Merkury Smart Wi-Fi Security Camera 720P Update (Geeni App & Its Features/Answering Your Questions)
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- เผยแพร่เมื่อ 21 ต.ค. 2024
- It's been a while since we purchased the Merkury Smart Wi-Fi 720P Security Camera and since we've posted our first video (link below) and we now have a better understanding of how well it works and the features of the app.
We've also had several comments asking specific questions so we wanted to answer those too!
If you're looking for an affordable security system, we highly recommend this one! It gives a little extra peace of mind when it comes to protecting your home. Purchase links listed below!
Thanks for watching! If you have any questions, please comment below!
Our Original Review Video: • Merkury Smart Wi-Fi Ca...
Purchase on Amazon: amzn.to/2Go6DLK
Purchase on Walmart: www.walmart.co...
#Homesecurity #Safe #Merkury
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Preciate you still keeping up with people on this channel after a whole year ...that's pretty dope of you to do
No problem!
Sir have mine outside for the past 4 years hanging out of my windows in the winter time rain storms everything the only thing I have problems with exactly is your infrared it just shows gray and black everything's gray and black but it still works it picks up people when they walk by but they're all in Gray so all of those Mercury genie cameras I would prefer to hang them anywhere outside under things it doesn't matter if they are in the winter time or in the rain and they have sound and you can hear the people and they do record so thank you again for having your video and I hope that your problems became easier to fix
I have four of these genie Mercury cameras that are just hanging on the outside of my home during the winter time and during rainstorms and they pick up every sound and records if you want I've never had any problems with them at all sure the night vision doesn't look too good but they were really good they are not supposed to be in the winter time but I put them up there anyway and they still work and they're working today underneath all them conditions that is a very good camera I recommend you getting them
The end user license agreement for geeni basically says they collect any and all information and use it however they want.
This is true! That’s why I try to do just random stuff in front of the cameras!
I can’t get the memory card to work it keep saying card not found 🤔
Do this camera need to be always plug in? To turn on and off
Does it have to be plugged in at all times (cord connected) or the cord is basically for the battery life
It has to be plugged in at all times is doesn’t have a built in battery
Lol really Cosby? I bought 2 power bank last 5 days each,so yeah I gotta switch them out ever week, but the one is in hallway no where near outlets
@@technologynewsreviews200 I just noticed Cosby!!!! Lol
How do you watch past recordings. I can only get the live to work and I didn’t get a notification
But you do have an SD card? If you do you can go to play back. And watch recording or select record to start recording
Is there any way that i can see my house at work? Like i walk a few feet away and i lost connection. I thought I could see my house while I'm away. That's supposed to be the main reason why you have this stuff. Right?. Thanks 😊
Yeah I’m at work right now and can see mine! What type of WiFi are you using 2.4ghz?
@@quarantinedad i got it. I've tried last night and did work great. Idk what happened when i walk away but now i can see everything. Thanks a lot for your prompt answer. 😀
@@chikiriki no problem! Glad it’s working!!! Sorry for the trouble it gave ya!
You didn't talk about how to change the Ring tony when I get a text message it is that same sound I got on Mty Camera
Can you add your camera to your Apple Watch and see it from there as well ?
I’m not 100% sure to be completely honest! But I do know it with work with Alexa and google assistant! It might but I haven’t seen any info on that
I have 2 of these , I modified them and use them outdoors. They are out the rain under my carport but still work great . It seems the infrared issue corrected itself on both of mine. Perhaps china deletes the storage when it gets full to stay current, who knows
I would LOVE IT if i could download the GEENI app on My Roku so i can watch My mercury cameras on a tv in the dinning area is that posible?
I am not sure! I don’t think so! Unless you can get the geeni app on Roku
I have it connected, l just want to know how l can watch it away from home..please help, thanks
Quick question guys, if the camera has a solid blue light and a small red dot on top what does it mean? Because no to long ago it was red I think for about a week and I never had time to be home to connect it to the geeni app and now it became a solid blue light with a small red light on top? So now im assuming someone else connected to it but no one in the house ever did.
