Trouble Commissioning Tesla Gen 3 Wall Connector Wifi
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- เผยแพร่เมื่อ 14 ม.ค. 2022
- Hope this helps you setup your Gen 3 Tesla wall connector wifi. Had a heck of a time and saw multiple posts on TMC regarding issues. Made this video and helped countless others. If you like this like and subscribe. Leave a comment below if you've got a question.
I installed this to charge my 2022 Tesla Model Y. Also use it with an adapter to charge our 2023 Nissan Leaf SV Plus EV with a Teslatap mini adapter. (see the video below)
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i was online for the last 4 to 6 hours trying to figure this out and then i found this... oh my f**k... THANK YOU so much, this saved my phone from turning into a piece of tin and glass.
Cheers!
Nice! Your welcome
Muchas gracias!!! Tu video solucionó el problema de que el instalador dejó configurado el cargador a baja corriente, no sabía que hacer….
Perfecto mi amigo!
Your comment regarding the "stay connected" with the wifi saved me from much aggravation. Truly, thank you!
You're welcome! So glad it helps.
Hi, quick question. Mine was set up by the electrician today. I can see the level 2 charger under my Wi-Fi settings. Somehow the installer used my Wi-Fi password while setting up through his work phone, and the setup was perfect. After he left, I tried to search Wi-Fi name, and I couldn’t find the Tesla level 2 charger under the available Wi-Fi connection. May I know how to bring back or see the Tesla wall connector under Wi-Fi names and connect it to my iPhone?
@@anilkumar1971 He tells you at the beginning of the video. Reset the breaker or hold the charging cable for 5-10 seconds and the wall connector will broadcast its wifi signal.
Thanks Paul so kind off you to explain this process (little complicated).
Most welcome! Glad it helped.
From Australia, thanks for sharing this, very useful. I have just purchased my first Tesla, a 2015 model s and 2 x gen 3 wall charges, one for my live in house and one for my holiday house.
Glad it helped
Finally a video that actually made sense to me on the topic. Thank you!
Glad it was helpful!
Thanks. Has anyone seen the Wall Connector showing Red/Yellow/Green all at once on start-up instead of the flashing green and what is the issue? I had this for a while before mine connected to Wi-Fi and now my neighbour is having the same issue. There is nothing in the manual about this light sequence.
Nope, not seen that
Thank you so much! This video was so helpful!
You're so welcome!
Thank you for creating this video. It saved me a lot of time.
Glad it helped v
Thanks Paul
Thanks this was super helpful.
Glad it was helpful!
Thank you this was helpful, I gave up using my phone and used my laptop.
Nice, that works also. 💪
Thank u! Just had mine installed yesterday.
You bet! Happy charging! 😊
FYI, after none of the instructions I found worked, I did this: (1) went to charger network on iPhone & selected "forget network", (2) turned the breaker off & on, (3) waited for the single pulsing green light, (4) when the charger network appeared, tapped on it to connect and entered the password on the sticker on the quick-start manual, (5) once it showed connected, I typed in the URL -- ONLY THEN was I logged into the unit with the actual interface displaying. From there I was able to choose & connect to home wifi. In about a minute the charger showed connection to internet, followed by connection to Tesla servers. The moment it did that, a software update appeared, the unit automatically installed the update and rebooted. After that, I could log into the unit and go through the full interface, including power sharing setup, etc.
Excellent!
Your instructions were very helpful. Thank you very much.
@@camrongregor2607 Excellent! Enjoy your new Tesla!!
Was having a hard time too but was able to finally connect. Used laptop, turned on Bluetooth, not sure if it made a difference. It would connect then disconnect at first so I was trying my phone at the same time. I was also able to connect with the phone this time but it reconnected back to home Wi-Fi so I put it on “forget this network” in the meantime. It took a while to connect at first so I tried the laptop again and it finally connected and so did my phone. I also moved my laptop and phone during set up closer to the router where I can get a better signal but not too far from the wall charger, where as before I was right next to the wall charger where there’s no Wi-Fi signal. Good luck!
