Anyway to get it to stop ONLY amplifying/recording sounds if something loud happens? Its cut in/out of conversations purely because it only has audio if/when cars/wind are happening, but it surely can hear more subtle sounds. You kinda gotta yell next to it to make it hear the average human talk. Anyway to make that amplifier "always on"?
Okay I'm using a hotspot box from the library it does fine when I take that hotspot back to the library and get another one it's not letting me sign on
I got it connect I guess it was bc I had Bluetooth on but now I keep getting live stream failed after a while and my other camera that’s a different kind works fine
Hi Houcem. It's in the SD Card settings. In the Geeni app TAP your camera. Once you're looking at the camera feed TAP the 3 dot menu in the top right. Scroll down to SD Card Settings. TAP Recording Mode There you'll find 2 options "Continuous" and "motion". I do not use the Cloud storage so I don't know what options would be there. In Continuous mode, I get about 24hours of recordings on a 32GB SD card in Standard Definition (SD). I would recommend "motion detection" setting. But this does depend on what you are watching. A room, a stairway or fish tank, pet activity, etc.
Great videos - I have a number of cameras at two locations. Wondering how I can change the order which the camera icon's show in the app. I'd like to rearrange them to be more conducive with each location. Thanks in advance!
Hi! I do not get notifications on my iPhone when motion has been detected. All the permissions have been allowed, all notifications are being allowed in the app and in my settings. Please help! Not sure what to do. Thank you in advance.
@QuarantineDad is there any way to set it to constantly record to SD card? not just motion detection? We want it so we can watch our dog's behavior so we want it to record non stop.
I put SD card in and formatted it and it was working fine, been able to see all of the day and day's video's, but now it is not showing me any videos at all, and it is just blank. Also I didn't pick a plan in Geenie I am just using basic , does it matter? Also I only have one camera right now. I wish it would rotate itself when it detects motion in a room, and the video play back is slow and always stops playing.
First let me say thank you for your posts! I have the Merkury CW035 camera running on the Geeni app. My question is this….I can manually zoom using the same method that you would on your cell phone, however after a few seconds the camera will revert back to, I assume…a default location of center! Is there a way to lock the zoom? Thank you in advance for your assistance…Brian M
I haven't seen anything mentioning this, so I will ask here. Has anyone had problems with the camera getting hot while connected and on? I am using the charger and cable that was provided with the camera. I connected it and left it on while I was at work, and about 9 hrs later when I returned home I went to unplug it and the camera was VERY hot.
I haven’t had that problem. I also use them with the charging cable that came with it! And I think this is the first time I have heard of it getting hot. Does it shut the camera off when it gets hot?
I literally bought mine yesterday and damn-near burned my fingers taking the SD card out. The box says “don’t bring back to store for problems (paraphrasing)”, so, I don’t know what to do. They don’t answer the phone and ya can’t take it back according to them so…🤷🏻♀️
How do you put in your sd card? I know this question is probably dumb to some people but I’ve never used a camera before an I wasn’t sure if I needed to cut off the camera then put it in an do something to the app to start recording with an SD card.
Does the genie camera not record video for motion detection? My camera only takes pictures for motion detection and I want it to take about 15 second videos
I currently have a lot of videos on my Mercury Genie security camera and the genie cloud is not working any longer so if I buy an SD card and put it in the camera will it download all of the video footage it currently has or only video footage that it will have in the future so another words all of the videos that are currently on there that I cannot view in the cloud will it be saved to the SD card if I put one in it
Can you upload a video off of the SD card that’s in the camera and it carry the audio with it on the disk is it possible that does not carry audio with the video or is it every time it has it?
I love the Mercury cameras but I keep having an issue with the app on ipad and Chromebook where it won't go full screen. I use these to care for my grandma with Alzheimer's so I need to have it displayed on a monitor next to my bed all night so I can wake up and instantly see if she needs help. Any ideas how to fix this? It seems to randomly work occasionally and then it just will not go full screen with single or multiple views. Any ideas would be appreciated 🙂 Love your videos!
Hey just curious. Is it suppose to move up and down and side to side every like 15 min? Is it scanning my living room for movement? I’m not sure why it does it and it freaks me out when I’m watching tv
My Alexa Show doesn't show the geeni camera although it does show it on the app. What else do I need to do I have followed all the steps several time but to no avail.
Mine was working just fine at first. I got the SD cards and was able to play back videos. Well now when I go to the camera for my living room it says "videos are done for today" doesn't let me click any other options to switch days or anything, but the one in my dining room let's me play back. What's going on
Sometime and this has happened to me! Sounds crazy but It did happen to me! The brand of SD card would not work for my camera so I switch brands of Sd card and it worked! Idk why but made me scratch my head a little!
