In the criminal automotive system, the people are shafted by two separate yet equally repugnant groups: the dealers, who engineer the corruption, and the auto mechanics, who carry out their orders. These are their stories.
Car dealerships especially BMW are bullshit artists here in OZ. there mechanics are only capable of changing oi filters there not problem solvers. The amount of mistakes they have made with my cars over the years beggars belief. Poor burgers that work for these arsoles I feel sorry for them
All… I’m the owner of this car. To answer some of the burning questions left here. Yes, the owner the previous shop got caught in his deception. He reimbursed me down to the penny for not only the parts he cheated me out of, but also the cost of Wolfpen to repair the car. Thanks Josh and crew for all the hard work and patience. Ultimately, even though I was made whole, many in my group are victims of this same shop and are all going through issues and trying to get resolution. The saga is not over for them. This was a 2 month ordeal that Wolfpen had the patience to diagnose and correct. It was a collaborative effort to understand why the handling issues where present, they listened to my concerns and tested the car at the track were I first experienced the issues. Thank you again Wolfpen.
As a retired ASE CERTIFIED instructor, I can’t tell you how happy I am to see that this is how you run a professional business. Keep it up and you all will do very well. I will pass on your shop information to my fellow Porsche owners who live in the Atlanta area.
@DontDrinkTheFlavorAid certs across the board just get you in the door to gain the real world experience and knowledge. Especially in the automotive world where things are always evolving, changing
@@DontDrinkTheFlavorAid they are a very good way for students to find out if they have the aptitude for being an automotive technician. As a service manager, I could train people to work on vehicles. They had to show up 5 minutes early and be willing to learn and keep their pants above their drawers. I think your comments are a bit harsh but in this country we do have the right to speak.
Started working on German cars in the early 80's. Through the years I've seen such things, even when I worked at a shop owned by a German. (Autohaus Kaiser). I finally went to a Porsche shop and worked there 12.5 years. We never did things like that and I'm proud of that. Perhaps that is why we were always booked 2 - 3 weeks out. Loved working on Porsche. Really appreciate the engineering. P.S. Went back to school, got my IT certs and moved to IT, later electronic tech on industrial automation, made 5x the money and loved it too. Traveled the world. Retired now.
@@danielstehura9657 For me, 78 to 89 were the heydays of true Porsche. Especially the 84 to 89 models where they started using Motronic injection (no more K jetronic). With no power steering, 5 speed, no ABS they were a joy to drive. So connected. Maybe not as fast as the later models but for pure fun. Very good. Just don't buy a Targa.
I went from power station engineer on an ordinary wage waiting for dead mans shoes to contract quality professional making 2 or mor times the money but only seeing home at weekends. To training as a Dr of chiropractic but subsequently struggled to make a living. I’m now happy working for basic wage in retail.
The whole story is insane but charging a customer for brand new wheels from Porsche, and sourcing beat up refurbs from eBay is unfathomably crooked. The customer should seriously be seeking financial compensation from the other shop, and I say that as someone who hates getting lawyers involved with things!
They were not even good crooks. A good crook would have cleaned up the inside of that e-bay wheel and painted it so it was not so easily discovered the next time the tires were changed. Half an hour and a rattle can might have saved them having to cough up for another wheel. Come on all you crooks, work smarter not harder!
I was wondering about that too. I'd be super pissed having paid $8k for brand new wheels and getting repaired used wheels off ebay. Time to get lawyers involved.
The Ebay wheel was made good on. The other one appeared new and structurally fine, just not taken care of. We tidied it up and replaced the missing logo sticker with a new one for the customer.
Josh….wishing you guys continued success. Really appreciate the thoughtful approach in actually solving the client concerns. We have all been there……chit shops doing crap work at ripoff prices while never actually solving the problem. What a refreshing approach.
In the first month, we've serviced more than a few cars where the primary problem had more to do with carelessness, laziness, or a combination of both than we ever could have imagined. It just continues to reinforce why we're doing what we're doing. Thanks so much for watching! 🙏🏻
Been running a Porsche specific shop for 3 decades. I couldn't tell you how many times I've come across shoddy workmanship from others. Its not that hard to do the right thing but it's incredibly easy to do the job poorly. Want to work on center lock wheels? Buy the $1500 torque wrench and do the job per the specs. It always seems that when shops try to capitalize on a new profitable trend there's a shake down period and only the good shops last.
This re-enforces why I do absolutely everything I can myself. I know someone who bought a 996 across the country. They had the shop who worked on the car for years do a pre purchase inspection and report on the car. He picked it up and within 100 miles, the engine lunched itself. The shop it was brought to indicated that the oil looked like it was 50k miles old and the filter looked the same. During the PPE, that shop was supposed to have changed the oil. Seems that for years, they just "said" that they changed the oil and filter when in reality, they never did. I know I can use the local shop's "special" and get a full oil change for less than I pay retail for oil and filter. But when I'm done changing it, I know what was done, what was used and can inspect other things while the car's on the lift.
We spent $4,000 to fix an old Accord that was given to my son. The repair shop replaced many items including brakes, rotors, catalytic converter, oil, transmission fluid, battery, timing belt and tune up. A few weeks after picking up the car it started leaking oil. We spent more than the car was worth in repairs. We took it back and the shop said we had a rear main seal leak and wanted $1,400 to repair it. I took the car to Honda and the took the car apart and showed up that the rear main seal was dry. The leak was from the crank shaft seal and needed to be replaced. we took it back to the original shop and they said it was the distributor leaking. I went back to Honda they checked and said it was the crank seal. I showed them the receipts from all of our repairs and they said we were severely overcharged. None of the parts used were oem including the catalytic converter. He charged full oem pricing and it even stated on the receipt Honda parts and fluids. I went back to the shop again and confronted him. He denied everything and told us not to come back again. What a crook. This was on 19th Avenue and Ortega. He did not want to repair the leak that was introduced when he changed the timing belt. Honda said the crank seal required a special sealant to prevent the pressure from blowing it off and causing the leak. We also discovered that center console was cracked because he did not remove a screw when changing the interior cabin filter. I went to smog the car and the smog shop gave me a hard time because of the cheap catalytic converter that he used. We spent $1,400 for the new catalytic converter and the shop said it was probably only $300 while a new one from Honda was $1,400.