Glad you got it sorted
Thanks very helpful
Glad it helped
@@paulshoover Oh yes, and easy to follow thanks
Thank you Sir, well explained. Just one question, when do you see the " installation complete' page on your device which says vehicle ready to charge.? Thanks
You are most welcome! Enjoy
I never got the install complete but all the settings are set. Weird. Charger works b
Thanks, huge help[
Glad it helped! Happy charging
Thank you
You're welcome
Very helpful video. I didn’t get a question about “staying connected “. Can I change the settings afterwards?
Yes you can! Just go into the web address and change settings if needed.
Going in September 2023, wish me luck!
Nice!
Paul great video… I have done all you said but cannot get it to charge…. Connect it to the wifi as you video…. Apparently I should be seeing a “success and ready for charging” message after connecting… am I missing a step??? Please help
Unfortunately no message just a pulsing green light and you are able to access the web page where you can modify the charger settings. Such as adding to wifi network, setting max amperage, determine who can charge, see firmware version, and update manually.
Are you seeing Amy of that?
Nice job on a clear video, I needed to commission with my Macbook using google browser as my Iphone with safari browser seemed to quickly disconnect from the WiFi host in the charger and even the MacBook would only stay connected for about a minute but would reconnect and let me finish the commissioning and connect the charger to my local WiFi network. With 6-3 cable I connected the white wire to the sub panel neutral but just shrink wrapped it at the charger. L1, L2 and GND are all that are needed and the single bare wire is sufficient. I suppose I could have used 6-2 wire.
Great job and insights!
Now, after the commissioning of the wall connector, can I update my wifi setting on the phone? If I connect my phone to my home wifi, will I have to run the commissioning process? Silly questions I know.. but doing this for the first time, so asking! (It has been a pain commissioning - I needed to forget my wifi on the phone and disable my mobile data to complete the process)
Yes once it's setup you don't need to stay connected to the wall connector.
Hi I have only 10-2 in my garage can I use that on my wall charger with the 30 amp breaker and choose the 30 amp breaker option?
Yes should be fine. It will run at 24a.
I've followed your instructions and was able to connect my Gen 3 Wall connector to my home Wi-Fi and configure the breaker settings. However, the green light on the connector is still blinking green. I was able to charge my Model 3 after this and it seems to charge fine. Will this blinking green light eventually go away?
Yes it goes away after some time. The blinking just let's you know it's in pairing mode to access the UI.
Please consider just adding the product through your Tesla App! I had to start the whole process over since the Tesla App wants to do it's own connection to the wall unit.
Yes
Do i need to upload the photos if the breaker set up and the wall charger set up to be able to charge the car? Are they necessary? I dont understand why they are needed to charge?
nope - no need to upload.
Hi. Thanks for creating this. I still can’t connect. Does this charger connect to WPA3 or it needs WPA? I find the charged_WFi, I go to the http link and enter my WiFi password; and it gives error from this point - may be charger is rebooting etc.
I'm not using wpa3 but that's because of some older computers still in use around the house. I've also read the while the manual states wpa3 works. In real life many users report issues. They usually create a guest network without wpa3 so the home network has that security. Good luck.
Great vid. I'm still having issues. (1) I've never seen all bars light up except for one time. It's always just flashing one light. (2) I'm not getting the option to "always connect" so I thought I might try forgetting my other main network and see if that works.
Try turning thr breaker off or hold the button on the handle for 10 seconds.
Then it should light up.
@@paulshoover That didn't work in my case but I did find out the cause and easy solution. I use TMobile Home Internet. TMobile uses WPA3 protocols (the setting is WPA3/WPA2). I was advised that Tesla Wall Charger doesn't work well with WPA3. I changed the setting to WPA2. This worked.
@@rbrice1981 Glad you got it working. WPA3 is an issue for the tesla wall connector.
