Sony WH-1000XM4 XM4 Headphones Broken Right Swivel Hinge Replacement | Repair Tutorial
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- เผยแพร่เมื่อ 5 ก.ย. 2024
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Written repair guide 👉 www.joesge.com...
Steps to fix your device.
1. Remove the Right muff
2. Unscrew the rear touchpad
3. Remove the touchpad
4. Unscrew the main PCB
5. Unplug the main wire and battery
6. Remove the main PCB
7. Unscrew the hinge holder under the PCB
8. Remove the main housing from the panel
9. Remove the inside of the panel
10. Remove the wire from the hinge
11. Remove the broken hinge
12. Install the new hinge
13. Get back to jamming out 🎵
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Huge thanks for an excellent video. It took a few months for me to source the part via ebay (in the UK) but once I had it, I was able to successfully repair my headphones in less than an hour. Given how many people report this part breaking, Sony should be ashamed of themselves for not acknowledging it as a design flaw and covering its repair under their warranty. By helping me fix it myself, you saved me ~£100 (repair + postage). Thanks again.
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It has been a known feature for the previous models as well. Looks more like intentional negligence for more sales.
Also saved £100 on repair services! Sony did us wrong there. No wonder why the new model doesn't have this type of swivel lol.
@@4nlimited3dition_4n3d This is what big military companies such as Boeing are doing when they sell their planes to the government. Alot of their parts brake or do not work and need to be replaced constantly. Thus, not only does Boeing make a ton on selling highly overpriced planes to the government (military) but also, they make even more by selling parts that break constantly.
A 73-year-old grandmother says thanks for the excellent Instructions. I bought the tools and the parts from your site. The parts and tools came fast and made it easy to fix my Sony headphones. They are now back in action.
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I haven't used my broken xm4's for maybe 6 months to a year now. I kept the broken pieces though, ended up gluing the broken pieces together and following this video and now I'm able to use my headphones again! Thank you :)
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@@Joesgehow do we do this on the left? I've done the right already months ago but I now have the left opened up and realizing it's different. HELP 😭
he posted the left side vid @@Cece-em5vo
DANGER:
Do NOT use anything sharp (like a metallic flathead screwdriver) as a prying tool near the exposed battery. Like was shown in this video. Even a slight puncture in the battery might cause it to catch on fire and/or to explode. And have for ex. some fireproof container nearby where you can quickly put it to burn safely, as you might not be able to even suffocate/exhaust the fire, if it's one of those types of batteries that continues to burn without any oxygen in the air. Use a plastic prying tool or something similar that isn't sharp. While unscrewing, be very careful not to puncture the battery.
Joe, thank you for this informative video! Will be ordering the parts soon.
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your items are a bit expensive on your site, but your literally the only one that has an awesome tutorial, has the right parts i need and you gave me the easy link in description, you have gotten my purchase and respect.
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I dont know about "expensive" . I look up these parts from few online sites and they are similar in price. I could order a cheaper Chinese version but who knows if that would be a time and money waster.
It's a piece of plastic, though. The only reason they're expensive is because they want to sell them at that price, though to be fair one is welcome to find other alternatives. The tutorial is very appreciated, in any case.
My right swivel was damaged so, I ordered the replacement kits and tools from your website, and i got the stuff today and I just repaired it and it works amazing, thank you so much :)
Ditto. Just finished my repair. I'm a very satisfied customer.
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Perfect instructions. Printed a replacement part with my 3D printer and followed this video. Works great
Glad we could help you our here
Huge thanks! I was so bummed when my XM4's broke. I was able to fix within 20 mins of receiving the replacement part in the mail.
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Thanks for the vid - saved me a lot of headache and I was able to easily repair my headphones! Costed about ~$45 though since I ordered the right hinge swivel ($30) and the small metal lock ($15), but still better than buying new headphones outright.
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Bought the hinge ages ago, but finally found time to do repair today. Massive thanks for the vid! Couldn't have done it without you.
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Purchased the swivel from the site and was able to follow along with this video and fixed them. What a save, I almost shelled out 300 bucks for the XM5s lol
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Why would you ever buy Sony again? You're just encouraging them to screw you over then. I'm at least a decade out from even looking at a Sony product again.
@@Botryoidal_Bracteole because in my case it was user error lol I fell asleep with them
I just repaired my son's headphones with your parts and this helpful video! Big thanks for supporting the DIYer!
