I have this machine! loved it soo much! I am using the Lavazza super crema beans and grinding setting #4, water temp level 1 so it will not be a bitter coffee or taste like a burn. The dose level is 60% ( like 1 o'clock in the clock) I learned that the dosing and grind settings are correct if after making coffee the grounds turn like Round brownies. if watery adjust grind and dosing. There are a lot of videos online! But, I really love this machine! just got it last month 2022 edition. The machine works sooo well! I got this brand and model because it's an Italian brand! No issues with the machine! feels super solid and heavy! FYI crema always depends on the coffee beans that you are using! I tried Starbucks espresso beans and no crema at all! also tried Starbucks Siren beans medium roast... some crema also but, so far the lavazza works for me well!
Bye bye Ninja coffee here comes De Longhi, just need the beans you use and some settings o be good. Looking for a good price with a 5 year warranty. Thank you for the video.
Thanks for the video and thanks for the information that the small basket is holding 12g and the big one 20g. I was looking for this information to adjust my machine and haven't found it anywhere. Where do you found it?
Thanks for such a great review! 👍it helped me to decide on my purchase it was between this DeLonghi or the CASABREWS I like this DeLonghi better keep up the great content.👏👏
Hey, we got the machine a couple daysa ago. we r Happy to have it but, no matter what bean or grind setting we use, we wont get the barometer to the optimal zone..we alrdy tried with 1Kg of Coffe and still, we wouldnt make it close to the zone.. what can be the issue?
Hey there, Please connect with a DeLonghi tech support agent. For Canada you can call 1888 335 6644, and they will guide you through making some adjustments for optimal results. It is likely going to be a combo of grind size, type of bean and quantity within the baskets. Once that trio is perfected you will reach optimal results. Thanks!
Hi there, If you need any tech support kindly reach out to DeLonghi. Their agents can assist you in ordering any replacement parts and troubleshooting with you over the phone to get barista quality beverages from the unit. Have a great night!
Hi Danilo, The unit has espresso, Americano and coffee. The unit has a manual steam wand so you can create any milk based beverages on your own. Americano is a shot of espresso and combined with a shot of hot water. The coffee function is brewed all together with a larger volume of water. Thanks for the question! Link to DeLonghi La Specialista Prestigio EC9355M - www.consiglioskitchenware.com/products/delonghi-la-specialista-prestigio-ec9355m Cheers.
Hi there, I believe your question is "is going with the Maestro vs the Prestigio and upgrade ?" Maestro: -Features 6 specialty selections: espresso, coffee, americano, cappuccino, flat white, and latte -2 ways to froth. Manually texture milk using the My Latte Art steam wand. Or, use the automatic frother for ease and convenience - Automatic Cappuccino Capability, yes - Milk System offers two ways of steaming milk: master your latte art with powerful steam wand or froth milk automatically with a touch of a button thanks to proprietary De’Longhi LatteCrema™ System -8 grinding settings for the coffee beans of your choice and adjust the dose with a precise digital dosing guide Prestigio: - Features specialty selections: latte macchiato, hot milk, cappuccino, latte, flat white, espresso, coffee, hot water (manually froth milk only) - Manually texture milk using the My Latte Art steam wand. The wand’s internal tube keeps the exterior metal cool to the touch, so the microfoam texture and heating system can work together to help you achieve the right milk - 6 grinding settings & smart tamping Link to La Specialista models- www.consiglioskitchenware.com/collections/semi-automatic-espresso-machines/brand_delonghi? Thanks for the question.
Hi Hyung, Thanks for the question. The manual semi-automatic machines do require some cleaning. However, it is not a lot at all. The La Specialista is so great as it stream lines the process for you! With the built in grinder and tamping that really takes not only the guess work out but the 'messy part' too. I hope this was helpful :) Have a great day! Link to product: www.consiglioskitchenware.com/products/delonghi-la-specialista-prestigio-ec9355m Cheers!
Hi Pam, Great question, you can control the volume. For the exact volume output per cup please connect with a DeLonghi tech support agent at 1888 335 6644. Link to Specialista Machines - www.consiglioskitchenware.com/pages/search-results-page?q=delonghi+specialista Ciao for now, stay caffeinated!
