fr, she wasn't even being aggressive or anything, just trying to handle the situation and get him out the drive thru. it feels like he was stereotyping her or smth
"we don't offer pup cups, sorry!" "i understand. i had someone make one for me yesterday- could an exception be made? i can pay for it as well" "no sorry, we cannot as it isn't on our menu" "no worries, have a good day!" is it that hard?
@@TheDraykon Some of the employees gave him a few of these whipped cream cups in the past. But instead of just accepting it as a nice one-time thing that an employee decided to do for him, he started feeling entitled to getting one every single time. It's something an employee did "under the table" that I'm sure they thought was a nice one-off gesture, but the customer then took it way too far. This is why I think it's bad to make little exceptions like this for customers, because no good deed goes unpunished. Sometimes a good deed causes a man to have a temper tantrum at a drive-thru window
@@cetitanenthusiast776 Screw that. I don't agree with this "punish the entire world because one person is an a-hole" mentality. Pizza days stay, the pest of an employee leaves.
bro theyre struggling they have no choice but to bend to his will. on a real note it's an a-hole entitled move regardless of business size. the raging yter is just lacking attention and validation in his life
@@baph0met there’s actually been plenty of lawsuits against McDonald’s that resulted in injury or illness and they’re still extremely profitable. McDonald’s is a real estate Behemoth that most people don’t realize how big of an empire McDonald’s really is.
The reason why this guy is defending the customer so hard is, I guarantee, because HE treats food service workers that way and is trying to justify both of their shitty behaviors.
@@richard_xd_9735 could be he's trying to change his voice a little, but I doubt he's that smart, or just the fact he was outside and the audio seemed a little different
I had a "friend" who got mad at the waitress of one of the busiest bars in my area. She told her why she should be helpful (after the waitress going out of her way to help her) and that they would lose her as a customer otherwise... 🤦🏼♀️ girlll, they don't need your business! And even if they did need the money, they would still rather lose you because of that attitude
I thought the same thing, lol! I was just sitting here, thinking "Is Charlie not even going to mention that he's trying to educate the biggest fast food chain in the world on business?"
Right like they’re on several boycott lists for Palestine lol I think that might affect their business more than them denying some random guy from getting something that’s not on their fucking menu and that’s not even affecting their business that much lmaoooo
Honestly this guy is so right. Sometimes customers ask if we have something we don't have, instead of saying we don't have it, we should bend over backwards to find our customers something we don't even sell. You should be able to buy a car at a restaurant, or a house at the grocery store.
His use of words and statements like “you have to take your feelings out of it” and “triggered”, as well as bringing up the manager’s gender, race, and weight in a derogatory way tells you everything you need to know about this person.
The guy sounds more terminally online than TH-cam commenters. Probably goes and does the same shit and acts like he's in the right but if someone were to call him out on something minor. Suddenly everything you did was wrong
Was thinking the same thing… started out with shitty arguments, then he angrily described the manager as a “fat, old black lady” and I was like “whoa whoa whoa, he was a LITTLE too quick to bring that out for me to believe that he doesn’t think her being black is part of the ‘problem’ here.”
Fun fact. The saying is totally only "the customer is always right". There's no longer, "pure" version. It was made during an era of "buyer beware". But of course it was always going to be co-opted by assholes. Glad to see social media has helped turn things around at least a little bit.
I don't understand, wouldn't that be an attempt for him to describe and in his intent to demean her (in reference to age and weight) I don't see the race thing as an attempt for him to be angry as i can't imagine how that would be seen as a negative
@@discussioncornerthat’s the OP’s point , why point out the fact that she’s black, unless you were a racist whose real issue with the situation was that a black woman stood up for herself
@@discussioncornercalling attention to something like race or colour in a video with one other person, after using two negative adjectives to describe them is weird and most certainly racist.
As someone who worked at fast food for over 5 years, I loathed customers who went "... but I got it last time I was here!" and 99% of the time they were 100% just lying. I just told them, "Yea you got that last time but you won't be getting it this time because we don't sell that here."
I used to work at this Chinese restaurant and the old Chinese man that runs it used to tell us "Customer not always right, if they asshole you be asshole right back. I don't want their money if they fuck with my business"
@@Reenbean099oh I can and will. I got A honor roll in elementary, down to A B honor roll, and by high school I had straight fs. The reason wasn't an inability to do the work, or lack of knowing how. It was because those As got me no immediate return, my teachers didnt care, i passed with straigh fs. And as a kid idgaf about 20 years later. But, Smoking bud does have an immediate return. And, if I thought like these little bitches I would cry about it and blame my parents for me doing drugs most my life, and not getting good grades or an easy job, because, " I didn't get the recognition or appreciation I deserved". What my dad do for me, when he wasn't off getting fucked up, was teach me how to be a man and accept responsibility for my own choices and actions. Idgaf what someone has been through in their past or didnt recieve from their parents, their decisions
People always like to bring up "the customer is always right" as an argument, but forget the other phrase "we reserve the right to refuse service to anyone"
What's odd to me is that I hear Americans never finish the saying, "in matter of taste" as in anything tacky so you'll get a deal. It's supposed to be a cunning/manipulative saying that's for the worker's best interest, not the customer's LOL. Edit: or that's how we have it in Czech at least, maybe it's different in english? I don't think I've ever heard an Englishman say it.
@@Ilivedbih I work in retail and a customer hit me with the “the customer is always right” in regards to me telling her that we didn’t have what she wanted in stock, oh boy was I happy to remind her of the full, “The customer is always right in the matter of taste,” and how that made her wrong since her taste doesn’t determine what we have in stock.
I had the exact same thought. Anybody is well within their rights to disagree with Charlie but you don’t have to nuke yourself. What was the goal? Did he expect to persuade 15 million people to turn feral against Charlie? Gg
It's especially funny since McDonalds makes most it's money by franchising and "renting out" their McDonalds. You could hold the drive thru line for a whole day and McDonalds wouldnt care, they still get their monthly rent from the franchise "Owner" lol
@@__-tp4tm nah this isnt a bait. I cant explain why, but im pre positive this is just pure stupidity, and utter man-childness. Not being able to handle being told no, specially by a black woman. I mean the guy has to lie about her just saying "no". Idk i feel like the same response wouldnt have been recieved if she wasnt black.
he be like you see this company we need to rise up and cause a rebellion and free the country from their tyranny and the people he is trying to get to help him are just annoyed or laughing at him when he aint lookin
It that micky d whipped cream though, in a classic McDonald's offered, menu listed, critically acclaimed, to die for, to go to jail for, pupper accommodation, under one nation and for all... PUP CUUUUP!!!
As a former McDonalds manager of 6 years, that manager handled this situation exactly how the company would expect her to react. We would get customers like this multiple times a day where I worked and sadly most of them call corprate to complain and get free meal cards while our supervisers would have a "chat" with us for the incident. Thank you Charlie for being a normal human being and fighting for the customer service/retail employees, you're a real one
As someone who managed a pizza hut. I remember a time. Only server I had messed up the only table at that time. She really tried her best just wasn't a server type of person nothing wrong with that. Anyways they were mean and made her cry. So I go out apologize for the mistake that was minor.. and girl goes I'm a manager at mcdonalds blah blah. This wouldn't happen there. I wanted to say my bad I'm running drive through,carry out, phone calls, cut table, making sure deliveries are right n going out. Oh and now calming down a crying chick because yall had a minor mistake. All with bare minimum employees gotta hit that labor rate. Should add didn't take much to upset the girl I was always understanding an had her back.
When I worked in customer service (professional cart pusher at a grocery store), my managers always took the side of the employee. One time I got sideswiped by what is now known as a Karen; she apparently went to complain after inspecting the damage my body didn’t do to her car (I need not relate she failed to even bother asking if I was ok). My boss asked what happened, I gave my account, whereupon he slyly smiled and said “yeah, I figured that was pretty much how it went down.”
@@warlordofbritannia sry reminds me of time I was at Walmart n seen big dude cart pusher walking between car n cart rack. Anyways he used that car as a support putting his hand/weight all the way down that car. Kids these days. Oh there was snow but it's normal around here. Never park next to cart racks. Lol
I worked at an amusement park in high school, and i had to tell someone that he wasnt allowed to pick his own seat and had to sit in the back, he told me that he had a neck injury and had to ride in the front (the roughest seat on the ride). I informed him that patrons with neck injuries were not allowed on the ride, and he demanded to see my manager. Well, my manager pulled me to the exit ramp and said "i have to make a show of yelling at you to get him to leave, but you did nothing wrong," we were both fighting not to laugh as he got off the ride and glared at me lol
Since the man was ready to pay for it, the manager should've given him the pup cup and then told him she'll give it to him this time but to not to ask for it again because it was against company policy. However, if the man was rude to her before the video began, then she has a right to refuse him.
