This worked for my tomtom Go 6000, the timing of the three presses does seem to be quite critical but eventually go this to work (after turning it on and off a number of times). From then on, reasonably plain sailing to recover my tomtom. Updates doe see to cause me no end of troubles though, I might forget trying to ever update it!.
If your map updates time out (after reseting the unit successfully and deleting the corrupt map) - then I fixed this by going to someones house, which has a very fast internet connection and updated from there. Now my unit works perfectly Many THanks TomTom
Following these instructions sorted out my satnav fine, although it wasn't quite the same as this video. There was no 'spiral', but instead a set of gears and a toolbox was shown while it was rebooting, also it didn't come up with a map when it had sorted itself out (even though it was connected to the laptop for an hour.
Cihaz kapalıyken açma kapatma tuşuna bas bekle 20 saniye civarı cihaz açılıp davul sesi gelince cihaz kapanıp tekrar açılınca siyah bilgi ekranı gelinceye kadar bekleyin ekran gelince tuşu bırakın buradan sonra açma kapatma tuşuna 1 defa basılınca cihaz fabrika ayarlarına döner ama cihaz siyah ekranda iken 1 saniye içinde seri şekilde peş, peşe 3 defa bas bırak yapınca cihaz kapanıp açılınca geri yükleme ekranı dönen dişli çarkı animasyonu çıkar bu ekran kaybolmadan kablonun bilgisayara takılması gerekir ve geri yükleme bitince cihaz kapanıp açılır ve ilk önce işletim sistemi Navcore yüklenir ve cihaz yine kapanıp açılınca varsa yeni güncelleme onları yükler yoksa cihazda ki son yüklü olanı cihaza kurmaya başlar. Ama bütün bu geri yükleme işlemlerinin sağlıklı olabilmesi için Tomtom güncelleme yazılımı içindeki karşıdan yükleme klasörü CACHE isimli dosyanın içi veya kendisinin silinmesi gerekir yoksa işlem olmaz.
Mine worked after I connected it to my pc and pressed the power button for 30 seconds.. Works as normal. I love it. It turns my phone into a hands free device in my older SUV..
Tried this after my 1005 had been unused for a couple of months. Unit has been on charge for 24 hours but nothing. Computer says the usb device has malfunctioned and when Ive held the on button for 30 seconds the power light flashes for a second and then goes back to steady orange colour. Looks like I’ve got a paperweight.
Estaba desesperado porque no me hacía caso cuando tocaba tres veces el botón en la parte de atrás de mi TomTom via 135 M Europa. Por suerte, encontré otro vídeo en Internet que decía que había que hacerlo muy rápido, en menos de 1 segundo. REPITO: Hay que tocar tres veces muy rápido, en menos de un segundo. Gracias a eso, pude reestablecer mi TomTom. Ahora a ver si funciona y no se congela ya cada poco como hacía antes, ya que a ratos se paraba varios segundos y la conducción iba por delante de lo que mostraba la pantalla
lo que es evidente es que tom tom con las actualizaciones o con el tiempo hace que los GPS empiecen a fallar con el fin de que lo deseches y te compres otro, no es normal que un aparato que puede costar 400 €, en dos años empiece a fallar
Hi there, The process is the same for both OS X and Windows - as long as you have a device that updates with MyDrive Connect, and you have MyDrive Connect installed and running when you connect your device. What happens when you try to recover your device?
I wish to update the lastest map (1090?) on to the in dash uconnect unit using a memory stick. The first two letters of my existing serial number are "SV". The car is a 2019 Fiat 500x. I can't seem to find the relevant directions. Help, anyone!
Bilgisayar bağlantı sorunu gibi görünüyor bir de şöyle deneyin cihaz kapalı vaziyette başka bir bağlantı noktasını kullanarak yapın cihazın kablosu bilgisayara takılıyken cihazı başlatın yine ayni durum ile kerşılaşıyorsanız bilgisayar yönetiminden Tomtom cihazı bulup onu sistemden ya devre dışı yapın yada kaldırın tekrar etkinleştirin. Güncelleme yazılımını başlatın cihaz işletim sistemi Navcore yazılımını kurması gerekir daha sonra eksik güncellemeleri yapın.
Çoğu insan ayni hatayı yapıyor veya gözden kaçırıyor geri yüklemeye başlamadan evvel ilk önce bilgisayarda kurulu olan güncelleme yazılımı dosyası içinde bulunan CACHE isimli dosyanın içi veya kendisi silinmesi gerekir dosyanın tam yeri Tomtom güncelleme yazılımını başlatılınca ayarlar kısmında indirmeler içerisinde karşıdan yüklemeleri boşalt SEKMESİ var orayı seçin veya oradaki yoku izleyip dosya konumuna gidip CACHE yi silin.
nice story but not happening. How can you restore/repare the firmware in the TomTom 50 Go? Because nothing helps anymore. Or at what address can I send the failing device for which life-time-updates were promished? It feels that I am fooled again. Pitty.
Pro TRUCK 8275 doesnt go into fastboot mode, instead Im getting the update mode (sad smiley) which doesnt reset the device, instead just updating it. Any tips how else I can remove a display screen lock pattern?
What if your Home software keeps crashing on MacOS and you cannot recover or update you TomTom Rider anymore? For some reason updating, restarting etc...nothing helps. What to do now? My TomTom Rider is now useless. I have lost my maps and have no working Navi and no working TomTom Home on Mac. Absolutely terrible
To me the video suggests you press the power button to start the device and then press and hold to bring up the white text. On the go 5000 this dose not work, but one long press from the off state until the white text dose work.
OK I have done all of this several times after consulting with tom tom. even after I get a message on my device saying all maps up to date. turn device off then on all I get is no maps found cannot solve it any suggestions
Mine used to work fine till i updated it.. i even baught a new one and it still keeps restarting and not connecting to live traffic. Apple did the same to its customers years ago.. made people think they needed a new phone.. i wonder if these are doing the same!!!!
