Why Hertz’s Bet On Tesla Isn’t Paying Off In The U.S.
ฝัง
- เผยแพร่เมื่อ 27 ธ.ค. 2023
- In October 2021, Hertz publicly announced it intended to buy 100,000 Tesla vehicles. Newly emerged from bankruptcy, Hertz had a bold plan to lead the EV revolution in car rental. Shares of Hertz soared, as did Tesla’s - its market value hit $1 trillion. First mover advantage aside, it would help Hertz distinguish itself in an industry plagued by commoditization. But only a couple of years in, the rental company’s EV strategy is facing some serious challenges: pricing troubles, skyrocketing repair costs and low resale values. Meanwhile big rental rivals are holding back on EVs. Hertz’s investors are divided over what to do next: either kill, or at least pause the EV initiative, or try to find a way to make it work. Meanwhile, the company is planning to reduce the share of Tesla vehicles in its fleet and buy more from other automakers.
Chapters:
1:38 - Chapter 1 - A bold bet
7:07 - Chapter 2 - What went wrong
11:21 - Chapter 3 - Fork in the road
Producer: Robert Ferris
Editor: Darren Geeter
Animation: Mallory Brangan
Senior Managing Producer: Tala Hadavi
Additional footage: Getty Images
Additional sources: Enterprise, Auto Rental News, Avis, Tesla, Deutsche Bank
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Why Hertz’s Bet On Tesla Isn’t Paying Off In The U.S.
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I was offered a Tesla rental from Hertz and when I asked how it worked and where to charge, the rep shrugged his shoulders and said he didn't know but I had to return it fully charged. The lack of training completely turned me off and I selected an ICE vehicle. If Hertz wants to know why Tesla rentals are failing, they need to look internally.
Not to mention u can normal only get Uber rentals from 2-3 locations per MAJOR CITY. The hertz employees are crappy to say the least I love Tesla but even as a Uber driver they shut off some of the features and make you pay $1600 a month hertz sucks
You’re absolutely right. I have run into Uber drivers and consumers who have rented a model 3. And at the charging station a lot of us help these consumers. We show them on the screen how to find a charging station. We show them on the screen where to find the access code to get into some of the parking structures so they don’t have to pay for parking. Many times these renters literally are asking people at the charging stations about the car.
sounds like it is a stupid person problem not a Tesla problem. all you do is hit the charging icon on the screen and it tells you where to charge it. seriously have to be dumb to not know how to charge and where.
@@spj771 Not everyone is as tech savvy as you. If you're unfamiliar with the technology, have never driven an EV before, and nobody has demonstrated it to you, then you will struggle a little bit. Why be so intolerant and hurl insults at people? I'm pretty sure that you would be unable to set the points and adjust the timing on my 1981 petrol car. Does that make you stupid, and less intelligent than me? Of course not. You simply haven't been shown how to do it, and I have. The world doesn't revolve around Elon Musk and his vehicles. Try to be a little more charitable.
@@spj771 Tesla owners are the equivalent of Apple product owners. Fools who overpay for inferior products that are just dressed up to look shiny.
Here's a crazy idea: put chargers at rental points
Yeah, like I've got 40 minutes to spare after I hit a major airport after getting tied up in traffic.
Here is a crazy idea. Only put teslas at location near existing fast chargers.
Zero cost.
Or even better idea. put more charges at hotels, so when vacationers get up in the morning they can go about their business 🤔😅
@@michaelputnam2532I would assume that if the rental points had chargers that the cars would be fully charged when you first get them. Would be awesome if they could charge way less for fuel usage vs normal gas cars where you have to fill up to the same gas tank amount when you bring it back.
@@michaelputnam2532charge up the night before or leave sooner
This report focused a lot on Hertz's business strategy and investor interest, I did not hear much on Hertz's terrible customer service. When a company rents vehicles with a stolen report still on them and gets its customers wrongfully pulled over and sent to jail while they sort things out, I don't know who in their right mind would want to rent from a company like that.
Their customer service is farmed out to central america, they could care less if you ever rent again.
When the heck did that happen? I never heard of that. That's a problem with our out of control police in this country more than Hertz. We're supposed to be innocent until proven guilty but everyone knows that isn't true.
@curiousnomad2020 You must live under a rock if you haven't heard about that. That was all Hertz, not the police. When Hertz reports a car stolen what do you expect the police to do?
It also doesn't talk about how Teslas aren't very good at the moment, either.
@@jamesb.armstrong5433 I'm sure you can't pinpoint the country of Nagaland on a map so I could argue you live under a rock. I don't think you're paying attention or maybe you have poor reading comprehension. OP wrote " When a company rents vehicles with a stolen report still on them". They didn't write that Hertz reported it stolen. Did you graduate? Who the hell has heard of Hertz renting out stolen cars? Hardly anyone. The police overreact to everything all the time. You must live in a cave not to know that.
The last thing I want to worry about when renting a vehicle in an unfamiliar area is trying to find a charger. You can't charge at most hotels and air bnbs, and if I'm on a vacation. I don't want to spend my valuable off time waiting hours for my vehicle to charge when I could be enjoying various attractions.
My thoughts exactly. There are gas stations on every corner.
Isn't hilarious that they don't even understand their very obvious customers 🤣 😂 😂
It doesn’t take hours though. It takes 20 minutes, or so.
Im a New Zealander who rented a Hertz Model 3. I flew to the US, specifically to have my dream electric roadtrip across California, Nevada, Arizona. Basically the map from Grand Theft Auto: San Andreas :-)
I found it really easy, and your Tesla Supercharger density is great.
Because so many people have Tesla, there’s lots of demand, there’s lots of Supercharger supply
It was easy, and really, I’m thankful Hertz offered such a neat experience. I’ll never forget my trip
th-cam.com/video/UfbkvUXTV_I/w-d-xo.htmlsi=vdNbwanxaJV-npIs
@@jaywontdartEven 20 minutes is too long when you have to drop off car and catch a flight…
@@realnapster1522 and yet you’d have to find a petrol station, and fill the tank before leaving it, ten minutes before your flight leaves…..and you have to get through American TSA, taking your shoes off, checking the size of your shampoo bottle…..etc etc :-)
Ok, worst case scenario: if you dump the car back, front end banged up, four flat tyres, and dirty as hell…….they charge a $35 USD empty fee.
That’s not the end of the world, for big business people determined to leave everything to the last millisecond :-)
I don’t want to get accused by Hertz for stealing a $60K car.
Hertz rents Tesla model 3s, which sell for the high $30,000s.
@@donbakerseattlethey still falsely accuse people of stealing their cars many of which had to spend months in prison
@@iRadinVersehappened to me in Mexico, trying to get hertz US to talk to hertz international is near impossible
@@Ryno97 Only americans can think international borders dont mean anything
Record everything, hidden camera if you want to insecure.
I rented polestar and Tesla from them,the return is sketchy.
Here’s another problem… Hertz. A brand that has distinguished itself by falsely overcharging customers, accusing customers of stealing vehicles, and suing customers.
Exactly! I will not rent from hertz because of those issues and NOT because I am avoiding an EV.
Exactly 🎉I wouldn't rent from Hertz because of this issue and poor customer service
I rented a Model3 from Hertz and got hit with extra charging fees months after I returned it. I logged all my charging sessions and they didn't even remotely line up with what Hertz charged me.
This is the answer. It’s not the EV. It’s Hertz that overcharges customers and guilt trips customers into buying their insurance. They try everything to basically to a point almost “stealing” money from their customers.
Exactly. Have had 3 separate instance of Hertz overcharging and saying that I didn't return a rental car in one state while it was returned, sometimes a week prior, and I am now cross-country in a completely different car. We've never used 3rd party companies to book our cars either, we are direct, all payments administered through their app or in person with a company card with the receipts to show.
The final straw for me personally was during the pandemic at MCI. Paid ahead of time through the Hertz app as usual, landed on time, got to the rental desk and there wasn't a single soul at Hertz, my name wasn't on the board and Not one car was available for me. Walked over to Avis and was on the road in less than 10 minutes, have been loyal to Avis/Budget ever since. nearly 4 years, idk how many rentals and any issue that arrived was handled same day without hassle.
