@@GamersClinic Hi, I wanted to ask you a courtesy, do you happen to know a method to disable the charging LED of the dock when the mouse is charging with the PC off, at night I'm going crazy, in my room it seems to be at a fucking rave!! Ty
@@Armandocav1 Hi! I totally know what you mean lol! Currently the only method that I know of is to disable the lighting in synapse (at Brightness Setting to OFF) and then when you turn off the PC, the dock's light ring will be off. Other than that, we will need to wait until @Razer decides to patch it with a fix.
Do not buy the mouse dock pro. it is real garbage. it does not detect the mouse when you turn on the pc, when you restart windows. you must disconnect and connect the USB, sometimes it also throws errors in the load. if you leave it overnight it will overheat dangerously. It is a product that if you see on the Razer page it is not even for sale anymore. many people in the razer insider forum complain for all the problems it has. not recommended!
I had to do a mouse and dock update which you have to download manually by searching for them. Once I got everything updated and connected, it was a great experience and hasn’t given me any issues at all! The first couple of days when I couldn’t get it to work were really frustrating though.
Hi Nonamer! Thank you very much for the positive feedback! I'm glad that you enjoyed the video and hope you also like the other videos on the channel too ^^
razor mouse dock doesn,t work at all, impossible to pair, that app doesn't event detect it, just infinite loading, no way to get to paring. and i think it doesn't even charge mouse
Good video but irresponsible to say the wireless charging dock causes over charging. The mouse itself is responsible for managing charge. So if it over charges on the dock its over charging when plugged in with the cable as well. It stays hot because wireless charging generates a lot of waste heat and is charging slowly. Not because its over charging.
the dock is kinda useless tbh, for that price its a joke. WIth that said there is a lot of reddit threads popping how its just overcharging everything. It doesn't seem to have any sense/logic and just pumps the battery
Hi Fury! Luckily the Basilisk V3 Pro has built-in overcharge protection, so the mouse is safe. The dock itself probably doesn't have like many reddit users are reporting >
Hi El Chancho! If you bought it from Razer's Online store, the Mouse Dock Pro should come with a puck. Mine came with a puck and the dock. Hope this helps :)
VERY interesting video. I'm thinking of getting a Razer Naga V2 Pro for work (I like the detachable sides, so I can easily adjust to the number of buttons: I'm an old geezer). As far as the dock is concerned, I don't really care about the price, as it fits in with my professional expenses. On the other hand, what really puts me off is the fact that there's no charging safety device. Has this been corrected? And if not, what is the alternative today, 7 months after the release of your video?
He said that the it overcharges because he is confusing the fact that wireless charging makes a device warm and thinks it's because it's over charging. If the device does over charge he would have no what of knowing unless the battery gets swollen after a long while of being charged all day.
I've bought the Razer Mouse Dock Pro and I regret it. It seems to be a faulty product by itself. Already replaced it and the problem persists: The device wont be recognized by my PC after a reboot, not in Windows, nor in the BIOS. The only way is to unplug and plug in the connector again. But there are more problems. It causes my PC sometimes to crash with a BSOD, sometimes the cursor stops to move for multiple seconds! Without that Dock my Basilist V3 Pro works without any issues. I'll try to refund now.
Hi there, just got the V3 and the Dock, I'll test them out and see how they work together. Also, the brand new Naga V2 Pro is compatible with the charger so there's a little more usefulness for it
Hi DeathSquad88! Congrats on the new mouse and dock! It's better now that the mouse can charge more than one mouse now, though I'm still hoping that Razer will add a keyboard pairing to the mouse dock too so that I can free up another USB port 😆
@@BenjaminOlaie So far, no updates or official plans from Razer yet. Only support for the Razer Naga V2 Pro has been added like DeathSquad88 mentioned >
Will a generic wireless charger charge the mouse if you have the the hyperpolling dongle or would you need to either plug it in or have the mouse dock pro? I'm looking at the new Nagas. Love the mice but last gen wireless dock is questionable for the cost that it was. Also currious if the "hyperflux" mouse mat would be compatible.