Yo guy. I have a question you won't be able to answer. (I hope ya can):) How do you set all cameras to default to SD recording rather than HD? I do it to save my upload bandwidth for important stuff like the PlayStation. Don't know if people know this but if you have a bunch of cameras in geeni. Most of them return to HD recording. No matter how many times you set it back to SD. I have reinstalled, tried it on another phone, different service, ISP I mean. It's a upload bandwidth gobbler. I mean I have 150 down 10 up. Good enough for me. But are paleople really not paying attention to this problem because they all have Google fiber? Wish I had that problem you know? Thanks in advance :)
Have a question my Geene camera isn’t responding m, I go to check my videos n it shows the crypt justed turning to download n keeps spinning, I can go live n see but nothing else
Hello, if this channel is active i need help please. I just installed my first merkury camera. I had no issues setting it up. I have an ACTIVE house, if this makes sense. I'll just be blunt, it's haunted. The attic is active every night, so i put my camera in the attic with another device on my phone, that detects movement, it went off numerous times, plus i put a voice recorder up there. I am mad as hell, that i didn't double check the voice recorder before going to bed, cause some weird crap was going on like talking etc. It shows a list of times, when my motion detection and sound detection went off, I know for a fact that i hit record, but it won't play back??? Any helpful tips is grately appreciated!!! thanks!!! Lisa...:)
Hi QuarantineDad. quick question. I purchased one of these cameras and I have the Geeni app like you do. I also have the microSD card inserted. I have the recording set to SD card as well. The problem is, I click record and as long as my phone stays on that record screen of the porch, it will continue to record. But as soon as someone text's or I go to other things on my Iphone, the recording stops??
Hi Smokenscotch! Right what you do is turn on your notifications “aka” motion detection! And it will record everything in range! Atm that’s the only way I know to constantly record! You get the notifications that something tripped the camera! And can go back and watch it
Hi QD! Can you give any insight on the "schedule"? I've set the schedule for 8:00am Motion Detection ON Sound Detection OFF and then at 7:00pm Motion Detection OFF Sound Detection OFF I'm not sure IF that's what the "schedule" means/does. Haven't figured it out yet. Any help appreciated. Thumbs Up!
@@quarantinedad Thanks. Kinda' what I figured. BTW, I gave my son access to the camera, he lives in a different state, but we did talk back and forth through the camera speaker. I had to be right close to hear him though. Could be louder, I guess.
No it doesn’t have to be open to get the alerts turn on motion detection and allow notifications! But on the SD card I recommend that you get one so you can go back and look at the videos!
I can't move where the camara is pointing via the rotate button in Geeni, or using a finger swip on the video any longer. I have two Merkery smart cameras and I can no longer move either. Any idea how to fix this. I can still zoom, just cant' pan left/right or up/down.
I have a problem with my cw007, no sound comes out of the camera. When i use my smart to talk through no sound from the camera. I removed device and installed it again and nothing. I did notice on the camera that it doesn't even make the chime sound when i reset the camera. Any idea why on both my cameras it seems like the speaker of the camera isnt working??
Idk why it isn’t making the chime when you installed it the second time... I know where I use iPhone if I have my ring/silent switch off I can’t hear anything through mine. So I usually have it switched on. But I mean that may not even be the case for yours. Another thing I can think of is that I use WiFi when I’m home instead of cell data.
Hello! I’m doing good! So it doesn’t stay charged? Or what do you mean by change? Do you have the cord plugged up? And did you get it connected to 2.4 WiFi
Also, I placed mine in a window for the front yard and I get a glare. I can only see the blinds behind the camera. Is that because there is a light on outside?
@@quarantinedad The glare is constant. I think it is picking up the street light. All i see are the blinds behind it because it is reflecting off the window. During the day I can see clear as a bell.
So basically this is useless in a window when it's dark bc it reflects itself? That doesn't help with all the scumbags out at night! Which is what I bought it for!!
@@hln827 I had mine in the window too and had the same thing,I got a longer type c cord and an extension cord and put it out side but under the overhang to keep it from getting wet and works fine both day and night,hope this helps. Also merkury also makes an indoor/outdoor version at around $48-$52 I forget exact price but somewhere in that range if u want an actual outdoor.but this model works for me I have not used it during the winter as I live in northern Minnesota and it can get -30 .
Go to your app then select the device. Go to top right corner use the … dots scroll down tell you see device sharing! Then just follow the instructions! Hope this helps cheers!!!
Hi I have the Mercury smart WiFi doorbell camera . I changed internet provider how do I connect my doorbell to my new internet network so it will be on line and will work?