How simple is it to understand that no business traveler or vacationer would want to add “finding a charger” to the hassle of their trip?
It's not just finding a charger, but to find a WORKING charger. About a quarter of them are broken at any given time.
If it will save me $40/day I would add it :) fuel savings that is.
Exactly. And how difficult is it to add a charger to a rental car parking lot? If I can install a charger on my garage, why can‘t rental car companies install one on their lots??? One of the selling points of EV’s is that you can drive home and avoid the inconvenience of a gas station. And, here we are, with rental car companies adding the inconvenience of a gas station!
@@advancetotabletop5328what inconvenience? I never really think about "charging my car" or "plug it in" when arriving home. Once a week just spend 5 minutes or less at my local gas station and on to some other things that don't involve thinking about charging a vehicle.
@@notaspectatorYou will never get that 10% of your day back.
A common complaint seems to be the requirement to return with charge of 75%. Clearly, more people would rent a Tesla if Hertz lowered the minimum to 30%, and had chargers on site.
and it would cost them like $3 to fill it up from 0 at the Hertz location with commercial electricity rates. They could even just add that into the rental structure. I'd pay 3 bucks all day every day as opposed to $20 and a 35 min wait at a supercharger 3 miles away.
Your data is old. Hertz revised that recently. The SOC at return is now 80%. This is why it's crazy - Hertz purposely drive down demand... I think they try to write off the EVs as a loss. I rented an EV during a biz trip to NY. There were literally no viable chargers near LGA that can get me back with 80% SOC. The only few chargers around LGA are NYC government owned with restricted access, or a mall that requires you to pay parking. I ended up trying to go to a NY-state owned/funded charging site along the Long Island and 2 of the 4 chargers were not working. I had to find another charger to charge as much as I can, then resume driving at grandma speed with no AC/heat, and only to get back to LGA with 81% SOC and way behind schedule. This is me leaving my Long Island departure point with 100% SOC and planned a ton of extra time. I will NEVER rent an EV again in NY - it was the most stressful biz trip I can remember and I have done biz-travel for 20+ years. There are just not enough EV chargers and they are not reliable enough in many cases.
@@_w_w_ from a NYer who owns a Tesla... EVs are no good in NYC and surrounding areas. The charging infrastructure is not great.
@natebaird No.....they need an entire new electric substation.....powered by......fossil fuels. It's a f*cking joke.....an expensive one....
Or if they picked you up when it ran out!
Probably doesn't help they had a nasty habit of reporting rentals stolen, and getting people arrested at gun point.
That’s crazy! I didn’t know about this one.
Why’d they do that?
I did see that on a very detail news report, so many real customers got arrested for that, and it keeps happening, they haven't fix that problem.
@@RavarsenBlogspot poor organization. They didn't realize they had rented out the car so when they couldn't find it they reported it stolen.
@@buscandolaverdad6888 Yeah - I've seen it reported multiple times over the past year. It must be a corporate rule to report cars stolen that they can't find, but it's really they just don't keep good books regarding what's rented and what's not.
Blame the customer seems to be the motto of these corporations
I'm willing to bet the execs and top shareholders are drug addicts 😊
Not really in this case.
@jon9103 I'll admit I'm splitting hairs on this one, but early in the video, the woman was stating that customers were hesitant on renting evs. Is that a problem with the customer, the product, or advertising/customer education? Then, it seems really snooty to say that if you've never driven an ev before, you can't rent a tesla when car rental places nerf powerful ice vehicles all the time by installing governors.
Ultimately, too, isn't it a huge problem in the ev industry to not allow people to rent an ev for the first time to experience why there is all the excitement in transitioning to evs? If governments want to shove evs in everybody's faces, then the whole system needs to be more accommodating and foot the bill for ridiculously expensive vehicles.
@@brettrace don't get me wrong, EVs certainly don't appeal to everyone for a variety of reasons but I don't take that as blaming the customer.
They hate their customers. They want money.
This aged like fine milk with Hertz selling off its EV fleet in the US.
Good time to buy an EV!
Never trust a gew.
It aged like wine since the point is that the idea hasn't worked out.
EVs make sense as home vehicles with home charging. Otherwise they're a pain in the ass to keep charged. I own two EVs with home charging, for me the level of convenience is off the charts awesome. I once had a loaner with "free supercharging" but it was so inconvenient using offsite charger I just ended up charging at home anyway.
I made the mistake of renting a EV. Only had 30% charge and was all they had in stock (I see why now). Had to wake up extra early to find a charge port to make the meeting. Ruined the whole day. Never again.
That is such a Hertz move. Buy cars that are too expensive for the rentals they have - push those overpriced cars onto lower priced rentals because you want the cars to be showing revenue but then yell at the local managers when their car costs are out of control as if they are the ones responsible for purchasing.
#hertzlife
Very well said!
@@reece3408 I literally had a dream in my mid 20’s. I was a branch manager. In my dream, I woke up to get ready for work and looked in the mirror. In this dream, I realized I was in my 40’s and so disappointed in that I let Hertz become my career. I quit about a month after that and it was the best career decision I’ve ever made.
And the costs will be out of control, because T junk with M3 and MY just came again last after Dacia in official TÜV stats in Germany.
Don’t tell the truth. Big companies are known to hire people who hate the truth and want to hold everyone responsible except for ‘me.’ The me is never responsible. It’s always the fault of some other ‘me.’ Or another department, same thing.
This may be a minor issue, but when I was given a choice between EV and gas powered, I didn't hesitate to pick the gas powered. My issues were that I was traveling to a location that I was not totally familiar with in the evening and that I was going to be driving a couple hundred miles. There's already some anxiety there. I didn't want to add the anxiety of range and not knowing if there were charging stations along my route, or if any are at my destination.
Most EV's have more than a couple hundred mile range, and most big travel stop locations have charging stations, and more hotels are jumping in on offering charging station. Plus, pretty much every Target has charging stations. Just as easily as you can map search for a gas station, you can map search for EV stations. The cost of charging is a fraction of filling a gas tank these days, and I don't even drive big cars.
@@SandrA-hr5zk
But why choose the extra hassle (& learning curve) if you don't have to? If I'm on a business trip I need to focus on work. If I'm on vacation on want to focus on fun& leisure. If I want to learn all about EVs I'll do so close to home and on someone else's dime.
@@jaydibernardo4320 Besides playing with apps and settings, it's not a learning curve. Although the Polestar did throw me for a loop the first time I drove it. I had to google "how to turn off Polestar" when I got home. Come to find out, you just get out of the car and lock it and it powers off. Every keyless engine car I've driven at least has a "start" button to let you know you've turned on or off the car, but there was no button.
If you're gonna have a rental car, have something fun, have something different. Make it worth it.
With gas prices creeping back up, and I need to do significantly more driving this coming week, I actually went back and rented another EV. This time I got a Tesla. The cost of the rental and charging is still going to be cheaper than paying for tank after tank of gas. Plus EV's are amazing for slow/stop and go kind of driving, and that's a killer for a typical engine.
How are you on TH-cam acting like you don’t know how to google
Your worries are common sense. Too bad Hertz did not use the same rationale
In the UK, it costs over £100 per day to rent a small petrol powered hatchback. However, you can also rent a Polestar EV for £17 per day, which is worryingly cheap. Clearly there is little to no demand for EVs in the rental market. If there were, you can bet your house that EVs would cost a whole lot more to rent.
This is likely down to the EV market being young with an underdeveloped infrastructure in the UK? As others have said, the last thing a visitor wants is having to find a charging point and wait a long time for it to charge. Time is at a premium for people visiting and if you can't charge at your accommodation then it's not a good option.
@@cichlisuite2 You can't even rely on chargers at hotel as they could easily be broken. Even the smallest fault will trigger these chargers to shut down since it's delivering death blowing levels of electricity through its cords.
It's the charging infrastructure. I had several chances choosing an EV at Hertz at the same price as non-EVs. In both cases I picked hybrids. There are not sufficient chargers at hotels, and when traveling, I'd rather look for a gas station than adjusting my trip for a charging session. It was the right choices for both trips as I took mental notes along the way on charging opportunities - there was simply none.