::edit:: I just took a laptop out there instead of the phone and was able to connect to the internals page and configure them with no issue! 😊
---------------------------
Do you know if this information is still current with the latest software? When mine was installed a few weeks ago, i tried commissioning via the tesla one app per the instructions, but it seemed you had to be a tesla certified electrician to use the app. Eventually I gave up on it and just added the connectors to my tesla app without commissioning them. Which works fine for charging, but I don't have access to most of the deeper configuration, like load balancing.
nice! Congrats
I successfully setup (I think) with the checks and confirmation of connected. However, what happens when I want to switch my phone back to my normal home wifi? Do you have to toggle between your home Wi-Fi (normal daily non-Tesla use) and the Tesla Wi-Fi anytime you need to use the wall charger or check for an update? I assumed it would do this automatically once connected, but once I go back to my home Wi-Fi it says “lost connection to device” anytime I try to go back to the wall charger page. I have to leave my home Wi-Fi, go back to Tesla Wi-Fi, and then I can access page. Seems silly because then my phone won’t access any normal internet or apps…unless I am doing something wrong. It’s also still flashing green vs steady green light.
yep - silly - You are all setup. Don't worry about it. Charge and enjoy your new EV. Congratulations.
Instead of typing in all the characters of address and password you can just scan the qr code and it will insert the information automatically
👍
Hi. I had a hard time with the wall charger commissioning. Turned out that after I went into airplane mode that was not enough. I had to turn off my connection to my home internet on my phone. Since I had just refreshed the password today... I told my phone to forget it. No sooner had I turned BOTH the internet wifi and phone internet it worked. Think of this initial connection as a private handshake between your phone and the wall charger. Any additional connections and it won't work. What a pain. Oh, and my unit did not have any instructions just the mounting template...
Agree, what a pain.
Super pain!! You are a lifesaver! THIS is the best that Tesla can do?!
What do you do if you don’t get the always connect screen/notice?
Try using your iPad(without cellular) instead of an iPhone. That did the trick for me.
You weren’t getting the connect always or one time option ? That’s my issue it just says no Internet connection
@@kikito4151I have the same problem 😢
I’m getting no internet connection
I had to use my IPad too
Is it possible to change the Speed of loading via phone? To load only with the power coming in from the pv?
Not sure. Maybe others will know.
Are you able to install the Tesla wall charger yourself if your Tesla is under loan? I’ve heard you need to pay a certified Tesla electrician or you void warranty? Is this true?
How will they know?
No it’s not true
Sure - if you can do it without flames, sparks or other issues. Go for it! Tesla will not know. If by chance a self installed wall connector messes up your car then you are at fault. Thats a lot of "ifs". Go for it and let us know.
My guess some electrician to told you this BS to get your business. 😊. It’s completely false. You can do it yourself or hire anyone who knows what they doing. It’s not a rocket since, really. I did it myself. Hardest part for me was to drill a hole from outside of my garage since my breaker panel is located outside. That’s it! Pretty simple. Good luck bud!
Hi, I don't get through to the ip address 192.168.etc. It says the address is not responding. I also wonder: how is it possible for the phone or ipad to connect anywhere if it's not connected to the wifi but only to the wall connector that is not connected to the internet.
Once connected then you direct it to your wifi. Just connect and the UI shows up
Hi, Thank you for the video but I am stuck right at the option for uploading the wall connector wifi. It won't give me the prompt to add a password but simply says in internet connect. Even though I have green pulsing light on the connector and the connector wifi is showing up on my phone. I can't join it though because its not giving me the password prompt. What do I do?
Try a tablet or laptop. Most times your phone tries to switch back to a wifi that it knows carries data. The wall connector is simply a portal to the OS interface. Also putting your phone in airplane then turning on wifi can help force it to stay with the wifi being broadcast by the Wall connector. Let me know what you find out. And report back.
I can access the wall charger and input the password. However, after numerous attempts I have never gotten the pop up request asking about what option I want with the wifi. It simply connects and says no internet connection. Bc there is no internet connection when I go to the ip address url it never fully loads or fully works.
