Most people over the age of 40 today are still dumb as can be when it comes to technology. Just yesterday my parents put Chromecast into their TV, looked at it blanky and asked me "Why isn't netflix working?" lol
This video only shows easy-to-solve problems. Try to please a customer returning a broken brand new console without losing money; or someone who wants to return a new game after opening it because his kid already had it or didn't like it.
Right!? What's funny is I found myself comparing these actors to the crappy ones on recent big network TV shows, such as, "Manifest." These people appear authentically genuine!
“What are you supposed to do? Tell them what you really think?” Oh my, I worked in retail and the amount of times I wanted to do that over what some customers think they can get away with is huge.
I was a store manager at an appliance store. A customer wanted me to exchange his washer and dryer after they'd had it for a while beyond the return period. They needed it serviced, and it was covered under warranty. I told the man no, he'd have to get it serviced. He then told me out loud, in front of everyone else in there, "I'm gonna take this washer and dryer and shove it up your ass!!!". I told him that wouldn't work, sir. He said, "Why the hell not?". I said because I already have a side by side Amana refrigerator up there along with a Whirlpool dishwasher. Everybody laughed out loud in there but him, so he just stormed out of there. Never saw him again.
Hmm the beautiful thing is that, as long as you're straight forward with no bs from the start, it actually works better on them. The ones intentionally trying to screw you and the ones that are honestly as stupid as they seem.
I miss going into toy stores and walking past the glass counter and seeing all the Nintendo games and items in there. There is just something amazing about seeing those fun boxes, and the pixels on the games that I love. What I would do to go back in time to the 80s. The best time of my life.
@@SegaDisneyUniverse It was fun. But it was not just fun. There was a sense of duty to each other. People still had fun but had responsibility. Today, it is all about YOU adapting to them. YOU changing your comfort level to adapt to them while they claim they should not have to change for you. Crime was not as high. The overall attitude was just better and it showed through movies, music, art, politics, games, t.v. shows and so on.
Same brother, same. Looking at that wall of Nintendo carts behind blue sweater guy at the end of the video makes my head rush with nostalgia. I'm suddenly 8 years old again and standing in Kay Bee Toys. It's an almost indescribable feeling.
@@GD-iy8mb I'm a millennial. It's TRUE. Even if we disagree though, we aren't offended by it. If we said what we really thought though, customers would probably be offended and really, we'd run a serious risk of losing our jobs. I know, I've worked retail off an on since 2011. I'm 25 so I'm a millenial.
Test version, monitor was just turned off at that part or something. We can with decent certainty actually say that it's unlikely that they just imposed a video of the game playing like they would to day, because back then, that would actually be less likely than someone just playing until that point during a break, pausing and turning the monitor off.
It was a different world at that time. Nothing like how it is today. I'd gladly forsake all modern technological conveniences to go back in live at the time.
I've never once worked for a company that had a video like this. It's stunning how well you can be trained to deal with these issues. Today, they leave you to the dogs.
This isn't any valuable "training." Notice that the impossible to please customer is the scenario that you don't see the end of. The narrator says "what do you do?" Giving a phone number ain't gonna work there
All due respect, this is not the kind of training I would give the highest regard. It is experience and/or hands on that gives the best training in the field. Mistakes is the best teacher.
I've worked for a large department store, and we had to watch stuff like this fairly regularly. But what they make now is no where near as entertaining or softspoken. Somehow even more cheesey, and the way they try to sell to you that your crappy dept store job 'isn't so bad, it can actually be awesome' is dialed up over 9000 these days. And that's just job instructional videos, not the ones about HR concerns and potential on-site active shooter situations. :V
2:37 What was so tough about this interaction? He helped the customer in 30 seconds, she was totally understanding and even offered to bring him a pie!
yes! I remember when my dad got me mines. He made me go in my room pretending I was in trouble and when he called me out as if he was made and to my surprise he had the ninendo hooked up with mario running and he gave me a big hug. One of the best memories I had with him. I still have that ninendo to this day!
The whole "I'm in a real rush" tactic is a real thing. Worked the customer service desk at bed bath and beyond for years and everytime we got something like that the policy was- we'll be happy to talk to you when you have more time for this.
"Only a small percentage of those products that were returned by your customers were actually defective, an excellent track record for a high quality product." Man i miss the 90's. Companies used to care about quality.
That track that kicks in at about four and a half minutes in really kicks ass. Also I'm pretty sure that dude with the Gameboy and the glasses was the doctor from Enterprise
Most of their issues are definitely idiotic. But you definitely don't wanna start engaging in a business with the mindset of "customers aren't shit". Without customers, a business isn't a business. It's ten or so douchebags sausage-festing an abandoned building.
The cleaning kit was really a great tool and I miss calling that number! I never blew into my packs like most kids. Another trick was pretty much just unplugging the game and system and trying all over again and it never failed.
@@greenhowie you actually had to watch a training video on VHS? I think, but could be wrong, that I watched a dvd circa 2009 when I got a job at a grocery store. It might have been a VHS
@@berzerkbankie1342 Yeah to be honest I'd have been happy with a DVD even though it's antiquated at this point when you could just upload it to YT. They should stay back in 2009 lol. Was funny seeing everyone react to how freaky it looks pausing a VHS though.
@Red Lil Anime Well, son, take a seat and let this Old Man tell ya a story... *children gather* *cue my Old Man Theme* *camera slowly zooms out* *audio fades out* Credits Old Man as himself Produced by Old Man Etc.
