What is CRM?
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- เผยแพร่เมื่อ 13 ม.ค. 2014
- Explore how CRM can help your company gain a 360 degree view of your customer data.
To learn more about CRM: www.baass.com/crm
For more information contact BAASS: www.baass.com/contactus - วิทยาศาสตร์และเทคโนโลยี
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Perfect, this is just what I needed, thank you for pointing this out.
Thank you so much
THANK YOU! This is just what I was looking for when I started searching for the meaning of the term CRM. The first video I found dove right into what it DID, not what the letters stood for and what it WAS. Yes, this is a very basic video - but if a business or person isn't IT savvy, this is exactly what is needed to start them on their journey to better serve their customers/clients. I wish I had a company to recommend your business to!
We're happy to hear you found our video helpful, thanks for the comment!
A little over 8 years after this was uploaded, it came in a search result and I found it very useful. The people who worked on this video in 2014 must have moved on to greater feats. TH-cam is indeed evergreen and magical.
Customer satisfaction survey is really good
The best explanation ever! Thanks!!
We're glad you found this helpful!
in what app did you made the video or presentation?
The app used is called VideoScribe
Can u tell me what are the CRM tools and techniques which organizations can use?
can you tell how you doing this video ? what is the tools? and thank's
We created this video using an application called "VideoScribe"
I have done CRM course myself
This is really helpful and very interesting
Glad it was helpful!
Which application do you use for your videos please tell me?
We use an application called VideoScribe
Very simple.
Thank you Sergio, we try to make our explainer videos simple yet effective!
this was really helpful
We're glad you found this helpful!
Very helpful - now I actually understand what CRM means
We are so happy that we were able to clarify the term CRM for you Ashmed!
Badiya bhai.
Pipelines? So, it's a series of tubes?
The term pipeline is used to describe progress toward a long-term goal that involves a series of discrete stages.
For example, a sales pipeline can help you visualize your sales process. It will show you where in the sales funnel all your deals are, where deals are stalling and which sales activities are bringing in the most revenue. It adds a layer of accountability and makes goals easier to achieve by breaking the sales process down into small, trackable tasks.
We hope this helps clarify!
the future of care/ to the people / product / process.
We agree! CRM is a great tool for maintaining customer relationships and improving the overall customer experience.
this was pretty good
We're glad you enjoyed our video!
Very informative Video. For those who say "doesn't make sense or whatever" please don't leave negative comment because "you are the one who can't get the point". Not everybody is like you.
Thank you for your feedback Khan, we appreciate it!
Does CRM work the same as ERP
ERP and CRM systems use different approaches to increase profitability. ERP focuses on reducing overheads and cutting costs by streamlining operations and business processes; reducing the amount of capital spent on those processes. While CRM works to increase profits by producing greater sales volume and customer satisfaction.
While the entire organization will come to rely on both ERP and CRM systems. ERP is primarily for financial data and the finance department, while CRM is customer data used by the sales and customer service departments. We hope this helps!
Okay, I somehow got it but it's not about how we keep the data inside the database. Still, thanks for the info.
You're welcome, thank you for the feedback!
Excellent
We're glad you think so Moi!
Thanks.
No problem, thank you for watching our video!
I don't get it. It sounds like all CRM is, is a central database. If that's the case, why don't they call it CDB. Besides that, if all departments have access to the customers info, how do you account for information security?
It is a central database, but primarily for information relating to customers. It's similar to when you have multiple databases for different aspects of a business, like one for vendors and products and another for marketing.This video is trying to convince people that they need CRM, and BAASSTube likely provides some kind of software or service that is specialized to CRM. It's not called a Central Database because it doesn't hold all the information in for the entire company, just what these customer-relation type positions may need. Security is easily handled by keeping the database local and regulating access from within the companies already existing security measures. Those are just some quick answers. Please note that I'm not a BAASSTube employee, this is just my personal understanding based on my job experience with another solutions-based company.
Thanks for video, but it is not descrybed for me. CRM is type of software that store all data about customers and stuff. ok. That can be sayed in one simple sentence. But, how is it different than good project management soft?
Great question! CRM Software is designed to manage customer data and relationships. It's a software type that focuses on the business's external activities. Whereas Project Management Software is dedicated to projects, or large business goals with clear start and end dates, deliverables, and budget restraints.
Can’t you do the same using Microsoft Excel?
Yes, Excel and Crystal Reports.
Online internet's learnings
Really nice , keeps growing and sharing :-)
Thank you!
good
We're glad you enjoyed our video Sarthak!
Thanks in advanced. Know I understand what CRM really means.
We're glad we were able to clarify the term CRM for you!
Op
Ok
nice information video
Glad you like it!
This video drags
Wayyyyyy too many hypotheticals.
We're sorry you think there were too many Michael, thank you for sharing your feedback!
send CRM in hindi
Classic Karen…
CRM - bloated, overpriced, slow, unnecessarily complex piece of crap software, that could be done by domestic developers.