Bir defa da şöyle deneyin ilk önce bilgisayarı İnternete direk kablo ile bağlayın bazı haritalar 6,5 GB haliyle Wi-Fi yavaş kalıyor neyse daha sonra bilgisayarda kurulu olan Tomtom güncelleme yazılım bilgisayar dosya sisteme içinde olan CACHE isimli klasörü bulup onu silin ondan sonra tekrar deneyin.
I own Go50/51 tried these steeps got the last section where it shows computer and gps with red X plugged on computer stayed that way. My issue was that I could never type into the Dam gps the screen keeps shifting never lets me type anything screen moves around too much. for the prices I paid for this gps i was really hoping it would work no help lines and why would their be that makes too much dam sense need this GPS to get me to my first day on new Job this product is the biggest letdown ever....
Not working at all !!! satnav keep restarting again and again without ever showing the map like in video ...need assistance..please ! what can I do ?!!
Hi there, If your device came with a different map update service than the ones you have installed, you can install these through MyDrive Connect. Under "My Content" you can scroll down to "My Maps" and see your options. The second half of this video shows the options you have for changing or installing maps with MyDrive Connect: th-cam.com/video/NffqndeKrQc/w-d-xo.html All the best,
It doesn't work on my TomTom Go 510. I get as far as 2:09 (the device restarts) but then instead of showing the maps, it goes back to 1:18 (the spinning wheel) and repeats the process. Over and over. Forever!
Bilgisayarınızdaki Tomtom MyDrive Connect yazılımı dosya konumundaki CACHE klasörünü silin ve bilgisayarınızı Wi-Fi il değil kablo ile internet'e gağlayın daha hızlı sonuç için.
I think my 510 is dead, after doing your procedure it still says no map, I notice the sd card icon is greyed out, so the maps are too big for its internal memory and the card reader is faulty. That was my last try, will bin mine unfortunately. Have bought a Go Basic as its replacement.
Küçük harita veya hafızasını yeterli olanı kadar olan haritayı yükleyin ve hiç bir zaman kullanmayacağınız kendi diliniz dışındaki bütün seslendirmeleri cihazın güncelleme yazılımı ile cihazdan kaldırın fazladan alan kazanın.
Hi i did all put after press and release the power button 3 time in quick succession my device not reboots into recovery mode, why ??? My device is TomTom GO 520 Wi-Fi I did everything the video shows you to do but after white text appear on black screen when i press power button 3 times i dont get not a spinning "cog"! ! and the screen reverts to an image of a tomtom connected to a computer, with a red cross Thanks for reply
Bilgisayarda kurulu olan güncelleme yazılımı içindeki ayarlar kısmındaki indirmeler içindeki KARŞIDAN YÜKLEMELER KLASÖRÜNÜ BOŞALT sekmesini seçin veya dosya yolu içindeki CACHE yi bilgisayardan silip öyle deneyin
Why do you not detail a phone number - I have wasted a day trying to get this damned thing working ( Rider 410 model) - completely frustrating when the Robot appears, sends you a link to the same section you have been following - extremely POOR CUSTOMER SERVICE / EXPERIENCE. Trying to get the map updated shouldn't be this difficult.
Hi there, We offer different contact options depending on your region and your device, but if you go to: uk.support.tomtom.com/app/contact/ ...and follow the flow here to choose a product and a category for your question you will see the contact option (email, chat or phone) that will get you in touch with the appropriate customer service representatives. (If you want to change the country, you can click the flag in the bottom right corner of the page when you scroll down) Our little robot in the corner is meant as an alternative to help people find their way on our support sites, but they're new and still learning so please bear with us. I hope this clarifies things! All the best,
The video is incorrect at least for the 6600 series. Firstly tho (make sure you've not already got My Drive Connect open on screen) you have to click & hold the power button until the text appears then release, then 3 quick clicks, then connect the cable to the device while spinning wheel appears. then reinstall happens. However, for me, it still fails because my screen then says NO MAPS AVAILABLE. How can I reformat my 16Gb Memory Card via the device as directed when that screen doesn't allow access to any apps?? (I already formatted vis pc (fat32). I need my device soonest.
Hi there Robert, Putting a device in Recovery mode only reinstalls the main software and not the map or any additional content. If you get the message "No maps available", then you need can follow the steps in this video if your device updates with MyDrive Connect: th-cam.com/video/t3le-3J1wwg/w-d-xo.html If your device updates over Wi-Fi, then you can find the relevant steps in this article on our support site: uk.support.tomtom.com/app/answers/detail/a_id/26303/ (A video with these steps will be available soon as well) Finally, it sounds like you've followed the right steps regarding your external memory card, but if you want more information there you can see this page: uk.support.tomtom.com/app/answers/detail/a_id/25311 (There's also links to other related information such as memory card compatibility etc.) I hope this helps! All the best,
Why does my tomtom model 4CS01 disconnect from the computer when starting system restore and restart normally? as if the cable were unplugged from the usb port. i tried with three cables.
I'm having problems with my go500. I do a reset and it gets as far as 2.11 but then instead of seeing a map it asks which language I want, after that it asks which country, but it does not show any countries to choose from nor will it let me continue. Any ideas please?
Hi there, In this case I would recommend reaching out to our technical support for more in-depth troubleshooting: uk.support.tomtom.com/app/contact/locale/en_GB (You can change the country of the support site by clicking the flag in the bottom right corner of the page). Best of luck,
My tomtom go 620 get into loop restarting after map update (every 20 sec), I tried recovery, it ends 100% and again go to constantly resetting. What is solution? (no SD card inside)
Bilgisayarda kurulu olan güncelleme yazılımı dosya sistemi içindeki karşıdan yükleme klasörünü boşaltım veya CACHE İsimli dosyayı silin ondan sonra tekrar deneyin.
Hi, my TomTom 5000 keeps resetting to the menu with the white writing when placed in the dock even without being plugged onto the car power socket and keeps restarting over and over again, when not placed in the dock it works fine.. help please! Thx
Hi there, Something definitely sounds wrong here. I'd recommend contacting our technical support for more in-depth troubleshooting here: uk.support.tomtom.com/app/contact/
suivi la procédure jusqu'au bout , mais au moment de récupérer la carte , l'écran reste noir avec le chargement au centre qui tourne en bug ... et il ne se passe plus rien!!! que faire ???