Hi Sarah, Ensure the units water hardness setting is at a lower level. If it is set to high it may trigger a descale cycle. You can follow up with a DeLonghi tech agent (Canada - 1888 335 6644). Thanks for connecting with us.
@@Consiglioskitchenware Hi for the web site: Active Temperature Control and Dual Heating System La Specialista has the ideal temperature stability for optimal coffee extraction and milk texturing, and is equipped with two independent heating systems. One thermoblock for extracting coffee and an independent heating system for steaming milk or frothing ensures immediate beverage preparation.
I just got one of these for my birthday. My question is , the temperature gauge should always be at optimum range even if at min. Temp ? What does this temp do ? Is it ok to leave at highest setting
Hi Eslie, Great questions! A DeLonghi Tech would be able to assist with your questions and troubleshoot with you if needed. Please connect with a tech by phoning 1888 335 6644. The guage will differ depending on the coffee grinds and tamping level. If too much coffee or too coarse or fine the pressure may not reach the optimal level. I hope this is helpful info for you to move forward and enjoy the machine. Cheers!
@@Roodsteam good. And when extracting the portafilter full no tamped, it is not a mess? I mean the coffee keeps in the portafilter and I can manually tamp? Have you ever tried?
Hi there, Sorry to hear that. I would suggest reaching our directly to a DeLonghi tech support agent by phoning 1888 335 6644 if you're in Canada. They will be able to troubleshoot with you. Thank you!
Hi Nancy, That is great! You can tell is a bean is oily if it is very shiny in colour/ texture. If you put a few beans on a napkin and then remove them... if there are oil stains, then it is too oily for long time use with the machines. We do sell non oily beans that are locally roasted and always fresh, check them out at the link here - www.consiglioskitchenware.com/collections/fresh-roast-espresso Ciao for now!
Hey Karen, You will pull the filter out of the portafilter. It can take a few tries to get it out, but it will certainly come out. With more use, it will become easier as well. Thanks!
Hi Thomas, Great question, yes the coffee mode is a larger volume beverage. The water will be brewed thru the coffee in the portafilter. The Americano mode will brew a shot of espresso and then add in a shot of hot water. That is the main difference there. Hope that helps answer your question. Have a great day! Link to DeLonghi La Specialista - www.consiglioskitchenware.com/collections/semi-automatic-espresso-machines/products/delonghi-la-specialista-prestigio-ec9355m Link to manual DeLonghi machines - www.consiglioskitchenware.com/collections/semi-automatic-espresso-machines/brand_delonghi? Ciao for now!
Hi Mario, The unit comes with a quick start guide that guides you on grinder settings and dose levels. It is a very easy-to-use machine, especially with the guidelines set out in the quick start manual. Ciao for now.
Hi there, The technique for frothing any milk will be the same. Keep in mind that the fat and protein makeup of different dairy or nondairy milks will change the end result. 2% cold regular dairy milk froths the best. For nondairy milk, oat, soy, and almond froth well. Thanks!
Thanks for replying, I can't drink deiry milk, and when out and about I always get a mocha, but at home I can never get the milk to be the same, I have a Delonghi machine.
Hey, just got one of these and when I grind the beans, when it comes into the cup thing it’s overfilling and is not fine, I have it on 2 for how fine it is and then amount is on low. Anything I’m doing wrong? Or did I get a broken one . Thanks
Hey there, I am sure this has been resolved by now. Always connect with a DeLonghi Tech Support agent and they will troubleshoot the settings with you. If you are in Canada the # is 1888 335 6644, this can be found inside the manual as well. You would have needed to adjust the dose level. Thanks for the comment.