I suspect that one of the main reasons that Hertz can't rent EVs is because renters in an unfamiliar city don't want to spend their precious time hunting for places to charge them quickly. These renters are often pressed for time. They need to get to meetings, scheduled activities, and the airport while driving on unfamiliar roads. EVs add an unnecessary negative variable that ICEs don't. One would think that the Hertz CEO would have thought of this before committing to EVs.
The car will literally tell you where you can charge it don't overthink it.
@@justicedemocrat9357 True but the charge time is still considerably longer than a ice car at a gas station. And the charge time is LONGER, depending on the mode EV you rent.
For an example, a Chevy Bolt EV or EUV, is the slowest charging EV on the market at a max 50 kwph Customers won't know this.... and on top of all that, charge stations like Electrify America, are throttled because they burn out their mother boards, because of the constant fluctuations in current by the demands of various EV models.
This presents the worst issue, charge stations breaking down, constantly! I know, because i rent a rideshare car. At my local stop & shop, there is a tesla super charge station and eight Eletrify America charge stations and 1 Evgo station.
The Electrify America stations go down, up again every single day of the week! which causes a long line of EV's, waiting for one of the working 4 or less stations to free up! sometimes the line can reach anywhere from 5-10 EV's waiting!
The EVgo station is never down but it's the slowest station and because of this, pretty much nobody uses it most of the time but it has it fair share of Tesla and other EV users charging on it, because it's cheaper than both charging stations.
And the Tesla charging stations are NEVER down.
@@justicedemocrat9357 So what, if you have to waste 10 min to get to a charger, as they are much rarer compared to gas stations, then wait 20-30 to give it a meaningful amount of charge, you just wasted 40 min. Instead of driving to a gas station and fill it up, 10 min tops.
Don;t listen to it, Just an EV Tw@@@WetPig
So you don't have to look up where gas stations are at?.... the car literally has a button to show you where chargers are at. lol@WetPig
The bigger the bankruptcy, the bigger the spending the company promises after reorganization. It is the American way.
The Hertz fleet was depleted by the bankruptcy and the slowdown of car purchases during the pandemic. They have had to spend heavily to replenish their stock of cars.
Beyond criminal why anyone would invest in companies that do this idk, giant scam by insiders.
It's like when six flags went bankrupt sold a bunch of parks then like 4 years later tried to buy a bunch of parks.
The bigger the bankruptcy, the more the feds have to get involved, which means, depending on which political party is in power, requiring the company to do certain things. In this case, democrat/green = you must purchase a bunch of EVs.
We rented an EV (Tesla) with Hertz last year. Literally the worst rental experience of my life. Not only is Hertz customer service total garbage (we waited FOREVER to get the car we had pre-paid for), but trying to find a charger before our flight was a major headache. I wanted to make a quick stop to shop before our flight, and having to deal with charging prevented that. Still, we gave up (we charged once but the thing lost charge so quickly, we would have had to charge twice), and just took the penalty charge of not bringing it back at the same charge. Never again, for either EVs or Hertz.
Yes Hertz's customer service is very unprofessional.
@@michaelwittman1935 Society is ill mannered
If Hertz figured out how to reserve cars that have been requested they would have something. I suggest when a customer rents a specific car they hold it for them!? at least for 6 hours past pick up time as planes and issues arise in the air travel industry. after that I think its reasonable for hertz to re rent to their president level customers. right now you arrive near your pickup time and you have no guarantee if your going to get a vehicle let alone the vehicle you requested
I feel like hertz just isn’t configuring any of their Teslas right. Then again, I shouldn’t be expecting proper configuration from a company that decided they don’t need onsite charging while investing in EVs as a fleet.
You probably waited for the car to be recharged on a wall outlet sticking out of some Hertz booth. Because their parking lots in major airports do not support any type of massive charging infrastructure.
And why? You answered it yourself. Someone before you also decided its better to eat the surcharge then miss their flight waiting for that stupid car to be recharged.
Why does this come to surprise to anyone? And why dont ppl just rent out normal car?
Could it be that people renting cars don’t want to waste time looking for charging points in unfamiliar locations and then spending hours, rather than minutes, charging?
It’s insane that no one in corporate even thought of this. The disconnect between the working class and executives is unreal.
You actually waste 0 seconds looks for a charging station the car tells you where to go to charge 😂
@@TheRealEdgarSantana Yes it does, however, the point is that I now have to leave the hotel an extra hour earlier than with an ICE car to find a charger that may or may not be available! A real pain in unfamiliar locations!
@@TheRealEdgarSantana what about the problem is no time to wait for charge cos there is a plane to catch.
@@TheRealEdgarSantana And if you’re late for a plane? And if the charger is not in your direction of travel? And if the charger is in use or broken? Nope. Not if I have to be somewhere important.
Every rental car CEO: "We've tried charging more but we keep losing customers and we're out of ideas."
We keep shooting ourselves in the foot but we keep losing blood and it hurts😂
😂
I rented a dual-motor Polestar 2 from Hertz in Dallas recently. The car itself is fun to drive and speedy, and the rental cost was cheap. But like Tesla's from Hertz, you have to return the car with 85% battery charge or more or you will pay a big penalty. This annoying requirement alone meant I will NEVER rent an EV from Hertz again unless they change their policy or I am sure I have somewhere to charge the car.
What was the fee cost? I rented a polestar 2 in the UK last summer and returned it with 50% battery and the fee was only $15 - cheaper than charging it myself to 70% 😂
Super logical.... or you could just charge it to 85%.... what do I know.
@@adammelnyk5631that's not how people operate EVs. When you are done using them, you charge them to 100% overnight so you're not wasting time
@@thedopplereffect00With the exception of LFP batteries (Tesla post 2021 RWDs), you never want to charge EVs regularly to 100%
@@nshon7 yes, regular owners, but I believe the rental place should be doing this. For how little time they own the cars it won't effect the battery life for them.
I rented a Model 3 from Hertz as an extended test drive for a weekend. I drove from Atlanta to Birmingham. The Tesla supercharger is right down town surrounded by restaurants and museums. We made it on 1 charge, 272 miles, plugged it in and saw the museums and had lunch. It was $13 to recharge. I drove back to Atlanta, charged it overnight for $4 at my neighbor's charger and took it to Dahlonega and back on one charge. The Lenox Mall Tesla supercharger was $16, returned it to Hertz and didn't pay for any electricity (It has to 90% charged when you give it back).
They had teslas ready to be rented? This would not be my past experience.
Was it fun to drive?
I rent from Hertz a lot for work. Average 30 times a year. I’ll never take an EV. Each car is different, has different requirements, I have no idea how far I’m going to drive, am usually on tight timelines, and have no interest in trying to figure out how and where to charge.
Most EV screens show charger locations, type and availability. And directions.
I found it alarming that they were reporting cars stolen that were sitting in their lots and having the police arrest the last renter, regardless of the location of the vehicle or the fact that customers had a receipt they got when they turned it in.
IMHO, that was a false police report. They should have arrested whoever reported it stolen. If they go to jail I bet they'd be a lot more careful about reporting a car stolen when it's on their lot. BTW, seems to me in one case they rented the car twice before someone was caught with it. They never bothered to tell the police it wasn't stolen anymore. I won't rent a car from them.
Regardless of who you rent a car from, make 100% sure you have a paper receipt and insurance certificate. Police can stop you but you’ll have proof the car was legally assigned to you.
They are all electronic billing and will email you a copy. Still waiting 2 months after I returned the car.
I was offered a Tesla as a rental but when the staff said I had to “return it full” that’s crazy stupid
should be 70% i believe
Budget asks for 50%
They should be able to plug it in and charge it after it is returned. It is a bit weird expecting it to be returned “full”.
@christopherwarsh: I was told the same thing at SFO two weeks ago, when I rented a Model Y. I had to return it with the same battery level as when I rented it. At it happened, my car was at 98% and the lady at the gate said she'll mark it as 95% and that I had to return it at 95%. Anybody who owns an EV would know that the charge rate declines after a certain level (~80%?) so it was going to take me much longer to charge to 95%! The policy used to be to return it with 71% or above or be charged a fee. And, if under (I think) 10%, then an extra fee. This adds to the inconvenience of renting an EV at Hertz. Other than that, I really love the experience of renting EVs at Hertz and, given the extensive Tesla charging network in across CA, range anxiety has not been one of my concerns.