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Great video and detailed instructions. I just fixed an old headset for less than $5 that I had throw out as I thought it was unrepairable.
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Thanks for the great step by step video. I made a new hinge bracket with my 3D printer (sorry guys, I didn't buy anything but a tip coming your way) then by following your instructions I managed to salvage my daughters AUD$400 headphones for the cost of about 7 cents of PLA filament. We have 3 sets of Sony XM4 headphones in our household, the right swivel break seems to be a very common fault with these headphones, so I'll be bookmarking your video for when I need it next time. Shame on Sony for not offering a free repair service! BTW, A plastic Guitar pick makes a great spudger tool and a few magnets in a dish made sure the screws dont go for a wander.
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Thank you very much for this super video, very easy to follow, I first sent my headphones to a repair centre and they told me it was "unrepairable", I took it back, ordered a swivel myself and now my headphones is working like a charm again. Again big thank you and keep up the good work!
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American greed at its best. "Unrepairable" as in..please spend another 350$ so that our stock holders and our CEO can make more money than they already have.
Thank you so much! Ordered the parts from your website and followed this video! The repair was simple! These headphones are important to me so I was happy I was able to repair it myself. Thanks again.
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I replaced the swivel on the right. Ordered the kit from Joe, followed his video and it worked like a charm! Thanks Joe!!!!
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Got my hinge replacement 2 days ago and finished the repair just now. thank you so much for this video, deeply appreciated!🤞🏾
Hopefully you bought the part from us :)
I did, thank you!
They shipped me the wrong piece when I bought the XM4 piece from them (They sent the XM3 piece by accident), but I emailed them and got the right part for free within two days!
Installed, works perfectly, I recommend them!
Man sells me the part and tells me how to fix it myself, now this is a good company that cares
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Thank you for putting this repair video. Very easy to follow instructions. Just used it to replace the right hinges on XM4.
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To know that this is a such a common issue is both a sigh of relief but also incredibly frustrating cos sony dgaf. I have to repair mine ASAP. I travel a lot and I need these
Thanks for the excellent video and the link to the parts! You made the repair as straightforward as possible.
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Thank you for this , Once i received the parts from you the repair was straight forward
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This video was perfect thank you so much, got really stuck at 12:54 as it was really finicky for some reason but eventually got it and now they're working as they should. Again thank you great video
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Thanks a lot for the tutorial
Helped me a ton
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Thanks so much Joe! I thought my XM4's were done for after an accident while travelling but thanks to your video and eBay they are now fully restored to working order!
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You just saved me 200 bucks! great video and hinge, thanks!
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Amazing tutorial! Got the part from Aliexpress in less than 14 days and now it works :D THAAAAAAAAAAAANK YOU
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THANK YOU I LOVE YOU! I bought a new hinge and that u shaped metal piece for the left side of my headphones, and got nervous because you were fixing the right side but I followed the guide and the hinge is FIXED! I hope they last and and I made sure to favorite your website so if I need any more parts I know where to get them. I also got some new earpads which so far feel fine. Again, this guide is a LIFE SAVER.
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had this problem with the right side a few months ago and it just happened to the left side today. was the repair for the left the same as the right?
@@thelucidator6439 it’s pretty much exactly the same. I followed the guide and was still able to do it. It was kind of nerve racking doing it the first time since you don’t want to break anything. But if I had to do it again I’d definitely be more calm.
@@RubixKyuub thanks!
This video saved me 300 dollars, just received the parts today and fixed it.
Thats so awesome to here!!!!!
hello! will you be kind enough to share preventive measures on how not to break them?
Thank you! Bought the part from you. Pulled it apart and put it together in under an hour. It should be a crime that Sony has this defect and they wont address it or fix it for free, considering how expensive these headphones are.
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these instructions were super helpful thank you so much
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BIG LIKE and thanks (and subscribe) from me. My part broke but luckily I had the piece and the metal clip so I disassembled according to your instructions and glued it back together and reassembled...we'll see if it holds, otherwise you'll be seeing an order for the part from me shortly. Thanks again Dimitri.
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Man im realy greatfull for your effort to make this video, my swivel was not actualy broken, but this metal peace got loose ant fall off and swivel dismantle. I had to folow your guide to remount it and this is superb job from you thank you you saved me 100euros.
How did u open the ear pads ?
What did u use ?
