Tesla's insane score in EV reliability survey + BYD's shocking result
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- เผยแพร่เมื่อ 22 ต.ค. 2022
- Tesla's insane score in EV reliability survey + BYD's shocking result
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A condensed history of Chinese EV company BYD
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#evsurvey #bydresult #teslascore #evnews #evcars
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![ILLSLICK - Homies Feat. LILY [Official Music Video]](http://i.ytimg.com/vi/r6jGK7MumF0/mqdefault.jpg)
163k miles driven so far on our 2014 Model S, and has been the most reliable vehicle I’ve ever owned. And only 10% battery degradation. My wife and I plan on keeping it for another decade!
As a Chinese, let me try to explain a little bit, for LI one, the complain mainly come from the stop production and off promotions, Li decide to stop producing Li one and reduce the price of it, so the new buyers are very angry at this strategy. For BYD, most complains are from the delay of delivery, people have to wait more than 3 months or even 6 months to get their byd cars, so basically, the complain with li and byd has nothing to do with reliablity but other issues¬
Once people get their cars, they will start complaining, and disappear
Byd atto3 can be picked up next day here in Aus, no takers though!
@@ThePC3D nonsense, there's actually a long waiting list
Thats what I was thinking, something as simple as Dolphin vs as sophisticated as Model 3 or Y, how can there be less complaints.
Thanks for explaining 👍
most of complaints against byd is about not being able to deliver orders on time. byd still uses a dealership network and dealers overpromise anything to get people place orders.
survey like this is no where close to scientific. don't take it too seriously.
Yeah i thik so too
spot on
What I heard is that the demand is huge (800K preorders and still growing) that BYD's current plants aren't enough. So they are busy with building new plants. It is pretty like Telsa's status before Shanghai Gigafactory become fully operational.
No production is serious. Why hasn't BYD built another factory? Only takes about 18 months.
@@davidbeppler3032 Did you even bother to do a Google search? BYD is building not 1 but 8 more factories. Three of them are producing cars now, and the other 5 are going to produce cars from the end of this year. These factories will help BYD to produce a staggering 3M~3.5M cars a year.
I’ve had a Tesla Model 3 since December 2018. It came with a problem with the alignment of the driver’s side mirror that bent the chrome flashing above the doors; this was fixed by a Tesla mobile technician in my driveway under warranty. The 12v battery died after 2 years (but it didn’t make the car die, just kept giving me warnings) and it too was replaced under warranty. And that’s it for issues. Compare that to two Nissan’s I’ve owned that had cabin heater/fan failures, a Dodge that caught fire on the way to work, and a Ford who’s engine died suddenly and needed replacement. The only car I’ve owned that compares to the reliability of my Tesla was a Kia I owned for 12 years, and it needed to have a mandatory maintenance schedule to keep its warranty that cost thousands of dollars (over $600 alone for the 60,000 mile tuneup and serpentine belt replacement). My Tesla has no such requirements. No car company is perfect, but my experience with Tesla has been wonderful.
*RELIABILITY OVER TIME* is the most important metric. Delivery-day complaints aside, *WARRANTY COSTS* seems to be the most important metric from which *reliability studies* most likely draw their data.
As the end user I care far more about the post warranty cost... Then again it seems most fan boys replace theirs after warranty and don't care
We don't know the reliability of Chinese cars yet. But i did see a lot of video's on Weibo where BYD catched fire, and people call the cars "Burn Your Dreams" as a joke.
Most complaints to BYD is about the delay in delivery.
You think those rating companies complain about delivery times?
@@bogususer2595 very valid point 👍🏻
Tesla is dropping prices in China. BYD is hitting Tesla hard.
@@BYD_LRT Tesla shouldn't try to match prices being a perceived premium product. Many local chinese still look up to Tesla as THE preferred EV of choice, much like iphones vs the rest. Nobody buys Huawei or Xiaomi phones now. Chinese consumers have a very different spending mindset. Lower yourself to the level of locals and you will lose more sales and getting them back will never be easy. See H&M for example, had to exit after their bad publicity and couldn't get customers back.
about 1/3 is.
But 38.5x2/3 is not small number.
although 10 times bigger than tesla still
My friend in shanghai mentioned that nobody in shanghai will drive a byd. It is a poor man car because the quality is just horrendous and the many cases of byd caught fire. The news won’t be released to you. Shanghai people rather buy ice cars. Adoption of EV is slow in biggest city Shanghai.
Bought a model Y in September waited a year Austin build zero issues when I picked up the car.. Love the car so far.
Hello Sam from Ohio! I own a Tesla model Y as a daily driver, but before that my daily driver was a Ford C max 2015. Bought it one year old with 25,000 miles. Only replaced the 12 V battery oil changes tires and just now with 145,000 miles the brakes and rotors. Thankfully now with the Tesla model Y I likely won’t have to replace the brakes and rotors ever :-). Great Channel!!
