Poor man can't afford transfer transport, and he twists it to being about the passenger swearing. He seems like a prat who enjoys making upset people feel worse
Ive worked in that situation.. its very tough because the real people who must be shouted at put poor agents as a shield.. i worked in costumer support in a very stressful service, everyday i got shouted at.. anxiety etc..
I work at a travel agency and I've had to deal with customers worst than this. I had customers who rented cars without a driving license ... and then come cry and yell at my desk because the car rental company refused to give them the car. I've had a client get extremely mad because I called her husband instead of her, telling me that I was a whore and to leave her husband alone...
Allon mielke The airline can't fly an airplane when it's too dangerous to do so. This was a weather condition. You need to expect these things when flying in winter.
Dylan 22 he is not a baggage handler he is a customer service rep trying to control things which he has no control over like the weather , some people are so ignorant it does not matter who you fly with if the weather is too bad you aint gonna fly deal with it
Charlotte Cole unless ur just a summer student and you dont give a shit about ur job, then you can tell then what you honestly think of them, and laugh ur ass of at there response
Flight cancelled due to weather, a valid safety risk. 'WHYY CANT U FLY US, WHY NOT, WHY NOT, WHY NOT' Hmm because if we fly you there is a much higher than average chance of, you know, dying
No matter whats the situation, you have to be nice to the airport staff because they're doing what they're told to do, most of them don't have the authorithy to make decisions
William Sinolungan yeah that’s the problem. They don’t have anybody of any authority to deal with customers. If I had my New Years plans cancelled or I had to pay up for an extra few nights in a hotel then I would absolutely be pissed off too.
@William Sinolungan They over sold tickets and that is the first problem, then they put someone in the front line who has no authority that is another problem, and that shows the poor respect and regard shady corporate has for honest people who take holiday time from work, they pay hotels and other stuff! You must be in the business dirty prick!
ERIK SAGER the only reason he went through with the Normandy invasion is because all the planes to Barcelona were cancelled. Hence why they used landing craft
I'm in my first year of becoming stewardess on the ground (ground staff, probably at Schiphol Airport in Amsterdam) and I really get so scared when I see video's like these haha
Small Moustache Man yeah, but the point is there was bad weather, which I would assume would increase the risk of death far beyond that of riding in a car.
nope even tho your in the bigest fucking storm ever there is still like 0% CHANSE of anything happening in a plane still a bigger chanse they will be hit by lightning steping out of the car walking to their house
The moment passengers become aggressive in Australia the police are called. Airline agents don't have to put up with that shit . . . . . what do some people expect? He's going to wave his arms like Moses and all the bad weather goes away?
Heather Lingard: and THAT is WHY he was made MANAGER of the whole area shortly thereafter....I would have needed tranquilizers to put up with that kind of inexcusable behavior...or he may have been wearing computer monitor with a pen sticking out of his jular!!!...NEXT!!!!!! lol
I've been in this situation multiple times as a passenger and I'd never dream of yelling at the poor airline employees, it's not their frickin fault! They have zero control over flight delays and cancellations for crying out loud, it's beyond me that people would treat airline employees in this way without considering that the situation is shitty for them too!
I've never understood this thinking. You have paid for a service that has not been delivered. Check-in attendants are representatives of the firm, you have every right to complain to them in whichever manner you wish.
@@driagers I’m somewhat concerned that you think customers have a right to complain “in whatever manner they wish”…. So, you think it’s perfectly OK for a customer to end up shouting, screaming, swearing, and even threatening the representative?? You did say “in whatever manner they wish”… Actually, you seem to be unaware of this, but a customer is technically committing a Criminal offence if they end up becoming threatening or abusive to a representative… If it’s in person, then it comes under the Public Order Act.. If it’s over the phone, it comes under the Telecommunications Act… So no, a customer cannot complain in whatever manner they wish, if they cross the line, they can be escorted away by the Police or security, and have their service cancelled…and I’ve seen this happen…
What else was he supposed to do? People need to learn that those behind the counter don't always have absolute authority/all the answers, and sometimes unfortunate situations occur that are beyond anyone's control.
Solly Parker You've clearly never worked any kind of customer service, it's so difficult to care about someone when they talk to you like absolute shit with zero respect. When it happens you just do your job, nothing more nothing less. It's the people that show a bit of common courtesy and respect that we will go out of our way to help
Belarus-chan And the psychos take it out on the staff who they know full well cannot retaliate even when they know delays and emergencies are beyond the staff's control.
xorinzor if you watch the full episode no one has the info it came through from traffic control that all flights were being grounded my friend works for tui same thing happens with them sales reps aren’t told the ins and outs they don’t have any access to money and 90% of the time if I flight gets cancelled from air traffic control there’s no reason other than “whether” given and because air traffic control isn’t apart of any airline they can’t request the information of request someone to come down and talk to everyone
***** True but if passengers on this video complain about 'service' on various occasions. EasyJet won't provide great service as cost/price is minimal.
