Das ist die Anleitung für das Einschalten des Gerätes und nicht für ein Reset. LAut Online-Anleitung soll ich beim Einfrieren während eines Updates eine "Soft-Reset" durchführen. Was ist das? Warum dauert das Update des Gerätes im Jahre 2023 noch STUNDEN? Was soll ich mit einem solchen Mist anfangen? Unglaublich, dass TomTom immer noch am Markt ist. Wo entsorge ich das Teil umweltfreundlich?
Yes, I found the instructions on how to reset my 630. HOWEVER, it did not fix the issue. It appears the screen needs to be replaced, based on the number of how to videos I have found about replacing the failed touch screen of the 630. Very disappointed. Especially when I continue to receive marketing emails to subscribe for map updates while your support can't help get my 630 working.
Hi +IIRodeoClownII . The reset procedure varies depending on what navigation device you have. You can see the procedure that applies to your GO 710 by selecting it in the drop-down menu on this support page: uk.support.tomtom.com/app/answers/detail/a_id/6965.
my tomtom go 6100 that cost £219 in febuary 2016 has stopped working by 12feb2018 i am not happy, if after charging it for 2 hours and then doing this reset and it doesnt work i want a brand new replacement at the very least, failure to do that means ill stop using tomtom , ps your software mydrive connect is utter shite that needs fixing
This shows how to start it not reset it. tomtom makes worst sync interface software. Why do I need tow programs to manage maps on one device, and I cant connect to device, despite several reinstalls.
Hi there manxman. This video shows how you reset our newer devices produced from 2013. If these steps does not work for your device you can click the link in the description to see the correct steps depending on which device you have. You also only need one program to update and manage your maps. If you are unsure of which program to use, you can look at this page on our support site: www.tomtom.com/17852
This is how you restart, not how you reset. Useless info and still no connection to the PC, although the TOM TOM claims to be connected, explorer shows no tomtom.
Hi there, If you are experiencing issues which might necessitate a reset of this kind, it's important to charge the battery first so that this reset procedure can go through properly. It is different than just turning off and on the device again - when you keep the button pressed as described the navigation device performs several checks and extra steps before and during the boot-up process.
I charged the device (Go 40) for 8 hours and then have rest this 14 times, holding the button down for 12-40 seconds each time until I heard the drum roll. NOTHING, it still just shows TOMTOM and the silly hands. How do I get this sorted? I looked at the card on my PC and there is nothing, I mean absolutely nothing on it. But worse I still don't even get a format choice or past the TOMTOM sign. PLEASE HELP, I fly to England Thursday!
Hi +Millbrook1974 thanks for your feedback. The reset procedure varies depending on what navigation device you have. You can see if this procedure applies to your device here: uk.support.tomtom.com/app/answers/detail/a_id/6965. If your device does use this procedure then holding the power button until the drum roll is heard performs a reset. To turn the device on normally you don't have to hold the button until the drum roll sounds, but instead press for 2 - 3 seconds until the device turns on. A drum roll may then be heard at boot up. I hope this helps.
I've got a tomtom xxl q routes device. Used it last week, but when I came to use it today it wont locate a satellite, all I get is 2 satellites showing on the gps screen ( greyed out). I've uploaded the last software but still no joy. Can you please help?
Hi there! Sorry to hear of the trouble with getting a GPS signal. Did you already have a look at our FAQ? It has a few steps that may help you - you can find it here: uk.support.tomtom.com/app/answers/detail/a_id/16092, alternatively if you want to contact us click here (uk.support.tomtom.com/app/contact) and we will be happy to go through some troubleshooting steps with you either via email or phone.
Hi there, Does your GO 51 behave in the same way (i.e. turn off after 20 seconds or so) even when plugged in to a power source? If not, you could try reinstalling the software on your device by following the steps in this video: th-cam.com/video/SKOo8izV03M/w-d-xo.htmlrel=0 If this is not possible due to the device not staying turned on for long enough, then I'd recommend you reach out to our technical support here for more in-depth assistance: uk.support.tomtom.com/app/contact/ All the best,
Hi there, The reset shown in this video will not impact any of the maps or places/routes you have saved on your device. There is also the factory reset as shown in a different video that is a bit more extensive, but that one removes customised content such as your settings and routes, but will not remove the maps you have installed on your device. If you have any specific questions regarding the different resets or any troubleshooting, let us know! All the best,
Hi there Martin, The steps in this video shows how to make a normal reset for the applicable devices (you can see the alternative ways depending on your device here: uk.support.tomtom.com/app/answers/detail/a_id/6965 ). If issues persist you might need to perform different steps such as performing a factory reset or recovering your device through a computer connection, but this depends on how it behaves / what error messages you are seeing? All the best,
MyDrive Connect. does not work, navcore not avaliable, factory reset required as MyDrive Connect.just keeps bricking it till it does not work, then android reset, then MyDrive Connect. then bricked again, this for the past 3 years. Life time free maps? Yes but life is endless RTB till warranty runs out, then nothing.... get a map!