I mean hes not that far off technically, atleast for mcdonalds its a "company policy" to treat their customers like superior beings basically but they get so many headcases like this guy that the employees crack and just dont put effort into customer satisfaction.
@@grimreaper686the worst part for me was that the manager was being respectful and levelheaded through it all. She wasn’t jaded, being unresponsive or passive aggressive; she was just stating facts and refusing to give special treatment against company policy. Yet two entitled idiots viewed her behavior as aggressive and unreasonable, which seems to speak to some subconscious bias - what else could’ve brought them to this conclusion so divorced from the reality of her behavior? I mean, one of them even hinted at the colored lens through which he was perceiving this interaction...
@@cxltysbelrose i think (maybe I'm wrong) that it's mostly the tipping culture in the US. Greedy bosses paying too little and make employees dependent on tips. Make people (not all) think they are "another boss" of the employee and demand stuff is their right.
Tbh I think this guy is most likely a troll. I remember Coppercab, an infamous troll in the early yt days, used to post videos almost identical to this. I'm not discounting that this may be real, but I am mostly convinced this is a shock tuber who gets by making argumentative shocking videos in response to popular videos to get views.
@suony4509 i rewatched the original video and the tone/pitch is different but that could easily be from the different recording set up or intentionally done. The way they talk and attitude is exactly the same
People deserve a baseline level of respect and politeness regardless of their station. Feeling like you can talk down to someone cause they work minimum wage is a coward’s power trip
Nah man. Pup cup guy speaks like a litteral toddler. This guy is speaking like he's severely obese, according to the frequent audible breaths he needs to take in between a few words.
I mean it's a very teachable moment. I'd definitely use this interaction as a talking point with my management team. Not sure why the focus was pointed at the "customer" (really a clout-chasing "content creator" in all likelihood) but from the service perspective this situation could have easily been handled better.
It's because they don't actually care about it, they just want to feel smarter than other people so they have to "win" and they see their idols like Bench Appearo arguing with a camera
I love how this guy starts off with "If you want to have a successful business-" as he talks about an incident at maybe the most successful restaurant in the world.
I worked at a McDonald's before. Sometimes the fast food place is not actually involved with the original McDonald's branch. The owner of it just runs his own restaurant running with the original McDonald's brand. You're absolutely not wrong though.
@@spencebrown19most of the time yes but that's clearly not what they are talking about All Businesses are entitled to not serving the customer for any reason the owner provides (without it discriminating against protected groups)
“See, when you do something like, ‘we don’t allow giving hugs to creeps who feel entitled to intimacy’, it doesnt matter the guy’s reaction. That, in of itself, is bad for your social life.” -This laserbrain, probably
“For God so loved the world that he gave his one and only Son, that whoever believes in him shall not perish but have eternal life.” John 3:16 JESUS LOVES YOU ALL, REPENT AND BUILD A RELATIONSHIP WITH JESUS BEFORE ITS TOO LATE!!!!
As a customer service manager , I’ve had diet cokes thrown at me for not being “diet enough?”, a lady who ordered a burger on the mobile app with no meat, then throwing it at me because we didn’t put meat on it? Have had a 60+ year old man ask me if my “daddy was disappointed in me” because i had two nose piercings. And my personal favorite is a lady saying my face disgusts her because i wouldn’t put her honey mustard cup on her chicken sandwich ( we’re a mcdonalds. we give you the cup. not put it on ur sandwich, it’s “food safety related” since we don’t have a sauce gun for it.
I think all these people need to do is spend 1 week at a customer service job ,and then re-evaluate whether putting that amount of energy into something so small is worth it lol
i work at mcdonald’s in the uk and i’ve had so many grown men swearing abuse at me for some of the dumbest reasons. not to mention the amount of sexual harassment you get also. customer service makes you see how stupid the general public are.
That food safety thing is a lie from mcdonalds. The sauce is to "expensive" to allow anything besides preportioned cups. That said, I don't think you should open and dump the cup on their food.
Also, crazy thing, as a guy who’s worked at a Chick-fil-A since June of 2020 (went seasonal not long ago for college), we ALSO aren’t allowed to do pup cups. Granted, there’s no shame in asking, as fast food restaurants are typically ran by franchisees, who may have different policy on that sort of stuff, but if the store policy says no, we are EXPLICITLY told that we cannot, for any reason, violate that store policy. Yes, our job is to make the customer feel welcome and happy to be eating at CFA, but it’s also to do our work properly, with a bright attitude and adherence to store policy. He’s using an example that also wouldn’t typically offer pup cups. Crazy.
@@masonban1 Never got the request, but from what I understand, the requests regarding milkshakes are limited to what actually goes on the milkshake. Like how asking for a cookies and cream shake, but without the oreos blended in would be rung up as a vanilla shake with cookie crumbles instead. I couldn’t really say for sure, though, considering I’ve never received that request, nor heard anyone make that request.
Yeah like imagine some McDonald’s worker serves something that makes someone sick. This is just dumb. How can you expect them to satisfy FDA regulations while making there own custom recipes, as overworked as they are
@@DanielDamiani also that it isn't really dog food and the restaurant would we liable if they gave it and someone complained. Most animals don't digest milk after infancy. People have a habit feeding random human food items to their dogs, but actually selling it or even giving away by a business is a much more serious thing, they need permits and customers can sue you if something goes wrong.
I mean the Venn diagram of "people who are entitled enough to think the customer is always right regardless of context" and "openly bigoted losers" is probably at least somewhat close to a perfect circle
@@noktasifir3725I’m always congested or having allergy issues so I usually only get one functioning nostril. Mouth breathe is my only breathe sometimes -edit- just corrected breath to breathe
Winning an argument against a smart person hinges on whether you’re right and can show it. Winning an argument against a stupid person hinges on whether you can make them smart.
I love him saying that the solution was for the manager to go, "You know what? We don't serve this product, but just because you threw a hissy fit, we'll give one special just for you." Because rewarding toddler meltdowns is totally the sensible way to go. 👍
I feel like the pup cup guy (and the guy in this video defending him, probably) is the end of result of parents giving in every time their poorly-behaved child throws a temper tantrum, like if you don't nip that behavior in the bud early on, it continues into adulthood, and you get entitled adult children like this. Like you can tell from the way that both of them talk, frankly, that these are narcissistic manchildren who think the world revolves around them
If you've ever worked in a service position, you should know that that is actually the proper response. They'll make a huge scene, make other customers uncomfortable, slow down your business dealing with them. It's far more efficient to take the small loss and keep everything moving. That is the expectation. It's not your job to fight difficult customers, it's your job to keep the business running smoothly and customers happy. Plenty of customers are entitled adult children, but dealing with that is part of the job.
And called her aggressive when she wasnt. (Which is a normal thing that racist people call nonaggressive black people when they arent aggressive) ....racially motivated?
I'm 13 days late to this, but its the same shit with Travis Kelce and his coach at the superbowl, everyone started acting like he "assualted" his coach. "You should never put your hands on your coach, how disgusting, poor old man." When really, it was no where near something like that, he gets a bit heated because theyre at the superbowl, coach loses balance a little bit because he was caught off guard. People just love to blow things out of proportion and make people look bad.
THIS is exactly why SO many restaurants discourage making specialty orders for customers that are not on the menu. The customer easily gets entitled to these things and demand them even though it was never actually supposed to be available to them.
I also like how Charlie doesn’t ever show who made this video and did not try to name drop and humiliate this dude. It just shows how good of a person he is tbh.
@@Chosen_One You sound like someone who has never sold a long-term service. Half of my customers who leave left because I did what they wanted every day and it led to an outcome they didn't want two years later.
I work in the kitchen of a residential care facility. My response to an entitled, whiny, rude client is always this “If I do, give or change this for YOU, then I’ll have to do this for EVERYONE.” Most people learned this in elementary school. It’s no deeper than that.
Or getting upset that you have to pay 25 cents for extra sauce cups just because some employees forget/don't bother ringing them up even though they're supposed to.
