Dude, that chartplotter situation stinks! I feel bad for you two. Don’t get down about it though, stay positive. You guys are so inspiring and blessed to have the adventures you do.
Thanks Michael. We always stay positive. It sucks, but it's only a chart plotter. We will endeavor for now and save for a new system. Thanks for watching and glad we can bring you adventures that are interesting. Cheers from us both. x
I’ve replaced numerous lcd and other types of screens on laptops and computer monitors, I say dremel the heads off them screws (then use pliers to get a hold of the threaded part and remove the rest and find out the part number to the screen order a new one install it and then reseal/silicone the mating edges of the back plate and the front portion and install all new screws with some type of thread compound to make sure water doesn’t infiltrate through the screws again.
I've attacked those type of screw problems, and my way to get them out is not to drill, but to grab my old dremel and put a cutting disk in it, and cut a straight line across the top to make a in effect a straight slot for a flat screw driver rather than a philips it works very well .
Guys. A great video. We like you fell victim to a Raymarine "refurbished" unit on our last boat, even though it was bought/purchased from a Raymarine dealer at the Southampton boat show. As a new and boxed product. Within 6 months of light and mainly weekend use it failed. Raymarine honoured the 12 month warranty and a new video card was fitted. It failed again just 7 months later, at which time we were told it was a refurbished unit, not covered by warranty. The cost of repair was £360.00 about $290 USD. So here is the thing. Raymarine are able to track and log what units are new, used or refurbished. By their authorised dealers? Yet you cannot check this database on line. There is a start up mode that the units go through that should give you the origin and unit history along with the software date or latest update. All contained in the units ROM. Clearly this is a Raymarine issue and while your contract of sale is with the supplier, that supplier is part of the Raymarine world wide offical distributors or it would not have been able to refurbish the unit. Raymarine have a moral and ethical duty to ensure that what is sold in their name is fit for purpose, and has not only a warranty but a reasonable life expectancy. We think you have done the right thing by asking the questions and bringing Raymarine into account. Maybe a flurry of emails to HO in Southampton will make them think differently? The email contact is on their website. Ask your viewers to mail them.....We as many others will be watching Raymarine's response if they have the guts to respond and do the right thing. Or just ignore you and lose hundreds of thousands in lost sales through lack of confidence in the Raymarine name. Sail Safe. Ant, Cid & the Pooch crew.
Ant, Cid & the Pooch crew! Sorry but those are best crew names. We are not nearly as interesting. 😂 Sounds like we are Raymaine victims. We should start a support group. Raymarine has essentially washed their hands with the issue. Which is sad. And only solution is to fork out the big $$$ or bear with it. So we will stick it out for now and when we can afford it, make the switch to B&G. Hope that your plotter is still going strong! Fair winds.
Situation with the chart plotter does stink, however. Move it inside out the weather to your nav station, get a tablet that will run the Raymarine Rayview/Raycontrol/rayremote app and use that in a mount on deck. Then your expensive chart plotters protected, and a cheaply replaced tablet is on deck.
Never a dull moment on a sailboat. We have a new Raymarine Axiom Pro, on our last 2 weeks sail it has rebooted twice, hope the new update will fix the issue. We have Navionics as backup on our ipad
My E7 had water intrusion with symptom of a washed out screen, something about back light. Believe that Ray has a better more resilient method now. Solved my problem by buying a replacement on ebay cheap at au$300 from someone who upgraded to new model.
If you have a dremel tool you can cut a slot for a regular flat head screwdriver in the phillips head screw. Otherwise only choice is drill the head out then use vice grip to back the screw out. Good luck mate! Thanks for sharing
If it was me I would move the chart plotter downstairs to the chart table to minimise further water ingress and use the raymarine wifi function to pair a cheap tablet that you put in a mount in the cockpit. You can then even have navionics on the tablet and just use the plotter down stairs as a "backup". Another advantage is you can use the tablet for much more stuff and detach it from the mount for comfort.
A good suggestion but I feel this shouldn't be the case. These units are meant to withstand all weather conditions and be suitable for outside use. I will endeavor with the unit outside and then when it comes time for replacement...hello B&G. (if we can afford it) haha
I would be tempted to just re-install as I doubt you will be able to fix/clean the screen, the layers are probably bonded together. Perhaps try and pickup a small secondhand unit as a backup. The water ingress has only impacted the screen so far, but might progress to the circuit board and stop the plotter working.
I think you are right Alan. My understanding is there is a touch membrane bonded between two layers of glass. So I doubt I'll be able to fix it. I will just bear with it until it's not useable.
Did try using a dremel to cut a slot in the head of the screw so you can use a screwdriver to loosen to screw! Don’t stop now after all that work. Looks like salt water in between your screen glass! Could be an easy fix!