Bro, and then the repair dude says "if you put it in number 2, it won't work." He should've said number 2 is for the second player. Number 1 is for one player. Now she's never going to allow her child to play multiplayer. :(
@@fulvor778 Instead of punching her in the face 57 times, he gave a nice and calm answer that "fixed" her problem. That's pretty much all you can hope to do for people who "just don't get it". I've given my S8 Galaxy to my mom to use, over a windows phone. I helped her buy an S22 when they fucked over EVERYONE making all non 5G capable phones obsolete. She still comes up with the stupidest god damn bullshit to get mad over, because she doesn't understand something that she can google ON THE DEVICE she is having trouble with about what trouble she is having. People from pre-internet days at least had some sort of excuse. When you literally have the answer to any question about the thing in your hand accessible by the thing in your hand... and you don't make the attempt to look for an answer, you have serious problems,. At least this fake mom didn't complain about there being no picture, because she doesn't own a television.
You never saw adults playing video games in commercials or tv/movies back then. I remember being surprised watching Chandler playing on his PS1 in Friends.
Wow! This brings me back. My best friend's older brother worked at Electric Boutique, and stole this training tape from work because he hated his boss. I remember when he brought it home, my best friend invited me over, and we watched it together. I remember getting bored, and was more interested in the games than anything.
And we only made things worse in the long run, with all the copper-oxidizing helping moisture in our breath, lol. A q-tip and rubbing alcohol was always necessary after a while of that good ol' blowing procedure.
I've played on original DMG enough. Yeah it looks washed out, it's heavy and it runs through batteries. The screen is visible enough to play on if you're not in a dim corner of the room. I wouldn't say it *needs* a backlight, but it plays best near a lamp. And it's more visible in dim-ish light than the original GBA if memory serves. I grew up on GB Pocket though, which has a MUCH improved screen, about the same legibility as pocket calculator LCDs. That legit didn't need a backlight under most lighting conditions, though I had a wormlight to play in dim or dark lighting. I still have it, it still works great, and it still gets way longer battery life than my 3DS.
They used quite a few famous TV actors in this. 0:20 I doubt you could convince Julianna Margulies to do this again today. She was such a cutie pie in this back in 91!
I remember sending my GameCube for repair due to excessive "an error has occurred. Check you instruction manual for further support". They said everything was just fine. ten years later I discovered it was the potentiometer.
2:25 I love how the guy is such a boss, he fixes the contrast then proceeds to move the pieces perfectly while facing the screen away from him. Insult to injury.
Im happy to tell you that you don't need a new Iphone, Mac, or Ipad instead you just need the new IBrain, it collects and stores your passwords for you, it helps with taxes, and makes all of your adult choices for you! Don't know what to get your girl for that special day? IBrain does!
Orangefish XD, Funny you should mention that, I'm gettin' started on a series in a couple days when I'm back home from vacation. I've got a couple private test uploads for some renders I've been workin' on as well. Glad you're likin' the visuals, hope to see you around. ツ
@@aldousperevzky I think there's generators online that make logos like that. 80's logo creators or something like that. Just look it up and you should find one.
This video was so inspirational. It not only taught me that the customer is always wrong, but to also lead them to believe a design flaw with the product we sell is totally their fault! Thank you so much, Nintendo!
Rule #1 in any customer service environment, "nobody knows how to read." Customers are usually wrong. If you haven't worked a customer service job before, you may struggle to understand how little the average person thinks about what they're doing.
I’ll be honest, that, along with the job of playing NES games and helping gamers guide them through such tough obstacles, are considered such a dream job for gamers. But nowadays, those jobs are exclusive to Nintendo headquarters and as for helping gamers, TH-cam is now a thing with walkthroughs of all games (except for obscured ones). Man, I wish those jobs still exist longer, especially being a gamer guidance to certain games as I take phone calls.
The classic 90s Vaseline lens. This was surprisingly well done. Training videos of this nature were always ridiculous and these people actually felt real.
I'm watching this video again today because I've always just enjoyed matching it, but now I'm realizing that this video taught me everything I needed to survive in retail.
I love how they completely skip over how you're supposed to handle the guy who spilled soda on his nintendo... it just ends with no resolution. They don't even know how you're supposed to get out of it, they just say don't give him his money back and good luck
For a corporate video this is pretty good given its time. Nowadays, big companies can't even produce this level of production for their training videos.
Videos? Try hours of tests and what if simulations. My last employer didn't bother with videos hardly. I think I watched like 2 that were 30 sec. Each in length. Then spent the rest of my first day clicking on words on a screen.
These were simpler times, technologically. I still remember when the internet just started to get popular. The first multiplayer game I played on the internet was runescape.
The interaction with the woman who put the controller in the wrong port, there's a hint of sarcasm and dude wanted to call her and the kid a dumbass lol. "Uh huh, ok, well, plug it into port 1"
It was my dream as a kid to work for Nintendo! I would have killed to work for $5/hour (minimum wage at that time) at Nintendo just so that I could buy more NES games!
I've worked retail for about 6 years now. Every day holds another problem a customer got out of bed just to complain about, but I've learned there are ways of speaking your mind, while keeping your job. Be very direct and descriptive of the policies. You need to sound confident that THESE ARE THE POLICIES, which means you need to fully understand said policy and explain such to them. If they are trying to get free stuff out of you, or just cause problems, this is usually where they'll stop, but if they decide to go further, your managers/supervisors are there for that reason. Call the supervisor or manager over and tell the customer "[name] can continue assisting you with that". If its something that is a technical policy, like at restaurants its illegal to block the aisle next to the booths with stuff like highchairs or slings. Think about the situation around you: Is it busy? If not, you've already warned them the potential of food being dropped on their kid, or someone tripping over the highchair. Just serve them, and be done. Never see em again and even if you do they're gonna have to hear the policy from you every time they come. Remember, no matter how easy or hard the shift may seem you aren't leaving until a specific time (or close to one). Just know that one customer isn't worth the $400-700 you are gonna miss shifts wise while you find another job.
