I'm so very sorry that this happened to you guys! Unfortunately rental car companies in Brazil are really really bad, very exploiting. You will allways be welcome here and we love you! Hope that your next destination can make up a little bit for this unfortunate episode.
Não é no Brasil somente. Eu tive EXATAMENTE o mesmo problema com uma companhia de aluguel de carro aqui nos EUA. Eles falaram que seria tranquilo extender o aluguel, caso eu decidisse. Eu tinha que devolver o carro em Vegas. Quando chegou no dia anterior, eu estava 21hrs de Vegas, em Houston no Texas, e resolvi ligar pra operadora pra extender por 48h a locação. Eles simplesmente falaram que não seria possível. Basicamente depois eu descobri o que aconteceu: 1 dia depois de eu retornar o carro em Vegas, iniciava uma conferência de tecnologia. Basicamente o que a locadora fez: alugou o carro que eu estava usando, contando que eu iria devolver o veículo. E como é conferência, as vezes acontece de acabar o inventario (eles literalmente alugam todos os carros que tem). Eu fiquei puto com a situação, em vez de fazer a viagem de volta pra Vegas calmamente, como eu queria, foi bem no rush, e com noite mal dormida. Devolvi com 4h de atraso, mas quando cheguei lá, até falei, não com essas palavras, mas mais ou menos “Olha, eu tentei entregar no horário certo. Mas eu tava em Houston quando fui informado que nao poderia extender o rental. Me atrasei pq precisei dormir. Melhor o carro aqui com 4h de atraso, do que eu e o carro mortos”. O cara da locadora riu, e obviamente não cobrou pelo atraso. Mas isso ocorre em qualquer lugar, infelizmente, não só Brasil.
Nos EUA eles são abusivos, empurram descaradamente seguros extra falando que são obrigatórios por lei sendo que não são. Infelizmente o tem burocracias em diversas empresas que conseguem ser mais absurdas até que o governo...
@@renatogbarroso assim, eu moro aqui nos EUA, e quando você aluga um carro, ter um seguro de terceiros é obrigatório. O que não é obrigatório é o seguro que cobre você mesmo. Voltando: o de terceiros é obrigatório. Porém, se você mora nos Estados Unidos, e você tem um carro, mas decide alugar um veículo, você pode usar o seguro do teu veículo (que na verdade cobre mais você) pra cobrir terceiros. Se você é estrangeiro, muito provavelmente você vai ter que pagar uma taxa de seguro contra terceiros. Isso é fato. E esse seguro acaba bem alto se você é menor de 25 anos de idade. Agora, o seguro contra danos ao próprio carro, sem envolver terceiros, muitas vezes eles tentam enfiar mesmo, e você pode negar. E eles tentam enfiar principalmente em estrangeiro. Digamos que o estrangeiro pegue um carro, e devolva todo arranhado. O máximo que a locadora de veículos pode fazer é tentar cobrar parte do dano no cartão de crédito da pessoa. Porém, se a pessoa devolve o carro e imediatamente cancela o cartão, a locadora nunca vai ver a cara do dinheiro pelos danos. Pra residentes daqui dos EUA, como eu, eles já pegam mais leve na venda desse seguro opcional, pq eles sabem que podem correr atrás de mim caso eu devolva o veículo danificado.
@@renatogbarroso próxima viagem que vier pra cá, lembre-se: vai ter sim uma taxa extra na diária pro seguro de terceiros (e você não tira o carro sem ter), e vão tentar te enfiar um seguro contra danos. Esse você nega se quiser. Daí, caso você danifique o carro, vai da sua consciência pagar ou não. Eu sempre recomendo não pegar esse seguro de danos pq eles cobram uma fortuna (10/15$ por dia) e geram medo nas pessoas. Pequenos arranhões eles não ligam. A chance disso ocorrer é baixa a ponto de não valer o custo.
Ivana está certíssima, as coisas nem sempre acontecem como planejado, mas às vezes coisas ruins acontecem para que coisas piores deixem de acontecer. Se ela esquentasse a cabeça desse jeito, eles nunca teriam começado essa jornada.
You guys!!!! You are authentic, unique, Steeve is super fun and Ivana is always up to anything! It was a pleasure meeting and getting to know you here, experiencing Brazil more than most of us who have never travelled this much through our own country. Keep the job going and showing us the REAL experiences!!! You are fantastic!
Rental car companies are always like that guys! Not only in Brazil, I had similar problem in Italy. So sorry you had to experienced that in Brazil. Anyway, enjoy your journey wherever is your next destination.
I’m so sorry you had to deal with the bs from the corporate office.. hopefully we’ll see you in Brasil soon again, it was very fun watching you guys in our beautiful country, hopefully you’ll still have very fund memories of BR. You almost got to visit my city (João Pessoa) really wish you had made it, it’s beautiful! Thank you for showing your experience!