Staff had no clue. There is no tank. Did you read the rental agreement, but I rented from Turo, a private party, and just used the free mileage.
We are Tesla owners and the big problem for most of the years of their rental program was that you couldn't use the Tesla app, phone as a key, and locate the car on your phone.
It was a struggle to use the card key to unlock and start the car for many.
Now they have enabled the app for Hertz customers and it should make the rental experience much better noving forward.
The big problem will be 1. when you attempt to sell your car. 2. When you attempt to buy a new battery 3. When your battery catches on fire. 4. When you replace your tires at 10,000 miles because of the weight of your car. or, if you are super rich and merely want to attempt to show how cool you are, none of those things really matter to you. That's why you can STILL claim you love your EV.
@@orthopraxis235 Try to keep your comments to things you know even slightly more than absolutely NOTHING about. Thanks.
Your pronoun is "we"?
I've rented it a few times for fun. Based on my experience, I will only rent them when my total round trip is under 100 miles. Finding a charging station was a massive pain the one time I had to do it. I literally just wnet back to Hertz and said "can you please give me a regular car," which they did.
that sounds kinda sad but I get it - EVs are currently more optimized to charge at home overnight & if you have a 9-5, charge at work if they've invested in the infrastructure.
The phone app from Tesla will find and plan your route to the charger, I hear even tell you if the chargers are full or not. Lots of hotels are putting in charges also.
It isn't for people who can't figure out how to google b4 using a new product. Tesla is one of the easiest EVs to figure out. and the cheapest to get around.
Massive pain? Unless you are in Northern Idaho you can throw a rock and hit a charging station. The car will even find it for you. I will say that non tesla charging is a pain, in my experience.
Next opportunity search Tesla Charging stations, should ease the trip. Fwiw, Tesla installs 10,000 new chargers a year. Number of chargers per 'charging 'station' varies to needs but averaging 10 per would be 1000+ station installations per year.
They consider it a luxury vehicle and charge accordingly, and you wonder why so few people rent them...
Tesla is a fake luxury imo, that's why I always laugh my ass off whenever some Tesla owners start bragging about their car. Like bro, even a top spec accord is more comfortable than your Tesla.
@@assizetech9059the luxury is in the software. It really is *that* good, that even though the interior is a downgrade from my last car the Tesla was 100% worth it.
@@midgetsanchezother cars are catching up
@@LeftEagle51012
Catching up by losing more than $30,000 per car manufactured?
Right, last time I got a rental I was considering a Tesla, but the upcharge wasn't worth what I would save vs a tank of gas.
I'd rent it more if bringing the car back without charging was a bit cheaper. Having to look for a charger in the morning of the return is really annoying.
EDIT: It seems like Hertz has changed their policy to return at any level for $35 ($25 for the Gold members). When I had to rent one earlier in 2023, I had to bring it back at >80% charged.
Hadn't thought of that 🤔
Very annoying for sure!! Never again. It’s easier to fill up at a gas station before bringing it back than to be sitting at a charger waiting.
Not as annoying as picking up a half charged car.
@@j...bro. Hertz gave me one with 10%. Luckily I already owned an EV and knew where the local charges were.
The problem is hertz insist on you charging before you return. I don’t always have time to wait for the charge before returning the car. I love my EV but I don’t always have time before I get going.
The irony of watching this on TH-cam is that the commercial before the video has a 1 in 3 chance of being a Tom Brady Hertz ad, lol.
Hertz had me in an EV late night when I arrived off my flight. I told them NO! My destination was 100 plus miles away and I would have to research where to charge. I own a Tesla and the major problem is charging stations! EV drivers must plan their trips carefully. EV's are NOT good out of town cars, or in a metropolitan area that you are not familiar with.
Most EV screens show charger locations, type and availability.
@@steveinoz8188 The screen in my Tesla at home shows Tesla charger locations. So, I would have to know in advance if those locations would get me charged to make my destinations, which were as far as 300 miles distant, and if charging was available close to the airport to return the car fully charged to Hertz. I've had a Tesla 9 years and I figured by 9 years EV adoption would be much further along, so many more chargers. I am a proponent of EV's, but this has not been a good financial decision by any means.
Well did you look it up? It would take you abouit the same amount opf time as it was for you to write your paragraph.@@thewriter2549
@steveinoz8188 people hate learning and most people like to plan their trip. Most people see it as a headache
Its mainly just the first time. Same as if you were going to drive someone elses car.@@coye9r
From a consumers perspective, the biggest issue with renting an EV is dealing with the requirement to drop it off with a near or fully charged battery. Hertz's inventory turn-time is severely impacted by out-of-service vehicles, in this case possibly requiring hours to achieve the stored energy that an ICE car can in just a few minutes with a fuel stop. Nearly all business and most leisure travelers are about saving time, not wasting it at a charging station worrying about if they are going to make their flight on time. CNBC, with all your investigative resources, I'm surprised you overlooked this obvious detriment in this piece.
and this is no different than Avis requiring you to return it with a full tank. OR they will sell a full tank of fuel to you.
Which is about $8 for a full tesla.
and no worries about the charge level
Thanks for update I can stop watching now knowing that. I concur 💯
I don’t understand why that’s an issue (with a Tesla) I travel frequently and I ONLY rent Tesla and I’ve NEVER had an issue charging the car before return. The chargers are in abundance now and will take up 30 min of your time. Perhaps charging the night before or planning ahead would work?
I work at Hertz. With EVs that’s not a requirement. Just bring it back with at least 15% on the battery and you’re good to go. Most EV renters don’t have to worry about charging at all.
This is not a req you can return an EV without a 80% charge I have done it few time.
Anyway reason people don’t want Tesla is because it became a common car.
It is now no different than renting a Camry but people would rather take a Camry or Rav4 than a Tesla model y for rental as they are familiar with it.
Tesla lost its luxury status. Even last month I was offered a Tesla model y (they had lot of it on stock)as they didn’t have my rental Audi on stock but no way I would rather take a BMW 😂
Hertz's problem is 85% related to their horrific customer service & nothing else. They can do whatever they want but until they actually change their service culture, nothing else matters.
Was on hold two complete hours from 3 pm to 5pm on a Sunday afternoon. Was NOT even a holiday.
It hurts to rent with Hertz
They designed their phone system to make it impossible to contact a local office.
And now add T junk to it - with M3 and MY just came again last after Dacia in official TÜV stats in Germany. 😁
and the other 15% to pure incoment employees...
I simply did not rent one because I did not want the hassle of finding a charging station and then waiting for it to charge, simple.
Infrastructure not growing with EV sales. Rented an EV in Orlando with 1/4 charge. There was one charger 2 resorts away. I sat for an hour in the car to get enough charge to drive the family to dinner. I came back and the charger was taken. Went back at midnight and walked 20 minutes home. At 5 am, walked 20 minutes to get the car and someone unplugged it to charge their car. It was back at 1/4 charge - enough to get back to MCO and switch to a gas car. My sister (who was researching electric cars and was having a charging station installed at home) was horrified. We concluded Hybrid but not electric. Rent an electric car for a week before buying one just to see if it even works in your area.
After bankruptcy, Hertz spent $10.6 billion dollars to increase their overall size of their fleet. Can't say the same for the rest of us who had to file for personal bankruptcy.
You can do that when you have investors come and buy a share of the company.
That's my point. Who is investing in us?@@Mohojo
@@singloc3021 It is not even the same thing. Would you want someone to come in and buy a share of your salary?
@@singloc3021 Our fearless leader George W. Bush approved the change to personal bankruptcy. Corporations almost always win.
@@MohojoLol Except in reality the salary never gets paid out. Feel free to buy a million shares of my salary as I reinvest it in growth. The stock market is an institutionally backed Ponzi scheme if we’re being honest. The vast majority of corporations never pay dividends that are worth it. You’re just hoping the next guy buys in. It’s phantom money. The stock markets valuation outweighs the amount of money available.