I very much enjoyed this. A simpler time. I think we all miss customer service being “fun” 😂. In all seriousness though, I do miss being able to go to stores like this. I remember all the fun trips to Toys R Us, Funcoland, Babbages and KB Toys (where my brother used to work back in the day). It was pure magic.
Nice seeing a young Dr. Phlox! That first bit reminded me of long ago when I took in some used games to trade in at a mom n pop used games store. About a week before one of my friends had gotten rip roarin' drunk and took what I can only describe as the longest piss ever in a corner where these games were sitting in a bag. One of the games had gotten the full brunt of his 10 minute plus bladder attack and it had dried all over the box. That wasn't the most disgusting part. No, that was when the clerk at the store asked what was crusted over the game and before we could answer proceeded to lick his fingers and clean it off....then lick his fingers again to clean it off more. Finally, after almost cleaning the whole thing off (essentially with his tongue) giving it back and saying we could get more $ at a different store nearby.
NotSo SunShiny You are correct. Between 1963 and 1968, Yamauchi invested in several business lines for Nintendo that were far from its traditional market and, for the most part, were unsuccessful.[32] Among these ventures were packages of instant rice, a chain of love hotels, and a taxi service named Daiya. A love hotel is a type of short-stay hotel found around the world operated primarily for the purpose of allowing guests privacy for sexual activities.
classic, I love this. You can really see the transition from "Of course I can help you however in the world even if I can't" to "Yea buddy I know, and I really dont care.. so here's a number, go call and bother them".
"In most cases the customer simply failed to follow the simple direction's packaged on their product... ...That's a waste of time for everybody." We're all thinking it....but Nintendo just dropped the mic.
@Bad Stephano Was going to be like in 2019?? Wtf are you saying, this was always been the case, otherwise nintendo wouldn't have mentioned it. I can't believe people think these videos represent reality at the time
Maybe if you had watched one from earlier like the 80s, but by 1991 Nintendo was an expert on everything having to do with consoles and how to sell them. Light years ahead of companies like Sony now even in 2020
"The customer is dumb as hell" -Nintendo
Well, a fair share of customers are pretty dumb.
+prinniesforeveryone edgy
Most people over the age of 40 today are still dumb as can be when it comes to technology. Just yesterday my parents put Chromecast into their TV, looked at it blanky and asked me "Why isn't netflix working?" lol
are* lol jk
This video only shows easy-to-solve problems. Try to please a customer returning a broken brand new console without losing money; or someone who wants to return a new game after opening it because his kid already had it or didn't like it.
The actors in this are much better than I expected
The nerd with the glasses / Gameboy was one of the main actors on Enterprise .... he went on to great things! LOL!
Right!? What's funny is I found myself comparing these actors to the crappy ones on recent big network TV shows, such as, "Manifest." These people appear authentically genuine!
1991 bitch.
@@robosburn5621 Wow, good catch.
Maybe Dr. Phlox was hiding from Breen Assasins?
Academy award winning
“What are you supposed to do? Tell them what you really think?”
Oh my, I worked in retail and the amount of times I wanted to do that over what some customers think they can get away with is huge.
I was a store manager at an appliance store. A customer wanted me to exchange his washer and dryer after they'd had it for a while beyond the return period. They needed it serviced, and it was covered under warranty. I told the man no, he'd have to get it serviced. He then told me out loud, in front of everyone else in there, "I'm gonna take this washer and dryer and shove it up your ass!!!". I told him that wouldn't work, sir. He said, "Why the hell not?". I said because I already have a side by side Amana refrigerator up there along with a Whirlpool dishwasher. Everybody laughed out loud in there but him, so he just stormed out of there. Never saw him again.
@@TheFrenchPug man I laughed my ass off at that! 😂
Hmm the beautiful thing is that, as long as you're straight forward with no bs from the start, it actually works better on them. The ones intentionally trying to screw you and the ones that are honestly as stupid as they seem.
I currently work in retail and sometimes I really have to control what I say lol, people are just awful
@@mdog86 couldn’t agree more. It’s this “the customer is always right” mentality, when really they aren’t.
I miss going into toy stores and walking past the glass counter and seeing all the Nintendo games and items in there. There is just something amazing about seeing those fun boxes, and the pixels on the games that I love. What I would do to go back in time to the 80s. The best time of my life.
I was just thinking the same thing, actually.
I didn't grow up in the 80s, but it definitely looked like fun and simpler times.
@@SegaDisneyUniverse It was fun. But it was not just fun. There was a sense of duty to each other. People still had fun but had responsibility. Today, it is all about YOU adapting to them. YOU changing your comfort level to adapt to them while they claim they should not have to change for you. Crime was not as high. The overall attitude was just better and it showed through movies, music, art, politics, games, t.v. shows and so on.
Amen!!!!
Same brother, same. Looking at that wall of Nintendo carts behind blue sweater guy at the end of the video makes my head rush with nostalgia. I'm suddenly 8 years old again and standing in Kay Bee Toys. It's an almost indescribable feeling.
"What are you gonna do? Tell them what you really think. No, you can't do that."
