen could have been the culprit. I have changed the filter at the well, as well. Is this maintainace needed every couple months? Or is there something that I’m missing?
@@water_estore Was thinking to install viqua e4 and saw your video on it. I also just saw your business's website too. Maybe It's best to start with analysis first. Can I book a water test? Where should I reach you at? and who would I ask for? Thanks in advance.
@@water_estore Oh yes, we have had it for years. I rebuilt the head, and tried to turn down the amount of salt it used, it was set for 18 lb per refresh. Then it wasn't filling the tank. So I just put it back to 18lb, we will see what happens. It is old I probably ought to get a new upflow model.
Either your settings are incorrect or water is running comntinuously to drain somewahere in your home. Check out this video on the settings th-cam.com/users/livec6r7qUK8to4
Is your water softener overflowing? Check out this video to learn how to fix it.
Hey Gary, I just wanted to say that you are doing a great service to the world by making and sharing your educational videos!
Thank you very much.
Wow, thanks! Please share with friends and family!
Amazingly clear explanation of how to get a sound quick connect junction (and the rest too), you have a gift for teaching and explaining. Very good quality video and audio too. If anyone should sleep good at night, it's you sir. May God bless you and yours.
Thank you very much. Please share video with friends and family
Great video! You solved my problem. My brine line was sucking in air because it wasn’t fully seated as you explained. It’s working perfectly now thanks to you. 🙏🏻 knowledge is power.
Happy to hear. Please share with friends and family.
I wish my fix was that easy! Still troubleshooting mine.
Amazing video and thank you for sharing your knowledge. The first thing you recommend to check with the Brine hose not fully seated was my issue. While my connection is slightly different, it was not pushed in all the way.
Thanks for watching. Please share video with friends and family!
These videos are amazing to watch. We have been in our house for almost 10 years, (house was built in 2008) and this is the first time we have had issues with our softening system. Hose connected to the brine tank keeps popping out out of the brine tank, and water ends up all over the floor. I am addicted to watching these videos now to learn more about it. We have someone coming to look at it, everything my husband and I have tried hasn't been working so far. And still leaks water all over the floor.🥴. *Roughly how much would a whole new water softener system be*, IF we need a whole new system. We are in Ontario Canada. We just cleaned the brine tank out, so no salt clog anymore... there was one about 2-3 inches thick. Yuck. And my husband said it to regenerate a few times. So we think it might be time for a new one.
This water softener would be a great choice, we have them for about $1200 currently waterestore.ca/products/hum-deluxe-water-softener-30-000-grain
Thank you so much for all the info on this channel! Based on your videos I looked for and got a water softener with an original clack ws1 valve in germany. Today I noticed that my brine tank was full. After watching this video I looked at the injector and indeed, it was cloged! Now it's working again, thank you so much!
Glad I could help! Please share video with friends and family
Hey, you were a big help this morning. It’s draining like a champ now. Thank you 🙏🏼
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Sir, brilliant video, the pace is great, the more info down below, all great. I really like the how it works part, normally once i know how the whole system works the symptoms can be turned into plan of actions to the formulation of the discovery of a solution, so few other videos, on any subject, has how it works, (before its busted) . Thanks again Best Regards Colin .
Thank you for your kind comments. Please share video with friends and family.
I have an old Marlo MP25S and the water level is high. Is there a manual available or TH-cam for something that old to repair myself??
I see a bunch of manuals on this page www.marlo-inc.com/residential-product-downloads
Hi Gary, great videos. Now I know that I will need to service my system and replace a whole bunch of things since it was never done in the last 12 years. You can expect an order from me soon. One question I did not find answers to goes like this. I have two Clack WS1 valves and the drain line flow control elbows leak water from the little stub that comes out the side of the fitting. I have added a piece of clear hose to direct the water to the sump hole but would like to fix it and understand why water comes out of that orifice.
Great question! We just fixed one of these for a customer last week. That stub contains a small one way vent that was designed to make the backwash cycle quieter. After a time it leaks. You just need to replace that drain elbow. We have the replacement part here waterestore.ca/products/clack-ws1-drain-elbow-v315801 and the video here at the 43 minute mark explains how to replace th-cam.com/video/MCrcE1Tffsk/w-d-xo.html
I was messing with my 40 year old softener trying to just get another week or so of use out of it but when I watched this I realized it definitely is a lost cause and I’ll just have to be patient and wait till the new one arrives! No matter what I do it only adds water but all the seals and gaskets are older than me and the float mechanism is a green blob of corrosion! No way it’s going to pull a vacuum to suck up the brine, thanks Gary for saving me time and a bigger water bill!
