I love how the OP was strictly forbidden from helping. They were just standing to the side and letting the chaos unfold like the camera operator of a nature documentary.
I like to imagine she was doing a voiceover like David Attenborough “And here we see a sad, pathetic man with a massive ego weaponising the tiny amount of power he has, staring at the sheer chaos he has caused and sits shocked, wondering where he went wrong”
yup.... and usually after a sh!t show like that...they look for a scapegoat...which is why I'm a major fan about getting "orders" , request or demands via email or text have had co workers try sketchy be via calls (my calls are recorded) and I'd also follow up via text and get a different tone...🙄 because they didn't want it on record
I am a retired nurse and I once worked for a facility that had the same "no cell phones" policy, our cells were to be kept in our lockers. Of course, this policy didn't apply to the hospitalists, like the one who was planning his vacation while were trying to get him to come help with a patient who was tanking. Nope, only us insignificant peons had to keep our cells in our lockers. We decided that since we weren't allowed to use our cells, then have people call either the unit or the supervisor. The policy was changed very quickly. Non-medica(or as we call them, clipboard people)l people should NEVER under estimate nurses, we are very good at problem solving.
Corporate: "why would I give a raise to an employee already doing the work for a low pay?" Also corporate: "why are my best employees always leaving for jobs that pay better?"
That's what my bf's FORMER employer said about him and about 50% of their staff... they hired 4 guys to replace him that he tried to train in his last 2 weeks. It did not go well!
Sheesh, I remember at my previous employment they kept me at my starting pay which was $12 in 2019. Now I was at the time making more than my coworkers but then year after year they never raised my pay. The only time they had to comply was when the minimum wage rate was rising and they only gave me a dime as a raise. I now work elsewhere and recently the pay just been risen. It's not a lot, 4%, but it shows that they do care about their employees. The benefits are better than my old work place, for instance for health insurance I had to pay less than $100 per pay period. My new insurance takes out 90% less than.
But if they don't squeeze the underprivileged for everything they're worth, how will Wells Fargo's poor millionaire shareholders and execs put food on the table ? /s
When poor people are in a rough financial state and need help, they get predatory loans and money-grubbing "rehab" accounts. When banks purposely take toxic assets and are in a rough financial state, they always get bailed out because something something "too big to fail". The economy is designed for the rich to fail upward and the poor to succeed downward.
@@mr.games5883 it is, sometimes ppl forget or dont know, u may know 1 of the reasons y its yu go for the pun and some other silly reasons as well as uniqueness lol
First OP should had stick to her Malicious Compliance all the way through, going like "I was told that only the manager can give advices" and wait until they finally gave her the job.
First story: the coach got butt-hurt because OP was doing a better job than he/she was. Butt-hurt then solicited the manager, and the manager backed the wrong horse. And r/slash said it: one of Machiavelli's Cardinal Sins: "Don't outshine the master."
It's weird how so many banks would rather have their clients learn how to perform necromancy on their dead spouses/relatives than do the simple task of switching names on the account
I have worked for banks before, and that isn't usually the policy. What usually happens is that we constantly have supervisors repeating to us that 1) "we don't give private info to anyone whose name isn't on the account," and 2) "resist account closure wherever possible." As a result, when the major exceptions come up (which is fairly rare in the grand scheme of things,) the physically and emotionally exhausted customer service workers often fall into the default phrases without thinking about it. Then, by the time the realize their mistake, a certain segment of workers would rather double down (in violation of policy) than admit to being wrong on a recorded call. After all, admitting to being wrong on clearly written policy is a fireable offense. But, just being wrong is the fault of the training and just triggers an hour or two of retraining. In practice though, the default written policy of banks is almost always that closing cards/accounts can be done by literally anyone, under the right circumstances. (For instance, lost/stolen cards, death of an account holder, or possible fraud.)
@@kaiseremotion854 Technically, until money leaves the accounts held by a bank, the bank can use that money for profit. But, let's be honest. No one at any level that a customer deals with (even at the highest escalation levels) cares a whit about the tiny profit that a single account makes over a delay of a few weeks. And, most states/countries have laws that allow customers to essentially claim that interest (with a multiplier) if the bank is found to be wrongfully holding customer funds. So, bank policies for customer relations really don't bother taking those profits into account.
@@davidharshman7645 So in other words, the individual bank branch location (workers, lower level managers) would not care about the profit gained on those accounts, but an upper level manager (district, region) might due to seeing over hundreds or thousands of accounts and they have the power, authority, and entitlement to bring the hammer down if the workers so much as breathe wrong?
I like what one poster did. "We can only make the change with the account holder." So OP loaded up a bag with his fathers ashes took it to the office and dropped it on the supervisor's desk. "When you speak to him please tell him I love him and ask where the insurance policy is." It was a big success, OP never had trouble with that company again.
My sympathies on the puppy bloopers. Since going on special kidney friendly food, my pupper has had some farts so noxious and persistent that I've started looking around the room thinking she's pooped inside.
My roommate got a dog and one day I'm in my room it's morning and all of a sudden I hear my roommate gagging and then I hear him say "dogs name did you just poop somehow your stench woke me up" turns out it was only a fart.
@@bland9876 reminds me of the time my friends dad snored so loud he woke himself up and went back to sleep. also how most times my sister would sleep with her 80 kg pitbull right side up face to face or head on chest, woke up in the morning to her butt in my sisters face her dog would start wagging her short tail and stuff then usually fart at some point and shed have to struggle to get her off by order or not quite enough force so either way shed b stuck butt in face and unable to escape the smell for at least 5-15 seconds XD rofl
ive noticed a common theme with bad managers on this channel... seems bad management ideas get changed real fast when it means the manager has to do some actual work
I found a spoon of applesauce or diced apple in their kibble makes a huge improvement. Before i started doing that, I swear I could power my car just on the farts of my dog.
1st story, remember that as his previous boss said: OP wasn't trained, so which better solution to hire someone else who already did the training and make him work his ass instead of investing more money to train and raise someone from inside, who already knows how the system works & can improve it more, then to later have to hire someone new to fill the spot OP would left open after his promotion. As you can see, that was the short sighted more economic choice, but having invested a but more and letting OP improve the system with better results on the long run and no need to give a raise after a promotion, is much cheaper.
Case and point on why I avoid "banks" go with a credit union way less hassle. We go with Navy Fed and they're amazing, if you're military you get paid a day earlier, their customer service is actually good, the automated system is good, If at any point you get confused just ask for a rep. "Banks" suck!
They used to charge me overdraft fees, because a pending charge (that would go through in days) would overdraw the account. The overdraft fee would hit the account BEFORE the pending charge, which would cause an overdraw, and then charge an overdraw on that charge too. The worst part of this is, my paycheck (on direct deposit) would have gone through before the pending charge.
The phrase "unauthorized help" should not exist in any language. If you have experience in a subject and you're denied from helping someone with it because you have an arbitrarily "more qualified" superior, that's unquestionably complete bullshit.
I don't understand why a company wouldn't WANT to pay the exceptional employees more. If they're adding more value to the company than their co-workers, whom you also find at least worthy of the job, you should want to make them happy to be there. People who enjoy their job are better incentivized to earn you more money.
Because they are greedy. Many companies don't care about retaining talent so they are perfectly happy to take a big upswing in productivity, claim credit for it while giving the standout employee nothing.
@@fdm2155 The point is, they're also stupid because retaining a high achiever should be a priority. Common sense greed would make them retain them more efficiently, this is just narcissistic power trips and refusal to adapt.
if someone doing it for free already, they’re not gonna start paying them to continue doing it. they’re just going to start expecting the employee to do it for the same pay. which is exactly why you NEVER do more then what you’re getting paid for. NEVER. you’re not making yourself “more valuable” you’re making yourself a target for manipulation. r/antiwork !!!
@@SidereusOfTheFallen As one of the worst employers on the field, according to what corporations think is best, think that people who like their jobs and/or are actually achieving accomplishments should get one-time monetary or other bonuses or even promotions according to how much of an impact their accomplishments have. Continuesly accomplishing things and earning bonuses can be easily seen as a pay raise BUT according to what I learned, if everyone is equal, no matter what, then nobody will try to be fake accomplishing stuff because that will be negative to the actual good employees and they will probably quit their positions. I understand their point of view, meaning that I can understand that this could be an issue, but isn't the higher up's job to know who is working and who is not? Also, giving what the customer wants, instead of ripping him off with low quality products, isn't what business is all about, even if you have to go an extra mile to do it?