Hi TwerkMaGerk! If you also have the Qi compatible puck, then any wireless charger that works with phones will be able to charge the mouse. As for the Hyperflux mouse mat, it will not work as it doesn't with phones. It also uses the same magnetic field charging as wireless chargers, but I'm guessing it doesn't deliver enough power and wattage to be able to charge other devices other than power the Mamba. 🤥
Needed this post thank you for asking! Building a new desk, planned on buying this mouse once I had ths information lol. I want to mount a wirelesscharger under the desk and have it's charge point under the mousepad where the mouse would be used/stationary. Keeps the space minimal and allows for a charged mouse 24/7, Awesome!
mine work with naga v2 pro just so u know. but tbh for the price for the mouse dock is really garbage. I bought it because im a fan of basilisk series, but tbh i rather keep it a display and continue using my ultimate basilisk instead of switching over. But as usual im very confirm razer will not update anything for the dock other than adding few more mouse that can charge with it. Lets face it is razer , they always do things like this xD PS: Feel like the basilsk and naga previous wireless version is way better . Kinda disappointed Tbh.
Hi Valentine! Yes, Razer being Razer is a bit disappointing lol. Luckily it works with more than one mouse now and like you said, it feels like it's more of a tech display than a real upgrade compared to the Basilisk Ultimate >
Did the battery overcharge thing get clarification, or fixed in any update? Does that really happen? I don't want to damage Basilisk battery, so I'm worried about the purchase of Dock. Also, what if I want to use the mouse while charging? The normal cable seems too short, can I use regular USB-A to USB-C on dongle, dock and mouse itself, instead of Razer's own cable (I forgot what the name of razer's usb cable was)? Would be cool if I could use just regular 2 meter or 3 meter usb-a to usb-c cable, instead of razer provided short cable.
This guy saying that the dock is over charging your the mouse is a baseless claim. Wireless charging is very inefficient and generates as lot of waste in heat and that is why it gets hot. The mouse stops the charge at 100% and starts again when it gets to 99%. Because wireless charging is slower than wired charging it's going to be charging for longer than it not charging. So the chances of him touching the mouse when it is charging is much higher. And since it charges slow that is good for the battery. The only problem is the heat. But according to Samsung batteries on wireless charging devices are designed for this heat and will stop charging if the heat does get too high. Also if this mouse did over charge then it would do it when connected by the cable as well which would degrade the battery faster than your cellphone battery does since your cellphone doesn't over charge either. And it would also cause the battery to swell over time or even explode.
Hi @givengiven5287! Yes, you can still charge it via plugging in the USB C cable that comes with the mouse, and it can be used while being charged as well.
Just saw this after hearing about the new Razer Cobra Pro, I was wondering what your thoughts are now later on down the line about the usability of the dock? Would you consider it worthwhile now there are more mice that are able to use it? Or considering it's only the newer mice that are able to be used, whether you think it's still just another high price tag low value item? I do think the dock itself is cool, but not worth the price, considering the battery life of mice, I'd much rather just throw it on charge once a week. At the same time though, something like the feature backed Basilisk V3 Pro and the new Cobra Pro, with all the RGB and extra add-ons it would be nice to be able to throw on at the end of the day with how much extra battery is being drained by those extra features.
Hi @BulletWulf! I also just ordered the Cobra Pro and the only one thing I’m “wishing” that Razer would implement is to allow the dock to pair with multiple Razer mouse without needing . If it could, it would make it really useful for the price. If not, it probably will not change my initial opinion of it 😝
Would you recommend gettting just the puck and investing in a normal Wireless QI charger instead of going for the full dock seems like that could be a cheaper option .
I've just got my V3 Pro and Mouse Dock Pro but the mouse isn't charging on it. I've switched the puck over so it does stick to it, but there's no visual indication and the Razer Synapse app just shows the battery percent of the mouse going down. When the mouse goes dark it becomes unfound on Synapse but it still isn't charging. I've tried charging it when it's paired and unpaired but nothing is changing. Any ideas? Because it's so new, there's zero support out there for it right now. Also, like you said, both the underside of the mouse and the actual dock are getting very warm
Hi Chloe! Gratz on the new Basilisk! From what you are describing, it sounds like either: 1. Your USB port that the dock is connected to is not supplying enough voltage to properly charge the mouse. Do you have a lot of other power hungry peripherals connected to the PC? (If unsure, try unplugging a few others first) 2. Did you turn the puck for the 3 dots to line up with the slightly shiny dot on the mouse after inserting it into the mouse? The contacts need to touch the pins. 3. You might have a defected mouse or dock unit or both. Try charging something else with the dock to see if that charges. If it doesn't charge even after you try #1, then it could be the dock unit. Also try charging the mouse with any other wireless Qi charger that you use with your mobile phone with the mouse powered on and see if synapse says the mouse is charging. This will help you identify it its the mouse. If either of these do not work, then I am not sure what the problem could be. You will need to issue a ticket to Razer support to see if they can help you >
@@GamersClinic Thanks for the fast response! Just tried everything you said and then thought I'd try the puck the other way around in the mouse and that was it :( I originally put the puck in so that the text on the inside would be right side up - because surely that makes sense and the pins all look in the same place anyway?? But it only charges for me if the text on the inside of the puck is upside down. Would you say that's defective or did you accidentally put yours in upside down too?
