Hi there! Unfortunately, FordPass no longer allows manual input of maintenance records under the service tab. Now, service history is updated automatically through Ford’s network of dealerships when service is performed. (AKA: if you have service done elsewhere, you will not be able to track it with the FordPass App). Hope this helps!
@@JessFordGroupplease let Ford pass app personnel / leadership know that removing the ability to Manually enter service is horrible customer service. Who made this decision? When I purchased my truck the ford app had all the information from the previous owner based on my VIN so I knew that regular service was completed. At any rate not happy ford app customer
Thanks for watching! To activate the theft alarm setting directly in your Ford vehicle, follow these general steps. Note that exact steps may vary slightly depending on your vehicle model and year: -Turn on the Vehicle: Start your vehicle or turn it to accessory mode. -Access the Settings Menu: Use the infotainment screen and go to the Settings menu. -Select Vehicle Settings: Look for an option that says Vehicle Settings or Vehicle. -Locate the Alarm/Anti-Theft Setting: In Vehicle Settings, find options related to Security or Anti-Theft. Some models may have a specific option for Alarm or Theft Deterrent System. -Activate or Customize the Alarm: Toggle the alarm setting on, and if available, customize your alarm notifications or sensitivity settings. -Check for FordPass Integration (Optional): If you’d like notifications on your FordPass app, make sure the vehicle is properly linked to your app, and enable alarm notifications under Vehicle in the FordPass app. If you’re having trouble finding the alarm settings, your owner’s manual should have detailed instructions specific to your model. If you email me your model/year/trim at marketing@jessford.com, I can help you out in more detail! Let me know if you need more help!
The majority of the comments are in line with my observations. The previous version of the application was superior due to its more extensive range of options. During discussions with Ford regarding this application, they indicated that they are endeavoring to incorporate those options in subsequent updates. However, based on past experiences, it is likely that these options may never materialize, similar to the SecurLock feature that was initially available but subsequently removed due to numerous complaints. I want all the old features back, trailer light check, zone lighting, power on board, and, of course, the securlock. Check out my page for other comments about the F150. 😊
Hi there! To change the units in the FordPass app from kilometers to miles, follow these steps: 1) Open the FordPass App on your phone. 2) Go to Settings: Tap on the three-line menu (hamburger icon) at the top-left corner to access the menu, then select Settings. 3) Select Vehicle Preferences: In the settings menu, find and select Vehicle Preferences or Units and Preferences (the exact wording may vary based on the app version). 4) Choose Your Unit of Measurement: Under the preferences, locate the option for Units or Measurement System. Change this setting from Metric (KM) to Imperial (Miles). 5)Save or Exit: The app may automatically save your selection, or you might need to tap Save. Once done, exit the settings menu. Your app should now display distances in miles instead of kilometers! If you don’t see the change immediately, try restarting the app or reach back out!
What year and model do you have? I know it isn't as handy as doing it on your phone, but you should be able to still do this in your vehicles features from the infotainment screen!
We uploaded a new FordPass app video that has some updates, so I recommend taking a look at it! Unfortunately, they do not have zone lighting available on the app...We are hoping it comes back soon!
I have a 23 bronco wildtrak and it had short drop on the windows and it did a update and now I don't have it. Why did they take it away and can I get it back?
It's possible that a recent software update may have altered this feature, but you can try doing a master reset or checking for any further updates through the SYNC system. Email me at marketing@jessford.com and I can send you the steps on how to do both of these! Let me know if that helps!
So how much does it cost, as in what is the cost for the network that the car uses to find ur phone. If I’m in a store pull my phone out what network is the car using for remote start
Hi there! The car uses its built-in modem and cellular network connection for remote features like remote start through the FordPass app. When you send a command from the app, it's transmitted via the internet to Ford's cloud servers, which then relay the command to your vehicle using its cellular connection. So, the car doesn't directly connect to your phone; instead, it uses the cellular network to communicate with Ford's servers. There is no extra cost or monthly payment for this service!
Great question! Here is a link to set up your climate control settings: www.ford.com/support/how-tos/fordpass/phone-as-a-key/how-do-i-set-up-remote-climate-controls-in-the-fordpass-app/ FordPass Connect is required to do this. So if you haven't activated it yet, here is a link how to do so: www.ford.com/support/how-tos/fordpass/fordpass-connect/how-do-i-activate-my-vehicles-modem-using-fordpass/
why i can't connect my ford edge with fordpass, when i wanna connect it gives me this article reads ( Access Denied The Enable Connected Services prompt on the vehicle screen was denied.) and it sends me (Sorry, there was an error and we were unable to complete your request to change authorization rights on Edge. Please try again later.) to my account.
