You should never feel intimidated by designer stores, especially if you're not buying anything! Let me know what you think in the comments below. Ever been made to feel like you don't belong because of your elegance? Here's why: th-cam.com/video/IvhV73kb-WM/w-d-xo.html Why not sign up & complete my FREE workshop that'll teach you how to live a more fabulous life: fabulousfutureformula.com/
Instead of going to luxurious stores, I like to go to luxurious spas, luxurious cafes and do luxurious activities that are non material, I like to stay at luxurious hotels, etc. That’s the way I like to do it. Maybe someone can relate!! It is still a challenge for me, but the more I do it the more confortable I feel❤
I worked as a Boutique manager for Chanel and used to treat every client with the same respect. That’s how you build long term relationships and a strong customer base 🦋🦋
Thats proplem happening to me in most stores so i start prefear to shop online the problem with it is that i prefear to check the item befour buying 🤦♀️
100 percent! I’m someone who struggles with social anxiety. I shop when I want my me time. If I wanted to be surrounded by people, I would be clubbing with my friends. I love mid range stores such as Brooks Brothers and Reformation, where you can have your you time, but have their great customer service at your disposal when you ask for help. Also mid range stores I’ve found have equivalent quality as my favorite luxury brands, but at a fraction of the price
I live 400 miles away from the closet designer store. I recently was traveling and was able to go into several designer stores for the first time. I was surprised actually how I was treated. I was wearing my company plumbing hoodie! Yes, hoodie, I know how Anna loves hoodies. I had on jeans and no make up. My husband was with me and he was wearing his “I’m a plumber t shirt” . When we walked into Gucci , we were immediately greeted by this very nice young sales associate. She showed us a lot of things. I told her I had never been inside Gucci before. She gave us a tour of the store. As it started to get busier she helped other customers. She would come back and ask if we needed anything. I was looking at things while she was helping others. I found a bag I loved! I bought a 3,000.00 bag. I wasn’t sure how we were going to be treated because we just came from a plumbing convention and we looked like workers. My husband and I own a plumbing business. We don’t flaunt what we have. I was just happy that the sales associate was very nice and was helpful. She was not judging us based on how we were dressed. At least I don’t think she was. She was really good at her job. I text her when I want something shipped to me. She will be my sales associate for as long as she works for Gucci. She gained a loyal customer.
That is a great story. Whether you are a customer or an associate you (we) should never be anything but kind to our fellow woman/man. It always, always, always pays off. Sometimes you even live to see it pay off. But, it always does! I am grateful to every associate or sales person or whomever who took the time and made the effort to show me kindness. I am also grateful for those who do not because it reminds me of how to behave.
I think it depends on the country. In the US, it usually doesn’t matter how casually you dress. In several european and asian countries though, dressing casually isn’t really common and some salespeople can make you feel uncomfortable.
Look at A call for an uprising and Jeremiah Cohen channels. These brands are all owned by satanists and paedophiles . They put their satanic symbols on the clothes and bags. If I was you, I would sell it. They should be ashamed of you and not the other way around
From a former Prada manager to you all friends: dont take it too seriously 😂 at the end of the day, those people work at that store and maybe tomorrow they would be working at some other place. You are free as a bird to go in, look around and leave, you dont even have to purchase anything. Its all good😂
One thing I learned in the retail business. You never judge a book by its cover, meaning person that looks like they have money can be at times in debt for what they are wearing. Sometimes the one that looks like they don’t have anything could be millionaires! I have seen this! There was a man in the town that I lived. He lived in a train caboose that was his home . Dressed like an old train engineer. He was a multimillionaire. He owns all the trains they used for tours to see sightseeing in the area! Would think he was so poor but he was rich you never knew it!
I was told this also from the store I worked at and it was so true! Old money dressed so quietly and no labels or branded clothing. They spent the most money in the store. Never ever judge a book by its cover.
A lot of wealthy people dress down, you would suspect a thing and they want to keep it that way. Others may just not care about looking expensive. I mean look how Elon Musk dresses, not really the poster boy of class and high society.
@@Mmmmkaaay I have both thankfully❤ I keep my 2010 Toyota Camry as a reminder of where I started and the Range Rover supercharged my husband and I purchased a few years ago as a reminder that hard work pays off. I love these videos. Reminders that although we work hard, we deserve to be in these spaces and it’s okay to make designer purchases if you want without feeling guilty about it. Sorry for over sharing just wanted to say that. ❤
I love this! I love to shop, and I've also worked retail. There's nothing wrong with politely telling a pushy worker "You know, thank you so much for offering help, but I'd rather look around on my own, and I'll come to you if have any questions." Sometimes you have to practice remembering that you, as the customer, are the entire reason this store exists, and you matter.
@@Angellady11 some do some don't. I consider myself sort of rich and I like to keep a low profile. I never dress in a way that you can tell I am rich, unless I go to an event, but for my day to day I look quite 'normal'.
Hmm, a bit strange as she as ordered it prior or maybe had a very long purchase history at the shop. So none of them judge her, because money spent speaks for her
I had client coming in lululemon sweaty from a class and buying 300K USD diamond earrings. Lady came for an appointment in a beach dress getting 2mil ring.
I'm going to share a short story of mine. It's not about designer store, but I know many people who feel intimidated to go to expensive beauty salons/beauty clinics. So, I have tricotilomania and throughout my life most of the times I went to any beauty salon I didn't feel comfortable. There have been occasions where I felt badly treated, where the hair stylist said something bad to my face because they didn't understand my condition, on many occasions I have left beauty salons and cried. Many many times I went to a beauty salon that I have never been before and never came back because of the treatment I got. One day I decided to give it a shot and go to one of the expensive salons in my city, and I was surprised that I was so well treated, the hairdresser who took care of me understood my disorder and even told me that he had experience dealing with clients with the same condition. The first time I went there I was so happy that I found a place where I actually felt welcomed I cried out of joy that day, and I was feeling beautiful. Nowadays it's the only beauty salon that I go, I became a loyal client.
I'm so happy you found an empathic hairs. Many people don't seem to understand or care how even small kindness can make an enormous difference in someone's life.and
Hi fellow trichter :) I also have trich, it affects my eyelashes/brows, I would hide under ton of pencils and eyewear..until one day I just got over it. I call it being on my Mona Lisa era, where I might be missing some eyelashes or eyebrows, which is an absolute renaissance perfection :D
I think it’s hilarious when I walk into a designer store and no one wants to help me. Most of the time I’ve done my research and I know what I want. That one lucky sales associate that does help me always gets a good commission off of me😂
As a former general manager of a designer shoe store, I witnessed my sales associates gravitated more towards helping women that were friendly and kind. Sales associates get tired of “greeting” over time due to people ignoring them, some women even look directly at you and still ignore you. That was always hard on them and hard to keep up a greeting atmosphere. As far as judging someone, of course they will, especially if it’s commissioned based pay and they are green(new to sales) associates, but doesn’t mean it’s right. More tenured sales associates won’t judge based on appearances because they know, typically the wealthiest person in the room doesn’t show it!
Think Pretty Woman! We remember that famous scene! Also remember when Oprah told the story of how she tried to buy an expensive purse at a store and how they mistreated her! It definitely happens but I always think that if the sales person was so rich and perfect why are they working there or anywhere?
Im an old girl totally inspired by the older ladies in street fashion, my favourite being Milan. You, Anna, have taken me to another level, and not only have I upped my game, but feel totally comfortable. I make myself walk tall, good posture, walk slower with a bit of a catwalk to give me a buzz. I wander in the best stores, and have been rewarded with sales discounts.. lately a divine belt and handbag. Ive found the shoes I want for summer, ( its spring down under) and they'll layby until paid off. Also I love silk and have collected many divine pieces that at last get wear. Also, other well dressed women I meet are appreciative of my style as I theirs. It's a secret wordless club! Love to you, Anna.
My mother was always intimidated by sa's. My best friend in hs came from a wealthier bracket. She taught me how to deal. At the age of 16, she taught me they are they to serve and help. Immediately give them a task or ask a question.
If sales staff are rude, I leave and either go directly to management or call back later to speak to the boss. Not to get them fired but to suggest that they receive more customer service training. As a former retail worker, I can tell you this: there is no excuse for rude or just plain bad service. Ever. I always make sure to be dressed nicely as I’ve found salespeople do tend to be more attentive but even if a someone is in rumpled sweats, they are a Customer and should always be treated respectfully. Good video, Ms. Anna!
It is really hard as a woman of colour, and having a parent in a wheelchair. The sales assistant followed us around and watched us like a hawk and made us feel like we were thieves. We were actually going to buy a really beautiful sweater but we were literally run out! We vowed never to return. I regret never making a complaint.
I was told that I was in the wrong place at a department store as elevator lady didn't think I could afford to buy anything. I had more than her weeks wage in my cheap purse.
I experienced a rude sales associate and a kind associate at a designer purse store. I wasn't planning on shopping that day and was dressed very casually. When I walked in the first sales person was very short with me. She steered me directly to the end of season items that were marked down. Then she walked away. I browsed the rest of the store and asked another sales associate for help with an item I wanted to purchase. She went to the back, brought out a freshly wrapped purse. Unwrapped it for me so I could inspect it. I told her I would love to buy it. Then the first associate came over and tried to act like she had been helping me all along. She even tried to step in front of the kind associate who was helping me. Trying to bully her out of the way. The manager was also there at the register and started paying attention to what was going on. The manager asked me directly who had helped me today. Of course I let her know how much the second associate helped and how wonderful she was. She then asked if she could see the first lady in the back. I never knew what happened after that but I hope she got some training on how to behave with customers and coworkers.