There is one thing not getting first class service and being refused a flight at the last minute because the airline sold seats it didn't actually have is another.
"We don't care. We have to be in Barcelona!" Oh, Ma'am, now that I understand that you HAVE to be there, and that you 'don't care,' I'll go get that extra plane out of the hanger at once.
The joys of customer service. Where you get to deal with ignorant and angry people, which is a deadly combination. When you travel with an airline, you are at the mercy of the airline. Always travel with a cushion for the unexpected. Being angry and demanding with the frontline staff isn't going to get you anywhere but more frustrated and angry.
I've worked in retail before, managers often hide round the back and let the minions take the hate, even if they're phoned they'll try and get out of dealing with the customers themselves.
Because he had it under control ..it's a huge airport and probably only so many security on hand..You don't call unless you seriously can't handle situations yourself. He did a great job!
We wanna getta Barcelona TONIGHT!!! Yes...flying in horrible weather and crashing due to the weather is a risk they are willing to take to getta Barcelona TONIGHT!!!!
"There is no more seats." "Why not?" What a dumbass question. Cuz the seats are filled! The guy behind the counter can't control the seating or the weather.
Antiii Every airline over books its planes because it assumes that there will be passengers who miss or are late to the flight. This ensures that they always have a full plane. Of course the problem then arises when everyone who bought a ticket does show up.
First Last I'd have such a short fuse with people like that who throw papers Infront of my face and scream and shout about not getting there flight. I'd really want to fucking hit them
I’d actually quite like it lol, I’d enjoy being able to help people then when people are rude for no reason I’d be such a jobsworth intentionally to piss them off Jobsworth definition: An official who upholds petty rules even at the expense of humanity or common sense.
UK is chock full of obstinate jobsworths then. That position will become redundant once UK is made into it's own special little Islamofascist Caliphate.
D.McIn007: I UNDERSTAND THE ANGER AND FRUSTRATION OF THE PASSENGERS - BUT HEY...DON'T SHIT ON THE MESSENGER - POOR BUGGER JUST WORKS THERE...HES NOT THE BLOODY OWNER RIGHT??!!!
This guy handled the situation very well actually, kudos to him. As a customer service representative I know first hand how difficult situations like these are and it takes a calm and patient person to deal with them.
Well, as a former easyjet employee at barcelona airport, I can tell you that will not work either... The only reason passengers seemed to understand was when the cancellation was due to strikes or similar problemas (not related to easyJet, I mean).
I'm an airline customer service agent, I've been in this position many times. It's a part of the job, if flights get delayed or canceled you've got a ton of stressed out and frustrated passengers who are all ready to take their anger out on you. You've got to be able to stay calm and not take it personal or you'll never last. Tougher job than people think.
"I need to get to Barcelona tonight, if not tonight then tomorrow" "I'm sorry there are no seats available..." "I don't care" Do these people expect the member of staff to just suddenly pull an empty seat from somewhere?
I want to give the poor guy a hug. He is literally facing an angry mob of people who instantly hate him and are treating him like he is subhuman over something he cannot control. I totally understand the passengers anger but can't they seperate the issue from the person just informing them of the issue? That poor man doesn't ever deserve to be spoken to in such away. Its very sad to watch.
***** you could imagine the first day of an aircraft of any kind entering service for the first day, i bet not one person would dare complain about having to get somewhere with only seconds to spare, why start acting like it now
When people miss their flight it's fair to say that they should've allowed for more time... But in this situation I think it's a bit much to say they should've just gone a day earlier in case the airline fucked up. They could have work or simply not be able to afford an extra day out there, it's easy to judge from behind a keyboard but if you we're in their place you'd be just as pissed.
I have found that as a last option, when dealing with stubborn customers who won't accept your answer, specially when you're just following orders and there's nothing you can do.. is to just ignore them, act like they're not even there. Eventually, they give up and go away. Works all the time.