Hi there! The error message you’re seeing usually indicates that the authorization process wasn't fully completed on your vehicle’s display. Here are a few steps to try: 1) Check for Updates: Make sure your Ford Edge's SYNC system is updated to the latest version. Sometimes, an update can resolve connectivity issues. 2) Reauthorize Connected Services: -Go to your vehicle's SYNC screen and select Settings. -Choose FordPass and make sure Enable Connected Services is selected. -Follow any prompts that appear. 3) Reset the FordPass App: Log out of the FordPass app, restart your phone, and log back in. Then, try connecting your vehicle again. 4) Disconnect and Reconnect Your Vehicle: -In the FordPass app, go to Account > Garage > select your vehicle > Remove Vehicle. -Re-add the vehicle by entering your VIN and following the prompts to connect. If these steps don't work, it might be best to contact Ford’s customer support directly or visit your local dealership for assistance. They can ensure everything is set up correctly and troubleshoot any issues with you. Hope this helps!
Ah! Yes, location could definitely affect the ability to connect the FordPass App to the vehicle, especially if you're in the Middle East. FordPass and its connected services are not available or fully supported in all regions globally. If the FordPass service is not available in your location, the vehicle's connectivity features and the app might not work as expected, leading to errors like "Access Denied."
Hi there! At this time, it looks like Zone Lighting isn't accessible through the app. However, Ford says they are continually "improving" the app, so fingers crossed this comes back?! I wish I had a better answer for you!
Hi there! To share an app: For iPhone: -Open the App Store on your iPhone. -Search for FordPass. -Once you find it, tap on the Share icon (a box with an upward arrow) next to the app’s name. -Choose how you’d like to share it (e.g., Messages, Mail, or AirDrop), and send it to your spouse. They’ll receive a link to download the app. For Android: -Open the Google Play Store on your Android device. -Search for FordPass. -When you find the app, tap on the Share icon (three dots or ‘Share’ button depending on your phone). -Choose your sharing method (like Text Message, Email, or Nearby Share), and send it to your spouse. They’ll get a link to download the app. To share access to your vehicle with your spouse in the FordPass app: Have your spouse download the FordPass app and create an account if they haven’t already. On your own FordPass app, go to Account > Your Vehicle and select the vehicle you want to share. Look for an option like Share Access or Add Driver (this option may vary by model). Enter your spouse’s email associated with their FordPass account and send the invitation. Once they accept, they should be able to access your vehicle’s features in their app. Let us know if you need any more help or email me at marketing@jessford.com!
If I go to Service I don't get tire pressure or mileage. I used to on previous version. Just updated to latest version. Each new version is loosing more functions..😢
Trust me, we have SHARED our thoughts to them on removing this feature! They did say they are continually trying to make improvements on the app and will notify when updates for this feature are available. Other than that, it is a waiting game!
I want my miles back not % for gasoline! Also when are they going to bring back zone lighting on the Ford app? I have zone lighting but I have to go out to my Ford Ranger & turn on from my screen! Doesn’t make sense when I could turn them on with the app!!!! Come on Ford bring it back please!
Trust me, we have SHARED our thoughts to them on removing this feature! They did say they are continually trying to make improvements on the app and will notify when updates for this feature are available. Other than that, it is a waiting game!
Sorry to burst your great presentation. Apple CarPlay and Ford Connect Pass only sync's with IOS16 or newer. Android Auto works regardless of the Software version. Also Ford wants $200.00 to update software on Sync3 and Navigation. Since your Ford Connect Pass, Rewards and GPS are linked to Ford, you authorize them to track your vehicle and gather data for free. Why does Ford not offer no charge Sync and Navigation updates but have no problem uploading your trucks location and truck operating conditions ?.
**Make sure your activate your FordPass Connect 1) Open the FordPass App. 2) Go to the Vehicle screen. 3) Tap the Fan icon to remote start your vehicle. Note: Your vehicle preconditioning should begin. 4) Tap the Climate Settings box. 5) Adjust the settings, as needed, for the following: -Target cabin temperature -Defroster -Heated steering wheel -Seats **www.ford.com/support/how-tos/fordpass/fordpass-connect/how-do-i-activate-my-vehicles-modem-using-fordpass/
Your ford pass app doesn't look like mine. I have a F150 lightning and there is no remote start function. There is only lock, unlock and climate control. Remote start is gone. Anyone have this issue? Can you show what it looks like with an EV?
Absolutely! We’re in the process of doing an app demo for EV drivers! Since EV’s don’t technically “start”, they removed that feature and added “climate control” instead. I’ll go into detail on this for the EV app version for you!
I would love to see a video of the app showing the climate controls for a Mach-E. I don't see them, or can't find them, but maybe that option doesn't exist (yet)?
We can't disagree with you...However, if you go to your ford account online (rather than on the app), you can still upload your service records. The owners manual, dependent on year/model, could be in the infotainment center of your vehicle. I know it isn't as convenient as it being on the app, but it is better than paper!