@@twisted.whiskers6730 I mean, here's the other thing; if they aren't being compensated properly (higher wage, more days, etc), that same pillar that got built to hold everything up? It'll happily GTFO and let it all come crashing around them. Which makes the heads not want to pay and such even stupider. It's an investment basically
Everything Wells Fargo did is technically illegal. 1: they are to notify about closing an account that has money in it. 2: because they DID NOT notify the closing of the account, they are actively causing financial harm to the customer. 3: refusing to work to rectify the situation could be counted as attempting to steal money from customers. My room mate used wells fargo, and she got run around from them when she was living here, she found a new bank a few months after moving here.
The thing is that many companies feel that they can do this because you won't fight them. Taking time away from your life or job could potentially result in job termination so people lower on the totem pole are less likely to try and fight the massive corporation. Knowing those odds, if a massive corporation can get away with bad behavior, they will. Courts in pretty much every city/county/state/country are incredibly backed up and represent one of the least funded sections of government.
Companies have the mentality "it's only illegal if you get charged" - take the Volkswagon emission scandal. They were more than happy to break the emission laws and cheat people out of the contribution they were meant to be making, and the only reason it's changed is because they got caught.
first story is too true, my first civilian job after military, my immediate manager didnt give me raises or bonus, while giving it to his friends while they underperform. he left 2 years later, 8 years laters i'm the 2ic of the whole firm and he is still a low/middle manager, karma will come back to you
When my mom passed away we had a similar problem with the bank. Even with all the documentation about her death they kept calling asking to talk to her about her account. One day, some worker of the bank came to my house and asked see my mom. I gave her the address of the cemetery. After that call my brother who called his friend, the general manager of the bank, and problem solved.
I did that, too, after my dad died. I had no problems with banks but with an insurance company. They constantly asked the new address of my dad and didn't process his death (and yes, I did sent them the certificates). So I gave them the address of the cemetery and his gravesite number. Several weeks later they phoned me because there was a problem. The correspondence came back with the message that the recipient didn't live there. So I told them: "Of course he is not living there - HE IS DEAD! You wanted to have the address where he is residing at the moment and I gave you the address of his grave." Suddenly all problems were solved and his contracts annulled.
Add Bank of America to the list of banks you shouldn't use. The runaround they gave my mom(power of attorney) on my grandmother's account was ridiculous.
3:34 Was that Managers job ONLY to coach those under him? Because, be that the case, then yes, OP definitely should have been promoted to their position (and I can definitely understand why the scared cupcake of a manager would have felt very threatened by what OP was doing,) but I honestly doubt that's all their position entailed, as there are usually things behind the scenes Managers have to do that you don't see, which is one of the reasons why they tend to suck at different parts of their job, their attention is being divided! Which, be that the case, which it probably was, this manager should have felt RELIEF at OP's help, knowing they basically had a coach they just had to monitor sometimes to make sure was answering things correctly, but was taking a HUGE burden off their plate, allowing them to focus on other parts of their job! Had I been that manager, I would have taken all the statistics since this person started helping, compared my teams statistics to others and brought that to the higher ups saying "We need a new position with at least a slight pay increase, this is why I think so, this is the difference it is making for my team and I think it should be implemented company wide to have at least 1 person per team in this position to help supplement the manager." I'd show all the data, my reasons for believing this, etc. Corporate probably wouldn't go for it, because they are all about short term gain, long term loss, but it would be worth a shot.
When I was a kid there was this tv ad for a bank that was offering I don't know what (maybe a deal for loans or something). In the ad, there was this lady who'd just been seeing this deal through with a bank employe, and she said: "This sounds very good to me, but is it ok if I check with my husband?", "Sure, ma'am, no problem". So she leans to the employe, holds his hands, closes her eyes and starts calling her husband medium-style: "Enrique, Enrique, give us a sign if you're among us". As she speaks, the desk shakes, the lights flicker and a big printed sign of this deal moves towards them, the employe sees it, looks at the lady and subtly points at the sign with his head as if he was saying: "There you go".
These banking stories are exactly why my parents taught me to always name someone you trust as a second account holder. That way, if something happens to you, they can deal with the account without issues
8:42 im not familiar with the term “checking account”, but if it is pretty much the same thing as a “current account”, then i am surprised that the bank in that story doesn’t have a system where you apply for the regular account regardless, and if you don’t qualify for the regular account, you get the “rehab” account (Which is how it works with the bank i am with)
To the hospital story: I hate managers that act like work is the only thing in people's lives. Spouse? nonexistent. Kids? What kids? Business contacts? nonexistent.
That happened to my mom, we were trying to put her name on the account after my dad died. The only way for them to change that is either speak to my dad or get a copy of his death certificate. We took a copy and showed them..to this day they did not put the account solely in my mom's name. 😒
That same thing happened with my mom and the banks when my grandfather died. Only one bank gave us a hard time, the biggest pushback was from the utilities. ConEd is more secure than Fort Knox.
Also dude, I liked the puppy blooper at the end. My Grandather's dog had been conditioned so much that if it farted in the room she would get shouted at and sent to her bed. By the time the dog was old if we saw her suddenly get up and go to her bed we knew someone had farted. The dog would know instantly and it didn't matter if it was her or someone else, she'd get up and leave the room. Then a few seconds later everyone else would smell it. The dog would fucking leave the room if anyone, even the cat farted because she didnt want to get bollocksed by my Papa.
My family had an issue like the one with Wells Fargo. When my sister died unexpectedly in 2006, my mom wanted her MySpace closed. The operator said they needed to speak with her to do it. Mom explained she had died and they then asked for a certified death certificate to close it! According to my mom, they made this request in the tone of patrinization. She went thru the roof and decided to let the estate lawyer handle it. Her account was closed within 2 days, with no need for the certificate.
As someone thats worked for a bank, you just have to let the bank know the account holder has passed away and then we will need certain documents to get everything moved over.
I know. I also work for a bank. People love to leave out the fact that they don't bring in documents and don't want to book ahead with the person who takes care of this. They're mad cause the bank wouldn't do what they want just at their say so as they walk in off the street.
@@mariposa9506 Yeah and honestly even if they do walk in off the streets, as long as they don't mind waiting for the right person to be available (might already be with a customer) and they have the documents, its fine. It just takes a little time to process everything but bringing in your spouses ashes is ridiculous.
I have personally used the ouija board line myself many times. I had to close accounts in my mother and fathers names when they passed, the amount of times I was told, "well we need to talk to the account holder." I say, "They are dead," then I hear, "Well we need to speak with them to confirm that."
Unsanctioned help: That boss sucks! You were literally doing their job for them, and they complained??!? My boss LOVES delegating! I came back after a leave, and introduced myself to a new employee by inviting her to feel free to ask me anything, anytime. My boss chimed in her enthusiastic agreement, and told her I'm 'much more patient' in explaining things. lol
Former wells fargo employee here: The second chance checking is actually a good account. Yes, they restrict your daily spending, but you can waive the fee if you transfer $25 from your checking to savings every month automatically, have at least $500 in direct deposits, OR use your debit card a certain number of times each month. But not many banks offer these types of accounts, and i can tell you from experience it's a pain in the ass not having a checking account. Also, your account will be converted to a regular checking account if you have a good history for a certain amount of time, and don't bounce checks. If things happened the way OP says, they should have escalated to Customer Care (executive office) by threatening legal action. Also, the employee who refused to serve OP because his voice didn't match the name violated policy as well as whoever opened the account in the first place, because they clearly didn't run chexsystems to see the previous charge off.
Yeah when I tried to threaten legal action when WF fucked me over the response was basically "You signed the agreement, are literally broke and overdrawn by $1000, and we have lawyers that specialize in this kind of thing. What exactly do you expect to accomplish?" Now the reason we were overdrawn was because of how they processed withdrawals and deposits. If they'd processed things in chronological order, we'd have been fine. But instead they processed all the withdrawals first, forcing us to overdraw, then applied all the deposits after. Then stiffed us with overdraft fees on a couple dozen withdrawals that--again--we would've had the money to cover had they simply processed things in the order that they actually happened. Instead of the order most likely to force us below 0 and then charge overdraft fees for.
@@adamb89 when was this? Because now by law, they have to process deposits first, then debits. Also, if that call was pulled for QA, they would get in a lot of trouble. Threat of legal action is supposed to be an immediate transfer to customer care. Now, wells fargo has been really, really bad in the past. But in the last few years, after the fake account scandal (which was not just wells, they just got caught first), they completely overhauled their policies and practices. So if this was a long time ago, yeah, that's not surprising. But if it was more recently, that would actually be really surprising to me.
Also, op was plain lying about being the account holder. I would think it's reassuring when your bank doesn't give info to someone who falsely impersonated you.