FWIW, in another life I was a motorcycle mechanic. Our main line was Honda. Every cover on a Honda is held in with cross head screws. There is always a discussion about 'Phillips screws, ' but on Japanese motorcycles they are JIS head. This may have something to do with your problem, but this is more about a solution for removing the screws rather than a discussion of screwdrivers. Many owners had rounded out the drive recess on the case screws in an effort to remove them.. When they failed they brought the motorcycle in for repair. Our standard practice was to get a drill that is .010" or .2mm larger than the shaft size of the screw right below the head (sometimes the nu-threaded part is slightly larger that the threaded part.) This don't look like the case with your screws. The drill self centers on the stripped out recess and you only need to drill deep enough to have the head pop off, kind of like drilling out a pop rivet. When all the screw heads are free, the part will simply lift off. The screw is no longer under tension and often they will come out with your fingers...I hope... I don't know how far down you will need to drill but I suspect it wouldn't be more .080" or so. Once apart I don't have much experience with removing the salt left behind... check with your father in law, he might have some advise... It will likely have to be water, as the salt is not soluble in non polar liquids like alcohol. I have had some success with a squirt bottle and a wet vac. Use a small stream of water and very close when you apply, it suck it up with a vacuum cleaner. Good luck.
Cheers for the advice Paul. Sounds like you got the steady hand for this type of Job. Not sure I can brave it. Will take your advice on board and see how we go. 👍
I have repaired screens and components on many Cel Phones... Once you get the screen off, spray it with 99% pure or better (Electronics Grade) Isopropyl Alcohol... Most Drug Stores carry it, but make sure it's 99% or better. It evaporates very quickly and evaporates any moisture that may be in there... Also, it will wash away any mineralization that might be in there too... Don't be shy... spray the hell out of it, pushing the moisture and minerals toward the outside edge, then wipe away any debris... Oh! make sure you do the screen as well as the electronics... Very often I found, when people would drop their Phones on the toilet or got them wet, minerals would short them out and fry the resistors... Wash it 3 or 4 times, until it's all gone, let it dry out (evaporate), then put it back together... Lastly, do NOT use a screw driver to separate the screen... You Need a Razor Blade... make sure you scrap off All of the old sealant... Then you'll need some good quality (waterproof) adhesive to reseal the screen in place... Good luck :-)
@@SailingZephyr I can understand your apprehension... I've replaced the screens in many products and cleaned out the minerals from the electronics, using alcohol, but I have Never opened up a screen to fix the screen, itself... I am wondering if there is a way to Leach the minerals out of the screen, but I don't think so... The process I described will clean the electronics and the screen but, without seeing the screen, in my hands, I couldn't say for certain... The screen is like a sandwich of glass and electronics and it's very sensitive... It may not be repairable... However, if you can clean the garbage out of the edges and around it, then reseal it, it may continue working with the current damage. One way or the other, it needs cleaning and resealing... That, in my opinion is your only hope, until you can get a new system... Good luck :-)
Looks like the service from Z Spar is truly EPIC!! Rope...ROPE ?? Did I hear you refer to the furling line as rope? There is no rope on a boat. Drone shots were great. Your chart plotter has a sealed screen. I would think the water intrusion is a manufacturers defect. In or out of warranty I would think Ray marine would make it right. I am some what surprised that Ray marine is not extend a helping hand. You simple got shafted on the chart plotter. When it comes time to replace it I think I would look to B&G or Garmin. Such is the life of a sailor. The adventure continues. Be happy, be safe.
Hi Larry - Zspars is definitely delivering on the service front for sure. So far no complaints, only a big 👍. I reckon you are right about the touch glass. It's sealed and I have no chance for repair. We will just roll with it for now. Raymarine no bueno service. We are saving for a B&G system. Cheers for watching mate. x
Love seeing Red happy on the boat. Glad you’re getting some time with him. Having the same bearing problem again would be frustrating-but I’m glad the manufacturer is standing behind their product. Disappointed about the plotter. According to Ray Marine’s website they back factory refurbishment with a 2 year warranty so not sure what their position is - are they arguing that the 2 years runs from the date of refurbishment vs date of resale? And y’all do an excellent job on your video music choices.
“What is the warranty applied to refurbished products purchased separately? Refurbished products purchased separately have a 2-year warranty. “ www.raymarine.com/view/index-id=778.html
Hi Barbara - Raymarine has said that because the unit was refurbished in side the first year, the 2 year warranty on factory refurbed units has expired. Overall it's fairly disappointing that the unit is failing so badly within the first years of its life. Raymarine have essentially washed their hands with it. You can be sure the next unit will be B&G. Glad you like the music. Nats the expert here. 😁👍 Thanks again for your support.
@@SailingZephyr I did have a 8 month old b&g Vulcan 7 refuse to boot up. Replaced under warantee pretty quickly. Ming you its totally sealed so my request to inform me of what the issue was is probably not going to happen.
I feel your pain my friends. Pistachios cost more than fuel does. Which is very ridiculous lol.. Everytime i eat them I'll go through whole bag in one sitting 😜😜😜😜😜. I just came across your channel. I'm now subscribed. Stay safe my friends from South Carolina..
Cheers Robert! Nat needs to act fast if a bag of pistachios land in front of me. Otherwise...bag gonski. Thanks for subscribing. Hopefully weather is warming up for you in S.Carolina.
@@SailingZephyr be greedy with the pistachios. Don't ever share them haha. I hate the heat. Hopefully it never warms up lol. Safe sailing to the both of y'all.
Aren't the chart plotters filled with Nitrogen to keep the electronics dry and positive pressure to keep water out? If so, you will lose the Nitrogen if you open it but perhaps it wasn't replaced when it was "refurbished".
On the chartplotter... I would drill the screws out, clean it thoroughly as others have suggested then when you put it back together I would think about putting some sort of epoxy or sealing tape/caulk around the seal. At this point it doesnt need to look pretty. It needs to work and last.
