Whirlpool Refrigerator Repair - Ice Buildup in Bottom of the Freezer - Drain Tube
ฝัง
- เผยแพร่เมื่อ 5 ก.ย. 2024
- This video shows you how to Repair a GB2FHDXWS07 Whirlpool Refrigerator W10619951 Drain Tube
Symptoms may include: Ice Buildup in Bottom of the Freezer or Water leaking, Layer of ice in freezer
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This Whirlpool repair could apply to multiple brands: such as Whirlpool, Amana, Maytag, Roper, KitchenAid, Jenn-Air, Kenmore, Magic Chef, Admiral, Norge, and Crosley
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Super helpful for disassembly. My whirlpool had wires attached to back panel at top on each side. I just flipped it up from bottom to freezer ceiling and propped it up at sides with cardboard "stilts" so I could work underneath clearing ice.
Worked great.
Thanks for this.
Thanks so much for sharing ~ two 60 something ladies watched your video and took care of the problem ourselves. We live on an island and we get charged a surcharge in addition to the fix….so we saved a lot of money!
Bravo! Bravo! great video. helped me fix my fridge. thanks matt
This gave me the confidence I needed to do a similar repair on my fridge. $0 out-of-pocket. Appreciate you guys!
Thanks for sharing, had mine fixed in less than 2 hours! I clean up the grommet with soap and viniger, then made 2 small slits on each side about 3/16 of an inch to help let out a bit more.
Of course having 2 golden retrievers there was a bit of dog hair build up. All clean now!
Great suggestion, it’s
always nice to hear how other people in the industry address different repairs.
You input is greatly appreciated and I will add font in to the video as a
secondary way to accomplish the same goal.
Thank You!! 3 tips that I'm sure Mr. Matt says/does that I didn't catch: 1) loosen the 4 door screws, don't remove, the door slides off. 2) loosen the top 2 screws (don't remove) for the ice maker, remove the bottom one, it slides up and off - way easier to put back that way. 3) enjoy your freezer yoga routine - I didn't fit in there as easy as our tutor, but I sure got some crunches in there, and my dog liked me being on the floor! Thanks again for this video!!!
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Why does this problem happen as often as it does? Thank you
Thank you for this video, and for the revised follow-up video featuring the new p-trap design. I have the Maytag version of this fridge and I have been experiencing this identical issue for weeks. I have ordered the replacement part and hope to fix it ASAP.
Just a comment on Whirlpool customer service - they will not help in any way. They do not recognize this as a fault with their design, even though the new models feature the p-trap instead of the grommet. Since I am 12 months out of warranty they said I have to pay for a certified tech to come out to the house to diagnose the issue and then complete the repair (diagnostic charge plus parts and labor). Afterwards, they would review it and decide if they could goodwill the part only. No thanks!
I told them I recently bought new faucet fixtures in my house and all the faucet companies provide replacement parts and repair parts absolutely free of charge, for any issues whatsoever, FOR LIFE. That is on a sink faucet. In contrast, after spending well over a thousand dollars on a kitchen appliance, I am being told they will not even offer me a $20 part to fix a known problem, which they later redesigned. The Whirlpool CSR said she can't just go around sending out free parts to people. Talk about awful post sales service...
***** Call 1-866-698-2538 and ask for a supervisor. Let them know you have been a loyal customer of Whirlpool and are asking for a parts concession for this issue. In most cases a supervisor will override and give the concession. Let us know how it turns out.
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***** Thank you very much for the recommendation to call back. When I called, they pulled up the information from my previous call and I didn't even need to speak with the supervisor. Just making the request itself was sufficient to escalate the request to the appropriate level. The new part is being sent out free of charge, and I was told that if this doesn't resolve the issue or if the part is installed incorrectly, Whirlpool will not provide me with any further assistance. At least they are sending me the part. That's all that matters at this point. I'm looking forward to fixing the problem!
***** I have a question related to my GE Advantium 120 built-in microwave/wall oven. I don't see anything listed on your website for email. Your site directs me to a pay for monthly subscription link. Is that right?
Was able to fix the ice at the bottom of my freezer, leaking, intermittent temp issues, and water dispenser line freezing based on the instructions in this video. I did not replace with another cheap grummet, however. I purchased a p-trap, and used that instead of the cheap drain and grummet. Also, I used a hairdryer to melt all the ice built up on the coils/pipes. Fridge has been running like a champ for 3 weeks now since I made those repairs! Thanks!