Bonjour DIXIED2007. Je suis désolé d'apprendre que vous avez des problèmes avec votre appareil. Si ces étapes ne fonctionnent pas, je vous recommande de contacter notre service d'assistance pour vous guider dans la procédure ou vous aider à résoudre les problèmes liés à votre appareil: fr.support.tomtom.com/app/contact/ Bonne chance,
I have a tomtom go 6200 and It will not update through MY DRIVE, Just says to go Wifi, when i connect to wifi to update, It says "YOUR TOMTOM GO 6200 IS UP TO DATE". But it is not up to date, The installed map is 'Europe' v975.7679. released 07/20/2016. There are roads in my area that have been open two years or more and not shown on my Satnav.
I have a 5200 with exactly same situation. Tells me to go to WiFi and then "Your TomTom is up to date' .Also here the map version is v975. Also installing new firmware/software (in info screen press power 3 times) does not help.
Hi there, It sounds like the update service might not be properly assigned to your devices. I'd recommend contacting our technical support here: uk.support.tomtom.com/app/contact to get help sorting this. (You can change the country and language by clicking the flag at the bottom-right of the page if need be) Best of luck,
My tomtom professional 6250 also gave up after 21 month. Followed this video step by step. When black and white screen is on then pressed the button 3 times as shown but my satnav just restart instead of spinning wheel pop up. Connected to 2 different computers 2 hours each and apart from keep restarting nothing else happened. Tomtom support website is also useless. No solution for this problem, no chance to chat to an expert....
Hopeless! We have updated this satnav once successfully - in 2018- but not after that. MyDrive connect IS installed on computer (several times!) but the device will not update although it does turn on when connected. Videos not much use and no possibility of talking to a helpline person. A lot of money spent for nothing
actualizando un TomTom GO610 se desconectó cuando estaba metiendo el mapa. El problema vino porque ocupo toda la memoria pero no se podía ver el mapa. Para seguir los pasos del vídeo en mi caso en el GO610 hay que conectar el cable ANTES de dar los tres click al encendido. Así entra en modo restauración. No sale el % de restauración pero tardó en torno a 10' en restaurase. Una vez restaurado SEGUIA TODO IGUAL DE MAL Y NO FUNCIONA.
Yukarıdaki video da anlatılanların dışında olmazsa, olmaz bir ayrıntı var ve bundan bahsetmiyor cihazını geri yükleme modu ekranına girmeden önce bilgisayarda yüklü olan Tomtom MyDrive Connect uygulaması ayarlar kısmında ön belleği boşalt seçimini yapmanız gerekir veya uygulamanın bilgisayardaki dosya konumunda ÖRNEK OLARAK BENİM BİLGİSAYARIMDA ( C:\Users\ASUSF3E\AppData\Local\TomTom\HOME3\cache ) bulunan CACHE adındaki dosyayı silmeniz gerekir ve bu dosya yolundaki AppData klasörü Gizli klasördür onun için bilgisayar klasör gösterim tercihini GİZLİ KLASÖR seçimi seçili olması gerekir. Bütün bunlara rağmen geri yükleme başarısız olması durumunda hatanın sizden değil Tomtom sisteminden olduğunu söyleyebilirim. Onun için Tomtom resmi sayfasında bulunan destek bölümüne canlı bağlantı veya cihazınızın seri numarası ve bilgilerinizin olduğu bir mesaj veya e-posta yollarsanız onlar sistem hatasını düzeltip yüklemelerinizi kullanımınıza açacaklardır.
This didn't work. The bloatware is unnecessary. The registration is cruel. The support site doesn't work properly. A lot of bugs and glitches. Do these things work or is it all a big scam?
Very frustrated. I have a Start 50/55 which I have always been very happy with. Now I am unable to update it because a message keeps telling me to download Tom Tom Home which I have done numerous times but I get a message saying that I do not have the app to open Tom Tom Home. I have been going round and round for about 5 hours on and off. Then tried to reset it but of course unable to do anything because unable to install, run or update my device. Nearly tearing my hair out :(
Hi there, If you get the message that you need to use TomTom HOME to manage your device, then it sounds like you might have the program MyDrive Connect running instead. If the message states that TomTom HOME needs to be updated and that is what's being downloaded, then something might have gone wrong with an update there. I'd recommend you contact out technical support that can give more in-depth help and troubleshooting tips: uk.support.tomtom.com/app/contact/ All the best,
Dear tom tom your support is for shit .. really i'm sorry but for days i try to get some help to recover my device followed every step on this video still only picture of tom tom devicre with computer and red x between
An error occurred during the update. Navigation is frozen. Rider 500 navigation does not work. TomTom Poland technical support does not exist. Incompetent people work there
Cihazını sıfırlamaya deneyin bunun için cihaz kapalıyken açma kapatma tuşuna basıp bekleyin 20 saniye civarı cihaz açılıp davul sesi gelecek ve tekrar kapanacak yeniden açılınca siyah ekran üzerinde bilgisayar CMD ekranına benzer cihaz bilgileri görümünce açma kapatma tuşunu bırakın buradan sonra iki seçenek var açma kapatma tuşuna 1 defa basıp bırakırsanız cihazı fabrika ayarlarına döndürürsünüz yine siyah ekran açıkke açma kapatma tuşuna 3 defa seri şekilde bas bırak yapılacak olursa cihaz sıfırlanır ve geri yükleme yapmak gerekir bilen için kolay ilk defa yapan için karmaşık ve zahmetli bir iş gibi gelebilir.
Well it looks like my Tom Tom is dead! 1005 camper has bitten the dust. It is disappointing that it can no longer be mended out of warranty. It makes a nonsense of updates for life. I think this is the last Tom Tom we buy.... The other makers are probably the same... Only time will tell... I did do all the steps that are shown in the video and the instructions but it is dead!!!
