A note on customer satisfaction - customer satisfaction is a function of quality and price. People who pay a lower price for something, may not expect the item to be the most premium quality, but are pleasantly surprised when it is. If the company raises the price to equal competitors, then their satisfaction scores might decrease.
as a laid off tech worker who's role was replaced by someone in India (verified by a new Indian job posting identical to my role after layoff), this case does not hit hard exactly.. just a bit close to home
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A note on customer satisfaction - customer satisfaction is a function of quality and price. People who pay a lower price for something, may not expect the item to be the most premium quality, but are pleasantly surprised when it is. If the company raises the price to equal competitors, then their satisfaction scores might decrease.
as a laid off tech worker who's role was replaced by someone in India (verified by a new Indian job posting identical to my role after layoff), this case does not hit hard exactly.. just a bit close to home