Custom Slack - Make.com - Customer Portal app

An example of an internal automation project we built for ourselves at LowCode.
Form to Slack
In slack, our team adds an emoji to assign said task to a Project Manager
We built a slack app to handle this emoji click, and with Make and OpenAI, assign the appropriate PM to the task.

[@lowcodeagency]

The speaker explains a form that allows users to submit bug reports. The form is connected to Slack for task management.
[00:07](th-cam.com/video/VtEqM32UXPY/w-d-xo.html) Optimization of ticket creation form
[00:44](th-cam.com/video/VtEqM32UXPY/w-d-xo.html) Generate a submission on in make.com with additional information and email
[01:28](th-cam.com/video/VtEqM32UXPY/w-d-xo.html) A new support ticket is being generated in our support center and will be visible in Slack.
[02:02](th-cam.com/video/VtEqM32UXPY/w-d-xo.html) User added a task and wants to assign it to a project manager using a Slack app
[02:45](th-cam.com/video/VtEqM32UXPY/w-d-xo.html) Connect Slack messages to tasks on the IDE
[03:23](th-cam.com/video/VtEqM32UXPY/w-d-xo.html) The scenario ran successfully and the event details were obtained
[03:57](th-cam.com/video/VtEqM32UXPY/w-d-xo.html) Automatically assign project managers based on task ID
[04:31](th-cam.com/video/VtEqM32UXPY/w-d-xo.html) Optimizing the workflow and improving client communications with custom solutions
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Detailed Summary for [Custom Slack - Make.com - Customer Portal app](th-cam.com/video/VtEqM32UXPY/w-d-xo.html) by [Merlin](merlin.foyer.work/)
[00:07](th-cam.com/video/VtEqM32UXPY/w-d-xo.html) Optimization of ticket creation form
- The form is designed for users to create a ticket when they have a bug or issue on their app
- Users can add information, screencasts, images, or videos to explain the problem
[00:44](th-cam.com/video/VtEqM32UXPY/w-d-xo.html) Generate a submission on in make.com with additional information and email
- Users can use a loom link or a TH-cam video to submit their information
- Users need to enter their email and project name before submitting
[01:28](th-cam.com/video/VtEqM32UXPY/w-d-xo.html) A new support ticket is being generated in our support center and will be visible in Slack.
- Slack will show a new message indicating the ticket generation.
- The ticket will appear in the support center's right sidebar.
- The ticket will also appear in Slack, associated with the project name.
[02:02](th-cam.com/video/VtEqM32UXPY/w-d-xo.html) User added a task and wants to assign it to a project manager using a Slack app
- Built automation using Slack API
- Project manager can add the task in Slack app
[02:45](th-cam.com/video/VtEqM32UXPY/w-d-xo.html) Connect Slack messages to tasks on the IDE
- SES and Julia will manage the operations and projects
- Trigger a large scenario when a message is received on Slack
- Figure out the task number from the message
- Connect the task to the IDE and assign it to someone
[03:23](th-cam.com/video/VtEqM32UXPY/w-d-xo.html) The scenario ran successfully and the event details were obtained
- The project manager, Julia, received a large message notification from Slack
- The task ID was obtained from the customer portal using OpenAI
[03:57](th-cam.com/video/VtEqM32UXPY/w-d-xo.html) Automatically assign project managers based on task ID
- Tasks are received from the task board with a unique task ID
- The task ID is used to find the corresponding task in the customer portal
- Project managers are assigned based on the task ID
- Cecilia is assigned as the project manager if the task ID corresponds to Cecilia
- Julia is assigned as the project manager if the task ID corresponds to Julia
[04:31](th-cam.com/video/VtEqM32UXPY/w-d-xo.html) Optimizing the workflow and improving client communications with custom solutions
- Updating additional fields like due date for optimized process
- Saving time with custom solutions to help businesses