11:25 “He got this item before but for some reason you’re denying him.” The only thing that statement do is prove that making an exception and giving in to these types of demands will only make them entitled
I used to work at a Jewelry store where we had this lady come in and state that one of her chain earrings was faulty because she was wearing it and then it was gone. We asked her if she had a piece of the earring to show that it broke and she said no because she lost it and wanted a free replacement. We told her that we couldn’t do anything because there was no evidence to show that it actually broke. She was irate and threatened to report us. I felt bad for her. I don’t like when people are upset and I try to do everything I can to help, but we couldn’t just give her a brand new solid gold chain earring just because she said so. We offered her a compromise and stated we could order in another set, sell her one of the earrings at have the price and take the loss on the other earring. After some time she agreed to it. Once the earrings came in I asked the owner of the store how he wanted us to ring up the earring in the system. He said just sell it to her at cost. That was incredibly generous as the earring itself was around $150 retail and $30 cost. We rang it up for her and she was just as surprised. She was very grateful and thanked us for helping her get a replacement. Not a day later she wrote a scathing review about us online and stated we cheated and robbed her of her money. I told the owner and my older associates that we need to call her out and stand our ground as she was blatantly lying. Instead, our associate who handled our social media apologized online to her and did nothing to explain the situation or defend the store. Whether it’s an earring, or a pup cup, you cannot let people like this get their way because at the end of the day they will still be the entitled asshole they always were. This dude is probably a regular who goes into stores and thinks he’s all the workers best friend because he shows up all the time, haggles or buys little to nothing, then leaves. Charlie is right. It’s insane how disconnected people like this are from reality. This is the kind of person that makes the service industry a living hell and he’s too stupid to realize it.
I'm so sorry you had to go through that. I don't think I would have the strength to endure assholery every day without turning red. In all honesty, that lady and the guy in Charlie's video sound like the type of person that pays artists in "exposure" Either that or call them subhuman for not using AI.
Stories like this really frustrate me. Not even because of the outcome necessarily. Just because when one party is doing all they can to compromise or be just blatantly kind…and the other party decides to respond to said kindness by being blatantly evil. Just makes me sad for the direction we’re going as a society
Selling jewelry sounds like a rough lot. At least in the rest of retail, nobody expects the 15 dollar an hour employee to spend an entire hour dealing with a loser that only spent 20 bucks.
Great perspective. I've had a LOT of bad experiences with retail. For the most part, I didn't allow customers to steam roll me, but the last time I had that sort of job was when I was 18. I'm very fortunate for that and I always try to be extra respectful to service industry employees.
I work as a cook at a restaurant. I’m always correcting servers for ringing food in a “special way” and I tell them “once a customer gets it once, they always want it that way. And then they go and tell other employees that they UsuAllY geT iT tHiS wAY”
The worst thing anyone could ever do is make a video to debate Charlie. Charlie will just make a response video and reflect 2x damage right back at you.
Honestly this is such a good topic to cover, because it's a great thing to see this and make sure we don't get such entitlement ourselves. I've ordered custom items before myself, and if one day the worker told me they couldn't do it, I might have been a bit upset myself! But after seeing this... Well, it's certainly a nice reality check
"The customer is always right" is one of the most corrupt mindsets you can have. There are SO many instances where the customer ISN'T right, but the workers are the ones that have to suffer for something that is usually out of their control.
Exactly, it's a horrible mindset You're speaking facts, but people wanna ignore that and start spewing nonsense when someone actually comes up with a good point.
man, good thing thats not the whole saying as the whole saying is "the costomer is always right in matters of taste" but the latter half was lost at somepoint
That guy's logic is wild. The pup cup isn't even on the menu. I've ordered things that were once on the menu and became discontinued and when I was told as much... I ordered something else. He wanted something that never even existed and his entitlement was completely insane.
Sure, but whipped cream is. Dont get me wrong he acted ridiculously, but why is he not just allowed to order whipped cream when it’s on the menu and people get it extra or alone all the time. So who cares what he calls it? It’s a purchasable item. I don’t just get it, L for both parties on this one
@@m4x_payn3_enjoyer we don’t know that for sure though, when he first ordered it as ‘a pup cup’ and she said no he wasn’t filming, so who’s to say he didn’t make the argument that it’s just a cup of whipped cream, asking to order that and she still said no. Though there’s just a much of a chance he didn’t. Idk, all my thought are was why can’t he order a cup of whipped cream when anyone else can. If he have called it that originally they would have no idea his intentions for where the whipped cream was going. It weird to me that McDonalds would try to dictate who/what the food is going to that you order
The level of entitlement shown by some customers is staggering, abandoning all manners. It's high time that the narrative of "the customer is always right" is challenged.
The fight is being pushed onto that tier, when in reality what customers want is to talk to the people who have enough power to make a change at a store or explain a policy in non political language, so middle managers, but ai is getting all of them laid off
Someone saying "The customer is always right" instantly makes me believe that they're 100% wrong and are just using that saying as an excuse to be terrible human beings with zero compassion
And Charlie does bring up a great point that the phrase is almost always misused - the full phrase is "the customer is always right *in matters of taste* ", meaning that if a customer commissions you for a certain product you sell, even if they ask for it to be tailor-made in a way you consider ugly, you should still fulfill their order accurately because they're paying you for a service you offer.
I hadn't realized that "The customer is always right." wasn't the full quote. It's "The customer is always right, in terms of taste." when it was referring to whether you should sell someone an ugly hat or not 😂
@@Chuckler127used to be a cashier, Can’t even count how many times I’ve heard that 🤣 I would just shrug n go ok? I can ring out whoever’s Next! The entitlement of some ppl is insane..
Like 9/10s of adult animals are lactose intolerant, including a lot of humans. It's not generally dangerous, though, except maybe to your car's interior when their ass explodes while you're driving home.
“If you want to run a successful business don’t listen to Charlie” *looks at the moist brand, looks at god slap, looks at moist esports, looks at one of the most successful TH-cam channels.* Yep, not looking at Charlie on how to run a successful business.
People always forget the first part of “the customer is always right” it’s “in matters of taste, the customer is always right” meaning, if someone chooses to buy a piece of clothing or a meal or whatever, that you think is a bad choice, it’s not your place to tell them they are wrong, they are the ones who know their taste. It is not a phrase meant to bestow god like power over customer service people. And on a separate note, this kind of entitlement about something done in kindness is such a fitting scene for the world now. No wonder the world has become less kind, any act of kindness or generosity is met with greed and entitled expectation in the future. Pisses me off so much.
dude, I once put pickles in someone's ice cream on request. there is no group of people more incorrect about anything than the customer. I do genuinely enjoy interacting with the public and if you came to where I worked I'd help you get things you didn't think you could get just coz I get bored easily, but absolutely you guys are wrong about absolutely everything all the time. it's k most of the time tho lmao.
@@ohmygoditisspider7953 oh, I know they are wrong, frequently, the public in general are idiots, but my point was that when the “the customer is always right” line is spoken, it’s doesn’t mean in everything in every way, it means if they want something dumb or ugly, then sell it to them, don’t try to correct them. That’s the origin of that line, “in matters of taste” is always missed off the beginning. It was never just “the customer is always right”. But these fucking morons heard it once half quoted and now think they are god over their store based minions, which is never what it meant.
![[Full] 4 ต่อ 4 Celebrity EP.910 | 22 ก.ย. 67 | one31](http://i.ytimg.com/vi/4TR3MVpOiw8/mqdefault.jpg)
the fact he pointed out her weight and skin color really says all we need to know about why he justified that behavior
Frl I had to do a double take when I heard that because it was out of nowhere😭
fr, she wasn't even being aggressive or anything, just trying to handle the situation and get him out the drive thru. it feels like he was stereotyping her or smth
It is a stereotype. Like, actually one that justifies violence against black people.@@strayninja
@@grayoso1828guess they should change their behavior so the stereotype stops being correct then
@mrosskne and when that stereotype is thrown against literal children?
"we don't offer pup cups, sorry!"
"i understand. i had someone make one for me yesterday- could an exception be made? i can pay for it as well"
"no sorry, we cannot as it isn't on our menu"
"no worries, have a good day!"
is it that hard?
Apparently it is lol
This. I don't understand the big deal at all. It's whipped cream for the dog.
Why is this something someone is entitled to?
@@TheDraykon Some of the employees gave him a few of these whipped cream cups in the past. But instead of just accepting it as a nice one-time thing that an employee decided to do for him, he started feeling entitled to getting one every single time. It's something an employee did "under the table" that I'm sure they thought was a nice one-off gesture, but the customer then took it way too far. This is why I think it's bad to make little exceptions like this for customers, because no good deed goes unpunished. Sometimes a good deed causes a man to have a temper tantrum at a drive-thru window
No no I'm entitled to it if I ask for hj they should give it because I asked for
@@cetitanenthusiast776 Screw that. I don't agree with this "punish the entire world because one person is an a-hole" mentality.
