Don't connect your phone to the car!
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- เผยแพร่เมื่อ 4 ต.ค. 2024
- when you connect your phone to a car, you leave so much personal information for anyone to scoop up!
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Man as someone that rents cars often I saw this becoming a problem pretty quickly. It was scary seeing so many other people's information. I went ahead and deleted all as much as I could including my own when I was done using it, but it was really time consuming hassle. I told Enterprise they should delete all the data on the cars they rent out as soon as they get them back because this can quickly become a big problem for them in the future, but who knows if they listened.
I'm REALLY happy someone finally made a video addressing it and validating what I figured as well.
well done for deleting other people's info. And yes, they dont make it easy to "delete all" for some reason.
Enterprise still doesn’t delete previous renters info. But I don’t consider it a big hassle to delete it.
Sometimes those infotainment systems have a factory reset option that is supposed to clear out the old data. It likely even unpairs any devices that were paired also. I don't know where you would find it but I found it on my vehicle while poking around in the settings for anything I might decide to adjust. They are all going to be a little bit different so a search for infotainment system factory reset on any specific vehicle may help. It may even be different on the same model vehicle in different model years if there was a major revision or just a change to someone else's software instead.
You added your own data?
Takes almost no time. Just go in and choose delete phone
Recently, I flew home to visit my family, rented a car and I noticed all of these things mentioned. I also thought of the idea of deleting the other people's information and I think car rental companies should warn their clients better about doing this for their personal security. Huge thanks for this video!
isn't it just crazy?!?
@LironSegev hola, that's why is so important a legislation for data protection, like in Europe.
It should be mandated that the rental company insure the vehicle is cleared of any identifying information of the previous renters. Under penalty of being held liable for any misuse of that information.
Yes, people also need to take responsibility for their security and protecting their private information.
Honestly when the employees get a vehicle back two of them should go into it and make sure all information is removed before it moves onto the next step in the process
@@lennychorn147Exactly. “Clean” inside and out!
Great video. I didn’t know the car kept so much info on connecting. You’d think as part of the cleaning process when returning the car, the rental agency would wipe the phones from system.
you would think so right? but they don't
Sadly, I do not believe the rental agency would do the right thing. Those "infotainment" systems do just that: Collect "info" from unsuspecting users. That's why it's up to you (and me) to be vigilant with personal data. I don't often rent a car, but I'll be on the lookout from now on and make sure to delete my info from the infotainment system. Special thanks to you, @LironSegev, for posting this.
@@LironSegev This is why rental cars are so stressful for me. I had a dispute with a rental company over a small scratch. They are supposed to record such things before renting out the vehicle, but some don't. They ARE more likely to look carefully at the vehicle when it is returned. Luckily I had taken photos with my phone before driving away, and so they had to accept that the scratch was already there when I rented it, because of the time stamp.
I'm pretty sure they don't even KNOW about it.
I actually asked Hertz what they do and they said that they do nothing.
I am surprised that the rental company doesn't clear out the system!
this should be part of the car prep . I wonder if they can be held liable (but then they'd just slip something into the fine-print about that)
I don't think they really care. I've rented cars that have been dirty, even one that smelt of cigarette smoke, so they're definitely not going to care about the Infotainment.
I am not surprised. That means more work for the employee. I am betting they are barebones operation as are most retail stores. If not required, not doing it.
I wouldn't trust the employee with this info. All that info you leave behind on the rental cars system from your phone is a goldmine.
One of your best! Car rental companies should provide warnings tags in the car.
Great idea!
Also, they should routinely wipe the car’s data after each rental.
If someone calls you for any reason, never, ever give them any information. Hang up, even if the caller ID seems right. Look up their phone number on the internet, your contract or the back of your credit card and call that company at their known phone number. NEVER, EVER give them any information, NOTHING, nada. HANG UP, no matter how scary it may seem.
I do this and have no friends or family now.
@@watamatafoyu It took me a few seconds to get it!
Exactly, this phone scammers have been at it for 30+ yrs. They are only getting more clever withAI and tech.
Amen!!
