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How to maintain your Shark® Rotator® Lift-Away® with Self-Cleaning Brushroll Upright Vacuum
ฝัง
- เผยแพร่เมื่อ 3 ก.ย. 2019
- Learn how to empty the dust cup and clean the filters in your Shark® Rotator® Lift-Away® with Self-Cleaning Brushroll Upright Vacuum.
To learn more, visit sharkclean.com.
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So dusty and it doesn't show that. You know....bc cherrios doesn't have dust. But the dumping and filter process is done on the porch bc it's so bad and the bag the dust/dirt goes into, does not come back into the house. We do love how well it picks up.
The brush roll gets tangled up w hair pretty often, y'all should show how to clean that
We are sorry to hear about this issue. To clean the brush rolls you would need to cut the hair off with a knife or scissors and then remove it from the brush roll.
its not all that difficult. scissors and or a knife is all you need
@@SharkHome I have a anti hair wrap model but hair still wraps around the brush. Any ideas to tips to prevent please
@@aneesaaaaaa Same! Literally the first time I used it it got completely covered with hair and fur. Self cleaning? Not so much.
@@digitalartsi By self-cleaning, they mean you're going to have to do it yourself. :P
I just found one in a trash pile, and it works great!
This is an awesome vacuum! Got one for the carpets at work and I will definitely be buying one for my home soon. Easy to clean and works great
Thanks for sharing the love, Quint!
WARNING - Remember one thing before you purchase a Shark. They seem great until you need to replace the power cable then find you simply can't pull the lead out from the side of the machine and replace, instead you have to take the whole thing apart.
This vacuum should win an award
Hello! We love to hear that you like the vacuum being shown! It would be great if you decide to share what you like the most about it.
Can I rinse the dust cup itself? Or would it not work if I did that?
Great video. Short and to the point.
How do you clean the hoses? My dogs fur is caught in the one between the roller and canister and is now making a loud noise when I vacuum.
I have the same model at home and cannot complain thus far. The issue I have at the moment is finding filters. I cleaned them and let them dry. My dog thought it was a toy and chewed it up badly. Where can i find the filters for this specific model? I researched numerous times and cant find the correct one for this model. I have seen similar visually ones online but recommended for other previous models (i.e. the NV’s). Appreciate the help
Hello Herberth, we are sorry to hear you are not able to find filters for your vacuum. We would be happy to help. Please private message us on our Facebook, here is the link spr.ly/6053Kcmr1. Please provide with the following:
- Model number
- When and where purchased?
- Serial number off the sticker on the unit?
- Phone number
- Email address
- Shipping address
There’s some on Amazon if you look up the model number
How do you clean the floor nozzle? The clear, see through area on it is pretty dirty and I'd like to make it look nicer.
Hello Godric. To best assist you with this, we ask that you reach out to our phone support at 877-581-7375, Mon.-Fri. 9 a.m.- 9 p.m. ET, Sat. 9 a.m.-6 p.m. ET.
Did you figure it out? I have the same problem
Should I clean the cannister in water? I empty mine but there's a layer of dust in it still
Hi Isabelle! You can wipe it clean with a damp cloth, allowing it to completely dry afterwards. We do not recommend running water through it, or submerging it, as it can cause damage/wear to the debris screen over time.
Just washed the filters after buying it 3 years ago😂… the washtub was dark brown & filthy!!!
I cleaned the Hepa filter with water but the dirt is sticking on it, is it possible to clean or should I change the filter.TIA
How can you take out he metal filter inside the canister
?
Thank you for your question, Zen! Rinse the pre-motor foam and felt filters every 3 months, or as needed.
Thank you for your question, Zen! The metal debris screen inside to dust cup, it is not removable. You can use a soft dry toothbrush to clean it.
Does this apply to all Lift-Away models
That is an excellent question, American Paisa Returns! The steps are basically the same: however, the release buttons may not be in the same locations. Have a wonderful rest of your day!
Rinse the filters every 3 months based on vacuum being used how many times, 1x per week?