I would have drilled it out. It couldnt have gone any worse. Any screw is better than one that is broken. A slightly bigger size, just force it in. It looked like salt, so a good cleaning would have done the trick. And a good sealer, to keep more salt from entering.
@@grancito2 That is why you have the proper paper charts also. There are many uncharted reefs in the south pacific on anything. Volvo ocean racer ran aground at 20kts on a charted reef. Navigator was zoomed out too far so it didn't show up. Never rely on one source.
looks like salt creep like on the glass of a marine aquarium.... Love your videos... :-) Once the salt creats a path, it keeps on going. Only way to stop it is to totally clean if you can.
Hi Zephyr, just an observation regarding in mast furling, there are two major drawbacks, firstly, and not really a major issue, more an annoyance, your main foot length is vastly reduced and you end up with an overhang of the boom back to the clew, this reduces sail area and can adversely affect the boats balance, the far bigger issue is the weight in the mast, particularly up high, and especially at anchor, you get excessive rolling/heeling because too much weight is too high, adversely affecting the pendulum effect that your rig and keel are designed for, weight high up on a yacht is not a good idea at all. Obviously the manufacturers won't tell you this, if you really want a furling main, go with in boom furling rather than in mast. Basically it's a lazy sailors setup, if you can't hoist and reef your main manually you're compromising your boat's balance , performance and comfort for a convenience, and if you pick up a problem at the top of the furling drum/foil, how are you going to fix it, personally I'd re-rig the boat and send the manufacturers their spar with the expectation of a refund, KEEP IT SIMPLE STUPID, the more simple, the easier to fix, because it's a boat, it will break, and at the worst possible time
Hi Jonno - Thanks for the feedback. We wanted a boom fuller, but the cost was beyond our budget. I agree about the drawbacks in our system, but fortunately our new main was designed by a company that has been able to reduce that loss in sail. On average you lose about 20% between the systems. Our new main has reduced that loss down to only 10%. For the style of cursing we are doing we are quite happy. Maybe in the future we could make the switch. Appreciate the time sending feedback. 👍
@@SailingZephyrplease don't misinterpret my initial comment, I'm not suggesting that you are lazy sailors, not by any stretch, and there are benefits too, variable reefing for 1 as opposed to slab reefing, I've sailed on boats with in mast furling and on both occasions had issues with the system, one required going up the mast at sea, which is not ideal, my observation of keep it simple stupid is a widely used phrase, please ignore the stupid. Fair winds and safe sailing, clip on and be safe, God bless
@@jonnorousseau3096 Hahaha. All good Jonno. I was genuine when I said I appreciate the feedback. We are new sailors and very humble. We love getting tips, tricks and advice. So far we have been lucky and only had the bearing issue. No jams so far 😁👍
That’s corrosion, not salt, although caused by salt! That’s a very standard reaction between cast alloy and stainless screws! Sucks that you purchased refurbished without being told! IPad and navionics as others have said, is an option!?
Interesting, thanks for the useful info 👍🏼. I would normally expect a chart plotter to be exposed to some uv radiation, roughly 8-12 hours a day on the days the boat is being sailed, as I don't know any people who "only" sail at night.
Thanks Silvano. We had considered this as a reason, but were unsure. I agree with Dave, this should be normal to expect exposure to UV for longer periods of the day.
drilling and easyout the screw is a relatively simple task, if you're not confident any engineering workshop should be able to remove the screw in 10-15 minutes tops, then a good clean and reseal may help. start saving for a replacement B & G seem to be the ducks guts of the crop at present. The tablet road is also good but by the time you buy all the necessary charts you get fairly close to a package price, you could also write to the dealer in Malaysia but the asian retailers are not known for honesty in trading selling refurb stock as new old stock is clearly a breach of fair trading laws but Malaysia so take it on the chin I'm afraid. Good luck.
We are going to stick with the unit for now, but the savings are on the go as we want to change everything to B&G. Everything I hear and see just points to a great set of systems that are very user friendly. The shop in Malaysia is gone with no hope of help. And Raymarine has essentially washed their hands of the issue. So we will just roll with it for now. Cheers for all the feedback mate. 👍
Too bad you couldn’t open it, I was getting excited to see if there were actual parts that could be replaced. But as in almost all new electronics they are probably surface mounts. Although ever thought about DIY chart plotters made from a Raspberry Pi? There has got to be one....
Sorry Bayani. I really wanted to open it as well. But as the plotter is our lifeblood, caution over action seemed the best route for now. Cheers for watching mate. 👍
Boy, I can relate. It’s so frustrating. There’s an old saying in construction, do your best and caulk the rest. :) Other than that, the boat looking good. 👍👍👍
Hey guys Sorry about ur sail riggings. Not sure why they are not using case bearings on those riggings. they are a closed unit and much more Reliable. But I'm just a Retired Army Sergeant. Ur Chart Plotter. They make a small Drill bit kit that u should be able to get at a good hardware store. What they do is when u strip the head of a screw its made to grab the stripped screw and back it out. Also u should get a small can of Penetrating Oil and spray some of that on them and let it set for 15 min let it do its work. Then take the drill bit and back it out.Get New ones to replace and before u close the unit up get some good Marine silicone and put a good bead of it all the way around for a good seal. U should also get some Marine electronic spray. Spray all ur electronics, wires, and fuses. Do that every time u clean ur unit and re coat all electronics twice a year and u will have a lot less problems with ur electronics. Also cover the unit when not in use. Damaged Screw Extractor Set - Remover Set by Easy Out, Easily Remove Stripped or Damaged Screws. Made From H.S.S. 4341#, the Hardness Is 62-63hrc,Set of 4 Stripped Screw Remover by EasyOut Amazone for !0.99 USD Hope this helps Stay Safe Tim
Hi Tim - Thanks for the great feedback. I suggested from the very beginning to ZSpars that a sealed bearing was a no brainer. Their feedback was cost was too high. Can't imagine the cost to be that high and I'm sure any consumer would pay the difference. I'll look into the screw extractor. Sounds promising.
