CitiZ - Descaling
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- เผยแพร่เมื่อ 25 ก.ย. 2022
- Your step by step Nespresso assistance video to guide you through the descaling process of your CitiZ coffee machine.
Descale your Nespresso machine whenever necessary to ensure you the best coffee experience. This process will take approximately 15 minutes. Please note that the descaling solution can be harmful.
Please visit nespresso.com for more information.
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my machine start descaling immediately after I hold both button about 6 second, I didn't have choice to press lungo button, 2nd rinse showing clear water but I rinse with clear water for 3 times to make sure no chemical left in the machine.
Very useful and simple step. Work well done 👍
We are glad to hear it!
Here are tips for descaling your Citiz (Note: these may vary with different build versions, but the same controls/concepts apply):
1. REMOVE ANY CAPSULE in the Citiz and CLOSE CAPSULE LEVER (if you forget a capsule inside, you CANNOT run the now coffee-contaminated solution through the Citiz again)
2. Turn the Citiz ON and REMOVE CAPSULE TRAY (there is a sensor) before pressing the Espresso and Lungo buttons together to enter descale mode
3. MONITOR the flow out of the water reservoir and press the Lungo button to PAUSE THE FLOW BEFORE THE RESERVOIR IS COMPLETELY EMPTIED (this avoids possible air intake problems)
4. If you run extra descaler and/or rince cycles back-to-back the Citiz is likely to overheat and stop working, with buttons continuing to flash but no button input response (no, it's not broken). Turn power OFF and REINSTALL CAPSULE TRAY before allowing to cool for 20 to 30-mins, or longer if room is very warm. Once sufficiently cooled down, turn back ON then REMOVE CAPSULE TRAY and Citiz should be back in descale mode, press Lungo button to continue flow where you left off
5. When done rinsing, REINSTALL CAPSULE TRAY before pressing Espresso and Lungo buttons together to return to normal mode (indicated by button lights flashing like a normal cold start)
6. Unless you have very soft water, descale your Citiz regularly based on how frequently you use it. Consider running the descaler solution through your Citiz SLOWLY (pausing a few minutes before running more through) - this helps avoid overheating and allows the solution to better break down and flush-out deposits
7. Bonus tips: Always preheat your Citiz and your cups with a no-capsule, plain hot water pour. And don't store water in the reservoir when you're not using your Citiz, even overnight - always pour-in the freshest water (ideally filtered) before each usage session. And leave the capsule lever up and open from time-to-time to allow the chamber to dry vs always holding a small amount of stagnant water (especially if not used frequently)
what happens if you press espresso button instead of lungo?
The user manual should absolutely warn that the unit must be turned on and the blinking lights should be continous when pressing the lungo button. I pressed espresso and lungo buttons together for 5 seconds and they both started blinking, but after pushing the lungo button the flow was not continous and I had to push the lungo button again multiple times. Turns out it was another setup mode and not the descaling mode, even if both modes had the two buttons blinking at the same time, but the other mode had them blinking at different times and the other one had them blinking at the same time. Anyway this was a problem because the descaling water overflowed when it was not in the proper mode, and wet the entire machine from inside and the whole table where it was. I don't know why this even happened, the machine works normal when making lungos, but the descaling mix when pushing lungo buttons just destroyed the whole thing. Luckily I'm good at engineering and took the whole machine apart and washed all the plastic pieces and put it together and then rinsed multiple times. It turned okay, but the whole ordeal of cleaning out the water from everywhere took me half a day and I don't want to do it ever again. I even tried the proper descaling mode with just water afterwards and it still overflowed a little, so I just don't trust it that much anymore. I don't use tap water with my machine but spring water from big jugs so it doesn't even get limescale buildup, so I won't be doing this again unfortunately. I just thought it would clean the machine properly, but what a mess. I don't even think my machine would be broken since I don't ever get overflowing issues when making even two lungos in a row. The mess would probably have been smaller if the manual told me that if you have two lights blinking but not at the same time, it's not the proper mode and you should exit that mode and do it differently. I don't even that I did something wrong since the manual told to proceed when you see two blinking lights, well there was two blinking lights and it was the first time I descaled the unit, so I proceeded, not knowing there are two modes with two blinking lights and the one I was in wasn't the descaling mode. This is unprofessional and should be fixed so that it doesn't happen to anyone else. I even read the manual multiple times, I just thought that when it said the device should be on that there should be power going into the device, since the lights went on after using the button combination, so I didn't think it was wrong. This shouldn't be so easily confused, it would be great if the other mode flashed the lights a lot differently and the manual was clearer about the different modes. I know I wrote a lot but after cleaning my whole kitchen for the whole evening, I don't have many positive thoughts. Yes, this could be classified as an user error, but the machine still overflowed a bit in proper mode, and the difference in the modes isn't clearly mentioned and the manual can be misleading. I don't hate the machine or the company, it's a wonderful solution, but this is even more of a reason this process shouldn't be so unprofessionally documented, it makes the product look bad.