Good feedback
Its possible instructions differ between Apple and Android
Thanks very useful, I have managed to set it up although mine is iPhone, different gui/ui. Once all steps are completed and verified ok, the green light on my Tesla charger is still slowly blinking, shouldn’t it be solid?
Should turn solid after 20-30 minutes. You are set! Congratulations
Hey Paul, My mom just got her wall charger set up, its currently charging even though the Summary page did not show up? is it bad for the charger? Please help!
everything in the setup page is set up
not bad. Just will not get firmware updates. Beyond that I would not worry about it. I've observed zero differences with it setup on wifi. If your mom purchases a 2nd tesla & wall connector you'll need to setup wifi for load balancing across 2 charging teslas.
So I guess I'm ok?! When I base this on the tesla website video it showed installation complete on the last part. But in my case it's pretty much the same as this video here. I guess I did it?! Was able to connect wifi and set breaker amp but didn't see the installation complete.
You are good if you can see the UI where you see amps and other minor settings.
Yes I can see voltage readings etc...
i'm still not getting this right. i flip the breaker off -> on, see the green light slowly blinking. i join the Tesla connector network and enter the WPA2 password. Then...it just then shows the Tesla as my connected network w/ "no internet connection" and moves my regular home router network to the available networks list below. I cant get it to show the dialog you show above at minute 1:25. advice?
Nope sorry
If you completed commission why the green light is still glowing waiting to be commissioned?
no idea - I believe it stays active with Wifi on for device pairing for a period of time. Once done the wifi network turns off till next time you turn it on. (wifi network for management)
Once connected but didn’t choose always connected option. Now anytime I get connected it doesn’t open the proper page on my iPhone and says in internet connection. How can I go back to square one and start commissioning again.
Thanks
Got Me, Sorry
Did someone try to see if your Tesla mobile App detects / shows the wall connector ?
In my Tesla App, it shows my wall connector is offline even though I could commission it using web browsers /IP address
It may be, this video was done way before it was even possible.
Thanks for the video. So if installation is successful does it just pulse green? Wall charger is installed but no vehicle yet 😢
It's pulses while in wifi mode. After 10 +/- minutes the top bar turns solid green. You should be solid. I had to wait 3 months before mine came in... When is your estimated delivery and what are you getting? (Ps. Congrats! )
@@paulshoover just commissioned mine today. Your video came in handy. Thanks. Just waiting for the green light to stop pulsing. =) Got VIN a few days ago MYLR5.
@Mike Fullerton so glad it helped.
The pulsing goes away after a little bit. Enjoy your new tesla and congratulations on your Vin match!
Hi I had my electrician install 2 x. gen 3 chargers. To charge my byd At first both were working fine the one of the units stopped charging and would not connect to car the blue light stays on ? And car said it connecting wait a minute
Then 2 weeks later the 2nd unit is doing the same thing ?
I rang Tesla they said it’s the car and it’s well known that byd don’t like to be charged with Tesla charges but yet I cannot find anything about this
I rang byd they said it’s the charger 😮
I have no problem charging the car at any charging stations
Any idea?
No idea. Has nothing to do with the car. The wall connector does not use wifi to communicate.
How did you go in the end? Any solution? I am having the same issue with my new install.
It could be a lot of things.
Sounds like either a faulty install or the car. The charger is just a charger and it can charge anything...
In case it helps anyone in future, my issue ended up being a faulty wall connector unit. It connected and started charging only once, straight after install, then wouldn't connect to the car again (my BYD sometimes citing OBC issues when trying to connect to the wall charger).
Tesla support were great and organised a new wall connector to be sent out and commissioned a Tesla approved technician to swap the unit at no cost to me. The technician said they have hundreds of units waiting to be sent back to Tesla, so it seems faulty units are not an uncommon issue. 3 months later and have had no issues with the replacement unit. It works like a dream (touch wood).
Given the wall connector is one of the cheaper units on the market, maybe QA testing is where the factory are cutting costs.