Bought my MY in June 2020. I had to take that car into the dealer more than ANY car I have ever owned to fix stupid fit and finish issues. Yes, they learned a lot but they should never had released them this way. And Robotaxi is a pipe dream before 2035. Toyota partnership with BYD for batteries should be a game changer due to price point.
I have a 2006 Toyota Highlander hybrid. Bought it new and have loved it nearly to death. 280,000 miles later I have done little maintenance. One set of front brake pads. And the rubber boots on the cv joints. It has been a truly reliable vehicle. That said November 15 I will take delivery of a Model Y. The future is brighter!
A great time to live in can NOT wait to see how it all plays out
Makes sense that the low end EV will be more reliable as there are less systems to fail, the same is true for hybrids which really bring along all the maintenance luggage of an ICE vehicle.
It's not mechanicals that are failing...it's electrical and electronics.
The ELECTRICAL side of hybrids is what lets them down, NOT the ICE.
@@billcichoke2534 The electrical parts of a hybrid, even makes the ICE engine last longer haha. Because the battery supports the engine, and where a normal engine would wear out the most, the electrical picks up. So the load on Hybrid engines are very good on the ICE engine. Reason why Prius can last so long, if you replace the battery again after a while hahaha.
@Aerism Not so. Most of the wear on a hybrid's ICE comes from starting and stopping incessantly...NOT from RUNNING. And the batteries are discharged heavier and recharged more often, leading to accelerated failure. That's why used Priuses are a bad buy.
actually component wise an EV has way more parts than any ICE vehicle - the battery is made up of thousands of individual cells ...each one has a connection - hence many more potential points of failure ...as we have seen it takes only one cell to fail and we have...fires... of cars, buses, ships, houses and airport car parks....No to EV thanks
absolutely love your content. so much interesting, new, different content from other youtubers. Keep it coming! Thank you!!
I just purchased my third Tesla this past weekend. A new Model Y. It is perfect. I could not be happier. I laugh at anyone who thinks Tesla's are not well made. My Model 3 has 78,000 miles and is still perfect. I went to a dealership here in the US to buy a Bolt last year. I paid cash and the stupid dealer still made me wait in the office for 4 hours. Just nuts. This weekend I did everything in the Tesla app before going to pick it up. So I just inspected the car, opening it with my Tesla app. Once I noted it was perfect I walked in and got my card keys. I was out the door in less then 10 minutes. American dealerships suck. Tesla knows the value of your time!!! Also if anyone is interested the Bolt is a fine car for the money. Just don't road trip with it. Charging is slow on the DC side of things However since Tesla dropped the price of the Y so much I decided to buy a Y, I am selling the Bolt and allowing my kids to learn to drive with the 3. Tesla's are just safer.
We were at the Subaru dealer *all day* , despite a cash deal. Last time we do that!
It's really weird, everyone seems to hate Tesla and BYD... Except the owners.
Oh, I forgot to add. If it is a software problem Tesla will fix it over the air, but oftentimes the fix creates more bugs. I’m still laughing.
I have had my Tesla Model 3 for Two years and 40000 miles, my only warrenty repair has been a tail light assembly that failed. I have some light intrusion into the side marker camera assemblies from the integrated turn signal led. This has been repaired on the newer model 3's. It is a minor annoyance now that the side camera's are display during turn signal activation.
Every Tesla owner I know, including myself have had several service trips in one year … defective drive shafts, camera modules with water in them, lights with water in them, stabilization bars wich squeaks so hard that there is a service note on replacing them … etc … Model X and S are the most unreliable cars I have owned (yes even a recent 2020 model that supposedly had fixed these issues) I can’t really speak for the 3/Y …. Do not know anybody with them, nor did I own one.
I have a 2017 Chevy Volt (Hybrid) with 85000 miles. Drive to work everyday. Changed the oil, windshield wipers, and tires. 100٪ rechange on the battery. On long trips, one across US east to west and one San Diego to Seattle, got 28 mpg.
Is that pretty bad gas mileage? My 1986 Nissan got better mileage than that.
I think it's a shame GM stopped production of the Chevy Volt !
where is MG
I saw many Chinese BYD buyers complained the extremely long waiting time before their orders got delivered. Not sure whether that is the reason BYD got so many complains. BYD has around 800K orders in hand and the number is still fast growing, but now they can only deliver slightly more 200K cars per month. Waiting for 3 months to get your car delivered is not a very good experience.
Are about the ownership, not about ordering... the complains...
Why hasn't BYD ramped production? Build another factory. Only takes about 18 months.
@@davidbeppler3032 Do you know how many preorders were made for the first half of this year only?
@@ericliume Less than for the Cybertruck.
@@ericliume yes but they have to be actual owners, people still waiting for their vehicles can't submit complaints.