@@chloe4740 I just opened mine and the text is right side up. That's interesting though, the pins look all the same, so shouldn't have orientation issues. But glad that you finally got it working ^^
For my mouse dock pro I wound up putting the usb charger cable that it came with to the computer instead of a usb hub, and that solved my issue there allowing me to wirelessly charge .
I just got the the device and i can confirm that it does not overcharges nor does it get hot when it was charging for hours. It warms up a bit but not enough to say it is hot. I am using it with a Naga pro V2. Works perfectly except the Naga caps at 1k polling rate.
Literally every single razer mouse of mine had this "double click" issue after a few months. Even after cleaning(!) and I am still considering buying another one... F*ck.
Can anyone help? I bought the dock for my Razer Naga v2 Pro and it won't take a charge like at all... I bought this as a bundle with the Naga from their store on Amazon so with that in mind it made me think it could work I mean it has the wireless puck insert and everything, please someone help I don't know what to do I don't want to go down the path of "Oh I just wasted my money for now reason"
For me the color doesn't change from red to green when loading, only when the PC is switched off, then the dock and the mouse change color depending on the charge level? Is this normal or how do you fix the problem, I've already reinstalled and run the cleaner over it?
Hey mate I gotta quick Question. My normal 2.4 GHz Dongle for the Basilisk V3 Pro just stopped working. Does the Mouse Dock Pro on its own function as a transmitter for the mouse or do I need a new Dongle either for it to work?
Hi KaiDerHai618! The Mouse Dock Pro itself will work as a dongle as well. Though it can only pair with 1 "mouse" at a time and cannot be used to pair multiple devices like the normal dongle.
Well, unfortunately I need to get paid so I can buy and review more products. And inserting ad segments in videos is one way I earn money on the channel, which I prefer over asking for donations from my viewers. Just an FYI, There is a function to double tap right side of screen for touch devices to fast forward during video, and if that’s not enough, there is also a back button on the browser to go back and choose another video. Of course, there is the X button to close the window if you find the video too repulsive for your tastes as well. 😉
It's a Razer.com exclusive product. You can purchase one from the Razer Online store for $29.99. Though I do recommend getting one from other reliable retailers when they are at a discount.
@GamersClinic they are charging a min 10 dollar shipping on orders under 50 dollars. Meaning it is technically 40 dollars...and on ebay it is around 45 to 50 at the lowest..the dock pro right now is new at 69..and refurbished on ebay for 59...just fyi 😀. So in the end saving 20 dollars isn't worth losing wireless charging and a nice rgb stand.
I had the Basilisk Ultimate with dock, no issues with the lighting but the charging is terrible, have to adjust the position every time to get it start charging. So when I see the new Basilisk V3Pro I decided to upgrade. Yet again, this time got this RGB wont turn off while PC shut down problem!! As I saw the in the fourm, this been happeing over 9 months. WTF razer, I'm paying top dollars for this flagship mice, and they still dont wanna fix this the bug, so disappointing. I reckon they simply forgot to implant the function to dock.🤬😠
came here trying to see how to charge my basilisk v3 -- the dock snaps into place but it's not charging. foudn this out the hard way after seeing the power go lower and lower even after leaving the mouse for a day.
Hi rarxcat! Try check and see if the puck is turned into the correct position in the mouse so the pins are aligned. The three dots on the puck should line up with the single dot on the mouse. If it already is, then check to see if the USB ports are delivering enough power by connecting the cable directly into the mouse(using the same USB port the the dock is using). If it charges, then it could be the puck that’s defective, or the mouse. Try wirelessly charging something else with the dock, for example a mobile phone to eliminate the dock. If it doesn’t charge even when plugging cable directly into mouse, it could be USB power settings of motherboard. Hope this helps ^^
@@GamersClinic haha, funny enough, I tried connecting USB C to USB C and it worked -- apparently it was connected to a hub and it wasn't delivering the goods. Thank you for the reply :> I don't think this is a good buy, but I'm doing it for the RGBs. Hopefully Razer will come up with an updated Blackwidow that is compatible so it will be of some other use :>
does the mouse/dock know when the mouse battery is full or does it still continue to charge when docked? do you think this can be addressed from a software update or wait it out?