We're certainly disappointed to hear this, and we understand your frustration. We are glad to hear that you figured it out, however, we are available 24/7 for comprehensive troubleshooting at 800-562-1465. We hope you'll reach out in the future should you run into any issues.
Idk man.... I watched this video 1 time and I was able to do it just fine....and I am no engineer 🤷♂
@@Dzurky Of course this wouldn't happen to everyone. I told about my case just to warn some people that it's really easy to mistake the different modes. It should be made easier to distinguish that you're not in the wrong mode. This one part should be explained more clearly. If my warning helps even couple of people that won't be making the same mistake, my mission here is done. It's not about if you're intelligent enough, since I do other things in life that reguire pretty high knowledge of things. Mistakes can happen to everyone and if there's two modes that behave almost the same and it's too easy to accidentally be in the different one, then I think the the fault is more on the manufacturer's side than customer's. There are people that make mistakes far easier even if the instructions are clear, and this should be taken into account.
@@Anna-abc fair enough fair enough ... I just wanted to point out that video was pretty clear... but I understand better now where are you going with it
@@Dzurky No problem, we're cool :) Thanks for understanding. I understood what happened with my unit, but accidents happen sometimes.
Mi cafetera Cityz Platinum tiene 40 dias de uso...La uso con H20 descalsificada...Esta mañana encendio la luz roja...Llame al centro de atención,en Argentina que es donde vivo...Me dijeron que tenia que descalsificarla...Pregunte como me dijeron sostuviera apretada 3 botones .Despues de ahi quedaron los botones parpadeando .Hice los pasos para la descalsificación. Y continúan parpadeando..No se puede usar..Hay alguna forma de solucionar el problema en casa .Espeto puedan orientarme...Ya que tienebun año de garantia y me dan la posibilidad de llevarla al service. No dijeron de cambiar el producto...Muchas gracias
No matter how many times i rinse through, im seeing black/brown particles in the water. How can i get rid of that?
We're disappointed to hear this, Aisling, and we're happy to help. Machine experts are available 24/7 for comprehensive troubleshooting at 800-562-1465.
When rinsing you say fill it but then only show half the water, is it fill or only 500ml again?
500mL again would be plenty, and you can dispose the water in the sink.
How do I know when to descale it? Is there a notification?
Hi there, this machine needs to be descaled every 3-6 months, dependent on how hard the water is in your area. Many thanks.
Why does the water not run simultaniously...
First you have to actually turn the machine on. They don't mention that in the video or in the machine instructions.
@@VratislavJindra I always start procedure after the device is turned on 😔
@@VratislavJindra but they do mention in this video to turn the machine on, just after saying to empty the used capsules
@@theocodOh how did I miss that, now I feel stupid. You're right, thanks for correcting me.
The lights just keep on blinking after ending descaling. Tried everything including pulling the plug. What to do?
Just hold both buttons and wait for the blinking to slow down. I did that and it looks to be in normal mode and I waited for it to stop blinking. Then I turned it off.
This was also mentioned in one of the comments. Hope this helps
When you press the button the descaling doesn't start!!! How is possible this kind of errors in the instructions???
Please give us a call directly, 1-800-562-1465, and a machine expert will be happy to assist you.
Where to dispose the water?
Drink it
I have had to rinse 5 times and water still slightly cloudy. Will it be ok to use?
Hi Joyce, for additional machine assistance, please call us directly at 800-562-1465 where experts are available 24/7.