@@spooniejusticewarrior 2007 I believe. And I know they got their slap on the wrist and token fine, but they just passed that cost on to their victims. Er, mean customers. Anyway I use USAA now and will never look back!
@@adamb89 how did they pass the cost onto customers? They didn't increase their fees or anything. Again, it wasn't just wells fargo doing this shit. It was nearly every bank. I know that doesn't absolve wells of responsibility, but it's silly to single them out. And they have taken steps to improve. Are they perfect? Absolutely not. I worked there on and off for several years. They treat most of their employees well, but phone bankers are like bottom tier and are treated really poorly, even after removing sales goals. As a loan processor and underwriter, i loved working there. As a phone banker, it was hell. Not just because of the company though, the customers were terrible, especially when they just didn't understand how transactions and debit cards work and would blame us for their overdrafts, even with deposits posting first. Mostly because too many people think when you make a debit card purchase it immediately comes out of the account, when in fact, you get a pending hold on the account, which drops off after 3 days. The merchant has 30 days to submit their batch of the transactions, so when the pending transaction dropped off, they would think they had more money than they did, and when the transaction would post weeks later, they would blame the bank for their overdrafts .This is why keeping a ledger is important.
My grandmother had the opposite problem as the people trying to access theirs or their late families accounts because apparently the bank thought she had died! My grandma was sitting in the office (pre-covid) of the bank and the clerk brought over some paperwork that basically said she was dead and therefore couldn't access her accounts or lockbox. Her ID was outdated, and she was coming to the bank to get her birth certificate so that she could get an ID to prove that YES, she was actually alive. So she was just trying to get the proof that she wasn't dead while sitting there, healthy as a horse, being told she had apparently died years ago.
That was the funniest thing I've ever heard of I'd like to see the look on their faces when they placed had earned on their desk so they can talk with it with the account holder
12:15 I used to work at a facility for the developmentally disabled on the night shift. We were supposed to have a landline phone available in case of emergency, and the numbers for anyone I would need to call were in a binder in the kitchen (it was a group home that would hold up to 8 people). One of my clients was prone to seizure, for which he had a prescription to pull him out of it. Which required authorization from the nurse on duty, which meant I had to call her. Also had to call her as well as an admin on duty for any incident (IE a fall, an unaccounted for bruise, an altercation between clients, etc). At this time, I had a phone that was kind of between a flip phone and a smart phone, and I used that to page the people I needed to contact (both the AOD and NOD carried a pager, and later a cell phone) and always used my private number, since I could provide care without having to try to find the phone (which was occasionally misplaced) or the phone book. Oddly, no one ever mentioned the fact that they were calling my cell phone, even with a no cell phones on the floor policy. Probably because they were smart enough to realize WHY I did it.
When I was setting up a new bank account after getting a divorce, my ex-wife (who I still get along with) told me under no circumstances should I set up an account with Wells-Fargo. After hearing this story, I'm so glad I listened.
I can answer the question at 3:28. Because why would they pay something that it's done for free. And if in the long term, they lose a good worker because of it, well, management is all about short-term results not about long-term.
See, there's the problem with the bank story, it's --Wells Fargo-- Fells Wargo. They are one of the worst banks around and will constantly steal your money when you aren't looking. It almost happened to my mom when she tried to cash a check for $2000 but she basically stomped on their toes for her money.
11:58 This is almost what my dad's cousin did when trying to get a sick mate's pension from the post office and is something you'd expect from Father Ted or Still Game. My dad's side of the family are Irish, with a lot of them in a small town a few miles from Dublin and the things that go on there could inspire a few dark comedies. One of my dad's many cousins had gone to the post office with a mate to pick up a pension for another mate who wasn't well enough to leave their house, and the lass behind the desk denied them picking up the pension. Saying that they can only hand over the pension only if the owner is present, my dad's cousin tried to explain the condition of his mate and the cashier wasn't having any of it. So the cousin and his mate left to go fetch their sick mate. They then returned some time later with their mate held up by the two of them and said, "We're back with the Mr so and so." The lass looked up asking for personal details to notice that something wasn't quite right and the sick fella who was all slumped on his mates' shoulders. Then it clicked, the guy was freshly had passed away and his mates had brought his corpse in to prove that he wasn't well. Then the two of them dropped their mate and ran out of the post office. Leaving their dead mate's corpse on the post office floor. My nan who told us about it, think she said that it was featured on an article or news report from Sky news and some other big newspapers.
I keep a secondary account at Wells Fargo in case I need to access funds while in another state. I used to use them as my main bank. Unfortunately they pulled so much BS and made so many non customer friendly decisions I closed all my accounts but one. I moved to a local bank and the service is wonderful. No long distance calls to some minion that could care less about my problems or needs. I will never go back.
This is why I prefer local companies. They need your business to survive so they fight for your business. A multi-state/multi-national business does not need your business to keep them going to the next day so they often act like it. If everyone that has ever given the run around simply upped and left (not necessarily to a local company), that bad behavior will cease immediately as profits go down the toilet. And this is also why said companies fight really hard to remove competition wherever possible (See: Right to Repair as an example). It's free money if there's no competition. Why doesn't like free money? Who doesn't like so much free money they can't spend it all?
One of my old bosses sat me down about answering questions my coworkers have that "are the duty of the supervisors and managers and I need to learn that's not my role". I know they brought it up because I would always help everyone anyway I could, coming in almost an hour early each day to do so (not paid just how my buses rolled) but the fact I was sat down after just answering the question "is it time to clock in yet?" was the stupidest thing to me. apparently reciting the time is a top of the food chain only thing.
Story 4: that's the exact reason why I will NEVER deal with Wells Fargo. They're sketchy af and will fight you over EVERYTHING. Including fraud of $300+ in a completely different state that you're not in. I have several horror stories just within my family. There's a reason they were sued and had to pay out a ton of money
rSlash to the first story you actually did miss a part of it, the Corporate Boss dose actually offer OP the job as trainer OP just turns it down, because he like and prefers his current position, OP I'd I remember right saids it's because it pays him enough and has pretty flexible time Not sure if you missed it or just not saw it but I saw another video talking about it
You can't promote top performers, because you end up with trying to find 2 more people to do the job of one person, that's why management ends up promoting incompetent people in order to try to find someone better for the team. That's why if you want to move up you have to change companies.
Omg that first story with the training was similar to my current job. They gave us 22 modules to read and it took about 7 hours to complete before starting. 90% of the info wasn't relevant to our job role and it took us about a week or so to learn on the job via mistakes and other people's mistakes
the r/puppybloopers was the reason my driving teacher (who had his dog in the car sometimes while teaching) always had a pack of matches on him. If the doggo farts just light a match for a few seconds. Idk why but it helped
I love the puppy bloopers. XD I never could teach my dog to leave the room before he farted, he always leaves after. They could be classified as a airborne chemical weapon.
In relation to story one, yeah you'd think that would be the answer but here's my story. I have been working for the same company for 5 years. During that time I have gotten to know more than the managers, have taken over with some team meetings, and have even helped other staff when they have had problems. Yet I AM STILL IN THE ENTRY POSITION! They have promoted others over me, and even hired new people when clearly (and this has been echoed by my team members) I should have been promoted. So, yes you'd think it WOULD be the obvious answer, but then manager have some weird ideas go through their heads. 5 wasted years in a dead end job... I only stay there because other job opportunities are far and few between.
First story: why wouldn't you encourage your employees to help eachother?? At my job they actively encourage us to help eachother because then we help the customers more efficiently 🥺
When I was first on my own (about 17 years ago) I banked with Wells Fargo. Never again, they are a terrible company to bank for... the experience was horrible... the extra charges and difficulty in dealing with their systems and trying to get anything done. I can't believe they are still in business... are they still in business?
You have my sympathy for the gaseous pupper. Both my dog and cat have the foulest gas. My dog must have been a frat bro in a previous life because he'll also come up to you and burp right in your face. As my husband says: I pick gassy pets, sweet, but gassy.
Phones on the clock: Unless staff is abusing their phones during business hours, I don't see a problem with answering a quick text. That being said, it really should be an emergency when it's a health care setting. I get the call about the bitten kid, but a purchase? That one is definitely a break-time call ;)
About 15 years ago there was a company that called our house EVERY DAY to attempt to speak to my husband. They wanted him to sign up for a service, there was no way I was going to give them his cellphone # to call so they could bother him at work. EVERY DAY I let them know that he was working & they should put our # on their do-not-call list but they would let me know they could only speak to [husband]. After about a week of answering these calls, I said "This is he." after they asked for [husband]. They said "This is [husband]?" & I said "yes, this is [husband]." We went around a couple of times but she gave her spiel, I told her no & to add this # to her do not call list...we have never heard from them again.