Same here, last update of Camper destroyed my device. Rebooting, freezing etc.. I send an e-mail to them and recived funny answer. Pay us 105 euro and We will repair your navigation :D
My device is getting stuck shortly after reaching 100% restoring on my drive connect. After spinning wheel and plugging into my usb,progres bar gets promisingly longer until it reaches 100 and then my 5100 reboots just to get progres bar at the bottom stop half way and back to spinning wheel again. Any help anyone???
İşleme başlamadan ilk önce bilgisayarda kurulu olan Tomtom güncelleme yazılımının bilgisayar dosyası içindeki CACHE isimli dosyayı bulup onu bilgisayardan silin sonra tekrar deneyin.
Hi there, The recovery process normally takes between five and 30 minutes after it's started in MyDrive Connect, depending on the software version and your Internet connection. All the best,
@@lukasurbanik That sounds like a lot indeed. Did the recovery succeed in the end, or is it still stuck/incomplete? If the software did not install fully then I'd recommend you contact our technical support here: uk.support.tomtom.com/app/contact/ (You can change the country if necessary by clicking the flag in the bottom-right corner of the page).
Tried this method a dozen times but to no avail, i think its just one way of tomtom to make you buy another new satnav because it absolutely does not work for all models. Very Disappointed
Hi there, There were some issues blocking updates through MyDrive Connect last week, but these should be sorted now. Try to update your device now, and if it doesn't work let us know if you get an error code or something similar. All the best,
@@TomTomSupportVideosOfficial Hi I have a Go 60, and it keeps looping after i turn it on. I did the restart but when it gets to the end it, restarts to the looping screen again. Any ideas?
İlk aldığında kutu içindeki aktivasyon kodunu 90 gün içerisinde kullandınız mı? Haritanın güncelleme hakkı varmış şu andaki mevcut harita 11.05 seri numaralı 02-2023 tarihli harita güncel ve son sürüm bu ayın ortasında yeni harita kullanıma verilecek.
I will never buy another TomTom after battery died fitted a new one but the software i am sure is programed to kill the devise after a time period, even with a new battery its a piece of expensive crap. I have an £80 sat nave on my motorcycle and its even water proof long battery life and no crashes, a much better buy at one third of the price.
Does not work neither for my Start 42... I have the debug screen, 3 push and a kind of wheel appear but it directly display the "Warning" sign and the app on the computer says the device does not respond... In 2 words : SHITTY GPS... By the way, it happens while I was trying to apply mandatory update that was not working at all (after one hour still displayed the "do not unplug").. Good job stupid engineers...
Hi there, What happens when you try to recover your device? At which step is it getting stuck? Do you not get to the screen with the spinning circle, or do you see that but nothing happens when you connect your device to your computer afterwards? All the best,
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this is actually way better than anything you can find on the website
it's just a shame it doesn't work.
I can also confirm this doesn't work. I've been trying for the past hour to recover a TomTom Pro 7350 and nothing, I still have the error.
This worked for my tomtom Go 6000, the timing of the three presses does seem to be quite critical but eventually go this to work (after turning it on and off a number of times). From then on, reasonably plain sailing to recover my tomtom. Updates doe see to cause me no end of troubles though, I might forget trying to ever update it!.
If your map updates time out (after reseting the unit successfully and deleting the corrupt map) - then I fixed this by going to someones house, which has a very fast internet connection and updated from there. Now my unit works perfectly
Many THanks TomTom
Following these instructions sorted out my satnav fine, although it wasn't quite the same as this video. There was no 'spiral', but instead a set of gears and a toolbox was shown while it was rebooting, also it didn't come up with a map when it had sorted itself out (even though it was connected to the laptop for an hour.
It's because it doesn't reach the reset point. It's totally frozen.
Timing is crucial !!!!! Could you give us a clue as to how long. Been on with this for months now. I should have just burnt £300 instead.
Me too. Can’t get it in recover mode!
it doesn't work
Cihaz kapalıyken açma kapatma tuşuna bas bekle 20 saniye civarı cihaz açılıp davul sesi gelince cihaz kapanıp tekrar açılınca siyah bilgi ekranı gelinceye kadar bekleyin ekran gelince tuşu bırakın buradan sonra açma kapatma tuşuna 1 defa basılınca cihaz fabrika ayarlarına döner ama cihaz siyah ekranda iken 1 saniye içinde seri şekilde peş, peşe 3 defa bas bırak yapınca cihaz kapanıp açılınca geri yükleme ekranı dönen dişli çarkı animasyonu çıkar bu ekran kaybolmadan kablonun bilgisayara takılması gerekir ve geri yükleme bitince cihaz kapanıp açılır ve ilk önce işletim sistemi Navcore yüklenir ve cihaz yine kapanıp açılınca varsa yeni güncelleme onları yükler yoksa cihazda ki son yüklü olanı cihaza kurmaya başlar. Ama bütün bu geri yükleme işlemlerinin sağlıklı olabilmesi için Tomtom güncelleme yazılımı içindeki karşıdan yükleme klasörü CACHE isimli dosyanın içi veya kendisinin silinmesi gerekir yoksa işlem olmaz.
Why are these so expensive? Nothing works correctly.
Mine worked after I connected it to my pc and pressed the power button for 30 seconds..
Works as normal. I love it. It turns my phone into a hands free device in my older SUV..
@repentandbelieveinJesusChrist4 Thank you very much the holy spirit has fixed my tomtom
Doesn’t work!!!
Its hard enough getting support from this company but now even their web based support system is crashing. Impossible to deal with
That does not work tried many times..is there a chance to save my device or do i have to trash it??
Tried this after my 1005 had been unused for a couple of months. Unit has been on charge for 24 hours but nothing. Computer says the usb device has malfunctioned and when Ive held the on button for 30 seconds the power light flashes for a second and then goes back to steady orange colour. Looks like I’ve got a paperweight.
Updated the device, but now its not booting completely, only "Tomtom" is written on the screen.
