🏨CERTIFIED PHARMACY TECH | DEALING WITH UPSET CUSTOMERS | PASSING PTCB EXAM | FINDING CEs FOR TECHS
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- เผยแพร่เมื่อ 29 ต.ค. 2024
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/// TIMESTAMPS ///
00:27 How to Deal with Rude Customers
02:18 Customer Scenario No.1 (easy customer)
03:35 Customer Scenario No.2 (the one in pain)
04:10 Customer Scenario No.3 (the one with the prior authorization)
10:41 Customer Service Pro Tip
13:37 How to PASS the PTCB Exam the First Time
16:06 Amazon PTCB Resources (books & flashcards)
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18:10 PTCB Quick Study Guide
18:37 Overview of PTCB Test Categories
direct🔗: www.ptcb.org/c...
21:41 Pharmacy Tech CEs (PowerPak)
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How long have I been a Certified Pharmacy Tech? 15+ years
Are you certified? Yes
Are you licensed? Yes
Do you still work as a pharmacy tech? Yes
Do you work in retail or a hospital? Both
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@ByMeMonique
Thank you so much !!
I'm up late studying. Still struggling with the top 200 but hoping to get there. Your videos give me hope.
I wish you the best with retaining the information & I'm glad my videos are encouraging to you 👍🏽
Hi Monique! Thank you so much for this video! It's been taking me a while to get through my study book to get my liscence because I'm also working my current job still. I've worked in customer service for a long time but I'm still new to some of those more nerve wracking situations with customers who are really upset. You have given me new courage and inspiration!
Glad it was helpful & I appreciate your feedback 👍🏽
Thank you so much for your help,kind and support ❤.
You’re welcome. If you have any pharmacy related video requests please let me know 👌🏽
Great video and very thorough!! 👏🏽👏🏽
Thank you so much! I was doing the most with the editing this LOL
Okay Pushin Positivity!LOL. Love this! I definitely needed these reminders. :)
LOL ... yes, because we can't let other folks ruin our day. Sometimes they try, but we build them up with kindness 😁
Wow, so much helpful tips and information! I'm starting as a pharm tech apprentice soon, and I'm so glad I found your channel, thank you!!
Thank you so much for letting me know that you enjoyed the video!! I’m planning to share more. Congratulations on your apprenticeship 🎉
@@ByMeMonique thank you 🥰
You're welcome! @@Sharleen91
Very good content
Thank you