Glad to hear I helped! Please share video with friends and family!
My lawn guy piled my drain line in a pile linked up … thanks for the helpful video
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Thanks for many educational knowledge for soft water
You're very welcome. Please share video with friends and family!
Gary thanks so much for the great help and knowledge. Your great video just saved me a lot of money a huge headache.
Glad it helped please share video with friends and family
Thank you kind Sir! There is hope!
Maybe I can have this thing up/running before my husband gets home! He’ll possibly think I’m genius!! 🤪
I'm sure he already thinks that!
Great content. The pre installed water softener plumbing in my house seems to have the water softener drain running from the garage to upstairs laundry, which is about a 10ft rise in elevation. Would this create a backflow into the water softener? Not sure if there is any valve that can be installed to prevent this.
They are often installed that way. No problem as it is.
Thanks for your video. My brine tank had the standing water problem weeks ago, and I scooped out all the water and it seemed to be normal for a while, and when I checked again few days ago, the tank has water level very high again, and like last time, with some dirt floating on the water. can i manfully do the regeneration while the brine tank is full of water?
Yes, but you need to determine what is causing that high water level by troubleshooting.
Great video. I have the Kenmore Ultra Soft 250. I have gone completely through it, got it all redone, but often see the water in the brine tank up high. The float on that valve rod is adjustable, but I cannot find any literature even in the manual on how high the float should be. Is there a general rule of thumb on the height it hould be at? I have heard 10 inches, but at what point should that be measured? Also, if I fill the brine tank up into the 7 or 8, should the water level still be below the salt? Thanks.
Great question. The float does not control the level of the water, the valve does based on the programming. Typically there should be about 1 1/2 feet of water on average.
I did all of this but am still not getting softened water, I completely cleaned everything. Now I read that it could be the beads in the cylinder. Do you have a video for that?
Yes, we have it here th-cam.com/video/Z47JGH1l39o/w-d-xo.html
1 cup iron out in a half gallon of cold water, mix well and dump into your float tube, then do a regeneration.
Gary, my brine only overflows when the temperature outside is 90 or higher, what is the heat impacting that causes the tank to fill up and overflow?
I really don't know, never heard of this before.
Hey Gary, thanks for doing these videos. I have a softener where the brine tank has recently been getting too full. Last night I cleaned out the salt and there was a lot of salt sludge at the bottom so I suspected it was a salt clog. I followed your directions for salt clogs. I did not regenerate the system because it was 8 pm but I knew it would regenerate at 4 am the next morning. This morning I checked the brine tank and it had maybe triple the amount of water I initially put in. So water is coming into brine but obviously not going out. Also, my brine tank does not appear to have a float. I removed it in the cleaning and did not see a float. What do you think?
Did you check the other things like a clogged injector or drain line?
@@water_estore I just cleaned the injector. Still not sucking the brine out. Any other suggestions?
Nice video do you have a video how to take the valves apart last time a couple years ago I had small pieces of salt which stopped the valves from opening and therefore water was accumulating in the brime tank Thanks again
Yes, I do, right here th-cam.com/users/livehXcQ7qCxvjY
Great videos and you helped me start troubleshooting.
I think I always or for the longest time had lots of water in my brine tank or at least I think I did. I would say the tank is just below half full. My brine tank would be the size of a big large plastic garbage can. It’s big.
So I cleaned it all out and took the float out and checked everything and blew with my mouth to make sure the float was working when I’d move it up and down and it does work.
I checked the brine line and the connections at the Fleck 5600 and everything was clean.
So from empty I would fill the brine tank until the water is about 6 to 8 inches under the float then run a full cycle. I can hear and feel the water leaving the brine tank and when it’s filling. When everything is done and finished the water level is about just half way filled in my brine tank and looking at the float the water is just under the float which I’m assuming is correct because I’m assuming when it’s refilling the float shuts the water off but when it’s completely done should the water level be this high right under the float or should it be 6 inches under the float. I thought I seen that for the first cycle starts to drain the brine tank again that the float needs to be down or the water level needs to be below the float.