Estaba desesperado porque no me hacía caso cuando tocaba tres veces el botón en la parte de atrás de mi TomTom via 135 M Europa. Por suerte, encontré otro vídeo en Internet que decía que había que hacerlo muy rápido, en menos de 1 segundo. REPITO: Hay que tocar tres veces muy rápido, en menos de un segundo. Gracias a eso, pude reestablecer mi TomTom. Ahora a ver si funciona y no se congela ya cada poco como hacía antes, ya que a ratos se paraba varios segundos y la conducción iba por delante de lo que mostraba la pantalla
lo que es evidente es que tom tom con las actualizaciones o con el tiempo hace que los GPS empiecen a fallar con el fin de que lo deseches y te compres otro, no es normal que un aparato que puede costar 400 €, en dos años empiece a fallar
1. Does it work on macos?
2. Need a laptop or desktop for recovery process?
3. I have macos and laptop. Still not recovered.
Thanks for reply
Hi there,
The process is the same for both OS X and Windows - as long as you have a device that updates with MyDrive Connect, and you have MyDrive Connect installed and running when you connect your device.
What happens when you try to recover your device?
So I have a TomTom GO 50 that is always on the logo screen. How to fix it? Because this doesn't work.
I wish to update the lastest map (1090?) on to the in dash uconnect unit using a memory stick. The first two letters of my existing serial number are "SV". The car is a 2019 Fiat 500x. I can't seem to find the relevant directions. Help, anyone!
as usual with tomtom, procedure doesn't work...
Doesn't work, all I get is the red x attach tomtom to computer screen. No spinning wheel or gears etc. Been at it for hours.
Bilgisayar bağlantı sorunu gibi görünüyor bir de şöyle deneyin cihaz kapalı vaziyette başka bir bağlantı noktasını kullanarak yapın cihazın kablosu bilgisayara takılıyken cihazı başlatın yine ayni durum ile kerşılaşıyorsanız bilgisayar yönetiminden Tomtom cihazı bulup onu sistemden ya devre dışı yapın yada kaldırın tekrar etkinleştirin. Güncelleme yazılımını başlatın cihaz işletim sistemi Navcore yazılımını kurması gerekir daha sonra eksik güncellemeleri yapın.
This doesn't work @ all my device keeps on switching on & off
useless advice from tomtom
Bir ayrıntıyı alıyorsunuz sanırım bilgisayardaki güncelleme yazılımı içerisindeki karşıdan yükleme klasörü boş olması gerekir.
Why my tomtom go 5200 shows expiry date for tomtom service, like traffic and speed cameras? On the box it says lifetime.
This is terrible. I have life maps, trying to reinstall them. going round in circles. nothing helps
Çoğu insan ayni hatayı yapıyor veya gözden kaçırıyor geri yüklemeye başlamadan evvel ilk önce bilgisayarda kurulu olan güncelleme yazılımı dosyası içinde bulunan CACHE isimli dosyanın içi veya kendisi silinmesi gerekir dosyanın tam yeri Tomtom güncelleme yazılımını başlatılınca ayarlar kısmında indirmeler içerisinde karşıdan yüklemeleri boşalt SEKMESİ var orayı seçin veya oradaki yoku izleyip dosya konumuna gidip CACHE yi silin.
Does this work with start 60 2013?
It just showing tom tom logo then it turns off.
If I try a hard reset it keep the logo stuck on.
I cannot get it to work with my Start 60 2013.
I think it is bricked.
i have the same problem, found any way to get it work?
@@RemPlex nop.
Waste of time. Thrown it in the bin. Keeps telling me to download Tom Tom Home which still doesnt work.
nice story but not happening. How can you restore/repare the firmware in the TomTom 50 Go? Because nothing helps anymore. Or at what address can I send the failing device for which life-time-updates were promished? It feels that I am fooled again. Pitty.
My Start 60 2013 is also bricked by a tomtom official update (large maps i think), with lifetime map updates too. Boo tomtom.
Pro TRUCK 8275 doesnt go into fastboot mode, instead Im getting the update mode (sad smiley) which doesnt reset the device, instead just updating it. Any tips how else I can remove a display screen lock pattern?
I accidentally booted it into recovery thank you
What if your Home software keeps crashing on MacOS and you cannot recover or update you TomTom Rider anymore? For some reason updating, restarting etc...nothing helps. What to do now? My TomTom Rider is now useless. I have lost my maps and have no working Navi and no working TomTom Home on Mac. Absolutely terrible
To me the video suggests you press the power button to start the device and then press and hold to bring up the white text. On the go 5000 this dose not work, but one long press from the off state until the white text dose work.
it doesn't work for Start 60 either
Doesnt work. Its always the same. TomTom is not working "on the go". I never had problems with Garmin like that. :-(
it doesn't work for Start 60 either
useless device , terrible software, highly unaccurate ,
OK I have done all of this several times after consulting with tom tom. even after I get a message on my device saying all maps up to date. turn device off then on all I get is no maps found cannot solve it any suggestions
Thanks a lot ....... Saved my day
no does not work read my review at the top
I have problem with tomtom go 6200 no routes plannes why? How can i fix this i have europa map i can not find street?
same prob
Mine used to work fine till i updated it.. i even baught a new one and it still keeps restarting and not connecting to live traffic. Apple did the same to its customers years ago.. made people think they needed a new phone.. i wonder if these are doing the same!!!!
My tomtom trucker 6000 gprs disconnected. I have purchased 18 month traffic subcripition but can not use it. Any advice please?
AFTER THE LATEST UPDATE YESTERDAY UNIT IS DARK, TRY ALL ABOVE TO RESET, NOTHING, NEW UNIT WHAT IS YOUR EMAIL, NEED TO SEND IT BACK
Absolutly hopeless to update. Im in a loop where the device updates to later disconnect and it does it over and over again..
Bir defa da şöyle deneyin ilk önce bilgisayarı İnternete direk kablo ile bağlayın bazı haritalar 6,5 GB haliyle Wi-Fi yavaş kalıyor neyse daha sonra bilgisayarda kurulu olan Tomtom güncelleme yazılım bilgisayar dosya sisteme içinde olan CACHE isimli klasörü bulup onu silin ondan sonra tekrar deneyin.