When I started to work in a store where we had a luxury section for elegant writing accessories my coworkers once told me a thing that I’ll never forget. She said that usually people who have money are used to wear suits and elegant clothes all the time at work so when they’re in their free time they usually don’t Walk around like that. They prefer to be in comfy clothes where’s other people think they need do get dressed up to go shopping for luxury to “fit” in the expectation of people that work there. You’ll never know so put all your effort in every customer even if they don’t buy anything. Just give them a high quality service so they might return and buy something based on your service. But I totally agree that nowadays we’re being “judged by our cover”. Now, over twenty years later when I enter luxury brand stores I can see if it’s a sale assistant with experience or not by the way he looks at customers. Funny how a few still underestimate people 😉
Im my country it is common that sales assistants or employees of fancy places do look down on clients 😒😅 like even at a hotel where you are a guest or sports club you belong … if you are having a bad hair day or don’t arrive looking your best … I used to feel uncomfortable but I’ve learned to really confront them, really I think it’s disrespectful what they do and now I really don’t care reminding them with a little attitude … they r there working and i am there because I can.
I can vouch for that. I was with a friend at les Champs Élysées in Paris and she wanted to buy a wallet at the Louis Vuitton store for her stepdaughter back in the States. We waited on a long line, finally granted entry, and were subsequently ignored by every salesperson at every counter. My husband, who speaks fluent French, tried to assist, but to no avail. We did look like Americans but we felt like such un-persons. In the meantime, we noticed a lot of people sitting around on comfy chairs playing on their cell phones and being served glass after glass of champagne. I guess those were the preferred customers. After a half hour of this, my friend gave up and said she would just go to an LV store back in the States and get the wallet there, but she thought it would've been a nice touch if she could have told her stepdaughter she had bought it in Paris.
I have no problem going into high-end stores. The problem that I have is with rude salespeople. I was in the Heathrow Hermes recently and the attitude radiating off of the sales staff was just plain vile. Yes, I am dressed for travel (jeans and sneakers, the horror) and with my assistant who obviously can't afford anything in that store. I can. And I was there looking for something in particular and ready to buy. They did not get my money.
The Heathrow arcade is my shopping Achilles heel! I seem to always have a new bag, scarf or shoes when flying through Heathrow =). I dress like a vagrant when I fly (Sorry Anna!), but I would say I receive neutral to OK service in general. Sorry your experience was negative.
I get such a kick out of the unjustifiable arrogance of *some* sales associates----they earn less money than majority of the people there to buy the products yet act superior. LOL
Same I never felt insecure and never felt like I'm not worthy to enter a high-end shop. In my experience I've never met a snobby and rude sale associate at any luxury shops. It's usually at those fast fashion shops like GUESS, Forever21, Victoria's Secret and H&M I've experienced shitty sales associates lol.
Great video idea. Not that I'm even much interested in expensive designer clothes or purses or such...but I can certainly relate to the feeling of 'not belonging' in places like that or the fear of being sneered at. I think this advice will be applicable to all kinds of situations, where one feels like an outsider pushing in, uninvited.
I went into my first designer store in my early 20s & couldn't afford anything. But the sales person was so nice! The store was not busy so she put together outfits so I could see the latest trends & said when I'm older to remember to stop by again and I have!
from SA: 1. we MUST be attached to the client by the brand policy. we are not spying we are WAITING for you to ask us about anything you’re eyeing to 2. we are not expecting you to buy anything: most of us will be happy to share some information (about the brand, style etc’) and just have a nice chat 3. about 90% of “not buying” or “serial returners” are very very rich people. They are just looking for attention and company. 4. golden rule of every SA is - never judge the client! so, the best ones are NEVER judge to summarize: please come in! don’t be afraid! start friendly conversation first: question about the brand, current collection, SA’s favorite item etc Anna is right… it can elevate your perception of luxury
I love how people share similar views. I’ve been to luxury stores in Dubai, US, and France & I do feel shy almost to even respond to staff but I normally just smile at SAs and tell them I’m just browsing/appreciating their products & they normally leave me alone. I do acknowledge that I cannot afford the lux items as of yet but it definitely is a motivation to work smarter/harder. And I think Anna is right, I def need yo stop taking things personally in these situations. Xx
My first luxury store visit happened at a Duty Free shop in Guam. I can say I had the best experience because the Chanel SAs were well trained to handle various types of clients. I didnt feel intimidated at all - never mind if you didnt make a purchase. In fact, the SA made me try one of their bags and took a photo of me wearing it - for me to think about and consider buying it when Im ready😊
I had this pretty women moment in Dior recently, the shop assistant made me feel so poor, i was dressed nicely, but the top to bottom look she gave me totally shattered my confidence!
and yet there she is only working as a sales assistant which is nothing impressive. You could be an engineer. A scientist. A nurse or doctor. A university lecturer. Someone with an education and worth.
Thank you Anna for this topic. I never even new that what I had was an imposter syndrome. I’m a Nigerian and I usually felt all you described here if I want to go to a high end store. I felt as though I don’t belong and as if my heart would jump out of my chest going in. But now at least having an identification for the problem is a huge leap. Thank you ☺️
I took on a job as a luxury fashion sales associate because I love well-made clothes all my life and it was glamorized by a lot of media. As a naive college freshman, I decided that this would be my summer experience. My dad also told me it would give me good on the ground sales experience for when I took over his real estate business. Here’s the thing… I realized ANY service job sucks on so many levels that you are grateful to anyone who treats you as a human being. A lot of customers treated me like a robot and a function of my role, and every now and then you have one insult you to your face. You also are likely to have a boss who treats you as a function of your role. And you may have one colleague you hate. Lastly, when the job isn’t infuriating it is boring. Believe me, luxury sales associates are way too overwhelmed with what I have described to have the energy to be snobby towards clients. What we pay attention to is how you made us FEEL. We go to the back to gossip about the ones who treated us with disrespect. We talk fondly about the ones who made us feel GOOD. And then we remember to be them beyond the job, the next time we’re being served by others.
This is why, after working fast food, clothing retail, and as a waitress during high school and college, I'm going to insist my children work the same type of jobs when they are old enough. I have never left a garment on the floor or inside-out on the hanger in a fitting room, nor have I been condescending to a waitress, bc I know exactly what those jobs entail and how much money they are (not) making for that work.
You are very right. I ended up as a shop assistance (in museums, after going to university) and it's really a dehumanizing job. Not only you have bad timetables, but you feel totally useless, a robot, humiliated by clients who think you're just a waste with no culture at all. Sadly there's bad days when you end too tired that you discharge your frustration into a normal client. And I really dislike that to happen, cause everyone is human, me and the client. But there's clients that really enjoy making you feel bad.and then someones comes and treats you as an human, with just nice, quiet and understanding behaviour, and you just want to cry cause the contrast is intense.
I have a friend who used to work for LV and she said that they were trained to sniff out people who are most likely to buy. Surprisingly, the demographics show that people who buy their products are people who wear simple clothing. Some luxury stores ignore these people when they are the ones who have the biggest purchasing power. Usually, these people are old rich money (at least here in my country). People who dress "to impress to show they are rich" are usually the ones who do not buy.
I went into Gucci wearing jeans, a parka, big bulky boots. They couldn’t have been more friendly to me. The sales person left me with bags out on the counter to look at while they went into the back room to look for something else I was interested in. I did end up buying an 1800 bag. But the sales person didn’t know I was going to, until I did. Same with Needless Markup on the same day( that could have been because I was carrying the Gucci store bag). Now Cartier in Atlanta was a different story. After the security doorman let me in, I was followed everywhere. Very uncomfortable. I couldn’t wait to leave.
I am so glad you touched on this topic. I used to feel out of comfort just visiting a Starbucks store. And it's not like I can't afford a drink there but there is definitely a stigma/lifestyle attached to certain brands. And like you pointed out it's important to understand why someone would feel that way. And I 100% believe what you said about visiting a brand store on regular basis so your vibration is elevated. I always had a fear of entering a brand store but now that you've put things in a better perspective I don't think I feel so intimidated anymore. Thank you Anna, lovely lady ❤😁🌷
I really enjoy it when they put me to the "she won't buy anything anyway" category. Once I went roller skating with my husband in Paris, and afterwards we stoped and entered to an elegant fabric store. The sellers looked at us very badly... I was very amused by this. One of them asked me what I was looking for. I answered, fabric for curtains. -How many meters would be needed? -I do not know. -For how many windows would you need the new curtain? - 8. How big are the windows? -I do not know. -What is the ceiling height of the apartment? -4.2 meters After that we were ushered into a back room, offered tea, coffee, cake and made small sample packs of all the fabrics I could lay my eyes on. If anyone is familiar with Parisian apartments, knows exactly why... 🤗
Oh dear. I sew myself and love looking at nice fabric...including upholstery and other home decor fabrics. Some of them are really quite spectacular. With a price to match. Doing the mental math for your windows made me a feel little faint 😅. Nice curtains are such an eyecatcher in a turn of the century appartement, though. And unlike with a special occasion dress or something, you get to enjoy them every day for years.
@@gigic.7809 As a Interior designer I'm dying to know as well why you were ushered in the back room! I love to get my hands on some sumptuous textiles !
A luxury clothing store that had been in business for close to 50 years recently closed in my city. In order to be allowed in, customers had to ring the front doorbell. If you were known to the staff, you would be taken in a side door and only by appointment. I never tried to shop there because it seemed so pretentious and snobby. I have become dedicated to online shopping.