P.S. I also have NOT purchase any gasoline since last November and still have over 3/4 of a tank left. The EV part of PHEV gets _almost_ all of my travels without using the engine. I will have to take a longer trip on purpose to burn off the old E10 gas and get some new.
If you had a full EV you wouldn't have to drag that engine around.
Interesting phenomenon that most people overestimate the range anxiety of electric vehicles😁😁
Save money on fuel, spend on future maintenance.
@@jamesvandamme7786 But you have to drag some extra battery around, in case you want to have a longer trip during super peak time (e.g. Chinese Spring Festival Rush).
For most people that rarely leaves the city and can charge their EVs at home every night, a 10-20kW battery is enough.
I think the most interesting thing to me about byd is its battery which can be damaged and not burst into flames unlike every other ev from what ive read to date
Good point about Sandy's comments: he notes that a significant cause of failure is "fasteners" that un-fasten. Tesla used this information to design far fewer fasteners into their vehicles. On the other hand, there is no way to predict all the consequences of the numerous innovations in their vehicles, so Tesla drivers may be in for some surprises.
True
Tesla owners have seen millions of miles, in all kinds of weather, in all parts of the country. There may be no surprises.
@@jasonhunt007 Hopefully so. Still, making a vehicle with a base cost of $18K vs $36K will involve more changes than just downsizing.
The changes made are causing less issues. As Sandy says, no one else is making the changes that they should, except Tesla. When you replace 175 parts with 2, Your are not going to have problem with the 173 parts that no longer exist.
Innovation with Tesla make things less complex and less problems. Tesla also has simplicity, because of only 2 models.
BYD has 14 models of EV's and Hybrids and have more things to fail. Complexity is BYD's problem, for sure, with so many models, there are more issues, as this survey shows.
There are more then 3 million Tesla's on the road, NO SURPRISES!!
@@thomassimmer5186 That would be for every other car company, but not Tesla, they have the most Experienced and smartest Engineers in the World!!! Tesla can do it for sure. I am sorry that you don't like or understand Tesla, watch in GROW!!!
The improvement and reliability going from ICE to EV continues the long trend from the old days where grease joints had to be lubricated every 5,000 miles
We've driven our "Stellar" 2020 Model Y over 28,000 miles with absolutely no problems, which I think is pretty awesome. Peace
Dear Randy 28K is nothing, check in with us when you hit 100,000K
my 2022 model Y small battery died in 3 months
@@garylee9668 Sorry to hear.
@@garylee9668 sorry to hear that David, I hope it was under warranty!! I have faith that in about 15-20 years EV's will have most of the bugs ironed out! Until that time Tesla and Lucid will be 'toys' for the well to do peeps!
@@garylee9668 One thing EV owners don't realize is that EV have more parts that can fail than an ICE car. Notably the thousands of cells in the battery with each being a possible failure point. People claim that EVs have less parts but that is false.
You got to take into the perspective that the survey is based on the average number of complaints per 10,000 vehicles. So for the BYD Han which gets 38 complaints per 10,000 cars, you have a 99.62% chance your BYD Han will be defect free. That's why this kind of survey is kinda meaningless for the actual owner but it does have tremendous value for the production quality engineer to further improve their manufacturing process. Car manufacturing today is way better than 10 years ago on average.
Teslarati done told us more than we deserve survey says
Considering the Factory I worked at as a young man had an achieved 3% fault rate and were very happy with that :) we of course didn't build cars, but many other places I have worked always seemed to aim at 3% or less if possible, this was 40 years or more ago :)
And still Tesla struggles with quality.
@@t0dd000 I gather you never bothered to do a little research on just how bad the ICE history is and still is to this day with tens of thousands of recalls :)
It's why we have an ANCAP rating as we needed a Company that could let us know at a glance if the car is safe or not and how safe.
Most Auto Manufacturers used to try and get a 3% or less failure rate as that worked out cost effective, they would work out how much a recall would cost compared to how many would sue them, so collateral damage was fine up to a point and as soon as that took away to much profit, the lives then mattered and they would do a recall.
Pity so many ICE supporters are not less biased and do at least the tinniest amount of research as you can't compare the EV against ICE as ICE has had well over a Century to get right and yet still fail worse than EV's which have only had a couple decades at best :).
Was going to point that :oD. For 38 complaints you still have 9962 other clients that don't.
So I wouldn't be too scared for the car you recently bought. Odds are in your favor.
The source of this data is a Chinese automotive website that did a survey. They appear to be a Chinese version of Car and Driver.
I can't read Chinese so fact checking and trying to get a prospective on the reliability of this survey is all but impossible.
1) who funded the survey?
2) how was the survey conducted?
3) how many owners actually responded?
4) What were the criteria for an issue to be considered a registered complaint?
5) what third party, if any, provided oversight to ensure transparency?
According to Consumer Reports (a non profit consumer testing organization in the USA) since it debuted the Leaf has been one of the most reliable cars ever built .......I expect all electric cars to outperform gassers.