Hi Phil, Thanks for reaching out. If the pressure dial is too far to the left then the grind consistency and amount of espresso in the basket are likely not optimal. The dial too far to the left means the espresso is being under-extracted. -Try adjusting the grind setting following the guidelines for your type of espresso bean outlined in the manual - Try adjusting the amount 'dose' of espresso - Let the smart tamping tamp the portafilter for you with the perfect amount of pressure I hope these tips and suggestions are helpful. You can always reach out to a DeLonghi tech support agent for additional troubleshooting. Their number is within the manual. Have a great night! Cheers, Consiglio's Team
Hi there, Thanks for reaching out and commenting. Sorry to hear that is happening. It is possible the grind setting needs to be slightly finer. A DeLonghi tech support agent can certainly troubleshoot with you closely to assist. If you are in Canada please connect with them by phoning 1888 335 6644, or if you are elsewhere, please refer to your manual for accurate contact details. Thank you kindly. Ciao
Hi! So i just bought this machine and the filters were not in the box :( can someone share the filters that fit this machine so i can purchase them? Thanks!
Hey there Kevin, These do not include a water filter. Please doublecheck the water tank, look for a circular area towards the bottom a water filter would plug in to. I do not believe these machines require a filter. You can also check with a DeLonghi tech agent by calling 1888 335 6644 and they can confirm with you. If it does require a filter, DeLonghi only makes one size - www.consiglioskitchenware.com/products/delonghi-water-filter-for-all-machines I currently do not have one in stock to look at physically. Many thanks.
Hi Bryant, Great question, depending on your specific beans you will need to make some adjustments and then complete a few shots to see the results. Please focus on time 3 minutes of this video. Please refer to the quick guide booklet your machine came with that will help you determine which grind setting to use for light, medium, and dark roast beans. Within the detailed instruction manual you can focus on pages 7 thru 9 - link - file:///C:/Users/USER/Downloads/EC9355M-228756.pdf For more support, you can reach a DeLonghi tech support agent that can troubleshoot with you over the phone @ 1 888 335 6644. Link to DeLonghi Prestigio - www.consiglioskitchenware.com/products/delonghi-la-specialista-prestigio-ec9355m Link to Automatic DeLonghi Espresso machines - www.consiglioskitchenware.com/collections/super-automatic-espresso-machines/brand_delonghi? Link to Semi-Automatic DeLonghi Espresso Machines - www.consiglioskitchenware.com/collections/semi-automatic-espresso-machines/brand_delonghi? Ciao for now, Consiglio's Team
I had set to 11 o clock dosage base on quick start guide as my beans were medium dark. But it seems it is below the line in my filter basket and was below optimal zone.
Thanks for your question. The pressure gauge may not be moving as it should if the amount of coffee in the portafilter is too much or too little. Additionally, the grinder setting is very important as well. The grind of coffee and consistency can alter the pressure and affect the gauge from moving. You can reach out to a DeLonghi tech agent to have this confirmed too - 1888 335 6644. Continue thru to a live agent and they can assist you further with troubleshooting if needed. Ciao for now.
Hi Monica, The Prestigio is very easy to use, the built-in grinder, assisted tamping and useful instruction book make this unit very desirable. Great for newbies or even experienced users. With the manual wand you can create any milk based beverage with perfectly textured milk. It is important to have manual machines close to a sink I find for easy cleanup. Also, having a knock box is also important for the spent pucks :) Here is the product page link for more specs - www.consiglioskitchenware.com/products/delonghi-la-specialista-prestigio-ec9355m Ciao for now!
Hi Sveta, Thanks for your question. The pressure guage may not be moving as it should if the amount of coffee in the portafilter is too much or too little. Additionally, the grinder setting is very important as well. The grind of coffee and consistency can alter the pressure and affect the gauge from moving. You can reach out to a DeLonghi tech agent to have this confirmed too - 1888 335 6644. Continue thru to a live agent and they can assist you further with troubleshooting if needed. Ciao for now.
Hello, No automatic machine is all stainless steel. There are internal parts that are different materials to compose the overall unit, gaskets, washers, tubing, boiler, drip tray, etc. Thank you.
I accidentally start the descaling process, it’s been going on for hours, how can I stop it? I tried trim machine off, but when I turn back on, still flashing as not finished, how can I force the process to stop……
Hi Jeremy, You must complete the cycle fully. Please connect to a DeLonghi rep and they will troubleshoot with you over the phone. Their contact number is 1 888 335 6644 Mon-Fri 9am to 8pm EST.