I went into Gucci once to buy a wallet that I had already decided on. It took me like 15 minutes to buy it because everyone seemed busy and gave me no attention. The only attention I got was from the security guard who smiled and said hello. Other than that, I had to quite literally get someone to help me and check out my items, which they also messed up on. The assoaciate seemed frazzled, not sure if it was her first day or not, but totally felt like some department store associate. Actually, I think I got better service at the department store. They also charged me $100 extra, and I had to travel another hour back to get a refund. They didn't offer anything as compensation for the mistake, which took a total 3 hours of my time away (traveling, calls, etc). Safe to say, I won't be buying anything from Gucci for a long time.
This happened to me a week ago in Athens! I was looking forward to visiting the high-end stores (which we don't have in our country), but when I saw the prices in the windows I was scared of going in even though I had some money to spend and wanted to get myself a little something for my birthday. I ended up going to Hermes looking for the Oran slides, and another pair of shoes from Dior that I like and could afford, unfortunately they didn't have any. So I ended up going to an eyewear shop and got myself a gorgeous pair of Chanel and Fendi sunglasses.
I work as a retail sales assistant and you're so right! Some people really are selfish and "waste" time, yet at the end of the day I get payed for my job and many other rsas should take time to be kind and not be too insistent. Bless y'all.
Anna, I like that you cover so many aspects of in-person luxury shopping from different points of view, and that you address your sales person viewers. As a shopper I like to preview merchandise online so, if approached by a sales person, I can offer ideas of what I might purchase. This eliminates awkward guesswork for both of us. Also, entering any store with confidence and a smile apparently makes me more approachable because I receive better customer service this way.
I've been around old money, new money & broke money. My experience has been that new money has been very stingy and flashy (there are exceptions, of course), and old money are reserved and respectful with everyone. I've had new money tip me nothing and broke money give me the largest tips. I've learned about giving back and graciousness from old money. How YOU conduct yourself and value yourself is a direct reflection to others on how you are to be regarded. 💋
I've been window shopping in designer luxury stores since I was a young adult. It's my favorite pastime comfort-food kind of thing. I've (almost) always been treated very well by the sales people. In fact, they're much nicer and accommodating than the mid-range department stores. I do dress up a bit when I go and simply breeze in like it's familiar territory (which it actually has become). Try it! It's a lot of fun. 😄
I used to feel like this... those shop assistants try to make me feel like I do not belong. Exactly like in Pretty Woman. But then I realized - I earn more money than those shop assistants. So it means I DO belong there and they have no right to tell me otherwise.
“I earn more money than those shop assistants.” You seem to be placing value on how much money you make (that is, you make more than the shop associates so technically you’re higher up on the social hierarchy). Why even have this mentality? They are being judgemental. No need to stoop to their level.
If you want to start getting used to enter these kind of stores, make sure you wear nice, clean shoes. That's the first thing salespeople pay attention to. And yes, they will judge you. They all do. I was a waitress for most of my working life, and unfortunately, I did it as well. Couldn't help it. But, like in the movie, I was surprised at times.
I honestly don't feel intimidated going into these stores. I love to shop and look at the new trends. However I do feel that i'm being "sized up" when i walk in some (not all) of them. i once went in a certain store, and saw the sales lady look at bag, then actually turn her back to me and wouldn't even acknowledge my presence. Another woman walked in carrying an expensive designer bag and was immediately greeted. The customer was very short with the sales person and barely glanced at her. My thoughts were; What goes around comes around. LOL
My mother always told me not to even look in the windows of luxury stores as a kid. She said they were ‘not for us’. We would stand at the bus stop outside of the Versace store in Sydney facing the road with our backs to the shopfront. It was… a lot 😂
There was one time I walked into a store with the intention of buying a few items from that store. But I was indecisive which style to get, so the Sale Assistant A lost her patience and walked to serve another customer. Sale Assistant B saw I was alone so she came over to help me. In the end when I was at the cashier, Sale Assistant A saw I bought 3 items that costed more than 300 dollars, she quickly came to the cashier and aggressively told the cashier and Assistant B that I was her customer. Apparently they were on commission 😏 Felt bad for Assistant B though. I should have voiced out but alas, I was too young and unprepared for such situation.
Thank You 🙏 Ana . This was me, I do have the means to go into a designer’s store, but I was not born in to money, so I’ve always had that insecurity on goin inside one😅
You are right dressing the part makes attendants treat you as a legitimate customer. I have also been treated poorly at high end stores in my youth; so sad for the snobs. I gave the salesperson who treated me well the purchase.
I usually will ask a few questions and then state my intentions, coming to buy a scarf, coming to try on these shoes I want in the future, you know just be honest. I do walk in like I just got off a yacht lol but I always smile and greet. It’s balance 😅
For me, it’s being judged and looked at. It’s humiliating and yes, I can afford everything from every place I walk into. It’s the stares, the following me around as a 5”10 woman who doesn’t look like the majority of everyone else. It’s all awkward and unsettling so sadly, I prefer to order my designer items online. Sad but true. This video was eye opening and will be a game changer for me. I dress and wear my dresses from Nordstroms, I love carrying my Louis Vuitton propriano “mom bag” or my Gucci tote 👜 or Gucci marmont crossbody, my wedding ring, simple jewelry, and my husband who is a captain pilot for FedEx and business owner dresses down when he doesn’t have to wear his pilot uniform but cleans up well. I work as a software engineer from home. Point is, the money is never the issue. I think I’m just nervous to even go in these places due to preconceived notions others have but as Anna has stated, because I already dress nice and the majority of my dresses all come from saks and Nordstroms and it’s what I mostly wear I don’t have too much of a problem when I’m shopping at the lower level stores like macys, target or someplace, I just have to not worry about what others think about me too much. I didn’t grow up financially successful but got here due to hard work. I just need to stop worrying about others and go and shop at my favorite designer stores with ease and worry free. ❤ Edit: I came back to say I think I’m not used to my success yet. Lol while I look and even know how to act the part in my mannerisms there is still something there that makes me feel guilty for making purchases for myself in the thousands. We own a newer model Range Rover supercharged (the big one) a Mercedes Benz gl450, my 2010 Toyota Camry and husbands ol faithful work truck - a Chevy Tahoe - All vehicles paid off. Our home is a big beautiful home situated in a nice subdivision on the edge of town, kids in private school etc. as I get older I am slowly trying to realize that we are in a higher tax bracket and that it’s okay to have luxury items especially when you live and drive this way. I’m slowly coming to full on realization of this and to just stop putting limitations on myself due to worrying about what someone thinks or how they’ll stare at me.
@@GalaxyFluke That's really rude and not elegant at all. They really could be someone special, working their way through school or some other endeavor. Even Jim Carrey used to work as a janitor. We are not entirely defined by our current job or situation. Sales associates shouldn't treat customer's rudely of course, but customer's shouldn't act superior to them either.
Honestly when you work at sales they train you to classify and try to ‘read’ people. Since you can only look at the way they act and dress, that’s how they’ll read you.
I worked as sales consultant in luxury store, yes we scan all the customers just because we work on commission so we really pay attention about how and where we spend our time on the shop floor . but never been rude to any one . regarding following the customers I do agree it is really annoying because me personally I don't like to be followed . I like to be given a space , but we have to greet and approach customers as part of our job especially with floor manager pressure 😂, I don't know if others how worked as sales has the same opinion
Yes I do. Often is also the attitude of the person. If I greet them and they won't greet me back, because maybe they are too shy or think I'm beneath them, those are the ones I wish leave the store quick if they are not buying. I know there's no chance to sell to these people. However if they greet back and are sincere about what they want, I'm fine with that as long as they don't take up much time during busy hours.
In my country people working at those stores are usually very rude, that’s why I fear walking in. My teacher, who was a beautiful 32yo woman at the time, told me one time she walked in this expensive store (not even designer) and the seller just told her she couldn’t buy anything there! Can you imagine? She just walked away crying.
My mother had a good friend who worked at Borsheims in Omaha, NE and when I would visit, we would go often. Very high end jewelry and gifts store and at the time owned by Warren Buffet (might still be). Their philosophy was to treat each customer as if they were wealthy. They had people fly in from all over the world to shop. Some in dreadlocks and flip-flops, burkas, organics, t shirts and leather pants, and others dripping with apparent wealth. It was such a pleasure to go and you were always made to feel comfortable. But that was then...this is now. Today it's hard to trust everyone who comes in off the street, especially with all the looting in bigger cities. It's sad to see so many designer stores shut down due to theft. While online shopping is booming, its just not the same as physically trying on and touching the garment or product before you purchase. Sigh!
Great tips. Something I have struggled with is how to politely transfer to another sales SA within a designer/luxury store if the first SA was being less than courteous.
I say "pardon me?" with a smile at the first rude comment from an SA. They rarely will repeat the remark and it puts them on notice that you are not the type to tolerate that behavior. Usually they are nicer after that, If you still do need to switch you can always say something like "I would be more comfortable if someone else assisted me. Is anyone else available?" Just use a nice tone of voice, smile and say thank you. It is perfectly polite to ask for a different associate as long as you do it in a way that's calm and not causing a scene.
I was just in Hermes two days ago .. I had an appointment and the sales associate that I was suppose to meet was at lunch .. I was early that was ok .. I would have no problem waiting.. a sales associate that I did not have an appointment with kept badgering me .. let me see your email .. she must have said it 7 times in one minute.. I was so surprised.. I was dressed casually but nice .. I had my Chanel bag .. white jeans and white jean jacket.. beautiful shoes .. I felt she was trying to “poach “ me from her colleague.. I just looked at her and said “Never mind” and turned and walked out .. walked over to Gucci and shopped there .. no problem..I hate the hovering.. and the pressure.