Yeah I read somewhere 97% reliability, with early model batteries being the unreliable part, but even then is less than 0.01% failure rate. Not bad for an up to 12 year old EV
I think one of the reason is that the structure of electric cars are simpler and they have fewer parts compared to the ICE cars.
I saw another video where the reviewer mentions that BYD Atto 3 car turning reaction to steering has a lag, any such experience here?
Had my MY for 2yrs now and have had to just change one tire. That’s it
The Facebook sites for the MG and Ora do not have posts indicating any serious problems. I think one problem with the MG can be the 12 volt batteries which probably degrade during the sea journey. But an ailing 12 volt battery is not the end of the world. I have been impressed with the apparent quality of both the MG ZS EV Mk1 and the Ora Good Cat.
The quality gap between battery electric vehicles (BEVs) and plug-in electric vehicles (PHEVs) has narrowed. In 2021, the number of problems in BEVs was 8.1 PP100 less than that of PHEVs. In 2022, the gap has narrowed to 1.1 PP100 less in BEVs than in PHEVs. (JD Power China 2022) PP100 = Problems per 100 vehicles
You are spot on about Tesla making constant improvements regardless of time of year. Model year means nothing to Tesla. This is another factor that will get Tesla to the top in sales volume without hardly spending a dime on advertising.
Like no other manufacturer does this, lol and much faster than tesla.
@andrewbrown6578
No one else does yet. Maybe BYD will become like Tesla. Sandy Munro, someone who worked for legacy builders and is now a production and design consultant among other things for the automotive industry has never seen a company make changes so fast.
Tesla has shown they can come up with something new to do to a vehicle, like the Model 3, test it, and then have in production in days, sometimes the same day. GM, Ford, VW, Toyota, and so on, you never hear about that from them. The usual pattern with legacy builders is get a vehicle in production and wait until the next model year to put changes into production. They might have ideas what they want to change, but they will wait to actually do it unless it is a recall type of problem.
Notice during the great chip shortage of a couple of years ago, Tesla kept putting vehicles out, because they adapted to using a wide range of manufacturers chips. Ford and GM, among others just cried because their suppliers had no chips and they could not adapt to use other chips.
You can hate on Tesla, but this is what was done and Tesla has proven to do. Maybe other companies will learn from Tesla and do the same, someday.
great video! I order if you could go through what the actual complaints were , particularly on the BYD, Cherry and perhaps the MG as it is a Chinese manufacturer who distribute in Australia. Thanks!
UK MG 4 owners grumbling about the "oil leak".
MG isn’t a best seller in China but it’s doing ok so far in English speaking countries and South America, thanks to the logo.
@@andrewsaint6581 By the time it gets to our market the problem will be addressed. Look at the BYD Dolphin it's one of the worst. Then again I bet another survey will say something completely different
Hi Sam, greetings from the U.K.! - As a TSLA share holder and EV enthusiast, I make a point of talking to Tesla owners when I get the opportunity, I always ask about reliability and running costs. Maybe I have been lucky, but I have not spoken to a single Tesla owner who has nothing but praise for their Tesla. Some have niggles, Performance owners often complain about lower than expected range and high tire wear, but pressed further they often confess that they chose the Performance variant to use its performance; if you drive any car hard you will consume more energy and wear the tires soon - this is just physics! M S owners with high miles have experienced some issues with front suspension issues - I believe this to be anti-roll bar drop links. The only niggles I hear regularly is a lack of Color choices and lack of heads-up display in M3 and MY.
Yes, I often ask. I've only met one grumpy bloke, happy with the car (2017 MX) but unhappy with being asked about it.
Edit: also carless shareholder.
There have been FIVE Teslas in our extended family, and currently four. I have a 2019 M3P, two sons had SR+s, all have been virtually perfect. Our two sons have now up sized to Model Y’s as they have kids. The Model Y’s are perfect, zero issues. (One of them has kept his SR+ Model 3 so is now an all EV family, the other has an elderly 4WD and rarely uses it, mostly only for towing, so sold his 3 for not much less than he paid for it.)
@@jeremiahlim2925 Dream on! Our Teslas have been the best cars I’ve owned, by far, in over fifty years of car ownership.
@@FutureSystem738 You can share with your church and family th-cam.com/video/3Acx_n2WfYM/w-d-xo.html
well because tesla fanboys are completely blind when it comes to flaws with their cars. thats why everyone just blindly accepts this HORRENDOUS building flaws on a 100k+ car
Hey Sam - I am fascinated by the typical warranty offered on high end EV's here in China. Zeekr offers and most others offer a lifetime warranty. I am very close to purchasing a Zeekr, but am trying to understand this lifetime warranty. If you sell your Zeekr the second owner is limited to a 8 year warranty. I can’t imagine the sensors, screens etc lasting more than 5 years. Also super curious about the shocks on the we model. Those are typically frightfully expensive to replace. Lots to learn. - appreciate any knowledge here.