I’m an air traffic controller and when we put traffic management initiatives into place due to weather, which affects flights, and airlines cancel because of weather and regulations, it’s all in the name of SAFETY. We don’t do it to make people miserable. I wish there was a way to give these ungrateful asshats their own plane and say, “if you want to go, we have a flight right here ready for you to fly through extreme precipitation, severe turbulence, and life-taking conditions. Best of luck.”
i flew out to fuerteventura in january 2013 ,an hour before the snow storms . when we arrived easy jet and ryan air refused to repatriate all holidaymakers to uk .they where all stranded . almost all of them came home on spanish airlines who had no problem flying .the problem with easy jet and ryan air is they wont take any risks .rightly or wrongly
I hate customers like this. I have been in hospitality business for many years and I hate when people think that you can just pull a plane, a full hotel room, or a rental car that's not available out of your ass. " I'm sorry sir that you can't get to barcelona, give me 5 minutes and I will go shit out a boeing 757 and get you on your way". Fucking people don't realize that it's not the reps fault that the airlines have cancelled till jan 1st. He's just doing his job and passing on information. I would of stood up and said "EVERYONE SHUT UP AND LISTEN TO WHAT I GOT TO SAY. THERE IS NO ROOM TO BARCELONA TILL THE 1ST. IT'S NOT MY FAULT. IT'S OUT OF MY CONTROL. IM SORRY YOUR PLANS WERE RUINED BUT AT THIS POINT I CAN'T HELP YOU" HAVE A GREAT DAY AND GO SMOKE A CIGERATTE, IT WILL CALM YOUR NERVES".
There are no seats? Why would they get rid of the seats? Where are the seats? Are people standing? What is love? Who are you? Who am I? Why am I? **My head just exploded**
+krelshell4 If he's telling you he can't fly home regularly because they've had nearly 1cm of snowfall then I'm sorry to break this to you but he's shagging somebody else.
+krelshell4 Your boyfriend, if he's saying he's grounded because of severe weather like that in the vid then he's fibbing. Are you sure he's even a pilot?
edgrrr101 first off hes my brother in law and he flies A320. you must be one of the passengers on that plane. when an airport grounds flight due to weather, its bound to be fucking serious for them not to fly you through it. And he's definitely more than a pilot than you are, so who the hell are you to question it?
The people behind the counter have absolutely no control on the scheduling of the flights, availability of replacement aircraft etc. As far as the agreement with the airline, he better read the fine print.
Got on Ryanair flight in Spain and they turned off the air con on a full flight so they could sell more drinks. Sheep piled in a lorry heading to a slaughterhouse had a better travel experience. Fuck Ryanair
As someone who's worked in similar roles its nice to see the comments supporting the staff member... pledge to yourself that you will speak up on his behalf if you're ever present for a situation like this!
to be fair, easyjet do that alot , they always overbook as many passengers don't turn up...and this is the outcome...all the passengers turned up and not enough seats!
Yes it is this man's fault that the extremely complicated process of air travel has delayed these passenger's trips. What do they expect him to do? Snap his fingers and magically a plane will be available?
No one feels sorry for the passagers who have to spend the night at the airport if they are allowed with probably no money and possible no refund for hotel or other charges.
***** Can you blame them for taking it out on him? The rich corporate assholes are hiding, keeping their money of course. They need to release their anger and sadly, he is the one to get it. Comes with the job.
I have so much respect for people who work for customer services in these airports. His stomach must've sank when he got that news, knowing his announcement would unleash a shitstorm, with people treating him like he's personally responsible for the flight cancellation.
YOU GET WHAT YOU PAID FOR!!!! When you choose to fly "the bottom of the barrel" like EASYJET as they have no reciprocal IATA agreement with other carriers as normally to re-protect their passengers, you are TOTALLY AT THEIR MERCY!
They treat this random desk guy like he owns the airline and just decided to screw everyone for fun.
I suspect that was just all that was available and he was just trying to offer anything that might have assuaged them.
i bet you would do the same
Poor man can't afford transfer transport, and he twists it to being about the passenger swearing. He seems like a prat who enjoys making upset people feel worse
Poor man can still act civilized and not be a idiot. What good did his little fit do? Grow up. I mean, why not?
its like a 3 hour train ride... its better than being stuck there for a day
People always forget that shouting at the person behind the desk will get you nowhere. He’s only doing his job following orders
Ive worked in that situation.. its very tough because the real people who must be shouted at put poor agents as a shield.. i worked in costumer support in a very stressful service, everyday i got shouted at.. anxiety etc..
But it feels so satisfying.
soSAMuk's UK slot channel Thats what the Nazis were doing in WW2 lol. 🙈🙈🤬🤬😡😡😫😫😩😩
But it makes me feel good for a second
I work at a travel agency and I've had to deal with customers worst than this. I had customers who rented cars without a driving license ... and then come cry and yell at my desk because the car rental company refused to give them the car. I've had a client get extremely mad because I called her husband instead of her, telling me that I was a whore and to leave her husband alone...
lol that guy was late to his mob gangster meeting
HAHAHAHAHA :D my first thought
Grand Mage he's now swimming with the fishes
That is some greasy ball shit over there, sonny
I was kind of hoping his little bow would start spinning around.
lol
poor guy having to deal with weirdos, don't shoot the messenger!
canned_ doughnuts_ this is sparta
Always shoot the messenger...... government can't run with out messengers........
U would be annoyed for u have booked time of work to go on holiday and they may not refund fully I would be very annoyed!!