Very sound video but I can not get wifi to work Got the Connector WIFI to connect and made it through the Tesla IP address but could NOT get it connected to my home wifi. Thererfore can't update firmware (yes I've tried downloading firmware and using the Connector's wifi but no luck there). I have Eero Mesh network and have forced 5 GHz off and still no luck. Won't connect. I'm really at a loss how to proceed. In the end does it really matter? I was successful in commissioning the connector to 40 AMP service it is on...green light continues to pulse but no ability to connect to my home wife nor update firmware.
That has to be frustrating. Idead: Try a laptop, I've been able to make changes to the wifi this way when i was initially having issues. Also try changing the network to 2.4 and see if that makes a difference. I use a mesh network (Google wifi) so not sure mesh is the issue. Post back if this helps.
@@paulshoover thanks Paul for responding. I have already tried laptop and changing network to 2.4. I thought that would do the trick but no luck. I have even moved a network extender into garage to optimize Wi-Fi signal but no luck.
@@dragoonjk hi John, did you manage to resolve the issue? we have a Netgear00 wifi and the ip page wont recognise it at all! so frustraring!
@@georginasalter sorry. Never got it working and as of now I have no need for whatever the limited features are.
I only get 2 options disconnect or or keep wifi connection. Any idea why?
Use keep wifi rather than switch.
Stuck on the endless loading after scanning the QR code for the landing page. Any ideas on how to advance beyond this point?
Got me. Maybe call tesla support. Sorry
do u have to have wifi?? will charger work with out internet?? can i do the updates with mobile hot spot thanx
I installed mine 4 months ago and it’s been working fine. I only just found out today about this WiFi process, I never knew the wall connector had WiFi. After I tried scanning the QR code on the side of the wall connector and it didn’t lead anywhere I just assumed the wall connector didn’t need Internet.
no: See here for offline firmware updates
www.tesla.com/support/gen-3-wall-connector-troubleshooting#connecting
The wifi is used for load balancing multiple wall connectors on the same circuit/circuit breaker box.
sp it does not need to be comisioned to work ? i did everything but the upgrade part tried but wont update and green led just blinks and never goes solid
I can connect to the tesla SSID and when I type the IP address it never takes me to where you got to at 2:15. Mine just keeps spinning. I have tried everything resetting power, forgetting network, etc. Im starting to think my charger is defective from tesla. Makes no sense Why it wont get me to the next page. Just keeps spinning. I have let it spin for 15 mins and nothing has happened. I followed your steps to the T and have same results. Cant get to 2:15 mark. Any advice?
Had same issue. I think I solved it by updating firmware on charger
@@davidsandoval7524 How do you do that?
there is a process to do a offline firmware update. go to Tesla's support page and look for offline firmware updates. www.tesla.com/support/gen-3-wall-connector-troubleshooting#offline
I had the exact same issue, I put my phone into airplane mode for a second and turned it off. Next go back to the Tesla thing where it kept loading and u should be good
Thanks folks. The airplane mode fixed everything
Never really understood the value of a smart charger with a Tesla. The charger has one job, charge my car, nothing else. one job, the same job every other day or so. When it charges, my car decides what time. What additional benefits are there as the Tesla app has all the charging info including costs?
Really comes in handy with 2 tesla charges to load balance between two chargers on one circuit.
Also - lets you control who has access to the charger if it’s outside. Other than that - I too struggle.
I thought it was just me who thought that
I tried everything and it would not connect. Finally learned my internet gateway had to be set to WPA2 and NOT WPA3.
Nice!
Can you still charge the car if Wi-Fi is not setup or working ?
Yes, no issues without wifi. Not really needed IMHO.
Is there any benefit of connecting to WiFi if you only have 1 tesla?
firmware updates, you can also I believe get more charge stats info in your app, and prevent anyone from just rolling into your driveway and charging for free.
@@faisal181 what if my electrician threw away the paperwork including the instructions and WiFi password?
@@jbram08 same happened to me. there are some other videos but basically you have to take off the front panel and its on the back of it. Seems fairly simple turn off power + 4 screws and will hae it there.
I havent tried it yet cause I am gonna replace the faceplate at the same time.