QUELLO CHE MOSTRI NON E LA VERITA ESEGUITO IL TUTTO COME DESCRITTO E NON VIENE RIPRISTINATO NULLA
THANK YOU VERY MUCH!!
I own Go50/51 tried these steeps got the last section where it shows computer and gps with red X plugged on computer stayed that way. My issue was that I could never type into the Dam gps the screen keeps shifting never lets me type anything screen moves around too much. for the prices I paid for this gps i was really hoping it would work no help lines and why would their be that makes too much dam sense need this GPS to get me to my first day on new Job this product is the biggest letdown ever....
Not working at all !!! satnav keep restarting again and again without ever showing the map like in video ...need assistance..please ! what can I do ?!!
I have two expired maps on my VIA62 but have lost my Lifetime Europe map and can't find out how to get it back.
Hi there,
If your device came with a different map update service than the ones you have installed, you can install these through MyDrive Connect. Under "My Content" you can scroll down to "My Maps" and see your options.
The second half of this video shows the options you have for changing or installing maps with MyDrive Connect:
th-cam.com/video/NffqndeKrQc/w-d-xo.html
All the best,
It doesn't work on my TomTom Go 510. I get as far as 2:09 (the device restarts) but then instead of showing the maps, it goes back to 1:18 (the spinning wheel) and repeats the process. Over and over. Forever!
Bilgisayarınızdaki Tomtom MyDrive Connect yazılımı dosya konumundaki CACHE klasörünü silin ve bilgisayarınızı Wi-Fi il değil kablo ile internet'e gağlayın daha hızlı sonuç için.
it doesn't work for me, i can't enter the hidden menu
it doesn't work for Start 60 either
Does the battery die and need to replace it
very bad wont hacve tomtom any more
I think my 510 is dead, after doing your procedure it still says no map, I notice the sd card icon is greyed out, so the maps are too big for its internal memory and the card reader is faulty. That was my last try, will bin mine unfortunately. Have bought a Go Basic as its replacement.
My Start 60 2013 is also bricked by a tomtom official update (large maps i think), with lifetime map updates too. Boo tomtom.
Küçük harita veya hafızasını yeterli olanı kadar olan haritayı yükleyin ve hiç bir zaman kullanmayacağınız kendi diliniz dışındaki bütün seslendirmeleri cihazın güncelleme yazılımı ile cihazdan kaldırın fazladan alan kazanın.
Hi i did all put after press and release the power button 3 time in quick succession my device not reboots into recovery mode, why ???
My device is TomTom GO 520 Wi-Fi
I did everything the video shows you to do but after white text appear on black screen when i press power button 3 times i dont get not a spinning "cog"! !
and the screen reverts to an image of a tomtom connected to a computer, with a red cross
Thanks for reply
Bilgisayarda kurulu olan güncelleme yazılımı içindeki ayarlar kısmındaki indirmeler içindeki KARŞIDAN YÜKLEMELER KLASÖRÜNÜ BOŞALT sekmesini seçin veya dosya yolu içindeki CACHE yi bilgisayardan silip öyle deneyin
Never buying a piece or crap like tomtom again.
wont get fooled again.
Why do you not detail a phone number - I have wasted a day trying to get this damned thing working ( Rider 410 model) - completely frustrating when the Robot appears, sends you a link to the same section you have been following - extremely POOR CUSTOMER SERVICE / EXPERIENCE. Trying to get the map updated shouldn't be this difficult.
Hi there,
We offer different contact options depending on your region and your device, but if you go to: uk.support.tomtom.com/app/contact/
...and follow the flow here to choose a product and a category for your question you will see the contact option (email, chat or phone) that will get you in touch with the appropriate customer service representatives.
(If you want to change the country, you can click the flag in the bottom right corner of the page when you scroll down)
Our little robot in the corner is meant as an alternative to help people find their way on our support sites, but they're new and still learning so please bear with us.
I hope this clarifies things!
All the best,
The video is incorrect at least for the 6600 series. Firstly tho (make sure you've not already got My Drive Connect open on screen) you have to click & hold the power button until the text appears then release, then 3 quick clicks, then connect the cable to the device while spinning wheel appears. then reinstall happens. However, for me, it still fails because my screen then says NO MAPS AVAILABLE. How can I reformat my 16Gb Memory Card via the device as directed when that screen doesn't allow access to any apps?? (I already formatted vis pc (fat32). I need my device soonest.
Hi there Robert,
Putting a device in Recovery mode only reinstalls the main software and not the map or any additional content. If you get the message "No maps available", then you need can follow the steps in this video if your device updates with MyDrive Connect: th-cam.com/video/t3le-3J1wwg/w-d-xo.html
If your device updates over Wi-Fi, then you can find the relevant steps in this article on our support site: uk.support.tomtom.com/app/answers/detail/a_id/26303/
(A video with these steps will be available soon as well)
Finally, it sounds like you've followed the right steps regarding your external memory card, but if you want more information there you can see this page: uk.support.tomtom.com/app/answers/detail/a_id/25311
(There's also links to other related information such as memory card compatibility etc.)
I hope this helps!
All the best,
these devices are bad and tomtom should feel bad.
Thx!
Why does my tomtom model 4CS01 disconnect from the computer when starting system restore and restart normally?
as if the cable were unplugged from the usb port. i tried with three cables.
İlk önce bilgisayardaki güncelleme yazılımı içindeki karşıdan yükleme klasörünü boşaltıp öyle deneyin.
Tom Tom is expensice for no Reason , left my job many times cause of this problems
I'm having problems with my go500. I do a reset and it gets as far as 2.11 but then instead of seeing a map it asks which language I want, after that it asks which country, but it does not show any countries to choose from nor will it let me continue. Any ideas please?
Hi there,
In this case I would recommend reaching out to our technical support for more in-depth troubleshooting: uk.support.tomtom.com/app/contact/locale/en_GB
(You can change the country of the support site by clicking the flag in the bottom right corner of the page).
Best of luck,
it doesn't work
it doesn't work for Start 60 either
Too many things aded. No space available to do the update.