Ironic considering that Leo Jones later became a convicted stalker!
I'd be terrible at that job, if people started having tantrums I'd have a big grin on my face and that'd probably escalate things!
lol
TITANSPIRIT I
TITANSPIRIT: I'd be in JAIL! lol
too right! xd
What can that guy do he's just a baggage handler he can't pull a plane out of his arse
Omg but imagine if he could, you think he would be stuck dealing with that bullshit.
Allon mielke
The airline can't fly an airplane when it's too dangerous to do so. This was a weather condition. You need to expect these things when flying in winter.
Dylan 22 he is not a baggage handler he is a customer service rep trying to control things which he has no control over like the weather , some people are so ignorant it does not matter who you fly with if the weather is too bad you aint gonna fly deal with it
sure he can, he's just not brave enough and thats not good enough man!
Allon mielke he was saying they didn’t have seats on an aircraft that wasn’t cancelled
"There's children around, watch your language"
"Yeah I'm sorry". Then immediately proceedes to swear again.
“Shouldn’t have booked with a crap airline isn’t it” - Taj
Oliver Stimson classic line
Is you travelin wif just hand luggage innit?
A volcano erupted over Bradford and is sprayin' ash and all dat
One of the wings fell off so they have to get the special areoplane glue to stick it back on
dealing with the general public is so annoying sometimes
Charlotte Cole Annoying is an understatement for a job like this. The staff are dealing with closet psychos.
Charlotte Cole
unless ur just a summer student and you dont give a shit about ur job, then you can tell then what you honestly think of them, and laugh ur ass of at there response
Flight cancelled due to weather, a valid safety risk.
'WHYY CANT U FLY US, WHY NOT, WHY NOT, WHY NOT'
Hmm because if we fly you there is a much higher than average chance of, you know, dying
No matter whats the situation, you have to be nice to the airport staff because they're doing what they're told to do, most of them don't have the authorithy to make decisions
William Sinolungan yeah that’s the problem. They don’t have anybody of any authority to deal with customers. If I had my New Years plans cancelled or I had to pay up for an extra few nights in a hotel then I would absolutely be pissed off too.
@William Sinolungan They over sold tickets and that is the first problem, then they put someone in the front line who has no authority that is another problem, and that shows the poor respect and regard shady corporate has for honest people who take holiday time from work, they pay hotels and other stuff!
You must be in the business dirty prick!
Treating others in a nasty manner should be immediately fatal. CCW for everyone.
Was that Winston Churchill
ERIK SAGER lmao
ERIK SAGER rofl :')
lol
or a relative of the Krays perhaps?
ERIK SAGER the only reason he went through with the Normandy invasion is because all the planes to Barcelona were cancelled. Hence why they used landing craft
What a horrid tough job.. I feel sorry for those ticket counter people being prone to all sorts of aggression & idiocy.
I'm in my first year of becoming stewardess on the ground (ground staff, probably at Schiphol Airport in Amsterdam) and I really get so scared when I see video's like these haha
Faith williams So,good luck! There are many people like these...
Thank you! I know, but there are many nice people as well. And they're the ones who make this a great job too.
Faith williams Yes,of course ;)
Well i don't have sympathy for them, remember they have choosen the job themselves. If you ask them if they like the job, they all say they love it!
Those people are basically angry to have their lives saved from a possibly horrible crash.
There should be an alternative flight machine for them backstage. Perhaps a trebuchet.
BLUELINKBR They should inform people if they can refund them quickly though.
They are more likely to die in the taxi during their ride home than in the airplane...
Small Moustache Man yeah, but the point is there was bad weather, which I would assume would increase the risk of death far beyond that of riding in a car.
nope even tho your in the bigest fucking storm ever there is still like 0% CHANSE of anything happening in a plane still a bigger chanse they will be hit by lightning steping out of the car walking to their house
I feel bad for the desk guy why didn't any of the airport staff come to help him I am surprised he didn't loose his temper with him
The moment passengers become aggressive in Australia the police are called. Airline agents don't have to put up with that shit . . . . . what do some people expect? He's going to wave his arms like Moses and all the bad weather goes away?
KL2010 Moses lol. 😂😅😆👍👍👍
Heather Lingard: and THAT is WHY he was made MANAGER of the whole area shortly thereafter....I would have needed tranquilizers to put up with that kind of inexcusable behavior...or he may have been wearing computer monitor with a pen sticking out of his jular!!!...NEXT!!!!!! lol
I've been in this situation multiple times as a passenger and I'd never dream of yelling at the poor airline employees, it's not their frickin fault! They have zero control over flight delays and cancellations for crying out loud, it's beyond me that people would treat airline employees in this way without considering that the situation is shitty for them too!