@@Jesus_616_Christ Hey I just charged it last night. The wireless charging puck gets really hot, but everything else is just slightly above room temperature. So I don't really think there's anything to worry about
@TheMoltenHusky you are the hero we dont deserve 👏🏼. Good to know, thank youuuu. I'm thinking of getting one myself 🤔 but first I'll need to pick up the ultimate lol
Yeah I know... Cant justify enough to purchase a new mirrorless camera with the current TH-cam earnings, so here's to 2023 in 1080p until the "boss" says it's ok to purchase a 4K camera >< Plus, why would you want to see the pores on my face that clearly?
@@GamersClinic Bruh anything above 720p is fine to watch ! Your content is amazing and really helpful, you helped me make a decision for a lot of products. Keep up the great work and ignore people who dislike for petty reasons xD
The build in dongle is interesting...but will it connect other hyperspeed devices like the new razer deathstalker v2 pro keyboard, or just the 3 mice currenty available?
Hi Andrzej! It will only connect with the Basilisk V3 Pro. Ideally it would be great and deliver more value if it could connect to the newer keyboards and all the 3 new mice ^^
It works with ALL the hyper speed multi device pairing compatible devices which is essentially any of the “pro” line even stuff as old as for example deathadder v2 pro. Obviously there is no 4k polling on those but they do work if you enter the pairing utility in synapse
@@frostgodx I tried and it still doesn't pair with anything else other than the Basilisk V3 Pro 😮💨Here's to hoping Razer gives it a firmware update soon....
@@GamersClinic Thats very odd indeed. I remember when i first plugged mine in there was no update but using the dongle from deathstalker v2 pro and a deathadder v2 pro updating the firmware was available as an option on the bottom when plugging the dock back in and i sadly never tried before that time. I wonder if something got rolled back with all the basilisk v3 pro dongle issues that were going on during release or something.
it is also compatible with the naga v2 pro, however every other problem you have mentioned still exists, unfortunately. so yeah, dont buy this crap, just use a normal wireless charging pad.....if you really want to.
![[UNCUT] “บอสณวัฒน์” ลากไส้!! ใครหนุนหลัง "แม่ตั๊ก ป๋าเบียร์" I คนดังนั่งเคลียร์ I 30 ก.ย. 67](http://i.ytimg.com/vi/QlD7mU2KKRk/mqdefault.jpg)
2 minute ad on a 6 minute video is not really cool. I am sorry that you are seemingly forced to do that and lower the quality of your videos...
Hi xXx! Can't really comment much on this topic here, but thank you for understanding 😉
@@GamersClinic Hi,
I wanted to ask you a courtesy, do you happen to know a method to disable the charging LED of the dock when the mouse is charging with the PC off, at night I'm going crazy, in my room it seems to be at a fucking rave!!
Ty
@@Armandocav1 Hi! I totally know what you mean lol! Currently the only method that I know of is to disable the lighting in synapse (at Brightness Setting to OFF) and then when you turn off the PC, the dock's light ring will be off. Other than that, we will need to wait until @Razer decides to patch it with a fix.
@@GamersClinic as expected…thanks for the quick reply!!
@@Armandocav1 You're welcome 😇
Do not buy the mouse dock pro. it is real garbage. it does not detect the mouse when you turn on the pc, when you restart windows. you must disconnect and connect the USB, sometimes it also throws errors in the load. if you leave it overnight it will overheat dangerously. It is a product that if you see on the Razer page it is not even for sale anymore. many people in the razer insider forum complain for all the problems it has. not recommended!
I had to do a mouse and dock update which you have to download manually by searching for them. Once I got everything updated and connected, it was a great experience and hasn’t given me any issues at all! The first couple of days when I couldn’t get it to work were really frustrating though.
Ad thats half the fucking video😂
Bad decision on my part 🤣
but the ad did help partially pay for the mouse dock and the earbuds.