Drill the screw head off and that may leave enough to get something on the left over stud. I think you are on the right path doing it yourself. You may be able to just find a screen replacement a lot cheaper. Then seal it up properly!
@Peter Torrey *_ FORGET IT! Raymarine are 'Stuck-Up' ... seen quite a few of the Bigger Sailing vloggers virtually beg them to step up to the occasion on lessor problems and it was "NO RESPONSE, NEXT CUSTOMER"!!!! _*
Well at least Z-Spars gave them a decent response, so the message to about 10k potential customers in this episode was that Z-Spars stands by their product and Raymarine doesn't.
Old unit had a burnt backlight. Was crazy expensive to replace the backlight. We donated it for parts to someone back in the BVI's who had a unit on the fritz.
The plotter is 5 years old by the dates you gave not 3 as you stated at the end unless this vid is very old. Any claim on the plotter should be with the seller not Raymarine.
a good Android tablet + Navionics at only $200 is even better. OR if you want something rugged then a Samsung Galaxy TAB Active 2 which is Ip68 waterproof and is only $400
Do not buy another chartplotter, at least, not for the outside. Get like 2-5 used iPads (with internal GPS) and install your preferred charts (navionics works great for me). So you will spend like 100-200 usd per used iPad, in great condition. Get a waterproof case... Your are set! With as many backups as you want. I do have the smaller, cheaper chartplotter by the nav station just because of radar. When I need it upstairs, I mirror the screen into the iPad...
I’ll never buy raymarine again. I had problems with their quality years back, thought they would have straightened them out years again. Keep pressing , they can’t afford this kind of bad publicity about what should be a true “marine” product
Brian - that's a bit harsh - Raymarine like all electronics bits of electronic equipment tries to do there best in a very hostile environment. If someone has gone into the back of the unit and not brought it back to factory specs - (however well intentioned they might be) is more probably the cause of the failure. For one I wouldn't be buying anything that was "refurbished" as my primary navigation tool. The risk for failure is higher and as we have seen here - the consequences are more pronounced. What might be a suitable work around is an Ipad in a lifeproof case - and wifi or Bluetooth the data across for those situations that require you to be sweating over the chartplotter. Ipad as always is crap for strong light situations - and without back up power they have limited endurance.
He said he purchased in Malaysia, so there is probably no grounds to claim anything, the risk of buying anything in the wild east (south east asia outside Singapore) is there is practically no consumer law and the warranty is worth even less than the paper it's printed on.
Dude, that chartplotter situation stinks! I feel bad for you two. Don’t get down about it though, stay positive. You guys are so inspiring and blessed to have the adventures you do.
Thanks Michael. We always stay positive. It sucks, but it's only a chart plotter. We will endeavor for now and save for a new system. Thanks for watching and glad we can bring you adventures that are interesting. Cheers from us both. x
Hang an upside down umbrella off the bow when working on the furler or whatever means you don't lose tools and bits into the sea!
I’ve replaced numerous lcd and other types of screens on laptops and computer monitors, I say dremel the heads off them screws (then use pliers to get a hold of the threaded part and remove the rest and find out the part number to the screen order a new one install it and then reseal/silicone the mating edges of the back plate and the front portion and install all new screws with some type of thread compound to make sure water doesn’t infiltrate through the screws again.
I've attacked those type of screw problems, and my way to get them out is not to drill, but to grab my old dremel and put a cutting disk in it, and cut a straight line across the top to make a in effect a straight slot for a flat screw driver rather than a philips it works very well .
Ray Marine just lost another customer! Hope they help you both. Much love to you both ❤
You could buy a left handed drill bit and try that...as you try to drill them out they will usually grab the screw and it will follow the bit out...
Guys. A great video. We like you fell victim to a Raymarine "refurbished" unit on our last boat, even though it was bought/purchased from a Raymarine dealer at the Southampton boat show. As a new and boxed product. Within 6 months of light and mainly weekend use it failed. Raymarine honoured the 12 month warranty and a new video card was fitted. It failed again just 7 months later, at which time we were told it was a refurbished unit, not covered by warranty. The cost of repair was £360.00 about $290 USD. So here is the thing. Raymarine are able to track and log what units are new, used or refurbished. By their authorised dealers? Yet you cannot check this database on line. There is a start up mode that the units go through that should give you the origin and unit history along with the software date or latest update. All contained in the units ROM. Clearly this is a Raymarine issue and while your contract of sale is with the supplier, that supplier is part of the Raymarine world wide offical distributors or it would not have been able to refurbish the unit. Raymarine have a moral and ethical duty to ensure that what is sold in their name is fit for purpose, and has not only a warranty but a reasonable life expectancy. We think you have done the right thing by asking the questions and bringing Raymarine into account. Maybe a flurry of emails to HO in Southampton will make them think differently? The email contact is on their website. Ask your viewers to mail them.....We as many others will be watching Raymarine's response if they have the guts to respond and do the right thing. Or just ignore you and lose hundreds of thousands in lost sales through lack of confidence in the Raymarine name. Sail Safe. Ant, Cid & the Pooch crew.