@@243wayne1 Dude, you know how much dealerships charge for labor? It's stupid expensive and not guaranteed to be good work because their techs get treated like shit a lot of times. A good shop in your area is all you need, which is obviously not the case here.
this is another reason why I never bring my cars to any shop other than Jiffylube or quick oil change outfit especially if I bought the car brand new. Never use the Free Oil Change deal offered by the dealership. The old saying, "a person walking into the hospital on his own will be on his wheel chair coming out; and if he is wheel-chaired into the hospital, he is sure to be on his back coming out of the hospital...Not saying all shops or dealership shops are crooked, but majority of them are only established to make money and fixing your car is secondary or third.
@@wolfpen_media I am in the UK, customer service and integrity is already at an all time low sadly........all is not lost tho, the most local Porsche specialist to me is actually damned good.
Excellent video! You earned my subscription. Also kudos for taking the high road and not blasting the other dealer although they deserve it. I live in the desert SW wish your shop was closer I would def be a customer!!!!
I live in Australia & will never be able to afford something like these cars anyway - unless a lottery win - but i don't quite understand why the Kudos for NOT 'blasting' the other shop. I guess there's a legal side where you can't name them but it's dishonest fraud & outright greed & it's exactly what's wrong with this world. Even though it was corrected i Bet those tyres go back on another 911 where the driver may not realize what's going on.
This is the reason I stopped going to shops 15 years ago. I own some classic BMWs and I do all of my own repairs and maintenance. Cars run wonderfully.
There is a terrible problem in this entire country - a generalized failure of competence and morality and a spectacular failure of work ethic. It seems to be generational - like the old guard has passed and the new one is left wanting. I feel like children are running the show, and doing it BADLY. Yes, Old Man Yells At Clouds - guilty as charged. But this is my perspective after nearly 6 decades of observing the way things are now done in the United States.
Definitely some truth to what you say. Two problems that have led to this: we expect everyone to be excellent, which is silly, and we've demonized excellence in trades as somehow beneath professional degrees, which is also silly. And here we are as a result...
This is solely due to the lack of accountability. If these shop owners ended up 6 months in jail over what is a 10k fraud, everyone else would think twice before selling eBay wheels as new to someone else. But they won't. Their "punishment" was that they had to get the customer the correct wheels and one new rim, which they were supposed to do anyway. When the punishment is to do what you were already paid to do, there is nothing to disincentivise the scummy behaviour.
Great to what you’ve been up to, and that you are standing up for everyone who feels their cars are a prized possession meant to be enjoyed. Wishing everyone at Wolf Pen the utmost success!!!
Well written up. The dialogue wasn’t too wordy. Covered every important question people would ask. And your integrity is transparent. Definitely subbing!
Great job by Wolfpen. Being a former tech I totally understand the frustration of trying to diagnose and correct issues after some buffoons had previously worked on a car. Props to you for sweating the details and not cutting corners. On a side note I noticed the 911 in the corner with the Boston Bruins logo on it and what appears to be Ray Bourque's number on the door 👍
Thank you! It's absolutely scary, but in the short time we've been open it definitely seems like the norm. We will strive to change that one car at a time. Thanks for watching 🙏🏻
Things like this is exactly why i work on my porsche all by my self in the comfort of my home garage. I can name several shops guilty of these shady practices here in Atlanta. God speed my friends 🙏🏽.
So refreshing to see mechanic shops who actually want to do work the right way. I've only been in GA for 3 yrs and even though I do most maintenance myself, I'm not a mechanic, so I was anxious to find a good mechanic that would do quality work. My coworkers and my wife's coworkers had some really awful experiences with some local shops, but thankfully found a good one near me.
Great job guys! the stress of bringing our Porsche to a shop that is going to rip us off is one thing but putting our lives in danger to these crooks is another thing!
And it can have bad repercussions. In this case, it was the start of a laundry list of problems, but the over torqued wheels alone were definitely a concern.
Such a shame that stuff like this still happens. Hopefully owner got some money back from the old shop. My shop trust issues are so high now a days that I won't even get the free dealer oil changes anymore, just rather do it myself. There are still good shops out there though but its getting harder and hard to find. Video was great btw!
It's what we're striving for. We want to be the place that people don't just feel confident dropping their cars off but they're actually happy to do so. It's starts with being as honest as possible. Thanks for watching 🙏🏻
The slightly too narrow tyres should not shrink when stretched onto the rim. The side walls stretch because the steel belts won’t shrink. BUT something is affecting the ABS/stability system.
"Simple, right?" That's how every job with my car starts and ends up being some multi-day, part scavenger hunt, anger inducing, "get the blowtorch" kinda deal lol
at my first glance, I thought key lock mechanism of wheel lock hub is not working properly. Then it turns out it was actually tightened with massive force over 1200 foot pound. Damn I will definitely sue that shop for sure.
good video but to many chops to silly bits ..they are really anoying , feel un professional , and prevent a nice flow of video , big shame imo as video is great apart from that
And I had to relocate out of State ! .. Teir -One Porsche shops are hard to find. .. Especially for the early air-cooled 911s as many techs were not born when my '98 Carrera S (993) was in production; 9/1997 spec./ordered new. .. Great outcome "new Wolfpen shop principals". . Cheers, Vail, Colorado
This is why when I find a quality shop to work on my cars I stick with them even if it costs more or I have to drive a bit to get there. Good shops and good mechanics are worth their weight in gold nowadays. Too many people pretending and just throw parts at things.
I can't believe the timing of the vid popping up to watch... I recently had a front left PS4S changed on my 981S. I noticed a slight vibration on a longer road trip the next day but nothing substantial enough to do anything about... I simply couldn't put my finger on what was wrong or if anything was wrong at all. Then a week later was on track... which made it undeniable that there was an issue. It felt just plain wrong, TC light flicking constantly and a slight vibration through the car on right hand corners.... I watch this video.... instantly check the tyre.... none N0 rated tyre had been fitted (even though I had bought and paid for an N0 tyre), all other tyres N0 rated. Thank you Wolfpen!