@@watamatafoyu LOL
I have only rented a vehicle once or twice, and never connected my phone to it. I am conservative in general about connectivity-I just simply didn't see the need. That said, I would not have thought about the security implications specifically. Thanks Liron, I bet you are going to save a lot of people from scammers with this information.
np!
Neither do I
Can transfer data when charging phone with usb cable as well.
Many states such as mine require hands-free operation of the phone, so it is highly tempting rather than not use the phone or risking a ticket.
@@sands7779 That's why you buy a power-only cable. The wires for data are physically not connected.
It’s funny that you mention this. When I rent a car, one of the first things I do is delete previous renter connects. It never occurred to me that I could use this to scam someone. Of course I also delete my info before I return the vehicle.
Long term renter here and yes, the info is stored. Perhaps there’s a data waiver of some sort mentioned in the agreement because the company does NOT delete previous renters. A guy at the rental place even mentioned casually that Tesla’s have some sort of recording device and will auto record in and out of the vehicle. I haven’t looked into that, but if you plan on renting a Tesla, you might want to ask more questions. Privacy and security is such an issue and no one seems to care. Smh.
Privacy and security are things from before 9/11. All of your information is already easy to access.
I can easily figure out the exact location you just made that comment from.
You could also find out where I sent this message from.
You are amazing. You bring tech into everyday life and address things that many of us don't think of. Thanks for all you do.
appreciate you!
Great video Liron!! I've been doing this for years. When I get a rental, first thing I do is delete ALL phones from the Infotainment system. Then I'll allow mine to connect, but of course at the end of the rental, I'll make sure to delete my info as well, AND remove the car from my phone as a device. Another thing I do is take a bunch of photos from all around the car when I pick it up, as well as drop it off. Yes, I get the mileage and gas gauge too. Hertz for me has been known to ignore the gas level and just charge for a full tank regardless. They always do it after the fact, so I've got the initial receipt as well as the gas level pic. I'm always nice when I ask them to remove it....and they are nice to do just that. Course I try not to rent from Hertz anymore. Pains me because I had many years of great service from them in the 80's/90's/2000's. Thanks!
Funny story on "connecting to the wrong car". I had flown out for work from San Francisco, but due to an emergency, I came back home via Sacramento. My sister and I hopped in my 2nd car to go pick up my daily driver at SFO. Once we got in the car, my phone kept connecting to the daily driver behind me. My 2nd car didn't have bluetooth. Then I got a call from work, which my sister answered in my car behind me. Pretty funny but exactly to your point of connecting to the wrong car.
I take a pic of the dashboard with miles and gas leve and pics of the outside and inside of the car before and after. So no one can say I did something.
The observations found in this video have just opened my eyes. And the solutions expressed were most helpful. Everyone who rents cars should be aware and beware. Thank you Liron.
And not just rent. When you sell your car too!
Thanks for the tip! I probably shouldn't be, but I am shocked how people would leave that data in a public place like a rental car. Jordan is a very lucky man..
I'm sure many people believe that once the phone's not connected to the data disappears.
exactly
@@newposter30 That's how it should be. What were these phone/auto companies thinking?!
@@hermanwooster8944 yes it should be. Money that is what they were thinking.
Because they don't know it's even happening. If not for this video i would not know either...
Great video. It costs nothing to DO THE RIGHT THING. Thanks for sharing this information and making others aware of how to protect their privacy.
exactly! Doing the right thing is just so obvious....well, you would think it is....
The depth of vulnerability you have demonstrated here, Liron, is hair raising! Thanks from the UK for the warning.
kinda scary....
Great tips. I rent a lot and used to be good about clearing things out but lately have been forgetting to do so. Thanks for the reminder!
I would add that if people have used Bluetooth at all with the car, they should also go into their phones and click on the “forget device” option so that is not an issue. I literally experienced getting the same car weeks later and it just connected right away. Totally caught me off guard.
It would be nice if car rental companies would clear this data out as part of the cleaning or checkin process, but they don’t care about much these days other than your money.
again no way can they reach your phone an d the only thing you're savign is the pairing info. nothing more
@@MrRonfelder Again? Take it up with the video author. I’ll keep keeping my phone tidy by deleting them.
these are things most people don’t even realize. great video pointing this out. i think after watching this, me and many others will be a lot more careful with how our information is being shared and how it can be used against us👌
Exactly!
