Let's Be Clear: This is a NON NEGOTIABLE for Every Dumpster Rental Business!
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- เผยแพร่เมื่อ 28 ก.พ. 2024
- A CANCELATION POLICY.
A Cancelation Policy isn't just an upsell or add on I offer. It's peace of mind for my business and my clients as well. Not only does a cancelation policy show your customers that your professional and experienced, it also makes sure my business in taken seriously and my time is respected. Ever since I added a solid cancelation policy to my business, it has been smoother than ever, with fewer last minute cancelations. If you're struggling with customers being respectful of your time and money, then a cancelation policy is a must for your business.
As always, thanks for the content! We have not had cancelation insurance up to this point. However, I love the idea of it and will be implementing it as soon as our attorney reviews the language surrounding it in our service agreements. In the past we have just charged the customer a percentage to cover credit card processing. I love the way you explained your policy and we will be scrapping our cc percentage policy and replacing with cancellation insurance as an available add on.
Offering cancellation insurance is a great "add-on" and I have found customers view your business as far more professional and reputable than all the other companies that are just "renting dumpsters"
Thanks for stopping by and checking out the chNNEL, I very much appreciated you.
I think you should create a Patreon for your true TH-cam watchers. We check your channel everyday for new content because we never know when it will drop. It is disappointing when there isn’t a new video and we get excited when there is. There are other channels to go to, but it is not the same. Allow the people that pay to at least see a video a week and the regular users get parts of it. If I am not mistaken I believe you said there would be a video every Sunday. I love the content. Best roll-off content by far and I watch them all. This channel is like crack. One day doesn’t roll by that I don’t check the channel. Keep up the good work!
Phillip, you are a man ahead of your time, there is something exactly like what you are talking about in the works right now, please be just a little bit more patient with me and I promise it will be worth the wait. As always my friend, I sincerely appreciate the support and trust. 🙏🏽
You got that right! I’ll be subscribing.
I appreciate the explanation of your policy strategy. When I get scaled up to a point where I need to start taking credit cards, I'm going to implement this. Right now I'm cash only. Keep it up! I'm watching!!
Thanks for taking the time to check out and watch the channel. Very much appreciated.
Like always great video content. I agree 100%
Thanks
Thanks guys. It's been a game changer for me for sure. Thanks for stopping by the channel. Drive safely out there.
Great topic, and I agree with you.👍
Thanks Andrew. Implementing a Cancellation Policy and offering Cancellation Insurance has been huge for my business and it’s really become a non-negotiable in my coaching calls as well. Hope you are offering it and I hope you are seeing the same kind of results I’m seeing with it. Thanks for taking the time to watch and support the channel my friend. 👊🏾
Excellent advice as always! Gonna consider this
Thanks Michael, drive safely out there today.
John, get your hands free system set up for the cell phone in that Peterbilt.
You know better. I know you do.
Great content brother! Hope to see ya in Vegas!
Agreed, thanks for the safety reminder.
Hello, I love your channel. Thanks for the great content. I have my own junk removal business I'm looking to get into roll-off dumpsters, I would love to be able to ask you a few questions If you ever have time, thank you again for the great content .
Hey David, you can book a call with me here: www.stayloaded.pro
Look forward to speaking with you.
Hello, I love your channel. I'm try to open a dumpster business in NJ, and
im looking hooklift dumpster company, Which company did you customize your trash can from?
Mac Corporation in Indianpolis, IN. my contact over there in Rayder Hobbs 317.517.9750
Love this channel, as a veteran I am looking to invest in a new bussines. greetings from Puerto Rico.
Greetings my friend. Welcome to the show, Thanks for checking out my videos and the channel.
I’ve had cancellation ins add on the website for a few months. Haven’t had one take it. I’ve had a few choose my guaranteed delivery slot and my diamond selection but not the cancellation option and it’s only $25.
IMO $25 is a great value for cancellation insurance. Curious on why you think your clients aren’t opting in on this add-on? I’m interested in your thoughts….
@@samedaydumpster not sure.. was hoping you may have some input.
@@MrTrashDumpsterRentalsDo you know what percentage of your rentals are online orders compared to manually entered?
Great video brotha
Thanks Julian, very much appreciate your continued support.
So how do you work the situation if they cancel but don’t pay for the cancellation insurance? Do you keep the rental money?
Yes, that's correct. We offer it and encourage our clients to choose that option... so if they decline that coverage and then cancel, we keep 100% of the rental.
Hey John, what software do you use to track/schedule your dumpsters?
We developed our own to track our rentals. We couldn't find a software that would do everything we wanted / needed it to do for us.
Night school is in session brothers!
Hell Yes! Thanks Chase for stropping by as always and supporting the channel. Very much appreciated.
So you charge an additional 49.00 on each rental as insurance cancellation ?
Do you also have a customer sign a contract before every rental which states all the extra charges ? Our transfer station charges for a lot of extra items. I’m assuming yours does too.
Did you draft up your contract or get it online ?
I "offer" Cancellation Insurance at $49.00 It's an upsell or add-on for me, I don't automatically charge everyone for it. The customer choose or not to opt into it.
Yes, every customer when they rent from my website have to agree to my "terms and conditions" that's where my contract lives and comes into play when renting from me.
I had my attorney draft up, review and finalize all my contracts. I didn't just go online and start pulling templets. My contracts are dumpster rental specific and cover every area imaginable for every situation anyone could possibly think up.
I've made all my contracts available for sale and digital download that allows anyone who purchases one to customize it with their own company name. If you are interested you can view all my contracts online here: www.stayloaded.pro
Thank you for the advice
175 cancellation / trip charge fee unless the truck can be routed to a site that’s within a 5 minute drive.
Great policy Jake. Question, what and how do you handle clients that book and cancel before appointment day or before the truck is dispatched? I'm interested in how you handle that if you don't mind sharing....
How many trucks and dumpsters do you have?
77 dumpsters, 2 Peterbilts.
Are you going to be in Vegas march 10th
That's todays date... Are you asking about May 10th?
This might be a stupid question. But if clients don’t take the cancellation policy and end up canceling. How much percent do you keep?
100% of the rental, that's the whole purpose of offering it. It's no different than the airlines, or cruise industry or anything else. We offer the cancellation insurance in the event they need to change plans. If they purchase the insurance, they get 100% of their money back, if they don't purchase the insurance, as unfortunate as it is, they don't receive any of their monies back.
@@samedaydumpster Thank man! Definitely adding this to my list of fees.
I get canceled on all the time I get nothing that's life
We get what you negotiate... that's why I get paid on cancellations.
Yoooo
Welcome to the show brother.