I had always wanted to go to Tiffany. I finally got my first legal job, traveled to Seattle, and went inside Tiffany. One of the sales person happen to be Asian and I explained to her why I was in the store. She asked if I wanted to look around or if I had a budget in mind. I told her that I could only spend around $100. She showed me items that were within my budget and I was actually surprise they had things for less than $250! I ended up buying a pair of beautiful silver dangling earrings for $120 that I wore everywhere I went.
Great advice! THANKS for what you do for all of us on this platform I’ve learned so much . I use to feel that way. I laughed to myself on reading an article when a clerk snubbed OPRAH in a Palm Beach Fl. luxury store. Sure she wasn’t looking like herself . …Growing up “dirt poor” I’m quite sure she handled the situation well .
Having worked in high-end retail in the past and being a luxury products consumer, I try to be as invisible as possible. In NYC, at least for the last 3 years, going to boutiques is not the same experience as a decade ago, there’s a level of indifference from the SA that is both good and bad. Now that pretty much anything on the boutiques is accessible in their websites often one chooses to have it delivered to your home because, other than seeing or trying out a product, there’s no longer an “experience” at the boutiques. You can wear anything when visiting a boutique, SA have learned (at least we did) not to judge a book by its cover because often times that person in athleticwear will end up buying, while that who is dressed up end up trying everything out only to make a return and leave without buying. When a SA approach you, when you say “just looking, thank you”, they will leave you alone… if you spend too much time checking out a particular item that is the queue for the SA to approach you again, otherwise you’ll be let alone to browse at your leisure.
I'm at a point where my every dollar is very precious. I'm willing to buy something nice, but it really has to hit every note for me. I know how obligated you can feel when someone spends a decent chunk of time with you, but if we're talking designer stores and my hourly wage, then it took me a lot more time to earn the money that that item might cost.
I would like to go into one of those upscale shops but being overweight, middle aged and having been described as "dressing like a nun" I have always been too intimidated to do so. I won't even go into a Talbots. But I do love to look at beautiful things, some of those clothes look to be works of art. Next time I'm in the area of a fancy shop I'll watch one of your videos for encouragement. Thank you Anna. 🌷
Really like the video, great advices. I only go into luxury stores to look around, since I won’t purchase from there. I prefer second hand since I can resell in same value when I don’t like them anymore. And I think the second hand value is the real value of luxury products ( which has no advertisement cost on the value anymore).
I've never had a bad experience in any designer shop in Europe. But last year I visited Canada and there I visited some designer shops in Toronto and it was a disaster. Most of the staff was mean, rude and unprofessional. I have a theory that they are like this so the person entering the shop feels like a second class citizen and therefore feels forced to buy something to get the validation and feel better.
The assistants in Polene and Flueron in Paris were super nice! My friend and I bought a bag each in Polene and because they were so nice we went back a couple of days later and bought another one. 😂
What I find most interesting when shopping in high end stores is always an experience. Over the years, I have found sales representatives from the high end stores, NM, BG, Saks, etc. They are representing the company’s philosophy rather than the brand. Although I might have entered the store to purchase a formal gown for a ball, I always leave with everything I will need for the evening- pantyhose included 😉. I greatly appreciate detailed sales associates who ensure I am completely ready for the upcoming event. Contrasty, most high end boutique stores are represented by their sale associate’s personality or disposition. An individual who visits the store is probably there to purchase a particular item. The sales associate collects the item and the sale is made. The customer does not feel connected to the store and most likely will not return to that particular store to repeat a purchase.
I remember some of the elegant designer stores in my hometown, we were poor as church mice but the sales ladies would make me feel so welcome and I usually came out with something. Being snobby is a bad business practice.
Oh my goodness, Anna! I can definitely relate to this. My first luxury store experience was the Chanel boutique in Florence. I was nervous but everyone was so lovely to me.🥰
In Singapore the dress code is expensive watch and bag. After that T-shirt shorts and flip flops are good. If I am in for browsing and a sales assistant is all over me I smile and say thank you I am just looking. If I want something then I go straight for the most available SA.
I congratulate you on the topic All can identify with this Be it from any part of the world... Its an uncomfortable topic.. But you have always gone Confidently ahead.. Nd tackled even such issues... And this too Does same Thanks dear😀😎💓👏🌹
I live in Dubai, and when you enter any luxury store it’s so busy that it is hard to find any assistant if you wanna buy something 😅😅😅 so you just roam on your own and nobody bothers you as they are so busy 😂
I can't wait for seeing this video I will be soon in Italy and I was in the past in some of this luxury boutiques and did't feel good. But I would like to try it again, even if I probably will again not buy anything. I wiuld like just see and why not, maybe try some dresses ?😉
As a former sales assistant, we follow you around because we have to ! It’s part of our staff training, we must say hello and let the customer know that we’re here to help, otherwise they may feel ‘ignored’. Also we do judge people but not in a horrible way, it’s simply to evaluate if we can make a sale with you or not because we make commission on all sales, so it understandable we want to make as much commission as possible. Also remember that sales assistants are working in the store, they themselves are probably not wealthy so don’t feel intimidated!
on a vacation I went into a store, from Europe, and I didn`t like the way the seller addressed me - after evaluating me from head to toe - it was humiliating and I left that place immediately...
One thing that I think people rarely consider, is I think some sales people are just plan bored and lonely. All day long they re-fold sweaters and scarves. Opening boxes of new merch might be the only exciting thing they do besides making a sale. Even if it feels a little awkward, a little chit chat might go a long way.
never have i felt this nor been treated rudely. However, i do dress for shopping. Once in college, i was wearing a peach pant suit and my dorm roommate had jeans and a t shirt on, but not brand items. i felt badly for her because they were rude and refused to give her a sample of perfume which they had just given me which i had not even wanted nor asked for so i gave her mine.She became a doctor and I wonder if she does not shop there or now goes all the time ?? I agree dress nicely and be confident. i think I have a certain air about me, perhaps elegant or classic, that others read into but i don't understand how i present myself that ellicits this ie all those years of ballet ?
My boyfriend gave a decent money to shopping in nice shops. This new for me , and no! I don't feel confident but I've entered to a nice store and try a dress , was wonderful. Thanks Ana!
I remember walking into the Gucci store in my city and I felt so intimated but did it anyways. When I entered, the SA was so sweet and even complimented my outfit. Also talked to an SA in Saint Laurent and he was so sweet. Don't be intimated ladies, we deserve to feel and look fabulous! Great manifestation hack too! 😀
I love living in Las Vegas. I always go into Chanel and Louis and dont ferl intimidated. Tourists dress in many outfits, that the 'hired help' treats everyone equally. Because they dont know who has deep pockets.
I just hate shopping in stores in general. Even when I'm looking my best social anxiety takes over in a retail environment, I really prefer to browse on my own and if I need help I'll look for someone. I really don't like being forced to carry on a conversation with sales associates. I used to work in retail and I know how hard the pressure is for sales associates to work on commission so I understand what they go through but it's still uncomfortable. I feel like when it comes to shopping I tend to think like a guy. I go in for my one or two items I picked out online before leaving home then I'm out the door😅
I would go in to these shops if I plan to purchase. I do my research and checkout the items I maybe interested in. If a SA hovers and ask, I would tell ‘oh im looking around, will let u know if I need help.” Some would give me the eye, if if that person does and I plan to purchase I would ask someone else to help out. I would usually get SA’s who are just new or inexperienced. My way of helping them out. ☺️
I feel uncomfortable because I know I just want to view and touch the expensive things but not buying rofl! And Anna made a very valid point - the staff are paid at the end of the day! Now I don't feel bad as long as I don't cause them to lose an opportunity of earning a commission .
You always recommend to go for mid range brand, but all your videos are about either luxury or fast fashion brands. please make videos about mid range brands
4:21 as someone who used to work (reluctantly, miserably) in sales retail, I learned that appearances and attire are very deceiving. So many people desperately strive to seem like something or someone they're not one direction or another i.e., the rich trying to seem poorer and the poor or middle-class trying to seem richer.
You should never feel intimidated by designer stores, especially if you're not buying anything! Let me know what you think in the comments below.
Ever been made to feel like you don't belong because of your elegance? Here's why: th-cam.com/video/IvhV73kb-WM/w-d-xo.html
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id choose death before i chose entering a lux store lol
@@AGirlNamedVan Oh no! Don't feel like that, a luxury store is just a store, you have every right to go in!
"Goochie" You are one of the most low key hilarious people I watch.
Good video👌👌❤❤🙏🙏
Just registered. Is ACST American central standard time?
Instead of going to luxurious stores, I like to go to luxurious spas, luxurious cafes and do luxurious activities that are non material, I like to stay at luxurious hotels, etc. That’s the way I like to do it. Maybe someone can relate!! It is still a challenge for me, but the more I do it the more confortable I feel❤
Me too. I'd rather splurge on a lovely spa day than a handbag and it's alot cheaper even at a high end spa!
I worked as a Boutique manager for Chanel and used to treat every client with the same respect. That’s how you build long term relationships and a strong customer base 🦋🦋
It's no problem to go inside these stores, my problem is being followed by the staff and making me feel uncomfortable and just wanna leave.
Exactly!
Make sure to watch this video, I'll teach you how to deal with that.