I've never understood this thinking. You have paid for a service that has not been delivered. Check-in attendants are representatives of the firm, you have every right to complain to them in whichever manner you wish.
Yes. The distress of having your flight's mucked up is far greater than someone shouting at you.
They aren't poor, they make more money than you.
@@driagers I’m somewhat concerned that you think customers have a right to complain “in whatever manner they wish”….
So, you think it’s perfectly OK for a customer to end up shouting, screaming, swearing, and even threatening the representative??
You did say “in whatever manner they wish”…
Actually, you seem to be unaware of this, but a customer is technically committing a Criminal offence if they end up becoming threatening or abusive to a representative…
If it’s in person, then it comes under the Public Order Act..
If it’s over the phone, it comes under the Telecommunications Act…
So no, a customer cannot complain in whatever manner they wish, if they cross the line, they can be escorted away by the Police or security, and have their service cancelled…and I’ve seen this happen…
The poor guy is not responsible for the cancelation
Easyjet are responsible, but this guy represents them.
+Mentos Limited I been a rep for companies before.. And you really are YOU wich means them lol..
+breadandcircus1 Yes, he sure is. KILL THE MESSENGER, RAWR!
What do they expect will happen if they scream at him? Oh okay, we'll send a plane just because you cried and bitched,lol?
Service agent is so professionel and calm !! Good job !
ch I've seen him in other airline videos (leo jones). He is exemplary and amazing in a job that's not for the faint hearted.
Saint Leo xx
Why is the Italian mafia going to Barcelona (or not)
Some say that the service agent is now sleeping with the fishes.
I've only just seen this but this is a genius comment hahahaha
Well he's not because he's my next door neighbour
RIP Curly headed Phuck♡..lol
He's not because he's my cousin
no need to be abusive to the poor chap on the desk only doing a job
But the poor chap was giving the "OH WELL" type of customer service
What else was he supposed to do? People need to learn that those behind the counter don't always have absolute authority/all the answers, and sometimes unfortunate situations occur that are beyond anyone's control.
Solly Parker You've clearly never worked any kind of customer service, it's so difficult to care about someone when they talk to you like absolute shit with zero respect. When it happens you just do your job, nothing more nothing less. It's the people that show a bit of common courtesy and respect that we will go out of our way to help
TrMark
As a customer service representative you cannot be robotic. You have to be human and informative
I hate passengers who think the entire world revolves around them.
I find that most societies believe that it is okay to take their anger out on others. This should be immediately fatal.
Airline travel has devolved from fifty years ago in proportion to the availability of cheaper airfares.
Sharon Martin well when you’ve been waiting for 9 hours and are told you’ve been waiting in vain, you’d been quite pissed as well
Not really, I'd just go back to the lounge (I only fly Business Class).
Belarus-chan And the psychos take it out on the staff who they know full well cannot retaliate even when they know delays and emergencies are beyond the staff's control.
That company dealt with this so poorly lol. They should've sent a representative with all the info instead of let him deal with it
xorinzor if you watch the full episode no one has the info it came through from traffic control that all flights were being grounded my friend works for tui same thing happens with them sales reps aren’t told the ins and outs they don’t have any access to money and 90% of the time if I flight gets cancelled from air traffic control there’s no reason other than “whether” given and because air traffic control isn’t apart of any airline they can’t request the information of request someone to come down and talk to everyone
Um...yeah, yelling at the employees is really going to help your case.
Poor Leo :( His manager promotion was well and truly deserved.
Bloody wasn't. He's ineffectual and indifferent.
It's funny how people that book cheap flights on low cost airlines like EasyJet expect first class service....
***** True but if passengers on this video complain about 'service' on various occasions. EasyJet won't provide great service as cost/price is minimal.
1:37 Haha! Out of context, I couldn't tell you if he's happy or upset!
There is one thing not getting first class service and being refused a flight at the last minute because the airline sold seats it didn't actually have is another.
So, you don't mind being ripped off?
Flying with Easyjet is like eating at McDonald's and expecting fine dining.
"We don't care. We have to be in Barcelona!" Oh, Ma'am, now that I understand that you HAVE to be there, and that you 'don't care,' I'll go get that extra plane out of the hanger at once.
lmfaoooo
She said barthelona*
The comments here are hysterical.TH-cam never fails to deliver.
***** Thank you..I luv donuts.
Instead of getting angry,these people should be happy that this airline's looking out for them by not putting them on an airplane in bad weather.
The joys of customer service. Where you get to deal with ignorant and angry people, which is a deadly combination.
When you travel with an airline, you are at the mercy of the airline. Always travel with a cushion for the unexpected. Being angry and demanding with the frontline staff isn't going to get you anywhere but more frustrated and angry.
Tell me about it.
I would hardly call people who have been fucked around by incompetence ignorant you fuckwit.