Pizza days stay, the pest of an employee leaves.
Bringing up the managers skin color for no reason is all I need to know about this man’s character.
Yup
You're not wrong. Was playing solitaire on my phone while listening and genuinely looked up in confusion, like, 'the hell did that come from'.
@@cleetusthealien9769it came from the depths of his racist soul.
Exactly
100% man thinks she's aggressive because she's black. Probably because she's a woman too and not being a doormat.
Love how he calls her fat while you can actively hear his triple chin
and wearing a blocky, tiny glass, I can sense it
And a fedora tipped to the side
Yeah for some reason I was picturing this guy as fat as soon as I heard his voice lol. That's some hearty level projection he's got there.
You can! He's got that gravy-choked sound to his voice.
Fr you can tell by his voice hes phat 😂
That dude is delusional if he thinks 1 customer is going to make or break a world wide juggernaut of a franchise.
A real estate juggernaut even. 😂 burger account for a teeny tiny fraction of McDonald’s revenue
bro theyre struggling they have no choice but to bend to his will. on a real note it's an a-hole entitled move regardless of business size. the raging yter is just lacking attention and validation in his life
Ya I'm pretty sure if a hot cup of coffee and hot nuggets can't take down mcd's then a cold cup of whipped cream won't graze their attention antennae.
I mean it's possible. Like an employee killing a customer, or poison in food.
@@baph0met there’s actually been plenty of lawsuits against McDonald’s that resulted in injury or illness and they’re still extremely profitable. McDonald’s is a real estate Behemoth that most people don’t realize how big of an empire McDonald’s really is.
The reason why this guy is defending the customer so hard is, I guarantee, because HE treats food service workers that way and is trying to justify both of their shitty behaviors.
Was thinking the same. This is literally just one male Karen patting another on the back.
Precisely this
And probably racism
100% they are literally the same species 💀
I genuinely think its just a troll playing devils advocate.
i like how the guy trying to "debate" charlie thinks he's some connoisseur in business, while being actively wrong every time he speaks
hes trying so hard to sound smart and you can tell
He's quite literally spewing nonsense to seem "smart" and "intelligent"
For real, everything this guy is saying is utter nonsense
@@shadowbonnie770 Exactly, using "big" words to make him seem like the more smart guy.
@@shadowbonnie770 he seems like a the type of person to use "big" word he doesn't know, that dude needs to lower down his ego.
I'm 100% certain the guy critiquing Charlie IS the pupcup guy.
prob
Could be plausible
they sound kinda similar ngl
They are probably related in some way their voices sound similar
@@richard_xd_9735 could be he's trying to change his voice a little, but I doubt he's that smart, or just the fact he was outside and the audio seemed a little different
“It’S BAd FoR bUSinEsS”!
Sir, you’re talking about THE world’s largest fast food chain. They’ll be fine.
I had a "friend" who got mad at the waitress of one of the busiest bars in my area. She told her why she should be helpful (after the waitress going out of her way to help her) and that they would lose her as a customer otherwise... 🤦🏼♀️ girlll, they don't need your business! And even if they did need the money, they would still rather lose you because of that attitude
i am surpised he didnt say the police should arrest the manager
I thought the same thing, lol!
I was just sitting here, thinking "Is Charlie not even going to mention that he's trying to educate the biggest fast food chain in the world on business?"
Right like they’re on several boycott lists for Palestine lol I think that might affect their business more than them denying some random guy from getting something that’s not on their fucking menu and that’s not even affecting their business that much lmaoooo
"Man, if we had just sold one more pup cup we would've made it."
That entire sentence where he called out the managers race and size says everything about him
Absolutely agree.
Fr
That man cannot STAND that a black woman is telling whitey NO
asmongold viewer prob
Definitely agree. Her race and weight had absolutely nothing to do with anything... So why mention it as if derogatory... Hmm... Tsk Tsk. Very telling
Honestly this guy is so right. Sometimes customers ask if we have something we don't have, instead of saying we don't have it, we should bend over backwards to find our customers something we don't even sell. You should be able to buy a car at a restaurant, or a house at the grocery store.
I can't even lie a Walmart home would go kinda crazy, maybe this guy was onto something.
there used to be sears homes@@michaelbei173
LMAOOO
Right what a bad business? I wanna buy a helicopter at Target
I love my KFC tank.
His use of words and statements like “you have to take your feelings out of it” and “triggered”, as well as bringing up the manager’s gender, race, and weight in a derogatory way tells you everything you need to know about this person.
The fact that he has to comment on the physical appearance of the worker it seems like there’s something else underlying this guy’s rage.
a quite few “-isms”
AHHH! It's an angry black woman!
Always
@@allyn6720 homophobism?
@@iamerror1699racism and sexism probably
My guys hitting the "BLACK MANAGER" and "RETARDED" with the confidence of an asshole, definitely adds to how shitty the argument already is
right?! once i heard the "FAT BLACK MANAGER" i was like, ohhhh i smell bigot! hahaha
Critikal says “retarded” all the time fyi
I can imagine a sweaty white man in his 30s fuming on front of the monitor while recording this.
The guy sounds more terminally online than TH-cam commenters.
Probably goes and does the same shit and acts like he's in the right but if someone were to call him out on something minor. Suddenly everything you did was wrong
Was thinking the same thing… started out with shitty arguments, then he angrily described the manager as a “fat, old black lady” and I was like “whoa whoa whoa, he was a LITTLE too quick to bring that out for me to believe that he doesn’t think her being black is part of the ‘problem’ here.”
"The customer is always right" - Tell me that you've never worked in retail without telling me that you've never worked in retail.
Or been outside
"The customer is usually mistaken"
Fun fact. The saying is totally only "the customer is always right". There's no longer, "pure" version. It was made during an era of "buyer beware". But of course it was always going to be co-opted by assholes. Glad to see social media has helped turn things around at least a little bit.
exactly lol believe it or not customers are actually pretty stupid sometimes
@@themetalhead9952exactly that’s why they’re customers not workers
The guy arguing with Charlie sound like he owns the world record number of fedoras
LMAO
twitter brain, O IM SORRY FUCKERS I MEAN X fight me..
"Hrrmm... m'lady" transitions to "I'm a nice guy why don't chick's want me" vibes 😂😂
“If you wanna have a successful business” bro it’s mcdonalds
The most profitable business that sells food only. 💀
They are one of the most profitable fast food places without even being a fast food company
My thoughts exactly 🤣 and they're still making billions
Bro really thought he knew business better than the most successful fast food chain in existence
@@seanfrazee5146Lol yeah
They're just a real estate powerhouse now
9:50 him calling her a "fat obnoxious old black lady" tells me everything I need to know about him smh
Typically lobotomized arm chair warrior 😂
That TH-camr definitely didn't help his argument by praising Chick-fil-a.
I don't understand, wouldn't that be an attempt for him to describe and in his intent to demean her (in reference to age and weight) I don't see the race thing as an attempt for him to be angry as i can't imagine how that would be seen as a negative
@@discussioncornerthat’s the OP’s point , why point out the fact that she’s black, unless you were a racist whose real issue with the situation was that a black woman stood up for herself
@@discussioncornercalling attention to something like race or colour in a video with one other person, after using two negative adjectives to describe them is weird and most certainly racist.
Whenever someone begins by saying, "Let me educate you," you know it's gonna be followed by some BS.
"Yes, Tucker, let me educate you. The year was 15,000 BCE, and Vakanya the Troubled had just settled along the Tiasmyn, in the Dnieper basin..."
Yeah, using it at the start of your statement doesn't even make sense in the first place, since you haven't discredited the person yet.
It’s always going to be that way, unfortunately.
is this a game reference?? @@linkly9272
"buddy" 🤓👆
As someone who worked at fast food for over 5 years, I loathed customers who went "... but I got it last time I was here!" and 99% of the time they were 100% just lying. I just told them, "Yea you got that last time but you won't be getting it this time because we don't sell that here."
I used to work at this Chinese restaurant and the old Chinese man that runs it used to tell us "Customer not always right, if they asshole you be asshole right back. I don't want their money if they fuck with my business"
What a wise old man
GIGACHAD
What an absolute chad
+respect
(slams hands on table) THANK YOU!
Narcissists rage when told "no." It's an adult tantrum.