Wolfpen thank you for being legit! The problem most customers I’m sure are having is. Finding a professional shop that is not shystie. They probably feel that the stealership is going give them the Full Monty. So that’s why they don’t go there. Really you can have the same or worse (As shown in your video) happen at a private shop. This leaves customers between a rock and a hard place. Thank you for showing your transparency! Kudos!!
Watching this, I just hope more people who want to open a shop take inspiration and do it your way - the only proper way. We all know the guy who doesn't care how his car is fixed and this is ok. But to do it behind the owners back when he wants nothing but the best is just wrong. Kudos for the video and keep up the great work!
Thanks for making this video! I'm glad to see you guys taking the hobby into the community of like-minded ppls hands. The industry is out of control without question. I would file a complaint with the local automotive repair authorities and review local laws. Is selling someone something else than what it advertised fraudulent? Anyways keep up the good work. Subscribed!! ❤
Shops like this one are rare and should be highly valued by enthusiasts. The other shops are the reason I have a lift and the tools to do ALL my own work. I have a few stories involving the two "best" Porsche/German car shops in Birmingham.
After dealing with a bunch of different dealers and shops trying to charge family members and myself ridiculous sums of money for basic maintenance or maintenance not required which was basically attempted robbery, I would say yes.
I’ve had the same issue in diagnosing this error on my volvo c30 T5 polestar, Accept I spent lots of money and time on steering and suspension at volvo Cpt/ Revolve/Autoworks- no one could figure it out. And this makes sense for me because new tires were put on by the dealership when I purchased the T5 that went from Continental to an unknown. I wish I had a shop like this on my side.
Being the victim of a cycle crash, resulting in broken back, I can never understand when loosening wheel nuts and extremely tight center locks people want pull upwards which puts ridiculous pressure on ones back, push it downwards or even put your foot on it....
Proof that it is all about the people. I don't care if you passed the test, you have to know what you are actually doing. Certified or not. Keep doing great work.
This Porsche owner has a good taste man. I appreciate these type of cars and will never hate on another man living my dream. I hope this owner gets to experience this thing to the fullest
I got my 992.1 T to the dealership to check some noise. They fixed it, but gave me a bigger headache: a big oily stain on the driver’s seat, a big scratch on the dash leather, and another one on the rear seat!!!! Until this day, they are trying to “repair”!!
I am just a amateur DIY mechanic and own two torque multipliers. I have always believed that you should never use a torque multiplier to tighten a nut or bolt. They are only used to remove over tightened nuts and bolts. And if you think about this, the logic is obvious. If you over tighten with a torque multiplier, then what do you use to untighten.
A. best practices often cannot be applied in extraordinary curcumstances. B. use a breaker bar (not a torque wrench) to break the nut loose C. push DOWN on the breaker bar to counteract the force of the multiplier body lever D. It makes NO DIFFERENCE if the nut is cracked loose a little while the car is on the ground but I would definitlely have the wheel unloaded (car in the air) when the nut is reinstalled and tightened.
Great work to the shop for going above and beyond to find out everything. But boys if you can't bring it to the actual dealer of the car be ready for stuff like this to happen. The most important price tag is the maintenance. Unfortunately, we don't have a wolf pen everywhere yet.
I was stiffed by a garage over here in the U.K. my Mercedes Cosworth went in for four new tyres all looked well until I was going up the motorway and the back right wheel fell of. Fortunately I was only doing 50 miles an hour. This as you can imagine caused a fare bit of damage to the car and two others. It turned out that they had hand tittened the wheel bolts and simply forgot to torque them up. I and my family are lucky to be alive.
Thanks for sharing that story. It's important to remember that the quality of work performed isn't just a financial investment, but it's also a safety issue. Glad you're OK.
It's important to expose the shite that other shops pull on customers. The reason is that exposing this behavior can help everybody realize how scummy things really are in the car care business. Hopefully people will know when they are being scammed by unscrupulous shops.
I’m not a certified professional, but a serious car guy who also wrenches on my cars. I know a kid who bought a used, low mileage, Hellcat. All certified as a one owner car. As sooner as he drove up, I immediately noticed the driver’s side quarter panel wasn’t right (I got an eye for bodywork) and there was a Hellcat logo stuck on to hide the imperfections. The new owner wanted to change color of the car with a wrap. There was an odd black wrap covering the roof and when they pull it off…found damage that was ground down smooth exposing bare metal. He got suspicious and looked up the history. He found it had multiple owners and the car was everywhere from west coast to east coast. Unbelievable sleaze that goes on.
the manufacturer markings on tires are usually related to fender geometry or suspension specificities kind of like a last minute "software patch" for an already built car I saw that years ago on a Mercedes wich had the tires go very close to the fender with regular tires it would rub, if your manual asks for it you need it, beautiful car happy the owner can finally use it properly
Yeah I don’t believe they didn’t use a torque gun. The new Milwaukee 1/2” (and other similar current battery models) top out at 1500, plus the damage to the CL tool.
The complexity of these cars is unmanageable. My perfect "never to be auto"? A brand new, off the line 1990 Volkswagen Golf Gti MK2 with heavy duty suspension and a factory 210 hp Honda K24 with matching 6 speed manual transmission.
been a tech for 40 years . this is the way to do things . unfortunately its doesnt happen like this often enough. alot of shops will cut corners and scam customers to make extra cash. thats why most shops have a bad name. second problem is customers dont understand how expensive it is to run a shop and pay GOOD techs , so they always want the cheapest solution!
Great video. Congrats on the new channel and your shop. It’s pretty obvious what they did. They used the torque multiplier but still set the torque to 444 pounds per Porsches specification. I guess they forgot they were using the torque multiplier. They would’ve had to divide 444 by 4, if they were going to use the torque multiplier when tightening the nut.
Greetings from Sugar Hill !! I just stumbled on your video. Wow!! Thanks for the story ! Storytelling is great! And kudos to is it Jack? For the editing!! Keep it coming!
It is difficult to find a honest shop for a regular car, but to find one to work on a Porsche is a real gamble. The "it will be fine" attitude is way to common.
At this point, I will be driving from Florida to just service my car in Georgia. Hands down the most legit and professional group of people ever in the history of Porsche car support.
