Mike Lombardo - Great video to understand the basics of ServiceNow. Thank you for putting it together and sharing it with the world ! Very useful for starters like me! Much appreciated. 👏👏👏
Michael, great overview of SN especially for a rookie like me. As a new employee in the SN space and with only 9 days of SN experience, this video really helped "turn on the light" for the first time for me. Everyone who is a SN expert needs to learn the art of explaining the platform in a blue collar way as you did here in this video.
Very great presentation from Micheal. Absolutely tragic to hear of his passing. I'm glad to still be able to learn from him beyond all of that though. Cheers everyone.
Excellent! I am tangentially part of a large organization that uses ServiceNow. I only looked it up because I have a ServiceNow email in my spam folder and was looking to see if it was indeed spam or if I should consider it. This review did not touch that topic, but clarified for me some of my dealings with the organization when I had to update name and email etcetera in their system over three different departments. Very helpful, also, in triggering thoughts of how I could/should be evaluating and documenting processes in my own work. This is getting bookmarked to refer to for reinforcement of those thoughts. Thank you! Your “simplicity” has served its purpose (or at least a good purpose). 😊
What is ServiceNow ? A strange elaborate beast so faceted and involuted no one on youtube can summarize it in less than 20 minutes. Dude below in comments has been on a serviceNow team for 9 days and needed this video to make sense of it. Yowza.
It can also be described in one sentence if you’d like. “A workflow platform which has multiple applications out of the box and the ability to build and roll out additional applications quickly”
Hi Dijuan. Thanks for your kind feedback. Here at GlideFast we offer a variety of different training courses. Please find them here: www.glidefast.com/training
Nice overview with clear examples and connected flow of thought. It would have been helpful to have 3 more things : 1) shortcomings 2) competitors 3) freeware alternatives for SME
How is Service Now applicable to a Facilities Department? I need to track equipment that was worked on. I need to track departments that work was completed in.
At 16:05, you mentioned before ServiceNow, each business unit e.g. IT, HR, Legal, etc had their processes housed in a different application. Is this an oversimplification? Am I right in thinking Salesforce, for example, has business processes for different business units e.g. customer service, IT, HR. In summary 1. Does ServiceNow provide anything that another platform like Salesforce does not provide? 2. Doesn't provide business processes for different business units Great video btw.. very helpful!
IMO: Sales force is built on older technology originally built to only support one process (sales) thus making application development more difficult. I also believe it wasn’t created to be a true platform which allows for multiple applications built on top of it. All of that completely opposite for ServiceNow.
IMO: Sales force is built on older technology originally built to only support one process (sales) thus making application development more difficult. I also believe it wasn’t created to be a true platform which allows for multiple applications built on top of it. All of that completely opposite for ServiceNow.
Going forward do you think ServiceNow will be bigger than Salesforce? Salesforce built for sales, grew into a cloud ERP Servicenow built for IT, grew into cloud ERP
Hi Kayode. GlideFast provides customized training services to individuals and customers so you and your team can become expert users of the NOW Platform. View our courses here: www.glidefast.com/training
Mike Lombardo - Great video to understand the basics of ServiceNow. Thank you for putting it together and sharing it with the world ! Very useful for starters like me! Much appreciated. 👏👏👏
Michael, great overview of SN especially for a rookie like me. As a new employee in the SN space and with only 9 days of SN experience, this video really helped "turn on the light" for the first time for me. Everyone who is a SN expert needs to learn the art of explaining the platform in a blue collar way as you did here in this video.
Wow, Micheal is a Year-Up Alumni! Salute. I graduated class 12 in Year-Up Bay Area. Thanks for the tutorial!
Just starting my career IT utilizing ServiceNow. Ty for your effort :)
Very great presentation from Micheal. Absolutely tragic to hear of his passing. I'm glad to still be able to learn from him beyond all of that though. Cheers everyone.
For a non technical background person like me it is so easy to understand. Thankyou so much for such a clear explanation
Excellent!
I am tangentially part of a large organization that uses ServiceNow.
I only looked it up because I have a ServiceNow email in my spam folder and was looking to see if it was indeed spam or if I should consider it.
This review did not touch that topic, but clarified for me some of my dealings with the organization when I had to update name and email etcetera in their system over three different departments.
Very helpful, also, in triggering thoughts of how I could/should be evaluating and documenting processes in my own work.
This is getting bookmarked to refer to for reinforcement of those thoughts.
Thank you! Your “simplicity” has served its purpose (or at least a good purpose). 😊
What is ServiceNow ? A strange elaborate beast so faceted and involuted no one on youtube can summarize it in less than 20 minutes.
Dude below in comments has been on a serviceNow team for 9 days and needed this video to make sense of it. Yowza.