Is there any way to turn off the blue light? Don't want to let people know it's on.
Unfortunately no!
Hi, I need help please. I downloaded some videos from last night and it says they are in my gallery. What gallery? I do pay for the cloud storage. I can’t find anything and I really need access to these videos from last night.
It defaults to the photo gallery on you phone. Where you pictures are! Hope this helps
Hi ..how to use geeni camera without plugin . I just bought from Walmart . And wants to put on the window to see out side
The camera doesn't have a battery so it has to be connected to a power source of some kind.
Hope that helps! Thanks for watching!
I have had that ir issue on the cheaper white one like you have but the more expensive one I know they aren’t supposed to be outdoor but I have the expensive one outside and cheaper one inside and the more expensive one outside does a better job with no issues
That is exactly what I did too!
I have several hooked up. One has the newest firmware and one says it's up to date but has a different firmware rev. Also the one with the old firmware has lost the IR setting although it comes on automatically at night.
At least it still works
@@quarantinedad Guess I can't complain, been in the Rain and Snow for 3 year's and still works
I have this exact camera I bought years ago at Walmart stopped using it and now don't remember the name of the app. Help please!!!
Yeah I got a problem with this camera my motion detection does not work properly I can't go back and look at the videos from the day before
I’m having problems with getting mine back online after we had to change the password on a router could you please help me and tell me how to I can get my camera back online
My was doing good until I moved in a new place now it won’t read q r code to connect only keeps flashing the blue light try pushing reset button it lights up red then blue light starts back flashing won’t connect wouldn’t make sound that it’s connected
I have a CWO 35 Geeni. How can I set the camera just focused on 1 area only?
How can you add a second merkury smart wifi camera to your geeni app
Go to geeni app top right hand corner there is a + click it and find the device you want to add and follow instructions
Have you used the cloud? How many cameras can be on the cloud?
I actually have not! I only us SD cards!
How do I change it to a new WiFi network the only answer I can find is to reset it but I no longer can find my QR code is there a way to change wifi networks
The QR code in the app! The way I have done mine is remove the device then add them back in the app! Maybe try that! Hopefully that will work it does for me!
I'm not seeing anything, it's connected but it's telling me constructing encryption Chanel failed, can you please help
The main thing is to check your WiFi connection is using 2.5ghz instead of 5g! And make sure to see if the wpa/wpa2 mode as well as the DHCP function! And check to see if you have disabled the wireless function! Try those and let me know
I’m trying to see what WiFi device to use and can I download the app on my apple watch
Never tried an Apple Watch but I do have the app on my iPhone, as far as the WiFi it has to be 2.4 ghz hope this helps I’ll be doing a video in the Apple Watch next week too!
How do you set it up to record motion alerts? I had it set up and can't get it back
Pull up your camera in the app and select it! And click on motion alerts and the slide the bar over and it will notify you when something moves in view
I'm having A problem when I connected to the Alexa app it come out as plug. Can't control it that way...
I’m not sure what to do really! I don’t use mine with Alexa or google assistant! I prefer that app! But not really sure what’s going on there! Sorry 😢
Had to get new router can't connect to it now how do I go about
How do I get it to view out the window at night?
I have that same problem, I think? I have it recording out my back window, but at night it reflects the light to the point you can't see anything but the reflection.
After mine was working good I un hooked it for a long time and after one month I connect it again and doesn’t connect with the wifi is just stay red light in n make sound every so many min
I'm having problems sharing with my wife's phone she has the application and I have registered both cameras but the software say it is not registered yet...
Is there a way to access camera on Apple Watch ?
Not that I know of!
Can you leave home and still watch the camera on your phone are do you have to be on the same wifi
No I check mine from work all the time! And if I’m on vacation I check it! Hope that helps!