Thanks for adding the "remove other phones" before you return the car... so on point... and helpful!
You bet!
Such sound intelligent and useful advice. We never know when we are being spied on next. It;s a minefield out there. Thanks to people like this guy we can be all on our guard. How horribly the concept of honesty has deteriorated in the last 50 years it's very depressing. Morality too has gone down the pan at a similar rate.
This is so serious! Hope this gets to as much people as possible...
Agreed, spread the word and thanks for being here 🔥
Reminds me of the issue copy machines had. People had no idea copy machines had hard drives and when you made copies, your information was saved on copy machine hard drives. Thanks. 😎✌️
Yes, exactly
This was a very informative video, thank you for it.
I'm so skeptical, I get on my friends and family's nerves with it. First off, I'm not speaking or listening to a robocall, I'll contact the rental location and speak to an agent. Even if I did incur a fine without knowing, I want the details, plus they already have my payment information.
But I do understand how many people would be sold by the details. There needs to be tougher penalties for scammers and fraudsters.
Exactly
Valuable information as always. Thank you. I appreciate all you do to keep us informed and safe.
thank YOU for watching!
Wow!!! This is scary. I was one of those people that trust everything, but now I hear so much stuff . Thanks to people like you I have opened my eyes and learned so much. I recently just returned a rental. All I used was bluetooth now I feel a little nervous. I am educating myself now and I really appreciate all the information. Thank you so very much!!!
This is not only for phones, last year was staying at a hotel and had access to someone's Netflix account. People need to stop trusting corporations to keep you data private.
We had that too, once. We deleted it and then ours before left.
Thank you for confirming my suspicions! I had to rent a car this year after I was in an accident and my car was totalled. It had other people's information on there and I was hesitant to connect my phone until I was sure that I could remove everything completely once I was done!
Thankfully it was easy so I removed the other people's information and my own before returning the rental car.
I'm fairly tech savvy & never even thought of this! Good work!
I am always called paranoid for searching videos like this to prevent future headaches. Thank you.
Over the top presentation this time. The down side is scammers will be checking rental cars for easy access information if they had not known about this. I'm pretty sure that rental agencies are supposed to remove this personal data but we all know how they cut corners when it comes to rental prep.
they are doing this now. They are also breaking into cars parked at airports and seeing the home addresses on the insurance papers in the glove box. They know the owner is away since they just got on a flight and usually they have the garage remove as that is left in the car! Thats why I always Uber to the airport
I miss the old days when stuff like this was never an issue. I guess that's the downside of technology.
In this day and age of people's private information being constantly under attack just don't connect your phone to rental cars. Afterall there was a time when people functioned without smart phones.
Good advice. Same applies to hotels with the TV if you put your Netflix in it. We stayed somewhere once where the previous person left their Netflix logged in. Perhaps not as serious but still.
Oh I had that too. We deleted their info.
Never understood the desire of connecting smartphones to vehicles in-general. I like being unplugged when I'm driving, phone in pocket, both enjoying the driving experience, listening to music off my USB drive, & actually paying attention to the road & other drivers around me.
This is such great information. I'm glad you are informing people.
This video has been on my feed for 2 days now. I ignored it until now. Wow!!!! Thank you for sharing.
😂 Thanks for watching!
I have connected by BT to a rental car and deleted my phone info as well as the phone info from anyone else that was stored in the infotainment system when I returned it.. One thing I did notice is that the level of detail available for the previous renters was nowhere near what you were able to access, but this was in Australia and perhaps we have a different level of connection here.
I drive a Toyota Aygo. Just a basic radio and I love it.
Also a lot of people don’t know. In the days of toll by mail and various traffic camera devices. When you incur a fee like that the rental company will send you an email ( usually months after the rental ). That they are going to charge the card you used to rent the vehicle unless you call customer service and arrange other payment. So be extra careful when renting
THANK YOU for this information!!! I've never heard about this, and I'm sure that the majority of people don't know it. Again, THANK YOU!!!
I've rented a few cars in my life, and since connecting phones to cars is a thing, the cars' infotainment systems were always reset to factory defaults when I got the car. So before I return it, I always do just that.