I have Ford Edge 2019 The New Ford Pass app update - If you have successfully updated the snyc on your Ford and no longer have the app connecting. If the activation steps do not work as mine did not after running the new app update - DO NOT go to the service department. There is one more troubleshooting to do If you have the option to schedule a turn on engine. Set the schedule for the day you have the app open 10 minutes ahead (it won’t do less than 5 min) If like mine, the scheduled time starts the car it will pair the updated app with full functionality. I called Ford Pass and requested they add this to the troubleshooting since it is the one thing they did not do with me. I almost brought it into Ford to be charged $125 diagnostic for them to look at this issue and who knows what they would have charged if I hadn't asked them questions and realized what needed to be done. Again, if you have an option to schedule do so and it will pair all the other features.
Thanks for sharing this detailed troubleshooting tip! That's really helpful advice for those who might run into the same issue. Scheduling a remote start as a way to pair the app with the vehicle’s system is a clever workaround. We appreciate you taking the time to explain your experience, and we’ll definitely pass this information along as a potential solution for others facing the same problem. Thanks again for watching and contributing to the community!
One of the big complaints on the previous version of the app was it was too complicated. Ford may have taken it too literal and made the app almost too simple. The more we voice what us consumers want/need from the app, the more likely they are to add it back!
I know I am going to sound like a classic IT employee, but try these steps: Restart the FordPass app: Close the app completely and reopen it to refresh the connection. Check your internet connection: Ensure you're connected to a stable internet or Wi-Fi network. Log out and log back in: Sometimes signing out of the FordPass app and signing back in can help resolve the issue. Remove the vehicle and re-add it: If possible, try removing your vehicle from the app and re-adding it by entering your VIN manually. Ensure your software is up-to-date: Check if there are any updates available for the FordPass app or your vehicle’s software. Please let me know if none of these work!!!
Is it essential to have a Ford pass on phone or PC? And how to turn off all the prompts noises ( Speed, the gear change ) and how to turn down the navigation voice or tones. ? Please. its literally ruining my love of driving. On the Ford Puma 2024.
You must be from out of the country with a Ford Puma! What do you think of it and where are you from?? Is the app required? No. But if you ask any employee at our dealerships who use it personally, we would say it is VERY handy. It makes certain things more easily accessible, without having to go to your vehicle to do them. To turn off or adjust the prompt noises (like speed and gear change alerts) on your Ford Puma 2024, follow these steps: Speed & Gear Change Alerts: You can typically adjust or turn off these sounds through the settings in the vehicle's infotainment system. Go to the Settings menu, then find the Driver Assistance or Alerts section. From there, you should be able to customize or disable these alerts. Navigation Voice or Tones: To turn down or mute the navigation voice, go to the Navigation settings in the infotainment system. You can usually find options to adjust the volume or mute the voice prompts entirely. Some models also allow you to adjust the volume by turning down the audio while the navigation voice is speaking. If you need more specific instructions, the owner's manual or your local Ford dealer can help. We hope this helps restore your love for driving!
@@JessFordGroup Thank you so much Niki. You are correct, I'm in the UK and just received my new car on Wednesday. I'm normally a good, safe driver that loves driving, but by the time I got home after running an errand. I felt like I had been nagged to death by a back seat driver. I am Hopeful that when I can turn these alerts off everything will change. The experience was that bad, the infotainment told me to pull over and rest. My immediate reaction, beautiful looking car. but a bit too much reliance on the infotainment facility. I mean I've driven for many years now, so I can look at it from an experience driver perspective. But from the younger generation perspective, if they are to become more reliant on the car to make the decisions for them ( I appreciate that is not what they are there for but we both know that AI is slowly increasing) and know it will happen. A Sat Nav is a good example of that. ) My concern is that they become less and less able to make their own judgments and we end up with people who literally can't drive. On Wednesday, my gut reaction is that the alerts are at the bottom of the screen so my eyes had to drop down each time to find out what the alert was. Taking my eyes off the road. And as these are a constant warning. Especially in the UK, where speed limits vary so much and so quickly in small villages for example. ( i.e. all the time.)Where as my previous car ( Peugeot) these were at the top of the screen. Including things like gear change and speed limits and they also are without the noise. I did use the volume button to turn down the navigation voice, but it was like every few seconds I had to repeat the action. Thank you so much for getting back to me. You have given me some faith that I can adjust my driving environment. Have a great day.