Personally the reason I never want to use Hertz again is because they falsely accused over 300 people of stealing their cars! One guy had to serve over 6 months in prison because of their false allegations. And besides paying a settlement fee to those affected there has been no evidence they've done anything to prevent it from happening in the future.
You need to temper that comment with the fact that several thousand of their cars ARE stolen each year, and ghetto renters will get a lot of scrutiny. From NPR article: "Of the company's 25 million rental transactions, 0.014% are reported stolen each year, or about 3,500, the company has said."
@@DefundTheFringesWhy do you think that tempers anything from a customer's point if view? Do you not comprehend the concept risk assessment?
This piece omits Hertz's HUGE, REAL issue: they have inventory and systems issues that inconvenience their customers so badly they never return, "commodity" or not. But yeah, focus in what non-insiders believe about Teslas. (BTW, I won't rent a Tesla until Musk divests, but last time I made a reservation at Hertz, when I arrived to pick up they not only had no Teslas, they had no CARS.)
As a Canadian someone who drives an EV in Europe, I can say that North America simply doesn't have the infrastructure for EVs.
Neither does the UK - dunno about the rest of Europe, but I'd be surprised if it were much better. You never hear on the news someone saying "We need to be like XXXXland..."
My friend and I rented a tesla in CA once. Hertz requires you to return a car with the same amount of charge you left the lot with, or they charge you extra. Returning a car and rushing for a flight was a hassle because the hotel we stayed at did not have a charging station, and this was in CA! I had a super early flight. Luckily, my friend had a larer morning flight, but they had to sit at the airport charging station for a couple of hours waiting for the stupid car to charge before returning. We were like never rent an EV again!!!
I had the same experience
Hertz's own website says that you can return it at ANY level below the original charge and they'll charge you a whole $35. So you can drive it down to next to nothing if you want. Hertz charges typically to 80% so it would probably cost you close to $35 anyway if you charged it yourself from next to nothing to 80%. Bfd. You would have put that much if not more into a gas tank.
@@kenbob1071so what you’re saying is if I return a car at 50% I still get charged an extra $35 and you’re saying that’s not a big deal? 😂 that’s a very big deal and you’re being ripped off and happy about it.
So pay for the electricity, $3.00. ???
@@kenbob1071 Plus several hours...
If I rent a car it's normally when I'm on vacation. I want to use my precious hard-earned vacation time to do the things I want to do. I don't want to spend vacation time waiting around for a car to charge, nor do I want to organise my vacation around charging stops.
Time is the only thing money can't buy and time with your family is priceless.
I'll gladly pay the premium of gas and save my precious time.
People already pay a premium for Uber Eats, Landscaping, Amazon delivery etc. because it saves time. EVs have it backwards.
But arranging it around gas stations is ok?!
Do you waste precious time charging your phone?
Most people charge it at night when they’re sleeping… both the phone and the car.
@@DougJesseeyes, because there are 3 every mile. Too much soy in your breakfast? Brain dead comment
@@DougJessee It takes 3-4 minutes to fill up a car, and gas stations are everywhere.
@DougJessee
We don’t have to spend 4 hours at a gas station before returning the car though
Ah yes, hertz. The rental company, who reported rented vehicles as stolen. Getting people falsely arrested. Probably had to file bankruptcy from all the lawsuits from these cases.
I bought two. One for $80K and the other for $115 K. They both spontaneously caught fire, and much of the fire could not be extinguished.
Sounds like a insurance fraud took place 😂
And then everyone started clapping
If much of the fire could not be extinguished, that means the fire is still going right now, isn't it?
Try harder.
@@B3Bandelectric car fires are notoriously hard to put out. There was a top gear vid where Richard Hammond crashed an E-car and it burned for three days.
I rented a Polestar from Hertz in Italy this year - one of those “let’s try it out” customers. I was fairly excited going in but my takeaway was that the tech is still half-baked. The fob they gave us to pay to charge the car didn’t work at most stations, an overnight charge attempt at a hotel failed (thankfully the battery still had 50% or our plans for the day would have been ruined), and the car’s cellular connection didn’t work so I had to pair it to my phone’s hotspot to get nowadays basic functionality like nav. I don’t blame customers for being lukewarm at it the idea of renting one.
Was it a tesla?
I've tried both, and the Tesla is far more refined, better range, and better charging network than the Polestar. Only thing the Polestar has is it looks good.
It's not the technology it's the shortcuts that the wealthy manufacturers make in order to save money.
And when you connect your phone to the car it steals all your information and you cant remove it. Sorry
@@chiquita683what?!?! Almost all cars offer to let you copy information from your phone to the car, EV or not, you just say no. If you agree to something, that is not stealing, and all cars, Tesla or whomever, gives you the option to erase all that data you agreed to copying to the car.
Yups. I was renting a car, and all they had was full electric, the lady in front of me took a van to not get one. Most in line wouldn't take the electric car, I didn't want one either. I don't want that responsibility and if I'm driving far, I absolutely don't want that anxiety and stress, plus it's not like the rental company would help if anything happened with it.
Nobody wants EV’s 😂
But the goverment say we need one😂
The reason Hertz lost my business was because branches of the company were reported to have called Police and filed charges on their customers who rented and returned their cars ON TIME! The issue was Hertz didn’t login their check-in or time extension on their cars by customers properly. Causing legal expense and police confrontation with their customers. This is why people turned away from Hertz, imagine how much worse if a customer were accused of renting and not returning a Tesla 😅!
I don’t ever do Herts. I scheduled a rental once a good deal ahead of time and when I came in ten minutes prior to pick up time I was told it was given away just before I came in with no other available cars and the manager tried blaming me for it.
What did you do incorrectly, then? Tell the other side of the story.
I rented a car from Hertz last October. I waited an extra hour to get a regular car rather than get a Tesla. They had zero regular gas-powered cars ready for rental. I had to wait for a car to be cleaned and ready to rent. The reason I didn't want a Tesla wasn't the extra cost, but I was traveling to rural Pennsylvania and didn't want to deal with charging it or running out of power.
With all the stress of going on vacation, there’s nothing like adding range anxiety to that stress lol
Not really a problem, depending on where you are vacationing.
@@robertbauer3676 Rural countryside, I don't own a phone and there's no reception anyways. That's a non starter.
So in other words, it is a problem since you have to be aware of where and how much you're driving.
@@brycedery9596EV's can charge anywhere with an outlet.
@@seinfan9 You have to be aware of where and how much you're driving with any vehicle. Last I checked we cant produce gas out of the air either.
People who travel and rent cars are going into an "unknown". They don't know where the chargers are and often dont know what's at, around or on the way to their destination. They dont want to take a risk and hinder their trip.
EV repair costs are a nightmare. One thing manufacturers should do is standardize the battery pack modules.
Which is why they are worthless once out of warranty... nobody can afford to replace a 15k$ battery in a 15k$ used car...
@@tiloalo If it were an ICE vehicle, a 20K+ repair bill in just a few years would make it a crap car. Headlines would say - worst car ever made. Imagine buying a Corolla and having a 20K repair bill in even 10 years. That would be the engine, trans, front end... you'd have to have a lot wrong to get up to 20K. Nobody would ever buy one again. Why are we accepting this madness?
Some battery packs are a lot more than 20K. I don't think I've ever seen one that was just 15K. Not for a full EV.
Truthfully now... Do you own or lease a Tesla? Have you ever taken YOUR Tesla in for service? Have you EVER had to have the propulsion battery pack repaired? I highly doubt either.
@robertthomas5906 15k is the price for a swap (including labour) on a model 3.
On a model S it's 15 to 20k$.
And I don't think that this madness is accepted, just have a look at out-of-warranty Tesla, their price crash as soon as the age or mileage reaches out of warranty.
@@tiloalo That's a heck of a buyer beware. You could think you're buying a perfectly good car. Then - Whammo! That'll be $20K.
There's probably an opportunity for someone out there. Open up a shop that can repair those batteries. Even if they're no longer made. Sort of like a Chevy 350 engine. You can make a Chevy 350 engine that has no GM parts. All after market.