My cable bill is still in my father's name. He died in 2001. When my mother wanted to 'take over' the account they said we'd have to start completely over losing long term discounts (I still only pay $10 a month for a VOIP line they now charge $30 for) and all the email addresses we'd had for years. I would have to change contract info on easily a hundred sites and companies as well as dozens of friends. F that. Mom died in 2020. I tried again to get the account name changed and was told it was impossible (it took 15 minutes on the homeowner's insurance policy) so, it's still in my father's name. Years ago as him I gave account privileges to me so I can change and drop services. I just can't have my name on the account and keep my contact email address I chose decades ago.
The dog fart at the end reminded me of a similar, but opposite situation that happened a few years ago. My husband and I have two 70lb pit bulls. I was in the living room watching TV and my husband and dogs were in bed. I hear my husband loudly fart from the bedroom and about 10 seconds later both dogs came walking out. You know it's bad when you stink the dogs out of the room 😂
I’m told that my husband’s maternal grandfather had SBDs (silent but deadly farts) and would blame the dog, who also would have SBDs, and they could rarely be sure if he was lying, even though they suspected that he was behind them, as the dog usually laying next to his chair.
I'm terrified about what would happen to my finances when I die or if I become incapacitated. Luckily I've got two parents that are still alive that I trust fully and I have added them to all my accounts so there will be no hassle if something were to happen.
The Flight Booking story. The reason they cant give a PARTIAL refund is because it ALL has to go back on your payment type. They cant just pay to your card the amount you want them to, it has to be in the same form of payment as when it was made and for the amount it was made. This is to stop fraudulent transactions. That story is FAR from Malicious Compliance since its following banking protocol. PS: Before anyone points out that such can be done in supermarkets and department stores. That is because you are STANDING in front of them while they input the amount being returned to your card and you are SWIPPING that card through the reader. That is a big difference to it being done over the phone. The same principle applies where you have a store account and they credit back the amount for items you never received in a home delivery. Plus we dont know when this story is from either.
LOL! Starting the year off right, with a Puppy Blooper! I feel your pain, rSlash; my chihuahua once cleared the apartment with one of her Silent but Deadly's.
OMG, I had a few accounts through Wells Fargo. One was a checking account that a guy whom I was dating got me to open because he started with the bank working for them, closed not long after due to no activity. Then I had a credit card. Now I did have this tendency of if I have paid off a credit card and don't need to use it I won't use it. Which most banks reward you for that. Not Wells Fargo they actually canceled the card with out even contacting me after 10 months of no usage. Then I had a business account due to being an officer in a professional organization. The hoops I had to go through to manage the account was insane, and I didn't even pick the bank, the organization did. Also PUPPY BLOOPERS I have missed those. We seriously need just an episode of all those puppy blooper clips.
omg same thing happened when my mom died. The power company refused to shut off her power even though we tried to provide them with a copy of her death certificate. They said they wanted the original one. Come on, those cost like $30 and they don't need an original. I offered to come to their office and they could copy from my original and they said no. I said fine, keep it on then because you will be coming after a dead woman.... we just waited until the next day and called back as my mother and the power was shut off within the hour lo.
I work in a secure warehouse. I’ve been there 3? Maybe 4 years…. Had that policy come through because we deal with very high end and pocket sized items and you can’t be in your pockets anyway. They just set it up where your phone is in a locker and you work on the other side with a headset and Bluetooth signal booster to answer any calls…..But before that solution, they pretty much set up a one man call centre! Did *Not* last long!
My work also tries to enforce the no phones policy. Originally, we could have our phones on us while we worked incase of something important came up. We hire Temps at our work, so that rule became stricter. So in mid July of 2021, our production manager took each department into a meeting about the no phones policy. He told us, under no circumstances, are we allowed to have our phones on us at all. We, of course, were royally pissed, but he didn't seem to care. When I told him what if I get an important call that couldn't wait, he basically told me that it has to go through the company and that any call could wait. After that, nothing much changed for me because I ignored the rule. However, 3 weeks later on August 2nd, I got a distraught call from my sister while at work. My dad had died that morning and I had to go home so I wouldn't have a breakdown at work. I notified my production manager before I went home. Since then, they haven't enforced the no phones on your person policy. Sometimes, calls can't wait. I'm glad I ignored the rule.
My grandma has been dead for 15 years. Our electricity is still in her name because we sent APS her death certificate more than 20 different times and every time we contacted them about they kept claiming they got nothing, even those we had the fax complete receipts and even took them down to the APS office and showed them all the receipts proving they'd gotten her death certificate over and over. We even took a photocopy down to the office with us and they said they'd change it over into my father's name. Even after confirming it was indeed switched in their system, the bills still come in grandma's name. We finally got fed up because last time we called and told them this is bullspit, they told us "The only thing you can do is let the account close for nonpayment and then open a new one in your name." And that the whole thing could take more than 6 months, with a month or more of that being us without any power at all. And, they said since the account being closed for nonpayment is my grandma's account, as he next of kin we would still be responsible for paying off her account and paying all the late fees for it.
I love how the OP was strictly forbidden from helping. They were just standing to the side and letting the chaos unfold like the camera operator of a nature documentary.
Hahaha I imagined this as that one scene in Mean Girls where everyone is fighting while Regina just watches with a smirk
I like to imagine she was doing a voiceover like David Attenborough
“And here we see a sad, pathetic man with a massive ego weaponising the tiny amount of power he has, staring at the sheer chaos he has caused and sits shocked, wondering where he went wrong”
@@ZombieSazza Exactly what I thought of!
"
"YeS StOp AnSwErInG QuEsTiOns! I DON'T PAY YOU TO THINK, I PAY YOU TO WORK! NOW WORK, SERF!"
yup.... and usually after a sh!t show like that...they look for a scapegoat...which is why I'm a major fan about getting "orders" , request or demands via email or text
have had co workers try sketchy be via calls (my calls are recorded) and I'd also follow up via text and get a different tone...🙄 because they didn't want it on record
I am a retired nurse and I once worked for a facility that had the same "no cell phones" policy, our cells were to be kept in our lockers. Of course, this policy didn't apply to the hospitalists, like the one who was planning his vacation while were trying to get him to come help with a patient who was tanking. Nope, only us insignificant peons had to keep our cells in our lockers. We decided that since we weren't allowed to use our cells, then have people call either the unit or the supervisor. The policy was changed very quickly. Non-medica(or as we call them, clipboard people)l people should NEVER under estimate nurses, we are very good at problem solving.
Corporate: "why would I give a raise to an employee already doing the work for a low pay?"
Also corporate: "why are my best employees always leaving for jobs that pay better?"
They don’t promote/increase income of those kind of employees because they’re essentially getting a manager/coach/etc at the price of a lower position
That's what my bf's FORMER employer said about him and about 50% of their staff... they hired 4 guys to replace him that he tried to train in his last 2 weeks. It did not go well!
Sheesh, I remember at my previous employment they kept me at my starting pay which was $12 in 2019. Now I was at the time making more than my coworkers but then year after year they never raised my pay. The only time they had to comply was when the minimum wage rate was rising and they only gave me a dime as a raise. I now work elsewhere and recently the pay just been risen. It's not a lot, 4%, but it shows that they do care about their employees. The benefits are better than my old work place, for instance for health insurance I had to pay less than $100 per pay period. My new insurance takes out 90% less than.
I love that wells Fargo's idea to help poor people be more financially responsible is to squeeze extra money out of them. Very classy.
But if they don't squeeze the underprivileged for everything they're worth, how will Wells Fargo's poor millionaire shareholders and execs put food on the table ? /s
It's actually really easy to waive the monthly fee.
@@sars910 0
When poor people are in a rough financial state and need help, they get predatory loans and money-grubbing "rehab" accounts.
When banks purposely take toxic assets and are in a rough financial state, they always get bailed out because something something "too big to fail".
The economy is designed for the rich to fail upward and the poor to succeed downward.
@@cherenkov_blue There’s a saying about how it’s more expensive to be poor, and it certainly rings true with stuff like this.
RSLASH: Hugo, buddy...you can't be barking while I'm recording...okay bud?
Hugo: Farts-in-malicious-compliance
lmao. I'm so happy he did puppy bloopers again, i kinda missed them
@@chrisb.3353 yeah i kinda wish he just made a full video of just puppy bloopers
I thought it was Yugo
@@mr.games5883 it is, sometimes ppl forget or dont know, u may know 1 of the reasons y its yu go for the pun and some other silly reasons as well as uniqueness lol
Yugo. He named his pup after the main character of Wakfu, cause RSlash is a man of culture.