Similar situation I cam across in the 90's, had to apply some heat to retainer nut, and use freez spray on brake rotor. This reduces load torque twisting stress. This technique allows expansion of nut and in microns is enough to remove without damage. Old mechanical skills.
I went to the local Porsche Dealer Service and ordered a new set of tires for my 4GTS. If course, 4-wheel alignment as I hadn't done same since the last tires, replacing them with 12,000 miles as they were 7-years old (and only changed them due to the age). So I said "replace the battery" in the TPSM, they said you needed to get the whole TPSM parts which included (4) 9A7-907-275-06 sensor modules and (4) 9P1-601-361-F Valves ($896.00 plus $124.56) total $1030.88 plus local taxes. Did I get taken for a ride?
Without guys like you, Porsche is now a pain in the backside. After 23 different Porsches since 'ages' - now facing now to complex tech, dealers greedy & arrogant, castrated sound ....... I quit new ones ........ RESTOMOD to the rescue.
I had a motorcycle dealer over tighten the axle nut on my MV Agusta. This is because it’s a reverse thread and to loosen it they turned it the wrong way. So it should be at 220 NM but a 600 NM impact driver would not even loosen it. Net result was a new wheel, not AND AXLE. I am surprised you did not replace the axles as surely these threads would be stressed out of spec.
Nicely done, informative and enlightening to see the mistakes made. A good shop will know when to delay a repair like you guys did prior to owners trip!
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In the criminal automotive system, the people are shafted by two separate yet equally repugnant groups: the dealers, who engineer the corruption, and the auto mechanics, who carry out their orders. These are their stories.
We think you just won the comment competition. Well done!!! And thanks for watching!
tha dum
Car dealerships especially BMW are bullshit artists here in OZ.
there mechanics are only capable
of changing oi filters there not problem solvers.
The amount of mistakes they have made with my cars over the years beggars belief.
Poor burgers that work for these arsoles I feel sorry for them
LOL. I could hear the music of Law & Order while I read this.
All…
I’m the owner of this car.
To answer some of the burning questions left here.
Yes, the owner the previous shop got caught in his deception. He reimbursed me down to the penny for not only the parts he cheated me out of, but also the cost of Wolfpen to repair the car. Thanks Josh and crew for all the hard work and patience.
Ultimately, even though I was made whole, many in my group are victims of this same shop and are all going through issues and trying to get resolution. The saga is not over for them.
This was a 2 month ordeal that Wolfpen had the patience to diagnose and correct.
It was a collaborative effort to understand why the handling issues where present, they listened to my concerns and tested the car at the track were I first experienced the issues.
Thank you again Wolfpen.
Chop shops like that have just been getting away with it too long. Thanks for allowing Wolfpen to make the video
@@mvd4436 you are absolutely right. Some start the right way and lose their compass along the way.
Name and shame that shop. They should not get away with doing this to anyone else.
Which shop did this. I want to avoid them!
Why would you need to push on the brake to break the wheel nut. If you just left it on the ground you would not need to do this.
As a retired ASE CERTIFIED instructor, I can’t tell you how happy I am to see that this is how you run a professional business. Keep it up and you all will do very well. I will pass on your shop information to my fellow Porsche owners who live in the Atlanta area.
Thank you so much for the kind words! We appreciate it!
@@wolfpen_media Nice channel, willing to give you guys a chance ... but cut back on the "humor" a bit. It's a little forced.
@DontDrinkTheFlavorAid certs across the board just get you in the door to gain the real world experience and knowledge. Especially in the automotive world where things are always evolving, changing
@@DontDrinkTheFlavorAid they are a very good way for students to find out if they have the aptitude for being an automotive technician. As a service manager, I could train people to work on vehicles. They had to show up 5 minutes early and be willing to learn and keep their pants above their drawers. I think your comments are a bit harsh but in this country we do have the right to speak.
They should be arrested for fraud
Fulton County probably.
Fanni is busy with other cases.
Started working on German cars in the early 80's. Through the years I've seen such things, even when I worked at a shop owned by a German. (Autohaus Kaiser). I finally went to a Porsche shop and worked there 12.5 years. We never did things like that and I'm proud of that. Perhaps that is why we were always booked 2 - 3 weeks out. Loved working on Porsche. Really appreciate the engineering. P.S. Went back to school, got my IT certs and moved to IT, later electronic tech on industrial automation, made 5x the money and loved it too. Traveled the world. Retired now.
Is it wrong that we all envy you... because I think we all envy you. That's awesome! Congrats!
What is the best year to buy a cheap 911? I see them for 17k with 50k miles! Ugly headlights that’s why they’re cheap!
@@danielstehura9657 For me, 78 to 89 were the heydays of true Porsche. Especially the 84 to 89 models where they started using Motronic injection (no more K jetronic). With no power steering, 5 speed, no ABS they were a joy to drive. So connected. Maybe not as fast as the later models but for pure fun. Very good. Just don't buy a Targa.
I went from power station engineer on an ordinary wage waiting for dead mans shoes to contract quality professional making 2 or mor times the money but only seeing home at weekends. To training as a Dr of chiropractic but subsequently struggled to make a living. I’m now happy working for basic wage in retail.
If you can successfully deal with german engineering products, you can make it anywhere...
The whole story is insane but charging a customer for brand new wheels from Porsche, and sourcing beat up refurbs from eBay is unfathomably crooked. The customer should seriously be seeking financial compensation from the other shop, and I say that as someone who hates getting lawyers involved with things!
Totally understandable. Some agreements were made, without getting into it, but it was a ridiculous and terrible situation for sure.
small claims court? no lawyers, right?
The law firm of Dewey Cheahtam & Howe
They were not even good crooks. A good crook would have cleaned up the inside of that e-bay wheel and painted it so it was not so easily discovered the next time the tires were changed. Half an hour and a rattle can might have saved them having to cough up for another wheel. Come on all you crooks, work smarter not harder!
If they were intelligent they wouldn't be trying to make a living scamming people. Its the essential reality of criminality.
"The owner of the previous shop delivered the correct tires". What about the rims?
I was wondering about that too. I'd be super pissed having paid $8k for brand new wheels and getting repaired used wheels off ebay. Time to get lawyers involved.
The Ebay wheel was made good on. The other one appeared new and structurally fine, just not taken care of. We tidied it up and replaced the missing logo sticker with a new one for the customer.