@@JessFordGroup Hey Niki, thank you so much for your response. You are correct I am in the UK. That's interesting my pass doesn't seem to have that many functions. It would be good if I could change e.g all the alerts from the app without having to sit in the car. Unfortunately I can't mute the navigation, there's a choice of voice or tone. Indeed I can turn the voice down as its speaking on the steering wheel. But have to do it for every twist and turn in the road. This car I believe with all its alerts would be good on a motorway, but in a small country like UK, where we are either in the country ( speeds limits etc changes quickly and multiple times in short distances) or towns with a lot of business going on around us e.g pedestrians, cyclists, road signs parked cars, narrow streets etc to navigate. The noises are an added distraction. When a driver needs to be aware of their surroundings as well as vehicle aware. The noises add an extra layer. I have managed to turn some alerts off, so my drive this morning was much more relaxed. However I had to re do them all after a short stop to a shop. Which is rather un necessary and annoying. But thank goodness the option is there all the same. I dare say I will adapt as we become better acquainted. Thank you again for your response.
I have no access anymore as the app store does not allow my Huawei P60 Pro to download !! Thus Fordpass does not work since the update anymore. What a shame Ford ! Thank you!
I am so sorry to hear this! Looking into this, it appears there are ongoing restrictions between Huawei and Google, so apps like FordPass that rely on Google services may not be available for direct download. In the meantime, you might be able to access some FordPass features through the web version at owner.ford.com!
If you don’t see the price ..it’s because YOUR DATA IS THE PRICE If you can’t turn it off… then WHO CONTROLS ..the flow of your privacy.. Obviously not the car owner CAR OWNER…does not equal… Harvested Data Owner
I have a 2016 Ford Escape titanium and this app is useless for me. For some stupid reason Ford left a few functions off of the 2016 escape that my daughters 2015 ford focus had. My daughters 2015 ford focus had a heated steering wheel but the 2016 Ford Escape Titanium does not have. This is my 3rd Ford Escape and will probably be my last Ford Vehicle. Just not happy with Ford.
Hi there! I am so sorry to hear about your situation! The Escape didn't come with heated steering wheels as a standard feature until 2017. Why so late? I am not sure... Not to be all "sale-sy", but if you are unhappy with your daughters vehicle, we can definitely find you something that you two are happy with! We can deliver all around the states🫡 Email me at Marketing@JessFord.com if you are considering or want some more information!
For sure. A lot of features are made to help or offer more info. If you don't need the additional help or info, than just disregard and go about your day!
The app is worthless now. It’s uglier and you can’t refresh the location feature. If I didn’t own Ford stock I would root hard for the company to go under, strictly because of this app
Even less functionality and it still doesn't work. This is the worst vehicle app out there. Ford really needs to spend some time producing something that actually works.
Definitely not disagreeing with you. I think they could have done a better job developing it and having a trial group test it out, prior to launching. Right away they came out with 5.0.1, 5.0.2, etc because of the bugs and fixes they had to do. The good thing is is that they are continually trying to update the app according to what the people are wanting, so the least we can do is give our input!
Can you unveil a big secret: Why does the app have less functionality with every major update?
I was asking the same question
I wish we had the answer to that😂😂😂
It’s so they can offer a “Pro” version with a subscription.
I'm disappointed with the app, I can't see range or odo. So charge status climate control and that's it. Esp being the mach e.
Zone lighting no longer on app 😢
I have FordPass v5.4.0. Is there a way to input maintenance under the Service History tab...like you used to be able to do??
I have the same version. I’m trying to figure out how to update to the new version but I don’t have that option.
Yeah, mine wont let me do it anymore either. So annoying!
Hi there! Unfortunately, FordPass no longer allows manual input of maintenance records under the service tab.
Now, service history is updated automatically through Ford’s network of dealerships when service is performed. (AKA: if you have service done elsewhere, you will not be able to track it with the FordPass App).
Hope this helps!
@@JessFordGroupplease let Ford pass app personnel / leadership know that removing the ability to
Manually enter service is horrible customer service. Who made this decision? When I purchased my truck the ford app had all the information from the previous owner based on my VIN so I knew that regular service was completed. At any rate not happy ford app customer
Don't quote me on this, but I believe you can still manually input services on the desktop version, just not through the app itself!
How to active the theft alam setting?
Thanks for watching! To activate the theft alarm setting directly in your Ford vehicle, follow these general steps. Note that exact steps may vary slightly depending on your vehicle model and year:
-Turn on the Vehicle: Start your vehicle or turn it to accessory mode.
-Access the Settings Menu: Use the infotainment screen and go to the Settings menu.
-Select Vehicle Settings: Look for an option that says Vehicle Settings or Vehicle.
-Locate the Alarm/Anti-Theft Setting: In Vehicle Settings, find options related to Security or Anti-Theft. Some models may have a specific option for Alarm or Theft Deterrent System.
-Activate or Customize the Alarm: Toggle the alarm setting on, and if available, customize your alarm notifications or sensitivity settings.
-Check for FordPass Integration (Optional): If you’d like notifications on your FordPass app, make sure the vehicle is properly linked to your app, and enable alarm notifications under Vehicle in the FordPass app.
If you’re having trouble finding the alarm settings, your owner’s manual should have detailed instructions specific to your model. If you email me your model/year/trim at marketing@jessford.com, I can help you out in more detail!