More like lack of beating in their childhood
You can't blame someone who didn't get the chance to be noticed by their own parents when they have an A+ plus on being sensitive lol.
I live by the maxim that people tell you who they really are when you say no to them.
@@Reenbean099oh I can and will. I got A honor roll in elementary, down to A B honor roll, and by high school I had straight fs. The reason wasn't an inability to do the work, or lack of knowing how. It was because those As got me no immediate return, my teachers didnt care, i passed with straigh fs. And as a kid idgaf about 20 years later. But, Smoking bud does have an immediate return. And, if I thought like these little bitches I would cry about it and blame my parents for me doing drugs most my life, and not getting good grades or an easy job, because, " I didn't get the recognition or appreciation I deserved". What my dad do for me, when he wasn't off getting fucked up, was teach me how to be a man and accept responsibility for my own choices and actions. Idgaf what someone has been through in their past or didnt recieve from their parents, their decisions
@@Reenbean099 there are a lot of reasons someone ends up a narcissist, thats just one of many. some people are just self absorbed.
People always like to bring up "the customer is always right" as an argument, but forget the other phrase "we reserve the right to refuse service to anyone"
What's odd to me is that I hear Americans never finish the saying, "in matter of taste" as in anything tacky so you'll get a deal.
It's supposed to be a cunning/manipulative saying that's for the worker's best interest, not the customer's LOL.
Edit: or that's how we have it in Czech at least, maybe it's different in english? I don't think I've ever heard an Englishman say it.
@@Ilivedbih its how it is in English. nobody says the whole thing though, for some reason.
@@Ilivedbih I work in retail and a customer hit me with the “the customer is always right” in regards to me telling her that we didn’t have what she wanted in stock, oh boy was I happy to remind her of the full, “The customer is always right in the matter of taste,” and how that made her wrong since her taste doesn’t determine what we have in stock.
@@binbows2258 it’s because the only people trashy enough to use the phrase are typically chronically self-entitled.
This guy never worked a real job
Talking s*** about Charlie is basically a death sentence, he is one of the most lovable people on the internet.
Fr just look at mukitty
I had the exact same thought. Anybody is well within their rights to disagree with Charlie but you don’t have to nuke yourself. What was the goal? Did he expect to persuade 15 million people to turn feral against Charlie? Gg
When most of your takes are mild and the general consensus yeah pretty much
Crazy plot twist idea : The guy debating you was the pup cup guy
Crazier double plot twist: its the dog that didnt get the pup cup
@@Nerves_of_steel Nah I think that dog has a brain
@@Nerves_of_steel dogs may be stupid but they arent downright utterly braindead like this dude is
As soon as he said ' fat black woman' I said, and there it is
i was literally waiting for something like that to be said
sadge
It took all his inner strength not to use the n-word
Took him long enough.
@@sandwichmonster7067 he does call her the R-word tho, you know, because he's the sensible person
I’m convinced the guy doing the reaction video is actually the guy on the drive thru
Definitely what this feels like
100% they're the same manchild
200 % even defended the same dumb McDonald’s doesn’t support dogs claim like wtf 😂
He sounds like Tim Pool
YES! I think so too and they kinda sound similar.
Plot twist. It's the same guy.
«If you want this business to be successfull..» bro it’s mcdonalds💀
I think Charlie got baited by a troll.
I really can't explain the displayed stupidity otherwise.
It's especially funny since McDonalds makes most it's money by franchising and "renting out" their McDonalds. You could hold the drive thru line for a whole day and McDonalds wouldnt care, they still get their monthly rent from the franchise "Owner" lol
@@__-tp4tm nah this isnt a bait. I cant explain why, but im pre positive this is just pure stupidity, and utter man-childness. Not being able to handle being told no, specially by a black woman. I mean the guy has to lie about her just saying "no". Idk i feel like the same response wouldnt have been recieved if she wasnt black.
@@michaelboyle7281exactly lol
ikr... pretty sure one of the biggest fast food corporations in the world knows how make money better than some random dude on the internet :))
The amount of times as a manager I've had to go, "I'll lose my job if I break the rules" because it's the only way to get them to go away.
8:48
I don't think that would've worked on this dummy
"Can I get a beer?"
"We don't serve beer here, sir"
"Bullshit! I was just drinking with your fry cook yesterday! Give me a beer or I'm noT LEAVING!"
bro is the customer trying to get people on his side💀
he be like you see this company we need to rise up and cause a rebellion and free the country from their tyranny and the people he is trying to get to help him are just annoyed or laughing at him when he aint lookin
His dog was so mad it didn't get the pup cup it made a rant on TH-cam about it
Noooo,, the dog was probably sitting in the passenger seat thinking,, how did I ever get rescued by this gomer?
dog with a blogs yt channel😭
@@corbyn4101 😂😂 fr it's dog with a blog
All of this over some whipped cream. 💀
Right? it's like people are always out there looking for a reason to throw a tantrum. Like it makes them feel big or something.
Fr
It that micky d whipped cream though, in a classic McDonald's offered, menu listed, critically acclaimed, to die for, to go to jail for, pupper accommodation, under one nation and for all... PUP CUUUUP!!!
Its insane, people want to find every reason to get mad. Then when they get rightfully hated on they feel "attacked"
A lil cring not gonna lie lol. If he made a video reacting like this to a video u would be talking ish about that
I love this channel but come on
Charlie saying "you're getting a no, so move the fuck on" like that is so freaking sexy
16:24 btw
he is hot asf i wont lie to u
can agree-
Stop pretending
@@GeldUndKokaine-kc1hp ??
As a former McDonalds manager of 6 years, that manager handled this situation exactly how the company would expect her to react. We would get customers like this multiple times a day where I worked and sadly most of them call corprate to complain and get free meal cards while our supervisers would have a "chat" with us for the incident. Thank you Charlie for being a normal human being and fighting for the customer service/retail employees, you're a real one
As someone who managed a pizza hut. I remember a time. Only server I had messed up the only table at that time. She really tried her best just wasn't a server type of person nothing wrong with that. Anyways they were mean and made her cry. So I go out apologize for the mistake that was minor.. and girl goes I'm a manager at mcdonalds blah blah. This wouldn't happen there. I wanted to say my bad I'm running drive through,carry out, phone calls, cut table, making sure deliveries are right n going out. Oh and now calming down a crying chick because yall had a minor mistake. All with bare minimum employees gotta hit that labor rate. Should add didn't take much to upset the girl I was always understanding an had her back.
When I worked in customer service (professional cart pusher at a grocery store), my managers always took the side of the employee. One time I got sideswiped by what is now known as a Karen; she apparently went to complain after inspecting the damage my body didn’t do to her car (I need not relate she failed to even bother asking if I was ok). My boss asked what happened, I gave my account, whereupon he slyly smiled and said “yeah, I figured that was pretty much how it went down.”
@@warlordofbritannia sry reminds me of time I was at Walmart n seen big dude cart pusher walking between car n cart rack. Anyways he used that car as a support putting his hand/weight all the way down that car. Kids these days. Oh there was snow but it's normal around here. Never park next to cart racks. Lol
I worked at an amusement park in high school, and i had to tell someone that he wasnt allowed to pick his own seat and had to sit in the back, he told me that he had a neck injury and had to ride in the front (the roughest seat on the ride). I informed him that patrons with neck injuries were not allowed on the ride, and he demanded to see my manager. Well, my manager pulled me to the exit ramp and said "i have to make a show of yelling at you to get him to leave, but you did nothing wrong," we were both fighting not to laugh as he got off the ride and glared at me lol
Since the man was ready to pay for it, the manager should've given him the pup cup and then told him she'll give it to him this time but to not to ask for it again because it was against company policy. However, if the man was rude to her before the video began, then she has a right to refuse him.
He literally described entitlement when he said you need to make the customer to feel special
I mean hes not that far off technically, atleast for mcdonalds its a "company policy" to treat their customers like superior beings basically but they get so many headcases like this guy that the employees crack and just dont put effort into customer satisfaction.
@@grimreaper686the worst part for me was that the manager was being respectful and levelheaded through it all. She wasn’t jaded, being unresponsive or passive aggressive; she was just stating facts and refusing to give special treatment against company policy.
Yet two entitled idiots viewed her behavior as aggressive and unreasonable, which seems to speak to some subconscious bias - what else could’ve brought them to this conclusion so divorced from the reality of her behavior? I mean, one of them even hinted at the colored lens through which he was perceiving this interaction...