Quarantinedad thanks
No problem!
I set up my phone with the camera, can my husband phone download the app ?or i should share with him instead. Can it setup with 2 devices?
Hey sorry it took so long to get back to you! But yea he can! My wife has ours on her phone!
What are all the extra holes around the back of the camera like the micro SD slot for?
Yeah it’s on this side give me just a second I’ll look and see on mine!
I have this camera for few months, and had been receive all notitication, until now i all suddenly stopped receive them, I have done everything and none of those works. I was wondering what else can i do. to be able to recieve those notifiction?
If it’s showing that the motion detection is on when you click on it then and still not sending you notifications then you need to call customer support
Is there a way to review videos that are older than 7 days ago
Not really no! Because once the SD card if full it will delete old videos automatically to make room for new one! Hope this helped!!! Somewhat anyway…
My SD card ain't full I have stopped it from adding new recordings to it because I wanted to save an event that happened about 10 days ago but now I can't go in and play that event
Mine worked perfectly till yesterday now is saying constructing encryption failed I don't know what happened. There is nothing wrong with my router and there is nothing wrong with my internet
This one is kinda common! So try this and see if it helps check and see if the WPA/WPA2 is enabled. Also the DHCP function. And disable your wireless access control! Trying that seems to work sometimes. Worth a shot!
@@quarantinedad I don't even know where to go at on the settings but I have a Netgear AC 1750 Wireless Wi-Fi cable modem I remove the devices and reset and reconnect them they seem to work for a couple of minutes now it's showing the same error
@@quarantinedad I restarted everything its working now
Same issue with the Auto-I.R. on 720p or 1080p cams from merkury, however, the issue im having is lines running thru one of my cams. Great signal. i.r. or color has them... direct to router or through wi-fi extender..w/ or w/out the memory card... even completely reset it, changed charging cords/bricks... great cameras other...1 out of 4 and it happens to be my oldest camera at about 18months
Is it like old school tv lines or choppy lines! Almost sounds like the camera has gotten wet or damaged somehow..! I hope that isn’t the case though!!
How do I set my camera to record in color @ all times instead of black & white?
You just turn off the IR setting
Mine worked for 2 days then it kept saying offline... I deleted it and now I can't add it again. Anything I can do to fix this?
I would contact support@merkuryinnovation.com
I personally haven’t had that issue but sounds like a WiFi connection problem.... but could be the camera.
How can I change my password in the geeni wi-fi I have a new one
I do mine with email! I can’t find it in the app how to do it!
Hi
Thanks for the helpful video!
why does youtube stop playing when I switch over to the merkury camera app?
Becuase TH-cam won’t play when it closed or minimized on most phone!
Well yes usually it does keep playing because I gave permission for TH-cam to draw over other apps plus whenever I'm listening to TH-cam stories and I switch over to do something else like Amazon shopping or whatever I can still hear the TH-cam story in the background. Now that doesn't happen when I go to the camera app it just completely shut down TH-cam.
@@stacywhite75 right! I’m not completely sure! First time hearing this problem! I’ll do some research to see what I can come up with!!
@@quarantinedad Thank you!
I can't see the live cam in Google home app. If you are facing same thing?
I would email them at support@merkuryinnovations.com
Do u have an actual Google home display
@@user-qg6sq2rg7v yes I do
Hey, I’ve been having trouble with the audio when speaking into the microphone from the app. Help please
What kind of trouble are you having? Can people hear you? Or is it just not working
It says it stores vids to your phone without the SD but i dont know where to find them to look at the recorded vids
When we save videos, it is stored with the rest of our photos (sometimes in a separate folder) hope that helps! Thanks for watching!
@@quarantinedad thanks
@@TheSweetswed no problem!
Can 2 phones hookup to the camera?
Yeah they can
I can’t seem to add a 2nd camera to my geeni app!! Can you help me please!