Shouldn’t there have been a Supercharger at every Hertz location as part of this deal?
since many rentals are at airports how would this be convenient for renters?
@@baldisaerodynamic9692 They would be so Hertz employees could charge the cars between uses.
No need for a supercharger, but there should be chargers on the lot. Those could have been slower than superchargers to allow charging while cleaning and the like would take place.
That would make too much sense and would be too nice an experience for the consumer.
Like always they put the cart before the horse
It sounds like a corporate gimmick that turned out to be a giant headache.
I think there are several problems, one owning an EV you do need experience. If you are going to some place and rent a car. 1. You don't know how that EV works, its a bit different. 2. You don't know the place around you and don't know how the charging infrastructure is. I own an EV (Tesla model 3) and i know the charging infrastructure here is extremely good in Europe. But when i went to Canada for work, and winter time. I did took a Ford Explorer 4x4 on gasoline, because i don't know how the charging infrastructure is and i had to go to some rural area and i am not used to rural area's and sometimes had to go on roads without asphalt. So i do understand the trouble with rental EV's its a bit too early for that. But me owning an EV, i wouldn't ever want to buy a gasoline or diesel car anymore in my life.
Someone high up made the call, yes people all agreed, stock prices went up temporarily then management and operations had to deal with the mess.
LOL
Sounds like stock manipulation to me. Something elon knows plenty about, seeing that's how tesla has stayed afloat. Fsd anybody 😂😂
There’s a lot of misinformation in this video. I work at Hertz in Phoenix and we rent loads of EVs, especially Teslas. There’s so much demand that we often run out of Teslas. I do think they’ve done a poor job at letting their customers know that it’s best to rent an EV if you’re going to be driving under 200 miles because you can just get the car with >80% on the battery and return it with >15% and not have to hassle with charging or fuel whatsoever.
@@danieldaniels7571hertz got burned on the price drop and repairs. It’s why Sixt is phasing out Tesla’s in their fleets but are still are going EV
As a Tesla owner, I will just say that EV’s currently make no sense unless owners have the ability to routinely charge them at home. Obviously this is impractical in the rental business.
Well... It could be somewhat practical if the rental businesses installed charging infrastructure to charge the cars on site and to drop the penalties for returning the cars not fully charged..
This wouldn't relieve the renters who have never dealt with an EV before of the range anxiety and the stress of charging, though...
Wrong on both counts! Many hotels now offer EV charging, and that is particularly the case at many vacation destinations. Look at vacation destinations like Aruba, Cancun, Acapulco, Hawaii, almost anywhere in the Caribbean. Renting long range gas cars at a particular Vacation destinations, particularly on small islands is utterly pointless. Vacation packages often bundle Air flight, Car rental, and Hotel stays. These packages can easily make sure to match electric car rentals with hotels that also have EV chargers for those Rental cars. Even people that might not be comfortable buying an EV for themselves are likely to try them out at Vacation destinations. Hertz just didn't think about that angle very much when they located the rental Tesla's. But that sort of forethought is part of putting together a good vacation packages.
After the literally worst rental car experience of my life at the Dallas airport, I’ll never rent from Hertz again. That said, I’ve heard first hand from several people how much of a hassle it was trying to charge their rental before returning it.
I rented from San Antonio they just give any kind of car to anyone. I would suggest renting a sub compact and taking delivery of their most expensive vehicle (they have). They will give you anything.
Because Hertz is notorious for reporting their vehicles as stolen when they’ve literally JUST rented said vehicle; causing countless incidents where police arrest customers. This comes with shame, and even beatings/trauma. They’re the worst car rental company!
Yep. The last thing that anyone wants is to be wrongfully arrested for GTA when they just rented a car from Hertz. I'm glad to see them taking a beating - the $170M settlement wasn't enough. There should have been charges of filing false police reports against the CEO. I know the CEO, like the CEO of VW, Wells Fargo, and every other company wants to blame their "rogue" employees, but the culture and company direction begins with the CEO and the executive team.
@@bengaltiger96 amen
A sign of a dysfunctional auto company, where the right hand doesn't know what the left hand is doing. I'm 99.9999% sure it was not intentional, nobody is that dumb.
@@raylopez99 Intentional or not, if companies want to be "people" in terms of being able to shape poltiical opinion (by donations), then they should face consequences as "people" would. The people in charge of that company are the executive team, and as such, they should be held accountable. If they want the big paychecks, the buck needs to stop with them. Otherwise, they are being paid too much.
see, Lords1997 get's it. I guess Hertz was hoping we'd develop a case of AMNESIA and just up and forget what they did to consumers just because they now had a fleet of Teslas...? I mean already DON'T like Elon Musk so buying a whole bunch of Model 3's and Model Y's was the LAST THING you should ever do in hopes of "endearing" me to your brand...
and while i have rented from Hertz in the past without incident, I primarily rent 99% of the time from Enterprise (have been for 30 years) in fact I just used a reservation when I was out in Indianapolis first week in December. actually i was surprised to see Enterprise had a few EV's available at their airport location, not Teslas, but a Kia Niro Ev, a BMW i4, and one other model i don't recall what brand it was, but they were all plugged in on L1/L2 charging by the kiosk out in the parking garage.
There’s an Enterprise office in rural Vermont that does a brisk business renting to Hertz customers who drive their EV rentals out of juice and then can’t find a charging station. They abandon the EV and Hertz has to send a tow truck to retrieve it.
Most EV screens show charger locations, type and availability.
What do people use rentals for? Road trips and driving away from home.
What are EVs bad at? Road trips and driving away from home (where you don't have charging).
Regarding rental, for consumers dr8ving a Tesla for the 1st time is daunting as they are so different. That's also a reason.
I recently booked a Tesla specifically, three weeks ahead of the reservation date. They send you multiple emails to “get ready for your awesome EV experience” and then 2 hours before your reservation they leave you a voicemail: “sorry we don’t any cars and your reservation has been canceled.” Reminds me of a Seinfeld episode. 🤦♂️
Anyone can take a reservation. They need to *hold* the reservation. (That was one funny scene!)
"Sir, I know what a reservation is."
"I don't think ya do!" LOL @@kaohsiung99
LOL I quoted Seinfeld to the lady who obviously never saw it she was like why are you hassling me.
Because of the bankruptcy, I was able to buy a 1 year old Toyota RAV 4 hybrid with 26 miles on it for $5k discount. Because I bought it from a Toyota dealership who bought a bunch of them, I got it as a Toyota Certified with the extra long warranty.
Wow, that's insane! I sold a 2021 rav4 hybrid that I had bought and had for a year and 14k miles for $5k OVER msrp.
@@wantsanewvehicle so we bought a 2019 model in September of 2020. I know I could have sold it in the next year or two for a profit, but it is my wife’s car. Someone hit and totaled her 2017 rav4.
I only want an XSE for all the goodies, and at a 5K discount I am betting that ain't one-
Wow, you have a special gift and should be in charge of US Postal fleet purchases.
I rented one of those earlier this year. NOTHING about that car made want to buy one!
I rented a mod 3 from Hertz just to try out a Tesla for a week. I got really tired of driving 25 miles to the nearest supercharger. The 120vac charger supplied was unable to fully recharge the car in a reasonable time. At the supercharger, I typically had to wait at least an hour for a spot and 45 minutes charging. The car never made 100%, and by the time I got on the highway the percentage was at 96 to 97%. The mod 3 would get around 250 miles to a charge if you were super easy on the throttle. The regen braking was nauseating especially with no way to turn it down or off. The car had 4k miles and there was a water leak in the fronk. The panel gaps were terrible, and the touch panel icons difficult to hit when in motion. The screen is not capable of rotating towards the driver. Absolute terrible IMO. Not ever buying one.
Interesting my Mod 3 was fully unlocked even the glove box. I could change anything just like an owner could do.
@@michaelwittman1935 My glove was locked out. And apparently the FSD was disabled. It was okay, but not something I'd buy. Too minimalist interior. Really weird st night with hardly any interior lighting. Just not my cup of tea. The screen was difficult to use while I'm motion and was fixed in place. It needs the be adjustable for the individual driver.