Kelly Goerbig
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+Kelly Goerbig Hi Kelly - where did you get your P-trap and how did you know what size/part number? If it is a permanent fix, I would like to copy your idea. Thanks!
repairclinic.com and placed my Q&A on a forum.
www.applianceblog.com/mainforums/threads/50513-Leaking-water-ice-bottom-freezer-water-condensation
The P-trap won't get clogged with junk like the grommet will.
+Kelly Goerbig where did you purchase price trap?
Thanks, these videos are precious. This was the first guy I heard explain the function and properties of the grommet, very good.
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We used several of the videos to hopefully correct the problem.We did have ice build up around the thermister(?).We thawed out the drain line and notched the grommet as advised in another video. we will see if it works.Thanks for the "How To"!
Janice
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I can't believe it this my fridge. Thank you so much for going to the trouble to make and post this video. It really gave me an idea of what to look for and what to expect. It really made the job easy peezy.
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Thawed the freezer, went to the back found the stupid plastic tip, took it off and water rushed out. Thank you for making this video! I look like a hero. BTW my unit was only 4 year OLD! Really!!
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Wow this is just what I needed to fix my sisters fridge. I wish you would have given the part number but that is so minor. Love the video! Thank you.
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I defrosted and cleaned out the freezer 3 times only to have the issue return. Thought it was the kids leaving the freezer open and condensation building up. Freezer is open and melting now. Thank you very much for sharing this information.
Gret video! I had to replace my ice-maker. The clear instructions on how to remove and re-install the door, upper drawer (especially the upper drawer), and the ice-maker made it an easy 20 minute job.
+Icebike
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Thank you for sharing your expertise - very helpful to see the root cause and the details of the assembly.
Outstanding video! I used the same grommet, just cleaned it out and clutch to review putting it back together. Couldn’t get the door to close and then at 12:38, saw you put it back together to align the drawer and it worked.
After doing this job at least once a year I ditched the grommet and placed a peanut butter jar on the floor under the hole That was 8 years ago. Haven' t had a problem since.
Great video ,just finished fixing my refrigerator
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Thank you so much for making this video, I have a Kenmore with the exact same problem. Thanks to this video, I am very confident on how to make the necessary repairs. 👍🏼
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Thank you for this video. My Kitchenaid has the exact same problem. Cleaned the clogged grummet and will de-ice the freezer later this week. Awesome video!
+Steven Yu
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Nice, clear directions...thank you!
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Looks like I'm late to the party. I just wanted to thank you for this video as it helped me fix my freezer there by saving me money on my electric bill, saving everything in it, and keep me from purchasing an un needed door seal.
Loved the tip about removing the Front door panel vs. pulling the entire assembly out, great time saver! Thanks ApplianceVideo
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I just followed this video and fingers crossed. I didn't even notice how much ice was building up inside my freezer bottom. Thx for the directions.
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Thanks for the informative video! Just saved us from an expensive house call!!! We also used the hair dryer method and it worked like a charm.
*****
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Thank you so much for posting this helpful video. Next time it happens I will replace the grommet with the new p-trap upgrade to prevent this problem recurring.
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Thanks for the vid! Very helpful.. was able to fix my fridge. I used a hairdryer as well to melt the ice build up.
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Great video. I didn't need to address the drain line because the issue seems to have been only iced up coils from the drawer being left ajar and it was draining fine. Always a great help to get the low down on how to release those pesky hidden clips though. Subscribed.Thanks!
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I used this video to correct the icing prob in my may tag bottom freezer. I had previously notched the rubber grommet but a few days later..water again! I was like wtf? Did a little research and found out that the plug was frozen so water couldn't even get to the grommet.This video really led me step by step to unfreeze and clear the drain.Thanks for a great video and prob saved me $100!
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This was a very helpful video. We were able to fix ours in about four hours!
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great video thanks really helped to solve the leaking issue we had with the fridge
David
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Thanks a million for this video as well as the updated version with the p-trap upgrade,it made this repair and disassembly much easier.
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Thanks a lot!! I fixed my Kenmore bottom freezer with your video.
+Michel Breton
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Very helpful, great video. Thank you
Can't thank you enough for this video! I have the Maytag version of this refrigerator and was experiencing a sheet of ice on the bottom of the freezer every two weeks. I'd normally just throw a sheet pan at the base of the fridge, break up the ice and slide it out and onto the sheet pan. Two days ago, the top fridge wasn't warming properly and I had the feeling that the ice buildup had gone so far out of control that it had blocked the vent going up from the freezer. I defrosted the whole fridge by unplugging and leaving the doors open for 12 hours, and doing everything that was shown in this vid. In total, only took about an hour and the fridge is back to cooling the top unit. We'll see if this fixes the problem...