I don’t know if it work like the regular security cameras but should just have to reset the camera! I don’t have one of them so I’m not 100% familiar with it! I’m sorry 😢
Is there a way to turn on a sound for notification alerts? Im using this as a baby monitor and the notifications come is as only a notification, is having a sound an option so that i can know when baby is crying?
Yes you can turn on sound notifications in the motion alerts. It’s at the bottom once you open motion alerts. You can even select high mid low on it just like with regular motion detection!
Does anyone else’s app say “No SC Card detected when there is one?!? I installed a new card and ran the format SD Card option in the Geeni App. Please advise.
My issue is I have two cameras connected to the app, the skill in Alexa set up and the Geeni app connected to it. Alexa still won't find the cameras. I switched from Geeni to the Smart Life app and it's the same thing. I can see them in Smart Life and it's connected to Alexa, but no joy.
Mine won’t connect to my iPhone do u know why that is? When we first got it I had use an android phone to set it up and was able to connect it to my iPhone that way but one day it stop working and I had reinstalled the app on my iPhone and unplug the camera to reset and now nothing works.
Did you press the reset button in the camera. I use iPhone to connect to my camera. Unplugging doesn’t rest them. Once that is done go through the find device let me know what happens! Hope that works
Only the ones for indoor outdoor use are water proof this one isn’t but I have mine outside on a covers porch and the make several that are! Like the hawk series which I have coming in. And I’ll do a review on it when I get it! 😁cheers hope this helps somewhat...
Does it have to stay plugged in? Or can we unplug it? I’ve been trying to find out but it is not telling me anything. Please help! Thank you in advance!
@@quarantinedad That all depends on which camera. If Chonita has the Geeni Freebird, it is battery powered and only needs to be plugged in to recharge.
How do I get the color image? I know when I had this set up indoors, image was in color. Moved to porch to view the deer, mostly black and white but occasionally it changes to color then makes a sound and goes back to black and white.
Turn off the Ir setting. That will put it in color! The camera comes with the auto setting for night vision turned on! So just turn it off in the day time!😁hope this help it did with mine anyway! If you have anymore questions feel free to ask!
Cams were working great, 1 of them went offline and i noticed it was at 5.0 instead of 2.4. Couldnt get it back online. How do I get the 5.0 back to 2.4?
Turn sound notifications on and sometimes if yours is like mine it can be a bit annoying to say the least!! But it will pick up sound notifications and you will be about to here it when you watch the recording!!! Hope that help plus when you watching the live feed you can turn sound on by unmuting the sound in the bottom left hand corner!!
On the geeni app go to your camera and select the three dots at the top and at the bottom you should see FireWire select it and see if it says up to date
Hi I have a new phone but I have my camera connected to my old ph how do I get it working on my new ph. It keeps asking to scan a Qr code but it's no code on my camera 😕
Why does my camera say “ retrieving stream failed “ but I still get notifications and can see the picture catches of what movement it was or sound . So it just doesn’t let me see it live but I still receive notifications and my other camera is just fine
@@quarantinedad it doesn't move like before...used to show little bars moving and I could speak now I press nothing happens to the mic and the speaker icon to the left mutes
For some reason the updated them now you have to hold on the mic icon until it turn blue to talk! Then take your “in my case my thumb” off the icon to hear them talk...
@@quarantinedad correct. I tried it on my other android an it works perfectly. Idk what it is about this new phone I got but I fixin on throwing it in the fire 🤣. Any idea on this?
So you had motion detection on and it started recording and disrupted normal recording! Because of you had motion detection on it shouldn’t have skip unless someone deleted it!
@@quarantinedad i didnt even know you could delete a portion of it. but what set off the camera in the first place was a different item in the house (doorbell kangaroo went off). when i went to check the recording of what i missed, it was gone.
@@quarantinedad yup. we clicked out of the app and went back in and it still shows the exact same time missed. we wanted to be sure that it wasnt a glich on our phones but the other phone hooked to it also shows the exact same. like i said neither of us knew you could delete anything.
Goodness!!! Well I’m not 100% sure then! Umm one other thing it could have been is if you have your motion detection on it could have delayed it when it was switching over. Or could have been lag from WiFi connection!
Anyway to get it to stop ONLY amplifying/recording sounds if something loud happens? Its cut in/out of conversations purely because it only has audio if/when cars/wind are happening, but it surely can hear more subtle sounds. You kinda gotta yell next to it to make it hear the average human talk. Anyway to make that amplifier "always on"?