Software corrupted ... doesn’t do accounting to video !
My tomtom go 620 get into loop restarting after map update (every 20 sec), I tried recovery,
it ends 100% and again go to constantly resetting. What is solution? (no SD card inside)
Bilgisayarda kurulu olan güncelleme yazılımı dosya sistemi içindeki karşıdan yükleme klasörünü boşaltım veya CACHE İsimli dosyayı silin ondan sonra tekrar deneyin.
Hi, my TomTom 5000 keeps resetting to the menu with the white writing when placed in the dock even without being plugged onto the car power socket and keeps restarting over and over again, when not placed in the dock it works fine.. help please! Thx
Hi there,
Something definitely sounds wrong here. I'd recommend contacting our technical support for more in-depth troubleshooting here: uk.support.tomtom.com/app/contact/
This does NOT work on Go Premium 6....Can you maybe update the video after 3 years pls....
Funziona con tutti i modelli?
absolute rubbish. I don't want to pay a computer technician to upgrade. tomtom: never again!
suivi la procédure jusqu'au bout , mais au moment de récupérer la carte , l'écran reste noir avec le chargement au centre qui tourne en bug ... et il ne se passe plus rien!!! que faire ???
Bonjour DIXIED2007. Je suis désolé d'apprendre que vous avez des problèmes avec votre appareil. Si
ces étapes ne fonctionnent pas, je vous recommande de contacter notre
service d'assistance pour vous guider dans la procédure ou vous aider à
résoudre les problèmes liés à votre appareil:
fr.support.tomtom.com/app/contact/
Bonne chance,
TomTom Support Videos i have finally get rewarded . ..by charging it to my pro connection with a better speed capacity. Tanks any Way !!!
I have a tomtom go 6200 and It will not update through MY DRIVE, Just says to go Wifi, when i connect to wifi to update, It says "YOUR TOMTOM GO 6200 IS UP TO DATE". But it is not up to date, The installed map is 'Europe' v975.7679. released 07/20/2016. There are roads in my area that have been open two years or more and not shown on my Satnav.
I have a 5200 with exactly same situation. Tells me to go to WiFi and then "Your TomTom is up to date' .Also here the map version is v975. Also installing new firmware/software (in info screen press power 3 times) does not help.
Hi there,
It sounds like the update service might not be properly assigned to your devices. I'd recommend contacting our technical support here: uk.support.tomtom.com/app/contact to get help sorting this.
(You can change the country and language by clicking the flag at the bottom-right of the page if need be)
Best of luck,
My tomtom professional 6250 also gave up after 21 month. Followed this video step by step. When black and white screen is on then pressed the button 3 times as shown but my satnav just restart instead of spinning wheel pop up.
Connected to 2 different computers 2 hours each and apart from keep restarting nothing else happened.
Tomtom support website is also useless. No solution for this problem, no chance to chat to an expert....
Hopeless! We have updated this satnav once successfully - in 2018- but not after that. MyDrive connect IS installed on computer (several times!) but the device will not update although it does turn on when connected. Videos not much use and no possibility of talking to a helpline person. A lot of money spent for nothing
Only want to use it accasionly and then it doesn't work. No way can i get it working. I think i will stay with my iPhone!!!
Hago esto y me acaba dando el mismo error. Vaya mierdaaaa
actualizando un TomTom GO610 se desconectó cuando estaba metiendo el mapa. El problema vino porque ocupo toda la memoria pero no se podía ver el mapa. Para seguir los pasos del vídeo en mi caso en el GO610 hay que conectar el cable ANTES de dar los tres click al encendido. Así entra en modo restauración. No sale el % de restauración pero tardó en torno a 10' en restaurase. Una vez restaurado SEGUIA TODO IGUAL DE MAL Y NO FUNCIONA.
Yukarıdaki video da anlatılanların dışında olmazsa, olmaz bir ayrıntı var ve bundan bahsetmiyor cihazını geri yükleme modu ekranına girmeden önce bilgisayarda yüklü olan Tomtom MyDrive Connect uygulaması ayarlar kısmında ön belleği boşalt seçimini yapmanız gerekir veya uygulamanın bilgisayardaki dosya konumunda ÖRNEK OLARAK BENİM BİLGİSAYARIMDA ( C:\Users\ASUSF3E\AppData\Local\TomTom\HOME3\cache ) bulunan CACHE adındaki dosyayı silmeniz gerekir ve bu dosya yolundaki AppData klasörü Gizli klasördür onun için bilgisayar klasör gösterim tercihini GİZLİ KLASÖR seçimi seçili olması gerekir. Bütün bunlara rağmen geri yükleme başarısız olması durumunda hatanın sizden değil Tomtom sisteminden olduğunu söyleyebilirim. Onun için Tomtom resmi sayfasında bulunan destek bölümüne canlı bağlantı veya cihazınızın seri numarası ve bilgilerinizin olduğu bir mesaj veya e-posta yollarsanız onlar sistem hatasını düzeltip yüklemelerinizi kullanımınıza açacaklardır.
This didn't work.
The bloatware is unnecessary.
The registration is cruel.
The support site doesn't work properly.
A lot of bugs and glitches.
Do these things work or is it all a big scam?
a big scam to get users to follow useless instructions pretending to offer a solution.
purtroppo è una procedura difficoltosa e arcaica ma il foro con lo spillo non era meglio?
WTF!!! I'M IN FRANKFURT! THIS IS INSANE!!!
