ServiceNow Knowledge Management : The Beginner's Guide to ServiceNow Knowledge Management

ServiceNow Knowledge Management : The Beginner's Guide to ServiceNow Knowledge Management
Hi All,
Hope you are doing good.
In today's tutorial we will look into ServiceNow Knowledge management application with demo.
ServiceNow Knowledge Management is a feature within the ServiceNow platform that allows organizations to create, manage, and share knowledge within the company. It allows employees to easily find and access the information they need to do their jobs more efficiently.
ServiceNow Knowledge Management can help a company in several ways. It can improve employee productivity by reducing the time and effort required to find the information they need. It can also improve the quality of service provided to customers by ensuring that employees have access to accurate and up-to-date information. Additionally, it can improve the overall efficiency of the organization by reducing the need for repetitive tasks and enabling better collaboration among team members.
The benefits of ServiceNow Knowledge Management include:
Improved employee productivity and efficiency
Increased accuracy and quality of service provided to customers
Better collaboration among team members
Reduction in repetitive tasks
Increased knowledge retention and sharing within the organization
Better decision making with access to accurate information
Improved compliance with knowledge management policies and procedures
Better tracking of knowledge management performance and progress
Increased customer satisfaction by providing accurate information
Easy and timely access to accurate information for the employees.
Hope you like this video . If yes please like this video and subscribe to my channel to get updates on my future coming videos.
Regards,
Amit Gujarathi
Technomonk

[@jibzeejay7648]

Thank you very much!!!!

[@amitg]

Thanks for your kind words

[@vishnualluri863]

Hi Techno Monk,
First of all Thanks for making videos.
can you please make videos on ITOM like
Discovery,CMDB,Asset Management.
Please consider my Request.

[@amitg]

Sure bro.. Let's get started

[@vishnualluri863]

Thanks for your response.

[@Evilasdevil]

Thank you, would you please tell me how to enable the template article and version of article,
for example if we edit the exist article and republished then it version change from 1.0 to 2.0
Article 1.0 move to outdated and 2.0 moved to published

[@bhanusreegourneni2385]

Can explain better.