Wish you the Best
After 10 years the solder joints in all electronics crystallize between the motherboard, the solder, and the component. The electrical differences among the differing metals cause a galvanic reaction. The solution is to 'reflow" the joints by touching a hot soldiering iron to them. I learned this as an assistant to an electronic technician. I worry about solar generators especially.
he doesn't reply to any posts because he doesn't know anything.
Lifetime warranty is deceptive, as no car company will ever give a human lifetime warranty, it's based on how long the manufacturer thinks the car will last, at best its 10 years at worst 5. Much better to have an actual warranty like 7 years on the whole car and 8-10 for the battery
@@Sam_BS_Electric Sam is funny as he always promises to respond to his Patreon supporter comments however that hardly ever happens! And yet the supporters still ask questions that never get a reply
Regarding owner complaints, are all types lumped together or are these only serious flaws?
A car with a lot of complaints that are not drivability related is mostly a nuisance where even a few serious flaws (Chevy Bolt fires, for example, Hyundai 12V system failures) could be a BFD.
I have had a 2017 Prius Prime PHEV since December 2016. It still drives like new and hasn't had anything done. I did a trip from Sandy Eggo to Salt Lake City, and only stopped for gas in St. George in both diirections, and of course filled up on arrival in SLC and on my return. On antother trip for Sandy Eggo, I went to Colorado Springs and Climbed to the top of Pike's Peak! NOBODY on my bumper on the way up. And a did pace several cars in front of me, 'til they pulled off. I didn't tailgate them, so I don't think they pulled over to let me by, but rather they had arrived at their (possibly intermediate) destinations.
Nice work. Keep the content coming.
look at the detail. BYD complaints are mostly due to delivery delays. It is a nice problem to have.
I'm an owner of BYD Song Plus EV for 2 years now. 63000km. So far, the issues are 1) Slight vibration if accelerating from 100 to 110 kmh due to the CV joint bad quality, I believe. But I'm ok with that, doesn't really bother me. 2) Nasty sound from brake pads, even though they're hardly used and have zero wear after 60000km
2.7 complaints per 10k vehicles, not per vehicle.
What? No, read it again. They surveyed 10,000 people and there were 2.7 complaints per vehicle, which is not out of the ordinary. How would you get .7 of a complaint? You think 9,997 people were 100% happy out of 10k? What planet do you live on?
My Lexus hybrid at 100k miles needed the hybrid battery replaced just recently during Thanksgiving holidays. Yeah, it's expensive!!
I'm moving to EV this coming year for good. I love the Teslas. Probably get the new Model 3 with BYD battery pack, or Y made in Texas. Otherwise, go for the best looking car IMHO, a slightly used model S.
The reason byd buyer complaint is the delivery time.
I placed order on denza d9 gold ones, they told me march “maybe” they are start production. I think I need to wait 9 month or a year.
Most byd buyer are complaining byd production can’t be match with their explosive orders
Here in the Uk the independent not for profit Consumers Association puts Tesla near the bottom for reliability, build standard and customer service. They actually survey EV drivers and have no axe to grind.
What may contribute to this high-reliability for Tesla, is the fact that EVs have fewer moving-parts.
Hybrids are an order of magnitude higher in terms of complexity.
Two points. 1) the best measure of "reliability" is probably "manufacturing defects per car" (with the emphasis on manufacturing) where a defect is defined as something which does not perform to spec (fails early, doesn't do the job it's supposed to, ...). I vaguely remember a study from decades ago in which the QA checks at the end of the assembly line for Toyota and Mercedes vehicles were quoted: the Mercedes manufacturing defects were many times (about 7, I think) worse than Toyota, which came in at 2 per so many (sorry, I forget, but I think it was per thousand cars). Mercedes ultimately achieved comparable delivery quality by having a whole staff of people fixing the detected faults. The lesson being that quality can be built in (Toyota) or achieved by fettling (Mercedes). Which car would you rather have?
2) With the increased longevity and reliability of cars, especially electric cars, manufacturers are running the risk of killing the market. If your current car is 98% as good as the latest models and has already lasted 20 years, why buy a new one? Replace the battery, yes, other expendable parts, yes, but no need to buy a new vehicle short of a major disaster. In the 1960s the car manufacturers deliberately built in obsolescence (they rusted through quickly, for example), so my hope is we DON'T see that again. Keep an eye on the stats.
Lars from "Best in TESLA" has an Tesla model 3 for a couple of years, according to him - very little problem, and he has been driving fx in Norge in winter, and in Europe long travel, almoust no problems, so I guess Tesla is the best electric car 😎👍
Could you take a look at Genesis GV60 compared to Tesla model Y and Zeeker 001. Thank you for your in depth reports.
Very informative thank you. I respect Telsa much more after viewing this video.
Tesla’s build quality is excellent. They are solid and they Handle well.