Very frustrated. I have a Start 50/55 which I have always been very happy with. Now I am unable to update it because a message keeps telling me to download Tom Tom Home which I have done numerous times but I get a message saying that I do not have the app to open Tom Tom Home. I have been going round and round for about 5 hours on and off. Then tried to reset it but of course unable to do anything because unable to install, run or update my device. Nearly tearing my hair out :(
Hi there,
If you get the message that you need to use TomTom HOME to manage your device, then it sounds like you might have the program MyDrive Connect running instead. If the message states that TomTom HOME needs to be updated and that is what's being downloaded, then something might have gone wrong with an update there. I'd recommend you contact out technical support that can give more in-depth help and troubleshooting tips: uk.support.tomtom.com/app/contact/
All the best,
Dear tom tom your support is for shit .. really i'm sorry but for days i try to get some help to recover my device followed every step on this video still only picture of tom tom devicre with computer and red x between
malgré ce film très explicite, au redémarrage de mon gps via series, la carte est toujours introuvable. comment faire ???
th-cam.com/video/t3le-3J1wwg/w-d-xo.htmlsi=dOJkFIKX2giihvt6
An error occurred during the update. Navigation is frozen. Rider 500 navigation does not work. TomTom Poland technical support does not exist. Incompetent people work there
Cihazını sıfırlamaya deneyin bunun için cihaz kapalıyken açma kapatma tuşuna basıp bekleyin 20 saniye civarı cihaz açılıp davul sesi gelecek ve tekrar kapanacak yeniden açılınca siyah ekran üzerinde bilgisayar CMD ekranına benzer cihaz bilgileri görümünce açma kapatma tuşunu bırakın buradan sonra iki seçenek var açma kapatma tuşuna 1 defa basıp bırakırsanız cihazı fabrika ayarlarına döndürürsünüz yine siyah ekran açıkke açma kapatma tuşuna 3 defa seri şekilde bas bırak yapılacak olursa cihaz sıfırlanır ve geri yükleme yapmak gerekir bilen için kolay ilk defa yapan için karmaşık ve zahmetli bir iş gibi gelebilir.
Well it looks like my Tom Tom is dead! 1005 camper has bitten the dust. It is disappointing that it can no longer be mended out of warranty. It makes a nonsense of updates for life. I think this is the last Tom Tom we buy.... The other makers are probably the same... Only time will tell... I did do all the steps that are shown in the video and the instructions but it is dead!!!
Same here, last update of Camper destroyed my device. Rebooting, freezing etc.. I send an e-mail to them and recived funny answer. Pay us 105 euro and We will repair your navigation :D
thanks tom tom
problem is solved. just need to press buttom long enough and follow instruction and let computer doing the job.
My device is getting stuck shortly after reaching 100% restoring on my drive connect. After spinning wheel and plugging into my usb,progres bar gets promisingly longer until it reaches 100 and then my 5100 reboots just to get progres bar at the bottom stop half way and back to spinning wheel again. Any help anyone???
same problem with mine
İşleme başlamadan ilk önce bilgisayarda kurulu olan Tomtom güncelleme yazılımının bilgisayar dosyası içindeki CACHE isimli dosyayı bulup onu bilgisayardan silin sonra tekrar deneyin.
i feel pity for my dad who uses this piece of junk
how long does it take to restore the device when connected to the pc?
Hi there,
The recovery process normally takes between five and 30 minutes after it's started in MyDrive Connect, depending on the software version and your Internet connection.
All the best,
@@TomTomSupportVideosOfficial
My tomtom fixes more than 4h.
@@lukasurbanik That sounds like a lot indeed. Did the recovery succeed in the end, or is it still stuck/incomplete?
If the software did not install fully then I'd recommend you contact our technical support here: uk.support.tomtom.com/app/contact/
(You can change the country if necessary by clicking the flag in the bottom-right corner of the page).
@@TomTomSupportVideosOfficial Wast of time
det er ikke nemt
recovery moda geçmiyor ve güncelleme başarızı diyor
Dit werkte niet
Mi tomtom 6250 se apaga y enciende constantemente
Tried this method a dozen times but to no avail, i think its just one way of tomtom to make you buy another new satnav because it absolutely does not work for all models. Very Disappointed
it doesn't work for Start 60 either
After the 3 taps, my device goes all WHITE, not black.... no spinning wheel, nothing but bright white! Then it stays that way.
Exactly same issue wz my tomtom go 520
tom tom absolutely rubbish! recently buy a start 52 5 inches and doesn't work at all! waste of time and money!
is the update possible with my drive right now
Hi there,
There were some issues blocking updates through MyDrive Connect last week, but these should be sorted now. Try to update your device now, and if it doesn't work let us know if you get an error code or something similar.
All the best,
@@TomTomSupportVideosOfficial Hi I have a Go 60, and it keeps looping after i turn it on. I did the restart but when it gets to the end it, restarts to the looping screen again. Any ideas?
Je ne peux pas télécharger la carte d'Europe que j'ai déjà acheté dans le passé et utiliser une seule fois...
İlk aldığında kutu içindeki aktivasyon kodunu 90 gün içerisinde kullandınız mı? Haritanın güncelleme hakkı varmış şu andaki mevcut harita 11.05 seri numaralı 02-2023 tarihli harita güncel ve son sürüm bu ayın ortasında yeni harita kullanıma verilecek.
ho provato già diverse volte e non funziona
Anche a me ho provato più volte ma non funziona!!!!!
ora provo a contattare nuovamente l'assistenza.
I will never buy another TomTom after battery died fitted a new one but the software i am sure is programed to kill the devise after a time period, even with a new battery its a piece of expensive crap. I have an £80 sat nave on my motorcycle and its even water proof long battery life and no crashes, a much better buy at one third of the price.
en español por fabor
Does not work neither for my Start 42... I have the debug screen, 3 push and a kind of wheel appear but it directly display the "Warning" sign and the app on the computer says the device does not respond...
In 2 words : SHITTY GPS...
By the way, it happens while I was trying to apply mandatory update that was not working at all (after one hour still displayed the "do not unplug").. Good job stupid engineers...
Bilgisayarındaki Tomtom MYDrive Connect dosya konumunda bulunan CACHE klasörünü silin.
Waiting for GPS signal..... for 6 months and 4 countries.... Bin.
Tried 10 times will not recover - just does not try ??
My Drive it's a free software? If is free, you tried 10 times, and when plug the USB MyDrive reachs 100%?
Hi there,
What happens when you try to recover your device? At which step is it getting stuck?
Do you not get to the screen with the spinning circle, or do you see that but nothing happens when you connect your device to your computer afterwards?
All the best,