Hello! Thanks for the video…helping a lot. However, I have a question: when I’m warming the milk, I can’t get the good milk cream from the bottom like you. Any help ? More time or another thing ?
Fattier milk is best, also some really cheap brands of milk store it at freezing temperatures, which might cause it to not froth. Milk alternatives such as oat/rice/soya also froth very badly. Try out different brans of milk c:!
Hey there, I am sure you have determined which unit would be great for your cafe. I would suggest a larger unit with two boilers, like the Lelit Bianca for example - www.consiglioskitchenware.com/products/lelit-bianca-pl162t-v2 Ciao!
Hi Christian, Maestro - can manually froth and can also froth automatically Prestigio - can froth manually Thanks for the question. Below is a link to DeLonghi manual machines - www.consiglioskitchenware.com/collections/semi-automatic-espresso-machines/brand_delonghi? Ciao for now!
Hi J, Sorry for the delay. Please call a DeLonghi tech support agent at 1888 335 6644. I trust by now you've already got it sorted. Have a great night :)
Hi there, I do not recommend running rice through any grinder of any machine. If it worked for you in the past that is great. Keep in mind running rice through the grinder would void the warranty. Always reach out to the manufacturer tech department to confirm a cleaning process first if you are unsure, or if you have any questions about the process outlined within the manual. Cheers.
Hi Ricardo, To increase the amount of ground coffee you must increase the dose level via the dial. If the dial is not working please connect with a DeLonghi Tech Support Agent @ 1888 335 6644 Canada. Link to DeLonghi Espresso Machines - www.consiglioskitchenware.com/collections/semi-automatic-espresso-machines/brand_delonghi? Cheers!
Hi Matthias, this machine features 2 baskets, a single basket for one shot and a double basket for two shots. Both baskets are single-walled baskets! Thanks for reaching out!
@@sanchezzz1 Indeed I did, but I realized later that was the new Version of Specialista and that has of course Single Wall baskets. Thought she talks about the first Version and that has only Dual baskets.
![SAFEPLANET - ดาวเคราะห์ [ THE PLANET ]](http://i.ytimg.com/vi/4X1XL3I_k3c/mqdefault.jpg)
I have this machine! loved it soo much! I am using the Lavazza super crema beans and grinding setting #4, water temp level 1 so it will not be a bitter coffee or taste like a burn. The dose level is 60% ( like 1 o'clock in the clock) I learned that the dosing and grind settings are correct if after making coffee the grounds turn like Round brownies. if watery adjust grind and dosing. There are a lot of videos online! But, I really love this machine! just got it last month 2022 edition. The machine works sooo well! I got this brand and model because it's an Italian brand! No issues with the machine! feels super solid and heavy! FYI crema always depends on the coffee beans that you are using! I tried Starbucks espresso beans and no crema at all! also tried Starbucks Siren beans medium roast... some crema also but, so far the lavazza works for me well!
Can you please tell us if this machine is stainless steel or plastic?
Great overall demonstration of this machine. Thank you.
Thanks for the demo.
Bye bye Ninja coffee here comes De Longhi, just need the beans you use and some settings o be good. Looking for a good price with a 5 year warranty. Thank you for the video.
Thanks for the video and thanks for the information that the small basket is holding 12g and the big one 20g. I was looking for this information to adjust my machine and haven't found it anywhere. Where do you found it?
Thanks for such a great review! 👍it helped me to decide on my purchase it was between this DeLonghi or the CASABREWS I like this DeLonghi better keep up the great content.👏👏
Hey, we got the machine a couple daysa ago. we r Happy to have it but, no matter what bean or grind setting we use, we wont get the barometer to the optimal zone..we alrdy tried with 1Kg of Coffe and still, we wouldnt make it close to the zone.. what can be the issue?
Hey there,
Please connect with a DeLonghi tech support agent. For Canada you can call 1888 335 6644, and they will guide you through making some adjustments for optimal results.
It is likely going to be a combo of grind size, type of bean and quantity within the baskets. Once that trio is perfected you will reach optimal results.
Thanks!
Hi, i am having this same issue.. did you figure out the solution to achieve optimal zone? Thanks!
Thanks so much Chef Angie. Great video.