Having to take my Model Y to the service station more than 8 time is not excellent.
That has been my experience with both of our Teslas. Zero quality or build issues. 3.5 years on the 3, 1.5 on the Y.
@@johnditoro1676 Great for you. I'm glad you don't have to go through what other Tesla owners go through.
@@badimpulses17 That's what I was going to say. The real data doesn't reflect that.
Tesla was very uncooperative with surveys widely used in the auto industry for a very long time. From anecdotal feedback it seems as if the quality is all over the place - from the Fremont plant. They had a lot of problems with staff turnover and of course the UAW has been trying to organize it - the kiss of death for quality.
I've recently drove a BMW I4, a Lucid and my 23 MYP. None seem as solid as the Tesla. It handles like nothing else, tracks perfectly. They may ride a bit smoother but do not steer as well. The only complaints are vibrations from the plastic stuff, and please Tesla improve the weather stripping. The car stays dry but the sills get trashed every time it rains. The only warranty repair was a window regulator.
0.37%(around 1 in 230 cars for worst case scenario) is the chance of a complaint for a BYD dolphin and byd han(both released around 2 years ago) which will get resolved by warranty. As they refine their processes these flaws always get reduced.
Get a Geely, Nio or Tesla if you are worried. They all score remarkably well for that test (2 to 9 complaints per 10,000).
We bought a plug-in hybrid in March 2016. It is a second generation Chevy volt. Our driving requirements are quite different than typical Americans. We live in the country and spend little time on freeways or in cities where most of the charging infrastructure is found. A full electric with even with 400 miles range doesn’t fit our needs. The Volt currently has 63,000 miles on it and our lifetime mpg is 169 with almost all of the electricity generated by our solar system. The only maintenance has been a new set of tires. We do have a deposit on the thousand mile range Aptera.
A lot of the negativity towards the volt was generated by tesla fanboys who were very scared it would dominate the market, not the best ev by far but damn i could easily live with one if prices dropped to reasonable levels.
It's normal. Combustion engine engage much less in plug in hybrid, this results in higher rate of emulsification of the oil It's normal to see that plug in hybrid has more complains.
I have a 2013 Ford C-Max Energi, ordered in August, delivered 12/31/2012. It currently has 115k miles on it. After initial new technology foibles, the car has been the most reliable vehicle I have ever owned. I'm looking forward to going full EV!
C-MAX Energi is a PHEV
Yup a very reliable one, imagine when manufacturers get serious about producing ev's, the future is bright for customers, well outside America that is.@@markremelman1711
I went to the website and checked. Most of the complaints are about delivery delays. The number of quality complaints is about the same as Tesla.
To get a better comparison, "complaints" need to be categorized: Mechanical, electrical, structural, trim, service, delivery, etc.
I wonder if most of the complaints with PHEV's is user not reaching the claimed EV range.
can you do an update video on the BYD please, would like to know about your ownership experience. ty
Hi As a Tesla M3 2020 LR owner.( 60000 ks) I have had to return my car 9 times for repair.
Tesla refuse to fix anything and persistently say its within spec ( so no warranty)
I had front water in tail lights , computer replaced, water in rear boot, my car is nearly out of warranty on body .
Not a good experience
I asked was 9 times back good Tesla said its upto specs
Hi Viking ;) could you please dig deeper on that matter? I mean we all are pretty solid investors in BYD and Ou are no stranger to that and were quite a positive voice pushing people to invest in BYD too !
So as an investor, could you please dig deeper concer ING Thai complaints report and also dig deeper to see if it is at all quality related ? Would be nice to get some reassurance on this, thanks ;)
I really missed understand what this guy is talking about. Reliability meant how long each spare parts of the car can be used. In example: Toyota has the most Reliability in the world because its spare parts can use around 5 to 10 years. For BYD is about the late shipping due to big order. How can this kind of complaint included in Car Reliability.
It is interesting that you never mentioned the JD Power PP 100 (problems per 100vehicles) where Tesla gets a score of 226, Polestar 328, industry average is 180. The other interesting bit is that the problems are trending towards electronic problems like infotainment issues. Another thing is that the industry as a whole experienced an 11% increase in problems from 2021 results.
Good points. Bravo.
Good points. Bravo.
JD power is a marketing company that conducts research paid for by winners of the awards (usually terrible us auto companies). Take their data with a grain of salt. Engineers do not take JD power seriously.
JDPower is no longer valid. Chrysler reliable?????
What kind of complaint??? vehicle. service or delivery !?
Very useful. I made a purchase decision based on this video. Thank you for what you do.
Quoting 60% wont mean much to a lot, I once found a shop assistant in their 20is that could not work out 10% off £100. So here are the statistics for 2022. China EV sale 5.92 million, world wide sales 10.5 million, so 60% is a good round up of the figures. All car sales China 23.5 million, world wide 67.2 million. Sales of EV's was still on the increase beginning of this year, but now on the decline, it will be interesting to see what will happen in the future.