How do you view the videos
I just bought a camera and it says it needs wi-fi and I'm 3 mi away from the camera can I still see if somebody's at my shop from home
Okay I'm using a hotspot box from the library it does fine when I take that hotspot back to the library and get another one it's not letting me sign on
I pretty sure you would have to reset the camera and reconnect to the different hotspot
Won’t connect so frustrating
Won’t connect to WiFi? Or your app?
I got it connect I guess it was bc I had Bluetooth on but now I keep getting live stream failed after a while and my other camera that’s a different kind works fine
Can you help ? Can this camera Continuously record not just motion record. I cant get it to do that. If so please share how or recommend a camera
Hi Houcem. It's in the SD Card settings.
In the Geeni app TAP your camera.
Once you're looking at the camera feed TAP the 3 dot menu in the top right.
Scroll down to SD Card Settings.
TAP Recording Mode
There you'll find 2 options "Continuous" and "motion".
I do not use the Cloud storage so I don't know what options would be there.
In Continuous mode, I get about 24hours of recordings on a 32GB SD card in Standard Definition (SD).
I would recommend "motion detection" setting. But this does depend on what you are watching. A room, a stairway or fish tank, pet activity, etc.
That how I do it!
Great videos - I have a number of cameras at two locations. Wondering how I can change the order which the camera icon's show in the app. I'd like to rearrange them to be more conducive with each location.
Thanks in advance!
Disconnect it! And restart it to get it to b in the place you want and rearrange your camera to the place you want them
Hi! I do not get notifications on my iPhone when motion has been detected. All the permissions have been allowed, all notifications are being allowed in the app and in my settings. Please help! Not sure what to do. Thank you in advance.
From what I gather the main cause is defective camera.... if your phone notifications are turned on that is! I know that isn’t the best news
Did you figure it out? I rarely get notifications.. I can walk in front of it and still not get a notification
@QuarantineDad is there any way to set it to constantly record to SD card? not just motion detection? We want it so we can watch our dog's behavior so we want it to record non stop.
How can I view my stored SD card on a laptop? What player do I use?
I put SD card in and formatted it and it was working fine, been able to see all of the day and day's video's, but now it is not showing me any videos at all, and it is just blank. Also I didn't pick a plan in Geenie I am just using basic , does it matter? Also I only have one camera right now. I wish it would rotate itself when it detects motion in a room, and the video play back is slow and always stops playing.
First let me say thank you for your posts!
I have the Merkury CW035 camera running on the Geeni app. My question is this….I can manually zoom using the same method that you would on your cell phone, however after a few seconds the camera will revert back to, I assume…a default location of center! Is there a way to lock the zoom?
Thank you in advance for your assistance…Brian M
I haven't seen anything mentioning this, so I will ask here. Has anyone had problems with the camera getting hot while connected and on? I am using the charger and cable that was provided with the camera. I connected it and left it on while I was at work, and about 9 hrs later when I returned home I went to unplug it and the camera was VERY hot.
I haven’t had that problem. I also use them with the charging cable that came with it! And I think this is the first time I have heard of it getting hot. Does it shut the camera off when it gets hot?
Mines gets hot too.
just got mine set up and its hot to the touch
That’s not normal! Not sure really what’s going on! They might get slightly warm! Not hot to the touch....
I literally bought mine yesterday and damn-near burned my fingers taking the SD card out. The box says “don’t bring back to store for problems (paraphrasing)”, so, I don’t know what to do. They don’t answer the phone and ya can’t take it back according to them so…🤷🏻♀️
How do you put in your sd card? I know this question is probably dumb to some people but I’ve never used a camera before an I wasn’t sure if I needed to cut off the camera then put it in an do something to the app to start recording with an SD card.
How did you get military time turned off on yours. I want mine to 10:00 pm instead of 22:00
Oh I also forgot to add the shop has Wi-Fi and where I'm at home has Wi-Fi is there any way of linking them so I can see if somebody's at my shop
You have to set the camera up to the WiFi! It has to be 2.4GHz WiFi and it will automatically sync with you phone!
Does the genie camera not record video for motion detection? My camera only takes pictures for motion detection and I want it to take about 15 second videos
Hi, I just setup my Geeni. When I first set it up it was showing in color, but now it's black and white. How do I change it back to color?
I currently have a lot of videos on my Mercury Genie security camera and the genie cloud is not working any longer so if I buy an SD card and put it in the camera will it download all of the video footage it currently has or only video footage that it will have in the future so another words all of the videos that are currently on there that I cannot view in the cloud will it be saved to the SD card if I put one in it
Can you upload a video off of the SD card that’s in the camera and it carry the audio with it on the disk is it possible that does not carry audio with the video or is it every time it has it?