First OP should had stick to her Malicious Compliance all the way through, going like "I was told that only the manager can give advices" and wait until they finally gave her the job.
Coach gives the advice, not manager
@@klyxes Then OP should wait until they were made the new coach, salary and all
th-cam.com/video/a3Z7zEc7AXQ/w-d-xo.html
First story: the coach got butt-hurt because OP was doing a better job than he/she was. Butt-hurt then solicited the manager, and the manager backed the wrong horse. And r/slash said it: one of Machiavelli's Cardinal Sins: "Don't outshine the master."
th-cam.com/video/a3Z7zEc7AXQ/w-d-xo.html
It's weird how so many banks would rather have their clients learn how to perform necromancy on their dead spouses/relatives than do the simple task of switching names on the account
i forget doesn't it allow the bank to use that money or something since it would no longer be accessed?
I have worked for banks before, and that isn't usually the policy. What usually happens is that we constantly have supervisors repeating to us that 1) "we don't give private info to anyone whose name isn't on the account," and 2) "resist account closure wherever possible." As a result, when the major exceptions come up (which is fairly rare in the grand scheme of things,) the physically and emotionally exhausted customer service workers often fall into the default phrases without thinking about it. Then, by the time the realize their mistake, a certain segment of workers would rather double down (in violation of policy) than admit to being wrong on a recorded call.
After all, admitting to being wrong on clearly written policy is a fireable offense. But, just being wrong is the fault of the training and just triggers an hour or two of retraining.
In practice though, the default written policy of banks is almost always that closing cards/accounts can be done by literally anyone, under the right circumstances. (For instance, lost/stolen cards, death of an account holder, or possible fraud.)
@@kaiseremotion854 Technically, until money leaves the accounts held by a bank, the bank can use that money for profit. But, let's be honest. No one at any level that a customer deals with (even at the highest escalation levels) cares a whit about the tiny profit that a single account makes over a delay of a few weeks. And, most states/countries have laws that allow customers to essentially claim that interest (with a multiplier) if the bank is found to be wrongfully holding customer funds. So, bank policies for customer relations really don't bother taking those profits into account.
@@davidharshman7645 So in other words, the individual bank branch location (workers, lower level managers) would not care about the profit gained on those accounts, but an upper level manager (district, region) might due to seeing over hundreds or thousands of accounts and they have the power, authority, and entitlement to bring the hammer down if the workers so much as breathe wrong?
But I would love to learn Necromancy but just to close a simple bank account that’s a little insane in everyone’s opinion
/r: Yugo, no barking today
Yugo: Ok *Engages in chemical warfare*
🤣🤣
Dog farts are the worst 🐕💩💨😭
I like what one poster did. "We can only make the change with the account holder." So OP loaded up a bag with his fathers ashes took it to the office and dropped it on the supervisor's desk. "When you speak to him please tell him I love him and ask where the insurance policy is." It was a big success, OP never had trouble with that company again.
“Why didn’t you tell us this was a bad location for the embroidery”
_[OP, sipping coffee, forwarding emails]_
“Oh…”
My sympathies on the puppy bloopers. Since going on special kidney friendly food, my pupper has had some farts so noxious and persistent that I've started looking around the room thinking she's pooped inside.
🤗🙏 to you and your puppy.
My roommate got a dog and one day I'm in my room it's morning and all of a sudden I hear my roommate gagging and then I hear him say "dogs name did you just poop somehow your stench woke me up" turns out it was only a fart.
@@bland9876 😨
Apples
@@bland9876 reminds me of the time my friends dad snored so loud he woke himself up and went back to sleep. also how most times my sister would sleep with her 80 kg pitbull right side up face to face or head on chest, woke up in the morning to her butt in my sisters face her dog would start wagging her short tail and stuff then usually fart at some point and shed have to struggle to get her off by order or not quite enough force so either way shed b stuck butt in face and unable to escape the smell for at least 5-15 seconds XD rofl
ive noticed a common theme with bad managers on this channel... seems bad management ideas get changed real fast when it means the manager has to do some actual work
That's how it typically is smh. Sometimes, I really hate work
Glad to know my dog isn't the only one that interrupts work with the power of a smelly fart!
I work in a vet office, and know firsthand that there are plenty of dogs and cats whose gas can clear a room.
IKR? And I've noticed that the dog or cat becomes unusually affectionate when they get gassy.
My dogs farts are soo bad
@@NameOfRain I wish I had that power to clear shops....
I found a spoon of applesauce or diced apple in their kibble makes a huge improvement. Before i started doing that, I swear I could power my car just on the farts of my dog.
1st story, remember that as his previous boss said: OP wasn't trained, so which better solution to hire someone else who already did the training and make him work his ass instead of investing more money to train and raise someone from inside, who already knows how the system works & can improve it more, then to later have to hire someone new to fill the spot OP would left open after his promotion.
As you can see, that was the short sighted more economic choice, but having invested a but more and letting OP improve the system with better results on the long run and no need to give a raise after a promotion, is much cheaper.
We call it “Wells How Far Can They Go” and refuse to do any sort of business with them. They are the worst!
Case and point on why I avoid "banks" go with a credit union way less hassle. We go with Navy Fed and they're amazing, if you're military you get paid a day earlier, their customer service is actually good, the automated system is good, If at any point you get confused just ask for a rep. "Banks" suck!
They used to charge me overdraft fees, because a pending charge (that would go through in days) would overdraw the account. The overdraft fee would hit the account BEFORE the pending charge, which would cause an overdraw, and then charge an overdraw on that charge too. The worst part of this is, my paycheck (on direct deposit) would have gone through before the pending charge.
Back when they were called Walcovia we called them "walk all over you"
*Boss gets fired by his employee following his orders*
*Insert Spiderman pointing at eachother meme*
Isn't it supposed to be *insert surprised Pikachu face*
Wells Fargo opened 7, yes SEVEN new accounts with annual fees for my 95 year old great aunt.
Never, NEVER bank with Wells Fargo kids.
The phrase "unauthorized help" should not exist in any language. If you have experience in a subject and you're denied from helping someone with it because you have an arbitrarily "more qualified" superior, that's unquestionably complete bullshit.
I don't understand why a company wouldn't WANT to pay the exceptional employees more. If they're adding more value to the company than their co-workers, whom you also find at least worthy of the job, you should want to make them happy to be there. People who enjoy their job are better incentivized to earn you more money.
Because they are greedy. Many companies don't care about retaining talent so they are perfectly happy to take a big upswing in productivity, claim credit for it while giving the standout employee nothing.
@@fdm2155 The point is, they're also stupid because retaining a high achiever should be a priority. Common sense greed would make them retain them more efficiently, this is just narcissistic power trips and refusal to adapt.
if someone doing it for free already, they’re not gonna start paying them to continue doing it. they’re just going to start expecting the employee to do it for the same pay. which is exactly why you NEVER do more then what you’re getting paid for. NEVER. you’re not making yourself “more valuable” you’re making yourself a target for manipulation. r/antiwork !!!
@@SidereusOfTheFallen As one of the worst employers on the field, according to what corporations think is best, think that people who like their jobs and/or are actually achieving accomplishments should get one-time monetary or other bonuses or even promotions according to how much of an impact their accomplishments have. Continuesly accomplishing things and earning bonuses can be easily seen as a pay raise BUT according to what I learned, if everyone is equal, no matter what, then nobody will try to be fake accomplishing stuff because that will be negative to the actual good employees and they will probably quit their positions. I understand their point of view, meaning that I can understand that this could be an issue, but isn't the higher up's job to know who is working and who is not? Also, giving what the customer wants, instead of ripping him off with low quality products, isn't what business is all about, even if you have to go an extra mile to do it?
@@twisted.whiskers6730 I mean, here's the other thing; if they aren't being compensated properly (higher wage, more days, etc), that same pillar that got built to hold everything up? It'll happily GTFO and let it all come crashing around them. Which makes the heads not want to pay and such even stupider. It's an investment basically
Everything Wells Fargo did is technically illegal.
1: they are to notify about closing an account that has money in it.
2: because they DID NOT notify the closing of the account, they are actively causing financial harm to the customer.
3: refusing to work to rectify the situation could be counted as attempting to steal money from customers.
My room mate used wells fargo, and she got run around from them when she was living here, she found a new bank a few months after moving here.
Sounds like it was a same-sex couple as well.
