Responsible Service Practice: Refusal of Service

Thanks to our partner in South Australia, ClubsSA, for this video. All rights belong to ClubsSA.
This video highlights key areas when dealing with an intoxicated patron. Refusal of service is an important part of harm minimisation and should be strictly adhered to by anyone who is serving liquor. At Hospitality Alliance Training, we provide a course in the responsible service of alcohol which teaches you how to deal with intoxicated persons as well as a describe a suitable procedure when you need to refuse service.