Anabei RETURN & REFUND PROCESS REVIEW Washable Modular Sofa

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  • เผยแพร่เมื่อ 30 ก.ย. 2024
  • In this video I review the Return and Refund process for the Anabei Washable Sofa. If you are on the fence about ordering the sofa because you're nervous about the return process, this video is for you!
    Also check out HONEST REVIEW - Anabei Washable Modular Sofa UNBOX ASSEMBLE REVIEW
    • HONEST REVIEW - Anabei... to help you decide if the Anabei sofa is right for you! I list the Pros and Cons and discuss if it is a good value or not!
    #anabei #sofa #sectional #review #honestreview #modular #interiordesign #furniture #return #refund

ความคิดเห็น • 56

  • @shayna8324
    @shayna8324 3 หลายเดือนก่อน +8

    I was shocked at how flimsy it looked from your first video! Definitely convinced me not to get it...glad you returned it and got your money back, they aren't cheap!

    • @kstorrer
      @kstorrer  3 หลายเดือนก่อน

      Thank you! I'm happy I could help you!! 😃

  • @janegiggey4183
    @janegiggey4183 2 หลายเดือนก่อน +6

    Thanks so much for your informative video. Don’t like mine either. Now I can confidently move forward with return. Thanks again!

    • @kstorrer
      @kstorrer  2 หลายเดือนก่อน

      I'm glad I could help! Thank you so much for watching! 😃

    • @user-co5iq8oj8x
      @user-co5iq8oj8x 2 หลายเดือนก่อน

      We love ours. Very comfortable and I am 6’-3” and 255 lbs. we got a 7 seater U-shape couch. So much room. Definitely better than Ashley furniture couches

  • @robinl9163
    @robinl9163 2 หลายเดือนก่อน +2

    Thank you very informative and helped me make a decision. This will be a no for me. This is not for me. ❤😊

    • @kstorrer
      @kstorrer  2 หลายเดือนก่อน

      I'm so glad I could help with your decision! Thanks so much for watching! 😃

  • @DylanDurdle
    @DylanDurdle 3 หลายเดือนก่อน +3

    Smart choice returning that horrendous sofa

    • @kstorrer
      @kstorrer  3 หลายเดือนก่อน +2

      I think they are just overpriced for what they are! Thanks so much for watching!

  • @emilyvasilakes3805
    @emilyvasilakes3805 13 วันที่ผ่านมา

    Those huge thick pieces of foam are probably worth $70-100 each… I’ve bought much smaller cushion foam for chairs I was redoing and even that wasn’t cheap, so those are definitely something to keep or give to someone who does furniture restoration/up cycling. 😊 Thank you for the Anabei reviews, I’m trying to decide if it’s a good fit for me and my dog!

    • @kstorrer
      @kstorrer  13 วันที่ผ่านมา

      I kept the foam pieces! I just don’t know what to do with them lol. I hope you find the perfect sofa for you and your dog! Thanks so much for watching! 😃

  • @christinedewey3800
    @christinedewey3800 15 วันที่ผ่านมา

    I was actually looking for reviews for deck furniture. This is advertised to me as deck furniture. Is it the same fabric for outdoors, do you know?

    • @kstorrer
      @kstorrer  15 วันที่ผ่านมา

      They have a separate line for outdoor furniture, Chicory. The concept is the same, but I imagine the fabric is suited for outdoors and meant to get wet and withstand UV.
      chicoryhome.com/pages/the-chicory-x-anabei-outdoor-collection
      Thanks for watching!

  • @salliestephens1252
    @salliestephens1252 หลายเดือนก่อน +1

    I actually love mine. It was a beast to put together but it's comfortable and very sturdy. I did get the deluxe cushions with memory foam and it doesn't look as sloppy as the other versions I've seen.
    I appreciate your video and I'm sure your tips on returning have been helpful to those who want to return theirs.

    • @kstorrer
      @kstorrer  หลายเดือนก่อน

      I'm so glad you are happy with yours! Mine was very comfortable I bet the memory foam is even better! Thanks so much for watching 😃

  • @lexip396able
    @lexip396able 2 หลายเดือนก่อน +1

    Thank you so much for your dedication and time you took to research and document this process in an honest and efficient manor! I really appreciate it!

    • @kstorrer
      @kstorrer  2 หลายเดือนก่อน +1

      Oh thank you so much! I'm happy to help!! 😀

  • @denisetawrosza1672
    @denisetawrosza1672 หลายเดือนก่อน

    I thought I’d pop our convo out lol! I definitely am, and I just emailed, sent via message, and posted to their Facebook a video of my seat cushion which has no zippers!

  • @cardershari
    @cardershari 8 วันที่ผ่านมา

    Did you get a full refund?

    • @kstorrer
      @kstorrer  8 วันที่ผ่านมา

      Yes I did!! Thanks so much for watching!

  • @pamelakara9923
    @pamelakara9923 หลายเดือนก่อน

    Thank you for posting this. I have had a heck of a time getting the company to respond. I finally did and followed all the instructions but am still waiting for them to send labels! For everyone thinking about buying this couch and having to possibly return it, beware!

    • @kstorrer
      @kstorrer  หลายเดือนก่อน +1

      I hope you get your labels soon! So frustrating!! My hope is that someone at Anabei sees this video and they make improvements to the return process!

  • @carlosb2485
    @carlosb2485 หลายเดือนก่อน

    We just returned ours they received today. Now waiting for refund. Started to sag in some areas. Not good for people over 5ft10. Straps that hold sofa together are terrible.

    • @kstorrer
      @kstorrer  หลายเดือนก่อน

      Yes I agree about it not being good for taller people and also agree about the velcro straps!! I hope you get your refund soon!! Thanks so much for watching! 😃

  • @angeliabyars9053
    @angeliabyars9053 หลายเดือนก่อน

    Thanks for your video and review, I will not be purchasing this item.