Just because it's a norm doesn't make it right...people are so used to accepting things that are not right just because it happens all the time...
"WHY NOT?"
"WHY NOT?"
"WHY NOT!!??"
because.
And legend says he still asking "why not" to this day
Jeez... why didn't the guy call a manager or security or something?
I've worked in retail before, managers often hide round the back and let the minions take the hate, even if they're phoned they'll try and get out of dealing with the customers themselves.
Leo is the manager.....
+Harry Akira Eaton 🐥🐥🐥🐥🐥
Maybe it's because it's *reality* *TV*???
Because he had it under control ..it's a huge airport and probably only so many security on hand..You don't call unless you seriously can't handle situations yourself. He did a great job!
We wanna getta Barcelona TONIGHT!!! Yes...flying in horrible weather and crashing due to the weather is a risk they are willing to take to getta Barcelona TONIGHT!!!!
jubilantsleep ahmmmm, well you can clearly hear him say MULTIPLE times "there are no seats left".
Philip Bernier That's for another flight.
Temp Fan They won't get there when they crash taking off....duhhh?
Temp Fan O I C. :-D
Hahaha.
"There is no more seats." "Why not?" What a dumbass question. Cuz the seats are filled! The guy behind the counter can't control the seating or the weather.
TheGACFan2011
And his skin is tough I'm sure when he's goes in the back he lets it out!!
Antiii Every airline over books its planes because it assumes that there will be passengers who miss or are late to the flight. This ensures that they always have a full plane. Of course the problem then arises when everyone who bought a ticket does show up.
This overbooking is sooo wrong. If all the seats are sold it doesn't matter if people turn up or not they should still fly even if only a few onboard.
No his flight was cancelled so his seat was cancelled so there were no more spare ones on other flights.
they just be like WAT ABUT DA WING I SIT ON THAT
2:10 you can see the Spanish guy in the background punch the air xD
"There's no more seats"
"Why not"
Me: because they've filled the seats? What do you want to do sit on the wing? 😂😂😂
Dude should have left a day or two before New Years Eve
I think those people don't realise that he's simply telling them what he's been told, and that he can't change what's happened.
Best job, I bet that guy working at the desk cancelled all the flights
When you can tell by a guys haircut this video is from 2000
My haircut is from the 1800s.
And his Nokia 3310 at 3:07
HAHAHAHA amen
and by the old ass computers the customer service people are using
I think it's later, 2006 maybe?
Cockney Fedora has got to be an actor playing a character, surely.
Would rather be a dustman than do his job I couldn't be dealing with it
dustman's pay is actually pretty good. lol
First Last I'd have such a short fuse with people like that who throw papers Infront of my face and scream and shout about not getting there flight. I'd really want to fucking hit them
I’d actually quite like it lol, I’d enjoy being able to help people then when people are rude for no reason I’d be such a jobsworth intentionally to piss them off
Jobsworth definition: An official who upholds petty rules even at the expense of humanity or common sense.
UK is chock full of obstinate jobsworths then. That position will become redundant once UK is made into it's own special little Islamofascist Caliphate.
should have taken the customer service guy hostage and made him fly a plane to barcelona
lol.....that's funny
Best comment. 🤣🤣
Yup I'd go the fuck off to
LOL
Still laughing
"We want to get to Barcelona TONIGHT!!"
Ok. Do you want to fucking die when the plane freezes up on take off? BE MY FUCKING GUEST!!!!
I actually agree with the passengers, but it’s unfair for the lad at the desk
D.McIn007: I UNDERSTAND THE ANGER AND FRUSTRATION OF THE PASSENGERS - BUT HEY...DON'T SHIT ON THE MESSENGER - POOR BUGGER JUST WORKS THERE...HES NOT THE BLOODY OWNER RIGHT??!!!
I worked as a ticket agent once... I couldn’t be that guy. I would always talk back. 😂😂😂🤣
These check in guys deserve footballers salaries the amount of shit they have to deal with
the guy behind the customer service knows how to deal with angry passengers, a gentleman
This guy handled the situation very well actually, kudos to him. As a customer service representative I know first hand how difficult situations like these are and it takes a calm and patient person to deal with them.
Easyjet never claimed to have standards lmao, it's literally a flying bus. You take a risk by flying with them for such a cheap price.
"Why not? Why not? Why not? Why not? Why not? Why not?"
*provides an extremely valid answer*
"Thats not an answer!"
They just know how to reply back
The agent should have started off by saying due to bad weather and passengers' safety, the flights have been cancelled.
yeah thats a great idea
Well, as a former easyjet employee at barcelona airport, I can tell you that will not work either... The only reason passengers seemed to understand was when the cancellation was due to strikes or similar problemas (not related to easyJet, I mean).
The weather is not related to Easyjet.
