The Holiday Card: Processing the Unexpected Loss of a Patient

Listen to ASCO’s Journal of Clinical Oncology Art of Oncology article, "The Holiday Card” (ascopubs.org/d...) by Dr. Laura Vater, who is a gastrointestinal oncologist at Indiana University Simon Comprehensive Cancer Center. The article is followed by an interview with Vater and host Dr. Lidia Schapira. Dr Vater shares how she processed the unexpected loss of a patient and how a colleague unknowingly helped her cope.
TRANSCRIPT
Narrator: The Holiday Card (ascopubs.org/d...) , by Laura B. Vater, MD, MPH
I kept her family holiday card tucked into the side pocket of my black briefcase for a year and 3 months after she died. I carried it back and forth to the office each day, never viewing it but with a deep awareness of its presence. It was a transitional object, my therapist said. I took it with me for reasons that were not logical or even fully clear to me-perhaps part of me thought if I kept it in that dark space, then maybe her death was not real, after all. Death is not new to me. Much of my work as a GI oncologist is palliating my patient’s symptoms and helping them navigate the end of life.
But she was not supposed to die. She was a vibrant, kind person, and I was treating her for a potentially curable condition. A team was assembled, a tumor board discussion was held, and a comprehensive plan was derived from published clinical trials and national guidelines. She was on track to finish chemotherapy and recover. She was meant to have decades more with her husband and teenage children.
This is what gnawed at me-death out of place. It was during a nap on a normal day, months into her treatment course. There were no proceeding symptoms or perceptible changes. The autopsy showed no apparent cause of death.
Amid it all, her family was kind and expressed thanks. “She was grateful for your investment in her,” they said. “She felt cared for.” Rechanneling my distress, I rechecked the dose of every chemotherapy agent she received, along with each supportive medication. It was all per protocol, verified by pharmacy teams, and infused without adverse reactions. Yet, the questions remained. I continued to carry the weight of responsibility, along with the holiday card.
In clinic the next week, I met a patient with the same diagnosis. Again, there was a multidisciplinary discussion, and we planned to give him the same drug regimen. After reviewing the more common side effects with him, a lump formed in my throat. “In exceedingly rare cases,” I said, “cancer treatment may lead to death.” My eyes began to water, and I pushed back the tears to answer his remaining questions.
He completed the treatment and, over time, had no sign of recurrence. Many more patients followed with the same diagnosis and positive outcomes.
And the card remained in the bag.
Over a year later, a senior mentor and I had a shared patient with two malignancies. We carefully discussed and managed her care, but she unfortunately had a rapid clinical decline and was admitted to the intensive care unit. Her family elected for comfort care, and she died soon after. We saw each other in the hallway the following week. “Just awful, wasn’t it?” he said.
I exhaled and nodded.
Perhaps he could see the invisible burden I carried, and he sighed. “We do the best we can with the data we have, but we’re treating terrible diseases. Sometimes, bad things happen that we cannot predict or prevent. We did everything we could for her.”
Something deep inside me released in that moment. Often, mentors do not realize how healing their words can be-even brief ones shared in passing on a busy clinical day. Eventually, on a quiet afternoon at home, these words gave me the courage to reach into the side pocket of my work bag and remove the white envelope. My name was written and underlined in royal blue ink.
Slowly opening the card, I saw once again a snapshot of life: a beaming family with arms around each other amid a blanket of paradise-green trees. They were huddled so close that there was no space between them. I imagined how she might have felt at that moment, the warmth of her children pressing on either side and the joy spreading across her face. Perhaps someone had told a joke just moments before. My face crumpled, and I began to sob. How badly I wanted to cure her, to restore her to health, to see her year after year for follow-up, and hear about her children’s unfolding lives. And now, they were navigating the world without their mother.
One of the most challenging aspects of practicing oncology is the uncertainty of it all. Even when the variables are the same-diagnosis, staging, and treatment-the outcomes are unpredictable. We, of course, know and rationally accept this as physicians. It is the nature of our work to care for diverse and varied human beings. But even so, when devastation occurs unexpectedly and without apparent reason, the toll of grief ...