Let me know if you need more help!
The majority of the comments are in line with my observations. The previous version of the application was superior due to its more extensive range of options. During discussions with Ford regarding this application, they indicated that they are endeavoring to incorporate those options in subsequent updates. However, based on past experiences, it is likely that these options may never materialize, similar to the SecurLock feature that was initially available but subsequently removed due to numerous complaints. I want all the old features back, trailer light check, zone lighting, power on board, and, of course, the securlock. Check out my page for other comments about the F150. 😊
How do you change the app from km to miles ??
Hi there! To change the units in the FordPass app from kilometers to miles, follow these steps:
1) Open the FordPass App on your phone.
2) Go to Settings: Tap on the three-line menu (hamburger icon) at the top-left corner to access the menu, then select Settings.
3) Select Vehicle Preferences: In the settings menu, find and select Vehicle Preferences or Units and Preferences (the exact wording may vary based on the app version).
4) Choose Your Unit of Measurement: Under the preferences, locate the option for Units or Measurement System. Change this setting from Metric (KM) to Imperial (Miles).
5)Save or Exit: The app may automatically save your selection, or you might need to tap Save. Once done, exit the settings menu.
Your app should now display distances in miles instead of kilometers! If you don’t see the change immediately, try restarting the app or reach back out!
The old version I could even do a trailer lights check and now is gone, why in the F would they do that? It's very frustrating
What year and model do you have? I know it isn't as handy as doing it on your phone, but you should be able to still do this in your vehicles features from the infotainment screen!
Did 2017 ford fusion hybrid cloud start with it?
I am not sure what your question is. Can you rephrase it please? Would love to help you out!
Does my 2014 ford escape compatible with this app????
Hi! Ford vehicles as early as 1995 can be added to the FordPass app! If you are having any issues, please let me know and I will try to help you out!
@@JessFordGroup in the app it only shows my 2018 flex. It doesn’t show the unlock and lock or power button. Why is that?
What about how to use the Zone Lighting from the Ford Pass App ? I can no longer find it in the App.
We uploaded a new FordPass app video that has some updates, so I recommend taking a look at it! Unfortunately, they do not have zone lighting available on the app...We are hoping it comes back soon!
I have a 23 bronco wildtrak and it had short drop on the windows and it did a update and now I don't have it. Why did they take it away and can I get it back?
It's possible that a recent software update may have altered this feature, but you can try doing a master reset or checking for any further updates through the SYNC system. Email me at marketing@jessford.com and I can send you the steps on how to do both of these!
Let me know if that helps!
I am actually finding it hard to activate my vehicle. Perhaps do a video on the connection/activating steps.
I am filming another EV version tomorrow, so I will go through the steps of adding a vehicle then!
So how much does it cost, as in what is the cost for the network that the car uses to find ur phone. If I’m in a store pull my phone out what network is the car using for remote start
Hi there! The car uses its built-in modem and cellular network connection for remote features like remote start through the FordPass app. When you send a command from the app, it's transmitted via the internet to Ford's cloud servers, which then relay the command to your vehicle using its cellular connection. So, the car doesn't directly connect to your phone; instead, it uses the cellular network to communicate with Ford's servers. There is no extra cost or monthly payment for this service!
How do you edit climate control??
Great question!
Here is a link to set up your climate control settings: www.ford.com/support/how-tos/fordpass/phone-as-a-key/how-do-i-set-up-remote-climate-controls-in-the-fordpass-app/
FordPass Connect is required to do this. So if you haven't activated it yet, here is a link how to do so: www.ford.com/support/how-tos/fordpass/fordpass-connect/how-do-i-activate-my-vehicles-modem-using-fordpass/
thanks 👍
why i can't connect my ford edge with fordpass,
when i wanna connect it gives me this article reads ( Access Denied The Enable Connected Services prompt on the vehicle screen was denied.)
and it sends me (Sorry, there was an error and we were unable to complete your request to change authorization rights on Edge. Please try again later.) to my account.
Hi there! The error message you’re seeing usually indicates that the authorization process wasn't fully completed on your vehicle’s display. Here are a few steps to try:
1) Check for Updates: Make sure your Ford Edge's SYNC system is updated to the latest version. Sometimes, an update can resolve connectivity issues.
2) Reauthorize Connected Services:
-Go to your vehicle's SYNC screen and select Settings.
-Choose FordPass and make sure Enable Connected Services is selected.
-Follow any prompts that appear.
3) Reset the FordPass App: Log out of the FordPass app, restart your phone, and log back in. Then, try connecting your vehicle again.
4) Disconnect and Reconnect Your Vehicle:
-In the FordPass app, go to Account > Garage > select your vehicle > Remove Vehicle.
-Re-add the vehicle by entering your VIN and following the prompts to connect.