Keep in mind that the float is never used unless the water softener malfunctions and does not shut off when filling the brine tank.
@@water_estore
Ok great thanks. So after cleaning again and trying to troubleshoot or trying to figure out stuff when I manually turn right away to brine rinse the water in the brine line is actually filling the brine tank there’s no suction happening until quite a while after this happens as I have the brine line disconnected off the float and hanging in the brine tank.
When I disconnect the brine line from the head and place a bucket there when I manually turn it to brine rinse it will shoot water out fast and I’ll need to turn the dial by hand quite a ways for suction to start I guessing about half way turn in this cycle. Is this normal? PS also put a new drain hose line it’s not long about 3 feet but the last foot and a half was filled with iron sediment buildup inside with a reduced inside diameter
Fill timer runs out but it continues filling, no leaks. Sometimes it continues running after the rinse timer runs out, no leaks. No salt blocking. Draw cycle works fine. Fills until floater stops it. Mine probably has some problem in the mechanical parts. Watco pro 2P100MPREM Std efficiency just over 3 years old. Metered softener.
Either a problem with the circuit board or piston.
Hi Thank you for video the water pressure in the house is really bad. My Brine tank is half way full lots more and the last 4 years can I do maintenance on it by myself?
No problem. Check out this video th-cam.com/video/b5qPLvK-nW0/w-d-xo.html
Question, how do i "fast forward through to the fill cycle" and how do i know what/when the fill cycle is?
This video shows you how th-cam.com/video/3-foqGvNCKQ/w-d-xo.html it is either the last or the first cycle.
Thanks for this. I'm having issues with my Viqua WS which appears to be a rebranded clack. It doesn't draw brine. I've cleaned the valve, the tank and no luck. I noticed that during the draw brine cycle it's actually putting more water into the brine tank. There's no suction. What could it be?
It could be a clogged injector, if os this video will help th-cam.com/video/Eonviqm58bA/w-d-xo.html or the valve needs to be rebuilt, we have the rebuild kits and video here waterestore.com/products/clack-ws1-softener-rebuild-kit-wrench
If you have too much water in your brine tank and the float is at the top of the tube, can you even put it through a cycle? When the float is at the top of the brine well, wouldn’t it be telling the softener not to go into a regen? Guess my question is, do you have to remove some water from the tank before putting it into the regen?
Great question. The valve does not receive any information from the float, so no, you don't need to remove any of the water.
Thank you for the great videos! Since I'm new to water softeners this has been a great help! I have 2 questions #1- I'm looking for that overflow valve that goes in one of the holes on the brine tank but I can't find it in your e-store, what would be the correct term? #2- Also looking at the float assembly (have it in my cart) just wondering if it will fit my brine well it is rectangular not round like un your video and much narrower (I have a yellowish/beige brine tank if that helps... Now I'm wondering if I should just order a replacement tank and if the tank comes with a float? Oops guess that was 3 questions. LOL
I will add that in my brine tank there's the gaping hole where the overflow should be and in the well there is a rod with a float at the bottom but the line is going into the 90 elbow attached to the rod nothing else there, not sure if that's how it's meant to be maybe in ancient models? or if they (old owners) just jerry rigged it like that, no matter it overflows and floods my basement all the time the only it goes down is when I bail the water out. So This is why I'm wondering maybe instead of ordering a couple parts I'd be better with just the new tank?
Probably need a new tank and float assembly, but you can always emasil us some pictures here info@waterestore.com
@@water_estoreThanks my hubby ordered the parts will see what happens, if it doesn't work I'll email.
Hey---what is going on. I just listened to you video that stated that the Boss water softener was the best and now you recommend HUM. Which one is the best? I have limited space and not enough room for a two tank system. I'm confused.
Great question! WaterBoss is the more efficient and if your situation is compatible with their size, it is a great choice. But, the Clack valve is a better valve and although not as efficient is much better suited to a larger home owner audience.