I think the staffs of the car rental companies here are instructed to do that anyway, because I have never taken over a car where there was information about the previous customer. Way back, however, when cars only had sat navs and no bluetooth, last visited destinations could be called up a few times.
I don't even connect to a car via Bluetooth anymore. I connected to my mom's car(a pre-Infotainment car, no touch screen, etc) via Bluetooth to play music a few times. A few months later, her exact vehicle(make, model, year, even color) showed up on Experian, asking if it was my car.
I did this once about 2 years ago and immediately regretted it. I wasn’t scammed or anything but I just knew I had screwed up when I saw my contacts popping up. I believe I did delete my ID from the car. Since then, I only use my phone for mapping purposes and listen to music via bone conduction headphones. I never ever synch my phone to anything outside of my business and home. Thanks for a great production
I do this every rental and I have seen exactly what you discussed. I have never allowed any of my data in a rental to stay but many many people do indeed just trust that the return process removes such data which is a total error on thier part. As you say be aware and selective of what you connect to. I use the tools available but always remove my tracks as best I can.
👍👍👍
makes me wonder if those "charging ports" on the airplanes are just for charging or collecting all our data. an AI reading all our text messages could give some good insight to the airlines about how we really feel about the service or the trip we took.
That's why when I go to Greece I rent only old cars. Never had problems.
Thanks! 🙏 Your the best. I always erase my information before leaving the car back. Then check all my information.
smart! its your information so why should the next person be able to simply click a button and see your stuff?!?! Thanks for the message and being here!
Thank you for this informative video Leron. This is a security flaw that can get you money to report it to Toyota. I believe you already did that.
Great information. Whenever I rent a car, I routinely delete the stored information from several previous renters. The last time, I could see information from at least 10 previous renters!
Thank goodness I watched this video before I considered renting a car. Very helpful information ty so much!
The other thing you can do to charge your phone is to carry a pocket sized charger. You can get them in any price range. They charge your phone, may have a flashlight on them and you can even get them with a hand warmer. They have them flat enough and light enough for you to slip it in a pocket. Ladies throw one in your purse! Thanks for the valuable info!
Excellent advice. I all ways delete that information when I rent. Mine and everyone else’s.
The other new thing I learned about from this video was "USB condoms" or USB data blockers. I'll have to invest in a few of these (they come in USB A to USB micro A, USB A to USB C and USB C to USB C flavours) before I visit another hotel. The metaphor is apt, since USB sockets are popping up all over the place now and you don't want your phone or laptop to catch the computer equivalent of AIDS.
Once again great advice and very helpful. Cheers from Australia.
Thanks for watching!
Great info. I always assumed those were employees who synced their phones, so I didn't want to delete them.
DELETE away!
So helpful. Thank you, Liron
thanks for being here!
That’s why when I bought a certified used Scion iM, I followed the manual’s instructions on erasing all the previous Bluetooth connections *FIRST* before connecting my phone. 🙂
Thanks for this info. It is very informative
I used to believe my younger sister (now a legal professional) was smart, but in the past year or so I have discovered she has done several things that makes her seem surprisingly daft.
In addition to her having TikTok on her phone (considering what we've heard about that app spying on any device connected to the same network it is on, I am glad I use my separate network for my Internet browsing), she linked up her phone to my mother's car and when I borrow said car to do errands, if my sister is in the middle of a call, that call is immediately patched through to the car and I can hear everything that is said before I drive the car far enough to break the call.
PLEASE listen to Segev's advice and never connect your phone to ANY car you drive.
we can't stop it, we just need to be aware of whats going on I guess
This is why I only use my phone on speaker or an aftermarket device for bluetooth.
I also use a handheld gps for trips, always try to minimize how much personal is floating around...
Thank you for your excellent advice and info you provided Liron. You certainly got my attention. I very rarely rent cars and have never used Apple car play or the Android equivalent.
However I have been thinking about retro fitting this tech into one of our cars and being very tech cautious your expose' of this disturbing lack of tech security it made me think of other scenarios.
If you have this entertainment tech installed in your vehicle what is to stop anybody accessing all your private information stored on it (as you demonstrated) whenever you have it serviced or repaired or valet parked or in any other situation where you allow someone to drive it ?