I was thinking same thing only the best of the best going on my GT3
@@wolfpen_media made good on? So it was replaced with new one?
@@wolfpen_media Did I miss it in the video? Why did the car need new back rims?
Josh….wishing you guys continued success. Really appreciate the thoughtful approach in actually solving the client concerns. We have all been there……chit shops doing crap work at ripoff prices while never actually solving the problem. What a refreshing approach.
In the first month, we've serviced more than a few cars where the primary problem had more to do with carelessness, laziness, or a combination of both than we ever could have imagined. It just continues to reinforce why we're doing what we're doing. Thanks so much for watching! 🙏🏻
$4k a pc for used, repaired wheels that were supposed to be new?! I want a full refund or we're going to court.
Shady dealings for sure
My magnesium with gold ceramic plating BMW CS 19” (763M) wheels are “only” $3.5k new. I’d be furious.
Glad the customer was made whole.
Been running a Porsche specific shop for 3 decades. I couldn't tell you how many times I've come across shoddy workmanship from others. Its not that hard to do the right thing but it's incredibly easy to do the job poorly. Want to work on center lock wheels? Buy the $1500 torque wrench and do the job per the specs. It always seems that when shops try to capitalize on a new profitable trend there's a shake down period and only the good shops last.
You are absolutely right! Thanks for watching!
This re-enforces why I do absolutely everything I can myself. I know someone who bought a 996 across the country. They had the shop who worked on the car for years do a pre purchase inspection and report on the car. He picked it up and within 100 miles, the engine lunched itself. The shop it was brought to indicated that the oil looked like it was 50k miles old and the filter looked the same. During the PPE, that shop was supposed to have changed the oil. Seems that for years, they just "said" that they changed the oil and filter when in reality, they never did. I know I can use the local shop's "special" and get a full oil change for less than I pay retail for oil and filter. But when I'm done changing it, I know what was done, what was used and can inspect other things while the car's on the lift.
We understand the sentiment. That's why we exist. 🫡
I wouldn't be able to just take that kind of abuse from a shop and I think I may end up getting arrested. What scumbags.
This is why I no longer use the dealer services for "Lifetime" oil changes
We spent $4,000 to fix an old Accord that was given to my son. The repair shop replaced many items including brakes, rotors, catalytic converter, oil, transmission fluid, battery, timing belt and tune up. A few weeks after picking up the car it started leaking oil. We spent more than the car was worth in repairs. We took it back and the shop said we had a rear main seal leak and wanted $1,400 to repair it. I took the car to Honda and the took the car apart and showed up that the rear main seal was dry. The leak was from the crank shaft seal and needed to be replaced. we took it back to the original shop and they said it was the distributor leaking. I went back to Honda they checked and said it was the crank seal. I showed them the receipts from all of our repairs and they said we were severely overcharged. None of the parts used were oem including the catalytic converter. He charged full oem pricing and it even stated on the receipt Honda parts and fluids. I went back to the shop again and confronted him. He denied everything and told us not to come back again. What a crook. This was on 19th Avenue and Ortega. He did not want to repair the leak that was introduced when he changed the timing belt. Honda said the crank seal required a special sealant to prevent the pressure from blowing it off and causing the leak. We also discovered that center console was cracked because he did not remove a screw when changing the interior cabin filter. I went to smog the car and the smog shop gave me a hard time because of the cheap catalytic converter that he used. We spent $1,400 for the new catalytic converter and the shop said it was probably only $300 while a new one from Honda was $1,400.
If you don't already know the mechanic and have some time, I recommend just giving them something little to do at 1st to try them out.
Should have taken it to Honda to begin with. Class dismissed.
@@243wayne1 Dude, you know how much dealerships charge for labor? It's stupid expensive and not guaranteed to be good work because their techs get treated like shit a lot of times. A good shop in your area is all you need, which is obviously not the case here.
this is another reason why I never bring my cars to any shop other than Jiffylube or quick oil change outfit especially if I bought the car brand new. Never use the Free Oil Change deal offered by the dealership. The old saying, "a person walking into the hospital on his own will be on his wheel chair coming out; and if he is wheel-chaired into the hospital, he is sure to be on his back coming out of the hospital...Not saying all shops or dealership shops are crooked, but majority of them are only established to make money and fixing your car is secondary or third.
I wish I had a shop near me like yours. Finding people to trust in the industry is near impossible these days :(
Someday we hope to expand. And when and if we do, we will strive to provide the same level of attention and service no matter what shop you walk into.
@@wolfpen_media I am in the UK, customer service and integrity is already at an all time low sadly........all is not lost tho, the most local Porsche specialist to me is actually damned good.
Excellent video! You earned my subscription. Also kudos for taking the high road and not blasting the other dealer although they deserve it. I live in the desert SW wish your shop was closer I would def be a customer!!!!
Thanks so much! Maybe someday we'll have a shop in your area.
I live in Australia & will never be able to afford something like these cars anyway - unless a lottery win - but i don't quite understand why the Kudos for NOT 'blasting' the other shop. I guess there's a legal side where you can't name them but it's dishonest fraud & outright greed & it's exactly what's wrong with this world.
Even though it was corrected i Bet those tyres go back on another 911 where the driver may not realize what's going on.
This is the reason I stopped going to shops 15 years ago. I own some classic BMWs and I do all of my own repairs and maintenance. Cars run wonderfully.
That's awesome! Glad to hear it!
1500 lb-ft.... lucky the hubs werent damaged!
They were damaged and reolaced
There is a terrible problem in this entire country - a generalized failure of competence and morality and a spectacular failure of work ethic. It seems to be generational - like the old guard has passed and the new one is left wanting. I feel like children are running the show, and doing it BADLY.
Yes, Old Man Yells At Clouds - guilty as charged. But this is my perspective after nearly 6 decades of observing the way things are now done in the United States.
This exactly this!
Definitely some truth to what you say. Two problems that have led to this: we expect everyone to be excellent, which is silly, and we've demonized excellence in trades as somehow beneath professional degrees, which is also silly. And here we are as a result...
The other terrible problem this country is that nobody has the balls to call anybody out anymore.