If these steps don't work, it might be best to contact Ford’s customer support directly or visit your local dealership for assistance. They can ensure everything is set up correctly and troubleshoot any issues with you. Hope this helps!
@@JessFordGroupthanks ,,, do you think my current location have an effect ???? i live in middle east
Ah! Yes, location could definitely affect the ability to connect the FordPass App to the vehicle, especially if you're in the Middle East. FordPass and its connected services are not available or fully supported in all regions globally. If the FordPass service is not available in your location, the vehicle's connectivity features and the app might not work as expected, leading to errors like "Access Denied."
Please explain how to get to my zone lightning on the app. ?? My22 wt bronco
Hi there! At this time, it looks like Zone Lighting isn't accessible through the app. However, Ford says they are continually "improving" the app, so fingers crossed this comes back?! I wish I had a better answer for you!
How do I share this app with my spouse
Hi there! To share an app:
For iPhone:
-Open the App Store on your iPhone.
-Search for FordPass.
-Once you find it, tap on the Share icon (a box with an upward arrow) next to the app’s name.
-Choose how you’d like to share it (e.g., Messages, Mail, or AirDrop), and send it to your spouse. They’ll receive a link to download the app.
For Android:
-Open the Google Play Store on your Android device.
-Search for FordPass.
-When you find the app, tap on the Share icon (three dots or ‘Share’ button depending on your phone).
-Choose your sharing method (like Text Message, Email, or Nearby Share), and send it to your spouse. They’ll get a link to download the app.
To share access to your vehicle with your spouse in the FordPass app:
Have your spouse download the FordPass app and create an account if they haven’t already.
On your own FordPass app, go to Account > Your Vehicle and select the vehicle you want to share.
Look for an option like Share Access or Add Driver (this option may vary by model).
Enter your spouse’s email associated with their FordPass account and send the invitation.
Once they accept, they should be able to access your vehicle’s features in their app.
Let us know if you need any more help or email me at marketing@jessford.com!
If I go to Service I don't get tire pressure or mileage. I used to on previous version. Just updated to latest version. Each new version is loosing more functions..😢
If you go to the service tab on the bottom, click the first section labeled “vehicle health”. This is where tire pressure and mileage is!
Can we get the light controls back for the Ranger Raptor on the app?
Trust me, we have SHARED our thoughts to them on removing this feature! They did say they are continually trying to make improvements on the app and will notify when updates for this feature are available. Other than that, it is a waiting game!
I want my miles back not % for gasoline! Also when are they going to bring back zone lighting on the Ford app? I have zone lighting but I have to go out to my Ford Ranger & turn on from my screen! Doesn’t make sense when I could turn them on with the app!!!! Come on Ford bring it back please!
Trust me, we have SHARED our thoughts to them on removing this feature! They did say they are continually trying to make improvements on the app and will notify when updates for this feature are available. Other than that, it is a waiting game!
Miles are back!
Sorry to burst your great presentation. Apple CarPlay and Ford Connect Pass only sync's with IOS16 or newer. Android Auto works regardless of the Software version.
Also Ford wants $200.00 to update software on Sync3 and Navigation.
Since your Ford Connect Pass, Rewards and GPS are linked to Ford, you authorize them to track your vehicle and gather data for free.
Why does Ford not offer no charge Sync and Navigation updates but have no problem uploading your trucks location and truck operating conditions ?.
I didn’t see where to go for temp setting
**Make sure your activate your FordPass Connect
1) Open the FordPass App.
2) Go to the Vehicle screen.
3) Tap the Fan icon to remote start your vehicle.
Note: Your vehicle preconditioning should begin.
4) Tap the Climate Settings box.
5) Adjust the settings, as needed, for the following:
-Target cabin temperature
-Defroster
-Heated steering wheel
-Seats
**www.ford.com/support/how-tos/fordpass/fordpass-connect/how-do-i-activate-my-vehicles-modem-using-fordpass/
Fuel level % I want I want my miles back
We agree!
Miles are back!
Your ford pass app doesn't look like mine. I have a F150 lightning and there is no remote start function. There is only lock, unlock and climate control. Remote start is gone. Anyone have this issue? Can you show what it looks like with an EV?
Absolutely! We’re in the process of doing an app demo for EV drivers!
Since EV’s don’t technically “start”, they removed that feature and added “climate control” instead. I’ll go into detail on this for the EV app version for you!
Our EV app experience video is up! th-cam.com/video/d2skOvtj9Jw/w-d-xo.html
U can’t track the car now like on the old update
They need to do another update. Can’t add service records.
Hi there! Although you can't add them through the app, you are still able to add service records on your ford account online!
I would love to see a video of the app showing the climate controls for a Mach-E. I don't see them, or can't find them, but maybe that option doesn't exist (yet)?