Customer service in a nutshell
Uh, yeah, it's part of the job to respect the customer, not indoctrinate them like GameStop employees do.
lilkoolaidman93 totally true! Someone swears at you and you say thank you!
@@badcp455 Nope. Not if they disrespect you.
I feel like that quote would offend a millennial going through training today
@@GD-iy8mb I'm a millennial. It's TRUE. Even if we disagree though, we aren't offended by it. If we said what we really thought though, customers would probably be offended and really, we'd run a serious risk of losing our jobs. I know, I've worked retail off an on since 2011. I'm 25 so I'm a millenial.
I feel equipped to help Nintendo customers now.
Now you got to find one.
I'm sure some exist.
I'm from the future, there are many Nintendo customers.
The switch has sold the most of any system ever on release.
Master Porky Hahahaha! !!
gotta prepare the time machine right to the 80's boys
I looked up "terrible HR videos" for laughs and came to discover these are WAY better than nowadays training videos.
damn, he booted Mario 3 to an airship level. that's pro skill.
He probably has a test version.
Or it's no reason at all.
Test version, monitor was just turned off at that part or something. We can with decent certainty actually say that it's unlikely that they just imposed a video of the game playing like they would to day, because back then, that would actually be less likely than someone just playing until that point during a break, pausing and turning the monitor off.
@@GUNUFofficialhe made her watch him play for 2 hours.
@@Dan-di9jd perfect
this is what everything looks like when your glasses are dirty
What if I don't wear glasses and everything looks like this?
@@kaldo_kaldo then you need glasses
Nah, this is just how everything look back then. I was there. It was Arcadia.
add lens flares and maybe
relateable
Love how videos from the late 80's and early 90's look as though they take place entirely within a dream sequence.
Bloom: 100
Diffuser filter
480i.
Bloom is to video what reverb is to audio. This video has it cranked up pretty high, almost too high. Almost.
It was a different world at that time. Nothing like how it is today. I'd gladly forsake all modern technological conveniences to go back in live at the time.
I've never once worked for a company that had a video like this. It's stunning how well you can be trained to deal with these issues. Today, they leave you to the dogs.
This isn't any valuable "training." Notice that the impossible to please customer is the scenario that you don't see the end of. The narrator says "what do you do?" Giving a phone number ain't gonna work there
All due respect, this is not the kind of training I would give the highest regard. It is experience and/or hands on that gives the best training in the field. Mistakes is the best teacher.
@@LL-cuh it's still more than the kind of training most retail places give these days
I've worked for a large department store, and we had to watch stuff like this fairly regularly. But what they make now is no where near as entertaining or softspoken. Somehow even more cheesey, and the way they try to sell to you that your crappy dept store job 'isn't so bad, it can actually be awesome' is dialed up over 9000 these days. And that's just job instructional videos, not the ones about HR concerns and potential on-site active shooter situations. :V
I love working for a good company.
This literally shows the reality of customer service. Good job, you’d never see this in modern corporate customer service training videos
Nope. Not anymore. The customer, shall we call her KAREN, will scream for the manager now.
"What are you doing this friday?"
"Staying in and watching the nintendo training guides.."
That's what I'm doing...
I even turned down my GFs offer to watch Netflix.
same
Fo sho
@@haiellof I turned down a cream pie
*Sees all the sealed NES/Gameboy games on the shelf*
*heavy breathing intensifies*
game collectors around the world are salivating at this video
same
Reminds me of when I’d go to Toys R Us to buy a new Game Boy game
Damn, I'd kill for one of those Zippers...
That sealed Secret of Mana tho 👌
2:37 What was so tough about this interaction? He helped the customer in 30 seconds, she was totally understanding and even offered to bring him a pie!
She wanted him to put it port #2
I'm so glad that I was a 80s kid and lived thru the Nintendo era! Those were the days!!
Agreed. Before wokeness, and all liberals were just hippies. High five.
yes! I remember when my dad got me mines. He made me go in my room pretending I was in trouble and when he called me out as if he was made and to my surprise he had the ninendo hooked up with mario running and he gave me a big hug. One of the best memories I had with him. I still have that ninendo to this day!
Not gonna lie. These are some very natural feeling actors ever.
This was the 90s
This was very good for then
And now
@@georgekenney1103 everything is just porn acting
Acting actors....
The first actor is Grant Goodeve from the 70's show Eight Is Enough.
Well no. As opposed to actors.
That gameboy EEPROM douchebag matches so many people I deal with and this is 25 years old. Wow.
Yeah. Same here. I was just checking out your channel. Good stuff. 👍
+Louis Rossmann It's EPROM.
+Louis Rossmann That's lester from GTA V....sounds exactly like him.
+Louis Rossmann Louis: Gamer, Repairman, IT Specialist, Cat lover.
+Louis Rossmann You got nice ladies offering you pie also?! :D
The whole "I'm in a real rush" tactic is a real thing. Worked the customer service desk at bed bath and beyond for years and everytime we got something like that the policy was- we'll be happy to talk to you when you have more time for this.
"Only a small percentage of those products that were returned by your customers were actually defective, an excellent track record for a high quality product." Man i miss the 90's. Companies used to care about quality.
Xbox 360 has entered the chat....sup!
"Could I bring you a pie later?"
This is how people used to hook up before the internet.
is that true?
Comment of the year award goes to....
david wan
Yup. 100%
@@davidwan2488 nope.
GTA Chinatowars Want a piece of my pie? 🤣
"Oh I'm sorry, can I bake you a pie?" We need to go back.