Ant, Cid & the Pooch crew! Sorry but those are best crew names. We are not nearly as interesting. 😂
Sounds like we are Raymaine victims. We should start a support group. Raymarine has essentially washed their hands with the issue. Which is sad. And only solution is to fork out the big $$$ or bear with it. So we will stick it out for now and when we can afford it, make the switch to B&G.
Hope that your plotter is still going strong! Fair winds.
Situation with the chart plotter does stink, however. Move it inside out the weather to your nav station, get a tablet that will run the Raymarine Rayview/Raycontrol/rayremote app and use that in a mount on deck. Then your expensive chart plotters protected, and a cheaply replaced tablet is on deck.
Never a dull moment on a sailboat. We have a new Raymarine Axiom Pro, on our last 2 weeks sail it has rebooted twice, hope the new update will fix the issue. We have Navionics as backup on our ipad
My E7 had water intrusion with symptom of a washed out screen, something about back light. Believe that Ray has a better more resilient method now. Solved my problem by buying a replacement on ebay cheap at au$300 from someone who upgraded to new model.
If you have a dremel tool you can cut a slot for a regular flat head screwdriver in the phillips head screw. Otherwise only choice is drill the head out then use vice grip to back the screw out. Good luck mate! Thanks for sharing
I'm so sorry for all the problems you have with the mast and chartplotter. I believe you will solve everything soon.
If it was me I would move the chart plotter downstairs to the chart table to minimise further water ingress and use the raymarine wifi function to pair a cheap tablet that you put in a mount in the cockpit. You can then even have navionics on the tablet and just use the plotter down stairs as a "backup". Another advantage is you can use the tablet for much more stuff and detach it from the mount for comfort.
Oh and it has a backup battery in case you lose power and can be put in the oven in a lightning storm...
A good suggestion but I feel this shouldn't be the case. These units are meant to withstand all weather conditions and be suitable for outside use. I will endeavor with the unit outside and then when it comes time for replacement...hello B&G. (if we can afford it) haha
I would be tempted to just re-install as I doubt you will be able to fix/clean the screen, the layers are probably bonded together. Perhaps try and pickup a small secondhand unit as a backup. The water ingress has only impacted the screen so far, but might progress to the circuit board and stop the plotter working.
I think you are right Alan. My understanding is there is a touch membrane bonded between two layers of glass. So I doubt I'll be able to fix it. I will just bear with it until it's not useable.
Did try using a dremel to cut a slot in the head of the screw so you can use a screwdriver to loosen to screw! Don’t stop now after all that work. Looks like salt water in between your screen glass! Could be an easy fix!
FWIW, in another life I was a motorcycle mechanic. Our main line was Honda. Every cover on a Honda is held in with cross head screws. There is always a discussion about 'Phillips screws, ' but on Japanese motorcycles they are JIS head. This may have something to do with your problem, but this is more about a solution for removing the screws rather than a discussion of screwdrivers.
Many owners had rounded out the drive recess on the case screws in an effort to remove them.. When they failed they brought the motorcycle in for repair.
Our standard practice was to get a drill that is .010" or .2mm larger than the shaft size of the screw right below the head (sometimes the nu-threaded part is slightly larger that the threaded part.) This don't look like the case with your screws.
The drill self centers on the stripped out recess and you only need to drill deep enough to have the head pop off, kind of like drilling out a pop rivet. When all the screw heads are free, the part will simply lift off. The screw is no longer under tension and often they will come out with your fingers...I hope... I don't know how far down you will need to drill but I suspect it wouldn't be more .080" or so.
Once apart I don't have much experience with removing the salt left behind... check with your father in law, he might have some advise... It will likely have to be water, as the salt is not soluble in non polar liquids like alcohol. I have had some success with a squirt bottle and a wet vac. Use a small stream of water and very close when you apply, it suck it up with a vacuum cleaner.
Good luck.
Cheers for the advice Paul. Sounds like you got the steady hand for this type of Job. Not sure I can brave it. Will take your advice on board and see how we go. 👍
I have repaired screens and components on many Cel Phones... Once you get the screen off, spray it with 99% pure or better (Electronics Grade) Isopropyl Alcohol... Most Drug Stores carry it, but make sure it's 99% or better. It evaporates very quickly and evaporates any moisture that may be in there... Also, it will wash away any mineralization that might be in there too... Don't be shy... spray the hell out of it, pushing the moisture and minerals toward the outside edge, then wipe away any debris... Oh! make sure you do the screen as well as the electronics... Very often I found, when people would drop their Phones on the toilet or got them wet, minerals would short them out and fry the resistors... Wash it 3 or 4 times, until it's all gone, let it dry out (evaporate), then put it back together... Lastly, do NOT use a screw driver to separate the screen... You Need a Razor Blade... make sure you scrap off All of the old sealant... Then you'll need some good quality (waterproof) adhesive to reseal the screen in place... Good luck :-)
Thanks for the great feedback mate. Will see how we go, but a little nervous working on the touch screen.😬
@@SailingZephyr I can understand your apprehension... I've replaced the screens in many products and cleaned out the minerals from the electronics, using alcohol, but I have Never opened up a screen to fix the screen, itself... I am wondering if there is a way to Leach the minerals out of the screen, but I don't think so...