Well thats the american way
"Take your feelings out of it"
-same guy arguing purely based on emotion not fact
ikr 😭
The name "Pup Cup" pisses me off to no end and i don't know why lol
“Can I get a pup cup” 🤓
Sounds like gen Z slang. Sounds like a stupid Tik Tok thing.
@@gamemakerloch6964 definitely not gen z. It sounds painfully millennial I mean they’re the people that started calling dogs “doggos” and “puppers”
I never wanna hear the phrase “pup cup” again after this lmao
Dog mug
Dog drink
Doggy dessert
Canis lupus familiaris chalice
Mongrel chalice.
Yes, thesaurus was needed.
In Holland we have a saying:
Customer is king, as long as they act courteous.
Exactly how it should be. I like that saying alot.
The saying here is actuality “the customer is always right in matters of taste” but people cut that part off
That's a good saying
It seems like here the customer is always right even when they aren’t which I don’t get
@@cxltysbelrose i think (maybe I'm wrong) that it's mostly the tipping culture in the US. Greedy bosses paying too little and make employees dependent on tips. Make people (not all) think they are "another boss" of the employee and demand stuff is their right.
"Sir we don't do that"
"well I want it anyways"
"well.... we still don't do it"
if they always made an exception there would be no rule. what did the customer guy expect?
this
It’s like saying I want a taco from a McDonald’s and them telling you no
When I read the title I thought it said "delete brain" which would also work
It's hilariously ironic to hear him say "You have to take your feelings out of it" while he's letting his emotions cloud his judgment
Fr when he said that I was actually stunned. There is 0 self awareness in some ppl and it's getting worse.
quite literally one of his arguments was "just give the pup cup because the dog looks good!"
@@mtdfs5147 The majority of what he said stunned me. It has to be on purpose
*So, can you explain projection to me?*
_gives link to this this video_
Tbh I think this guy is most likely a troll. I remember Coppercab, an infamous troll in the early yt days, used to post videos almost identical to this. I'm not discounting that this may be real, but I am mostly convinced this is a shock tuber who gets by making argumentative shocking videos in response to popular videos to get views.
Plot twist: bro responding is actually the dude from the clip just with a peg on his nose.
Exactly my thought
ITS GOTTA BE THERES NO WAY LMAO
I believe it’s the same guy
@suony4509 i rewatched the original video and the tone/pitch is different but that could easily be from the different recording set up or intentionally done. The way they talk and attitude is exactly the same
He got the classic reddit debate lord voice.
"AcTuALLy ☝🤓"
with the congestion of three peoples worth of sinuses.
😂 he got that double chin neckbeard pop filter built in
yea he sounds fat AF.
@@bazzfromthebackground3696 Dude sounded more congested than I've been this past week.
AcKtUaLly*
People deserve a baseline level of respect and politeness regardless of their station. Feeling like you can talk down to someone cause they work minimum wage is a coward’s power trip
I honestly think debate guy is the same person asking for a pup cup trying to defend himself
Lmaooo
That was my first thought too LMAO
Nah man. Pup cup guy speaks like a litteral toddler. This guy is speaking like he's severely obese, according to the frequent audible breaths he needs to take in between a few words.
I was about to comment the same 💀
Or at the very least, he's had similar tantrums in the past and is projecting
Debate brain is an exhausting personality type to be around. Just because anything can be debated doesn't mean everything needs to be debated.
Preach
But is a hotdog a sandwich
@@werndoggathat’s actually a really good question, my brain hurts now.
I mean it's a very teachable moment. I'd definitely use this interaction as a talking point with my management team.
Not sure why the focus was pointed at the "customer" (really a clout-chasing "content creator" in all likelihood) but from the service perspective this situation could have easily been handled better.
It's because they don't actually care about it, they just want to feel smarter than other people so they have to "win" and they see their idols like Bench Appearo arguing with a camera
I love how this guy starts off with "If you want to have a successful business-" as he talks about an incident at maybe the most successful restaurant in the world.
fr, they already succeeded, dude is delusional.
I mean technically it’s a (Edit: fast food) restaurant chain but even then it’s still like ultra successful as a whole.
I worked at a McDonald's before. Sometimes the fast food place is not actually involved with the original McDonald's branch. The owner of it just runs his own restaurant running with the original McDonald's brand. You're absolutely not wrong though.
restaurant is crazy
mc donalds will never recover from this
9:55 my jaw hit the bathtub floor.
RIGHTTTT LIKE THAT SHIT WAS POINTED
I can't imagine how many insufferable people customer service workers encounter on a day-to-day basis.
Shmoop
😂 bro
Costmer service workers are the real heroes that get no medal of honors😂
There are some. Too many for the job but still some
W
I work in a pub and the rule is, even if you simply don't want to, you don't have to serve someone. This guy seems like a complete and utter tool.
this has to be thequartering
Well serving alcohol is a much different realm
That would make so much sense lol@@eeeyy33tt75
That is not true there are some protected characteristics.
E.g. you are not allowed to not serve someone because that are gay or black
@@spencebrown19most of the time yes but that's clearly not what they are talking about
All Businesses are entitled to not serving the customer for any reason the owner provides (without it discriminating against protected groups)
This guy has DEFINITELY asked where's my hug and got mad when they were told to go ask their mama.
“See, when you do something like, ‘we don’t allow giving hugs to creeps who feel entitled to intimacy’, it doesnt matter the guy’s reaction. That, in of itself, is bad for your social life.”
-This laserbrain, probably
@@skaterzombier LMAO
I'm getting those vibes for sure
“For God so loved the world that he gave his one and only Son, that whoever believes in him shall not perish but have eternal life.” John 3:16
JESUS LOVES YOU ALL, REPENT AND BUILD A RELATIONSHIP WITH JESUS BEFORE ITS TOO LATE!!!!
@@Savedsmile I'm an apostate bud. I'm good on anything you think is godly.
4:21 it took his last ounce of strength to finish the sentence before the eepy got him 🥺
"As a fast food worker myself, I appreciate you yelling at these entitled customers, Charlie out here is doing God’s work"- Abraham Lincoln
Thanks Abraham Lincoln, spitting real bars right here 🔥🔥🔥
"balls in your mouth" - sun tzu
49ers
“Imma be real owning another man seems kinda gay, Imma abolish that shit”
-Abraham Lincoln
January 1, 1863
be warned! the group of losers known as the UTTP are coming!
As a customer service manager , I’ve had diet cokes thrown at me for not being “diet enough?”, a lady who ordered a burger on the mobile app with no meat, then throwing it at me because we didn’t put meat on it? Have had a 60+ year old man ask me if my “daddy was disappointed in me” because i had two nose piercings. And my personal favorite is a lady saying my face disgusts her because i wouldn’t put her honey mustard cup on her chicken sandwich ( we’re a mcdonalds. we give you the cup. not put it on ur sandwich, it’s “food safety related” since we don’t have a sauce gun for it.
I think all these people need to do is spend 1 week at a customer service job ,and then re-evaluate whether putting that amount of energy into something so small is worth it lol
i work at mcdonald’s in the uk and i’ve had so many grown men swearing abuse at me for some of the dumbest reasons. not to mention the amount of sexual harassment you get also. customer service makes you see how stupid the general public are.
That food safety thing is a lie from mcdonalds. The sauce is to "expensive" to allow anything besides preportioned cups.
That said, I don't think you should open and dump the cup on their food.
How fat were all of these people? I'm guessing "very".
I can only begin to imagine how large all of those people were.
Also, crazy thing, as a guy who’s worked at a Chick-fil-A since June of 2020 (went seasonal not long ago for college), we ALSO aren’t allowed to do pup cups. Granted, there’s no shame in asking, as fast food restaurants are typically ran by franchisees, who may have different policy on that sort of stuff, but if the store policy says no, we are EXPLICITLY told that we cannot, for any reason, violate that store policy. Yes, our job is to make the customer feel welcome and happy to be eating at CFA, but it’s also to do our work properly, with a bright attitude and adherence to store policy. He’s using an example that also wouldn’t typically offer pup cups. Crazy.
Is a milkshake with a side of whip cream acceptable?
@@masonban1 Never got the request, but from what I understand, the requests regarding milkshakes are limited to what actually goes on the milkshake. Like how asking for a cookies and cream shake, but without the oreos blended in would be rung up as a vanilla shake with cookie crumbles instead. I couldn’t really say for sure, though, considering I’ve never received that request, nor heard anyone make that request.