I didn’t have any trouble adding my second one can you telll me what’s going on!
Why does my camera always shut down saying encryption timed out
I tried to reset it with the button on the back.
Nothing happened.
I cannot use the camera and im so sad
I’m sorry it’s giving you problems!
Im having problems conneting this to my Wi-Fi. Something about my router settings for 2.4 htz. How i change that?
When I was connecting to my camera it gave me the option to choose the option to connect to 5g or the 2.4 WiFi! The sucky part is it wouldn’t connect to the 5g!
I have 4 but 2 works and the other 2 wont connect. I'm having the same problem with the 2 that wont connect
Is there a way to turn it off and on without having to unplug it when not using it?
Not unless you have the the smart outlet or another device such as that! th-cam.com/video/jv8M_JmQpCU/w-d-xo.html hopefully that link works but I have a video on the outlets!
Get a smart geeni plug then tell google or Alexa to turn it off and on
My outdoor camera won’t update its firmware. Why does it keep failing to update. I have 1 camera and 2 smart bulbs
If your internet connection is good then I would contact customer service with this issue!
this thing wont update no matter what ive done! I've tried everything from deleting the app updating the phone updating the app turning stuff off etc.
I don’t think I have ever updated mine!!
I can’t seem to have it record without having to be in the app? Is it there a way to record and leave the app? Or have recordings be saved? Thank you!!
Do you have your sd card in it? And turn on your motion detection that way it records and you can go back and look at it!
@@quarantinedad Can you tell me how to turn on the motion sensor? A friend is buying this camera right now tonight and I'll need to tell her how to set it up as motion detection. She does not have wi-fi or internet.
thanks so much, great video and as always youtube talent seems to know more than most on any topic!
@@paulfitzgerald4933 well setting it up requires a 2.4ghz WiFi connection! It reads the QR code on screen in the app to set it up. But to do motion detection is pretty simple. 1 Open app. 2 Select device. 3 select motion detection! And won’t hurt to have an SD card!
My geeni camera work great with my iPhone, however the app has to be opened on the screen to get alerts or notifications on my android. Galaxy 21 ultra 5g
Are these cams using https/TLS 1.2 connections?
The only thing I know is that they say 2.4ghz WiFi connection! That’s the only thing I have ever found!
changed network provider
not sure how to hook up to the new wifi
Have reset and hook back upl
@@quarantinedad i got it!!
Greetings from omemee Canada
@@terrybono5995 so glad you got it!!!
I have the black ones and the only downer here is when I do the two way mic, family can’t really hear it loud.
Yeah they don’t have very good volume!
I'm having problems with my cameras staying connected to the wifi
Make sure they are on 2.5 instead of 5g and make sure they are in range! Let me know if that works
Do you know how to view the camera over the computer?, I'm trying to use xeoma but I don't know the default username / password when I put the camera ip
As of right now you can get geeni devices to work on that platform, only on google home Alexa and geeni But hopefully it’s coming soon! But as far as the username and password you can factory reset it. Not sure if that helps you.....! But I hope so and hope you have a wonderful holiday season!
@@quarantinedad Thanks for the wishes, you too have a wonderfull holiday. Do you know how to reset the factory username/password to view the camera from outside of the app?
I know that if you hold the reset button on the camera for 5 seconds it will factory reset. And you just follow the voice prompt after that other then that I haven’t done it a different way sorry!
If you open the geeni app and go to add device, at the top there will be a barcode scanner, go to upc-us.ismartlife.me/login and scan the code it will connect you via pc viewing using your geeni account
How do I connect my merkury innovation smart WiFi camera to my Alexa echo show 8 ?
Open Alexa and click on the three lines in the upper left hand Corner. Next click on skills. Now search for geeni icon. When you find it click or tap on enable. Sign into your geeni account. And last from the smart home menu tap on devices, then discover devices. Hope this helps! Cheers!