Hello Gamer Whiz, thanks for contacting Shark®, we'll be happy to help. The filters cleaning recommendation is not based on how many times the vacuum is used. We recommend cleaning them every 3 months to ensure optimum performance of the vacuum, even if it is used little or a lot. We hope that this information has been useful to you.
Regards,
Diego
@@SharkHome It was, thank you for replying.
We are thrilled to know we could help, Gamer Whiz. Please do not hesitate to reach out if you require additional assistance. We are always here for you.
Have a fabulous day!
Constanza
I replace mine once a year but I wash them with soap and cold water when it looks dirty I love the shark vacuums
thank you so much
shark You should make a better cyclone technology that doesn’t take up the bin e
Hi just got this vacuum today. WOW it really picked up my dogs hair and dust from the carpet. However can I clean the dust cup with water? Thanks. Just wondering how to keep that clean.
Hey Christine! Can you share the full model number of your vacuum to point you in the right direction?
LA481 Series@@SharkHome
Greetings, Christine! Thank you for providing us with your model number. We do not recommend washing the dust cup with water as it can get damaged. We only recommend emptying it, and to gently wipe it down with a dry cloth if you feel necessary.
Sounds good@@SharkHome. I will use my clorox or lysol wipes. Thank you very much for that info!
You're welcome! We hope that you have an amazing rest of your day.
What could cause vacum to lose suction when lifting and carrying unit?
We are sorry to hear about this issue. To best assist you please private message us with your name, model number, phone number, email address, when and where you bought it. You can private message us at facebook.com/SharkCleaning
How do I open the dust container on the shark corded lift away?
Now why did they just waste the honey nut cheerios😢 and your saying i don't need to purchase new filters especially the hepa filter?
You shouldn't have to for quite a while as long as they're maintained properly.
Thank you!!!!
Why would uwaste cereal 0:10 😢
I don't own the specific vacuum I had another shirt and it died so I purchased a new one it's a shark vertex speed powered Lift Away and I got shocked by the damn vacuum and it wasn't static electricity it wasn't any of that it was actual voltage thank God nothing bad happened but I was just vacuuming I go to our little throw rug and all of a sudden it just pops right out of the handle I am not scared to use this vacuum
We are sorry to hear that you were shocked by our vacuum. To assist you with this issue, please contact us via Facebook at spr.ly/6050R8lL8, Twitter at spr.ly/6051R8lLD, or Instagram at spr.ly/6052R8lLE.
My units brush roll is not spinning gonna get a new one but I guess I could borrow my aunts dyson vacuum for now but I might just get it repaired
We are sorry to hear that you are experiencing an issue with the brushroll. We are happy to help. Please reach out to our phone support at 1-877-581-7375, Mon.-Fri. 10 a.m.- 7 p.m. ET, Sat. 9 a.m.-6 p.m. ET.
Can I rinse the filter after i use it each time? Can I rinse out the dust bin?
We'd be happy to check on this for you, jaciel1964. Please confirm which model you have which is on the sticker on the unit.
I have this rotator model, how come the brush roll only slows down and not turn off fully on bare floors?
Hi, we are sorry to learn that you're having difficulties with your unit's roller. We will do our best to help you. Due to the lack of Private Messaging functions on TH-cam, please contact us by phone at 1-877-646-5288. Our representatives are available Monday to Friday, 9:00 am - 9:00 pm EST, as well as Saturday 9:00 am - 6:00 pm EST, by email at cservices@sharkninja.com, or any of our Social Media networks in order to protect your private information from being posted publicly.
Regards,
Sue
🙋🏼♀️Raise your hand🙋🏼♀️ if all you have to empty is Cheerios in your vacuum. 🤦🏼♀️
Any suggestions to REALLY clean this vacuum would be helpful.
Hey there! We would recommend washing your filters every 3-6 months, and replacing them every 12 months! To maintain the brushroll, be sure to cut any wrapped hair/strings around the roller as well. More maintenance help can be found on our website, or in your manual here: spr.ly/6050PCtaE
How can I clean the small filter inside of the dust Cup? I can't get to clean it properly 😢 Dust is stuck to the internal plastic part of this filter and due to the design I can't reach that spot. (I have the NV501).