I really like your production quality and style. Hope more people discover your channel dude!
Hi Nonamer! Thank you very much for the positive feedback! I'm glad that you enjoyed the video and hope you also like the other videos on the channel too ^^
+1 to what he said.
razor mouse dock doesn,t work at all, impossible to pair, that app doesn't event detect it, just infinite loading, no way to get to paring. and i think it doesn't even charge mouse
Good video but irresponsible to say the wireless charging dock causes over charging. The mouse itself is responsible for managing charge. So if it over charges on the dock its over charging when plugged in with the cable as well. It stays hot because wireless charging generates a lot of waste heat and is charging slowly. Not because its over charging.
the dock is kinda useless tbh, for that price its a joke.
WIth that said there is a lot of reddit threads popping how its just overcharging everything. It doesn't seem to have any sense/logic and just pumps the battery
Hi Fury! Luckily the Basilisk V3 Pro has built-in overcharge protection, so the mouse is safe. The dock itself probably doesn't have like many reddit users are reporting >
I bought the dock and also a puck
Does the dock come with a puck?? If so I’ll get my $20 back lmao
Hi El Chancho! If you bought it from Razer's Online store, the Mouse Dock Pro should come with a puck. Mine came with a puck and the dock.
Hope this helps :)
@@GamersClinic I bought it from Amazon and it says it comes with a puck in the details
THe status ANC Triple drivers ear buds are much better, then the earbuds you advertised here.
😆 Yep, but I gotta advertise so that I can fund future reviews on the channel hehe. Either way, Thanks for watching ^^
Your background music is super annoying, I’m here to listen to what you’re saying - what is the purpose of having it?
VERY interesting video.
I'm thinking of getting a Razer Naga V2 Pro for work (I like the detachable sides, so I can easily adjust to the number of buttons: I'm an old geezer). As far as the dock is concerned, I don't really care about the price, as it fits in with my professional expenses. On the other hand, what really puts me off is the fact that there's no charging safety device. Has this been corrected? And if not, what is the alternative today, 7 months after the release of your video?
He said that the it overcharges because he is confusing the fact that wireless charging makes a device warm and thinks it's because it's over charging. If the device does over charge he would have no what of knowing unless the battery gets swollen after a long while of being charged all day.
I've bought the Razer Mouse Dock Pro and I regret it. It seems to be a faulty product by itself. Already replaced it and the problem persists: The device wont be recognized by my PC after a reboot, not in Windows, nor in the BIOS. The only way is to unplug and plug in the connector again. But there are more problems. It causes my PC sometimes to crash with a BSOD, sometimes the cursor stops to move for multiple seconds!
Without that Dock my Basilist V3 Pro works without any issues.
I'll try to refund now.
I have the Basilisk V3 Pro so I think I would get the value I am looking for.
Hi there, just got the V3 and the Dock, I'll test them out and see how they work together. Also, the brand new Naga V2 Pro is compatible with the charger so there's a little more usefulness for it
Hi DeathSquad88! Congrats on the new mouse and dock! It's better now that the mouse can charge more than one mouse now, though I'm still hoping that Razer will add a keyboard pairing to the mouse dock too so that I can free up another USB port 😆
any update on the dock would be nice
@@BenjaminOlaie So far, no updates or official plans from Razer yet. Only support for the Razer Naga V2 Pro has been added like DeathSquad88 mentioned >
my basilisk v3pro cant charge by the mouse dock pro, already claime waranty for the mouse dock also got same problem
I was thinking the mouse alone is enuff and the dock is sus to me how it works on the dongle side
Hi felix! Yeah, for now I will recommend against getting it. It only pairs with just the Basilisk V3 Pro and nothing else...😭
@@GamersClinic i see it as wasted chance by razer, meanwhile a Qi charger is good to have, even a regular one
Will a generic wireless charger charge the mouse if you have the the hyperpolling dongle or would you need to either plug it in or have the mouse dock pro? I'm looking at the new Nagas. Love the mice but last gen wireless dock is questionable for the cost that it was. Also currious if the "hyperflux" mouse mat would be compatible.
Hi TwerkMaGerk! If you also have the Qi compatible puck, then any wireless charger that works with phones will be able to charge the mouse. As for the Hyperflux mouse mat, it will not work as it doesn't with phones. It also uses the same magnetic field charging as wireless chargers, but I'm guessing it doesn't deliver enough power and wattage to be able to charge other devices other than power the Mamba. 🤥
@@GamersClinic Thank you for the information!