This isn’t a generational issue. Plenty of old guys out there doing shotty work. Bad habits are learned.
This is solely due to the lack of accountability. If these shop owners ended up 6 months in jail over what is a 10k fraud, everyone else would think twice before selling eBay wheels as new to someone else. But they won't. Their "punishment" was that they had to get the customer the correct wheels and one new rim, which they were supposed to do anyway. When the punishment is to do what you were already paid to do, there is nothing to disincentivise the scummy behaviour.
Great to what you’ve been up to, and that you are standing up for everyone who feels their cars are a prized possession meant to be enjoyed. Wishing everyone at Wolf Pen the utmost success!!!
Thank you for the kind words! Lots more to come, for sure.
Hey guys congratulations on the grand opening wishing you guys all the best I love this awesome video but I was cringing through all the theatrics!
Thanks so much! But what are these theatrics you mention...? 😜
@@wolfpen_media the law & order music play etc.. but I get it’s all good bro! New subscriber definitely supporting the channel keep up the great work!
The other shop and the owner was lucky that there was not a catastrophic failure that killed or injured some one.
Can't wait for the ViN WIKI collaborative.
Haha! Sitting here waiting for Ed's phone call... 😂
Well written up. The dialogue wasn’t too wordy. Covered every important question people would ask. And your integrity is transparent. Definitely subbing!
Thanks so much for the kind words! We're trying to do things differently for sure.
This is great! Love it and can’t wait to come out this Saturday for the Grand Opening.
We can't wait to see you!
Great job by Wolfpen. Being a former tech I totally understand the frustration of trying to diagnose and correct issues after some buffoons had previously worked on a car. Props to you for sweating the details and not cutting corners. On a side note I noticed the 911 in the corner with the Boston Bruins logo on it and what appears to be Ray Bourque's number on the door 👍
Thanks so much! And yes, one of our customers is a HUGE Boston fan. There are references on most of his cars.
Great story, that is so scary that a shop can get so many things wrong! Nice job!
Thank you! It's absolutely scary, but in the short time we've been open it definitely seems like the norm. We will strive to change that one car at a time. Thanks for watching 🙏🏻
Things like this is exactly why i work on my porsche all by my self in the comfort of my home garage. I can name several shops guilty of these shady practices here in Atlanta. God speed my friends 🙏🏽.
I simply cannot understand how some shops treat such an immaculate supercar like it is a destruction derby banger, I simply cannot!
You'd be surprised how often this happens
@@wolfpen_media Keep this content going, and call the scammers out for their malpractice. I would have been furious.
So refreshing to see mechanic shops who actually want to do work the right way. I've only been in GA for 3 yrs and even though I do most maintenance myself, I'm not a mechanic, so I was anxious to find a good mechanic that would do quality work. My coworkers and my wife's coworkers had some really awful experiences with some local shops, but thankfully found a good one near me.
That's what we're here for. Thanks so much for watching, and let us know if we can ever help you.
( Paused vid @ 13:01) . If this story doesn't end with the Owner/Customer not taking that Janky Shop to Court I'm gonna be pissed .
You know they won’t, and that’s why these scumbags continue to do it to others
Agreements were made. Thanks for watching.
Great job guys! the stress of bringing our Porsche to a shop that is going to rip us off is one thing but putting our lives in danger to these crooks is another thing!
Thanks! We want to instill as much confidence as possible!
Awesome to see you close the door by pushing in the handle and not on the door.
We're all car guys here 😉👍🏻
That my #1 complaint.. almost every shop over torques the wheels to hell.
And it can have bad repercussions. In this case, it was the start of a laundry list of problems, but the over torqued wheels alone were definitely a concern.
Such a shame that stuff like this still happens. Hopefully owner got some money back from the old shop. My shop trust issues are so high now a days that I won't even get the free dealer oil changes anymore, just rather do it myself. There are still good shops out there though but its getting harder and hard to find. Video was great btw!
It's what we're striving for. We want to be the place that people don't just feel confident dropping their cars off but they're actually happy to do so. It's starts with being as honest as possible. Thanks for watching 🙏🏻
The slightly too narrow tyres should not shrink when stretched onto the rim. The side walls stretch because the steel belts won’t shrink. BUT something is affecting the ABS/stability system.
"Simple, right?"
That's how every job with my car starts and ends up being some multi-day, part scavenger hunt, anger inducing, "get the blowtorch" kinda deal lol
We like the "get the blowtorch" approach
Loved this video. Pumped to see this place grow. Loved the editing, the commentary and the process.
Thanks so much! We're glad you liked it!
at my first glance, I thought key lock mechanism of wheel lock hub is not working properly. Then it turns out it was actually tightened with massive force over 1200 foot pound. Damn I will definitely sue that shop for sure.
Good job figuring out the issues! Crazy how what seems like a straightforward wheel/tire swap could lead to such a disaster.
We were also shocked. We certainly didn't expect this cascade of shenanigans to come out. Thanks for watching!
good video but to many chops to silly bits ..they are really anoying , feel un professional , and prevent a nice flow of video , big shame imo as video is great apart from that
Professional?! We've never been accused of that before... :-)
You guys killed it , great editing, And great story telling. Straight to the point . Not to long keep up the great work .
Thanks so much! We really appreciate it. It truly is a team effort here at Wolfpen.
And I had to relocate out of State ! .. Teir -One Porsche shops are hard to find. .. Especially for the early air-cooled 911s as many techs were not born when my '98 Carrera S (993) was in production; 9/1997 spec./ordered new. .. Great outcome "new Wolfpen shop principals". . Cheers, Vail, Colorado
Thanks! And you're right: the old ways are a dying breed. That's why we grabbed some extremely knowledgeable Porsche techs as quickly as possible. :-)
Amazing, but I'm not surprised. I really want to thank you for the info on the need for Porsche specific tires.
Of course! We assume there are probably more than a few people out there who are unaware. Thanks for watching 🙏🏻
This is why when I find a quality shop to work on my cars I stick with them even if it costs more or I have to drive a bit to get there. Good shops and good mechanics are worth their weight in gold nowadays. Too many people pretending and just throw parts at things.