I love the Mercury cameras but I keep having an issue with the app on ipad and Chromebook where it won't go full screen. I use these to care for my grandma with Alzheimer's so I need to have it displayed on a monitor next to my bed all night so I can wake up and instantly see if she needs help. Any ideas how to fix this? It seems to randomly work occasionally and then it just will not go full screen with single or multiple views. Any ideas would be appreciated 🙂 Love your videos!
Hey just curious. Is it suppose to move up and down and side to side every like 15 min? Is it scanning my living room for movement? I’m not sure why it does it and it freaks me out when I’m watching tv
My Alexa Show doesn't show the geeni camera although it does show it on the app. What else do I need to do I have followed all the steps several time but to no avail.
I personally have never had any luck at all with Alexa or google assistant!
I have a 3 smart wifi cameras but one I'm unable to view live. Network signal is 94%. How can I get live streaming to work
Humm that’s plenty of signal! Does it say anything else
Mine was working just fine at first. I got the SD cards and was able to play back videos. Well now when I go to the camera for my living room it says "videos are done for today" doesn't let me click any other options to switch days or anything, but the one in my dining room let's me play back. What's going on
Sometime and this has happened to me! Sounds crazy but It did happen to me! The brand of SD card would not work for my camera so I switch brands of Sd card and it worked! Idk why but made me scratch my head a little!
Yo guy. I have a question you won't be able to answer. (I hope ya can):) How do you set all cameras to default to SD recording rather than HD? I do it to save my upload bandwidth for important stuff like the PlayStation. Don't know if people know this but if you have a bunch of cameras in geeni. Most of them return to HD recording. No matter how many times you set it back to SD. I have reinstalled, tried it on another phone, different service, ISP I mean. It's a upload bandwidth gobbler. I mean I have 150 down 10 up. Good enough for me. But are paleople really not paying attention to this problem because they all have Google fiber?
Wish I had that problem you know?
Thanks in advance :)
Have a question my Geene camera isn’t responding m, I go to check my videos n it shows the crypt justed turning to download n keeps spinning, I can go live n see but nothing else
Hello, if this channel is active i need help please. I just installed my first merkury camera. I had no issues setting it up. I have an ACTIVE house, if this makes sense. I'll just be blunt, it's haunted. The attic is active every night, so i put my camera in the attic with another device on my phone, that detects movement, it went off numerous times, plus i put a voice recorder up there. I am mad as hell, that i didn't double check the voice recorder before going to bed, cause some weird crap was going on like talking etc. It shows a list of times, when my motion detection and sound detection went off, I know for a fact that i hit record, but it won't play back??? Any helpful tips is grately appreciated!!! thanks!!! Lisa...:)
How do you change the color. Like it’s black and white and I want it to be back in color again
Turn of the IR in the app! Select your camera and turn off the IR night vision
Hi QuarantineDad. quick question. I purchased one of these cameras and I have the Geeni app like you do. I also have the microSD card inserted. I have the recording set to SD card as well. The problem is, I click record and as long as my phone stays on that record screen of the porch, it will continue to record. But as soon as someone text's or I go to other things on my Iphone, the recording stops??
Hi Smokenscotch! Right what you do is turn on your notifications “aka” motion detection! And it will record everything in range! Atm that’s the only way I know to constantly record! You get the notifications that something tripped the camera! And can go back and watch it
@@quarantinedad Awesome, thanks so much for your advice! Cheers
@@Smokenscotch no problem cheers
Instead of the cloud, or sd, how do I save the stream to my computer hard drive?
Hi QD! Can you give any insight on the "schedule"? I've set the schedule for 8:00am Motion Detection ON Sound Detection OFF and then at 7:00pm Motion Detection OFF Sound Detection OFF
I'm not sure IF that's what the "schedule" means/does. Haven't figured it out yet. Any help appreciated.
Thumbs Up!
Yea so basically! When you set the schedule that is when it turns on and then set one for it to turn off at a certain time is how it works
@@quarantinedad Thanks. Kinda' what I figured.
BTW, I gave my son access to the camera, he lives in a different state, but we did talk back and forth through the camera speaker. I had to be right close to hear him though. Could be louder, I guess.
Can I connect to separately purchased cameras to my phone, their the same camera, just bought at different dates
Should be able to just have to go through the setup process
Hi! Is there any way to fast foward when playing back old videos?
Other then moving the play bar at the bottom not that I know off
@@quarantinedad How unfortunate ☹️ How about saving the entire video from a specific day?
Does my Geenie app have to be open to get alerts? Also, I don't hav a SD card, do you recommend and why? I don't even have that listed on my menu.
No it doesn’t have to be open to get the alerts turn on motion detection and allow notifications! But on the SD card I recommend that you get one so you can go back and look at the videos!