    • @kstorrer
      @kstorrer  หลายเดือนก่อน

      I'm happy I could help! 😃

  • @SuperLori1964
    @SuperLori1964 หลายเดือนก่อน

    Thanks for your research, review and posting. I nearly bought this today but am glad I saw this first!

    • @kstorrer
      @kstorrer  หลายเดือนก่อน +1

      So glad I could help!! 😃

  • @Amarcie
    @Amarcie หลายเดือนก่อน

    Do you know if the item needs to be returned to them by 30 days or initiated within 30 days?

    • @kstorrer
      @kstorrer  หลายเดือนก่อน

      They want you to try it for 30 days. To be on the safe side, I would initiate the return request on Day 29 or as soon as you know it's not going to work for you. I only had the sofa for a few weeks when I decided I wanted to return it, but it took 4 days before they authorized the return. Thanks so much for watching! 😃

    • @Amarcie
      @Amarcie หลายเดือนก่อน

      @@kstorrer Thank you!

  • @emmy1929
    @emmy1929 หลายเดือนก่อน

    Next time, just leave a voicemail. They could have called you back that same day. Phone queues will always be more important than emails.

    • @kstorrer
      @kstorrer  หลายเดือนก่อน

      I prefer emails so there is a paper trail. I have no luck with people returning voicemail! Thanks for watching! 🙂

    • @denisetawrosza1672
      @denisetawrosza1672 หลายเดือนก่อน

      They never returned my voicemail.

    • @kstorrer
      @kstorrer  หลายเดือนก่อน

      Definitely keep emailing them so you have a record of contact. You can also try messaging them through Facebook Messenger. That's how I finally got a reply.

  • @susannedye8760
    @susannedye8760 หลายเดือนก่อน

    Did I miss why you returned it?

    • @kstorrer
      @kstorrer  หลายเดือนก่อน

      Check out this video for a full review and assembly
      th-cam.com/video/atGeVsZVzJc/w-d-xo.htmlsi=aQKj634JyRpLUSq0
      But basically I didn't feel like it was worth the cost and I didn't like how sloppy it looked. Thanks so much for watching! 😃

  • @12drbe
    @12drbe หลายเดือนก่อน

    Did you ever find a sofa that you liked?

    • @kstorrer
      @kstorrer  หลายเดือนก่อน

      Nope! I'm keeping my old one for now. The Anabei was supposed to go in my son's playroom. I really liked it because of the washable covers. I have an old Craftmaster sofa that has been through a lot, but it's fine until I find something I like. Do you have any suggestions? Thanks so much for watching!

    • @12drbe
      @12drbe หลายเดือนก่อน

      @kstorrer I like Sabai, but I'm looking for a small sofa 70-72 inches wide. Also Burrow. They have loveseat, but I want something larger than a loveseat. Article seems yo have good sofas. Labor Day sales on some furniture sites. Forget Mayfair, too hard.

  • @Amarcie
    @Amarcie หลายเดือนก่อน

    Did you need to return the shredded foam half of the seat cushion?

    • @kstorrer
      @kstorrer  หลายเดือนก่อน

      Yes. They want you to return the cushion liners (the white fabric case that goes over the foam cushion and has all the foam pieces in it). They don't want the foam cushions or the pillow inserts. 7:57 shows what you don't need to return. Let me know if you have more questions!

    • @Amarcie
      @Amarcie หลายเดือนก่อน

      @@kstorrer Thank you. You have been so helpful! :)

    • @kstorrer
      @kstorrer  หลายเดือนก่อน

      You're welcome!

  • @HorridBeing
    @HorridBeing 2 หลายเดือนก่อน

    They count on buyers not wanting to mess with a return since it takes time. And good luck if you are unfortunate enough not to have kept the original shipping boxes.

    • @kstorrer
      @kstorrer  2 หลายเดือนก่อน

      It was definitely a bit of work to get it returned. I agree a lot of people will miss the return deadline or not save the boxes which is what they want to happen!

    • @denisetawrosza1672
      @denisetawrosza1672 หลายเดือนก่อน

      @@kstorrerI’m getting ready to return mine and didn’t save my boxes 🤦🏼‍♀️

    • @kstorrer
      @kstorrer  หลายเดือนก่อน

      ​@denisetawrosza1672 oh no! Reach out to customer service and hopefully they will let you return it in your own boxes!!

    • @denisetawrosza1672
      @denisetawrosza1672 หลายเดือนก่อน

      @@kstorrerthey said I could, now just to figure out if they want these memory foam cushions!

  • @melaniecarrier2157
    @melaniecarrier2157 2 หลายเดือนก่อน

    Can you share link for the Ashley sectional?

    • @kstorrer
      @kstorrer  2 หลายเดือนก่อน +1

      It is the Ashley Altari sectional. I bought mine at Nebraska Furniture Mart and it was cheaper than at Ashley.com. I paid $700 so watch for a sale!
      www.ashleyfurniture.com/p/altari_2-piece_sectional_with_chaise/APK-87213-R2.html
      www.nfm.com/signature-design-by-ashley-altari-2-piece-right-facing-sectional-in-slate-61229498/61229498.html

    • @melaniecarrier2157
      @melaniecarrier2157 2 หลายเดือนก่อน

      @@kstorrer thanks so much! Is it comfortable?

    • @kstorrer
      @kstorrer  2 หลายเดือนก่อน +1

      ​@@melaniecarrier2157
      I think it's comfortable. You don't sink into it, it's a bit firm but I tend to prefer that in a sofa.

    • @melaniecarrier2157
      @melaniecarrier2157 2 หลายเดือนก่อน

      @@kstorrer thanks!!