Needed this post thank you for asking! Building a new desk, planned on buying this mouse once I had ths information lol. I want to mount a wirelesscharger under the desk and have it's charge point under the mousepad where the mouse would be used/stationary. Keeps the space minimal and allows for a charged mouse 24/7, Awesome!
mine work with naga v2 pro just so u know.
but tbh for the price for the mouse dock is really garbage.
I bought it because im a fan of basilisk series, but tbh i rather keep it a display and continue using my ultimate basilisk instead of switching over.
But as usual im very confirm razer will not update anything for the dock other than adding few more mouse that can charge with it.
Lets face it is razer , they always do things like this xD
PS: Feel like the basilsk and naga previous wireless version is way better . Kinda disappointed Tbh.
Hi Valentine! Yes, Razer being Razer is a bit disappointing lol. Luckily it works with more than one mouse now and like you said, it feels like it's more of a tech display than a real upgrade compared to the Basilisk Ultimate >
Did the battery overcharge thing get clarification, or fixed in any update? Does that really happen? I don't want to damage Basilisk battery, so I'm worried about the purchase of Dock.
Also, what if I want to use the mouse while charging? The normal cable seems too short, can I use regular USB-A to USB-C on dongle, dock and mouse itself, instead of Razer's own cable (I forgot what the name of razer's usb cable was)? Would be cool if I could use just regular 2 meter or 3 meter usb-a to usb-c cable, instead of razer provided short cable.
This guy saying that the dock is over charging your the mouse is a baseless claim. Wireless charging is very inefficient and generates as lot of waste in heat and that is why it gets hot. The mouse stops the charge at 100% and starts again when it gets to 99%. Because wireless charging is slower than wired charging it's going to be charging for longer than it not charging. So the chances of him touching the mouse when it is charging is much higher. And since it charges slow that is good for the battery. The only problem is the heat. But according to Samsung batteries on wireless charging devices are designed for this heat and will stop charging if the heat does get too high. Also if this mouse did over charge then it would do it when connected by the cable as well which would degrade the battery faster than your cellphone battery does since your cellphone doesn't over charge either. And it would also cause the battery to swell over time or even explode.
does anyone know if i can use the dock pro , only for the 4k polling rate for my viper v2 pro ?
Hi @adelinsicoe7174. You can use the dock pro with 500, 1K, 2K, and 4K polling after you pair it with your Viper V2 Pro 😉
At least it now works with the Naga V2 Pro.
Hi, are we able to charge the basilisk V3 Pro without the Dock? And How can we know that it’s already full charged?
Hi @givengiven5287! Yes, you can still charge it via plugging in the USB C cable that comes with the mouse, and it can be used while being charged as well.
@@GamersClinic I see. So, what are the benefits having and using the dock pro, besides wireless charging capability?
Just saw this after hearing about the new Razer Cobra Pro, I was wondering what your thoughts are now later on down the line about the usability of the dock? Would you consider it worthwhile now there are more mice that are able to use it? Or considering it's only the newer mice that are able to be used, whether you think it's still just another high price tag low value item? I do think the dock itself is cool, but not worth the price, considering the battery life of mice, I'd much rather just throw it on charge once a week. At the same time though, something like the feature backed Basilisk V3 Pro and the new Cobra Pro, with all the RGB and extra add-ons it would be nice to be able to throw on at the end of the day with how much extra battery is being drained by those extra features.
Hi @BulletWulf! I also just ordered the Cobra Pro and the only one thing I’m “wishing” that Razer would implement is to allow the dock to pair with multiple Razer mouse without needing . If it could, it would make it really useful for the price. If not, it probably will not change my initial opinion of it 😝
Would you recommend gettting just the puck and investing in a normal Wireless QI charger instead of going for the full dock seems like that could be a cheaper option .
I've just got my V3 Pro and Mouse Dock Pro but the mouse isn't charging on it. I've switched the puck over so it does stick to it, but there's no visual indication and the Razer Synapse app just shows the battery percent of the mouse going down. When the mouse goes dark it becomes unfound on Synapse but it still isn't charging. I've tried charging it when it's paired and unpaired but nothing is changing. Any ideas? Because it's so new, there's zero support out there for it right now. Also, like you said, both the underside of the mouse and the actual dock are getting very warm
Hi Chloe! Gratz on the new Basilisk!