Thats proplem happening to me in most stores so i start prefear to shop online the problem with it is that i prefear to check the item befour buying 🤦♀️
100 percent! I’m someone who struggles with social anxiety. I shop when I want my me time. If I wanted to be surrounded by people, I would be clubbing with my friends. I love mid range stores such as Brooks Brothers and Reformation, where you can have your you time, but have their great customer service at your disposal when you ask for help. Also mid range stores I’ve found have equivalent quality as my favorite luxury brands, but at a fraction of the price
Give her smile and make her feel wierd 🙂 automatically she is gonna stop ... if she asks any help say thank you 😊
I live 400 miles away from the closet designer store. I recently was traveling and was able to go into several designer stores for the first time. I was surprised actually how I was treated. I was wearing my company plumbing hoodie! Yes, hoodie, I know how Anna loves hoodies. I had on jeans and no make up. My husband was with me and he was wearing his “I’m a plumber t shirt” . When we walked into Gucci , we were immediately greeted by this very nice young sales associate. She showed us a lot of things. I told her I had never been inside Gucci before. She gave us a tour of the store. As it started to get busier she helped other customers. She would come back and ask if we needed anything. I was looking at things while she was helping others. I found a bag I loved! I bought a 3,000.00 bag. I wasn’t sure how we were going to be treated because we just came from a plumbing convention and we looked like workers. My husband and I own a plumbing business. We don’t flaunt what we have. I was just happy that the sales associate was very nice and was helpful. She was not judging us based on how we were dressed. At least I don’t think she was. She was really good at her job. I text her when I want something shipped to me. She will be my sales associate for as long as she works for Gucci. She gained a loyal customer.
Happy with your story 😊
That is a great story. Whether you are a customer or an associate you (we) should never be anything but kind to our fellow woman/man. It always, always, always pays off. Sometimes you even live to see it pay off. But, it always does! I am grateful to every associate or sales person or whomever who took the time and made the effort to show me kindness. I am also grateful for those who do not because it reminds me of how to behave.
I think it depends on the country. In the US, it usually doesn’t matter how casually you dress. In several european and asian countries though, dressing casually isn’t really common and some salespeople can make you feel uncomfortable.
Look at A call for an uprising and Jeremiah Cohen channels. These brands are all owned by satanists and paedophiles . They put their satanic symbols on the clothes and bags. If I was you, I would sell it. They should be ashamed of you and not the other way around
❤❤❤❤❤ Love this
From a former Prada manager to you all friends: dont take it too seriously 😂 at the end of the day, those people work at that store and maybe tomorrow they would be working at some other place. You are free as a bird to go in, look around and leave, you dont even have to purchase anything. Its all good😂
Thank you
ty!
Thank You ! This is the one !
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One thing I learned in the retail business. You never judge a book by its cover, meaning person that looks like they have money can be at times in debt for what they are wearing. Sometimes the one that looks like they don’t have anything could be millionaires! I have seen this! There was a man in the town that I lived. He lived in a train caboose that was his home . Dressed like an old train engineer. He was a multimillionaire. He owns all the trains they used for tours to see sightseeing in the area! Would think he was so poor but he was rich you never knew it!
I was told this also from the store I worked at and it was so true! Old money dressed so quietly and no labels or branded clothing. They spent the most money in the store. Never ever judge a book by its cover.
True. The rich drive Range Rovers. The really rich drive Toyotas.😉
Typical in countries like New Zealand!
A lot of wealthy people dress down, you would suspect a thing and they want to keep it that way. Others may just not care about looking expensive. I mean look how Elon Musk dresses, not really the poster boy of class and high society.
@@Mmmmkaaay I have both thankfully❤ I keep my 2010 Toyota Camry as a reminder of where I started and the Range Rover supercharged my husband and I purchased a few years ago as a reminder that hard work pays off. I love these videos. Reminders that although we work hard, we deserve to be in these spaces and it’s okay to make designer purchases if you want without feeling guilty about it. Sorry for over sharing just wanted to say that. ❤
I love this! I love to shop, and I've also worked retail. There's nothing wrong with politely telling a pushy worker "You know, thank you so much for offering help, but I'd rather look around on my own, and I'll come to you if have any questions." Sometimes you have to practice remembering that you, as the customer, are the entire reason this store exists, and you matter.
Once at an Hermes store, I witnessed a lady who walked in wearing sweats, purchased a Birkin bag then walked out. Never judge a book by its cover! 😂
Maybe sweats was from Hermes 😁
Actually rich people don’t flaunt their wealth they are low profile types in public
@@Angellady11 some do some don't. I consider myself sort of rich and I like to keep a low profile. I never dress in a way that you can tell I am rich, unless I go to an event, but for my day to day I look quite 'normal'.
Hmm, a bit strange as she as ordered it prior or maybe had a very long purchase history at the shop. So none of them judge her, because money spent speaks for her
I had client coming in lululemon sweaty from a class and buying 300K USD diamond earrings. Lady came for an appointment in a beach dress getting 2mil ring.
I'm going to share a short story of mine. It's not about designer store, but I know many people who feel intimidated to go to expensive beauty salons/beauty clinics.
So, I have tricotilomania and throughout my life most of the times I went to any beauty salon I didn't feel comfortable. There have been occasions where I felt badly treated, where the hair stylist said something bad to my face because they didn't understand my condition, on many occasions I have left beauty salons and cried.
Many many times I went to a beauty salon that I have never been before and never came back because of the treatment I got.
One day I decided to give it a shot and go to one of the expensive salons in my city, and I was surprised that I was so well treated, the hairdresser who took care of me understood my disorder and even told me that he had experience dealing with clients with the same condition.
The first time I went there I was so happy that I found a place where I actually felt welcomed I cried out of joy that day, and I was feeling beautiful.
Nowadays it's the only beauty salon that I go, I became a loyal client.
I'm so happy you found an empathic hairs. Many people don't seem to understand or care how even small kindness can make an enormous difference in someone's life.and
Hi fellow trichter :) I also have trich, it affects my eyelashes/brows, I would hide under ton of pencils and eyewear..until one day I just got over it. I call it being on my Mona Lisa era, where I might be missing some eyelashes or eyebrows, which is an absolute renaissance perfection :D
I think it’s hilarious when I walk into a designer store and no one wants to help me. Most of the time I’ve done my research and I know what I want. That one lucky sales associate that does help me always gets a good commission off of me😂
The others should watch and learn.
As a former general manager of a designer shoe store, I witnessed my sales associates gravitated more towards helping women that were friendly and kind. Sales associates get tired of “greeting” over time due to people ignoring them, some women even look directly at you and still ignore you. That was always hard on them and hard to keep up a greeting atmosphere.
As far as judging someone, of course they will, especially if it’s commissioned based pay and they are green(new to sales) associates, but doesn’t mean it’s right.
More tenured sales associates won’t judge based on appearances because they know, typically the wealthiest person in the room doesn’t show it!
Think Pretty Woman! We remember that famous scene! Also remember when Oprah told the story of how she tried to buy an expensive purse at a store and how they mistreated her! It definitely happens but I always think that if the sales person was so rich and perfect why are they working there or anywhere?
Im an old girl totally inspired by the older ladies in street fashion, my favourite being Milan. You, Anna, have taken me to another level, and not only have I upped my game, but feel totally comfortable. I make myself walk tall, good posture, walk slower with a bit of a catwalk to give me a buzz. I wander in the best stores, and have been rewarded with sales discounts.. lately a divine belt and handbag. Ive found the shoes I want for summer, ( its spring down under) and they'll layby until paid off. Also I love silk and have collected many divine pieces that at last get wear. Also, other well dressed women I meet are appreciative of my style as I theirs. It's a secret wordless club! Love to you, Anna.
My mother was always intimidated by sa's. My best friend in hs came from a wealthier bracket. She taught me how to deal. At the age of 16, she taught me they are they to serve and help. Immediately give them a task or ask a question.
If sales staff are rude, I leave and either go directly to management or call back later to speak to the boss. Not to get them fired but to suggest that they receive more customer service training. As a former retail worker, I can tell you this: there is no excuse for rude or just plain bad service. Ever. I always make sure to be dressed nicely as I’ve found salespeople do tend to be more attentive but even if a someone is in rumpled sweats, they are a Customer and should always be treated respectfully. Good video, Ms. Anna!
It is really hard as a woman of colour, and having a parent in a wheelchair. The sales assistant followed us around and watched us like a hawk and made us feel like we were thieves. We were actually going to buy a really beautiful sweater but we were literally run out! We vowed never to return. I regret never making a complaint.
Im sorry you had such an experience:(
I am so sorry 😢
@@verysophia it means a lot to feel validated. I am sure I am not the only one.
@@tessy28 thank you. There are some stores which are better than others.
@@Rozumarix I would agree... some stores make me feel like that!
I was told that I was in the wrong place at a department store as elevator lady didn't think I could afford to buy anything. I had more than her weeks wage in my cheap purse.
I experienced a rude sales associate and a kind associate at a designer purse store. I wasn't planning on shopping that day and was dressed very casually. When I walked in the first sales person was very short with me. She steered me directly to the end of season items that were marked down. Then she walked away. I browsed the rest of the store and asked another sales associate for help with an item I wanted to purchase. She went to the back, brought out a freshly wrapped purse. Unwrapped it for me so I could inspect it. I told her I would love to buy it. Then the first associate came over and tried to act like she had been helping me all along. She even tried to step in front of the kind associate who was helping me. Trying to bully her out of the way. The manager was also there at the register and started paying attention to what was going on. The manager asked me directly who had helped me today. Of course I let her know how much the second associate helped and how wonderful she was. She then asked if she could see the first lady in the back. I never knew what happened after that but I hope she got some training on how to behave with customers and coworkers.
she missed out on her commission
When I started to work in a store where we had a luxury section for elegant writing accessories my coworkers once told me a thing that I’ll never forget. She said that usually people who have money are used to wear suits and elegant clothes all the time at work so when they’re in their free time they usually don’t Walk around like that. They prefer to be in comfy clothes where’s other people think they need do get dressed up to go shopping for luxury to “fit” in the expectation of people that work there. You’ll never know so put all your effort in every customer even if they don’t buy anything. Just give them a high quality service so they might return and buy something based on your service. But I totally agree that nowadays we’re being “judged by our cover”. Now, over twenty years later when I enter luxury brand stores I can see if it’s a sale assistant with experience or not by the way he looks at customers. Funny how a few still underestimate people 😉
Im my country it is common that sales assistants or employees of fancy places do look down on clients 😒😅 like even at a hotel where you are a guest or sports club you belong … if you are having a bad hair day or don’t arrive looking your best … I used to feel uncomfortable but I’ve learned to really confront them, really I think it’s disrespectful what they do and now I really don’t care reminding them with a little attitude … they r there working and i am there because I can.