@@quarantinedad I set mine from low to medium. Before I could hear the dogs nils on the floor, now nothing.
@@momtwothree8439 what do you mean nothing did you turn the sound off completely? or is it muted?
Hello what do constructing encryption channel fail mean , it will come up on my main home screen,
Check WiFi connection is on 2.5 instead of 5g and check the WPA/WPA2 and the DCHP and turn off wireless function! Let me know!
I purchased one of these merkury at Walmart but not able to add the devise to my app.
do you have any advise that could help me?
You have to setup the camera! Follow the steps let me know after that
What dose it mean when they say all videos are done for the day when ur in the playback mode
Not sure on this one! But this is what I would do! Go to mygeeni.com and schedule a callback! They are pretty quick I’m calling you back!
Ok 5:58 how can you get that blue person under the camera logo on the grid it's called quick actions how can get more like add than one thing?
I can't move where the camara is pointing via the rotate button in Geeni, or using a finger swip on the video any longer. I have two Merkery smart cameras and I can no longer move either. Any idea how to fix this. I can still zoom, just cant' pan left/right or up/down.
It could be a problem with the cameras themselves! Is the only thing I can think off
i can not get my hawk out door cam to connect and help? btw i had no problems connecting my pan and tilt cam
Humm is it the hawk or the hawk 3?
Hello how do I keep the view in color mines is always black and white
I have on why does it keep pointing to the celing and away from the door?
My voice doesn't come out the speaker part anymore..? Is it broken?
I have a problem with my cw007, no sound comes out of the camera. When i use my smart to talk through no sound from the camera. I removed device and installed it again and nothing. I did notice on the camera that it doesn't even make the chime sound when i reset the camera. Any idea why on both my cameras it seems like the speaker of the camera isnt working??
Idk why it isn’t making the chime when you installed it the second time... I know where I use iPhone if I have my ring/silent switch off I can’t hear anything through mine. So I usually have it switched on. But I mean that may not even be the case for yours. Another thing I can think of is that I use WiFi when I’m home instead of cell data.
How do I add a room, I need to adjust the lighting at night
Do you mean how do you position the camera for better lighting or is the light in the room glaring?
Is it away to retrieve an old video? I tried typing on the calendar but the date isn’t highlighted for me to click it.
I really haven’t found a good way!
@@quarantinedad thanks for responding!
@@ladytee5996 no problem wish I could help more…
How can I use mine outside. Inside at night is doesn’t see
Do you turn the IR on when it’s inside! And I have two just like this model on my covers porch! They aren’t in the direct weather
Hi how are you? For some reason mine doesn’t wanna change 😞 and it doesn’t stay turn on just the first day I got it but that’s it
Hello! I’m doing good! So it doesn’t stay charged? Or what do you mean by change? Do you have the cord plugged up? And did you get it connected to 2.4 WiFi
Hello , how do you reset your camera
Also, I placed mine in a window for the front yard and I get a glare. I can only see the blinds behind the camera. Is that because there is a light on outside?
Mine are outside on my porch but the glare is probably from the light on the camera itself while recording!
@@quarantinedad The glare is constant. I think it is picking up the street light. All i see are the blinds behind it because it is reflecting off the window. During the day I can see clear as a bell.
@@momtwothree8439 I'd say your right! street light turn out at a certain time. but glass is bad to reflect!
So basically this is useless in a window when it's dark bc it reflects itself? That doesn't help with all the scumbags out at night! Which is what I bought it for!!
@@hln827 I had mine in the window too and had the same thing,I got a longer type c cord and an extension cord and put it out side but under the overhang to keep it from getting wet and works fine both day and night,hope this helps. Also merkury also makes an indoor/outdoor version at around $48-$52 I forget exact price but somewhere in that range if u want an actual outdoor.but this model works for me I have not used it during the winter as I live in northern Minnesota and it can get -30 .
Can you get color pictures?
Or just black and white ?
As far as pictures I have both
Depends on if the IR is on or not
This is bobby iam having issues after camera is paired it comes up 3 2 1 not camera 1 2 3 what’s going on with my camera
Hi I am trying to add my sister to the group and have her gain access to the live videos but we can’t find out how to do it
Go to your app then select the device. Go to top right corner use the … dots scroll down tell you see device sharing! Then just follow the instructions! Hope this helps cheers!!!
my Camara is showing up black and white how can I get color??
Turn off the IR setting should make it colorful again!
Hi I have the Mercury smart WiFi doorbell camera . I changed internet provider how do I connect my doorbell to my new internet network so it will be on line and will work?