Hey Gary, Have a question for you. I have had my water boss since 1993. It is a 93 WB. It's been a great unit. Yesterday it started a 05-error code. Making a clicking sound near the motor. Do you think it is a piston or motor problem? I have no control on the board with the error code so I can't regenerate it to release the pressure. Any help would be appreciated. Thanks.
The piston is stuck so the gears keep clicking. The valve needs to be rebuilt. We have the the drive end cap assembly here waterestore.com/products/aquamaster-drive-end-cap-assembly-54520
I have a Morton water softener which is overflowing. My level switch has two floaters, one on top which stops the water from overflowing and one at the bottom which doesn’t seem to do anything. The floaters are made of cheap plastic foam. Should the bottom foam be attached to something to activate the switch?
Not sure, I’ve never seen one like that.
Hello, excellent videos.
One thing I couldn't find is how to empty the water from the brine tank. Ours is now 3/4 full and it has never done that before. It is 5 years old and usually it just covers 2 bags of salt at the bottom, maybe a foot of two of water. Is there a way I can manually empty the water from the brine tank now through the valve or setting?
Thank you for all of your great videos and advice. Much appreciated.
Yes, once you have repaired what caused the overflow just regenerate the water softener a couple of times and it will suck out the brine and return it to the correct level.
@@water_estore Thanks for the reply. I guess what I was asking is there a way I can just pump the water out with the system without regenerating it to see if it was just a fluke? Thanks.
No salt was being added for a year
Should you not drink the water where no salt has been added.
Can the water softener leak out onto the flow if you haven't added salt for about 1 year?
A few weeks ago, my water softener was not regenerating. A company came and replaced a part from the inside. Not long after, the water started smelling like rotten eggs. Does that mean the equipment is not properly working? Thank you.
Usually a water softener has no affect on the sulphur smell. You likely need a sulphur filter, we have them here waterestore.com/search?pf_pt_product_type=System&q=foc
Hi Gary I have a water softener in my house I have a problem every time the filter backwash I get a lot of salt throughout the faucets ,need to let the water run for 3-5 min until it clears up can you help with this situation.
Check out the info in this video for help th-cam.com/video/3GQWpqlLBps/w-d-xo.html Usually partially clogged drian line.
I have done regenerations for the past 3 days. There is still salt in the bottom of the brine tank do I keep regenerating until there is no salt left or do I remove the salt manually?
You can do it either way.
I have watched about a dozen how to videos today and my equipment doesn't look like any of them. Everyone has digital while mine is a know you have to turn. Also how long do you leave it in regen or does it move along by itself? So many questions and no one seems to have my equipment
It should move along by itself unless the motor is compromised. This video should help with the model water softener that you have
th-cam.com/video/Xv9pGh-N4F4/w-d-xo.html
My water softener is very old and I never had it checked for maintenance but I always add salt. It's been sitting with water that's half way full. It's a bit above the salt level. I'm a single mom and don't have the money to get this repaired. What should I do? Do I press regenerate button to see if the water goes down and make sure it's still working? Because the plumber that installed it ten yrs or more ago set the timer for 3am. I haven't heard it go on for few days. I usually never let it run out of salt. I wish u could make a free house all to check it
Help! I don't know what to do
It sounds like you are not sure if it is working, is that correct? If so, you can manually regenerate it and then check on it every 15 minutes to see if it draws out the brine during the brine cycle or not, if it does, it is working.
I had a problem with the drain line constantly running. I replaced the seal pack and both pistons and corrected that issue. Now I have a problem with the brine tank filling to the point of the float shutoff activating. I went through the steps in the video, including checking the injector. I disconnected the brine line at the float assembly and ran through each stage of the regen cycle. There is water being sent to the brine tank for every stage of the regen cycle. During the normal service position, there is no issue. Any ideas on how to proceed? Thank you in advance!
During the brine cycle water (or brine actually) should be sucked from the brine tank. I would clean or better yest, replace your injector. we have them and a video showing you how, here waterestore.com/search?q=clack%20injectors
@@water_estore thanks so much for the reply! Another source suspected that I didn’t have the cap on the piston/seal housing seated all the way. That ended up fixing the issue. Thank you for all the great videos as you helped me replace the pistons and seal pack on my own!
Hi Gary there is a blue light that keeps flashing on the front of my panel door. How can I shut it off. Also I've put 2 bags of salt and its telling me I have 2% full. Looking in the salt tank its 3/4 full. What's up?