I can vouch for that. I was with a friend at les Champs Élysées in Paris and she wanted to buy a wallet at the Louis Vuitton store for her stepdaughter back in the States. We waited on a long line, finally granted entry, and were subsequently ignored by every salesperson at every counter. My husband, who speaks fluent French, tried to assist, but to no avail. We did look like Americans but we felt like such un-persons. In the meantime, we noticed a lot of people sitting around on comfy chairs playing on their cell phones and being served glass after glass of champagne. I guess those were the preferred customers. After a half hour of this, my friend gave up and said she would just go to an LV store back in the States and get the wallet there, but she thought it would've been a nice touch if she could have told her stepdaughter she had bought it in Paris.
I have no problem going into high-end stores. The problem that I have is with rude salespeople. I was in the Heathrow Hermes recently and the attitude radiating off of the sales staff was just plain vile. Yes, I am dressed for travel (jeans and sneakers, the horror) and with my assistant who obviously can't afford anything in that store. I can. And I was there looking for something in particular and ready to buy. They did not get my money.
The Heathrow arcade is my shopping Achilles heel! I seem to always have a new bag, scarf or shoes when flying through Heathrow =). I dress like a vagrant when I fly (Sorry Anna!), but I would say I receive neutral to OK service in general. Sorry your experience was negative.
I get such a kick out of the unjustifiable arrogance of *some* sales associates----they earn less money than majority of the people there to buy the products yet act superior. LOL
I went to the Heathrow Chanel to actually buy pumps..the assistants were so rude that I decided against buying them from them.
Same I never felt insecure and never felt like I'm not worthy to enter a high-end shop. In my experience I've never met a snobby and rude sale associate at any luxury shops. It's usually at those fast fashion shops like GUESS, Forever21, Victoria's Secret and H&M I've experienced shitty sales associates lol.
I am surprised to know so many people feel intimidated by anyone, including a glorified cashier😂
Great video idea. Not that I'm even much interested in expensive designer clothes or purses or such...but I can certainly relate to the feeling of 'not belonging' in places like that or the fear of being sneered at.
I think this advice will be applicable to all kinds of situations, where one feels like an outsider pushing in, uninvited.
I went into my first designer store in my early 20s & couldn't afford anything. But the sales person was so nice! The store was not busy so she put together outfits so I could see the latest trends & said when I'm older to remember to stop by again and I have!
from SA:
1. we MUST be attached to the client by the brand policy. we are not spying we are WAITING for you to ask us about anything you’re eyeing to
2. we are not expecting you to buy anything: most of us will be happy to share some information (about the brand, style etc’) and just have a nice chat
3. about 90% of “not buying” or “serial returners” are very very rich people. They are just looking for attention and company.
4. golden rule of every SA is - never judge the client! so, the best ones are NEVER judge
to summarize: please come in! don’t be afraid! start friendly conversation first: question about the brand, current collection, SA’s favorite item etc
Anna is right… it can elevate your perception of luxury
Thank you for sharing this!
I love how people share similar views. I’ve been to luxury stores in Dubai, US, and France & I do feel shy almost to even respond to staff but I normally just smile at SAs and tell them I’m just browsing/appreciating their products & they normally leave me alone. I do acknowledge that I cannot afford the lux items as of yet but it definitely is a motivation to work smarter/harder. And I think Anna is right, I def need yo stop taking things personally in these situations. Xx
My first luxury store visit happened at a Duty Free shop in Guam. I can say I had the best experience because the Chanel SAs were well trained to handle various types of clients. I didnt feel intimidated at all - never mind if you didnt make a purchase. In fact, the SA made me try one of their bags and took a photo of me wearing it - for me to think about and consider buying it when Im ready😊
I had this pretty women moment in Dior recently, the shop assistant made me feel so poor, i was dressed nicely, but the top to bottom look she gave me totally shattered my confidence!
and yet there she is only working as a sales assistant which is nothing impressive. You could be an engineer. A scientist. A nurse or doctor. A university lecturer. Someone with an education and worth.
As a student and part-time sales assistant, I appreciate this clarifying video💐
Thank you Anna for this topic. I never even new that what I had was an imposter syndrome. I’m a Nigerian and I usually felt all you described here if I want to go to a high end store. I felt as though I don’t belong and as if my heart would jump out of my chest going in. But now at least having an identification for the problem is a huge leap. Thank you ☺️
I took on a job as a luxury fashion sales associate because I love well-made clothes all my life and it was glamorized by a lot of media. As a naive college freshman, I decided that this would be my summer experience. My dad also told me it would give me good on the ground sales experience for when I took over his real estate business. Here’s the thing… I realized ANY service job sucks on so many levels that you are grateful to anyone who treats you as a human being. A lot of customers treated me like a robot and a function of my role, and every now and then you have one insult you to your face. You also are likely to have a boss who treats you as a function of your role. And you may have one colleague you hate. Lastly, when the job isn’t infuriating it is boring. Believe me, luxury sales associates are way too overwhelmed with what I have described to have the energy to be snobby towards clients. What we pay attention to is how you made us FEEL. We go to the back to gossip about the ones who treated us with disrespect. We talk fondly about the ones who made us feel GOOD. And then we remember to be them beyond the job, the next time we’re being served by others.
This is why, after working fast food, clothing retail, and as a waitress during high school and college, I'm going to insist my children work the same type of jobs when they are old enough. I have never left a garment on the floor or inside-out on the hanger in a fitting room, nor have I been condescending to a waitress, bc I know exactly what those jobs entail and how much money they are (not) making for that work.
You are very right. I ended up as a shop assistance (in museums, after going to university) and it's really a dehumanizing job. Not only you have bad timetables, but you feel totally useless, a robot, humiliated by clients who think you're just a waste with no culture at all. Sadly there's bad days when you end too tired that you discharge your frustration into a normal client. And I really dislike that to happen, cause everyone is human, me and the client. But there's clients that really enjoy making you feel bad.and then someones comes and treats you as an human, with just nice, quiet and understanding behaviour, and you just want to cry cause the contrast is intense.
As a former luxury sales assistant I can confirm what you’re saying is true 😊
I have a friend who used to work for LV and she said that they were trained to sniff out people who are most likely to buy. Surprisingly, the demographics show that people who buy their products are people who wear simple clothing. Some luxury stores ignore these people when they are the ones who have the biggest purchasing power. Usually, these people are old rich money (at least here in my country). People who dress "to impress to show they are rich" are usually the ones who do not buy.
I went into Gucci wearing jeans, a parka, big bulky boots. They couldn’t have been more friendly to me. The sales person left me with bags out on the counter to look at while they went into the back room to look for something else I was interested in. I did end up buying an 1800 bag. But the sales person didn’t know I was going to, until I did. Same with Needless Markup on the same day( that could have been because I was carrying the Gucci store bag). Now Cartier in Atlanta was a different story. After the security doorman let me in, I was followed everywhere. Very uncomfortable. I couldn’t wait to leave.
I am so glad you touched on this topic. I used to feel out of comfort just visiting a Starbucks store. And it's not like I can't afford a drink there but there is definitely a stigma/lifestyle attached to certain brands. And like you pointed out it's important to understand why someone would feel that way. And I 100% believe what you said about visiting a brand store on regular basis so your vibration is elevated. I always had a fear of entering a brand store but now that you've put things in a better perspective I don't think I feel so intimidated anymore. Thank you Anna, lovely lady ❤😁🌷
Just remember money you can find but you? cant be bought 😘❤
I used to feel intimidated until I entered Hermes last week in Zurich and everyone was holding H&M bags
Awesome!!!!😂😂😂
Yes we have no obligation to buy👏👏👏 great video😊
I really enjoy it when they put me to the "she won't buy anything anyway" category. Once I went roller skating with my husband in Paris, and afterwards we stoped and entered to an elegant fabric store. The sellers looked at us very badly... I was very amused by this.
One of them asked me what I was looking for. I answered, fabric for curtains.
-How many meters would be needed?
-I do not know.
-For how many windows would you need the new curtain?
- 8.
How big are the windows?
-I do not know.
-What is the ceiling height of the apartment?
-4.2 meters
After that we were ushered into a back room, offered tea, coffee, cake and made small sample packs of all the fabrics I could lay my eyes on.
If anyone is familiar with Parisian apartments, knows exactly why... 🤗
Oh dear. I sew myself and love looking at nice fabric...including upholstery and other home decor fabrics. Some of them are really quite spectacular. With a price to match.
Doing the mental math for your windows made me a feel little faint 😅.
Nice curtains are such an eyecatcher in a turn of the century appartement, though. And unlike with a special occasion dress or something, you get to enjoy them every day for years.
Please tell me why!
@@gigic.7809 As a Interior designer I'm dying to know as well why you were ushered in the back room! I love to get my hands on some sumptuous textiles !
My guess would be the ceiling height, but idk.