The process I described will clean the electronics and the screen but, without seeing the screen, in my hands, I couldn't say for certain... The screen is like a sandwich of glass and electronics and it's very sensitive... It may not be repairable... However, if you can clean the garbage out of the edges and around it, then reseal it, it may continue working with the current damage. One way or the other, it needs cleaning and resealing... That, in my opinion is your only hope, until you can get a new system... Good luck :-)
Looks like the service from Z Spar is truly EPIC!! Rope...ROPE ?? Did I hear you refer to the furling line as rope? There is no rope on a boat. Drone shots were great. Your chart plotter has a sealed screen. I would think the water intrusion is a manufacturers defect. In or out of warranty I would think Ray marine would make it right. I am some what surprised that Ray marine is not extend a helping hand. You simple got shafted on the chart plotter. When it comes time to replace it I think I would look to B&G or Garmin. Such is the life of a sailor. The adventure continues. Be happy, be safe.
Hi Larry - Zspars is definitely delivering on the service front for sure. So far no complaints, only a big 👍. I reckon you are right about the touch glass. It's sealed and I have no chance for repair. We will just roll with it for now. Raymarine no bueno service. We are saving for a B&G system. Cheers for watching mate. x
Love seeing Red happy on the boat. Glad you’re getting some time with him. Having the same bearing problem again would be frustrating-but I’m glad the manufacturer is standing behind their product. Disappointed about the plotter. According to Ray Marine’s website they back factory refurbishment with a 2 year warranty so not sure what their position is - are they arguing that the 2 years runs from the date of refurbishment vs date of resale? And y’all do an excellent job on your video music choices.
“What is the warranty applied to refurbished products purchased separately?
Refurbished products purchased separately have a 2-year warranty. “
www.raymarine.com/view/index-id=778.html
@@barbaralane9825 Well as this is a 5 year old refurbished unit I would say it is out of any warranty.
Hi Barbara - Raymarine has said that because the unit was refurbished in side the first year, the 2 year warranty on factory refurbed units has expired. Overall it's fairly disappointing that the unit is failing so badly within the first years of its life. Raymarine have essentially washed their hands with it. You can be sure the next unit will be B&G. Glad you like the music. Nats the expert here. 😁👍 Thanks again for your support.
@@SailingZephyr I did have a 8 month old b&g Vulcan 7 refuse to boot up. Replaced under warantee pretty quickly. Ming you its totally sealed so my request to inform me of what the issue was is probably not going to happen.
hi
as a backup chartploter have you haver considered usin a Raspberry Pi . there are several projects on youtobe
We haven't. Sounds interesting and will check it out. We currently have an iPad and Laptop with Open CPN for backup.
I feel your pain my friends. Pistachios cost more than fuel does. Which is very ridiculous lol.. Everytime i eat them I'll go through whole bag in one sitting 😜😜😜😜😜. I just came across your channel. I'm now subscribed. Stay safe my friends from South Carolina..
Cheers Robert! Nat needs to act fast if a bag of pistachios land in front of me. Otherwise...bag gonski. Thanks for subscribing. Hopefully weather is warming up for you in S.Carolina.
@@SailingZephyr be greedy with the pistachios. Don't ever share them haha. I hate the heat. Hopefully it never warms up lol. Safe sailing to the both of y'all.
Aren't the chart plotters filled with Nitrogen to keep the electronics dry and positive pressure to keep water out? If so, you will lose the Nitrogen if you open it but perhaps it wasn't replaced when it was "refurbished".
On the chartplotter... I would drill the screws out, clean it thoroughly as others have suggested then when you put it back together I would think about putting some sort of epoxy or sealing tape/caulk around the seal. At this point it doesnt need to look pretty. It needs to work and last.
I would have drilled it out. It couldnt have gone any worse. Any screw is better than one that is broken. A slightly bigger size, just force it in. It looked like salt, so a good cleaning would have done the trick. And a good sealer, to keep more salt from entering.
We use tablets with Navionics for years with zero problems. Always carry 3 backup units. The charts are very accurate.
Thanks Marshall. We have an iPad as a backup and a laptop with Open CPN. Always gotta have backups! 👍
Except for Tanda Malarka, wrecked on a reef because the Navtronics chart was wrong.
@@grancito2 That is why you have the proper paper charts also. There are many uncharted reefs in the south pacific on anything. Volvo ocean racer ran aground at 20kts on a charted reef. Navigator was zoomed out too far so it didn't show up. Never rely on one source.
Think i would clean the screws too then butyl tape them so water wont get in that way again
looks like salt creep like on the glass of a marine aquarium.... Love your videos... :-) Once the salt creats a path, it keeps on going. Only way to stop it is to totally clean if you can.
Thanks for the tip! I thought the same. Will have to think more about this before taking any action.