I'm an airline customer service agent, I've been in this position many times. It's a part of the job, if flights get delayed or canceled you've got a ton of stressed out and frustrated passengers who are all ready to take their anger out on you. You've got to be able to stay calm and not take it personal or you'll never last. Tougher job than people think.
I feel so sorry for that customer service guy.
"I need to get to Barcelona tonight, if not tonight then tomorrow"
"I'm sorry there are no seats available..."
"I don't care"
Do these people expect the member of staff to just suddenly pull an empty seat from somewhere?
I want to give the poor guy a hug. He is literally facing an angry mob of people who instantly hate him and are treating him like he is subhuman over something he cannot control. I totally understand the passengers anger but can't they seperate the issue from the person just informing them of the issue? That poor man doesn't ever deserve to be spoken to in such away. Its very sad to watch.
This make me think of "Come fly with me".
Soralella71 so much similarity
I love this guy lol He's proper and to the point, he's funny, don't like him or like him, he is funny.
he would be funnier if he left out the bad language though !
BarmyTwubble my favorite part is when the man in the red jacket starts yelling in another language and he chimes in exactly...
They should have gone a day earlier if that date was such an important one AI! Caramba!
***** you could imagine the first day of an aircraft of any kind entering service for the first day, i bet not one person would dare complain about having to get somewhere with only seconds to spare, why start acting like it now
bro it could be holiday booking.. cant do much about that
When people miss their flight it's fair to say that they should've allowed for more time... But in this situation I think it's a bit much to say they should've just gone a day earlier in case the airline fucked up. They could have work or simply not be able to afford an extra day out there, it's easy to judge from behind a keyboard but if you we're in their place you'd be just as pissed.
World Aviation HD m
McSuperfly101 the airline didn't mess up at all, the staff member says that it was because of weather
I have found that as a last option, when dealing with stubborn customers who won't accept your answer, specially when you're just following orders and there's nothing you can do.. is to just ignore them, act like they're not even there. Eventually, they give up and go away. Works all the time.
I’m an air traffic controller and when we put traffic management initiatives into place due to weather, which affects flights, and airlines cancel because of weather and regulations, it’s all in the name of SAFETY.
We don’t do it to make people miserable. I wish there was a way to give these ungrateful asshats their own plane and say, “if you want to go, we have a flight right here ready for you to fly through extreme precipitation, severe turbulence, and life-taking conditions. Best of luck.”
Don't work serving the general public !! Wasn't his fault the plane got cancelled.
This is why I hate customer service.
correction..this is why I hate to work in customer service jobs.
EASYJET IS WORST THEN MALAYSIA AIRLINES.
The counter guy has epic golden-blond hair!
Joyce Ozone I noticed that too.
Just For Men
Stephen Williams, you are a prat sir.
i flew out to fuerteventura in january 2013 ,an hour before the snow storms . when we arrived easy jet and ryan air refused to repatriate all holidaymakers to uk .they where all stranded . almost all of them came home on spanish airlines who had no problem flying .the problem with easy jet and ryan air is they wont take any risks .rightly or wrongly
I hate customers like this. I have been in hospitality business for many years and I hate when people think that you can just pull a plane, a full hotel room, or a rental car that's not available out of your ass. " I'm sorry sir that you can't get to barcelona, give me 5 minutes and I will go shit out a boeing 757 and get you on your way". Fucking people don't realize that it's not the reps fault that the airlines have cancelled till jan 1st. He's just doing his job and passing on information. I would of stood up and said "EVERYONE SHUT UP AND LISTEN TO WHAT I GOT TO SAY. THERE IS NO ROOM TO BARCELONA TILL THE 1ST. IT'S NOT MY FAULT. IT'S OUT OF MY CONTROL. IM SORRY YOUR PLANS WERE RUINED BUT AT THIS POINT I CAN'T HELP YOU" HAVE A GREAT DAY AND GO SMOKE A CIGERATTE, IT WILL CALM YOUR NERVES".
To be truthful, that's probably what the rep did after all that, wouldn't blame him either.
There are no seats? Why would they get rid of the seats? Where are the seats? Are people standing? What is love? Who are you? Who am I? Why am I? **My head just exploded**
if its due to weather why are the passengers angry? It is dangerous to fly through severe weather. I live with a pilot i know.
+krelshell4 If he's telling you he can't fly home regularly because they've had nearly 1cm of snowfall then I'm sorry to break this to you but he's shagging somebody else.
+edgrrr101 who are you talking about?
+krelshell4 Your boyfriend, if he's saying he's grounded because of severe weather like that in the vid then he's fibbing. Are you sure he's even a pilot?