Correct
I threw away the booklet and tried the QR code but it won't load a webpage..what do I do?
There's a qr code on the side of the unit, and if that doesn't work, the ssid/password are on a label on the inside of the unit. Remove the four hex screws(two on top/two on bottom) and slip the front part off the baseplate(pull straight away from the wall), write down(or take a picture of) the information you need, and put it back up. I found that while there is a QR code both on the side and inside the unit, the square is so small its hard to get to work.
If you want to make it better for the future, there are online QR code generators that will happily take your ssid/password and make a QR code you could either scan with your phone, or print and stick on the side of the HPWC.
Mine was loading for so long, just turned on airplane mode for a sec and went back to the charger network. Loaded right away
Nice! Congrats
Our charger just will not connect to our home wifi. All the other steps worked perfect. When we select our home wifi name and type in the password is states its trying to connect, but it never completes and just goes back to listing the available wifi networks. I have reset the charger. I reset the our home network, but its the same result every time. I am out of ideas on how to resolve.
Well, I figured out my own answer. If you have a home wifi network that is capable of doing WPA2 and WPA3 the wall charger will NOT connect. You must disable the WPA3 ability and only have WPA2 allowed. I don't like the idea of having to downgrade my home wifi security, but that was the fix for me.
Try turning off wpa 3 others have had that be a factor that limits. If you cannot get it to work just manually update firmware and move on. Wifi does nothing except with 2 chargers, load balance.
Did it with iPad ( no cellular) with Wi-Fi on as soon as gets connected to the charger Wi-Fi, says no internet connection
Apparently the home Wi-Fi kicks it out
Yep that happens.
None of this has worked for me. The only thing my wall charger does is charge. I have never seen any screen that allows me to do anything. Please help.
Tesla is rolling out a new app that allows for management in the Tesla app.
Not sure what else
Great video however still having difficulty. No problem connecting to the charger wifi, used QR and seem to work perfectly. However, I don't get to the next screen or further in the process.
Make sure your phone is not switching back to cell/wifi with actual data. You have to stay connected to the wall connector to access the UI.
Same as I. I can’t see the next screen, the blue screen where I can start chose different picking.
What happens if you don't have the password for the wall connector?
Interesting, believe thete is a sticker on the faceplate. Take it off and you should see it.
What if I changed Wi-Fi and don’t have original box with Wi-Fi password?
Take the face plate off. There is a sticker inside woth wifi code and qr code
I couldn’t connect to the Wi-Fi but i started charging at home and I’m only charging at 8KW… something wrong here???
Depends on how your hardware was commissioned during install. 8kw sounds fine to me. How many amps are you pulling? It shows on your Tesla screen
I bought a slightly used charger and seller don't have the Wifi password. How to connect if no password there.
Take the cover off. I believe the password is on a sticker inside.
@@paulshoover got it
my installer threw away the booklet apparently **bangs head**
There is a qr code inside the wall bracket.u can scan that one and configure the Tesla wall connector.
@@arumup5805 thanks yeah I just ordered a red faceplate, so gonna do that when I open it up for the faceplate.
Bummer - happens to the best of us.
There's a qr code on the side of the unit, and if that doesn't work, the ssid/password are on a label on the inside of the unit. Remove the four hex screws(two on top/two on bottom) and slip the front part off the baseplate(pull straight away from the wall), write down(or take a picture of) the information you need, and put it back up. I found that while there is a QR code both on the side and inside the unit, the square is so small its hard to get to work.
If you want to make it better for the future, there are online QR code generators that will happily take your ssid/password and make a QR code you could either scan with your phone, or print and stick on the side of the HPWC.
I’m getting crushed by this commissioning process. After getting everything setup correctly, the status light remains pulsing. No clue how to “commission” it beyond here. Everything in the URL address is set up and running perfectly.
AHHHHHHhhhHHhH HELP lol
Sucks for sure. Cannot wait for new UI coming via tesla app.
****I was actually able to get it to just automatically “commission” itself and start charging normally.
As of today, there is no glorified “congratulations, your charger is commissioned” or “complete” or “success” queue when you set up the charger.