You have to understand what the numbers stand for. They are complains. The complains include not only quality issue but also late delivery (the main complain), increased price, post sale service, lack of promised accessories by sales, or whatever you can/can't think of. Chinese buyers are really strict on native brands.
Even 40 complaints per 10k sold is 99.6% satisfied customers though.
We have owned a PHEV (Seat Leon e-Hybrid Sportstrourer) for 2 years and we love the car so far. There have been two "recalls" on it, but both times it was some wire that had to be changed and it didn't bother me that much really. We drive it about 90 percent on electricity and that works fine, however the software in it could be better and faster to operate - it's very slow in fact.
Wuling mini has less to go wrong. Not surprising in the reliability stakes.
There nothing in it, besides the chemical smell. No driving assistants, nothing.
@@larsradtke4097 Exactly. Reliably so.
Lets see now, how long did other models run? Ford model T - 18 years and 15 million sold, Ford model A - 4 years, Ford model B 18 and 40 - 4 years etc, etc. We are not even talking about the German cars.
Of course there is little complaints about the 5.000 Dollar car. It's cheap. Expectation are not as high as for a more expensive car. It's probably aslo so simple that there is little that can go wrong.
Would be good to see what "mechanical complaints" not those due to lack of supply or consumer experience vs expectation??
Being two of the most reliable ev makers in China is like being the tallest kid in leprechaun school
I guess you don't know what is on Chinese media. Whenever there are complains or serious accidents published online in China against Tesla, the owners will be sued by Tesla, and accused the owners for their misusage and spreading rumors. I have to say Tesla's 'good' reputation is built on a strong legal team.
I can think of 2 cases where they were deliberately lying and spreading false rumours, and Tesla sued and won.
Phillip.
Oh, like the brake incident where tesla simply posted the logs showing they stomped on the accelerator instead of the breaks?
Every Chinese incident I've heard of them pursuing legally has seemed justified
I haven't seen much data to suggest teslas are not reliable, my criticism has more to do with poor fit and finish, especially for their price range. Model 3 back seat for example isn't any better than a Toyota corolla, and I was amazed how much tire noise and suspension noise from expansion joints, etc comes into the cabin. I think they are cutting corners on the sound absorbing and sound deadening materials. It takes away from the smooth and quiet drivetrain when a lot of road noise comes into the cabin.
They aren't "cutting corners" - they deliberately chose not to add more HEAVY sound-deadening materials to save weight and increase range. Unlike the Model S, the 3 and Y are not sold or aimed at the luxury car market where this additional sound deadening is expected, along with a decrease in range and increase in price - they are instead mainstream cars built for efficiency and relative comfort. Nothing prevents an owner from installing (or having installed) additional sound-deadening materials in their own car - any stereo shop can do that for you - but it will come with costs, both upfront and long-term (more weight = more wear and tear on suspension and tires, and less range).
@@BigTroyT well for the price they charge they are low quality. If I want a noisy rough riding econocar I will buy a corolla or chevy cruze for half the price. At teslas price point their relative crudeness is unacceptable. My 1992 accord in my collection rides better, is quieter, and in general a much better put together car than the model 3.
Plug-in hybrid had A3 Etron for 4 years. Was useful when range in EV was limited to less than 200 miles. Since EV now have 270+ miles range with reasonable fast charging. It's no brainer to buy Electric car. Plug in nowdays would be adding twice as much complexity as either EV or ICE on its own .
I have a Shanghai built model 3 in the UK and so far no issues.
Years ago I drove BYD buses for a bus company in Auckland. Chinese built with American running gear (gearbox and Cummins Engines). Running gear was good, but the Chinese built bus around it was falling apart after just a couple of years.
Not surprised that the cars are also poorly built.
Well darn! I'm in Mexico and was considering getting a Dolphin. Looks like that is on hold.
I remember a plumber bought a brand new lada many years ago and never had it serviced. Over 200k without a service.. Not bad. It was so cheap, he binned it and bought another one.
Thanks as always a great report
Hi Sam, the Devil is in the details. A light failure and a wheel falling off are two very different outcomes. But both count as a complaint. I bought a BYD ATTO 3 in June 2023 in Melbourne Australia. Magnificent car. However, the non-power, auxiliary battery gave a low voltage and required a replacement auxiliary battery. Within a month or so of purchase. We helped out another BYD ATTO of the same age with the same problem. So my surmise is BYD had a large batch of dud lead acid batteries supplied in manufacture. Not good, but no big deal. BYD obviously test their blade batteries very well, no problem there. But managing Lead Acid Battery QC failed. Lots of users will have reported this, possibly over all the BYD car ranges? But, it’s not a deal breaker for reliability.
You have to remember tesla fans are getting desperate, they lost 50% marketshare , 33.6% in 2023 alone, if this trend continues i expect them to attack more manufacturers for silly things like this channels does.