Eternal Odyssey FACTS
Yeah you can come back and give me a “pie” 😏😏😏
Toni Capone All the pie 🥧 😂
@@WindyCityRicky low iq dirty jokes begone from this realm of purity
👍 We need to go back to being a white civilization 🤠 . . .
A brief look back at a wonderful time that we will never see again.
That track that kicks in at about four and a half minutes in really kicks ass.
Also I'm pretty sure that dude with the Gameboy and the glasses was the doctor from Enterprise
I'm thinking we might be the only ones who noticed Dr. Phlox, lol.
1990: we will fix it
2019: Broken joycons? Nah just buy more of them
Am sueing you
@@grovercleveland8572 No. We will win. No fixed joycons for You!
Don't they fix joycons if you just ship them there?
@@JustABroom probably but paying return shipping and waiting 2 months? isnt really worth it.
You are off to a great start lol.
That guy strait up took a shit on his nintendo and is trying to return it. He must secretly work for sega
Maybe he got carried away playing Duck Hunt? Ha ha
SAAAAAAY-GAAAAAAAAH
😂😂
icougarman369 LMAO
*Chuckling* U bugging. . .
Miss those days, guess i'm getting old
You can't imagine how much I miss the 80s and 90s...
"Hi, I'm Troy McClure, you may remember me from such training videos as Nintendo Training 1991!"
Andrew Moore lol
😆👍
today we kill tommorow we die
@Hades Obsidian "Hand me my patching trowel, boy!"
THE BEST...
lol i like how their tone is like “customers aren’t shit most of their issues are idiotic”. Refreshing
haha exactly
Aozotra lolololol! Great observation
In the nicest way possible. :}
realistic lol
Most of their issues are definitely idiotic. But you definitely don't wanna start engaging in a business with the mindset of "customers aren't shit". Without customers, a business isn't a business. It's ten or so douchebags sausage-festing an abandoned building.
The cleaning kit was really a great tool and I miss calling that number! I never blew into my packs like most kids. Another trick was pretty much just unplugging the game and system and trying all over again and it never failed.
Love this ad! As someone who has worked in the Target electronics section I can verify that I’ve dealt with customers like this often
"It's just like cleaning the heads on your VCR".
That takes me back.
Takes me all the way back to 7 months ago when I got customer service training.
It was literally the first time most of the trainees had seen a VHS.
@@greenhowie you actually had to watch a training video on VHS? I think, but could be wrong, that I watched a dvd circa 2009 when I got a job at a grocery store. It might have been a VHS
@@berzerkbankie1342 Yeah to be honest I'd have been happy with a DVD even though it's antiquated at this point when you could just upload it to YT. They should stay back in 2009 lol. Was funny seeing everyone react to how freaky it looks pausing a VHS though.
@Red Lil Anime Well, son, take a seat and let this Old Man tell ya a story...
*children gather*
*cue my Old Man Theme*
*camera slowly zooms out*
*audio fades out*
Credits
Old Man as himself
Produced by Old Man
Etc.
Fucking boomer
"Could I bring you a pie later"
That mother is too wholesome and kind for this world
cronical246 pre Karen’s
Or shes looking for a new stepdad
@@jonapal9841 cream-pie Cathy wants her ports servicing. Shes been using port 2 and not port 1..
@Green Goomba are you serious or joking
She want her port get plugged
Vidoes like this wish you could go back in time and relive the whole gaming experience of the 80s and 90s.
i loved changing the contrast to my gameboy to make it look better.
"There's a picture, but there's no action" - props to a perfectly written line that a parent might say.
Can I make you a 🥧.
@Grumpy Git You don't need a pie🥧🙊😱 I can see.😳😲🙄
@Grumpy Git go back to the rock you live under.
Bro, and then the repair dude says "if you put it in number 2, it won't work." He should've said number 2 is for the second player. Number 1 is for one player. Now she's never going to allow her child to play multiplayer. :(
@@fulvor778 Instead of punching her in the face 57 times, he gave a nice and calm answer that "fixed" her problem. That's pretty much all you can hope to do for people who "just don't get it". I've given my S8 Galaxy to my mom to use, over a windows phone. I helped her buy an S22 when they fucked over EVERYONE making all non 5G capable phones obsolete. She still comes up with the stupidest god damn bullshit to get mad over, because she doesn't understand something that she can google ON THE DEVICE she is having trouble with about what trouble she is having. People from pre-internet days at least had some sort of excuse. When you literally have the answer to any question about the thing in your hand accessible by the thing in your hand... and you don't make the attempt to look for an answer, you have serious problems,. At least this fake mom didn't complain about there being no picture, because she doesn't own a television.
I love watching this every year randomly
Me to Mc
Same
Same
Same
Mc for absolutely no reason
What a time to be alive!🤠
i got so hooked on watching it i just ignored everything else and just watched this
1991: "can i bring you a pie later?"
Today: "let me speak to your manager!"
She was offering "pie" we know he smashed it....he filled it with extra cream ;)
@ScrappyGamingHQ for real haha
Hey, i've had beer, cake, tips, chocolates and loads of gifts in my shop.
Ok boomer
Oh how humanity has evolved.
I like how adults from 1991 were embarrassed at the idea of someone thinking they played video games.
You never saw adults playing video games in commercials or tv/movies back then. I remember being surprised watching Chandler playing on his PS1 in Friends.
@@frostychocolatemilkshakes2944 I was 1 year old in 1991 🤗
Yeah the way it should be
Adults still don't play video games.
