Clipsal C-Bus cable listed in the slide text is not suitable for RS485 networks typically, it is only a Cat 5 UTP type cable, you should use proper Modbus shielded type cable with appropriate mains wiring segregation
Hi Dottore D! Thank you for the feedback. If you are the system owner, contact your installer. The current transformers may be installed incorrectly or the CT ratio factor on the smart meter may be set incorrectly. If you are the installer, please contact our support with your comments at support@fronius.com. Best regards, your Fronius Social Media Team
Hi Paul Grant! We are very sorry that you were not satisfied with our service/our products. Quality and customer satisfaction are extremely important to us. Please contact our support team with your concerns (support@fronius.com). and our experts will provide a solution as quickly as possible. Thank you! Best regards, your Fronius Social Media Team
Hi! Our Fronius Smart Meters are only compatible with Fronius Inverters and not inverters from other manufacturers. If you’d like to explore our solutions that are integrated with the Smart Meter you can find more information on our website: www.fronius.com/en-au/australia/solar-energy/home-owners/products-and-solutions/photovoltaics. Best regards, your Fronius Team
Hi Wolfgang! Yes, it can be used in a single phase system but the cost is higher than a Fronius smart meter 63 A-1 and therefore many installers prefer using a Fronius smart meter 63 A-1 for a single phase system. Best regards, your Fronius Social Media Team
Clipsal C-Bus cable listed in the slide text is not suitable for RS485 networks typically, it is only a Cat 5 UTP type cable, you should use proper Modbus shielded type cable with appropriate mains wiring segregation
Are the conversions from metric to standard available in the instructions for installation in the USA or do you have to do the conversion yourself.
My smart meter is not showing the correct consumption. It shows 140kw in the morning but the consumption is not more than 100kw. What can be done?
Hi Dottore D!
Thank you for the feedback.
If you are the system owner, contact your installer. The current transformers may be installed incorrectly or the CT ratio factor on the smart meter may be set incorrectly. If you are the installer, please contact our support with your comments at support@fronius.com.
Best regards, your Fronius Social Media Team
i am getting a no connection to smart meter.. i have been trying everything to get it going. Electrician must have installed incorrectly
Hi Paul Grant!
We are very sorry that you were not satisfied with our service/our products. Quality and customer satisfaction are extremely important to us. Please contact our support team with your concerns (support@fronius.com). and our experts will provide a solution as quickly as possible. Thank you!
Best regards, your Fronius Social Media Team
@@FroniusSolar your service and products are fantastic, just the electrician hasn’t connected properly in this case.
Hi Paul Grant!
Thank you very much for the great feedback.
Best regards, your Fronius Social Media Team
is smart meter compatible to other inverter.
Hi! Our Fronius Smart Meters are only compatible with Fronius Inverters and not inverters from other manufacturers. If you’d like to explore our solutions that are integrated with the Smart Meter you can find more information on our website: www.fronius.com/en-au/australia/solar-energy/home-owners/products-and-solutions/photovoltaics. Best regards, your Fronius Team
Can a 63a - 3 be used in a single phase system?
Hi Wolfgang! Yes, it can be used in a single phase system but the cost is higher than a Fronius smart meter 63 A-1 and therefore many installers prefer using a Fronius smart meter 63 A-1 for a single phase system. Best regards, your Fronius Social Media Team
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