I bought my teenage daughter a Tesla to take to college and yes they are nice cars to drive. They are a complete pain in the ass when it comes to charging and the thing that kills me is the charge goes down while they're sitting. We would probably never buy another one but if you just wanna run around town I guess they're OK.
Thats the worst car you could have bought her for college.
@@TOMVUTHEPIMP Why, it practically drives itself it's super safe and she only has to go 5 miles from her apartment to her school and she has a plug in the garage at home. It's perfect for that situation.
@@HFord-vs6hi I drove a 350 GBP car at Uni and it never let me down.
Like yer mum.
When I rent a car I always want to wait hours to recharge the rental to avoid being overcharged for electricity by the rental company! Great move Hertz!
It takes 20 min not “hours”…….
@@stevengold I think he means he has to wait hours for the off peak pricing to come into effect. i did not watch the whole video so not really sure if this is what they mean
@@stevengold only 20 minutes to get to 100% full battery so that it matches the full battery at pickup time? I thought you only get to about 80% SOC in 20 minutes.
Have rented a few Tesla's from Hertz, it's 70% minimum return, equates to about 20 mins or so if you have a near empty battery by the time you return. It's not hours and it's still cheaper than gas
I rented a Tesla 2 months ago and liked it enough to extend a week. They don't charge you extra. I was asked to bring it back to at least 85%. The cost to charge is at no profit. And the process is simple, you just plug it in to a Tesla Charger and that's it. Hertz charges after you turn in the car. The same was for toll booths. I would say though that I would only buy a Tesla if I had a home to charge it overnight. Only using Superchargersnis a hassle. It was fine for my 2 weeks of rental. I ended up going from Rhode Island to New York, to Philadelphia, back to Rhode Island. The electric range anxiety thing is real. But overall I enjoyed my time with it. I especially likedhow it can basically drive itself on the highway. The price of rental was about the price of the lowest price economy car.
After renting from all the brands, Hertz is the last place I go back to. The stress levels that their airport returns staff inflict on customers are very high.
More like corporate policy and under staffing
That's strange.
Pre-pandemic I traveled widely for work, renting cars from Hertz all across the globe. Generally speaking, my return experience was; pull into the returns lane; get my luggage out of the car; drop the keys on the driver's seat; walk away. Usually while I was pullng my luggage out of the trunk, someone scanned the car's bar-code sticker and the receipt was ready for me; otherwise, they just emailed it to me.
@@stainlesssteellemming3885I work at Hertz. This is exactly how it works, as long as you didn’t damage or have any problems with the car. I can’t imagine what OP was stressing about.
@@danieldaniels7571 Of course, we might both be just talking about returns at large airports. Perhaps it's harder at small provincial ones? Or even at non-airport locations.
@@danieldaniels7571I have the same experience too, he might be talking about a certain airport.
I canceled my rental after only having electric vehicles available.
I simply didn't want to be forced to have only an electric vehicle. If there was a hybrid only, then I would've had no problem.
I'm not trying to worry about charging a vehicle at my hotel or out and about in Miami!
This outcome makes sense. I have Tesla. It works for me as my daily commute. But, it’s not for everyone. Trying to figure out how to charge the vehicle and adjusting your trip to find charging station then waiting 30mins to charge lol Not great for new comers.
The rental agency was begging me to take a Polestar. I spent 5 minutes in the EV, went back to the rental desk and drove away in a gas Chevy. I couldn’t figure out how anything worked. I’m not going to be on an LA freeway in a car that I can’t figure out how to operate intuitively based on my 40 years of driving experience.
I looked at renting an EV for a 700 mile trip. Just trying to figure out the pre-planning for recharging stops and the potential length of time added just made it ridiculous.
A Tesla makes it easy. Just put in the destination and the car tells you where to go and how long to charge for.
This is it. When you rent, you don't want to deal with EV.
Huh? Why?
@@shou635Yes but also 30 mins to an hour waiting to charge. Who wants to wait that long for a rental. If it is your own then different story, but a rental? when you are already short on time during vacation? Most people would prefer a combustion vehicle or hybrid.
🤡
Recharges take too long, resale value is absolutely terrible, insurance prices triple or even more, disastrous accident survival statistics, all of this definitely discourages purchases of EVs.
Who's wants to be worrying about charging every time you go out and then worrying about things failing on the electric toaster 😂
As one who used to drive and rent cars through Uber rental program (Never rented a Tesla). The prices are super high and the hidden fees and stipulations make it not worth renting through Uber.
$43 per day rental for Uber is expensive compared to Uber $175 -$250 weekly rentals...Throw in Uber's super low fares to drivers and it is not good business decision
Ok maybe the price, but they’re leaving out the biggest thing….charging! Takes forever and hotels don’t have charging ports.
I'm a frequent business traveler, no way in hell I'll rent a EV...too much of a hassle trying to find changing stations, not all hotel parking lots have charging stations, wasting time charging it. I just want to get from point A-B, fill up the tank and return the car when done..
Not hurt at all dude ever heard of a Tesla supercharger takes 20 minutes for a full tank no different than going to a gas station grabbing a snack grow up stinky little boy
They dont all have charging stations...yet its coming and the govt just ordered like 55k more
tesla software finds the charging stations for you and plans out entire trip
do you charge your phone at night?
crazy thought but you can plug your car in at night
I've owned a tesla for over three years and have always plugged it in over night.
road trips take 30 mins charge stop every 2-3 hours, which I would do anyway with ICE vehicles
As long as you’re driving 200 miles or less during your rental, which most business customers do, there’s no charging hassle at all. Get your car from Hertz with >80% on the battery, return it with >15%, and don’t hassle with fuel whatsoever. If you’re driving more that that, most business class hotels offer free level 2 charging while you sleep. Check in, park, plug in, and go to your room. Then start your next day with the battery at 100%, and also no hassle with fuel.
I agree i love my tesla and taking it on its first road trip in 2 weeks...exciting.@@Dontneedtoknowdoode
I rented a Hertzla for a week. $145.00 including charging. Put on over 600 miles-would absolutely rent again.
I don't get why they don't just offer no minimum charge required on return. That would be a huge selling point to choose an EV rental, versus an ICE car where they expect it to be full and fuel is expensive in comparison. Since the difference in rental fees is $30+ per day between renting to rideshare drivers to renting to to others, they can more than make up for the few dollars they will pay to charge the vehicle. As far as time to charge, there is plenty of time to charge the vehicle between when its returned to when a new renter gets to it. Also that's less stress on the renter to not have to worry about working in a stop to a charger at the end of their trip.
I rented a Tesla from Hertz. Overall it was a good rental. The main issue was the different driving experience of a Tesla. I’m sure if you buy a Tesla a salesperson explains all the little differences. But at Hertz which is always understaffed they just hand you a key with no instructions. Took me several minutes to figure out how to turn it on, get it in drive and get the lights on. The worst part was when I pulled out to the Orlando highway and suddenly it started raining. Trying to figure out how the windshield wipers work at 60 mph in pouring rain was scary. Hertz should at least include a pamphlet or something with directions.
They handed you a key? I never get that much service from Hertz. I always have to go digging around the car for it and sometimes to a different car because I couldn’t find the key in the first one.
As for lights and wipers on a Tesla, whoever had it before you was an ass for turning them off. They’re usually automatic and are really good at just coming on themselves when needed.
@@danieldaniels7571 you are right they didn't hand me the key. The key card was sitting in the center console of the car.
I'm sure the guy before me turned off the wipers and headlights but it would have been nice if someone at hertz checked that before renting it out again.
@@willyg1988 I assure you 90% of the people who work at Hertz have absolutely no idea how to check that on a Tesla. I’ve worked there for over six months, and it’s disturbing how many people there can’t even figure out how to turn the headlights off and on on the cars that aren’t made by Tesla.
Hertz sends a video to you when you rent a Tesla and there are now tutorials loaded in the car. If you have the Hertz app there are instructions in the app also
The guy for me went over everything while people waited in line for him...lol
The majority of retail customers who rent cars are mostly busy business folks with busy schedules or folks going on vacation / long road trips, EV demand isn't there for their market share. I sold all my stock when Hertz announced they were buying these things.