I don’t know if it work like the regular security cameras but should just have to reset the camera! I don’t have one of them so I’m not 100% familiar with it! I’m sorry 😢
@@quarantinedad ok I will give it a try Thank you for replying back so quickly! Hope you have a blessed rest of the day!
No problem! Let me know what happens!
@@quarantinedad was able to reset the doorbell and it is now up and working perfectly! Thanks for all your help!
@@marittadavis2918 no problem! Glad it worked!!!!
The “ hold to speaker microphone doesn’t work and can’t hear myself talk to anyone outside
Any have any ideas how to fix it ???
The microphone isn’t the best! And are notorious for messing up!
@@quarantinedad so basically there is no way to fix it
Does my camera still work without the app being open all the time?
On playback, is there a way to fast forward or rewind without dragging the time bar?
Not that I’m aware of!....sorry
Can you recover deleted recordings? What if it’s deleted from the cloud?
Maybe! But I never have been able too
Having problem with my Geenie was offline I deleted the app and went back on the app and it's not letting me log back in. can you help?
Like not letting you use your password and login? Or that feature of the app not working?
Is there a way to turn on a sound for notification alerts? Im using this as a baby monitor and the notifications come is as only a notification, is having a sound an option so that i can know when baby is crying?
Yes you can turn on sound notifications in the motion alerts. It’s at the bottom once you open motion alerts. You can even select high mid low on it just like with regular motion detection!
Does anyone else’s app say “No SC Card detected when there is one?!? I installed a new card and ran the format SD Card option in the Geeni App. Please advise.
What size SD card are you using? It has to be 32gb or smaller for it work. Though if you use a smaller one you do have to reformat the SD!
How to add a second mercury security camera to my phone for the back of my home
Open the app and in the top right corner there is a plus sign ➕ select it and setup the second camera! Hope this helps!
My issue is I have two cameras connected to the app, the skill in Alexa set up and the Geeni app connected to it. Alexa still won't find the cameras. I switched from Geeni to the Smart Life app and it's the same thing. I can see them in Smart Life and it's connected to Alexa, but no joy.
I am having the same problem my 2 camera are connected in the geeni app but will not show in the Alexa app I have been trying to figure out this issue
Still no answer to this?? I'm having this issue as well.
@@nathanielroberts1667 Nope. Crickets.
Is there a way to turn off the sound of it starting up?
Mine won’t connect to my iPhone do u know why that is? When we first got it I had use an android phone to set it up and was able to connect it to my iPhone that way but one day it stop working and I had reinstalled the app on my iPhone and unplug the camera to reset and now nothing works.
Did you press the reset button in the camera. I use iPhone to connect to my camera. Unplugging doesn’t rest them. Once that is done go through the find device let me know what happens! Hope that works
The sound won't work when it detects motion
Why did my playback feature stop working after I switched phones?
Is it ok to delete video footage or screenshots ? Is it retrievable after being deleted?
If you delete them off the ads card they are gone
Why is the camera image in black & white instead of color?
The IR setting is turned on
Is it waterproof? More specifically the MI-CW035
Only the ones for indoor outdoor use are water proof this one isn’t but I have mine outside on a covers porch and the make several that are! Like the hawk series which I have coming in. And I’ll do a review on it when I get it! 😁cheers hope this helps somewhat...
Does it have to stay plugged in? Or can we unplug it? I’ve been trying to find out but it is not telling me anything. Please help! Thank you in advance!
Yes it has to stay plugged in. Hope that helps and thanks for watching!
Thank you for your quick response!
No problem! 🙂
@@quarantinedad That all depends on which camera. If Chonita has the Geeni Freebird, it is battery powered and only needs to be plugged in to recharge.
@@smegforbrainsdotnet this is true!
My sd card settings doesn't have the option to format sd card.
That’s odd!!! There is a format sd card option on the cameras!
How do I get the color image? I know when I had this set up indoors, image was in color. Moved to porch to view the deer, mostly black and white but occasionally it changes to color then makes a sound and goes back to black and white.
Turn off the Ir setting. That will put it in color! The camera comes with the auto setting for night vision turned on! So just turn it off in the day time!😁hope this help it did with mine anyway! If you have anymore questions feel free to ask!
@@quarantinedad where is the ir setting
@@YoBoyyRyan in the app! Click on your camera and then turn IR on
Cams were working great, 1 of them went offline and i noticed it was at 5.0 instead of 2.4. Couldnt get it back online. How do I get the 5.0 back to 2.4?
You have to reconnect it and select 2.4
Can u explain plz?
@@pamelataylor8603 so disconnect your camera and reconnect it just this time select 2.4 ghz WiFi.
@@pamelataylor8603 click on the three dots ... select remove device and reset it then reconnect it! Can be a pain sorry! Hope this helps!