Hello rnkcolts11. Some of our devices have different names depending on in which region they were purchased. If you change country at the bottom of the page to where you purchased the device you should see the familiar names. You could also use this link to go directly to a support page which mentions the VIA 1515: us.support.tomtom.com/app/answers/detail/a_id/7134/locale/en_US
Hi +royenfield2. We are sorry to hear that you are experiencing this issue. If this reset has not worked then we would suggest trying to reinstall the software on your device. Please follow the instructions in this link: uk.support.tomtom.com/app/answers/detail/a_id/12412/~/restoring-your-navigation-device. If you do not have an active map subscription, be sure to choose the option 'I don't have a map to download'.
Hi there. This video shows how to reset our newer devices produced from 2013. The steps to reset your GO 630 are different, and you can get instructions for this if you click the link in the description to our support page.
+Upwind48 Hi there. If you see this screen it's because you've kept the power button held down for too long. You need to release the button when you hear the drum sound. Hope that helps!
Thank you for your response. Is the reset identified by a quick loading screen where it looks like a harddrive icon in the lower left corner and a yellow loading bar at the bottom of the screen. My end goal is get the tomtom updated. It seems that when i plug it into the usb, my computer says that it does not recognize the device. Is there any way I can manually install the drivers onto my computer. or completely do a complete reset of the device? (found the reset to factory defaults in the menu, but that did not fix my issue.) Thank you for your help.
+Upwind48 Hi there, the reset of the device we're showing you in this video is the way the reset normally works - if you're seeing any other icons / loading bars on your screen it sounds like you may be keeping the power button held down too long. As for your question about your computer recognising the device, we have an FAQ that covers some detailed steps here: uk.support.tomtom.com/app/answers/detail/a_id/7375
never worked on my tom tom classic ,never worked out of the box no main menu ,both tom tom and halfords have been useless with support ,may as of purchased it for use as a doorstop, total waste of money
Salut, Nous avons une version française de cette vidéo disponible ici: th-cam.com/video/Ytd21WahlBk/w-d-xo.html Il contient également des liens vers notre site de support en français dans sa description. Bonne chance,
Hi there, This video shows how to perform a so called soft reset of a navigation device that updates with MyDrive Connect or over Wi-Fi. It is different than just turning off and on the device again - when you keep the button pressed as described the navigation device performs several checks and extra steps before and during the boot-up process. Depending on the issues you're experiencing or the outcome you want from a reset, there are other types of resets or ways to recover your device as well, though. If you provide more information on your issue or objective here we can point you in the right direction. All the best,
I updated mine and now its a paper weight. Piece of garbage. This doesnt work. Its stuck on Title screen. Ive tried restore and this wasted exercise countless times. Never wasting my money on Tom Tom again! ripoffs
Mine was stuck on startup screen. This worked for me. Thanks
It worked for me on a brand new device following a software update. Didn't expect to have to do this though.
Das ist die Anleitung für das Einschalten des Gerätes und nicht für ein Reset. LAut Online-Anleitung soll ich beim Einfrieren während eines Updates eine "Soft-Reset" durchführen. Was ist das? Warum dauert das Update des Gerätes im Jahre 2023 noch STUNDEN? Was soll ich mit einem solchen Mist anfangen? Unglaublich, dass TomTom immer noch am Markt ist. Wo entsorge ich das Teil umweltfreundlich?
Yes, I found the instructions on how to reset my 630. HOWEVER, it did not fix the issue. It appears the screen needs to be replaced, based on the number of how to videos I have found about replacing the failed touch screen of the 630. Very disappointed. Especially when I continue to receive marketing emails to subscribe for map updates while your support can't help get my 630 working.
so when this useless info doesnt work, what then? my go710 doesnt do anything now. the charging light comes on but doesnt ever 'reset'
Hi +IIRodeoClownII . The reset procedure varies depending on what navigation device you have. You can see the procedure that applies to your GO 710 by selecting it in the drop-down menu on this support page: uk.support.tomtom.com/app/answers/detail/a_id/6965.
my tomtom go 6100 that cost £219 in febuary 2016 has stopped working by 12feb2018 i am not happy, if after charging it for 2 hours and then doing this reset and it doesnt work i want a brand new replacement at the very least, failure to do that means ill stop using tomtom , ps your software mydrive connect is utter shite that needs fixing
just reset mine i held the shutoff button like she said for maybe 30 seconds, heard the drums and when i started it again all was fine
This shows how to start it not reset it. tomtom makes worst sync interface software. Why do I need tow programs to manage maps on one device, and I cant connect to device, despite several reinstalls.