Let's waste more of the short time we have on this planet by waiting for a car's battery to charge before we can get where we're going. What a great advance in technology.
It is decades away before all of these issues are sorted with EVs world wide. It is the great unknown until the supply chain and charge station are everywhere like all the dealer networks and service stations.
I wouldn't rent a car from Hertz to begin with because I don't want to be reported to the cops for stealing it.
I've rented a Tesla twice and the charging experience was painfully long and added almost two hours to what should've been a 3 hour trip. Plus Hertz shouldn't charge extra money if you return the car uncharged. That would encourage more rentals. As a first time ev customer its a bit confusing to find charging stations
It's because for car rentals you need to return the EVs with sufficient charge (>90%). Charging speeds slow down drastically at these levels. Normally EV drivers don't charge that high when driving long distances.
something doesn't add up. you should charge till 80%, that should take only 30mins at most (typically 20min) and give you enough charge to do a 3 hour trip easily!
Your story doesnt make sense. Youre either lying or intentionally left something out.
@@dfonseka2120His complaint is that you have to return the car with more charge than 80% otherwise you have to pay a fee. It takes a long time to charge an EV past these levels. And this is coming from someone who owns a Model Y
@@winston3737the charge for returning an EV under 80% is very nominal as long as it’s over 15%. Much less money than the cost of pumping your own gasoline into a fuel burning car.
Both my sons own Teslas and love them. However, when I'm on a one day business trip, I'm not interested in trying to learn the "features" of a new technology. I just want a generic car that I can just turn the key and go.
Perhaps even a great customer service of some kind could have been beneficial for them. Like others here who have stated their experience with rentals, “ HERES THE KEY, GOOD BYE”
I recently tried to rent a Tesla from Hertz in Phoenix. A mid size car ran $36 per day, the same size Model 3 was $138 per day. That's one big reason it isn't working out for them.
Price is based on demand same rental for me was $58 per day mid week.
It's not just that evs are a horrible investment, it's that Hertz has horrible customer service and bad decisions. They decided to sell many of their cars during the pandemic, Enterprise kept theirs and just maintained them... It's called being smart.
Smart move is to make EV works for Car Rental Company. EV are the future so, don't delay EV adoption, with first mover move, the ball is in Hertz territory
@@rozonoemi9374nothing like just regurgitating buzz words with your shiny brain.
How is that a bad investment? They unloaded old inventory at a time when used car prices were at their peak....
@@Chad_Max don't be logic here, the commenter doesn't need that.
You’re not wrong about Hertz customer service…
Hertz was really riding for Tesla and Tesla said they didn’t know them 😭
this comment wins.
It's like a side chick telling everybody that you're going to marry her.
@@ajx1994
😂😂
The next company that Tesla wants to work with will remember this.
Elon probably short sold Hertz right before that interview.
When they wanted an extra $700 for a Tesla, I told her she's crazy. Rented a Honda Sport hybrid. Awesome vehicle, 1200 miles on only 2 tanks of gas! 😊
It was a pump and dump for their stocks. The executives got rich.
I generally rent with Hertz, was kinda stunned that they would even offer EVs. Granted I'm only renting when travelling to the US, but hunting down and waiting for charger (that works) is not what I want to be doing on vacation.
Never had an issue not being able to charge nor never been to a broken Tesla supercharger after 3 years
Charged at 6 different Tesla superchargers, not one was down or unavailable.
And all charging fast. Real fast.
It’ll be part of your route if it thinks you need refueling. Not sure where you are getting your info on broken chargers but that’s also not a problem.
@@KC-uw6ph "Not sure where you are getting your info on broken chargers but that’s also not a problem"
You obviously must've glossed over the fact that he said *EVs* and not *Teslas* as you could only possibly be thinking of the Tesla Supercharger network when you made this statement lol. Tesla Superchargers are rarely out of service but the complete opposite is true about literally every other charger that isn't a Supercharger.
I’ve never had an issue charging Tesla’s. Supercharging is dead simple. Charging other brand EV’s on the other hand.. 🫥
CNBC just spent 15min talking about a problem that doesn't actually exist. At the end the analysts say the company has positive cash flow and is doing quite well financially. What a waste of time.
I tried to rent a Tesla from Hertz a couple of months ago. Everything looked good until I went to pick it up. Then, there were like 5 additional hoops to jump through that I wasn’t aware of before pickup. Instead I rented a Chevy Bolt. Great car!
Thanks for listing the hoops …
Problem is if you actually want to rent a Tesla, the bolt is not the same experience especially if you plan on buying a Tesla. Not many people want to buy a bolt.
@@michaelwittman1935 You can test drive a Tesla with far less bureaucracy than renting one.
The bigger issue that plagues Hertz that this video conveniently doesn't talk about, is how Hertz keeps arresting their customers. This is why l wont use this company.
Coincidence that this video never brought up the fact that charging an electric vehicle takes MUCH longer than filling a traditional gas powered vehicle?? There are much less chargers in states outside of CA.
I rented a Model 3 from Hertz recently…it was great though they didn’t include a home charger with the vehicle, just an adaptor for non-Tesla charging stations. My VRBO didn’t have either an outlet or a wall charger so I had to visit a Supercharger repeatedly…it was about $10 more per day to rent.
gas car might have been cheaper, depending on the cost of gas. over 9 days i paid $38 for gas in my last rental car, gas was $2.50 a gallon or about $4.22 a day.
What state and how far did you travel? If your doing long distance def get a gas car or a longer range ev if they got one
In FL for a 3hr drive it was $8 and it was a base model 3
Who wants to rent a mobile bonfire ?
@@baldisaerodynamic9692Charging is free with Hertz at superchargers.
@xraylife you must be referring to internal combustion engines?
One thing not discussed is the learning curve of driving one.
Any ICE vehicle pretty much works the same, only a Tesla owner would feel comfortable renting one.
If you’re on a business trip, the majority of rentals, you don’t have the time for the inconvenience.
when I went to annaheim california last year, numerous hotels did not have EV chargers so I could not rent an electrical car. those same hotels also charge parking fees on top of the already high hotel fees, lol.
Im never BUYING AN EV LET ALONE TESLA
It seems Hertz has really started to dial costs back in regard to EVs. In 2022, I was able to upgrade from a Ford Focus to a Model 3 for 150CAD. At that time, I was told and the bill reflected that all charging at Superchargers was covered and did not need to be full when returned. It was a great experience. We did a large PNW/BC roadtrip and there are no shortage of SCs in that area. With the comment section and video, it seems Hertz has stopped these policies which is a hard sell now.
After seeing the garbage hertz pulled a few years ago of course they're failing.
Calling customers trying to milk fees that were not owed and getting caught has struck them from my list of companies I'll rent from.
Since 2017, my wife and I have rented Model S’s from Enterprise on at least six occasions and has been a great experience every time.
Last year, when we couldn’t find a Model S to rent from Enterprise, we decided to rent from Hertz for the first time in years as we still wanted a Tesla but they only had Model 3’s. While we liked the Model 3, we really preferred renting the Model S.
I would rent from Hertz more often if they had some Model S’s, X’s, or Y’s in their fleet. If I had to rent an EV again, it would be with any company that rents Tesla’s, including Turo, which has the best variety of Tesla’s.
I prefer renting Tesla’s as it’s less expensive than gas and more fun to drive. I’m open to renting non-Tesla EV’s, but not until they have access to Tesla Superchargers.
Worth mentioning all of the Model S’s from Enterprise were clean and in great shape, while the Model 3 we rented from Hertz was not properly cleaned and had more cosmetic damage than any of the Model S’s, despite being newer. And renting a Model 3 wasn’t that much less than when I’ve rented an S.
I’ve also rented an X once from Turo for only a little more than an S, which was also a great experience. One thing that was noticeably different too with my rental experiences was with customer service, which I’d have to say was better with Enterprise. Maybe why they have a bigger market share. Hertz wasn’t terrible.. just lacking in the overall customer service experience.
I’ll likely give Hertz another try in the future, but as I watched this video, felt that I haven’t rented from them since is because 1. They only had Model 3’s and not any of the other Tesla models, and 2. The overall experience wasn’t as nice as renting from Enterprise, which most often rent from.