Kano Model and the Net Promoter System (NPS)

In this webinar, Therese Steiner, J.D., ASQ CSSBB, outlined the basics of the Net Promoter System (NPS), as well as the Kano Model. The Kano Model was presented as a tool that can be used to help analyze customer feedback gathered through NPS and other customer surveys. This recording is posted with speaker permission. (Presented 11/28/18)

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Fantastic content