Hi there manxman. This video shows how you reset our newer devices produced from 2013. If these steps does not work for your device you can click the link in the description to see the correct steps depending on which device you have.
You also only need one program to update and manage your maps. If you are unsure of which program to use, you can look at this page on our support site: www.tomtom.com/17852
no it shows a reboot not a reset ^^
@@TomTomSupportVideosOfficial
My Tom Tom Go Premium flashes all the time the logo on start up but is not restarting at all.😢😢😢
This is how you restart, not how you reset. Useless info and still no connection to the PC, although the TOM TOM claims to be connected, explorer shows no tomtom.
Nothing happens just closes down every time!
no it did not????
Isn't just the same as a normal cold start. Why does it need to be charged for 2 hrs when the unit is ready to use straight away.
Hi there,
If you are experiencing issues which might necessitate a reset of this kind, it's important to charge the battery first so that this reset procedure can go through properly. It is different than just turning off and on the device again - when you keep the button pressed as described the navigation device performs several checks and extra steps before and during the boot-up process.
Thanks for the reply.
So now I know how to turn off the device. Does anyone know how to reset it?
2011 Carminat TomTom will not let me select “Change Preference” in Main Menu” how can I select my Preference ?
I charged the device (Go 40) for 8 hours and then have rest this 14 times, holding the button down for 12-40 seconds each time until I heard the drum roll. NOTHING, it still just shows TOMTOM and the silly hands. How do I get this sorted? I looked at the card on my PC and there is nothing, I mean absolutely nothing on it. But worse I still don't even get a format choice or past the TOMTOM sign. PLEASE HELP, I fly to England Thursday!
I can't see the difference between switching on the device and what you call "resetting" it.
Hi +Millbrook1974 thanks for your feedback. The reset procedure varies depending on what navigation device you have. You can see if this procedure applies to your device here: uk.support.tomtom.com/app/answers/detail/a_id/6965. If your device does use this procedure then holding the power button until the drum roll is heard performs a reset. To turn the device on normally you don't have to hold the button until the drum roll sounds, but instead press for 2 - 3 seconds until the device turns on. A drum roll may then be heard at boot up. I hope this helps.
Nothing works on my expensive piece of junk
This simply shows how to START your TomTom,,,NOT how to RESET it.
exactly!! How does this help??
@@rebeccabeck3348 true
I've got a tomtom xxl q routes device. Used it last week, but when I came to use it today it wont locate a satellite, all I get is 2 satellites showing on the gps screen ( greyed out). I've uploaded the last software but still no joy. Can you please help?
Hi there! Sorry to hear of the trouble with getting a GPS signal. Did you already have a look at our FAQ? It has a few steps that may help you - you can find it here: uk.support.tomtom.com/app/answers/detail/a_id/16092, alternatively if you want to contact us click here (uk.support.tomtom.com/app/contact) and we will be happy to go through some troubleshooting steps with you either via email or phone.
Hi, my TomTom GO 51 doesn't start up after charging. the screen comes on for about 20 seconds then shuts down again?? any suggestions
Hi there,
Does your GO 51 behave in the same way (i.e. turn off after 20 seconds or so) even when plugged in to a power source?
If not, you could try reinstalling the software on your device by following the steps in this video: th-cam.com/video/SKOo8izV03M/w-d-xo.htmlrel=0
If this is not possible due to the device not staying turned on for long enough, then I'd recommend you reach out to our technical support here for more in-depth assistance: uk.support.tomtom.com/app/contact/
All the best,
how can I change time on go professinol 520 anyone help plz
21:50 Uhr Gerät wird aktualisiert
Do I will have to download map pack again after reset?? I'm currently aboard and have lost gps signal.
Hi there,
The reset shown in this video will not impact any of the maps or places/routes you have saved on your device. There is also the factory reset as shown in a different video that is a bit more extensive, but that one removes customised content such as your settings and routes, but will not remove the maps you have installed on your device.
If you have any specific questions regarding the different resets or any troubleshooting, let us know!
All the best,
Bonjour moi sut mon autocar j'ai un tomtom bridge mais j'ai plus le code donc je ne peux plus faire les mises à jour que faire ?
22:06 Uhr Gerät wird aktualisiert
22:00 Uhr Gerät ausgeschaltet und wieder eingeschaltet. Erfolg: Gerät wird aktualisiert
This shows a non-working reboot, nothing to do with reset, factory reset or anything to do with the non-working tom tom's
Hi there Martin,
The steps in this video shows how to make a normal reset for the applicable devices (you can see the alternative ways depending on your device here: uk.support.tomtom.com/app/answers/detail/a_id/6965 ). If issues persist you might need to perform different steps such as performing a factory reset or recovering your device through a computer connection, but this depends on how it behaves / what error messages you are seeing?