@@iikorzz-_-2917 i use tea spoon lol :D
@@roltol7539 i thought about it 😂
Just wanted to make sure 😅
ty
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Thanks bro ... keep up the good work best wishes from Santa Barbara California.
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Thank you very much, sir!
I've tried to fix the swivel by glueing it for the first time. It didn't last too long. So folks, if it's broken, don't try to glue it, buy a new hinge. Otherwise, you'll do this job twise.
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This was very easy many many thanks !!
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This helped alot and was very simple thank you very much
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thanks this video save me alot of money
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Nice! Easy enough for me to follow, took me 10 mins. Any ideas on where to get a replacement swivel? It seems out of stock on your website and I couldn't find any on eBay. I'm gonna try epoxying my broken one and hope it works for now.
We will have these parts in stock soon
Thank you for this guide! Only suggestion I wished was mentioned in the video was to be careful when placing the rubber gasket back through the wire and around the ear hinge. Mine broke, but I super glued it and I think it's okay. Excellent video though! Helped save me from buying a new pair!
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Fantastic guide. Got my pair up and running again, thanks Joe's!!
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How did u open the ear pads ?
Thank you! This saved me $330
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thanks for you video, i could fix my headphone 😍😍😍
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thank you greatly for this instructional video, I myself had this break and it seems it is a common issue, they said warranty would not cover it despite it being a wear and tear defect, and they tried to charge me 250 dollars for something that cost me 300, (i still had to pay 80 just to have it back, they never told me about this)
even in my country which has laws for this saying all warranty type repairs + shipping must be free they dared charge such outrageous prices, I don't know if it was Sony or my own store or if it really was illegal but I believe the consumer control people in my government might want to look into it
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Bloody brilliant mate cheers
Thank you so much! Amazing tutorial and super easy to follow along. I got the parts and the tools off your website which made life so much easy!
Thanks for supporting us by buying parts from our website. Means the world to us. Joe.
A big thank you! I was able to replace my right swivel without any issues. I wonder if that's one of the main reason why they removed this type of rotation on the newer model since it seemed to be a recurrent issue.
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Hello. @Joe’s Gaming & Electronics, is this process the same for left side of the headphone swivel, if the left side swivel is broken? Please respond, thanks!
It is similar, We will be making a video for that repair as well though.
Thank you for the video. The repair was successful.
The Sony Service Centre in Malaysia would have charged US$130 for the repair, which is the cost of 2/3 of the headphones.
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Hello joe! Thank you for this video it has helped me a lot! I have a question if you see this. In the video you said if the rubber gasket 7:09 is broken you sell it on your website, however I can’t find it. Does it come with the hinge swivel? Or has it simply evaded my finding skills?
Hello, thanks for commenting. Please email us at support@joesge.com with a screenshot of your question and we will be able to better assist you there. - Aaron P
Thanks for the tutorial. Have you fixed a headphone with the loud white noise coming from the right ear cup problem?
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Just got everything back together. Thanks
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Someone should just 3d print the swivel hinges for both sides and they would make a killing. This is my 2nd hinge breaking and this time its the right side.
Excellent guide. Easy. During the repair I noticed my left side swivel joint is cracked so guess I need to do that side now as well. It would help if I stopped falling asleep with these on 😅.
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How many times did he say “go ahead” during that tutorial? 50 at least! Still…very helpful video. Thanks !
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Thank you so much for this tutorial and tools!!!! You saved me a ton of money and headache... You are awesome!!!
Hopefully you bought the parts from us :D
Thank you so much, it works perfectly now !
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Great vid, I was able to fix my headphones pretty easily by following this.
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Thank you so helpful for those clear instructions.I was able to do it myself.❤
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Worked perfectly thank you
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Jesus why didn't they just make this part metal!
Money
Like seriously lol
Huge thanks! This was a life saver!
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I think you forgot to mention you are going to go ahead, a few times. Hope your TPS reports are all in order and you used the new coversheets, mmmm, yeah? That would be great
Thank you for this video and the parts. These headphones are great but have an obvious design error. They just fell apart one day.
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Is there a replacement part for the hinge that holds the blue gasket than connects to the swivel piece?
Worked great, thanks bro
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Hey Joe I was wondering if the repair process is the same if my left swivel hinge broke.
It is similar but not exactly the same.