Ask and you shall receive! Video coming soon…
th-cam.com/video/d2skOvtj9Jw/w-d-xo.html
My 2019 Ford Fusion Energi does not have Ford Pass
Email me and I can help you out! Marketing@jessford.com
I bailed on it when they took away the ability to add your own service records AND the Owners Manuals. The app is now a dumpster fire.
We can't disagree with you...However, if you go to your ford account online (rather than on the app), you can still upload your service records. The owners manual, dependent on year/model, could be in the infotainment center of your vehicle. I know it isn't as convenient as it being on the app, but it is better than paper!
Great app if you want to be tracked more than they already do
I have Ford Edge 2019
The New Ford Pass app update - If you have successfully updated the snyc on your Ford and no longer have the app connecting. If the activation steps do not work as mine did not after running the new app update - DO NOT go to the service department.
There is one more troubleshooting to do If you have the option to schedule a turn on engine.
Set the schedule for the day you have the app open 10 minutes ahead (it won’t do less than 5 min)
If like mine, the scheduled time starts the car it will pair the updated app with full functionality.
I called Ford Pass and requested they add this to the troubleshooting since it is the one thing they did not do with me.
I almost brought it into Ford to be charged $125 diagnostic for them to look at this issue and who knows what they would have charged if I hadn't asked them questions and realized what needed to be done. Again, if you have an option to schedule do so and it will pair all the other features.
Thanks for sharing this detailed troubleshooting tip! That's really helpful advice for those who might run into the same issue. Scheduling a remote start as a way to pair the app with the vehicle’s system is a clever workaround. We appreciate you taking the time to explain your experience, and we’ll definitely pass this information along as a potential solution for others facing the same problem. Thanks again for watching and contributing to the community!
Each update it takes more features away, why ?
One of the big complaints on the previous version of the app was it was too complicated. Ford may have taken it too literal and made the app almost too simple. The more we voice what us consumers want/need from the app, the more likely they are to add it back!
Sadly it doesn’t even let me connect it at all
Says your authorization rights can not be changed
I know I am going to sound like a classic IT employee, but try these steps:
Restart the FordPass app: Close the app completely and reopen it to refresh the connection.
Check your internet connection: Ensure you're connected to a stable internet or Wi-Fi network.
Log out and log back in: Sometimes signing out of the FordPass app and signing back in can help resolve the issue.
Remove the vehicle and re-add it: If possible, try removing your vehicle from the app and re-adding it by entering your VIN manually.
Ensure your software is up-to-date: Check if there are any updates available for the FordPass app or your vehicle’s software.
Please let me know if none of these work!!!
Is it essential to have a Ford pass on phone or PC?
And how to turn off all the prompts noises ( Speed, the gear change ) and how to turn down the navigation voice or tones. ? Please. its literally ruining my love of driving. On the Ford Puma 2024.
You must be from out of the country with a Ford Puma! What do you think of it and where are you from??
Is the app required? No. But if you ask any employee at our dealerships who use it personally, we would say it is VERY handy. It makes certain things more easily accessible, without having to go to your vehicle to do them.
To turn off or adjust the prompt noises (like speed and gear change alerts) on your Ford Puma 2024, follow these steps:
Speed & Gear Change Alerts: You can typically adjust or turn off these sounds through the settings in the vehicle's infotainment system. Go to the Settings menu, then find the Driver Assistance or Alerts section. From there, you should be able to customize or disable these alerts.
Navigation Voice or Tones: To turn down or mute the navigation voice, go to the Navigation settings in the infotainment system. You can usually find options to adjust the volume or mute the voice prompts entirely. Some models also allow you to adjust the volume by turning down the audio while the navigation voice is speaking.
If you need more specific instructions, the owner's manual or your local Ford dealer can help. We hope this helps restore your love for driving!
@@JessFordGroup Thank you so much Niki. You are correct, I'm in the UK and just received my new car on Wednesday. I'm normally a good, safe driver that loves driving, but by the time I got home after running an errand. I felt like I had been nagged to death by a back seat driver. I am Hopeful that when I can turn these alerts off everything will change. The experience was that bad, the infotainment told me to pull over and rest.
My immediate reaction, beautiful looking car. but a bit too much reliance on the infotainment facility. I mean I've driven for many years now, so I can look at it from an experience driver perspective. But from the younger generation perspective, if they are to become more reliant on the car to make the decisions for them ( I appreciate that is not what they are there for but we both know that AI is slowly increasing) and know it will happen. A Sat Nav is a good example of that. ) My concern is that they become less and less able to make their own judgments and we end up with people who literally can't drive.
On Wednesday, my gut reaction is that the alerts are at the bottom of the screen so my eyes had to drop down each time to find out what the alert was. Taking my eyes off the road. And as these are a constant warning. Especially in the UK, where speed limits vary so much and so quickly in small villages for example. ( i.e. all the time.)Where as my previous car ( Peugeot) these were at the top of the screen. Including things like gear change and speed limits and they also are without the noise.