Check your manual, you likley need to tell it how muivch salt you added. Sorry, I haven't had any experience with the flashing blue light.
Gary, quick question, is the best order to troubleshoot, the order you go through in your video?
I don't think the order is all that critical
Question when i clean brine tank and add salt after that i have to add water or i just let like this dry ?
Yes, yiou need to add 3-5 gallons of water depending on the size of your water softener.
Hi Gary, thanks for your amazing videos. I've been troubleshooting this issue for a while and still can't figure it out. So I cleaned the injection valve, and ran a regen cycle. When it was in the brine cycle I can see the water leaving the brine tank and water is disappearing. I stepped away. After the regen cycle I checked back and it's full of water again, up to 2/3 of the way above the amoount of salt I have. I have about the bags worth of salt in there. Is it my setting? I live in Stouffville, On, and the water is hard here, so I set it at 17.
It might be but was there a time when the softener was new when there was less water after regeneration?
@@water_estore It's only been a year old, not sure how they set it up, but it sets to regen when it reaches 0. So my thought is that it's adding water head of time, but I can be wrong.
I have standing water inside the water softener about half full.. When I un-bypass the water softener, it leaks out the bypass valve. Does the bypass valve need replacing?? I will clean out the water and salt tomorrow. I tried the regeneration process, but I don't hear any humming from the motor, but it does complete in a couple hours.
When the water softener is in service, (not bypassed) water shoukld flow through the bypass. Not sure what you mean by "it leaks out the bypass valve"
Hi Gary, I have a EMC 10 Water softener and its brine tank is getting filled up to the top on manual regeneration. I have checked the outflow tube and it works OK at the begining of the Regen cycle draining out water and after 10mins or so out of 74min cycle, the water starts to build up in brine tank. Overflow tube is all clear. Brine tank outlet tube has got no clog where it goes to the top into the main tank (resin tank) area. I have also tried to put 100-300mls of Resin cleaner in the brine tank while the water is still on but it has achieved nothing. When I do manual regen, I keep the inlet and outlet water valve in functional position. Any thing else which can be the cause of this problem or does it need new resin? Will appreciate your diagnosis and treatment on this ill water softener, DOCTOR Gary . Thank you so much
Media replacement will not fix it. Did you check all the suggestions in the video?
Curious, I did a
Manual regeneration cycle and added some powdered iron out product to help clean the system. So before I ran the cycle, the tank was about a third full of salt and had a few inches of water on top of it. I noticed when I ran the region cycle all that liquid was gone and then I checked a few hours later, and the liquid was back again. Is this normal
Yes, see this video on how a water softener works th-cam.com/video/i9pI76dk4Zs/w-d-xo.html
@@water_estore thank you 😊
I started having issues with my brine tank filling all the way up until the overflow level stops it. I just noticed that my dlfc is missing according to the drawings. It's possible I removed the drain fitting and the dlfc popped out without me noticing. Would missing the dlfc cause this issue?
Yes, it definitely would.
@@water_estore is it just a generic part or is it dependent on the fitting. There is no part# listed in my manual
I've got an old softener. It just started continually running water into the tank. It over flowed last night. So I emptied it and am regenerating right now. Any ideas? Or should I just go through all the steps?
It could be one of a few things including a frozen drain line. Follow the steps in the video.
I’ve got an old Culligan in a second home with high iron content that wasn’t recycling. I put it in regeneration, water and unit wouldn’t stop running. Turned large dial by regen switch and water started going in but now won’t drain. Have stirred and punched and scraped bottom with broom handle. I know it’s old but I really think it’s the timer. Can’t find anything on how to set dials. Instructions for timer are on unit but regeneration dial has no instructions. Help!
The valve needs to be replaced. All of that iron is casuing the piston to get stuck. Time for a new water softener, check out this one. waterestore.com/products/hum-deluxe-water-softener-30-000-grain
Do you service the Barrie Area? I’m getting orange water out of my softener I don’t even know where to begin.
Sorry, no we do not.
Gary, I've checked all the valves and during the regen cycle the water level is rising and there is water being sent to the drain. Please help me out. Thanks!
Water is not dropping during the brine portion of the regen cycle?