@@masonban1 pup cup people generally want it for free which is where the problem comes from
Yeah like imagine some McDonald’s worker serves something that makes someone sick. This is just dumb. How can you expect them to satisfy FDA regulations while making there own custom recipes, as overworked as they are
@@DanielDamiani also that it isn't really dog food and the restaurant would we liable if they gave it and someone complained. Most animals don't digest milk after infancy. People have a habit feeding random human food items to their dogs, but actually selling it or even giving away by a business is a much more serious thing, they need permits and customers can sue you if something goes wrong.
His little spiel about that managers weight and skin color told me EVERYTHING i need to know about that guy.
I love how he said fat obnoxious black lady as though body shaming and racism would strengthen his argument
he really just saw a black person call the cops on a white person and his confederate blood started boiling
And "old"
Agreed
Dropping the "r" slur, too. Dude seems classy.
I mean the Venn diagram of "people who are entitled enough to think the customer is always right regardless of context" and "openly bigoted losers" is probably at least somewhat close to a perfect circle
Why does bro actually have an
Erm Well Actually voice 😭😭😭😭
Nasally, high-pitched voice
He’s the kind of guy that would freak out if a girl rejected him.
Yeah if guys act that way over pup cups than god forbid they are rejected for something that has more riding on it. Ugh.
I'm definitely getting me some incel vibes to go along with the racism
"if" na man when
And he'd educate you on why girls are bad
he got that reddit accent frfr
Proof that ppl on TH-cam would debate on anything even if its undebatable.
Nuh uh. You’re wrong.
He sounds like an incredible redditor. The nasaly voice that needs its throat clear is just perfect. What a guy.
He actually sounds like a mouth breather
I knew someone would beat me to it and let me say, that guy‘s voice says ALOT
@@noktasifir3725 So a redditor then.
@@noktasifir3725this isn’t fair to mouth breathers
@@noktasifir3725I’m always congested or having allergy issues so I usually only get one functioning nostril. Mouth breathe is my only breathe sometimes
-edit- just corrected breath to breathe
winning an argument against a smart person is hard.
winning an argument against a stupid person is impossible.
My mom used to tell me this all the time
Winning an argument against a smart person hinges on whether you’re right and can show it.
Winning an argument against a stupid person hinges on whether you can make them smart.
from my experience stupid people just don't listen@@DrGandW
@@DrGandW The silver lining of this is you can sometimes bask in the ambience of two stupid people arguing.
Just tell them they’re right and move on that’s all they want
I love him saying that the solution was for the manager to go, "You know what? We don't serve this product, but just because you threw a hissy fit, we'll give one special just for you." Because rewarding toddler meltdowns is totally the sensible way to go. 👍
It's the right wing way, read between the lines.
8:48
I feel like the pup cup guy (and the guy in this video defending him, probably) is the end of result of parents giving in every time their poorly-behaved child throws a temper tantrum, like if you don't nip that behavior in the bud early on, it continues into adulthood, and you get entitled adult children like this.
Like you can tell from the way that both of them talk, frankly, that these are narcissistic manchildren who think the world revolves around them
@@ombra711 You're so brainwashed
If you've ever worked in a service position, you should know that that is actually the proper response. They'll make a huge scene, make other customers uncomfortable, slow down your business dealing with them. It's far more efficient to take the small loss and keep everything moving. That is the expectation. It's not your job to fight difficult customers, it's your job to keep the business running smoothly and customers happy.
Plenty of customers are entitled adult children, but dealing with that is part of the job.
It’s like that SpongeBob episode with the hotel, where squidward has to fulfill all of spongebobs requests because ‘the customer is king’
not him mentioning the manager's race as an insult holy moly
the guy even dropped the hard R word, must have been dropped on the head at birth.
Right? How gross, and then he said the R slur too. 🤢
And called her aggressive when she wasnt. (Which is a normal thing that racist people call nonaggressive black people when they arent aggressive) ....racially motivated?
Glad I'm not only one who noticed that comment. Like my man what does race have to do with it?
I’m sorry to ask but what is the guys channel who made this dog shit debate
The "debate guy" is actually the Pup Cup Connoisseur himself
It sounds like him, and it's definitely something someone like that would do (make a video response)
But has that been confirmed?
You mean Whiny little beeatch. . . 😭
I bet "debate guy" goes to Burger King and hates that they don't sell Maine Lobster. BUT ITS WHAT THE CUSTOMER WANTS!
Incorrect buddy
@@Funtime_Freddur weird
I'm 13 days late to this, but its the same shit with Travis Kelce and his coach at the superbowl, everyone started acting like he "assualted" his coach. "You should never put your hands on your coach, how disgusting, poor old man."
When really, it was no where near something like that, he gets a bit heated because theyre at the superbowl, coach loses balance a little bit because he was caught off guard.
People just love to blow things out of proportion and make people look bad.
"Burger King didn't serve me the Wendy's meal I requested. Immediate boycott." - That guy's logic
THIS is exactly why SO many restaurants discourage making specialty orders for customers that are not on the menu.
The customer easily gets entitled to these things and demand them even though it was never actually supposed to be available to them.
I also like how Charlie doesn’t ever show who made this video and did not try to name drop and humiliate this dude. It just shows how good of a person he is tbh.
Ive been trying to find out who this guy is to see if he has any other delusional takes
@@Sheamus1212 Let us know if you figure out who it is
@@Sheamus1212same. Keep us posted. 🙌
@@Sheamus1212his TH-cam channel is called Fan Advocacy Network
@@Sheamus1212i just want to see the video to see how many dislikes it has lol.
"Your dog looks good, I'm gonna give you whatever you want. You've sworn at me so you obviously deserve it."?
This guy is very warped in the brain.
The actual full quote, for anyone who wants to know, is "The customer is always right, IN MATTERS OF 'TASTE'."
I actually didn’t know that, thanks
Still wrong And a bad mindset.
@@technosage9956not if you're trying to land the sale
I'll use this
@@Chosen_One You sound like someone who has never sold a long-term service. Half of my customers who leave left because I did what they wanted every day and it led to an outcome they didn't want two years later.
I work in the kitchen of a residential care facility. My response to an entitled, whiny, rude client is always this “If I do, give or change this for YOU, then I’ll have to do this for EVERYONE.” Most people learned this in elementary school. It’s no deeper than that.
This is the equivalent of getting an extra nugget in your 10pc and then expecting 11 every time.
No it isn't
@@jeremynicholson6073it is
Or getting upset that you have to pay 25 cents for extra sauce cups just because some employees forget/don't bother ringing them up even though they're supposed to.
@@jeremynicholson6073 yes it is
@@jeremynicholson6073it basically is
12:15 this one line immediately shuts down all of debate bro's arguments
😬
so much for "educating us"
11:25 “He got this item before but for some reason you’re denying him.”
The only thing that statement do is prove that making an exception and giving in to these types of demands will only make them entitled
I used to work at a Jewelry store where we had this lady come in and state that one of her chain earrings was faulty because she was wearing it and then it was gone. We asked her if she had a piece of the earring to show that it broke and she said no because she lost it and wanted a free replacement. We told her that we couldn’t do anything because there was no evidence to show that it actually broke. She was irate and threatened to report us. I felt bad for her. I don’t like when people are upset and I try to do everything I can to help, but we couldn’t just give her a brand new solid gold chain earring just because she said so. We offered her a compromise and stated we could order in another set, sell her one of the earrings at have the price and take the loss on the other earring. After some time she agreed to it. Once the earrings came in I asked the owner of the store how he wanted us to ring up the earring in the system. He said just sell it to her at cost. That was incredibly generous as the earring itself was around $150 retail and $30 cost. We rang it up for her and she was just as surprised. She was very grateful and thanked us for helping her get a replacement. Not a day later she wrote a scathing review about us online and stated we cheated and robbed her of her money. I told the owner and my older associates that we need to call her out and stand our ground as she was blatantly lying. Instead, our associate who handled our social media apologized online to her and did nothing to explain the situation or defend the store. Whether it’s an earring, or a pup cup, you cannot let people like this get their way because at the end of the day they will still be the entitled asshole they always were. This dude is probably a regular who goes into stores and thinks he’s all the workers best friend because he shows up all the time, haggles or buys little to nothing, then leaves. Charlie is right. It’s insane how disconnected people like this are from reality. This is the kind of person that makes the service industry a living hell and he’s too stupid to realize it.
I'm so sorry you had to go through that. I don't think I would have the strength to endure assholery every day without turning red.
In all honesty, that lady and the guy in Charlie's video sound like the type of person that pays artists in "exposure"
Either that or call them subhuman for not using AI.