@@quarantinedad The “Amazon Alexa” App or my “Alexa echo show 8” ?
It should basically be the same! Umm on the Alexa echo 8 you might have to follow slightly different instructions. I’m not sure what the difference will be. But it should walk you through it. Let me know if you get it connected!
And it should be in the Alexa app under skills! Where you look up other devices.
How can I change password without resetting? And once I change password fo that log out all devices? If not how do I log out all devives? I only want one device connected
Thanks for the video
Thanks for watching!
My playback feature stopped working after I switched phones
I can't get it to recognize the qr code
Manual says remove film on lens cover
I can't find it
Mine had a thin protective film on them! But it was directly in front of the camera lens! And it had a a pull tab to remove! But other then that I’m not sure 🤔! Hope this help! But if you have already removed it then it should work!!
@@quarantinedad no pull tab found
@@carlwhite1361 okay well! Then there is really no reason it should have trouble connecting!
@@quarantinedad back door camera maybe too far away from internet
@@carlwhite1361 could be! But I would think it would still read the QR code! I’ve got 5 camera and have never had them say that before! But it could be where it to far
I purchased one and can't figure out the continuous recording part because I have a 128gb micro sd card in it but it doesn't record anything until I go into the app but as soon as I exit the app it stops recording. My question is does yours record without the app being on?
Yes with motion alerts turned on. That way it can record everything and send you notifications!
One more question. Is your SD card full?
@@quarantinedad 128gb empty
MuchoTaco okay yeah turn on your notifications!
@@quarantinedad but there are two options
1. Continuous recording and;
2. Motion detection
I don't want motion detection just nonstop recording.
Mine no longer has this option... Not very happy with this product. Our detection is a random event, as well when it detects movement, it shows you 10 seconds AFTER the fact. So using it like I used to a year ago (due to updates) this has become a very bad product. Only takes bad programming to ruin a decent thing...It is useful, but for business security I would sway away from due to terrible updates like I am experiencing. Nice walk through though! :)
I haven’t experienced that yet. But with saying that I have to some problems due to power outage that wasn’t to much of a hassle! But still frustrating! And thanks! Cheers!
How can I make it to where my roommate can view camera through there app
Go to your camera in the app click on it then select the three dots ... and scroll down till you see device sharing then just follow the directions
My cameras keep going offline and i disconnect them and connect back and a noise comes up but still offline
The noise means they are having trouble connecting to WiFi or have disconnected completely! Check and see how strong your WiFi is!
How do you view 2 cameras at the same time on laptop as you do otp,
I'm not sure on the laptop. I only have the geeni app on my phone! Give me just a little bit and I'll see what I can find out!
@@quarantinedad well on the laptop, when u click the button with 4 circles, it only opens one camera, so idk, app probably not meant for computers
Mine has a glare how do I get rid of w
Is it in a window or directly in light
Do you have to keep it plugged in
Yes, it has to be plugged in to work. Thanks for watching!
@@quarantinedad thanks and you’re welcome
My red light will not go off. I tried to reset it with no luck
Might have to call Customer service! Mine haven’t done that! But I have herd of it happening
How do you simply turn it completely OFF? I want to turn it OFF while I'm at home and ON when I go to work. Also does the BLUE LIGHT indicate anything other than it's PLUGGED IN? Also is their a shutter that closes and opens?
The blue light means that the camera is working! And when your home you can turn you Motion alerts off. But as far as turning it off completely where you can’t view the camera you would have to unplug it! Or you can also get one of the Merkury smart outlets and turn the outlet off and on when needed.
@@quarantinedad I think my last cam was hacked (CloudCam YCC 365). It's App had an on/off feature and a open/close feature for the shutter. It was in my den. At night I would hear the shutter open, the red night vision lights came on and I even saw it move. That's why I'm cautious. Thanks for the info.✌️
Oh nooo! Then yeah I see why and what you mean! The 720p smart wifi cameras however you don’t have to worry about something like that! Because for geeni app unless you let some one have control of devices they can just take control! :)
@@quarantinedad had a question hopefully you can help. What does it mean when the red light is on the genie and you also her some type of clinge noise and it only happens often after 12:00 a.m and not always just randomly?