Latte art , the Everest 😂🤣
Was thrown in the trash brand new and the box but missing one piece which cheap machine is worth a lot of money so lucky to find
Hi there,
If you need any tech support kindly reach out to DeLonghi. Their agents can assist you in ordering any replacement parts and troubleshooting with you over the phone to get barista quality beverages from the unit.
Have a great night!
What exactly is the coffee mode? A longer espresso?
Hi Danilo,
The unit has espresso, Americano and coffee. The unit has a manual steam wand so you can create any milk based beverages on your own.
Americano is a shot of espresso and combined with a shot of hot water. The coffee function is brewed all together with a larger volume of water.
Thanks for the question!
Link to DeLonghi La Specialista Prestigio EC9355M - www.consiglioskitchenware.com/products/delonghi-la-specialista-prestigio-ec9355m
Cheers.
Is an upgrade from la specialista to prestigio worth the money?
Hi there,
I believe your question is "is going with the Maestro vs the Prestigio and upgrade ?"
Maestro:
-Features 6 specialty selections: espresso, coffee, americano, cappuccino, flat white, and latte
-2 ways to froth. Manually texture milk using the My Latte Art steam wand. Or, use the automatic frother for ease and convenience
- Automatic Cappuccino Capability, yes
- Milk System offers two ways of steaming milk: master your latte art with powerful steam wand or froth milk
automatically with a touch of a button thanks to proprietary De’Longhi LatteCrema™ System
-8 grinding settings for the coffee beans of your choice and adjust the dose with a precise digital dosing guide
Prestigio:
- Features specialty selections: latte macchiato, hot milk, cappuccino, latte, flat white, espresso, coffee, hot water (manually froth milk only)
- Manually texture milk using the My Latte Art steam wand. The wand’s internal tube keeps the exterior metal cool to the touch, so the microfoam texture and heating system can work together to help you achieve the right milk
- 6 grinding settings & smart tamping
Link to La Specialista models- www.consiglioskitchenware.com/collections/semi-automatic-espresso-machines/brand_delonghi?
Thanks for the question.
Quick and Efficient review! Thanks!
Is there a lot of cleaning involved after?
Hi Hyung,
Thanks for the question. The manual semi-automatic machines do require some cleaning. However, it is not a lot at all. The La Specialista is so great as it stream lines the process for you! With the built in grinder and tamping that really takes not only the guess work out but the 'messy part' too.
I hope this was helpful :)
Have a great day!
Link to product: www.consiglioskitchenware.com/products/delonghi-la-specialista-prestigio-ec9355m
Cheers!
Thank you for the demo. Curious to know as I've not seen it addressed. What is the largest ounce of coffee this machine will make?
Hi Pam,
Great question, you can control the volume. For the exact volume output per cup please connect with a DeLonghi tech support agent at 1888 335 6644.
Link to Specialista Machines - www.consiglioskitchenware.com/pages/search-results-page?q=delonghi+specialista
Ciao for now, stay caffeinated!
Thanks very much ❤❤❤
I just purchase this machine and why the icon shows descaler... do I have to descaler on first use
Hi Sarah,
Ensure the units water hardness setting is at a lower level. If it is set to high it may trigger a descale cycle.
You can follow up with a DeLonghi tech agent (Canada - 1888 335 6644).
Thanks for connecting with us.
should you empty out the portifiler thingy after every cup? or can it still be used for more than one cup of coffee?
Great question, yes remove it after each use. If you were to use it again, there would not be much flavour as its already been extracted.
Ciao!
Amazons web site indicates it HAS dual boilers and it shows on picture. Am I missing something? Please advise
Hi there,
This unit is a single boiler unit.
Thanks!
@@Consiglioskitchenware Hi for the web site: Active Temperature Control and Dual Heating System
La Specialista has the ideal temperature stability for optimal coffee extraction and milk texturing, and is equipped with two independent heating systems. One thermoblock for extracting coffee and an independent heating system for steaming milk or frothing ensures immediate beverage preparation.