Boomers
I wish Nintendo customer service was still helpful like this.
Wow! This brings me back. My best friend's older brother worked at Electric Boutique, and stole this training tape from work because he hated his boss. I remember when he brought it home, my best friend invited me over, and we watched it together. I remember getting bored, and was more interested in the games than anything.
* turns up contrast
Suddenly becomes 4k, crystal clear display, with no ghosting.
I'd baked him a pie!
franscartoons 60fps and 120hz refresh rate o.o
:D it realy is :) in 4k just like you said pal ^_^
franscartoons still not in color though. Worth a Twinkie
@@steven7936 gAYYYYY!!!
Pie-flavored!
The NES cleaning kit was our lungs.
That or cleaning alcohol and a qtip
A pair of lungs for $11.95?! What a deal!
And dont forget the N64 cartridges or even the Nintendo DS cartridges as well.
Jail Berd hit
And we only made things worse in the long run, with all the copper-oxidizing helping moisture in our breath, lol. A q-tip and rubbing alcohol was always necessary after a while of that good ol' blowing procedure.
This training video should be used in every retailer as it still applies to modern day customer service.
That Gameboy screen looks totally legit.
uriituw I know right
That's the advantage of getting the contrast professionally adjusted.
***** I don't think there was anything like it at the time. It was obviously good enough to sell well.
Sam Gates Actually, it didn't. It was sold without one, and it could be used without one.
I've played on original DMG enough. Yeah it looks washed out, it's heavy and it runs through batteries. The screen is visible enough to play on if you're not in a dim corner of the room. I wouldn't say it *needs* a backlight, but it plays best near a lamp. And it's more visible in dim-ish light than the original GBA if memory serves.
I grew up on GB Pocket though, which has a MUCH improved screen, about the same legibility as pocket calculator LCDs. That legit didn't need a backlight under most lighting conditions, though I had a wormlight to play in dim or dark lighting. I still have it, it still works great, and it still gets way longer battery life than my 3DS.
I was hoping this was going to be cringe, but it's actually pretty good
@Jim A the whole morgz channel
Live and learn costumers service has a long history in tackling these problems , good training and service knowledge you’re in.
@gilbert martinez Stay classy. :)
@@Wulfcry Costumers? Like playwright helpers?
The EEPROM guy doesn't have any memory available for his central processor, but other than that I agree
This video still holds up today and is better than any training video in 2023
They used quite a few famous TV actors in this.
0:20
I doubt you could convince Julianna Margulies to do this again today.
She was such a cutie pie in this back in 91!
I remember sending my GameCube for repair due to excessive "an error has occurred. Check you instruction manual for further support". They said everything was just fine. ten years later I discovered it was the potentiometer.
I don't know why I'm watching this... I'm not in 1991, I don't work for Nintendo, I don't even work at customer service
You do, you just don't know it yet 🗿
Lmfao 😂 I see old Nintendo commercial I click
Danny Gutierrez I know - I can’t stop watching and it makes no sense lol
no you dont work at customer service, but you are about to
Every day of my life I feel like I’m stuck in 1991!
2:25 I love how the guy is such a boss, he fixes the contrast then proceeds to move the pieces perfectly while facing the screen away from him. Insult to injury.
That's when working at a department store paid enough to have a lower-middle-class lifestyle.
Or 3:17 when he gets to the airship within seconds of starting the game! Lol
Herakets Games d
Yeah that guy just fixed the contrast and somehow gave the game boy a backlight
Was he playing Tetris
Underrated part is the nintendo brand tv music in the background.
That's amazing all these years later and a brand new cleaning kit is still $1195
Apple Training 2019
Customer: " I don't remember my wifi password"
AppleGenius" You need new a iPhone, Mac and Ipad"
"It probably happened because you use the wrong kind of electricity, so the password pixels ran away from your brain. Buy an iGenerator"
Seems legit
Should’ve got that iRouter
(Airport)
Im happy to tell you that you don't need a new Iphone, Mac, or Ipad instead you just need the new IBrain, it collects and stores your passwords for you, it helps with taxes, and makes all of your adult choices for you! Don't know what to get your girl for that special day? IBrain does!
Microsoft doesn't even have customer service. Which is still better than Apple.
a 1991 video posted in 2009 being watched in 2019
Nailed it
On point
Fernando Neto lol bro right
@agreensubstance lmao
Mind blown
“Thankyou so much! Could I bring you a pie later!” - I miss ‘91…
This is actually incredibly good acting. I’m impressed. God the 90s were a great time.
Right, that lady was genuinely nice
the good old days before porn & smartphones were everywhere.
Porn was everywhere just not smart phones
I was just about to comment the same thing!
In 90's there was no noise cancelling earphones.
The satisfaction of gazing upon a shelf full of sealed NES games is almost rivaled by nothing.
Retro's Paradise I was thinking about standing in a kbtoys in the mall. When I saw this. Extreme nostalgia wave.
Orangefish XD, Funny you should mention that, I'm gettin' started on a series in a couple days when I'm back home from vacation. I've got a couple private test uploads for some renders I've been workin' on as well. Glad you're likin' the visuals, hope to see you around. ツ
@@2KRetro dude can you please tell me which website or app I can find in order to make a logo like yours?
@@aldousperevzky I think there's generators online that make logos like that. 80's logo creators or something like that. Just look it up and you should find one.
Retro's Paradise I couldn’t stop watching the titles and crisp sealed labels
The 90'' narrator voices always soooo good😅😅
This video was so inspirational. It not only taught me that the customer is always wrong, but to also lead them to believe a design flaw with the product we sell is totally their fault! Thank you so much, Nintendo!
