🏨CERTIFIED PHARMACY TECH | DEALING WITH UPSET CUSTOMERS | PASSING PTCB EXAM | FINDING CEs FOR TECHS

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  • เผยแพร่เมื่อ 29 ต.ค. 2024
  • /// HI! LOOK DOWN HERE 👇🏽///
    /// PHARMACY TECH RESOURCE SHOP ///
    TAP IN: bymemonique.co...
    /// TIMESTAMPS ///
    00:27 How to Deal with Rude Customers
    02:18 Customer Scenario No.1 (easy customer)
    03:35 Customer Scenario No.2 (the one in pain)
    04:10 Customer Scenario No.3 (the one with the prior authorization)
    10:41 Customer Service Pro Tip
    13:37 How to PASS the PTCB Exam the First Time
    16:06 Amazon PTCB Resources (books & flashcards)
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    18:10 PTCB Quick Study Guide
    18:37 Overview of PTCB Test Categories
    direct🔗: www.ptcb.org/c...
    21:41 Pharmacy Tech CEs (PowerPak)
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    /// FAQs ABOUT ME ///
    How long have I been a Certified Pharmacy Tech? 15+ years
    Are you certified? Yes
    Are you licensed? Yes
    Do you still work as a pharmacy tech? Yes
    Do you work in retail or a hospital? Both
    ⚠️ DISCLAIMER: The information in this video is for informational purposes only. Please consult your employer for their company policies.
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ความคิดเห็น • 17

  • @ByMeMonique
    @ByMeMonique  9 หลายเดือนก่อน +4

    SUBSCRIBE TO MY CHANNEL
    @ByMeMonique

  • @nicoletrevino1286
    @nicoletrevino1286 9 หลายเดือนก่อน +4

    Thank you so much !!
    I'm up late studying. Still struggling with the top 200 but hoping to get there. Your videos give me hope.

    • @ByMeMonique
      @ByMeMonique  9 หลายเดือนก่อน

      I wish you the best with retaining the information & I'm glad my videos are encouraging to you 👍🏽

  • @ethanbishop3638
    @ethanbishop3638 9 หลายเดือนก่อน +3

    Hi Monique! Thank you so much for this video! It's been taking me a while to get through my study book to get my liscence because I'm also working my current job still. I've worked in customer service for a long time but I'm still new to some of those more nerve wracking situations with customers who are really upset. You have given me new courage and inspiration!

    • @ByMeMonique
      @ByMeMonique  9 หลายเดือนก่อน

      Glad it was helpful & I appreciate your feedback 👍🏽

  • @zahrar.834
    @zahrar.834 8 หลายเดือนก่อน +2

    Thank you so much for your help,kind and support ❤.

    • @ByMeMonique
      @ByMeMonique  8 หลายเดือนก่อน +1

      You’re welcome. If you have any pharmacy related video requests please let me know 👌🏽

  • @kelliontamason2009
    @kelliontamason2009 9 หลายเดือนก่อน +2

    Great video and very thorough!! 👏🏽👏🏽

    • @ByMeMonique
      @ByMeMonique  9 หลายเดือนก่อน

      Thank you so much! I was doing the most with the editing this LOL

  • @monimai6650
    @monimai6650 9 หลายเดือนก่อน +1

    Okay Pushin Positivity!LOL. Love this! I definitely needed these reminders. :)

    • @ByMeMonique
      @ByMeMonique  9 หลายเดือนก่อน +1

      LOL ... yes, because we can't let other folks ruin our day. Sometimes they try, but we build them up with kindness 😁

  • @Sharleen91
    @Sharleen91 8 หลายเดือนก่อน +1

    Wow, so much helpful tips and information! I'm starting as a pharm tech apprentice soon, and I'm so glad I found your channel, thank you!!

    • @ByMeMonique
      @ByMeMonique  8 หลายเดือนก่อน +1

      Thank you so much for letting me know that you enjoyed the video!! I’m planning to share more. Congratulations on your apprenticeship 🎉

    • @Sharleen91
      @Sharleen91 8 หลายเดือนก่อน +1

      @@ByMeMonique thank you 🥰

    • @ByMeMonique
      @ByMeMonique  8 หลายเดือนก่อน

      You're welcome! @@Sharleen91

  • @GMANN83
    @GMANN83 7 หลายเดือนก่อน +1

    Very good content

    • @ByMeMonique
      @ByMeMonique  7 หลายเดือนก่อน +1

      Thank you