I just got one of these for my birthday. My question is , the temperature gauge should always be at optimum range even if at min. Temp ? What does this temp do ? Is it ok to leave at highest setting
Hi Eslie,
Great questions! A DeLonghi Tech would be able to assist with your questions and troubleshoot with you if needed. Please connect with a tech by phoning 1888 335 6644.
The guage will differ depending on the coffee grinds and tamping level. If too much coffee or too coarse or fine the pressure may not reach the optimal level.
I hope this is helpful info for you to move forward and enjoy the machine.
Cheers!
Read your user manual :-)
@@ML-sm8zc I know that thank you for your input
may i know if this machine can make espresso and heating up the milk at the same time?
No. You cant with that machine
Hi Liew,
You will pull your shot of espresso first and then move over to froth and texture the milk.
Cheers!
Consiglio's Team
Is it possible to tamp manually on this model? Have you ever tried?
if you have a seperate Tamper sure... i think when you experiment more with the my function and a scale you might even wanna switch to a manual tamper
@@Roodsteam good. And when extracting the portafilter full no tamped, it is not a mess? I mean the coffee keeps in the portafilter and I can manually tamp? Have you ever tried?
Hi!
You can extract an spresso while you are steaming?
Hi Ian,
This is a single boiler machine. You cannot brew and steam at the same time.
Great question!
Cheers!
Great machine. My machine may be faulty as it will not produce milk froth as shown in demo and the wand makes a lot more noise.
Hi there,
Sorry to hear that. I would suggest reaching our directly to a DeLonghi tech support agent by phoning 1888 335 6644 if you're in Canada. They will be able to troubleshoot with you.
Thank you!
Love it!!! I just got mine. Actually my Christmas present.... is lavazza a good espresso beans?? Since I have seen not recommendable oily beans?
Hi Nancy,
That is great!
You can tell is a bean is oily if it is very shiny in colour/ texture. If you put a few beans on a napkin and then remove them... if there are oil stains, then it is too oily for long time use with the machines.
We do sell non oily beans that are locally roasted and always fresh, check them out at the link here - www.consiglioskitchenware.com/collections/fresh-roast-espresso
Ciao for now!
I will want to switch between 1 shot and 2 shots. How do you get the dose filter out of the portafilter?
Hey Karen,
You will pull the filter out of the portafilter. It can take a few tries to get it out, but it will certainly come out. With more use, it will become easier as well.
Thanks!
Wondering what the Coffee mode is. Looks like a long brewing ?
Hi Thomas,
Great question, yes the coffee mode is a larger volume beverage. The water will be brewed thru the coffee in the portafilter.
The Americano mode will brew a shot of espresso and then add in a shot of hot water. That is the main difference there.
Hope that helps answer your question. Have a great day!
Link to DeLonghi La Specialista - www.consiglioskitchenware.com/collections/semi-automatic-espresso-machines/products/delonghi-la-specialista-prestigio-ec9355m
Link to manual DeLonghi machines - www.consiglioskitchenware.com/collections/semi-automatic-espresso-machines/brand_delonghi?
Ciao for now!
How do u know if the machine grind appropriate dose?
Hi Mario,
The unit comes with a quick start guide that guides you on grinder settings and dose levels.
It is a very easy-to-use machine, especially with the guidelines set out in the quick start manual.
Ciao for now.
Can you do a video how to froth oat milk please 🙏 thanks.
Hi there,
The technique for frothing any milk will be the same. Keep in mind that the fat and protein makeup of different dairy or nondairy milks will change the end result.
2% cold regular dairy milk froths the best. For nondairy milk, oat, soy, and almond froth well.
Thanks!
Thanks for replying, I can't drink deiry milk, and when out and about I always get a mocha, but at home I can never get the milk to be the same, I have a Delonghi machine.
Hey, just got one of these and when I grind the beans, when it comes into the cup thing it’s overfilling and is not fine, I have it on 2 for how fine it is and then amount is on low. Anything I’m doing wrong? Or did I get a broken one . Thanks
Yes
Hey there, I am sure this has been resolved by now. Always connect with a DeLonghi Tech Support agent and they will troubleshoot the settings with you.
If you are in Canada the # is 1888 335 6644, this can be found inside the manual as well.
You would have needed to adjust the dose level.