Adam
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***** Does the grommet repair apply to LG Brand as well? I have the same problem with the ice build up.
Thanks for your help - great video!
Daniel Thompson
Thank you so much for posting this! It saved me money calling a service technician. Wonderful! If I need any parts from now on, you can bet I will consider your company!
Megan
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AWESOME!!! Step by steps were amazing. Took it apart, put it back together and we are up and running! Can't thank you enough!
Robin
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Great video. Used this for a kenmore made by whirlpool. Steps were very similar. Thanks!
Mark
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This video helped me a lot! I was able to defrost my freezer and clean the grommet. I plan on cleaning it on a regular basis so I don't have to take the entire freezer compartment apart next time. Obviously not a great product but my Frig is only 2 years old.
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Thanks for this. It saved me an enormous amount of time!!!
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Great tutorial! Saved me a repair call AND $$$!
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Thank you soo much! did it in 30 minutes! works perfect!
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Great video, I'm sure it saved a lot of time and money by not having a repair man come, I took the rubber grommet off and washed it with dish soap then took a sissors and cut a couple knoches out of the grommet, still have to take the back out of the freezer and remove the ice
Eli
Thanks for your positive comment. Make sure you get all of the ice removed or it will freeze back up. Please help us provide more videos to our site by subscribing to our TH-cam page or posting ApplianceVideo.com site on your Facebook or Twitter account. We also have our factory authorized technician’s email daily free professional advice to people like you to help solve their appliance problems. Thanks in advance for supporting us. Matt, Ace Appliance service technician.
This video was very helpful, thank you! Fixed my issue.
Thanks so much for posting, I got mine apart (only screwed up the fan cover clips) and had to clean out (and melt with a blow dryer and a shop vac) ice and frost, the fridge wasnt cold anymore. Cleaned it all out and took the back off to clean it out and it's working great now. I will be confident if I have to replace the ice maker it is so easy when you get the right tips! Just not good for the back though........
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Ok. I got the p trap drain from you. Blazing shipping and was the right part!. Pulled everything from freezer did just as the video shows. Then took back off and installed the p trap tube and sure enough the factory grommet was indeed just as the video shows. Took about an hr and a half-two hours taking breaks and allowing time for some ice to melt. The turkey baster works great. Thanks so much for your video and the quick shipping of parts. You guys are awesome!.
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Jeff Jordan a
Thanks for sharing, appreciate your time.
Dude, thanks a bunch for taking time to post this. It made the job 10 times easier being able to "follow the dots" instead of going in blind. Mine is a Maytag, can you tell me if they are aware of the "tight" grommet issue, and if so, are they making a grommet that drains a little easier? If not, I may need to do what the guy below did and make a couple of little slits in the bottom of the grommet to allow it to drain a little easier.
Once again, much appreciated.
There should be a link to another video where they,ve updated the grommet to a p-trap configuration.
Chris Roche
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Thank you so much for this video, it really helped me with the problem i had with that exactly Maytag model. Keep it up!
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Did as you said, re the grommet, It was sticky and dust type of lint was inside it. I washed it and still was sticky, I used a very small amount of liquid grease, rubbed it in, then wipped it down. It's nice and flexible now. Fridge working like a charm. PS, best part, saved roughly $150.00 (Canadian). Just for the repair man to drop around to check for the problem. $85.00 plus tax to show up and diagnose problem , I would suspect would be another hour charge for repair. Being seniors I can assure you, the money saved will be well used for other important things in our lives. Thanks Matt, (Ace Appliance ) If I every see you around, the beer is on me.
+james mckenna
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Awesome video, helped me get to bottom of my problem, that damn grommet! Only problem is that its difficult to find new grommets.
+Tyler Nitzke
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man that looked easy! hope it will be when I try this!!!!!
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Love it. Thanks! Very helpful.
thank you so much for posting this. I was nervous about doing this myself, and this helped a lot! Now my freezer is working very well.
Inner journey yoga
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We fixed this freeze problem 3 years ago on a Whirlpool top freezer. The problem is that you get some ice buildup in the tray (on the bottom of the freezer) and eventually the ice freezes over the small drain hole. In order to keep this drain hole permanently open and avoid a ice/water problem you need to install some kind of heat transference system. Whirlpool makes a very cheap "heat probe" which is Part Number: AP3119957. It is just a piece of aluminum that you attach to the auto defrost heater and the other end of the probe sits in the small drain hole. When the auto defrost heater cycles on (it does this several times a day) some of the heat is transferred down this aluminum probe and heats the top of the drain hole preventing freeze-over. It is actually a simply do it yourself fix for less than $10.