From what you are describing, it sounds like either:
1. Your USB port that the dock is connected to is not supplying enough voltage to properly charge the mouse. Do you have a lot of other power hungry peripherals connected to the PC? (If unsure, try unplugging a few others first)
2. Did you turn the puck for the 3 dots to line up with the slightly shiny dot on the mouse after inserting it into the mouse? The contacts need to touch the pins.
3. You might have a defected mouse or dock unit or both. Try charging something else with the dock to see if that charges. If it doesn't charge even after you try #1, then it could be the dock unit. Also try charging the mouse with any other wireless Qi charger that you use with your mobile phone with the mouse powered on and see if synapse says the mouse is charging. This will help you identify it its the mouse.
If either of these do not work, then I am not sure what the problem could be. You will need to issue a ticket to Razer support to see if they can help you >
@@GamersClinic Thanks for the fast response! Just tried everything you said and then thought I'd try the puck the other way around in the mouse and that was it :(
I originally put the puck in so that the text on the inside would be right side up - because surely that makes sense and the pins all look in the same place anyway?? But it only charges for me if the text on the inside of the puck is upside down. Would you say that's defective or did you accidentally put yours in upside down too?
@@chloe4740 I just opened mine and the text is right side up. That's interesting though, the pins look all the same, so shouldn't have orientation issues. But glad that you finally got it working ^^
imo getting this was worth it, if you own a basilisk v3 pro or any other newer wireless mouse from razer you can get up to 8K polling rate.
For my mouse dock pro I wound up putting the usb charger cable that it came with to the computer instead of a usb hub, and that solved my issue there allowing me to wirelessly charge .
I just got the the device and i can confirm that it does not overcharges nor does it get hot when it was charging for hours. It warms up a bit but not enough to say it is hot. I am using it with a Naga pro V2. Works perfectly except the Naga caps at 1k polling rate.
Literally every single razer mouse of mine had this "double click" issue after a few months. Even after cleaning(!) and I am still considering buying another one... F*ck.
Can anyone help? I bought the dock for my Razer Naga v2 Pro and it won't take a charge like at all... I bought this as a bundle with the Naga from their store on Amazon so with that in mind it made me think it could work I mean it has the wireless puck insert and everything, please someone help I don't know what to do I don't want to go down the path of "Oh I just wasted my money for now reason"
For me the color doesn't change from red to green when loading, only when the PC is switched off, then the dock and the mouse change color depending on the charge level? Is this normal or how do you fix the problem, I've already reinstalled and run the cleaner over it?
Great video! And Damn, and I just owned the Viper Ultimate and dock for not even one year and here comes another new dock.
Hi Vince! Don't worry, you are not missing out much at this moment as this dock only works with the Basilisk V3 Pro ONLY >
Hey mate I gotta quick Question. My normal 2.4 GHz Dongle for the Basilisk V3 Pro just stopped working. Does the Mouse Dock Pro on its own function as a transmitter for the mouse or do I need a new Dongle either for it to work?
Hi KaiDerHai618! The Mouse Dock Pro itself will work as a dongle as well. Though it can only pair with 1 "mouse" at a time and cannot be used to pair multiple devices like the normal dongle.
Such a long ad mid video? No thanks, checked dont recommend channel.. sorry
Well, unfortunately I need to get paid so I can buy and review more products. And inserting ad segments in videos is one way I earn money on the channel, which I prefer over asking for donations from my viewers.
Just an FYI, There is a function to double tap right side of screen for touch devices to fast forward during video, and if that’s not enough, there is also a back button on the browser to go back and choose another video. Of course, there is the X button to close the window if you find the video too repulsive for your tastes as well. 😉
I think it’s a felony to burn money
Idk where you found the hyperpolling wireless dongle for 30 dollars lol..
It's a Razer.com exclusive product. You can purchase one from the Razer Online store for $29.99. Though I do recommend getting one from other reliable retailers when they are at a discount.
@GamersClinic they are charging a min 10 dollar shipping on orders under 50 dollars. Meaning it is technically 40 dollars...and on ebay it is around 45 to 50 at the lowest..the dock pro right now is new at 69..and refurbished on ebay for 59...just fyi 😀. So in the end saving 20 dollars isn't worth losing wireless charging and a nice rgb stand.
does the hyperspeed charge with a normal wireless charging pad?
thanks , nice review
Thanks for video!