Thanks for the comment.
Most helpful!
Hello. What should I do if the dial is too far to the left ? Thank you
Hi Phil,
Thanks for reaching out.
If the pressure dial is too far to the left then the grind consistency and amount of espresso in the basket are likely not optimal.
The dial too far to the left means the espresso is being under-extracted.
-Try adjusting the grind setting following the guidelines for your type of espresso bean outlined in the manual
- Try adjusting the amount 'dose' of espresso
- Let the smart tamping tamp the portafilter for you with the perfect amount of pressure
I hope these tips and suggestions are helpful.
You can always reach out to a DeLonghi tech support agent for additional troubleshooting. Their number is within the manual.
Have a great night!
Cheers,
Consiglio's Team
I cannot get 18g into the machine after tampering it. Any ideas? 18g is too much in the large basket.
Hi there,
Thanks for reaching out and commenting.
Sorry to hear that is happening.
It is possible the grind setting needs to be slightly finer. A DeLonghi tech support agent can certainly troubleshoot with you closely to assist. If you are in Canada please connect with them by phoning 1888 335 6644, or if you are elsewhere, please refer to your manual for accurate contact details.
Thank you kindly.
Ciao
Hi! So i just bought this machine and the filters were not in the box :( can someone share the filters that fit this machine so i can purchase them? Thanks!
Hey there Kevin,
These do not include a water filter. Please doublecheck the water tank, look for a circular area towards the bottom a water filter would plug in to. I do not believe these machines require a filter. You can also check with a DeLonghi tech agent by calling 1888 335 6644 and they can confirm with you.
If it does require a filter, DeLonghi only makes one size - www.consiglioskitchenware.com/products/delonghi-water-filter-for-all-machines
I currently do not have one in stock to look at physically.
Many thanks.
The shot baskets*
Which direction should I set my dosage for perfect espresso with optimal zone of 12 o clock for so single and double espresso
Hi Bryant,
Great question, depending on your specific beans you will need to make some adjustments and then complete a few shots to see the results.
Please focus on time 3 minutes of this video.
Please refer to the quick guide booklet your machine came with that will help you determine which grind setting to use for light, medium, and dark roast beans.
Within the detailed instruction manual you can focus on pages 7 thru 9 - link - file:///C:/Users/USER/Downloads/EC9355M-228756.pdf
For more support, you can reach a DeLonghi tech support agent that can troubleshoot with you over the phone @ 1 888 335 6644.
Link to DeLonghi Prestigio - www.consiglioskitchenware.com/products/delonghi-la-specialista-prestigio-ec9355m
Link to Automatic DeLonghi Espresso machines - www.consiglioskitchenware.com/collections/super-automatic-espresso-machines/brand_delonghi?
Link to Semi-Automatic DeLonghi Espresso Machines - www.consiglioskitchenware.com/collections/semi-automatic-espresso-machines/brand_delonghi?
Ciao for now,
Consiglio's Team
I had set to 11 o clock dosage base on quick start guide as my beans were medium dark.
But it seems it is below the line in my filter basket and was below optimal zone.
I just got my machine yesterday and I noticed that when I set it to a cup of coffee the dial indicator doesn’t go up..Is this normal?
Thanks for your question.
The pressure gauge may not be moving as it should if the amount of coffee in the portafilter is too much or too little.
Additionally, the grinder setting is very important as well. The grind of coffee and consistency can alter the pressure and affect the gauge from moving.
You can reach out to a DeLonghi tech agent to have this confirmed too - 1888 335 6644. Continue thru to a live agent and they can assist you further with troubleshooting if needed.
Ciao for now.
Ok, the machine doesn’t look to bad to manage, but question, is there any “cons” to this machine that we don’t like! TY
Hi Monica,
The Prestigio is very easy to use, the built-in grinder, assisted tamping and useful instruction book make this unit very desirable. Great for newbies or even experienced users. With the manual wand you can create any milk based beverage with perfectly textured milk. It is important to have manual machines close to a sink I find for easy cleanup. Also, having a knock box is also important for the spent pucks :)
Here is the product page link for more specs - www.consiglioskitchenware.com/products/delonghi-la-specialista-prestigio-ec9355m
Ciao for now!