@@quarantinedad thanks
Is there a way to cut it off when your in the room and don’t want it on without having to go through the reconnecting process
I mean you could get one of the smart outlets and turn it off that way!
What do you do when the light is blinking red
How do you turn the infrared off
So it showing the live video but it’s no sound how can I fix that
Turn sound notifications on and sometimes if yours is like mine it can be a bit annoying to say the least!! But it will pick up sound notifications and you will be about to here it when you watch the recording!!! Hope that help plus when you watching the live feed you can turn sound on by unmuting the sound in the bottom left hand corner!!
Can I use hotspot to use this cam?
I don’t think so
How do I do the firmware on my Mercury smart wi-fi outdoor camera? It keep trying to update but it won’t update.
On the geeni app go to your camera and select the three dots at the top and at the bottom you should see FireWire select it and see if it says up to date
I try to hook this camera with alexa and it doesn't work.
A lot of people can’t! I don’t have Alexa
How do you get it to stop saving screenshot pics to my phone everytime open one
I think 🤔 I tired of notifications to get mine to stop! It’s been awhile since I did!
Why does the blue light blink randomly. Has it been hacked is someone watching us
No it’s not been hacked
But it may be having connection issues
Is there a way to get text message notification every time the camera goes off
It just sends motion alerts when you have that feature turned on! No way for text msg
Hi I have a new phone but I have my camera connected to my old ph how do I get it working on my new ph. It keeps asking to scan a Qr code but it's no code on my camera 😕
The QR code is on the app on your phone!
What color is the light when it is recording?
Blue...red means night vision is on.
Red is IR and blue is “on” but you can turn that off in the app.
My wifi went off. So now it is blnking and says offline how can I get it back on line
Reset the camera! And reconnect them! Try that and let me know!
@@quarantinedad how do you reset and reconnect
Can I recover deleted videos on my geeni
Why does my camera say “ retrieving stream failed “ but I still get notifications and can see the picture catches of what movement it was or sound . So it just doesn’t let me see it live but I still receive notifications and my other camera is just fine
Usually means it’s having a hard time connecting to WiFi
How do you make volume in speaker for 2way talk get louder
Right now it doesn’t have a setting to make it louder!! Hopefully they will up grade that
No way to.
It’s telling me to connect to Bluetooth on my iPhone
If format SD card then your videos will b gone from motion detection
Microphone issue!! I can hear them but when I push the microphone it mutes me and they can't hear me. I've reset 2x. Please help.
Does it show the sound bar moving when you press the mic button?
@@quarantinedad it doesn't move like before...used to show little bars moving and I could speak now I press nothing happens to the mic and the speaker icon to the left mutes
For some reason the updated them now you have to hold on the mic icon until it turn blue to talk! Then take your “in my case my thumb” off the icon to hear them talk...
@@quarantinedad thank you I will try that
Mine won’t reset , no matter how long I press the reset button.
Sounds like the button has broken 😞!
So no connection when you press it. merkuryinnovations.com/pages/support
that is customer support link!
My sd card is trash it never records on it and I formatted it.
We recently bought 2 different SD cards for a camera and we can't get either of them to work! Maybe the brand or retailer?
Im having trouble with it sending me notifications when im outside of the app.
All your notifications are turned on and you have allowed it to send you notifications?
@@quarantinedad correct. I tried it on my other android an it works perfectly. Idk what it is about this new phone I got but I fixin on throwing it in the fire 🤣. Any idea on this?
@@mattman9232 oh goodness! Umm not 100% up to speed on android….
is there a reason my camera skipped 3 minutes of recording when something triggered a sensor? we did a playback and it just jumps 3 minutes
So you had motion detection on and it started recording and disrupted normal recording! Because of you had motion detection on it shouldn’t have skip unless someone deleted it!
@@quarantinedad i didnt even know you could delete a portion of it. but what set off the camera in the first place was a different item in the house (doorbell kangaroo went off). when i went to check the recording of what i missed, it was gone.
Is that the only part it skipped?
@@quarantinedad yup. we clicked out of the app and went back in and it still shows the exact same time missed. we wanted to be sure that it wasnt a glich on our phones but the other phone hooked to it also shows the exact same. like i said neither of us knew you could delete anything.
Goodness!!! Well I’m not 100% sure then! Umm one other thing it could have been is if you have your motion detection on it could have delayed it when it was switching over. Or could have been lag from WiFi connection!
Mine not connecting it's did at first the move to a different location and just stop
Did you reset and re-allow your new location? If not try that and see what happens
@@quarantinedad OMG 😱 it worked!!! Thank you
No problem! Glad it worked!