Once you set up the configurations, just exit the URL address, disconnect from the WI-FI address to the charger, and then plug in your Tesla.
That “commissions” the charger and puts it in full use mode.
Glad the instructions were so clear and the pulsing green light kept me second guessing everything.
Hope this helps others!!
Thr pulsing stops after sometime. Maybe 10 min
Just move on. Your set
Hello! help me please . I accidentally threw away the instructions from my Gen 3 and now I can't find out the password. How can I find out the password for wi-fi?
On the inside of the glass cover. Take it off and it's listed there.
@@paulshoover how do you remove the glass cover? I can not understand
@@ixy6782 best to google the tesla wall connector manual and it will show. Here is what a remember. Turn off power. There are 4 allen wrench sized screws (2 top and 2 bottom). Remove those and the entire front of the wall connector can then be removed from the base. Once the base is removed there are 2 more screws that can be removed and somewhere inside is a sticker unique to your wall connector. It has the wifi network and its unique password. Hope this helps.
I connect to wifi but it says no connection. Please help. Thank you
That's fine. It's your ohone saying there is no data signal. Just hit ok, stay connected and put in IP address to access UI
@@paulshoover I read in the comments section to try with a ipad. I did and it worked perfectly. Thanks for the reply 🙏🙏🙏.
@@tonewin9743 terrific!
Thanks, but can't see your screen
K
Is 32A ??
60a circuit capped at 48a by Tesla for charging power.
I’m pulling my hair out.
Ok
What if you lost the password to the charger?
Believe there is a sticker inside the faceplate cover also.
Mine keeps saying connected no internet ?
Thats good. Then put in the IP address for the wall connector. Then it will open the gateway/webpage interface.
@@paulshoover that’s what I am doing. It hangs on that page for some reason. I think smartcharge company sold me a gen 2. They do a lot of installs in my state. They had the charger in stock
It doesn’t connect my home wifi😢
got me. Check the comments. WPA3 can also create an issue.
Can’t find the sheet of paper with the password
Believe there is a address and wifi code on the backside of the faceplate.
The password, is it the WPA2 ?
its listed on your brochure or inside the panel. Its unique to your device. WPA2 is a safety protocol (I think).
Whats the APP NAME?
Not an app - its a web address that is on your manual that came with your wall connector.
@@paulshoover once scanned its requesting for a password but it doesn't recognize the one from wifi 🤦♂️
@Orlando Perez the password is for the wall connector. It too is listed in your manual.
Once connected it will show the wall connector settings. Then you select the wifi network adlnd put in wifi settings.
Well this maybe nice, but just having a 220 volt outlet and Tesla mobile cable kit is just fine for me, thank you. I don't need all this fancy WIFI interface just to do my charging in my home garage. Plus my mobile cable kit is half the price of this Silly Wall charger.
Bye!!
OK, 😎 I guess....
That was helpful. Thanks for the constructive insight.
"As evidence".
Thanks
The password on the booklet doesn't work for setup
This was my issue too.
You need to create a guest wifi that is 2.4 only. If using IPHONE just must forget the other networks except the newly created 2.4 guest wifi and the Tesla wall charger wifi. Painful but worked for me
@@MichaelWoolson not sure why this worked but I put the phone in airplane mode then connected to the devices wifi and it worked.
Same issue, I forget the house WiFi first and it works after I restart the wall connector.
There's a qr code on the side of the unit, and if that doesn't work, the ssid/password are on a label on the inside of the unit. Remove the four hex screws(two on top/two on bottom) and slip the front part off the baseplate(pull straight away from the wall), write down(or take a picture of) the information you need, and put it back up. I found that while there is a QR code both on the side and inside the unit, the square is so small its hard to get to work.
If you want to make it better for the future, there are online QR code generators that will happily take your ssid/password and make a QR code you could either scan with your phone, or print and stick on the side of the HPWC.
It doesn’t work. Trust me
Got it
Thank you
You bet!