@@hollyholman6375 yes because of the ceiling height!
A luxury clothing store that had been in business for close to 50 years recently closed in my city. In order to be allowed in, customers had to ring the front doorbell. If you were known to the staff, you would be taken in a side door and only by appointment. I never tried to shop there because it seemed so pretentious and snobby. I have become dedicated to online shopping.
I went into Gucci once to buy a wallet that I had already decided on. It took me like 15 minutes to buy it because everyone seemed busy and gave me no attention. The only attention I got was from the security guard who smiled and said hello. Other than that, I had to quite literally get someone to help me and check out my items, which they also messed up on. The assoaciate seemed frazzled, not sure if it was her first day or not, but totally felt like some department store associate. Actually, I think I got better service at the department store. They also charged me $100 extra, and I had to travel another hour back to get a refund. They didn't offer anything as compensation for the mistake, which took a total 3 hours of my time away (traveling, calls, etc). Safe to say, I won't be buying anything from Gucci for a long time.
This happened to me a week ago in Athens! I was looking forward to visiting the high-end stores (which we don't have in our country), but when I saw the prices in the windows I was scared of going in even though I had some money to spend and wanted to get myself a little something for my birthday. I ended up going to Hermes looking for the Oran slides, and another pair of shoes from Dior that I like and could afford, unfortunately they didn't have any. So I ended up going to an eyewear shop and got myself a gorgeous pair of Chanel and Fendi sunglasses.
This is such a great topic Anna! I love how you mix psychology in everything you talk about.
I work as a retail sales assistant and you're so right! Some people really are selfish and "waste" time, yet at the end of the day I get payed for my job and many other rsas should take time to be kind and not be too insistent. Bless y'all.
Anna, I like that you cover so many aspects of in-person luxury shopping from different points of view, and that you address your sales person viewers. As a shopper I like to preview merchandise online so, if approached by a sales person, I can offer ideas of what I might purchase. This eliminates awkward guesswork for both of us. Also, entering any store with confidence and a smile apparently makes me more approachable because I receive better customer service this way.
I've been around old money, new money & broke money. My experience has been that new money has been very stingy and flashy (there are exceptions, of course), and old money are reserved and respectful with everyone. I've had new money tip me nothing and broke money give me the largest tips. I've learned about giving back and graciousness from old money. How YOU conduct yourself and value yourself is a direct reflection to others on how you are to be regarded. 💋
I've been window shopping in designer luxury stores since I was a young adult. It's my favorite pastime comfort-food kind of thing. I've (almost) always been treated very well by the sales people. In fact, they're much nicer and accommodating than the mid-range department stores. I do dress up a bit when I go and simply breeze in like it's familiar territory (which it actually has become). Try it! It's a lot of fun. 😄
I used to feel like this... those shop assistants try to make me feel like I do not belong. Exactly like in Pretty Woman. But then I realized - I earn more money than those shop assistants. So it means I DO belong there and they have no right to tell me otherwise.
This. 💯
“I earn more money than those shop assistants.” You seem to be placing value on how much money you make (that is, you make more than the shop associates so technically you’re higher up on the social hierarchy). Why even have this mentality? They are being judgemental. No need to stoop to their level.
If you want to start getting used to enter these kind of stores, make sure you wear nice, clean shoes. That's the first thing salespeople pay attention to. And yes, they will judge you. They all do. I was a waitress for most of my working life, and unfortunately, I did it as well. Couldn't help it. But, like in the movie, I was surprised at times.
I honestly don't feel intimidated going into these stores. I love to shop and look at the new trends. However I do feel that i'm being "sized up" when i walk in some (not all) of them. i once went in a certain store, and saw the sales lady look at bag, then actually turn her back to me and wouldn't even acknowledge my presence. Another woman walked in carrying an expensive designer bag and was immediately greeted. The customer was very short with the sales person and barely glanced at her. My thoughts were; What goes around comes around. LOL
I wouldn't want to spend my hard earned money in a store where the salespeople treated me rudely.
My mother always told me not to even look in the windows of luxury stores as a kid. She said they were ‘not for us’. We would stand at the bus stop outside of the Versace store in Sydney facing the road with our backs to the shopfront. It was… a lot 😂
Yes....
Not many things were "not for us" also, I remember.
There was one time I walked into a store with the intention of buying a few items from that store. But I was indecisive which style to get, so the Sale Assistant A lost her patience and walked to serve another customer. Sale Assistant B saw I was alone so she came over to help me. In the end when I was at the cashier, Sale Assistant A saw I bought 3 items that costed more than 300 dollars, she quickly came to the cashier and aggressively told the cashier and Assistant B that I was her customer. Apparently they were on commission 😏 Felt bad for Assistant B though. I should have voiced out but alas, I was too young and unprepared for such situation.
I used to work as a mystery shopper in luxury stores. Incredible experience :P
Thank You 🙏 Ana . This was me, I do have the means to go into a designer’s store, but I was not born in to money, so I’ve always had that insecurity on goin inside one😅
You are right dressing the part makes attendants treat you as a legitimate customer. I have also been treated poorly at high end stores in my youth; so sad for the snobs. I gave the salesperson who treated me well the purchase.
I usually will ask a few questions and then state my intentions, coming to buy a scarf, coming to try on these shoes I want in the future, you know just be honest. I do walk in like I just got off a yacht lol but I always smile and greet. It’s balance 😅
For me, it’s being judged and looked at. It’s humiliating and yes, I can afford everything from every place I walk into. It’s the stares, the following me around as a 5”10 woman who doesn’t look like the majority of everyone else. It’s all awkward and unsettling so sadly, I prefer to order my designer items online. Sad but true.
This video was eye opening and will be a game changer for me. I dress and wear my dresses from Nordstroms, I love carrying my Louis Vuitton propriano “mom bag” or my Gucci tote 👜 or Gucci marmont crossbody, my wedding ring, simple jewelry, and my husband who is a captain pilot for FedEx and business owner dresses down when he doesn’t have to wear his pilot uniform but cleans up well. I work as a software engineer from home. Point is, the money is never the issue. I think I’m just nervous to even go in these places due to preconceived notions others have but as Anna has stated, because I already dress nice and the majority of my dresses all come from saks and Nordstroms and it’s what I mostly wear I don’t have too much of a problem when I’m shopping at the lower level stores like macys, target or someplace, I just have to not worry about what others think about me too much. I didn’t grow up financially successful but got here due to hard work. I just need to stop worrying about others and go and shop at my favorite designer stores with ease and worry free. ❤
Edit: I came back to say I think I’m not used to my success yet. Lol while I look and even know how to act the part in my mannerisms there is still something there that makes me feel guilty for making purchases for myself in the thousands. We own a newer model Range Rover supercharged (the big one) a Mercedes Benz gl450, my 2010 Toyota Camry and husbands ol faithful work truck - a Chevy Tahoe - All vehicles paid off. Our home is a big beautiful home situated in a nice subdivision on the edge of town, kids in private school etc. as I get older I am slowly trying to realize that we are in a higher tax bracket and that it’s okay to have luxury items especially when you live and drive this way. I’m slowly coming to full on realization of this and to just stop putting limitations on myself due to worrying about what someone thinks or how they’ll stare at me.
Lol just remind yourself they are working retail and aren’t any one special.
@@GalaxyFluke That's really rude and not elegant at all. They really could be someone special, working their way through school or some other endeavor. Even Jim Carrey used to work as a janitor. We are not entirely defined by our current job or situation. Sales associates shouldn't treat customer's rudely of course, but customer's shouldn't act superior to them either.
Honestly when you work at sales they train you to classify and try to ‘read’ people. Since you can only look at the way they act and dress, that’s how they’ll read you.
I worked as sales consultant in luxury store, yes we scan all the customers just because we work on commission so we really pay attention about how and where we spend our time on the shop floor . but never been rude to any one .
regarding following the customers I do agree it is really annoying because me personally I don't like to be followed . I like to be given a space , but we have to greet and approach customers as part of our job especially with floor manager pressure 😂, I don't know if others how worked as sales has the same opinion
Yes I do. Often is also the attitude of the person.
If I greet them and they won't greet me back, because maybe they are too shy or think I'm beneath them, those are the ones I wish leave the store quick if they are not buying. I know there's no chance to sell to these people.
However if they greet back and are sincere about what they want, I'm fine with that as long as they don't take up much time during busy hours.
In my country people working at those stores are usually very rude, that’s why I fear walking in. My teacher, who was a beautiful 32yo woman at the time, told me one time she walked in this expensive store (not even designer) and the seller just told her she couldn’t buy anything there! Can you imagine? She just walked away crying.
Where do you live? 🙈
@@marinaj7877Brazil!
My mother had a good friend who worked at Borsheims in Omaha, NE and when I would visit, we would go often. Very high end jewelry and gifts store and at the time owned by Warren Buffet (might still be). Their philosophy was to treat each customer as if they were wealthy. They had people fly in from all over the world to shop. Some in dreadlocks and flip-flops, burkas, organics, t shirts and leather pants, and others dripping with apparent wealth. It was such a pleasure to go and you were always made to feel comfortable. But that was then...this is now. Today it's hard to trust everyone who comes in off the street, especially with all the looting in bigger cities. It's sad to see so many designer stores shut down due to theft. While online shopping is booming, its just not the same as physically trying on and touching the garment or product before you purchase. Sigh!
Great tips. Something I have struggled with is how to politely transfer to another sales SA within a designer/luxury store if the first SA was being less than courteous.