The thing is that many companies feel that they can do this because you won't fight them. Taking time away from your life or job could potentially result in job termination so people lower on the totem pole are less likely to try and fight the massive corporation. Knowing those odds, if a massive corporation can get away with bad behavior, they will. Courts in pretty much every city/county/state/country are incredibly backed up and represent one of the least funded sections of government.
Well fargo slrwsdy got csught opening up accounts without permission
Companies have the mentality "it's only illegal if you get charged" - take the Volkswagon emission scandal. They were more than happy to break the emission laws and cheat people out of the contribution they were meant to be making, and the only reason it's changed is because they got caught.
first story is too true, my first civilian job after military, my immediate manager didnt give me raises or bonus, while giving it to his friends while they underperform. he left 2 years later, 8 years laters i'm the 2ic of the whole firm and he is still a low/middle manager, karma will come back to you
Whoever sees this have a amazing day
Thank you! You have a good day as well!
Right back at ya!!
i hope you hqve a happy new year :))
Nah my guy. You have an amazing year
Thank you, kind soul. Have a wonderful and fantastic day too.
"and this is rslash puppy bloopers"
best part of the video
I hate that segment, because theres never enough of them. I want more puppy stuff, dammit! xD
Stinky farts!!!
No it's just a filler and I hate it
Soldier: I trained your staff for you!
Engineer: What?!
Soldier: You told me to!
Engineer: how much!
Soldier: I have done nothing but train your staff for three days.
Medic: UGH! IDIOT! VAT HAVE YOU BEEN TEACHING ZEM?!
Soldier: How to teleport bread! :D
When my mom passed away we had a similar problem with the bank. Even with all the documentation about her death they kept calling asking to talk to her about her account. One day, some worker of the bank came to my house and asked see my mom. I gave her the address of the cemetery. After that call my brother who called his friend, the general manager of the bank, and problem solved.
"Would the gravesite be good enough, or do you need to get an exhumation order, too?"
I did that, too, after my dad died. I had no problems with banks but with an insurance company. They constantly asked the new address of my dad and didn't process his death (and yes, I did sent them the certificates). So I gave them the address of the cemetery and his gravesite number. Several weeks later they phoned me because there was a problem. The correspondence came back with the message that the recipient didn't live there. So I told them: "Of course he is not living there - HE IS DEAD! You wanted to have the address where he is residing at the moment and I gave you the address of his grave." Suddenly all problems were solved and his contracts annulled.
did they call the cryptkeeper
The ending puppy blooper had me rolling, Dabny struggling with Yugo’s fart is hysterical
"We can't do that."
**Press X to Doubt**
Wells Fargo had a huge scandal of fraud opening accounts without the customer being noticed and such as the story in that Wells Fargo story.
i always love a good malicious compliance
We know why Wells Fargo was nailed for millions of dollars in fines from regulators in the financial industry…
I was watching TH-cam then saw it was 7:58, I immediately went to this channel and kept refreshing
I'm gonna say this for everyone in the comment section. Never bank with Wells Fargo...EVER.
They are horrible. When a bank we used were bought out by WF, we had to switch banks.
Add Bank of America to the list of banks you shouldn't use. The runaround they gave my mom(power of attorney) on my grandmother's account was ridiculous.
I've heard so many horror stories about Wells Fargo that I will _never_ have any sort of account with them.
3:34 Was that Managers job ONLY to coach those under him? Because, be that the case, then yes, OP definitely should have been promoted to their position (and I can definitely understand why the scared cupcake of a manager would have felt very threatened by what OP was doing,) but I honestly doubt that's all their position entailed, as there are usually things behind the scenes Managers have to do that you don't see, which is one of the reasons why they tend to suck at different parts of their job, their attention is being divided! Which, be that the case, which it probably was, this manager should have felt RELIEF at OP's help, knowing they basically had a coach they just had to monitor sometimes to make sure was answering things correctly, but was taking a HUGE burden off their plate, allowing them to focus on other parts of their job! Had I been that manager, I would have taken all the statistics since this person started helping, compared my teams statistics to others and brought that to the higher ups saying "We need a new position with at least a slight pay increase, this is why I think so, this is the difference it is making for my team and I think it should be implemented company wide to have at least 1 person per team in this position to help supplement the manager." I'd show all the data, my reasons for believing this, etc. Corporate probably wouldn't go for it, because they are all about short term gain, long term loss, but it would be worth a shot.
When I was a kid there was this tv ad for a bank that was offering I don't know what (maybe a deal for loans or something). In the ad, there was this lady who'd just been seeing this deal through with a bank employe, and she said: "This sounds very good to me, but is it ok if I check with my husband?", "Sure, ma'am, no problem". So she leans to the employe, holds his hands, closes her eyes and starts calling her husband medium-style: "Enrique, Enrique, give us a sign if you're among us". As she speaks, the desk shakes, the lights flicker and a big printed sign of this deal moves towards them, the employe sees it, looks at the lady and subtly points at the sign with his head as if he was saying: "There you go".
“Call me because I wanted to speak to her too” 🤣🤣🤣🤣💀💀💀💀 I’m sorry for laughing but I couldn’t help it.
Give Yugo a hug for me please…. He MUST know that he’s a good boy!!!
These banking stories are exactly why my parents taught me to always name someone you trust as a second account holder. That way, if something happens to you, they can deal with the account without issues
8:42 im not familiar with the term “checking account”, but if it is pretty much the same thing as a “current account”, then i am surprised that the bank in that story doesn’t have a system where you apply for the regular account regardless, and if you don’t qualify for the regular account, you get the “rehab” account
(Which is how it works with the bank i am with)
To the hospital story: I hate managers that act like work is the only thing in people's lives. Spouse? nonexistent. Kids? What kids? Business contacts? nonexistent.
That happened to my mom, we were trying to put her name on the account after my dad died. The only way for them to change that is either speak to my dad or get a copy of his death certificate. We took a copy and showed them..to this day they did not put the account solely in my mom's name. 😒
That same thing happened with my mom and the banks when my grandfather died. Only one bank gave us a hard time, the biggest pushback was from the utilities. ConEd is more secure than Fort Knox.
Yep, that's why the electric bill is still on dad's name, even though he died over 5yrs ago.
Also dude, I liked the puppy blooper at the end. My Grandather's dog had been conditioned so much that if it farted in the room she would get shouted at and sent to her bed. By the time the dog was old if we saw her suddenly get up and go to her bed we knew someone had farted. The dog would know instantly and it didn't matter if it was her or someone else, she'd get up and leave the room. Then a few seconds later everyone else would smell it. The dog would fucking leave the room if anyone, even the cat farted because she didnt want to get bollocksed by my Papa.
My family had an issue like the one with Wells Fargo. When my sister died unexpectedly in 2006, my mom wanted her MySpace closed. The operator said they needed to speak with her to do it. Mom explained she had died and they then asked for a certified death certificate to close it! According to my mom, they made this request in the tone of patrinization. She went thru the roof and decided to let the estate lawyer handle it. Her account was closed within 2 days, with no need for the certificate.
Right choice. That's what we pay Estate Lawyers for. 😉
As someone thats worked for a bank, you just have to let the bank know the account holder has passed away and then we will need certain documents to get everything moved over.
I know. I also work for a bank. People love to leave out the fact that they don't bring in documents and don't want to book ahead with the person who takes care of this. They're mad cause the bank wouldn't do what they want just at their say so as they walk in off the street.
@@mariposa9506 Yeah and honestly even if they do walk in off the streets, as long as they don't mind waiting for the right person to be available (might already be with a customer) and they have the documents, its fine. It just takes a little time to process everything but bringing in your spouses ashes is ridiculous.
@@alinao9801 Agreed.
I have personally used the ouija board line myself many times. I had to close accounts in my mother and fathers names when they passed, the amount of times I was told, "well we need to talk to the account holder." I say, "They are dead," then I hear, "Well we need to speak with them to confirm that."
I literally woke up early so I can make myself breakfast just to listen to you on a Sunday morning!
Unsanctioned help: That boss sucks! You were literally doing their job for them, and they complained??!? My boss LOVES delegating! I came back after a leave, and introduced myself to a new employee by inviting her to feel free to ask me anything, anytime. My boss chimed in her enthusiastic agreement, and told her I'm 'much more patient' in explaining things. lol
Former wells fargo employee here:
The second chance checking is actually a good account. Yes, they restrict your daily spending, but you can waive the fee if you transfer $25 from your checking to savings every month automatically, have at least $500 in direct deposits, OR use your debit card a certain number of times each month. But not many banks offer these types of accounts, and i can tell you from experience it's a pain in the ass not having a checking account. Also, your account will be converted to a regular checking account if you have a good history for a certain amount of time, and don't bounce checks.