All the best,
22:10 Uhr wird das Gerät an der Wand zerschellen
NOTHING HAPPENS/////??????
For carminat tomtom?
this is what happens to mine? So what is the answer, please?
Tom Tom GO 50, loop, restart, freeze - see this video
MyDrive Connect. does not work, navcore not avaliable, factory reset required as MyDrive Connect.just keeps bricking it till it does not work, then android reset, then MyDrive Connect. then bricked again, this for the past 3 years.
Life time free maps? Yes but life is endless RTB till warranty runs out, then nothing.... get a map!
I have tomtom via 1515, and it's not in the drop-down menu
Hello rnkcolts11. Some of our devices have different names depending on in which region they were purchased. If you change country at the bottom of the page to where you purchased the device you should see the familiar names. You could also use this link to go directly to a support page which mentions the VIA 1515: us.support.tomtom.com/app/answers/detail/a_id/7134/locale/en_US
My receiver doesn't know where it is.
still will not
my tom tom XL IQ all of a sudden doesn't respond to touch on the screen.
Hi +royenfield2. We are sorry to hear that you are experiencing this issue. If this reset has not worked then we would suggest trying to reinstall the software on your device. Please follow the instructions in this link: uk.support.tomtom.com/app/answers/detail/a_id/12412/~/restoring-your-navigation-device. If you do not have an active map subscription, be sure to choose the option 'I don't have a map to download'.
Just as they were about to tell you how to do it the video stopped.
Tried this with my GO630. FAILED. Nothing happened. Held the button for over a minute. No drums.
Hi there. This video shows how to reset our newer devices produced from 2013. The steps to reset your GO 630 are different, and you can get instructions for this if you click the link in the description to our support page.
MIKSI KONE EI TOIMI: TOMTOM XXL IQ Routes Edition Laite:AKTY6ASP6N Sovellus 9.430.890926.2, Käyttöjärjestelmä 842337 (2008,21.3.2012) 64 Mt RAM (vapaana: 16.8 Mt ) GPS v1.20,Boot 5.5279 KARTTA: "Europe_East` v885.4008 KIELI: SUOMI
All this did was open what looks like a bios screen. Did not reset my XXL IQ. Does anyone have any more information on this?
+Upwind48 Hi there. If you see this screen it's because you've kept the power button held down for too long. You need to release the button when you hear the drum sound. Hope that helps!
Thank you for your response.
Is the reset identified by a quick loading screen where it looks like a harddrive icon in the lower left corner and a yellow loading bar at the bottom of the screen.
My end goal is get the tomtom updated. It seems that when i plug it into the usb, my computer says that it does not recognize the device. Is there any way I can manually install the drivers onto my computer. or completely do a complete reset of the device? (found the reset to factory defaults in the menu, but that did not fix my issue.)
Thank you for your help.
+Upwind48 Hi there, the reset of the device we're showing you in this video is the way the reset normally works - if you're seeing any other icons / loading bars on your screen it sounds like you may be keeping the power button held down too long.
As for your question about your computer recognising the device, we have an FAQ that covers some detailed steps here: uk.support.tomtom.com/app/answers/detail/a_id/7375
Bullshit my device does stuff all
But it does not. Just keeps on trying to restore endlessly until the server gets tired.
never worked on my tom tom classic ,never worked out of the box no main menu ,both tom tom and halfords have been useless with support ,may as of purchased it for use as a doorstop, total waste of money
I cannot change voice to English
aggiorna in italiano mappe italia
Avoid TomTom at all cost
pourquoi on ne peut pas lire en français
Salut,
Nous avons une version française de cette vidéo disponible ici: th-cam.com/video/Ytd21WahlBk/w-d-xo.html
Il contient également des liens vers notre site de support en français dans sa description.
Bonne chance,
that's not a reset it's a reboot!!!!
I want reset...not restart...as this video states..what an utterly useless video..
Hi there,
This video shows how to perform a so called soft reset of a navigation device that updates with MyDrive Connect or over Wi-Fi. It is different than just turning off and on the device again - when you keep the button pressed as described the navigation device performs several checks and extra steps before and during the boot-up process.
Depending on the issues you're experiencing or the outcome you want from a reset, there are other types of resets or ways to recover your device as well, though.
If you provide more information on your issue or objective here we can point you in the right direction.
All the best,
Tom tom support in my experience rubbish. Not interested. My Dad bought decent stuff and paid good money but the support is not good.
bad company
I updated mine and now its a paper weight. Piece of garbage. This doesnt work. Its stuck on Title screen. Ive tried restore and this wasted exercise countless times. Never wasting my money on Tom Tom again! ripoffs
21:40 Uhr Gerät wird aktualisiert
21:30 Uhr Gerät wird aktualisiert