Please help
Thank you
What does it mean if my light is blinking orange?
Orange!?! Give me a few to look into that because that’s a first for me...
@@quarantinedad I touched the reset bottom and the light got orange
Is it waterproof??
This one isn’t! The geeni hawk! And geeni hawk 3 are waterproof! th-cam.com/video/5_qVy2h9m4c/w-d-xo.html that’s the video link to geeni hawk 3!
I recently added a second camera to the app , and apparently I stop receiving notifications from the app , can’t figure out why.
Go into the app and click setting and check to see if you have your notifications on. Then select the camera you want and go to motion detect and make sure it’s on. That should make sure you receive notifications. Hope this helps!
I hate this because it only says in the manual the camera cant run on 5G and no where on the box does it say you have to have 2G. VERY MISLEADING
The 1089p camera I bought said 2.4ghz WiFi on the box! But it can be misleading!
19.88 at Walmart! Welcome 😘
Awesome!!! Thanks for the update
if someone stumbles on to ur geeni cam are they able to hook up to it without asking first if so how can i tell
Humm well my first question is have you shared any of your device information with anyone? If you haven’t done that through Devi e sharing in the app then no one has messed with you cam. But if you have when you go to device sharing it will tell you who is sharing! That’s really the only way that I know how!
How can I find my videos from last month? Does they get erased?
They do get erased after more video and motion alerts are taken! However if it didn’t erase then it should let you put the date it and pull the video up! That’s only if it hasn’t erased and if it hasn’t save it to your phone! That way you will have it
I’m having issue with getting my playback recordings. I got it 3 days ago and it has been fine and updated me on motion and I was able to watch playback yesterday but now it’s telling me all videos are done for today. I can’t even watch the video from last night
Is that what it tells you when you go to play back? If not try going to playback and select the date. Next question is do you have a SD card?
@@quarantinedad it's doing the same for me to. And yes I have a really big sd card in it
Great video 😉
Thanks
Hola no se Inglés ._. Pero con un traductor ya mejor que app es la que se necesita no hay problema por los comentarios en ingles
Hola! necesita la aplicación geeni para productos geenie o merkury. ¿Es eso lo que necesitabas saber? ¡gracias por ver!
@@quarantinedad me sirve gracias por la respuesta
Hi. How can I add a second camera on the app?
In the top + sign and that will take you to add another camera!!
Hope this helps! That’s how I did it on my app.
Can you connect Alexa on that?
Yes but it’s pain!
Can I send the video to my phone ode do I have to take the memory card out
Open the app and click on your device. From there go to record. That will pull up the option to screen shot or record. Click on the clip you want to record on your phone and select record. That will save it to your phone! Hope this has helped!
You can send them to your phone
I'm still having problems seeing this camera up..ugh
Hey. Why doesnt My camara dont detect the sd card .
Some SD cards are not compatible with the cameras!
Im using Kingston
Hello guys. Just. To let you know SanDisk memory cards are the good kind for these camaras
How will you let me know the answer?
can you record two cameras at the same time
Yes you can.
My is blinking blue and red and its not recording it wont let me see my play back button
You have the SD card in your camera
I came home to it red, unplugged it and now mine is completely offline. It doesn’t even show up on the app and the red light is still there
Does it make a noise?
Same happened to me and it won’t reconnect or reset .
Do you have to have a card for it in order to screenshot images?
Yes.
No u do not......it will create a folder on ur phone and store the screenshot pics third.......u need a SD card however to store video
J on my iphone it does not put the screen shots in a folder they go directly to my photos ...... and you are right for about video you do have to have an SD card.