If things happened the way OP says, they should have escalated to Customer Care (executive office) by threatening legal action.
Also, the employee who refused to serve OP because his voice didn't match the name violated policy as well as whoever opened the account in the first place, because they clearly didn't run chexsystems to see the previous charge off.
Yeah when I tried to threaten legal action when WF fucked me over the response was basically "You signed the agreement, are literally broke and overdrawn by $1000, and we have lawyers that specialize in this kind of thing. What exactly do you expect to accomplish?" Now the reason we were overdrawn was because of how they processed withdrawals and deposits. If they'd processed things in chronological order, we'd have been fine. But instead they processed all the withdrawals first, forcing us to overdraw, then applied all the deposits after. Then stiffed us with overdraft fees on a couple dozen withdrawals that--again--we would've had the money to cover had they simply processed things in the order that they actually happened. Instead of the order most likely to force us below 0 and then charge overdraft fees for.
@@adamb89 when was this? Because now by law, they have to process deposits first, then debits.
Also, if that call was pulled for QA, they would get in a lot of trouble. Threat of legal action is supposed to be an immediate transfer to customer care.
Now, wells fargo has been really, really bad in the past. But in the last few years, after the fake account scandal (which was not just wells, they just got caught first), they completely overhauled their policies and practices.
So if this was a long time ago, yeah, that's not surprising. But if it was more recently, that would actually be really surprising to me.
Also, op was plain lying about being the account holder. I would think it's reassuring when your bank doesn't give info to someone who falsely impersonated you.
@@spooniejusticewarrior 2007 I believe. And I know they got their slap on the wrist and token fine, but they just passed that cost on to their victims. Er, mean customers. Anyway I use USAA now and will never look back!
@@adamb89 how did they pass the cost onto customers? They didn't increase their fees or anything.
Again, it wasn't just wells fargo doing this shit. It was nearly every bank. I know that doesn't absolve wells of responsibility, but it's silly to single them out. And they have taken steps to improve. Are they perfect? Absolutely not. I worked there on and off for several years. They treat most of their employees well, but phone bankers are like bottom tier and are treated really poorly, even after removing sales goals. As a loan processor and underwriter, i loved working there. As a phone banker, it was hell. Not just because of the company though, the customers were terrible, especially when they just didn't understand how transactions and debit cards work and would blame us for their overdrafts, even with deposits posting first. Mostly because too many people think when you make a debit card purchase it immediately comes out of the account, when in fact, you get a pending hold on the account, which drops off after 3 days. The merchant has 30 days to submit their batch of the transactions, so when the pending transaction dropped off, they would think they had more money than they did, and when the transaction would post weeks later, they would blame the bank for their overdrafts .This is why keeping a ledger is important.
My grandmother had the opposite problem as the people trying to access theirs or their late families accounts because apparently the bank thought she had died! My grandma was sitting in the office (pre-covid) of the bank and the clerk brought over some paperwork that basically said she was dead and therefore couldn't access her accounts or lockbox. Her ID was outdated, and she was coming to the bank to get her birth certificate so that she could get an ID to prove that YES, she was actually alive. So she was just trying to get the proof that she wasn't dead while sitting there, healthy as a horse, being told she had apparently died years ago.
That was the funniest thing I've ever heard of I'd like to see the look on their faces when they placed had earned on their desk so they can talk with it with the account holder
12:15 I used to work at a facility for the developmentally disabled on the night shift. We were supposed to have a landline phone available in case of emergency, and the numbers for anyone I would need to call were in a binder in the kitchen (it was a group home that would hold up to 8 people). One of my clients was prone to seizure, for which he had a prescription to pull him out of it. Which required authorization from the nurse on duty, which meant I had to call her. Also had to call her as well as an admin on duty for any incident (IE a fall, an unaccounted for bruise, an altercation between clients, etc). At this time, I had a phone that was kind of between a flip phone and a smart phone, and I used that to page the people I needed to contact (both the AOD and NOD carried a pager, and later a cell phone) and always used my private number, since I could provide care without having to try to find the phone (which was occasionally misplaced) or the phone book. Oddly, no one ever mentioned the fact that they were calling my cell phone, even with a no cell phones on the floor policy. Probably because they were smart enough to realize WHY I did it.
When I was setting up a new bank account after getting a divorce, my ex-wife (who I still get along with) told me under no circumstances should I set up an account with Wells-Fargo. After hearing this story, I'm so glad I listened.
I can answer the question at 3:28. Because why would they pay something that it's done for free. And if in the long term, they lose a good worker because of it, well, management is all about short-term results not about long-term.
Knowing you record in a small sealed soundproof room makes that puppy blooper so much more hilarious
After that first story and the follow ups I heard Dolly Parton in my head singing " 9 to 5" "They just use your mind and they never give you credit."
See, there's the problem with the bank story, it's --Wells Fargo-- Fells Wargo. They are one of the worst banks around and will constantly steal your money when you aren't looking. It almost happened to my mom when she tried to cash a check for $2000 but she basically stomped on their toes for her money.
Yeah, back in the early to mid 90s, my best friend and I both held accounts with them.
We both referred to them as Wells Fart 'n' Go.
@@FredRated1967 I love this
11:58 This is almost what my dad's cousin did when trying to get a sick mate's pension from the post office and is something you'd expect from Father Ted or Still Game.
My dad's side of the family are Irish, with a lot of them in a small town a few miles from Dublin and the things that go on there could inspire a few dark comedies. One of my dad's many cousins had gone to the post office with a mate to pick up a pension for another mate who wasn't well enough to leave their house, and the lass behind the desk denied them picking up the pension. Saying that they can only hand over the pension only if the owner is present, my dad's cousin tried to explain the condition of his mate and the cashier wasn't having any of it. So the cousin and his mate left to go fetch their sick mate.
They then returned some time later with their mate held up by the two of them and said, "We're back with the Mr so and so." The lass looked up asking for personal details to notice that something wasn't quite right and the sick fella who was all slumped on his mates' shoulders. Then it clicked, the guy was freshly had passed away and his mates had brought his corpse in to prove that he wasn't well. Then the two of them dropped their mate and ran out of the post office. Leaving their dead mate's corpse on the post office floor.
My nan who told us about it, think she said that it was featured on an article or news report from Sky news and some other big newspapers.
I keep a secondary account at Wells Fargo in case I need to access funds while in another state. I used to use them as my main bank. Unfortunately they pulled so much BS and made so many non customer friendly decisions I closed all my accounts but one. I moved to a local bank and the service is wonderful. No long distance calls to some minion that could care less about my problems or needs. I will never go back.
This is why I prefer local companies. They need your business to survive so they fight for your business. A multi-state/multi-national business does not need your business to keep them going to the next day so they often act like it. If everyone that has ever given the run around simply upped and left (not necessarily to a local company), that bad behavior will cease immediately as profits go down the toilet. And this is also why said companies fight really hard to remove competition wherever possible (See: Right to Repair as an example). It's free money if there's no competition. Why doesn't like free money? Who doesn't like so much free money they can't spend it all?
One of my old bosses sat me down about answering questions my coworkers have that "are the duty of the supervisors and managers and I need to learn that's not my role".
I know they brought it up because I would always help everyone anyway I could, coming in almost an hour early each day to do so (not paid just how my buses rolled) but the fact I was sat down after just answering the question "is it time to clock in yet?" was the stupidest thing to me. apparently reciting the time is a top of the food chain only thing.
Story 4: that's the exact reason why I will NEVER deal with Wells Fargo. They're sketchy af and will fight you over EVERYTHING. Including fraud of $300+ in a completely different state that you're not in. I have several horror stories just within my family. There's a reason they were sued and had to pay out a ton of money
Boss: you got me fired!
Kenobi: You have done that yourself!
Guess that Yugo launched his own little rocket.
Happy Newyear ❤
rSlash to the first story you actually did miss a part of it, the Corporate Boss dose actually offer OP the job as trainer OP just turns it down, because he like and prefers his current position, OP I'd I remember right saids it's because it pays him enough and has pretty flexible time
Not sure if you missed it or just not saw it but I saw another video talking about it
You can't promote top performers, because you end up with trying to find 2 more people to do the job of one person, that's why management ends up promoting incompetent people in order to try to find someone better for the team. That's why if you want to move up you have to change companies.