Henry
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Awesome video worked like a charm
Have had this problem with a Kennore side by side freezer for the last couple years.
Guy comes out, uses a blow dryer to melt ice, problem solved til it happens again and again.
Seems this isn't a real fix.
Thanks for such an informative video. . .we have a kitchenaid but it was basically the same right down to screw and/or clip placement. Any one with this problem could do this fix in less time that you would probably be on hold with the warranty provider. Thanks again guys!
Tophler
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Many thanks for this great tutorial. Was exactly what I needed.
Thanks for the video, but what the hell!!!! Anyone know if the new refrigerators have been redesigned? It seems disgraceful that a person pays all this money for a nice fridge only to have to work on it a short time after buying.
It's disgusting. I went 3 months without a refrigerator last because WHIRLPOOL sucks!!!! It was not even 2 years old and was almost $3,000. TERRIBLE customer service and do not stand behind their products. I needed a new compressor??? Seriously? It was brand new!!!
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@@DaniellePol I agree with you about how it is disgusting because the fridge in my house needed a new main control board AND evaporator fan motor. this was 1 YEAR after it was purchased. it was a different brand but still, come on! every fridge within the past 6-7 years has been made poorly and no thought was put into them.
Why can't you just defrost totally then replace grommet
Thanks Guys that was amazing and everything works fine...
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We've got the same fridge with the same problem...design flaw? We are going to clear the drain from the inside of freezer compartment. Next, from the back side remove and clean the grommet/rubber piece in simple green and or vinegar.
This was an excellent video., Thank you.
+Keith Laken
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Thanks for the great video, We have a Whirlpool with same problem except I have washed that rubber grommet but is very sticky so I will probably replace like your video showed,, but I was curious if you guys have done any instruction on the thermostat or timer instruction? We have a bottom freezer just like the one in this video and I can see some ice build up on the thermostat?? I believe the timer is located in the top in the main control?? Thank you so much for your great tutorial.
Excellent video. Great help. I ordered the grommet for the drip tube but received a different one. Any help locating the correct one would be greatly appreciated.
Excellent post. Thank you it fixed my problem
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Thanks!
Glad we can help! Thank you so much for your support!
Super helpful. Thanks.
Assaf Bar Lev
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my 2nd gb2fhdxws07 ice in the bottom freezer failure in 6 years. first time i had the HD extend warranty, covered. i watched the AE Factory Service do it. putting in the new drain via the back was easier. inside, pulling out the basket looked moderate but he had trouble getting it back in (so note how you take it out). the de-ice took time, he used a scraper (this could be dangerous if you try with wrong tool and/or jab through something and break it. i thought he used a heat gun, can't remember. i believe the charge was USD290 (but covered). at that time i did look up and see this video and others say this drain tube was defective, bad rubber. the new IMPROVED drain tube lasted 1 year. i'm out of warranty. 1. NEVER purchase a WHIRLPOOL product of any kind! my neighbors have their washer front loader which has a class action suit and neighbor got a letter from whirlpool saying "if you don't join the class action we'll give you 5% off a new washer LOL!!!! we live in rural red country, he's a staunch conservative who's been ripped off so many times he supported Bernie Sander last run. when i call whirlpool for my fridge the first weeks for the loud noises, popping, clacking like fan is hitting something... they rudely said "no noise is covered at all, period." i talked to 5 people over the weeks and all were just as rude. (there's a nice way to crap on customers. and note, this comes from the 1% CEO directives not the nice americans working the customer support). all of us with this model should given free service because this drain tube is defective design/part problem. (and conservative think corporations can police themselves! LOL. right now there's no way to fight these corporate criminal actions except class action suits). AE Factory Service just moved their support center to the philippines 800-905-9505 give it a try if you don't believe me. the corporations with the criminal tax cuts were supposed to be making america great again? (note centurylink, samsung USA also just moved to philippines.). the mostly girls can understand english fairly well but they don't understand the meaning. ps. i love PI girls, there's no prejudice here, it's about trying to get my problem/issue understood and resolved. AE installed the old/bad part and it should be replaced at no charge, LOL good luck!!!
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thank you very much. it is very useful. it works for me very well.
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Fantastic video! It was wonderfully helpful & I really appreciated that you show how to put everything back together. After looking through so much info that was not at all useful, this video was a breathe of fresh air! Thank you so much for making this!
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Thanks dude! The video help me a lot ! I was able to fix mine !
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This is great! Thanks so much!
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Thank you, you’re awesome!