We like the way you think
I can't believe the timing of the vid popping up to watch... I recently had a front left PS4S changed on my 981S. I noticed a slight vibration on a longer road trip the next day but nothing substantial enough to do anything about... I simply couldn't put my finger on what was wrong or if anything was wrong at all. Then a week later was on track... which made it undeniable that there was an issue. It felt just plain wrong, TC light flicking constantly and a slight vibration through the car on right hand corners.... I watch this video.... instantly check the tyre.... none N0 rated tyre had been fitted (even though I had bought and paid for an N0 tyre), all other tyres N0 rated. Thank you Wolfpen!
No problem at all. That's what we're here for. Thanks so much for watching!
Wolfpen thank you for being legit! The problem most customers I’m sure are having is. Finding a professional shop that is not shystie. They probably feel that the stealership is going give them the Full Monty. So that’s why they don’t go there. Really you can have the same or worse (As shown in your video) happen at a private shop. This leaves customers between a rock and a hard place. Thank you for showing your transparency! Kudos!!
We appreciate the kind words! We will always strive to provide the best possible customer experience with full transparency.
Watching this, I just hope more people who want to open a shop take inspiration and do it your way - the only proper way. We all know the guy who doesn't care how his car is fixed and this is ok. But to do it behind the owners back when he wants nothing but the best is just wrong. Kudos for the video and keep up the great work!
Thanks so much for the kind words! We appreciate it! And thanks for watching.
Incredible! Watchmakers precision! Way to go 🏆
We try.
Thanks for making this video! I'm glad to see you guys taking the hobby into the community of like-minded ppls hands. The industry is out of control without question. I would file a complaint with the local automotive repair authorities and review local laws. Is selling someone something else than what it advertised fraudulent? Anyways keep up the good work. Subscribed!! ❤
Thanks so much! And welcome to the channel!
I wish there were more mechanics/shops like you guys around. Seems like 75% of shops nowadays are shady and always trying to rip people off.
We're trying very hard to do things right. Maybe someday there will be a Wolfpen near you. Thanks for watching!
Good luck with the channel. Nice content. Keep up the good work on the vids (and cars).
Thanks so much! We appreciate the kind words!
This is great content. When I get my Porsche I will most certainly be bringing it to you guys.
Glad to hear it! We'll be happy to see you!
Shops like this one are rare and should be highly valued by enthusiasts. The other shops are the reason I have a lift and the tools to do ALL my own work. I have a few stories involving the two "best" Porsche/German car shops in Birmingham.
After dealing with a bunch of different dealers and shops trying to charge family members and myself ridiculous sums of money for basic maintenance or maintenance not required which was basically attempted robbery, I would say yes.
Sad but true.
I’ve had the same issue in diagnosing this error on my volvo c30 T5 polestar, Accept I spent lots of money and time on steering and suspension at volvo Cpt/ Revolve/Autoworks- no one could figure it out.
And this makes sense for me because new tires were put on by the dealership when I purchased the T5 that went from Continental to an unknown.
I wish I had a shop like this on my side.
That's what we're here for. We'll get to the heart of the matter. Thanks for watching!
Great video! I learned several things, which is impressive as I have been a PCA member for 30 years
Glad you liked it! And thanks for watching!
Being the victim of a cycle crash, resulting in broken back, I can never understand when loosening wheel nuts and extremely tight center locks people want pull upwards which puts ridiculous pressure on ones back, push it downwards or even put your foot on it....
Proof that it is all about the people. I don't care if you passed the test, you have to know what you are actually doing. Certified or not. Keep doing great work.
Thanks! That's all we've set out to do!
This Porsche owner has a good taste man. I appreciate these type of cars and will never hate on another man living my dream. I hope this owner gets to experience this thing to the fullest
We do, too. We're glad we could help him.
That shop needs to get sued for a revoked business license. No money, nothing else, revoke the license.
Bad business practices will certainly have long term consequences.
I got my 992.1 T to the dealership to check some noise. They fixed it, but gave me a bigger headache: a big oily stain on the driver’s seat, a big scratch on the dash leather, and another one on the rear seat!!!!
Until this day, they are trying to “repair”!!
That's exactly the kind of poor treatment we're trying to remedy. Sorry to hear that.
I am just a amateur DIY mechanic and own two torque multipliers. I have always believed that you should never use a torque multiplier to tighten a nut or bolt. They are only used to remove over tightened nuts and bolts. And if you think about this, the logic is obvious. If you over tighten with a torque multiplier, then what do you use to untighten.
Very true!
Great video keep up the good honest work! I hope the other shop gets sued and pays for the repairs. Scammers need to be exposed!
A. best practices often cannot be applied in extraordinary curcumstances. B. use a breaker bar (not a torque wrench) to break the nut loose C. push DOWN on the breaker bar to counteract the force of the multiplier body lever D. It makes NO DIFFERENCE if the nut is cracked loose a little while the car is on the ground but I would definitlely have the wheel unloaded (car in the air) when the nut is reinstalled and tightened.
All good points. Thanks for watching!
New channel? I got this vid recommended by the algo and I'm like... I know that guy
Josh is everywhere... yet nowhere.. He is everyone... yet no one. He is inescapable. :-)
I had fun watching. Very well put together video. There are factory recommendations but once breakerbars get broken, all bets are off. Best of luck.❤
Great job Josh and team. Congrats on the start of the journey.
Thanks so much! And thanks for watching 🙏🏻
Great work to the shop for going above and beyond to find out everything. But boys if you can't bring it to the actual dealer of the car be ready for stuff like this to happen. The most important price tag is the maintenance. Unfortunately, we don't have a wolf pen everywhere yet.
We're working on it. Thanks so much for watching!
I was stiffed by a garage over here in the U.K. my Mercedes Cosworth went in for four new tyres all looked well until I was going up the motorway and the back right wheel fell of. Fortunately I was only doing 50 miles an hour. This as you can imagine caused a fare bit of damage to the car and two others. It turned out that they had hand tittened the wheel bolts and simply forgot to torque them up. I and my family are lucky to be alive.
Thanks for sharing that story. It's important to remember that the quality of work performed isn't just a financial investment, but it's also a safety issue. Glad you're OK.
I'm not sure what's worse: removing the sharpie written eBay tag or leaving it on as they did. Just wow.
It's a fail on so many levels for sure.