I did use the volume button to turn down the navigation voice, but it was like every few seconds I had to repeat the action.
Thank you so much for getting back to me. You have given me some faith that I can adjust my driving environment. Have a great day.
@@JessFordGroup Hey Niki, thank you so much for your response. You are correct I am in the UK.
That's interesting my pass doesn't seem to have that many functions. It would be good if I could change e.g all the alerts from the app without having to sit in the car.
Unfortunately I can't mute the navigation, there's a choice of voice or tone. Indeed I can turn the voice down as its speaking on the steering wheel. But have to do it for every twist and turn in the road.
This car I believe with all its alerts would be good on a motorway, but in a small country like UK, where we are either in the country ( speeds limits etc changes quickly and multiple times in short distances) or towns with a lot of business going on around us e.g pedestrians, cyclists, road signs parked cars, narrow streets etc to navigate. The noises are an added distraction. When a driver needs to be aware of their surroundings as well as vehicle aware. The noises add an extra layer.
I have managed to turn some alerts off, so my drive this morning was much more relaxed. However I had to re do them all after a short stop to a shop. Which is rather un necessary and annoying. But thank goodness the option is there all the same. I dare say I will adapt as we become better acquainted. Thank you again for your response.
Can you make a video on for fordpaaa rewards
Hi there! We made a video on the old ford pass app, but that video covers the rewards!
I have no access anymore as the app store does not allow my Huawei P60 Pro to download !! Thus Fordpass does not work since the update anymore. What a shame Ford ! Thank you!
I am so sorry to hear this! Looking into this, it appears there are ongoing restrictions between Huawei and Google, so apps like FordPass that rely on Google services may not be available for direct download.
In the meantime, you might be able to access some FordPass features through the web version at owner.ford.com!
I want to experience the control service. May I request the access?
Hi Jaesung! Unfortunately, i cannot approve access to somebody else's vehicle. If you own or lease a Ford vehicle, you can connect using the VIN.
It's the worst app update
I wouldn’t say it’s the worst, but it’s definitely up there😂
too bad Ford eliminated complimentary 250kw charge
Yes, EV app info please.
Working on that this week and release Friday!
It is up! th-cam.com/video/d2skOvtj9Jw/w-d-xo.html
If you don’t see the price ..it’s because YOUR DATA IS THE PRICE
If you can’t turn it off… then WHO CONTROLS ..the flow of your privacy..
Obviously not the car owner
CAR OWNER…does not equal… Harvested Data Owner
Each update seems to remove features. Soon the app will do nothing
We are not disagreeing with you...
I have a 2016 Ford Escape titanium and this app is useless for me. For some stupid reason Ford left a few functions off of the 2016 escape that my daughters 2015 ford focus had. My daughters 2015 ford focus had a heated steering wheel but the 2016 Ford Escape Titanium does not have. This is my 3rd Ford Escape and will probably be my last Ford Vehicle. Just not happy with Ford.
Hi there! I am so sorry to hear about your situation! The Escape didn't come with heated steering wheels as a standard feature until 2017. Why so late? I am not sure...
Not to be all "sale-sy", but if you are unhappy with your daughters vehicle, we can definitely find you something that you two are happy with! We can deliver all around the states🫡 Email me at Marketing@JessFord.com if you are considering or want some more information!
And gives your info to other organizations
You can’t Edit self service
Correct, you are not able to edit self service on the App. However, you can still add self service records on your ford account online!
Is only beneficial if u think is for u if not don't bother
For sure. A lot of features are made to help or offer more info. If you don't need the additional help or info, than just disregard and go about your day!
1 step forward, 47 steps back 😂
Got miles back but now face recognition is gone.
Hi there! I just personally logged out and back in and I was able to still use face recognition. What version of the app do you have?
5.4.0
Hmmm. Try going into your phone settings, go to FordPass and make sure that "Face ID" is toggled to on!
The app is worthless now. It’s uglier and you can’t refresh the location feature. If I didn’t own Ford stock I would root hard for the company to go under, strictly because of this app
Location should be updated now!
Just AWEFUL.
Huge Miss!!!
QUIT MESSING FORD
Even less functionality and it still doesn't work. This is the worst vehicle app out there. Ford really needs to spend some time producing something that actually works.
Definitely not disagreeing with you. I think they could have done a better job developing it and having a trial group test it out, prior to launching. Right away they came out with 5.0.1, 5.0.2, etc because of the bugs and fixes they had to do. The good thing is is that they are continually trying to update the app according to what the people are wanting, so the least we can do is give our input!
Useless app now.
Why are you reading from a script? Either you know what you are talking about or you don't.
Sometimes words aren't easy....
Sorry man. I'm not even brave enough to post a video yet I critique you.