Stories like this really frustrate me. Not even because of the outcome necessarily. Just because when one party is doing all they can to compromise or be just blatantly kind…and the other party decides to respond to said kindness by being blatantly evil. Just makes me sad for the direction we’re going as a society
Selling jewelry sounds like a rough lot. At least in the rest of retail, nobody expects the 15 dollar an hour employee to spend an entire hour dealing with a loser that only spent 20 bucks.
Great perspective. I've had a LOT of bad experiences with retail. For the most part, I didn't allow customers to steam roll me, but the last time I had that sort of job was when I was 18. I'm very fortunate for that and I always try to be extra respectful to service industry employees.
I work as a cook at a restaurant. I’m always correcting servers for ringing food in a “special way” and I tell them “once a customer gets it once, they always want it that way. And then they go and tell other employees that they UsuAllY geT iT tHiS wAY”
Bro really said "☝️🤓"
The worst thing anyone could ever do is make a video to debate Charlie. Charlie will just make a response video and reflect 2x damage right back at you.
Sneako
@@CaptainObvious55 thats what IM SAYING!!. What if this whole time it WAS Sneako AGAIN!
Fr lol, charlie is unstoppable.
Double it and give it to the next person
100%
"We don't usually do that, but we'll make an exception this time" is what got us in the mess in the first place!
Honestly this is such a good topic to cover, because it's a great thing to see this and make sure we don't get such entitlement ourselves. I've ordered custom items before myself, and if one day the worker told me they couldn't do it, I might have been a bit upset myself! But after seeing this... Well, it's certainly a nice reality check
The lesson here is never debate Charlie. He'll take what you say, break everything down and call you a goober.
Sneako learned this first hand
And use some very well-known adage completely wrong to look smart 😂
I'll would say never debate Charlie if you are obviously in need of a new brain😂
@@weirdkitten3646like what
@@poliznia one of the last videos he said "where others dare to tread" instead of "fear to tread". It's adorable though.
"The customer is always right" is one of the most corrupt mindsets you can have. There are SO many instances where the customer ISN'T right, but the workers are the ones that have to suffer for something that is usually out of their control.
this.
Exactly, it's a horrible mindset You're speaking facts, but people wanna ignore that and start spewing nonsense when someone actually comes up with a good point.
You’re everywhere holy shit
@@Jaidxi First time I've seen this guy.
man, good thing thats not the whole saying as the whole saying is "the costomer is always right in matters of taste" but the latter half was lost at somepoint
sounds like bubble bass really came straight from the krusty krab to argue that the customer is always right, no matter what
deadass sounds just like him 😭
LMFAO
Last i checked MacDonalds wasnt a dog park.
Naw, its a horse park. How you think they make the "chicken"
@@Siweyautism-q9h wait a minute, I think you're unto something...
Yes it is. Just check the meat.
The guy in the drive through is like a textbook example of what happens when you feed wildlife at a park
PERFECT analogy 👏
underrated comment
That guy's logic is wild. The pup cup isn't even on the menu. I've ordered things that were once on the menu and became discontinued and when I was told as much... I ordered something else. He wanted something that never even existed and his entitlement was completely insane.
Sure, but whipped cream is.
Dont get me wrong he acted ridiculously, but why is he not just allowed to order whipped cream when it’s on the menu and people get it extra or alone all the time.
So who cares what he calls it? It’s a purchasable item.
I don’t just get it, L for both parties on this one
@@ash-ee5mmThe "Pup Cup" isn't even on the menu 🙆🏿♂️ (and didn't even bother ordering the whipped cream himself)
@@m4x_payn3_enjoyer no, but all it is is whipped cream. Whipped cream is on the menu for purchase
@@ash-ee5mmor how about you take no for an answer, and move along like a fucking adult.
@@m4x_payn3_enjoyer we don’t know that for sure though, when he first ordered it as ‘a pup cup’ and she said no he wasn’t filming, so who’s to say he didn’t make the argument that it’s just a cup of whipped cream, asking to order that and she still said no.
Though there’s just a much of a chance he didn’t.
Idk, all my thought are was why can’t he order a cup of whipped cream when anyone else can.
If he have called it that originally they would have no idea his intentions for where the whipped cream was going.
It weird to me that McDonalds would try to dictate who/what the food is going to that you order
The level of entitlement shown by some customers is staggering, abandoning all manners. It's high time that the narrative of "the customer is always right" is challenged.
The customer is NOT always right. I say that from both the employer & customer perspective.
The fight is being pushed onto that tier, when in reality what customers want is to talk to the people who have enough power to make a change at a store or explain a policy in non political language, so middle managers, but ai is getting all of them laid off
The customer is NEVER right, I say that as a 20 year carpenter.
Someone saying "The customer is always right" instantly makes me believe that they're 100% wrong and are just using that saying as an excuse to be terrible human beings with zero compassion
And Charlie does bring up a great point that the phrase is almost always misused - the full phrase is "the customer is always right *in matters of taste* ", meaning that if a customer commissions you for a certain product you sell, even if they ask for it to be tailor-made in a way you consider ugly, you should still fulfill their order accurately because they're paying you for a service you offer.
I hadn't realized that "The customer is always right." wasn't the full quote. It's "The customer is always right, in terms of taste." when it was referring to whether you should sell someone an ugly hat or not 😂
"we dont do pup cups but yanno since your dog looks so good ill do it" lmao what
The problem is, that insane argument is only like the 5th dumbest thing he said.
When the customer says,"you just lost a customer", like the employee would care. 😂
Probably very thankful!
Yes. The employees immediately think to themselves: "Good, that means I don't have to deal with you anymore."
@@Chuckler127used to be a cashier, Can’t even count how many times I’ve heard that 🤣 I would just shrug n go ok? I can ring out whoever’s Next! The entitlement of some ppl is insane..
No food service employee is getting paid enough to care about a customer meltdown.
When I worked retail, I only ever heard that from the customers I never wanted to see again lol
Unfortunately, many of them were lying 🙄
Dogs shouldn’t be eating whipped cream anyway. He thinks he’s a good owner when he’s really the opposite.
Last time I checked dairy gives many animals intestinal upset so yeah.
that shit aint even good for humans lmao. its just sugar, milk, and a shit ton of calories.
Except for calfs, go figure
yeah. dogs and cats are lactose intolerant lol
Like 9/10s of adult animals are lactose intolerant, including a lot of humans.
It's not generally dangerous, though, except maybe to your car's interior when their ass explodes while you're driving home.
The dude sounds like a redditer
more like 4chan.
Is actually
“If you want to run a successful business don’t listen to Charlie”
*looks at the moist brand, looks at god slap, looks at moist esports, looks at one of the most successful TH-cam channels.*
Yep, not looking at Charlie on how to run a successful business.
To be honest ive never encountered any of these brands in person nore would ever be a consumer. Hes still a good youtuber though
People always forget the first part of “the customer is always right” it’s “in matters of taste, the customer is always right” meaning, if someone chooses to buy a piece of clothing or a meal or whatever, that you think is a bad choice, it’s not your place to tell them they are wrong, they are the ones who know their taste. It is not a phrase meant to bestow god like power over customer service people.
And on a separate note, this kind of entitlement about something done in kindness is such a fitting scene for the world now. No wonder the world has become less kind, any act of kindness or generosity is met with greed and entitled expectation in the future.
Pisses me off so much.
dude, I once put pickles in someone's ice cream on request.
there is no group of people more incorrect about anything than the customer. I do genuinely enjoy interacting with the public and if you came to where I worked I'd help you get things you didn't think you could get just coz I get bored easily, but absolutely you guys are wrong about absolutely everything all the time.
it's k most of the time tho lmao.
@@ohmygoditisspider7953 oh, I know they are wrong, frequently, the public in general are idiots, but my point was that when the “the customer is always right” line is spoken, it’s doesn’t mean in everything in every way, it means if they want something dumb or ugly, then sell it to them, don’t try to correct them. That’s the origin of that line, “in matters of taste” is always missed off the beginning. It was never just “the customer is always right”. But these fucking morons heard it once half quoted and now think they are god over their store based minions, which is never what it meant.
Pro gamer tip: go to any grocer store and pick up a stack of plastic cups and a whip cream spray can.
Boom.
Infinite pup cup glitch.
@muhelectionwasstolen7253 reusable cup
Fucking crying at this comment rn@gg39373
@gg39373nah, he’s right. The cream in the can is bountiful but still finite. Instead, steal whip cream to get infinite free whip cream.
@gg39373😂😂😂
draw it on a piece of paper using crayons and you'll finally get through their thicc skull