+edgrrr101 2:50 don't even think about leaving the house!
edgrrr101 first off hes my brother in law and he flies A320. you must be one of the passengers on that plane. when an airport grounds flight due to weather, its bound to be fucking serious for them not to fly you through it. And he's definitely more than a pilot than you are, so who the hell are you to question it?
The desk guy is NOT responsible for the flights so don't treat him like HE canceled the flight
I kinda feel bad for that man at the desk trying to actually help when no ones listening. It’s not his fault
the guy in the hat was funny af
He looked like that guy in Samantha Fox's Love House music video.
I know right! Shit had me dead!!! Dude looks like a villian in a Guy Ritchie film hahahahahaha
KKM nah its still funny, id laugh if he said that to me irl
I know😂 I feel sorry for the guy at the desk though
We have a saying here in America, don't shoot the messenger .
Shreddedwheat but you do shoot
Shreddedwheat ive always liked " you get what you pay for"
By the way that saying comes from England
"Oh! Shove your complaint procedure, Mate. We want to get to Barcelona tonight! That was pure gold.
Woman:"We don't care. We have to be in barcelona"
Check in guy:How about I strabed you in the wing
Dude in black with the hat is a true OG lol He has me crackin' up.
The people behind the counter have absolutely no control on the scheduling of the flights, availability of replacement aircraft etc. As far as the agreement with the airline, he better read the fine print.
Still better than Ryan Air
Yeah Ryanair is an absolute shocker - never again!!
Got on Ryanair flight in Spain and they turned off the air con on a full flight so they could sell more drinks. Sheep piled in a lorry heading to a slaughterhouse had a better travel experience. Fuck Ryanair
Ryanair counter staff would've just said "flight's canceled, now fuck off"
What about those scratch cards and that "we're on time!" music?
You get what you pay for 😂
As someone who's worked in similar roles its nice to see the comments supporting the staff member... pledge to yourself that you will speak up on his behalf if you're ever present for a situation like this!
This has been popping up on my feed for weeks lately and I have no idea why! Had to watch it to get it going!
Gambit sorry about that ;)
I feel for that guy. Telling him "I need to get there tonight" five times is not going to change anything.
I love him!!! So young and patient. Leo needs a hug. 🤗
to be fair, easyjet do that alot , they always overbook as many passengers don't turn up...and this is the outcome...all the passengers turned up and not enough seats!
Yes it is this man's fault that the extremely complicated process of air travel has delayed these passenger's trips. What do they expect him to do? Snap his fingers and magically a plane will be available?
Gotta love it when people choose the cheapest option and then complain when things don't go their way.
2:25
“Well, that’s not a [expletive] good half of New Year’s Eve, innit? You stupid burke.”
- *Steven Williams, 2006*
That fedora guy though
I think he is a gangster
Deak guy shoulda told him in a new jersey accent: "fuggeddaboudit! Get ouda heah!"
al capone trying to catch a flight
lol
The worker at the desk should have pulled the old "let me see what i have in the back for you" then ran like the wind 😂
Nobody is entitled to anything. You don’t want to deal with potential delays, then don’t travel.
Sez so right in the fine print.
Wtf it's not his fault :(
No one feels sorry for the passagers who have to spend the night at the airport if they are allowed with probably no money and possible no refund for hotel or other charges.
***** exactly!
*****. no Shit
***** dont shoot the messanger.. lol
***** Can you blame them for taking it out on him? The rich corporate assholes are hiding, keeping their money of course. They need to release their anger and sadly, he is the one to get it. Comes with the job.
***** A someone who works in customer service, thank you for this.
i hap to be in barthelohna tonite
we don care
Well, at least she can speak some decent english, I would like to hear your Spanish or Catalan...
OK PASSENGERS TRAVELING TO BARCELONA THERE ARE NO MORE SEATS TILL THE FIRST OF JANUARY
mikaku ¡hola señor / señorita! ¿que tal? That's it from me, adios!
Spanish people don’t pronounce C’s and C’s. Common sense
Bless this guy. They need to give him a medal.
I have so much respect for people who work for customer services in these airports. His stomach must've sank when he got that news, knowing his announcement would unleash a shitstorm, with people treating him like he's personally responsible for the flight cancellation.
Moral of story, don't fly EasyJet!
Siddharth Kurkure easy jet are pretty shit really
i'm from uk so i usually fly thomson or thomas cook, usually virgin when i go to the usa
YOU GET WHAT YOU PAID FOR!!!!
When you choose to fly "the bottom of the barrel" like EASYJET as they have no reciprocal IATA agreement with other carriers as normally to re-protect their passengers, you are TOTALLY AT THEIR MERCY!
Terminator: hasta la vista...baby
Steven Williams: adios..prat
0-1
Feeling sorry for this poor guy who had to face wrath of so many passengers only because of job.
Got a easyjet flight tomorrow and I'm binge watching all these videos. I don't help myself do I? 😂