Hi Zephyr, just an observation regarding in mast furling, there are two major drawbacks, firstly, and not really a major issue, more an annoyance, your main foot length is vastly reduced and you end up with an overhang of the boom back to the clew, this reduces sail area and can adversely affect the boats balance, the far bigger issue is the weight in the mast, particularly up high, and especially at anchor, you get excessive rolling/heeling because too much weight is too high, adversely affecting the pendulum effect that your rig and keel are designed for, weight high up on a yacht is not a good idea at all. Obviously the manufacturers won't tell you this, if you really want a furling main, go with in boom furling rather than in mast. Basically it's a lazy sailors setup, if you can't hoist and reef your main manually you're compromising your boat's balance , performance and comfort for a convenience, and if you pick up a problem at the top of the furling drum/foil, how are you going to fix it, personally I'd re-rig the boat and send the manufacturers their spar with the expectation of a refund, KEEP IT SIMPLE STUPID, the more simple, the easier to fix, because it's a boat, it will break, and at the worst possible time
Hi Jonno - Thanks for the feedback. We wanted a boom fuller, but the cost was beyond our budget. I agree about the drawbacks in our system, but fortunately our new main was designed by a company that has been able to reduce that loss in sail. On average you lose about 20% between the systems. Our new main has reduced that loss down to only 10%. For the style of cursing we are doing we are quite happy. Maybe in the future we could make the switch. Appreciate the time sending feedback. 👍
@@SailingZephyrplease don't misinterpret my initial comment, I'm not suggesting that you are lazy sailors, not by any stretch, and there are benefits too, variable reefing for 1 as opposed to slab reefing, I've sailed on boats with in mast furling and on both occasions had issues with the system, one required going up the mast at sea, which is not ideal, my observation of keep it simple stupid is a widely used phrase, please ignore the stupid. Fair winds and safe sailing, clip on and be safe, God bless
@@jonnorousseau3096 Hahaha. All good Jonno. I was genuine when I said I appreciate the feedback. We are new sailors and very humble. We love getting tips, tricks and advice. So far we have been lucky and only had the bearing issue. No jams so far 😁👍
Hey Z-Spars... we're watching. Your move
That’s corrosion, not salt, although caused by salt! That’s a very standard reaction between cast alloy and stainless screws! Sucks that you purchased refurbished without being told! IPad and navionics as others have said, is an option!?
Absolutely follow bugeye suggestion. SK in the UK
Hi there. I had the same problem with a screen of a Geonav unit. It turned out to be due to UVradiation.
Interesting, thanks for the useful info 👍🏼.
I would normally expect a chart plotter to be exposed to some uv radiation, roughly 8-12 hours a day on the days the boat is being sailed, as I don't know any people who "only" sail at night.
Thanks Silvano. We had considered this as a reason, but were unsure. I agree with Dave, this should be normal to expect exposure to UV for longer periods of the day.
I fully agree but it happened to my device, although it was 10 years ago.
use a metal saw blade to cut a new groove for a flathead screwdriver and then remove final screw.
drilling and easyout the screw is a relatively simple task, if you're not confident any engineering workshop should be able to remove the screw in 10-15 minutes tops, then a good clean and reseal may help. start saving for a replacement B & G seem to be the ducks guts of the crop at present. The tablet road is also good but by the time you buy all the necessary charts you get fairly close to a package price, you could also write to the dealer in Malaysia but the asian retailers are not known for honesty in trading selling refurb stock as new old stock is clearly a breach of fair trading laws but Malaysia so take it on the chin I'm afraid. Good luck.
We are going to stick with the unit for now, but the savings are on the go as we want to change everything to B&G. Everything I hear and see just points to a great set of systems that are very user friendly. The shop in Malaysia is gone with no hope of help. And Raymarine has essentially washed their hands of the issue. So we will just roll with it for now. Cheers for all the feedback mate. 👍
Too bad you couldn’t open it, I was getting excited to see if there were actual parts that could be replaced. But as in almost all new electronics they are probably surface mounts. Although ever thought about DIY chart plotters made from a Raspberry Pi? There has got to be one....
Sorry Bayani. I really wanted to open it as well. But as the plotter is our lifeblood, caution over action seemed the best route for now. Cheers for watching mate. 👍
How much would u pay your self to hand steer to ur next destination
We had lightning hit near the house a couple of years ago. Two TV's went bye-bye. Sucked. 💰💰
Grab yourself an IPAD with GPS £400 download Navionics £40 and you are good to go!
Boy, I can relate. It’s so frustrating. There’s an old saying in construction, do your best and caulk the rest. :) Other than that, the boat looking good. 👍👍👍
So true!
.... the UV did deteriorate the glue behind the screen!
Hey guys
Sorry about ur sail riggings. Not sure why they are not using case bearings on those riggings. they are a closed unit and much more Reliable. But I'm just a Retired Army Sergeant. Ur Chart Plotter. They make a small Drill bit kit that u should be able to get at a good hardware store. What they do is when u strip the head of a screw its made to grab the stripped screw and back it out. Also u should get a small can of Penetrating Oil and spray some of that on them and let it set for 15 min let it do its work. Then take the drill bit and back it out.Get New ones to replace and before u close the unit up get some good Marine silicone and put a good bead of it all the way around for a good seal. U should also get some Marine electronic spray. Spray all ur electronics, wires, and fuses. Do that every time u clean ur unit and re coat all electronics twice a year and u will have a lot less problems with ur electronics. Also cover the unit when not in use.