Okay, customer number two.
Rule #1 in any customer service environment, "nobody knows how to read."
Customers are usually wrong. If you haven't worked a customer service job before, you may struggle to understand how little the average person thinks about what they're doing.
"Can I bring you a pie later?" Sure lady. Bring me your pie.
Or port 3 DUN DUN DUNNNNN....
I’d have offered her a pie.
😂
She has to have it in all ports to get turned on, must have been abused.
I want to give her a creampie In return 😉
“Could I bring you a pie later? Little Jimmy here needs a new father since his old one ran out on him...”
I bet she fed him her pie alright.. LMAO! 😄👍
That's gold
@@blindrogue9813 LMAO
@@blindrogue9813 she also loves it in port 2
@@irottaalfurinn2539 Yes!!! Thank you so much for that reply! 😄👍
I’ll be honest, that, along with the job of playing NES games and helping gamers guide them through such tough obstacles, are considered such a dream job for gamers. But nowadays, those jobs are exclusive to Nintendo headquarters and as for helping gamers, TH-cam is now a thing with walkthroughs of all games (except for obscured ones). Man, I wish those jobs still exist longer, especially being a gamer guidance to certain games as I take phone calls.
The classic 90s Vaseline lens. This was surprisingly well done. Training videos of this nature were always ridiculous and these people actually felt real.
god the 90's. I freak'n miss those times.
We all do.
When I was kid, old timers nostalgically reflected back on the 50's. The 90's feel that way to me when compared to today's post 9/11 world.
Paul Teng I would miss the Internet though
MLGKITTEN OFDOOM The Internet was around during the time. The most popular was America Online, "Welcome, you've got mail!"
fuck the internet and cell phones. i would love to go back to the 90s. bike crew, saturday morning cartoons, LA gear shoes and reebok pumps
*buys NES game in 80’s
*returns it in 2019
GameStop will give you 5$
Nicholas Garcia more like -$5
Sherlock BONES lol
*realizes the gamestore back then is currently a starbucks
Philip Ottey really?
I'm watching this video again today because I've always just enjoyed matching it, but now I'm realizing that this video taught me everything I needed to survive in retail.
Don't lie, you've got a crush on nerdy-looking 1991 Julianna Margulies in the cute Green jumper.
I love how they completely skip over how you're supposed to handle the guy who spilled soda on his nintendo... it just ends with no resolution. They don't even know how you're supposed to get out of it, they just say don't give him his money back and good luck
The crazy thing is that the Nintendo Customer service number has never changed in over 20 years.
Jared Armbruster Why would they need to?
TheCrazykids777 That's what I mean.
Even longer, this video is at least 26.5 years old... (about 26 years at the time you wrote your comment..)
Jared Armbruster I've had the same cell number for 20yrs...
Jared Armbruster My mom's phone number is the same for the past 41 years.
For a corporate video this is pretty good given its time. Nowadays, big companies can't even produce this level of production for their training videos.
Soooooooooooooooo true!
Videos? Try hours of tests and what if simulations. My last employer didn't bother with videos hardly. I think I watched like 2 that were 30 sec. Each in length. Then spent the rest of my first day clicking on words on a screen.
Pizza hut training is very thorough and detailed actually kind of funny
Okay... but where is the corporate rap music?
Ouija ZaZa Gaming who are you talking to??
These were simpler times, technologically. I still remember when the internet just started to get popular. The first multiplayer game I played on the internet was runescape.
The interaction with the woman who put the controller in the wrong port, there's a hint of sarcasm and dude wanted to call her and the kid a dumbass lol. "Uh huh, ok, well, plug it into port 1"
This training it's entertaining
can i bring you a pie lol
No shit ...
I wish trainings were this way instead of having us reading manuals
or search online forums.
Emmy awarded quality
I would legit work at nintendo after watching this.
Nathan Pelka yeah me too
Yeah. Nintendo of the 90's
It was my dream as a kid to work for Nintendo! I would have killed to work for $5/hour (minimum wage at that time) at Nintendo just so that I could buy more NES games!
GatheredGlass 80's
Nintendo are nice on the surface but they really aren't that nice when you learn about their business practices.
I wish i could go back to the good ol' days. I wasn't even around for those.
I've worked retail for about 6 years now. Every day holds another problem a customer got out of bed just to complain about, but I've learned there are ways of speaking your mind, while keeping your job.
Be very direct and descriptive of the policies.
You need to sound confident that THESE ARE THE POLICIES, which means you need to fully understand said policy and explain such to them.
If they are trying to get free stuff out of you, or just cause problems, this is usually where they'll stop, but if they decide to go further, your managers/supervisors are there for that reason.
Call the supervisor or manager over and tell the customer "[name] can continue assisting you with that".
If its something that is a technical policy, like at restaurants its illegal to block the aisle next to the booths with stuff like highchairs or slings. Think about the situation around you:
Is it busy? If not, you've already warned them the potential of food being dropped on their kid, or someone tripping over the highchair. Just serve them, and be done. Never see em again and even if you do they're gonna have to hear the policy from you every time they come.
Remember, no matter how easy or hard the shift may seem you aren't leaving until a specific time (or close to one). Just know that one customer isn't worth the $400-700 you are gonna miss shifts wise while you find another job.
The nice lady who came in with her son knew how to take out psycho mantis. Legendary.
she was truly ahead of her time
I'll take that pie, though.
on a NES no less!
She was truly ahead of her time.