Was that a cappuccino? 😅 oh goodness
Hi there,
We will continue to work on our latte art! It was very tasty though!!
Cheers!
hello, please tell me why the pressure gauge may not work?
Hi Sveta,
Thanks for your question.
The pressure guage may not be moving as it should if the amount of coffee in the portafilter is too much or too little.
Additionally, the grinder setting is very important as well. The grind of coffee and consistency can alter the pressure and affect the gauge from moving.
You can reach out to a DeLonghi tech agent to have this confirmed too - 1888 335 6644. Continue thru to a live agent and they can assist you further with troubleshooting if needed.
Ciao for now.
Is this machine 100 percent stainless steel?
Hello,
No automatic machine is all stainless steel. There are internal parts that are different materials to compose the overall unit, gaskets, washers, tubing, boiler, drip tray, etc.
Thank you.
I accidentally start the descaling process, it’s been going on for hours, how can I stop it? I tried trim machine off, but when I turn back on, still flashing as not finished, how can I force the process to stop……
Hi Jeremy,
You must complete the cycle fully.
Please connect to a DeLonghi rep and they will troubleshoot with you over the phone.
Their contact number is 1 888 335 6644 Mon-Fri 9am to 8pm EST.
press the Tea button for 10 seconds it will stop the process !
@@Consiglioskitchenware
Hello! Thanks for the video…helping a lot. However, I have a question: when I’m warming the milk, I can’t get the good milk cream from the bottom like you. Any help ? More time or another thing ?
might depend on the kind of milk. fatty milk froths best.
Fattier milk is best, also some really cheap brands of milk store it at freezing temperatures, which might cause it to not froth. Milk alternatives such as oat/rice/soya also froth very badly. Try out different brans of milk c:!
is this good for ultra start up cafe? 30 to 40 cups in 5-6hrs?
Hey there, I am sure you have determined which unit would be great for your cafe.
I would suggest a larger unit with two boilers, like the Lelit Bianca for example - www.consiglioskitchenware.com/products/lelit-bianca-pl162t-v2
Ciao!
Is there a difference between the 2 machines with different steam Wands?
Hi Christian,
Maestro - can manually froth and can also froth automatically
Prestigio - can froth manually
Thanks for the question.
Below is a link to DeLonghi manual machines - www.consiglioskitchenware.com/collections/semi-automatic-espresso-machines/brand_delonghi?
Ciao for now!
Wonderful
I cant get no preassure in my machine at all
Hi J,
Sorry for the delay.
Please call a DeLonghi tech support agent at 1888 335 6644.
I trust by now you've already got it sorted.
Have a great night :)
❤
To clean a sticky grinder run a cup of rice through it, apart from that very good video, thanks.
Hi there,
I do not recommend running rice through any grinder of any machine. If it worked for you in the past that is great.
Keep in mind running rice through the grinder would void the warranty.
Always reach out to the manufacturer tech department to confirm a cleaning process first if you are unsure, or if you have any questions about the process outlined within the manual.
Cheers.
I dont have enough grinded coffee from the grinder. The knob it do not working.
Hi Ricardo,
To increase the amount of ground coffee you must increase the dose level via the dial.
If the dial is not working please connect with a DeLonghi Tech Support Agent @ 1888 335 6644 Canada.
Link to DeLonghi Espresso Machines - www.consiglioskitchenware.com/collections/semi-automatic-espresso-machines/brand_delonghi?
Cheers!
TFS 💜
2:23 - QUEEN - Flash hahaha
$800… should I buy it ? …. Mmmm yes I’m buying it today.
Well I ended up buying the maestro for $1250 🤷🏻♂️
I will buy it tomorrow!
Sorry but has this machine not only dual wall fake preasure baskets???
Hi Matthias, this machine features 2 baskets, a single basket for one shot and a double basket for two shots. Both baskets are single-walled baskets! Thanks for reaching out!
Did you even watch the video?
@@sanchezzz1 Indeed I did, but I realized later that was the new Version of Specialista and that has of course Single Wall baskets. Thought she talks about the first Version and that has only Dual baskets.