Thank you. I disconnected my VPN and it worked. Just started using a VPN for the first time. I was about to chuck this printer over the balcony cause I had a deadline.
I literally spend 15-30 minutes EACH time I want to print something with this Canon PIXMA TS9520. I always have to mess around with connecting it and re-connecting it to the router (which nothing has changed on), I power cycle, I put the router password in again. Today I've spent 2 HOURS trying and it stays "offline" on for both my laptop and desktop. I have read the "articles" which are a waste of time. I have reinstalled the drivers and tried it all again. I have "chatted" with the Canon robot which is also a wast of time. Is it too much to ask that a printer prints? I mean it's only 6-8 months old and had NEVER worked on the first try. I cannot get a REAL PERSON from Canon to help me. This video was great, but I've already tried all the suggestions multiple times. JUST NEED IT TO WORK HOW IT SHOULD.
I literally have no idea hoe these useless printer got onto market, yes to you canon, my printer i just brought cannot connect to internet, so i brought a cable, then everytime i have the printer powered on and cable connected, printer not responding, i have to always restart my computer, why??? just why????
My printer was not responding. I had gotten a new router. I connected my printer to the new router and rebooted the router. The on and wireless buttons on the printer were lit and the printer sounded like it was printing and then I would get the "printer is not responding " error. I tried rebooting the printer and my laptop and still got the error. Finally reinstalled the drivers on my laptop and reset the printer and now it works perfectly.
Hi, Thomas! If you need help beyond what's presented in the video, our printer support team will be glad to provide it. Take a moment to register your Canon printer first at canon.us/account and you'll get access to all of your support options including live chat and our 800 number. Hope to help you soon!
Rubbish troubleshooting guide. Canon Pixma G3000 is the most user unfriendly printer I have experience. There is trouble every often and the user experience is frustrating.
Hi! If you're experiencing a problem with your PIXMA G3000-series printer, our PIXMA support team will be happy to help you. Take a moment to register your printer first at canon.us/account and you'll get access to all of your support options including our 800 number. Hope to help you soon!
Mine was printing fine & then suddenly offline. This has done it from the start. I had to have it “refind” each other over again. Now, THAT won’t work. I’ve uninstalled & installed over & over. Rebooted my WiFi 3x - NOTHING works! My last step is to try returning to factory settings. Canon is trash!
Hi, Charlotte! Thanks for trying the instructions in the video. Our support team will be glad to help you if the problem is still happening. Take a moment to register your printer at canon.us/account and you'll get access to all of your support options including our tech support number. Hope to help you soon!
Hi, Uri! If you've followed the instructions shown in the video and you're not having any luck, our printer support teams will be happy to help you. Take a moment to register your printer first at canon.us/account and you'll get access to all of your support options including our 800 number. Hope to help you soon!
Ditto. I am on day 4 of trying to reconnect. It had been working fine and just disconnected for some odd reason and have been unable to reconnect though I see the network is enabled but disconnected.
Hi! If you haven't already done so, we recommend reviewing your printer's power-saving options to make sure they're where you want them to be. If your printer isn't behaving in accordance with those settings, then our support team will be happy to help you. Register your printer first at canon.us/account to access all of your support options including our phone number. Hope this helps!
Turned off the eco mode and it still drops off wireless. Then later, magically it'll come back on and print jobs. Why can't it simply wake from sleep properly? Printer is only about a year old.
Hi, Scott! If you're experiencing an intermittent connectivity problem, our printer support team will be happy to find a solution for you. Take a moment to register your printer first at canon.us/account and you'll get access to all of your support options including our 800 number. Hope to help you soon!
Hi Claire. We're very sorry to see you're still experiencing printer connection issues. We recommend visiting our Wireless Help Guide at: Canon.us/pmye If you're still having trouble, access all available technical support options from within My Canon Account at: canon.us/account
How about if one day if French the next day it doesn't nothing changed nothing got unplugged. Nothing needs updating it still doesn't work didn't mention that either huh
Hi, Jasper! If your Canon printer is having trouble communicating with your router, then we recommend contacting our support team for guidance. Take a moment to register your printer first at canon.us/account and you'll get access to all of your support options including our 800 number. Hope to help you soon!
Thank you. I disconnected my VPN and it worked. Just started using a VPN for the first time. I was about to chuck this printer over the balcony cause I had a deadline.