I have cleaned the injector and the brine line flow control module. During the brine dn cycle the flow to the drain seems to be reduced in volume and water is being added to the tank. Does it make sense to replace the drain flow module?
@@water_estore
During brine/rinse cycle the volume of the water going to the drain will be reduced, and during the refill cycle the water softener add water back in to the brine tank. By your description it sounds like your water softener is operating correctly
Thanks Gary another great video.
Very welcome! Please share video with friends and family!
Can the red E clips come out by pressure or any problem with the system.
No they cannot. These systems are very trouble free.
I have an older camshaft water softener I don't think it's revolving properly there's water building in the brine tank any help?
Sorry, with those my suggestion is just to replace it
@@water_estore The problem I found out was that tabs go in the center there's a small pilot hole on that but I'm still getting water backing up in the brime tank and it is clear the outlet in the back and I drained the brime tank itself
I need help please. I have a whirlpool.... w softener . The low salt or recharge light is continually blinking ... Its a little low on salt but it has been lower many times b4 .
My elec was out last week ...that may have something to do with it . Anyways it want respond when I push any button . I can't even set my time . Can you please help?
Sounds like the circuit board may have been damaged by a power surge. Try unplugging it in, waiting a few minutes and plugging it back in to see if it resets. If not you will need a new circuit board. If not you’ll need a new softener like this one waterestore.com/products/hum-deluxe-water-softener-30-000-grain
Hi Gary
I have 2 piece culligan gold 9” water softener now i have a problem with that and problem is whenever i turn water supply on it just directly send it to drain and then i bypass the water supply and turn regeneration brine tank has more water as compare to before regenerating
So i check brine tank its full clear i check filter its ok i check drain pipe its working well
But i didn’t figured out what the problem is if you understand can you please tell me what is the problem and how can i solve that please
It sounds like it stuck in the backwash cycle. Likely needs to be rebuilt.
@@water_estore thank you so much for replying
Can I rebuild it myself if yes how can i do that and how much it would be cost give me some idea thank you in advance
You need to replace the seal pack and eductor kit
I used a rust out cleaner in my water boss a few days later the brine tank was full of water. Doesn’t seem to be filling during a regeneration but rather it happens randomly in between them. Any ideas? Also my softener won’t regenerate when in bypass mode only in service mode. I notice u regenerate a lot in bypass mode.
If is fills between regenerations water is leaking past the piston. Water softenmer can only regenerate while in service.
Noticed alot of water in brine tank, almost full.Tried to regenerate .Very slow drop in brine tank. Still to much water half full, I'll check tomorrow to see if it rises again...
This video should help you with the troubleshooting.
Can I turn the 1 piece tank on its side to clean tank out?
I wouldn't, they tend to break the top plate. If you are very carfull and tip it on to it's back it might work. But again, I wouldn't.
How do I relieve the pressure before removing and fittings? In bypass mode, the system will not regenerate. This system uses an older Fleck valve.
In bypass mode it will not regenerate but it will release the pressure if you put it into bypass mode and then regenerate.
Where can you get a C clamp and a plug if it is not there?
Not sure what you mean, can you elaborate on what you are looking for? You can always email us pictures to info@waterestore.com
My bride tank was full the other day. I drained it out. now it will not regenerate even manually.
update somehow I got it to start regeneration but after about 10 minutes it went silent. The timer is still counting down though.. where do I go from here?
You might have a pre fill water softener. Where it is normal to pause after the fill cycle th-cam.com/video/GedMruLfXhY/w-d-xo.html
What do I do if my screen on my water softener does not turn on do I replace it ?
Yes, you will need a new circuit board waterestore.com/search?type=product&q=clack+circuit+boards
Can I put palettes salt on top of cristal ?
Yes, but only a little at a time.
if the water is leaking from bottom from pipe, what needs to be done?
Sorry, I don't know where you mean.
I cleaned the (brine tank, floater, injector, etc) I see all the cycles go as expected order. Also the water in the brine tank is at a good level. I removed some water from the Brine tank and Idid regeneration, then water went back to the same good level, that means the water went to the tank and the floater stopped water at good level. I still have the feeling that the water sucking process is notworking. I don't know how to prove that. But I notice that salt level is not getting lower, that means water is saturated with salt because the floateris locked because water level is the same because no water goes from the brine to the resin. Any other steps I can do to resolve the issue? Do you provide service at Richmond Hill, Ontario? Or recommend technician to help with that?