I had the Basilisk Ultimate with dock, no issues with the lighting but the charging is terrible, have to adjust the position every time to get it start charging. So when I see the new Basilisk V3Pro I decided to upgrade. Yet again, this time got this RGB wont turn off while PC shut down problem!! As I saw the in the fourm, this been happeing over 9 months. WTF razer, I'm paying top dollars for this flagship mice, and they still dont wanna fix this the bug, so disappointing. I reckon they simply forgot to implant the function to dock.🤬😠
Iit has the same issue as the deathstalker v2 pro, RGG wont turn off while PC shut down. so dam annoying
Very likely. Even until today, still no fix lol
came here trying to see how to charge my basilisk v3 -- the dock snaps into place but it's not charging. foudn this out the hard way after seeing the power go lower and lower even after leaving the mouse for a day.
Hi rarxcat! Try check and see if the puck is turned into the correct position in the mouse so the pins are aligned. The three dots on the puck should line up with the single dot on the mouse. If it already is, then check to see if the USB ports are delivering enough power by connecting the cable directly into the mouse(using the same USB port the the dock is using). If it charges, then it could be the puck that’s defective, or the mouse. Try wirelessly charging something else with the dock, for example a mobile phone to eliminate the dock. If it doesn’t charge even when plugging cable directly into mouse, it could be USB power settings of motherboard. Hope this helps ^^
@@GamersClinic haha, funny enough, I tried connecting USB C to USB C and it worked -- apparently it was connected to a hub and it wasn't delivering the goods. Thank you for the reply :> I don't think this is a good buy, but I'm doing it for the RGBs. Hopefully Razer will come up with an updated Blackwidow that is compatible so it will be of some other use :>
@rarxcat Glad you got it fixed, and fingers crossed for that second part >
does the mouse/dock know when the mouse battery is full or does it still continue to charge when docked? do you think this can be addressed from a software update or wait it out?
I wish he answered, I would also like to know the answer to this
@@Jesus_616_Christ I just got mine today and there was a firmware update out of the box. I haven't tested if it gets hot or not tho
@@Jesus_616_Christ Hey I just charged it last night. The wireless charging puck gets really hot, but everything else is just slightly above room temperature. So I don't really think there's anything to worry about
@TheMoltenHusky you are the hero we dont deserve 👏🏼. Good to know, thank youuuu. I'm thinking of getting one myself 🤔 but first I'll need to pick up the ultimate lol
2022 and still 1080 content disliked and bye
Yeah I know... Cant justify enough to purchase a new mirrorless camera with the current TH-cam earnings, so here's to 2023 in 1080p until the "boss" says it's ok to purchase a 4K camera >< Plus, why would you want to see the pores on my face that clearly?
@@GamersClinic Bruh anything above 720p is fine to watch ! Your content is amazing and really helpful, you helped me make a decision for a lot of products. Keep up the great work and ignore people who dislike for petty reasons xD
@@akhileshshivade562 Thank you for the supportive words, and I am glad that my videos was able to help you in your purchase decisions. 😇
The build in dongle is interesting...but will it connect other hyperspeed devices like the new razer deathstalker v2 pro keyboard, or just the 3 mice currenty available?
Hi Andrzej! It will only connect with the Basilisk V3 Pro. Ideally it would be great and deliver more value if it could connect to the newer keyboards and all the 3 new mice ^^
It works with ALL the hyper speed multi device pairing compatible devices which is essentially any of the “pro” line even stuff as old as for example deathadder v2 pro. Obviously there is no 4k polling on those but they do work if you enter the pairing utility in synapse
@@frostgodx I tried and it still doesn't pair with anything else other than the Basilisk V3 Pro 😮💨Here's to hoping Razer gives it a firmware update soon....
@@GamersClinic Thats very odd indeed. I remember when i first plugged mine in there was no update but using the dongle from deathstalker v2 pro and a deathadder v2 pro updating the firmware was available as an option on the bottom when plugging the dock back in and i sadly never tried before that time. I wonder if something got rolled back with all the basilisk v3 pro dongle issues that were going on during release or something.
it is also compatible with the naga v2 pro, however every other problem you have mentioned still exists, unfortunately.
so yeah, dont buy this crap, just use a normal wireless charging pad.....if you really want to.
Hi Howard! Yeah, they are slowly adding more and more mouse compatibility, but maybe a bit too slow imo lol