It can also be described in one sentence if you’d like. “A workflow platform which has multiple applications out of the box and the ability to build and roll out additional applications quickly”
Excellent breakdown of ServiceNow, thank you for this tutorial Michael
@8:40 is where it really begins, the rest is comparing hand written notes and email to dedicated ticketing applications.
Awesome breakdown! I start my ServiceNow training in a few weeks and I wanted to get ahead of the game. Thank you!
Did the ServiceNOW Fundamentals course. This provides a better description of ServiceNOW than ServiceNOW does. Thanks.
Hi Dijuan. Thanks for your kind feedback. Here at GlideFast we offer a variety of different training courses. Please find them here: www.glidefast.com/training
Thanks !
I am brand new to this platform. So I am definitely happy that I came across this video. Great job!
Very clear explanation, thank you for taking the time to make this video!
Hi Sarah. We are happy to help. Thanks for visiting our channel!
Thank you for the introduction to Servicenow
really helpful overview, so easy to follow along.
Nice overview with clear examples and connected flow of thought. It would have been helpful to have 3 more things : 1) shortcomings 2) competitors 3) freeware alternatives for SME
I appreciate the video
I went to YearUp as well!! 2018 graduate 😃
Well done, Mike. Excellent overview. Highly recommended
Thank you for your feedback, Ohad!
Thank you for putting it in so simple & effective overview 👍 Very good explanation 👌
Great, I would like to learn more about Service now.
If you interested in learning more about ServiceNow, then check out this free certification opportunity:
th-cam.com/video/rPKmunwQHEg/w-d-xo.html
thanks, this helped me to understand about ServiceNow.
Doing training for along time. This was very well done. Thank you.
Thanks for your great feedback, Jeff!
Excellent storytelling. Clear. Thank you.
We are glad you enjoyed it. Thanks for the feedback, Raffaella!
Great explanation for the layman, thank you Michael
Thank You Mike
Thank you so much for doing this.
Nice info, keep uploading, we appreciate your knowledge and time.
Thanks for your feedback. More videos to come!
Silly question but could you go into the cyber security field with your experience and expertise?
Awesome Content.. please come up with more videos detailing ServiceNow
More to come!
Really informative thank you
The video starts at 8:40
How is Service Now applicable to a Facilities Department? I need to track equipment that was worked on. I need to track departments that work was completed in.
At 16:05, you mentioned before ServiceNow, each business unit e.g. IT, HR, Legal, etc had their processes housed in a different application. Is this an oversimplification? Am I right in thinking Salesforce, for example, has business processes for different business units e.g. customer service, IT, HR.
In summary
1. Does ServiceNow provide anything that another platform like Salesforce does not provide?
2. Doesn't provide business processes for different business units
Great video btw.. very helpful!
IMO: Sales force is built on older technology originally built to only support one process (sales) thus making application development more difficult. I also believe it wasn’t created to be a true platform which allows for multiple applications built on top of it.
All of that completely opposite for ServiceNow.
Excellent video. Very clear explanation.
Glad it was helpful. Thanks for your feedback!
Very broad overview of ServiceNow.
Man I love this video
Thanks!
Can you tell me the value of Service Now vs Microsoft power apps?
Exellent video for beginner
Awesome high level intro!
We are always looking to take our content to the next level. Thanks for your feedback, Andrew!
Loved It! Thanks
Thanks for watching. Be sure to subscribe for more weekly content!
Do you provide ServiceNow training for Individuals?
GlideFast does yes
Hi Michael, do you have an opinon about the other rival software out there too?
So is there reporting within Servicenow? I thought it was mostly just workflow.
Yes there is
Hi can you recommend companies that offer this kind of services?
What is the main concern(s) of using ServiceNow rather than SalesForce?
IMO: Sales force is built on older technology originally built to only support one process (sales) thus making application development more difficult. I also believe it wasn’t created to be a true platform which allows for multiple applications built on top of it.
All of that completely opposite for ServiceNow.
Going forward do you think ServiceNow will be bigger than Salesforce?
Salesforce built for sales, grew into a cloud ERP
Servicenow built for IT, grew into cloud ERP
Yes I do believe it will due to the fact that it is a true business workflow platform and the ease and speed of application development.
Hello, how can I become SN certified?
Is this something that a whole City judicial system, legal, economic tracking etc. could utilize for a more seamless infrastructure?
Yes. And some already do
A con would be compatibility amongst devices.
If you mean mobile, I could agree. They are compatible and have apps, but it’s been a bit clunky over the years. It is improving
Really good content! Does anyone more thinks that his voice remember Trump voice? ...
🤣
Great presentation. Do you know of any training program for ServiceNow Developer/Administrator?
Hi Kayode. GlideFast provides customized training services to individuals and customers so you and your team can become expert users of the NOW Platform. View our courses here: www.glidefast.com/training
No, First started now
What happened to pen & paper !
It seems to me you have this
I believe the conclusion is HBAR .
"INNVOATION"