Julie Lane on Lessons from High-stakes Transformations in FS | Behind the Growth Podcast

Julie Lane, Global Head of Ways of Working in Financial Services at AWS, joins host Imran Mian on Behind the Growth to discuss the evolution of financial services. Julie shares insights from her 20-year career, focusing on digital transformation. She notes the shift from branch-first to digital-first banking and the rise of mobile engagement.
Julie discusses the complexities of regulations, legacy technology, and customer expectations. She advises a proactive approach to regulatory changes, partnering closely with governance, risk, and compliance teams. She highlights the need to address data hygiene before implementing large-scale AI projects.
Julie advocates for a customer-centric approach to product development, emphasizing the voice of the customer. She stresses the importance of efficient processes, discussing the growing role of FinTechs and the need for collaboration between traditional institutions and these disruptors.
Finally, she emphasizes the importance of a solid data foundation for AI success, balancing innovation with compliance, and the need for cultural shifts to support digital transformations.
Julie shares insights on:
Navigating regulatory complexity
Data hygiene for AI implementation
Overcoming legacy tech debt
Prioritizing mobile-first for BFSIs
Customer-centric transformations
Visit mobilelive.ca/podcast to learn more about each guest and read key insights for every episode.