Bruuuuuuh….😩 Preciatecha video mane! U saved me! 🤜🏾
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this is a great video, but im stuck on how to unscrew the silver screws in the first minute. do all 4 screws turn the same? i got the top right and bottom left no problem. but the top left and bottom right wont budge. the screws are almost sanded out and now i don’t know what to do. are the screws all left turning?
Hello, thanks for commenting. Please email us at support@joesge.com with your question. We will be able to better assist you there. - JoesGE
Did you figure it out?
I managed to fix the swivel thanks to this video, but when I plugged in to charge the headset blinks fast 2 times a temperature sensor issue. Any tips are appreciated 🤞🏾
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nice tutorial, but I stripped one of the inner screws shown on 2:51 but didn't seem to find anyone else w this problem. both of the screws refuse to budge.
Hello, thanks for commenting. Please email us at support@joesge.com with your question. We will be able to better assist you there. - JoesGE
Will you be doing a tutorial for the left side? It looks very different when you pop the cover.
Yes we will soon be doing that.
very helpful
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This is really interesting. I have a broken swivel on my XM4. Any change you have a partner or someone who ships from within Europe? The postage costs are pretty high on your store.
You could check our ebay store also
@@Joesge does the blue thing come with the hinge part?
I have been stuck trying to unscrew the two screws on the powerboard but it will just not budge. It's completly stripped now and I feel like I am losing it. Does anyone have any advice because I urgently need these to be fixed as I am travelling soon.
Does the screw look rusted?
@@JoesgeHello, I am also having the same issue, although mine does not seem to be rusted. Do you have any suggestions?
Legend. Thank you my friend!
Ya after doing the repair I can't hear from the right side of my head set timetk but a new pair of headphones
Hello, thanks for commenting. Please email us at support@joesge.com with a screenshot of your question and we will be able to better assist you there. - Aaron P
Thank you very much.
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This is a life saver!! Thank you so much!
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Thanks! I broke exactly that part on exactly same model :)
Now I know how to repair
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I wasn't able to find the blue gasket on your website. Could you please share the url?
Did you get a response? I can't find that too
save me a ton of money right there , thank you so much
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Question. The video is great, but when I reassembled the headphones I noticed a gap between the right headphone connects to the band, and the right side spins freely, so I think I'm missing a piece. What piece do I need to order? THANKS!
Hello, thanks for commenting. Please email us at support@joesge.com with your question. We will be able to better assist you there. - JoesGE
I have the rubber gasket broken too, and can't find it on your site. I've already ordered the swivel from you. Please advise
Hello, thanks for commenting. Please email us at support@joesge.com with a screenshot of your question and we will be able to better assist you there. - Aaron P
thank you!!! easy guide
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Thank you ❤
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will you be restocking the U shaped metal hinge??
Yes, they should be on their way to us.
Although the prices look pretty reasonable for individual peices, to do a meanful repair it costs a lot. Both my left and right hinges are broken as a result of which I have buy 3 tools along with 2 metal U pieces, with the 2 swivels. Thats around 100 dollars + 80 dollars shipping to where I live. For that much money I guess I would be better of buying a new pair of headphones to be honest.
Sorry, I just skimmed the video for now but quick question, are the right and left hinge pieces the same? I encountered the issue on the left instead of the right.
The install is similar but the hinges are different
so. I have a broken pair of xm3's and a broken pair of xm4's I originally tried to swap the battery from the 4 to the three. but the three has a unique issue where the power button doesn't work (it blinks a faint red when you press it) so I decided to swap the hinge from the 3 to the 4. The hinges don't match, but if you migrate the hinge AND the arms that connect to the ear cup (that connects via the 2 screws next to eachother), it pairs with the 4.
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thank you. it worked!.. glad you made this
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Same hinge swivel problem can occur to wh xb910n?
Thanks man! you save me!
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I repaired the right ear following your instructions but the ANC is now less effective from this ear.
I'm planning to redo it but do you have any hint on what could cause this ?
Hello, thanks for commenting. Please email us at support@joesge.com with your question. We will be able to better assist you there. - JoesGE
I have sony WH-Xb910N headban left was broken where i get a parts to replace it?
Im not sure if we can help you with this one.
On your website it says the small plastic part is reinforced. Can you do a comparison of the original Sony part and your part? So we can see the difference.
Yes we can work on making that comparison soon
The swivel is around a wire on the left side is there anyway to get it off of it?
Hello, thanks for commenting. Please email us at support@joesge.com with a screenshot of your question and we will be able to better assist you there. - Aaron P