The lights don’t stop blinking help!
Hello. Thank you for reaching out. Please let us know where you are contacting us from, so we could further assist you.
@@nespresso Hi! Thanks for your answer. I pushed them again and it worked. Thank you very much!
Our pleasure ! Enjoy ! 🤗 ❤️ ☕
The video is wrong.
You need to press the buttons for 3 seconds only to get it into descaling mode.
If you press for 5 seconds or longer, then it's a different mode.
I follow every step but now my machine doesn't pump water 😢
Hello. We are sorry for any inconvenience. Please contact our Technical Department on the free phone 900 259 259 (option nº 3). Please have the machine near you in case we need to do some checks at that moment. Thank you.
This is kind of stupid but commenting here so others don't make this mistake: when descaling and rinsing, make sure the capsule compartment is *closed*. Otherwise it's dirty water and descaling material all over the place.
Doesn't stop blinking now can't get it out of descaling mode. This a joke and this happened last time too. I've now had to turn it off for 5 minutes from the plug and it still does it 😡
They're such unreliable machines and so many people have issues with not being able to exit descaling mode even after holding both buttons for 5 seconds. This is the last time I'm buying a Nespresso machine .
Hello! Could you please tell us your country of residence, so we could assist you?
Gjorde enligt instruktionen igår men får inte igång den idag. Vad har hänt?
Rinsing 2 times only seems not to be enough, my machine is only 1 yr old and i had to rinse it 5 times in order to get clear water
sounds like a user issue, i did mine and it was clean during the entire procedure.
Mine was good. No issue
You need to descale every 3months, if youre doing it aftee a year it's already too late
My lungo button does not appear to work. No water is popped through the machine. Can any body help me.
Hello, could you identify your country, so the respective team can assist you?
@@nespresso I am in Australia
Very sorry to hear that you are experiencing an issue with your machine. Please reach out to our customer support team at 1800 623 033, and they will assist further with troubleshooting. ☕
Silly question, but how do you return it to normal operation? Mine won't stop blinking ans it doesnt matter what I do it wont return to where the lights go solid. Tia
We're happy to help. Select the machine tab on our website, choose machine assistance, then select your CitiZ, and please follow the instructions under "Reset to Factory Setting". If you prefer, call 800.562.1465, and a machine expert will be happy to assist you.
It wont stop blinking!!!!!!
Have you tried turning it off and on again?
@@user-ch2ty8cy1q WTF! its unplugged and its still blinking!!!!!!!
You say that you’re good at engineering. Do you feel like engineering some punctuation, especially paragraphs into your post?!
I appreciate that you took the time to help others, but, trying to read your rather lengthy text is a real strain on the eyes!
These instructions should come with a warning to NEVER let the machine run dry. You must stop the pump before the tank empties. I had to spend numerous hours to unclog the air bubble. What a F joke Nespresso.
We certainly understand your frustration. For additional machine assistance, we ask that you call us to speak with a machine expert. We are available 24/7 at 800-562-1465.
How do you get rid of the air bubble?
For additional machine assistance, Vanessa, please give us a direct call at 800-562-1465 where we are available 24/7.
Follow the instructions. We have been using our Nespresso for years and never had any issues, perhaps your water is too hard.
@@vanessaclarke7865 I used the ziplock air bag trick. Took many unnecessary attempts but eventually work.
@nespresso same issue as other user @jarska92
Did not realize the lights had to blink simultaneously, not alternating.
Waste of the liquid and SUPER waste of time.
Please delete this video. Unless it is useful to you as people have to buy multiple packs of descaler… so I will buy another brand.
Frustrating
Hello, and thanks for reaching out, we are sorry to hear that. Could you please identify your country, so we could further look into this?
@@nespressoI am in Portugal currently. Really frustrated that I now haven’t go buy YET ANOTHER descaling kit. Seriously- delete this video or put in warnings that there are 2 different kinds of blinking modes
Warnings in an overlaid text (which you can do on TH-cam)
Hello, Zarminae! Please send us your customer number by private message so that we can verify your request. Thanks and see you soon!
I did the descaling with the lights blinking alternatively and not together. The water that came out were pink... is that not descaling mode? Which mode was that?