Omg that first story with the training was similar to my current job. They gave us 22 modules to read and it took about 7 hours to complete before starting. 90% of the info wasn't relevant to our job role and it took us about a week or so to learn on the job via mistakes and other people's mistakes
“…Great. It departs to hour earliers…”
15:12
the r/puppybloopers was the reason my driving teacher (who had his dog in the car sometimes while teaching) always had a pack of matches on him. If the doggo farts just light a match for a few seconds. Idk why but it helped
The moment I heard "oh my god yugo that is nasty" I started cracking up cause as fellow dog owner i know exactly what happened lol.
I love the puppy bloopers. XD
I never could teach my dog to leave the room before he farted, he always leaves after. They could be classified as a airborne chemical weapon.
The puppy bloopers was the dog's fart. Holy shit🤣🤣🤣🤣. Rslash you've made my day
I laughed so hard at the PuppyBloopers I was crying! 😂 More please!
Peer training is so common, any employer who’s opposed to it has a control issue
I gasped when puppy bloopers happened, it's been so long and I love it 🥰🥰
In relation to story one, yeah you'd think that would be the answer but here's my story.
I have been working for the same company for 5 years. During that time I have gotten to know more than the managers, have taken over with some team meetings, and have even helped other staff when they have had problems. Yet I AM STILL IN THE ENTRY POSITION! They have promoted others over me, and even hired new people when clearly (and this has been echoed by my team members) I should have been promoted.
So, yes you'd think it WOULD be the obvious answer, but then manager have some weird ideas go through their heads. 5 wasted years in a dead end job... I only stay there because other job opportunities are far and few between.
PUPPY BLOOPERS!!! Need them back please!!!
Good morning to my favorite people!❤️
The puppy blooper was the funniest thing in the video. 😂😂😂🐶💨😷
First story: why wouldn't you encourage your employees to help eachother?? At my job they actively encourage us to help eachother because then we help the customers more efficiently 🥺
When I was first on my own (about 17 years ago) I banked with Wells Fargo. Never again, they are a terrible company to bank for... the experience was horrible... the extra charges and difficulty in dealing with their systems and trying to get anything done. I can't believe they are still in business... are they still in business?
You have my sympathy for the gaseous pupper. Both my dog and cat have the foulest gas. My dog must have been a frat bro in a previous life because he'll also come up to you and burp right in your face.
As my husband says: I pick gassy pets, sweet, but gassy.
Oh no, should have held off on that phone issue. I'd have held off until I got an apology. Until then, FLOOD the manager with calls.
Phones on the clock: Unless staff is abusing their phones during business hours, I don't see a problem with answering a quick text. That being said, it really should be an emergency when it's a health care setting. I get the call about the bitten kid, but a purchase? That one is definitely a break-time call ;)
About 15 years ago there was a company that called our house EVERY DAY to attempt to speak to my husband. They wanted him to sign up for a service, there was no way I was going to give them his cellphone # to call so they could bother him at work. EVERY DAY I let them know that he was working & they should put our # on their do-not-call list but they would let me know they could only speak to [husband]. After about a week of answering these calls, I said "This is he." after they asked for [husband]. They said "This is [husband]?" & I said "yes, this is [husband]." We went around a couple of times but she gave her spiel, I told her no & to add this # to her do not call list...we have never heard from them again.
My cable bill is still in my father's name. He died in 2001. When my mother wanted to 'take over' the account they said we'd have to start completely over losing long term discounts (I still only pay $10 a month for a VOIP line they now charge $30 for) and all the email addresses we'd had for years. I would have to change contract info on easily a hundred sites and companies as well as dozens of friends. F that. Mom died in 2020. I tried again to get the account name changed and was told it was impossible (it took 15 minutes on the homeowner's insurance policy) so, it's still in my father's name. Years ago as him I gave account privileges to me so I can change and drop services. I just can't have my name on the account and keep my contact email address I chose decades ago.
The dog fart at the end reminded me of a similar, but opposite situation that happened a few years ago. My husband and I have two 70lb pit bulls. I was in the living room watching TV and my husband and dogs were in bed. I hear my husband loudly fart from the bedroom and about 10 seconds later both dogs came walking out. You know it's bad when you stink the dogs out of the room 😂
15:10 Rslash makes a grave error in his speech
He's right it's like trying to fix something that isn't broken
Sadly my pup passed away after 15 yrs... I know it sounds gross but I miss those farts💔
I’m told that my husband’s maternal grandfather had SBDs (silent but deadly farts) and would blame the dog, who also would have SBDs, and they could rarely be sure if he was lying, even though they suspected that he was behind them, as the dog usually laying next to his chair.
I'm terrified about what would happen to my finances when I die or if I become incapacitated. Luckily I've got two parents that are still alive that I trust fully and I have added them to all my accounts so there will be no hassle if something were to happen.
The Flight Booking story. The reason they cant give a PARTIAL refund is because it ALL has to go back on your payment type. They cant just pay to your card the amount you want them to, it has to be in the same form of payment as when it was made and for the amount it was made. This is to stop fraudulent transactions. That story is FAR from Malicious Compliance since its following banking protocol.
PS: Before anyone points out that such can be done in supermarkets and department stores. That is because you are STANDING in front of them while they input the amount being returned to your card and you are SWIPPING that card through the reader. That is a big difference to it being done over the phone. The same principle applies where you have a store account and they credit back the amount for items you never received in a home delivery.
Plus we dont know when this story is from either.
Hands down my favorite puppy blooper reel 🤣🤣
LOL! Starting the year off right, with a Puppy Blooper!
I feel your pain, rSlash; my chihuahua once cleared the apartment with one of her Silent but Deadly's.
dumb and only soyboys have small dogs
@@beardsntools Ah, living up to the "tool" part of your username, I see. Have a blessed new year! 🙏
OMG, I had a few accounts through Wells Fargo. One was a checking account that a guy whom I was dating got me to open because he started with the bank working for them, closed not long after due to no activity. Then I had a credit card. Now I did have this tendency of if I have paid off a credit card and don't need to use it I won't use it. Which most banks reward you for that. Not Wells Fargo they actually canceled the card with out even contacting me after 10 months of no usage. Then I had a business account due to being an officer in a professional organization. The hoops I had to go through to manage the account was insane, and I didn't even pick the bank, the organization did. Also PUPPY BLOOPERS I have missed those. We seriously need just an episode of all those puppy blooper clips.
omg same thing happened when my mom died. The power company refused to shut off her power even though we tried to provide them with a copy of her death certificate. They said they wanted the original one. Come on, those cost like $30 and they don't need an original. I offered to come to their office and they could copy from my original and they said no. I said fine, keep it on then because you will be coming after a dead woman.... we just waited until the next day and called back as my mother and the power was shut off within the hour lo.
I work in a secure warehouse. I’ve been there 3? Maybe 4 years…. Had that policy come through because we deal with very high end and pocket sized items and you can’t be in your pockets anyway. They just set it up where your phone is in a locker and you work on the other side with a headset and Bluetooth signal booster to answer any calls…..But before that solution, they pretty much set up a one man call centre! Did *Not* last long!
My work also tries to enforce the no phones policy. Originally, we could have our phones on us while we worked incase of something important came up. We hire Temps at our work, so that rule became stricter. So in mid July of 2021, our production manager took each department into a meeting about the no phones policy. He told us, under no circumstances, are we allowed to have our phones on us at all. We, of course, were royally pissed, but he didn't seem to care. When I told him what if I get an important call that couldn't wait, he basically told me that it has to go through the company and that any call could wait.
After that, nothing much changed for me because I ignored the rule. However, 3 weeks later on August 2nd, I got a distraught call from my sister while at work. My dad had died that morning and I had to go home so I wouldn't have a breakdown at work. I notified my production manager before I went home. Since then, they haven't enforced the no phones on your person policy.
Sometimes, calls can't wait. I'm glad I ignored the rule.
12:00 That's terrible, but it's kinda funny to think about someone asking your urn for their name, address and ID.
My grandma has been dead for 15 years. Our electricity is still in her name because we sent APS her death certificate more than 20 different times and every time we contacted them about they kept claiming they got nothing, even those we had the fax complete receipts and even took them down to the APS office and showed them all the receipts proving they'd gotten her death certificate over and over. We even took a photocopy down to the office with us and they said they'd change it over into my father's name. Even after confirming it was indeed switched in their system, the bills still come in grandma's name. We finally got fed up because last time we called and told them this is bullspit, they told us "The only thing you can do is let the account close for nonpayment and then open a new one in your name." And that the whole thing could take more than 6 months, with a month or more of that being us without any power at all. And, they said since the account being closed for nonpayment is my grandma's account, as he next of kin we would still be responsible for paying off her account and paying all the late fees for it.