Hello Rebecca. We are happy to help you with this. After you remove the dust cup to empty it, you press the button on the lower part of the dust cup. Once empty, there is a button at the top front of the dust cup you can press to open the lid to access the debris screen inside.
How long does it take the HEPA filter to get dirty were you need to wash it?
Hi Cherrymoon, thanks for reaching out. Under normal usage, rinse the Post-Motor HEPA filter every 12 months, or as needed.
How do I clean the hepa filter? Do I just rinse with water and let it air dry?
Hey, Brianne! Yes, rinse and air-dry once every 12 months or as needed.
I replaced my new filter and foam still not cleaning
Hello, Ava_alma. We are sorry to hear that you are having issues with your vacuum not cleaning. To assist you with this, please contact us via Facebook at spr.ly/6052kIJWk, Twitter at spr.ly/6052kIJWs, or Instagram at spr.ly/6054kIJWQ.
I really doubt anybody’s gonna respond to me but I have this vacuum and I did everything in this video like it said to do and everything has dried but the hepa filter and it’s been over 24 hours and it’s still not completely dry on one side of it and I don’t know if that’s ok to put back in my vaccum. So if anybody can answer me about that, that would be great cause I even use the blow dryer on it and it still feels the same and I really need to vacuum my floor.
Thank you for reaching out to us, Autumn! Please let your filters completely air dry before placing them back in your vacuum, as moisture and damage the motor. Please avoid drying them any other way, as it can cause damaged filters.
Yeah they take way longer than 24 hours to air dry
Is there any way to purchase a filters
Can the Dust Cup be washed out with water??
Hi there! Yes, the dust cup can be washed with water, however be sure to allow 24 hours to dry, and have it completely dry before use.
@@SharkHome THANK YOU! That helps a lot!
You're welcome!
Why not warm or hot water?
Greetings, Candice. We only recommend using cold water to clean the filters to prevent damage from cleaning chemicals.
I am having a issue with mine 😢 The brushroll will not spin and the indicator light is always green
Hi Hanna, thanks for reaching out to Shark®. We are sorry to know that your unit's brushroll is not spinning. In this case, to take a further look at this situation and due to the lack of Private Messaging functions on TH-cam, please contact us by phone at 1-877-646-5288, by email at cservices@sharkninja.com, or any of our Social Media networks in order to protect your private information from being posted publicly.
We hope to hear from you soon,
Susana
What if the pleated filter isn't releasing the dirt?
Hello. To aid you regarding this please call us at 1-855-427-5125. We are open Monday through Friday 9:00AM to 9:00PM ET, and Saturday 9:00AM to 6:00PM ET.
My HEPA filter doesn’t stay in
We're so sorry to hear your HEPA filter is not staying in place! We would be more than happy to assist you. We would ask you to call our customer support at 1-800-798-7398. We're open Monday through Friday from 9 am - 9 pm EST and Saturday 9 am to 6 pm EST. Please have your model with you.
How to remove hose
Thank you for reaching out to us, Rose! We're sorry, the hose in the motorized floor nozzle is not removable.
What is this model number?
Hello! That is a great question. We are taking a look into this for you, and we will be responding to you with more information.
Hi, Davidhoang2405. We are sorry for the delay in responding to you. The model number in the video is the ZU572.
The hepa filter does NOT come out that easily 😖😖😖
Hi Kay, thanks for reaching out to Shark Cleaning. We value any feedback that we receive from our customers, as it helps us grow as a Company. We will definitively document your sentiment and idea about our products and forward your feedback to the appropriate team, so it can be taken into consideration for any future review of our services. Our customer’s satisfaction is our highest priority and we truly appreciate you taking the time to reach out to us with your feedback in efforts to continually improve Customer Experience.
My hepa filter doesn't come apart like the one in this video does.
If you need any further assistance please feel free to contact us via social media or chat at spr.ly/60543IjVg to help you out, Florid.