It's important to expose the shite that other shops pull on customers. The reason is that exposing this behavior can help everybody realize how scummy things really are in the car care business. Hopefully people will know when they are being scammed by unscrupulous shops.
It's rampant for sure, but that just makes honesty and integrity stand out even more. Thanks for watching 🙏🏻
I had the exact same Porsche spec tire problem on my 2012 Turbo S. Even the local Porsche dealer couldn't figure it out.
That's what we're here for!
Whole new meaning to shade tree Mechanic! Damn that sucks
Hahaha! You're right about that.
I’m not a certified professional, but a serious car guy who also wrenches on my cars. I know a kid who bought a used, low mileage, Hellcat. All certified as a one owner car. As sooner as he drove up, I immediately noticed the driver’s side quarter panel wasn’t right (I got an eye for bodywork) and there was a Hellcat logo stuck on to hide the imperfections. The new owner wanted to change color of the car with a wrap. There was an odd black wrap covering the roof and when they pull it off…found damage that was ground down smooth exposing bare metal. He got suspicious
and looked up the history. He found it had multiple owners and the car was everywhere from west coast to east coast. Unbelievable sleaze that goes on.
Not at all surprised, sadly
Glad I found this channel, super well done
Thank you so much! And thanks for watching!
Great production!!! And good story :)
Thank you on both accounts!
the manufacturer markings on tires are usually related to fender geometry or suspension specificities kind of like a last minute "software patch" for an already built car I saw that years ago on a Mercedes wich had the tires go very close to the fender with regular tires it would rub, if your manual asks for it you need it, beautiful car happy the owner can finally use it properly
We're glad we could get it right for him after all this waiting.
Great video. Great story. Great diagnostics. I look forward to more.
Thanks so much! More to come for sure.
Yeah I don’t believe they didn’t use a torque gun. The new Milwaukee 1/2” (and other similar current battery models) top out at 1500, plus the damage to the CL tool.
The complexity of these cars is unmanageable. My perfect "never to be auto"? A brand new, off the line 1990 Volkswagen Golf Gti MK2 with heavy duty suspension and a factory 210 hp Honda K24 with matching 6 speed manual transmission.
Congratulations and I’m a subscriber. Best of luck on this new adventure.
Thank you so much! 🙏🏻
Great work guys, and that detailing job… WOW!
Thanks! We're lucky to have amazing people like Nova to work with in this area. He's the best!
It's pretty cool that you did the high speed road test driving on a track and not "Mexico". Good on you, man, great content with ethics to boot 🤙
been a tech for 40 years . this is the way to do things . unfortunately its doesnt happen like this often enough. alot of shops will cut corners and scam customers to make extra cash. thats why most shops have a bad name. second problem is customers dont understand how expensive it is to run a shop and pay GOOD techs , so they always want the cheapest solution!
You're absolutely right
Great video. Congrats on the new channel and your shop. It’s pretty obvious what they did. They used the torque multiplier but still set the torque to 444 pounds per Porsches specification. I guess they forgot they were using the torque multiplier. They would’ve had to divide 444 by 4, if they were going to use the torque multiplier when tightening the nut.
This is likely exactly what happened. Thanks for watching!
Nice video. That type of mistreatment of the car is heartbreaking
It sure is
They probably skipped the part were you apply Molub-Alloy Ta Paste when they over torqued the wheels .
I don’t mind paying for quality work, but I almost never find it, so I look for cheaper prices. Sad
Many people do
Sounds like the mysterious wobble I have on my Highlander - gonna take a team of experts picking the car apart to solve!
Hopefully not, but there you have it.
Greetings from Sugar Hill !! I just stumbled on your video. Wow!! Thanks for the story ! Storytelling is great! And kudos to is it Jack? For the editing!! Keep it coming!
Welcome to the channel! Jack thanks you for the kind words 🫡
It's shame full that people think they can get away with scamming people!
Sure is.
It is difficult to find a honest shop for a regular car, but to find one to work on a Porsche is a real gamble. The "it will be fine" attitude is way to common.
This is true
At this point, I will be driving from Florida to just service my car in Georgia. Hands down the most legit and professional group of people ever in the history of Porsche car support.
We'll be here for you if you do 👍🏻
This is not a video I would normally be interested in. However, your presentation was excellent. Great job guys.
Thank you so much! 🙏🏻
You had me rolling on the floor @ 5:05 😂
We try. :-)
Similar situation I cam across in the 90's, had to apply some heat to retainer nut, and use freez spray on brake rotor. This reduces load torque twisting stress. This technique allows expansion of nut and in microns is enough to remove without damage. Old mechanical skills.
Nice! Great pro tips. Thanks!
I am an American Car, auto fan, however I found this red Porsche to be very attractive. Looks like it handles nice on the tack also!!!
It's a great looking car for sure!
I went to the local Porsche Dealer Service and ordered a new set of tires for my 4GTS. If course, 4-wheel alignment as I hadn't done same since the last tires, replacing them with 12,000 miles as they were 7-years old (and only changed them due to the age). So I said "replace the battery" in the TPSM, they said you needed to get the whole TPSM parts which included (4) 9A7-907-275-06 sensor modules and (4) 9P1-601-361-F Valves ($896.00 plus $124.56) total $1030.88 plus local taxes. Did I get taken for a ride?
The dealer is correct you need both the TPMS sensor and the valve. However, you did get taken for a ride on the price.
Without guys like you, Porsche is now a pain in the backside.
After 23 different Porsches since 'ages' - now facing now to complex tech, dealers greedy & arrogant, castrated sound .......
I quit new ones ........
RESTOMOD to the rescue.
That's what we're here for 👍🏻
I had a motorcycle dealer over tighten the axle nut on my MV Agusta. This is because it’s a reverse thread and to loosen it they turned it the wrong way. So it should be at 220 NM but a 600 NM impact driver would not even loosen it. Net result was a new wheel, not AND AXLE. I am surprised you did not replace the axles as surely these threads would be stressed out of spec.
Nuts were carefully inspected and tested with the new locks to ensure there was no warping or damage.
Nicely done, informative and enlightening to see the mistakes made. A good shop will know when to delay a repair like you guys did prior to owners trip!
Thanks so much! 🙏🏻