Damaged Screw Extractor Set - Remover Set by Easy Out, Easily Remove Stripped or Damaged Screws. Made From H.S.S. 4341#, the Hardness Is 62-63hrc,Set of 4 Stripped Screw Remover
by EasyOut
Amazone for !0.99 USD
Hope this helps
Stay Safe
Tim
Hi Tim - Thanks for the great feedback. I suggested from the very beginning to ZSpars that a sealed bearing was a no brainer. Their feedback was cost was too high. Can't imagine the cost to be that high and I'm sure any consumer would pay the difference. I'll look into the screw extractor. Sounds promising.
Drill the screw head off and that may leave enough to get something on the left over stud. I think you are on the right path doing it yourself. You may be able to just find a screen replacement a lot cheaper. Then seal it up properly!
HELLO B&G....jst sayin Raymarine. If there is any such thing as " TH-cam" leverage...this would seem to be a moment where Raymarine might step up.....
Yup, I think we as subscribers can use a little nudge(email) to Raymarine!
@Peter Torrey *_ FORGET IT! Raymarine are 'Stuck-Up' ... seen quite a few of the Bigger Sailing vloggers virtually beg them to step up to the occasion on lessor problems and it was "NO RESPONSE, NEXT CUSTOMER"!!!! _*
Well at least Z-Spars gave them a decent response, so the message to about 10k potential customers in this episode was that Z-Spars stands by their product and Raymarine doesn't.
You are spot on Peter. Raymarine essentially have washed their hands with the issue. We will certainly make the switch to B&G when we can afford it.
ZSpars customer service has been excellent. And I have heard from others that their service response was positive as well.
that's f'ed up. B&G looks better every day...
😉👍
Absolutely, B&G all the way
Put the old unit back in, they were good units, touch screen is required, if that unit fails , it won't be at the dock, ,
Old unit had a burnt backlight. Was crazy expensive to replace the backlight. We donated it for parts to someone back in the BVI's who had a unit on the fritz.
There is no such thing as "refurbished" electronics. It is either repaired or just cleaned up.
Great Customer Service? RayMarine in good faith should have done something.
Just buying a NEW chart plotter. It won't be a Raymarine. Just too much bad karma. Hope you are listening in, in the Raymarine Ivory Towers!!!!!
SCREW REMOVAL!!! Use a sharp flat head screw driver and lightly tap on the back of it to drive the head in, that should bite enough to get them out.
The plotter is 5 years old by the dates you gave not 3 as you stated at the end unless this vid is very old. Any claim on the plotter should be with the seller not Raymarine.
Apologies Phil. We purchased the unit in 2018 before we arrived at the boat. I think that's where my mind was at in the video.
IPad , GPS , naivionics ...carry on.
Just protect the screen from sunlight and it might not get worse...
So, you talked to your future father in law and ya. Your screwed. That's it. WTF.
THANKS DAD.
The screen operates using human capacitance. You have salt behind the screen that inhibits the flow of electricity.
An iPad + Navionics is all you need! $500.
a good Android tablet + Navionics at only $200 is even better. OR if you want something rugged then a Samsung Galaxy TAB Active 2 which is Ip68 waterproof and is only $400
Do not buy another chartplotter, at least, not for the outside.
Get like 2-5 used iPads (with internal GPS) and install your preferred charts (navionics works great for me).
So you will spend like 100-200 usd per used iPad, in great condition. Get a waterproof case... Your are set! With as many backups as you want.
I do have the smaller, cheaper chartplotter by the nav station just because of radar. When I need it upstairs, I mirror the screen into the iPad...
I’ll never buy raymarine again. I had problems with their quality years back, thought they would have straightened them out years again. Keep pressing , they can’t afford this kind of bad publicity about what should be a true “marine” product
Raymarine should put an end to dealers selling used items as New Old Stock and take responsibility for this. #RaymarineSucks
Brian - that's a bit harsh - Raymarine like all electronics bits of electronic equipment tries to do there best in a very hostile environment. If someone has gone into the back of the unit and not brought it back to factory specs - (however well intentioned they might be) is more probably the cause of the failure. For one I wouldn't be buying anything that was "refurbished" as my primary navigation tool. The risk for failure is higher and as we have seen here - the consequences are more pronounced. What might be a suitable work around is an Ipad in a lifeproof case - and wifi or Bluetooth the data across for those situations that require you to be sweating over the chartplotter. Ipad as always is crap for strong light situations - and without back up power they have limited endurance.
Buy a Garmin , Raymarine isn’t a friendly company n their trouble shooting , install customer service is garbage.
I WAS ALSO THINKING OF GARMIN FOR MY OWN SAIL BOAT. HAVE HEARD TO MANY FAILURES FROM RAY MARINE.
When you buy "New, old stock", you should get "New, old stock", not "Used, refurbished". You have a claim against the retailer for false advertising.
He said he purchased in Malaysia, so there is probably no grounds to claim anything, the risk of buying anything in the wild east (south east asia outside Singapore) is there is practically no consumer law and the warranty is worth even less than the paper it's printed on.
Retailer doesn't even exist in Malaysia anymore when I went looking. So no luck there and Raymarine have washed their hands with the issue.
Openplotter, raspberry pi, moitessier hat, generic tablet. 300 euro.yt video available.
Apart from that Freakin Idiot Music ,nice Vid.
B.O.A.T =Bring Out Another Thousand
Why leave the comment in your video "... 9 month old ... not good Raymarine" when you know that to be false?