Epic comment is EPIC
"There seems to be just a solid color on the TV screen."
Haha, those were the days.
Did you try blowing in it?
@@grumulguy2475 If the cartridge won't stay down, jam a copy of Stephen King's It in the slot on top of it.
Indeed
There seems to be just one life to FUCKING GIVE UP GOD DAMMIT!!!!
Gotta bend the connector pins back into place.
In all my years of helping people at work, nobody every offered me a pie. Lucky bastard
I very much enjoyed this. A simpler time. I think we all miss customer service being “fun” 😂. In all seriousness though, I do miss being able to go to stores like this. I remember all the fun trips to Toys R Us, Funcoland, Babbages and KB Toys (where my brother used to work back in the day). It was pure magic.
"it's definitely the EEPROM" lol.
😆
imagine trolling with todays console, no one will know shit
IT'S THE CONTRAST YOU DUMBASS
🙄 thinking we still use this technology today..
John Billingsley??
it's weirdly comforting to know that i'm not the only one who enjoys watching old videos like this lol.
Fr lol
true. im still kinda shocked i always watch them all the way thru. considering most tv and movies put my ass to sleep
They’re amazing and soothing
Yes I love old videos as well. Right now Im on a binge through vintage 70s porn only.
I agree these old videos are funny
Nice seeing a young Dr. Phlox!
That first bit reminded me of long ago when I took in some used games to trade in at a mom n pop used games store. About a week before one of my friends had gotten rip roarin' drunk and took what I can only describe as the longest piss ever in a corner where these games were sitting in a bag. One of the games had gotten the full brunt of his 10 minute plus bladder attack and it had dried all over the box. That wasn't the most disgusting part. No, that was when the clerk at the store asked what was crusted over the game and before we could answer proceeded to lick his fingers and clean it off....then lick his fingers again to clean it off more. Finally, after almost cleaning the whole thing off (essentially with his tongue) giving it back and saying we could get more $ at a different store nearby.
The Blockbuster training is another good 90's video nostalgia
“How does that look” >game boy gets a 2009 level backlit high def screen
LOL it was possible the whole time!
That's what happens when your EPROM is working right
Lmaoooo
The fact that “Nintendo Mechanic, was an actual job title at one time is absolutely hilarious.
Do you have to be ASE certified?
Yes and No. Nintendo was at one point the biggest thing out there.
Well, it beats "Apple Genius" big time
Don’t forget that before video games Nintendo ran sex hotels
NotSo SunShiny
You are correct.
Between 1963 and 1968, Yamauchi invested in several business lines for Nintendo that were far from its traditional market and, for the most part, were unsuccessful.[32] Among these ventures were packages of instant rice, a chain of love hotels, and a taxi service named Daiya.
A love hotel is a type of short-stay hotel found around the world operated primarily for the purpose of allowing guests privacy for sexual activities.
I always tell my wife about this one. Now my kids too. Glad it's on here.
Genuinely impressive acting from everyone involved.
Ikr. Nowadays, the training videos they show us are phoned in or over the top.
This would win an oscar today
They used several famous TV actors in this. 0:20 is Julianna Margulies.
3:48 "could I bring you a pie later?"
Zeegoner yes she wanted to bring him a really hot cream pie later on *wink
hehe, back in times when people actually cared for one another
Idk why but the first think that came in my mind was that he answered "no but you can bring me some damn pu**y"
Somewhere online there is an erotic fanfiction regarding those too.
poontang pie?
"Can I bring you a pie later?" Single mom finna offer up some POON TANG PIE.
classic, I love this. You can really see the transition from "Of course I can help you however in the world even if I can't" to "Yea buddy I know, and I really dont care.. so here's a number, go call and bother them".
"In most cases the customer simply failed to follow the simple direction's packaged on their product... ...That's a waste of time for everybody."
We're all thinking it....but Nintendo just dropped the mic.
Nintendo knew in '91 what retail was going to be like in 2019. They just answered everyones questions.
@Bad Stephano Was going to be like in 2019?? Wtf are you saying, this was always been the case, otherwise nintendo wouldn't have mentioned it. I can't believe people think these videos represent reality at the time
It's true for every situation.
For being the most intelligent beings on the planet, humans are pretty stupid most of the time.
@@WinterandNoodle holy shit youre stupid
Nintendo capitalized the fuck out of people in the 90s. "Dirty Connectors" ......"Let me sell you this Nintendo cleaning kit".
It's just like cleaning the heads on your VCR! :P
Daniel Lo Nigro ironically, vcr head cleaner is the best product to clean the boards on nes games. It evaporates instantly!
JX Editor for the low low price of 11.95!
$11.95 in the 90s... Yea, that was pretty low.
Nick Pugh Apparently, it equates to $21.21 USD today. Golly gee, though, I'd say that's still pretty darn low!
This gives me so much of nostalgia even though I was born in 1996.
2:42am and I’m up watching videos from the 90s.
I came for the cringe.
Surely disappointed.
10/10 would watch again.
Yeah it's pretty funny how a 1991 employee training video has more believable acting than many movies, TV shows, and commercials nowadays.
Maybe if you had watched one from earlier like the 80s, but by 1991 Nintendo was an expert on everything having to do with consoles and how to sell them. Light years ahead of companies like Sony now even in 2020
Did this guy shit all over his NES and then set it on fire?
That guy looks like a fattie. Probably smeared it with syrup and tried to eat it
Player Number Two
😂😂😂😂
Wow that wall of brand new cib NES games towards the end got me feeling some kind of feeling I don't even understand