VW ID.4 complaint rates are high even when split between two versions. Is this about the software issues?
Maybe BYD will win the race to production line of sodium. Their blade batteries won the head of Tesla's praises. Complaints that I have heard are mostly coming from one country and seem to be focused on issues surrounding importation competence and monetizing of servicing.
BYD (and MG) aren't sold in the US. So they wouldn't be included in a list of most reliable EVs in the US.
Happy Model 3 owner here. 70.000 km in three years only changed tires last month. Total cost of ownership out of pocket $800 over 3 years. Yes, tires only.
Your not counting your electric cost. Not counting my fuel coast my 3 year ICE car cost me nothing (no tire change yet).
@@jerper8963No oil changes? I call your ICE claim BS big time. SMH
@@jerper8963 If you did no oil changes during those 3 years then i'm afraid it's gonna cost quite a hefty stack of cash pretty soon.
As a Young man a work colleague died of Stomach Cancer ..... His cancer was attributed to Constant exposure to EMF in his job ...... Has anyone studied the effects of EMF exposure in an EV ?? I am a EV supporter ...... I would however like to understand the steps taken by Manufacturers to reduce the one danger these vehicles pose to Humans ???
The problem is the "weight" of the warranty "defect" - that is, a defect is a defect is a defect according to studies like J.D. Power. My Tesla has been serviced 6 times in warranty - one door latch done while I was parked at work and the other 5 happened overnight in my garage as I slept. Much like the Ford Lightning "recall' for tire monitoring software update, I don't give a hoot about any software warranty "repairs" because they don't inconvenience me. I had to take my wife's BMW in for three warranty repairs, and we had to leave the car and make alternative transportation plans.
Every bolt on my Teslas has their torque value stored with it's VIN along with every part revision in the car. When there was a physical recall, the service techs went to the most active superchargers, spotted the older 3's (with the bright door handles), and asked if they wanted their car's checked while they supercharged. Performed the trunk cable service on the spot @ 5 minutes per car, reducing the need for customer visits. This is a smart company. You could buy one of these in your thirties and drive it until you retire.
I am more concerned about rust. I don't want to spend 70K on a car that has no body left after ten years, even if I can trade in the battery.
That how most cars are made for the last few decades. Which is how they know which cars had fasteners with incorrect torque values. If Tesla knows all this why do they have techs looking for older models?
@@jamesvandamme7786 By a Cyber Truck, stainless steel does not rust. Every car will rust, unless they are aluminum or stainless steel!!
@@MyUniversalUniversity - Cybertruck will cost close to $100k and looks like a refrigerator with wheels. Stainless steel will be almost impossible to repair if you have a fender bender accident. My guess it will not pass auto safety crash test on the front end, won't crumple to absorb impact.
What appears to people extolling evs they forget the embedded cost of building a vehicle most of the needed materials are Mined
Strange the BYD Seal isn't mentioned...Or does it go by an other name in China?
btw you should now when they complain the late delivery of BYD it count as complain. when they complain about salesman attitude it also a complain etc.
Had my model 3 for 18 months, only has to do a tire rotation . Nothing else
Thanks for the video 👍 i always compare Tesla to an iPhone or apple, disliked a lot of the time hated, but it works and compared to everything else. I have a model 3 and I would change many things about it and have more gimmicks (i.e. drift mode) but it works and very well.
I'm not an Apple fan, but Apple build quality is generally fantastic, whereas Tesla build quality is decidedly mixed.
Tesla = Apple, BYD = Android. Legacy auto = Nokia/Blackberry
It’s all about reliability - not 200 mph; not 500 miles range; not gaming on vehicle screens.
I see an EV in my future. For now, I drive a 4 year old Toyota Prius plug in hybrid. I get 1100 to 1300 miles on a tank of gas and about 50 cents per charge due to power company/state incentives and power company installed limited use meter to charge off peak.
I have 2022 lexus nx450h+. Best car i have ever owned. No problem and loving it every moment
You can’t just compare the repair cost they spent and say they’re more reliable. EV has a lot less moving parts and should be much easier to fix.
Seems Viking you are agreeing with me that BYD and basically all the Chinese brands have no quality assurance program. I note specifically the several instances of the top BYD Han EVs that have had their entire rear wheel assembly fall off - that is both wheels at the same time with the suspension - not due to collision - just customers driving their new EV down the road. Such a failure is totally unacceptable; only a company with no QA program would allow such vehicles to get to customers.
Solid-state battery by Mercedes partner ProLogium first to hit 100% silicon anode for up to 620-mile range.
The solid-state battery solution that ProLogium has developed hits the 100% silicon oxide anode threshold for the first time:
The highly stable oxide electrolyte is used to replace flammable liquid polymer electrolyte to prevent or delay thermal runaway effect. The anode materials enable higher energy density in cells, lower manufacturing cost and an energy density of 295 to 330 Wh/Kg.