I say "pardon me?" with a smile at the first rude comment from an SA. They rarely will repeat the remark and it puts them on notice that you are not the type to tolerate that behavior. Usually they are nicer after that, If you still do need to switch you can always say something like "I would be more comfortable if someone else assisted me. Is anyone else available?" Just use a nice tone of voice, smile and say thank you. It is perfectly polite to ask for a different associate as long as you do it in a way that's calm and not causing a scene.
I was just in Hermes two days ago .. I had an appointment and the sales associate that I was suppose to meet was at lunch .. I was early that was ok .. I would have no problem waiting.. a sales associate that I did not have an appointment with kept badgering me .. let me see your email .. she must have said it 7 times in one minute.. I was so surprised.. I was dressed casually but nice .. I had my Chanel bag .. white jeans and white jean jacket.. beautiful shoes .. I felt she was trying to “poach “ me from her colleague.. I just looked at her and said “Never mind” and turned and walked out .. walked over to Gucci and shopped there .. no problem..I hate the hovering.. and the pressure.
Great video! Anna always hits in her topics and delivery
I had always wanted to go to Tiffany. I finally got my first legal job, traveled to Seattle, and went inside Tiffany. One of the sales person happen to be Asian and I explained to her why I was in the store. She asked if I wanted to look around or if I had a budget in mind. I told her that I could only spend around $100. She showed me items that were within my budget and I was actually surprise they had things for less than $250! I ended up buying a pair of beautiful silver dangling earrings for $120 that I wore everywhere I went.
Thank you Ana ❤your insight is priceless to me.
Great advice! THANKS for what you do for all of us on this platform I’ve learned so much . I use to feel that way. I laughed to myself on reading an article when a clerk snubbed OPRAH in a Palm Beach Fl. luxury store. Sure she wasn’t looking like herself . …Growing up “dirt poor” I’m quite sure she handled the situation well .
Having worked in high-end retail in the past and being a luxury products consumer, I try to be as invisible as possible. In NYC, at least for the last 3 years, going to boutiques is not the same experience as a decade ago, there’s a level of indifference from the SA that is both good and bad. Now that pretty much anything on the boutiques is accessible in their websites often one chooses to have it delivered to your home because, other than seeing or trying out a product, there’s no longer an “experience” at the boutiques.
You can wear anything when visiting a boutique, SA have learned (at least we did) not to judge a book by its cover because often times that person in athleticwear will end up buying, while that who is dressed up end up trying everything out only to make a return and leave without buying. When a SA approach you, when you say “just looking, thank you”, they will leave you alone… if you spend too much time checking out a particular item that is the queue for the SA to approach you again, otherwise you’ll be let alone to browse at your leisure.
I'm at a point where my every dollar is very precious. I'm willing to buy something nice, but it really has to hit every note for me. I know how obligated you can feel when someone spends a decent chunk of time with you, but if we're talking designer stores and my hourly wage, then it took me a lot more time to earn the money that that item might cost.
I would like to go into one of those upscale shops but being overweight, middle aged and having been described as "dressing like a nun" I have always been too intimidated to do so. I won't even go into a Talbots. But I do love to look at beautiful things, some of those clothes look to be works of art. Next time I'm in the area of a fancy shop I'll watch one of your videos for encouragement. Thank you Anna. 🌷
Really like the video, great advices. I only go into luxury stores to look around, since I won’t purchase from there. I prefer second hand since I can resell in same value when I don’t like them anymore. And I think the second hand value is the real value of luxury products ( which has no advertisement cost on the value anymore).
I've never had a bad experience in any designer shop in Europe. But last year I visited Canada and there I visited some designer shops in Toronto and it was a disaster. Most of the staff was mean, rude and unprofessional. I have a theory that they are like this so the person entering the shop feels like a second class citizen and therefore feels forced to buy something to get the validation and feel better.
The assistants in Polene and Flueron in Paris were super nice! My friend and I bought a bag each in Polene and because they were so nice we went back a couple of days later and bought another one. 😂
What I find most interesting when shopping in high end stores is always an experience. Over the years, I have found sales representatives from the high end stores, NM, BG, Saks, etc. They are representing the company’s philosophy rather than the brand. Although I might have entered the store to purchase a formal gown for a ball, I always leave with everything I will need for the evening- pantyhose included 😉. I greatly appreciate detailed sales associates who ensure I am completely ready for the upcoming event.
Contrasty, most high end boutique stores are represented by their sale associate’s personality or disposition. An individual who visits the store is probably there to purchase a particular item. The sales associate collects the item and the sale is made. The customer does not feel connected to the store and most likely will not return to that particular store to repeat a purchase.
This was an excellent topic Anna. Thank you.
I remember some of the elegant designer stores in my hometown, we were poor as church mice but the sales ladies would make me feel so welcome and I usually came out with something. Being snobby is a bad business practice.
Oh my goodness, Anna! I can definitely relate to this. My first luxury store experience was the Chanel boutique in Florence. I was nervous but everyone was so lovely to me.🥰
In Singapore the dress code is expensive watch and bag. After that T-shirt shorts and flip flops are good.
If I am in for browsing and a sales assistant is all over me I smile and say thank you I am just looking. If I want something then I go straight for the most available SA.
Simple the best video ever ❤ thank you for the tips… I’m working with the law of attraction and what you’ve said is simply the truth 👏🏼👏🏼👏🏼
I congratulate you on the topic
All can identify with this
Be it from any part of the world...
Its an uncomfortable topic.. But you have always gone
Confidently ahead.. Nd tackled even such issues... And this too
Does same
Thanks dear😀😎💓👏🌹
I live in Dubai, and when you enter any luxury store it’s so busy that it is hard to find any assistant if you wanna buy something 😅😅😅 so you just roam on your own and nobody bothers you as they are so busy 😂
Not the case in Greece where assistants are like dogs with rabies trying to get your business
Omg Anna was that your dog we saw in the video? It's so cute 💞
God did not give me a spirit of fear 🤣 (especially about retail stores)
I can't wait for seeing this video I will be soon in Italy and I was in the past in some of this luxury boutiques and did't feel good. But I would like to try it again, even if I probably will again not buy anything. I wiuld like just see and why not, maybe try some dresses ?😉
As a former sales assistant, we follow you around because we have to ! It’s part of our staff training, we must say hello and let the customer know that we’re here to help, otherwise they may feel ‘ignored’. Also we do judge people but not in a horrible way, it’s simply to evaluate if we can make a sale with you or not because we make commission on all sales, so it understandable we want to make as much commission as possible. Also remember that sales assistants are working in the store, they themselves are probably not wealthy so don’t feel intimidated!
Could you make a video about which brand is representing what? Are there big differences?
on a vacation I went into a store, from Europe, and I didn`t like the way the seller addressed me - after evaluating me from head to toe - it was humiliating and I left that place immediately...
One thing that I think people rarely consider, is I think some sales people are just plan bored and lonely. All day long they re-fold sweaters and scarves. Opening boxes of new merch might be the only exciting thing they do besides making a sale. Even if it feels a little awkward, a little chit chat might go a long way.
never have i felt this nor been treated rudely. However, i do dress for shopping. Once in college, i was wearing a peach pant suit and my dorm roommate had jeans and a t shirt on, but not brand items. i felt badly for her because they were rude and refused to give her a sample of perfume which they had just given me which i had not even wanted nor asked for so i gave her mine.She became a doctor and I wonder if she does not shop there or now goes all the time ?? I agree dress nicely and be confident. i think I have a certain air about me, perhaps elegant or classic, that others read into but i don't understand how i present myself that ellicits this ie all those years of ballet ?
I supported your idea.
My boyfriend gave a decent money to shopping in nice shops. This new for me , and no! I don't feel confident but I've entered to a nice store and try a dress , was wonderful. Thanks Ana!
I noticed that it makes a big difference, whether i go alone or with my husband in stores
I remember walking into the Gucci store in my city and I felt so intimated but did it anyways. When I entered, the SA was so sweet and even complimented my outfit. Also talked to an SA in Saint Laurent and he was so sweet. Don't be intimated ladies, we deserve to feel and look fabulous! Great manifestation hack too! 😀
Anna you look great today , In love with your blue
I love living in Las Vegas. I always go into Chanel and Louis and dont ferl intimidated. Tourists dress in many outfits, that the 'hired help' treats everyone equally. Because they dont know who has deep pockets.
I just hate shopping in stores in general. Even when I'm looking my best social anxiety takes over in a retail environment, I really prefer to browse on my own and if I need help I'll look for someone. I really don't like being forced to carry on a conversation with sales associates. I used to work in retail and I know how hard the pressure is for sales associates to work on commission so I understand what they go through but it's still uncomfortable. I feel like when it comes to shopping I tend to think like a guy. I go in for my one or two items I picked out online before leaving home then I'm out the door😅
I would go in to these shops if I plan to purchase. I do my research and checkout the items I maybe interested in. If a SA hovers and ask, I would tell ‘oh im looking around, will let u know if I need help.” Some would give me the eye, if if that person does and I plan to purchase I would ask someone else to help out. I would usually get SA’s who are just new or inexperienced. My way of helping them out. ☺️
I feel uncomfortable because I know I just want to view and touch the expensive things but not buying rofl! And Anna made a very valid point - the staff are paid at the end of the day! Now I don't feel bad as long as I don't cause them to lose an opportunity of earning a commission .
You always recommend to go for mid range brand, but all your videos are about either luxury or fast fashion brands. please make videos about mid range brands
Love your bright and happy colour scheme
I think Anna tells the truth in a nice way
4:21 as someone who used to work (reluctantly, miserably) in sales retail, I learned that appearances and attire are very deceiving. So many people desperately strive to seem like something or someone they're not one direction or another i.e., the rich trying to seem poorer and the poor or middle-class trying to seem richer.