I literally spend 15-30 minutes EACH time I want to print something with this Canon PIXMA TS9520. I always have to mess around with connecting it and re-connecting it to the router (which nothing has changed on), I power cycle, I put the router password in again. Today I've spent 2 HOURS trying and it stays "offline" on for both my laptop and desktop. I have read the "articles" which are a waste of time. I have reinstalled the drivers and tried it all again. I have "chatted" with the Canon robot which is also a wast of time. Is it too much to ask that a printer prints? I mean it's only 6-8 months old and had NEVER worked on the first try. I cannot get a REAL PERSON from Canon to help me. This video was great, but I've already tried all the suggestions multiple times. JUST NEED IT TO WORK HOW IT SHOULD.
Printer companies are the devil.
I literally have no idea hoe these useless printer got onto market, yes to you canon, my printer i just brought cannot connect to internet, so i brought a cable, then everytime i have the printer powered on and cable connected, printer not responding, i have to always restart my computer, why??? just why????
Our support team is happy to troubleshoot with you. Check out your support options here: canon.us/MyCanonAccount
My printer was not responding. I had gotten a new router. I connected my printer to the new router and rebooted the router. The on and wireless buttons on the printer were lit and the printer sounded like it was printing and then I would get the "printer is not responding " error. I tried rebooting the printer and my laptop and still got the error. Finally reinstalled the drivers on my laptop and reset the printer and now it works perfectly.
This video helped a lot, a whole lot😁. Thank you!
You have no shame. Is the printer switched on? Really? Is the cable plugged in? Really?
Hi, Thomas! If you need help beyond what's presented in the video, our printer support team will be glad to provide it. Take a moment to register your Canon printer first at canon.us/account and you'll get access to all of your support options including live chat and our 800 number.
Hope to help you soon!
@@CanonUSASupport Absurd and stupid response
This taught me nothing. “Here’s the problem, here’s what may have caused it. Good luck”
Rubbish troubleshooting guide. Canon Pixma G3000 is the most user unfriendly printer I have experience. There is trouble every often and the user experience is frustrating.
Hi! If you're experiencing a problem with your PIXMA G3000-series printer, our PIXMA support team will be happy to help you. Take a moment to register your printer first at canon.us/account and you'll get access to all of your support options including our 800 number.
Hope to help you soon!
Mine was printing fine & then suddenly offline. This has done it from the start. I had to have it “refind” each other over again. Now, THAT won’t work. I’ve uninstalled & installed over & over. Rebooted my WiFi 3x - NOTHING works! My last step is to try returning to factory settings. Canon is trash!
Hi, Charlotte! Thanks for trying the instructions in the video. Our support team will be glad to help you if the problem is still happening. Take a moment to register your printer at canon.us/account and you'll get access to all of your support options including our tech support number.
Hope to help you soon!
I tried all the good advice and still the printer is offline
Hi, Uri! If you've followed the instructions shown in the video and you're not having any luck, our printer support teams will be happy to help you. Take a moment to register your printer first at canon.us/account and you'll get access to all of your support options including our 800 number.
Hope to help you soon!
Ditto. I am on day 4 of trying to reconnect. It had been working fine and just disconnected for some odd reason and have been unable to reconnect though I see the network is enabled but disconnected.
Thanks, I was trying to send the doc to a printer no longer in use. Duh.
restarted wifi router - ty ^ ^
In the case of it being simply powered off... Is there any fix for why it keeps turning itself off?
Hi! If you haven't already done so, we recommend reviewing your printer's power-saving options to make sure they're where you want them to be. If your printer isn't behaving in accordance with those settings, then our support team will be happy to help you. Register your printer first at canon.us/account to access all of your support options including our phone number.
Hope this helps!
Turned off the eco mode and it still drops off wireless. Then later, magically it'll come back on and print jobs. Why can't it simply wake from sleep properly? Printer is only about a year old.
Hi, Scott! If you're experiencing an intermittent connectivity problem, our printer support team will be happy to find a solution for you. Take a moment to register your printer first at canon.us/account and you'll get access to all of your support options including our 800 number.
Hope to help you soon!
I tried all the good advice but still my printer is offline.
Hi Claire. We're very sorry to see you're still experiencing printer connection issues. We recommend visiting our Wireless Help Guide at: Canon.us/pmye If you're still having trouble, access all available technical support options from within My Canon Account at: canon.us/account
How about if one day if French the next day it doesn't nothing changed nothing got unplugged. Nothing needs updating it still doesn't work didn't mention that either huh
nonsense. my printer connect to router with wire. Garbage CANON, the LAST canon in my life.
Hi, Jasper! If your Canon printer is having trouble communicating with your router, then we recommend contacting our support team for guidance. Take a moment to register your printer first at canon.us/account and you'll get access to all of your support options including our 800 number.
Hope to help you soon!
Wow this was of absolutely no help, can't believe I bought this junk.