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Thank you SO much! This video was very helpful and I'm really grateful you took the time to post it. Would cleaning the sticky grommet that leads to the drip pan behind the fridge theoretically solve the problem (i.e., stop the ice building up and spilling over onto the bottom of the freezer) at least temporarily (if you also defrosted/removed the ice building as well, I mean)?
Bob
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Boyce - I got part free from dealer free put in self went three months ok then , right back where I started with water again.
+Della Strickland I would call the dealer on recommendations for the next step to correct your issue. We have helpedmillions of people repair their own appliances so please help us produce more
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Thanks a lot !
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Awesome video! Very helpful and produced well. Good explanations! Subscribed and liked!
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Another Great Video...
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Super helpful video. Fixed our Kitchen Aid Fridge #KFCS22EVMS3. Having the exact same problem you explained through here.
+Betsy Douglass
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Does defrosting the freezer work, since Ice would melt?
my question is. WHERE does the water from the drain go?
this seems like exactly what my freezer is doing and I havent even had it for 8 months. I will have to take and give this a try next week.
It evaporates into the air due to heat under fridge !!!
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What is the area behind the thermistor with the wire harness? I followed your instructions. After removing the back wall panel, the area was a block of ice. Would you know what device that is called? From my description of the issue, would it need replacing?
Like some other posts mentioned, a hair dryer or heat gun speeds up the process considerably. Also, if you are like me and fixed the problem, but are waiting for a p-trap to come in the mail. You can clean the sticky stuff off the grommet by soaking it in 1 part vegetable oil to 1 part dish soap.
WAZZUSMC
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Where did he replace the p trap. I didn't see that
Thanks
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How frequently does this grommet need to be changed? I'm concerned because this frig has really been having this problem since it was new, and we've completely thawed it more than once (but never changed the grommet). Where do I find this grommet (for purchase)? Thanks for posting this vid.
Great
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Why is the grommet necessary? Can I remove, or make opening much larger?
My freezer freezes at the bottom once in awhile. But the tube isn’t clogged. It just freezes for some reason or another. I just let it thaw out and it will be fine for several months. But the hose that goes to the pan doesn’t have that grommet. It is just a 1/2” plastic hose. Could that be the problem, not having the grommet?
Hi this video is great! I was able to follow the instructions up through taking the inside cover off... Is it normal for there to be a solid block of ice on the "thing" located behind the cover where the thermistor is? Should I let the whole freezer defrost? Edit: Also the drain grommet was really stuck so I cleaned it up real good... Hopefully the ice block will melt and drain out of it?
Yes , let the unit defrost for 24 hours with the door opened. This will guarantee all ice is defrosted for proper operation. Thank you for your positive comment . Our family-owned and operated company works hard to provide you with FREE, high-quality repair videos. Thank you for your continued support and good luck on your project. If you are in need of any parts, our parts department has over 5-million in stock for same day shipping. Please call 1-800-830-5465 for any of your parts needs, or you can order online 24 hours at: ApplianceVideo.com. Thank you and good luck with you project.
hi great vid? I used a Hair Dryer> thawed fast Is thias an annual thing? Ours drained right down> Is taht grommet still needing to be cleaned?
Thank-You!!! Fixed my problem perfectly!! Godsend. Great video and I subbed.
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The drain duck bill has been replaced with a goose neck type.. it is supplied by whirlpool free of charge, just call and tell them the problem
My KitchenAid/Whirlpool had the same problem
Thanks so much for this! I just called Whirlpool parts and they said they don't ship anything for free, so I ordered the gooseneck tube. With shipping and tax, the total was $45. Then I decided to call Whirlpool service and follow what you suggested, and lo and behold-they do have a service bulletin about the problem and their remedy is to ship the part out at no cost! So the rep processed my free order and now I'm on hold with the parts dept to cancel my original order.
Looks like the tab that goes through the drain hole is not the proper size or length and keeps it from properly defrosting. Samsung refrigerators have the same problem.
What was the problem, just a clogged drain tube? I never saw what the deal was.
I knew I Should have backed a side by side. Now I know LOL if I have to go through all that. Just to unclug the drain and put a gromit on it . That's a lot of work ,I could just let the freezer just de frost itself. maybe I'll do that.
Not closing 2ary to rubber strips at top inside of freezer. What to do
this was exactly what I was looking for.....Thanks
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New whirlpool doing this
I had this problem and after following this instruction my fridge no longer freezes up at the bottom .
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Thanks Matt. It took me a half hour this morning. Instead of hot water I just stole the wife's hair dryer. I'm almost out of the dog house.
SUPE063
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***** Thanks a million for making this video, Hair dryer worked great on my KitchenAid refrigerator freezer and KitchenAid sent me the replacement duck bill for free. Great video.
*****