It seems it would be the same if you handed your phone to another person without any security lock on it and allowed uninhibited access to all the outstanding nfo on it.
Are there any security restrictions on these devices other than your car keys/locks ?
It seems ait is another example of being enamoured by the wonders of technology without considering the implications and consequences of it use.
Thanks for the great and VERY USEFUL info✅👍🏻.
I just bought a new car with the usual bells and whistles. Initially, I struggled with the infotainment system until a neighbor suggested using CarPlay. My car requires that the phone be plugged into the car, and it worked fine other than the hassle of having to plug in the phone. I later bought a dongle that gave we a wireless connection, and very quickly recognized that using Google Maps via CarPlay for a relatively short 25 mile trip around town depleted 50% of my phone battery. Yikes! No way would that work for an 8 hour road trip. So my conclusion is that it makes more sense to me to just learn how to use the systems that come on the car rather than try to use CarPlay or Android Auto.
You really provided great value in this video, protecting us from potential disasters. thank you.
Appreciate you being here 🔥
Thank you!
Excellent channel. I've been traveling lately and clean up the pairing menu most of the time. I also do this on the T.V.s. people leave there Netflix credentials on the TVs a lot too.
Hi Liron,
I do not comment often on your videos (although a subscriber) , but I do watch them often and truly appreciate your info and help. Thank you on behalf of everyone who, like me, do not comment often or ever.
Wow, thank you - appreciate you!
@@LironSegev sorry for the missed out words in my original message. I have corrected the message, but I am glad that you understood it anyway 💯.
Tip, look for a factory reset option on the rental. Then reset the entertainment system, wiping all data.
true - problem is that some of systems are so complicated and its not so easy to reset them (unless you look at the manual or google it)
No way!!!! Wow. Thank you Mr Liron for this info! I'll be sure to share!
Thank for hanging out here 👍
Shocked. Probably why Mzda had been reluctant implementing this auto and play for really long before succumbing to pressure eventually. It's like they always know what you need and what you don't in a car. The issue of security was mentioned lightly in connection with this reluctance
Thanks for your invaluable information.
Very Much needed info. I've rented several Vehicles and have never been comfortable enough to connect by Personal Device to this System where so many strangers can have Access to. Hopefully many who watch take heed. Thx for sharing ⚡⚡⚡
Wow!! Thank you. I never even thought of this.
No problem!
Photos can also be captured. I've seen photos from a mechanic servicing a customer vehicle.
GREAT INFO , THANK YOU 💯
Glad it was helpful!
Just suscribed. Great info.
Appreciate you 👍👍👍
Simple way around this, almost everyone has an old phone, make sure you completely erase it and just use it for maps and music, done and dusted. Then all you need to remember is to erase your map history.
I had same observation when I purchased a used truck from a Toyota dealer…saw other people’s info, which I quickly deleted.
We just bought a used 2020 Tacoma from a used car dealer. The previous owner was a rental agency. I checked, and it full of info from rental customers. I've got some deleting to do. Thanks for the heads up.
crazy!!!!
Thanks for sharing this! I'll share this with family members who travel often!
awesome - thanks for watching!
Excellent information, thank you
Thank you for this valuable information.
This is scary! Thanks for sharing!!!!
Thank You ❤
Appreciate you being here 🔥
You are a hero! Thank you!
Thanks for the tip..I shared it with my friends and family.
Appreciate you being here 🔥
Crumbs Liron that is awful that the previous renter has their own personal details - thanks for the heads-up.
yup
Thanks. This is very good advice.
Wow, thanks for this; much appreciated.
Great job on this video! Thank you so much for making it!!!
Appreciate you being here 🔥
Thank you for the heads up on this
Killer hook
Thank you so much! This info came at a perfect time. Thank you! ❤
Shit this needs to be on main stream networks........... r just forward this to everyone we know please 🙏. Thank u so much.
This is EXTREMELY helpful.
Wow just wow
yup
Thank you for helpful information.
1:13 Just a thought, imo, you should probably black out sensitive information instead of blurring them.
we now live in the age where you can literally recover blurred info using neural networks
Also do a factory reset on the infotainment console.
Thank you for this tips!!
Great information. Thank you.