The valve might need to be rebuilt. Sorry I don't know anyone that I recommend in your area.
@@water_estore i have exact problem but mine happened due to leaving no salt and cleaned the tank. Then it happened. Any recommendation?
Hi Garry softener using a lot of salt 2 25 kg month
Check the settings in your water softener and make sure nothing in the house is leaking or running like a toilet.
I have salted water coming in the bathroom when is in cycle. How to fix it?
When your water softener is regenerating, you will have salted water everywhere. Just change the regeneration time to sometime when no one uses the water.
Great videos
Glad you like them! Please share video with friends and family
My water is all the way to the top an I can't get it down. What can I do
All I can suggest is following the directions from the video.
PS I’m a new subscriber
Glad to hear, welcome!
Hi,
I’ve cleaned the injectors and troubleshooted most (except for the piston) it is a fairly new system.
The water level creeps up over time- but there is no leak! It seems like each time it refills it gets a little higher?
It’s a novo 2 part 485HE I also noticed the too (emergency float?) was at a high level and have adjusted this. I had this machine serviced late last winter. I hope you can help!
Does the water level keep rising after the regeneration every day more water? If so water is leaking past the pistons and the seal pack needs replacement
No, I followed all the troubleshooting steps (which I am so thankful for!!!) left the salt low, and marked the line. 2 days later the water was still good. I have “iron friendly” injectors. That seemed to be clear. Though the screen could have been the culprit. I have changed the filter at the well, as well.
Is this maintainace needed every couple months? Or is there something that I’m missing!
No, I followed all the troubleshooting steps (which I am so thankful for!!!) left the salt low, and marked the line. 2 days later the water was still good. I have “iron friendly” injectors. That seemed to be clear. Though the screen could have been the culprit. I have changed the filter at the well, as well.
Is this maintainace needed every couple months? Or is there something that I’m missing!
No, I followed all the troubleshooting steps (which I am so thankful for!!!) left the salt low, and marked the line. 2 days later the water was still good. I have “iron friendly” injectors. That seemed to be clear. Though the screen could have been the culprit. I have changed the filter at the well, as well.
Is this maintainace needed every couple months? Or is there something that I’m missing?
First I had no water coming in. Now the brine tank is full. It wont drain when it regenerates. Ughhh
Sorry to hear. Did you try all of the troubleshooting steps in the video?
@@water_estore yes I did
Do you service oro area?
Yes we do, how can I help you?
@@water_estore Was thinking to install viqua e4 and saw your video on it. I also just saw your business's website too. Maybe It's best to start with analysis first. Can I book a water test? Where should I reach you at? and who would I ask for? Thanks in advance.
My brine tank isn't filling, we have to put water in it. The brine is going in, but no water filling.
I would check the settings, or make sure the brine line flow control isn’t blocked
@@water_estore the brine comes out though, so the line must be open
@@helichuck1 did it ever fill itself?
@@water_estore Oh yes, we have had it for years. I rebuilt the head, and tried to turn down the amount of salt it used, it was set for 18 lb per refresh. Then it wasn't filling the tank. So I just put it back to 18lb, we will see what happens. It is old I probably ought to get a new upflow model.
I have a Morton water softener
Yes, that should regenerate manually, no problem.
Also there is no light next to the softener. The guy that did outlet basement never put one In. Gotta use my phone light
Yes, or a flashlight.
well water, my water is brown salty taste before clearing up
I would have your water tested to find out what is exactly in your water. Then email the results to us for a recommendation info@waterestore.com
Nolan Ports
What does your comment mean?
My water is to soft
I'm using way to much salt
Either your settings are incorrect or water is running comntinuously to drain somewahere in your home. Check out this video on the settings th-cam.com/users/livec6r7qUK8to4
Brine tank full of water n dark
Did the trouble shooting video help?
The problem is you bought a water boss product
Actually any water softener will end up with too much water in the brine tank if not maintained and serviced.
Jesus christ so just buy another one 😭
that is an option but some of these fixes are pretty easy to do and could save you the cost and hassel.
stop talking so much! show!!!
Thank you for the feedback.