Nunca tive nenhuma experiência negativa com a Movida e já aluguei vários carros em várias lojas diferentes. Acho que realmente faltou um pouco de tato com como o negócio de aluguel de carro no Brasil funciona. Acontece, infelizmente.
@@danielpedrofernandes esse é o BO vc percebe que é ruim quando precisa de assistencia deles, fiquei das 10 as 17 esperando o guincho da Unidadas, e pelo que vi todas são uma merda, parece que as empresas combinam para ser ruim.
It’s always such a bummer when things don’t work out. But the beauty is seeing how well you work to support each other through it. Your relationship will only get stronger from these unexpected experiences. Sending love and appreciation for all you both do. ❤
Realmente existe essa taxa, eles deviam ter explicado na locação, já aluguei veículo na movida para ir para outro estado e voltar pra devolver no mesmo local.
No caso deles, eles sabiam que deveriam retornar em salvador. Só não explicaram que bem sobre a questão da extensão do aluguel do veículo, eles acharam que era mais flexível do que realmente é. Eu tive exatamente o mesmo problema aqui nos EUA, quando eu estava em Houston no Texas e descobri no dia anterior que não daria pra extender o aluguel e eu tinha que devolver o carro em Vegas. 21hrs de viagem. Devolvi o carro com 4h de atraso, e foram cordiais e nao cobraram nada. Ainda assim, tem o estresse envolvido.
We intented to return the car in the same city (Salvador). Our plan was to go back south with some stops along the way. But when we wanted to extend the rental, we were in Natal. So they count that as renting/returning from another city just for doing the paperwork.
@JetLagWarriors They should have explained that to you. This was shady! I am very sorry that you guys had to experience that. I hope we can see you back in Brazil more times and you have a really good time during your next trip! I really like your channel 😊🙌
I'm so sorry about what happened Steve and Ivana. I hope this doesn't discourage you from returning more often and getting to know other parts of our country.
Just watching your Livestream from Canada and happy see you at home with your mom...I can't post comments so just leave my support to cheer you both here..hope you will both spend more time with Steve's parents in Canada
I was so upset to read that you guys are leaving!! I am so sorry for what happened but know that you guys are really dear to us brazilians!! Come back soon!! You will be always welcome, I love watching your videos.
I am sorry guys, I remember you had trouble with the car rental in the first place, needing someone to help you in Portuguese to extend etc. It was good in the end that the person at the Natal office spoke good english, he was able to clarify things which enabled you to make the best decision for you financially, rather than maybe having a surprise fee at drop-off in Salvador which would have been much worse. As Ivana said, maybe it’s a blessing in disguise. Maybe something else would have happened in Recife or somewhere else in the original plan, you’ll never know. Sometimes things like this that look painful might just be saving us from something worse. Looking forward to your next adventure! Take care of yourselves!
Thanks Amelia! Yes, the man working in Natal Movida was super helpful. He really wanted to help us, but because of the corporate system, he couldn’t do anything. We wanted to return the car in the same city we rented it from (Salvador). And planned to make some stops along the way back south. But when we wanted to extend the rental, we were in Natal. So they count that as renting/returning from another city just for doing the paperwork. This was not explained to us when we picked up the car. They made it sound very easy to extend. They said all we need to do is call. It was not the case. But yes, everything happened for a reason.
Knowing Northeast Brazil as I know, yes, many bad things could have happened to him. I am glad they ended their trip safely. That's what's most important.
@@mariedjasilva352 10 of the 50 most dangerous cities in the world are from northeastern Brazil. Recife, my hometown, is included. Does that answer your question?
The blood pressure thing was just hilarious, such a "Brazilian way out" hahahahah we're waiting for your return. You have not only João Pessoa and Recife (and Belém and Manaus) up north but also gotta go back south and get to know Brasília, our capital, and also Curitiba and the highlands of Rio Grande do Sul with the German and Italian colonial towns.
this was jetlag warriors' kafkian episode! a 16-hour drive (plus breaking into a car lol) still classifies as an adventure though... apart from (because of?) the problems, this was a great episode as always
I felt a bit sad watching this video, actually. I was looking forward to more adventures in Brazil. Hopefully you'll be back soon. Regards from São Paulo.
Damn. you guys leave a legion of fans behind no cap. What a journey it has been but I knew at some point you guys would have to go! You got to know the brazilian people better than 95% of the foreigners who visit us that’s for sure. And sure captivated a lot of people with your fantastic energy! You guys know that our doors are always open and you are always going to be greeted with big smiles. Thanks for your incredible stay ❤ PS: if you leave wearing Palmeiras T-shirt it means you are a true Palmeirense 😂
1600 reais is about 300 dollars. However, they probably spent, at minimum, 170 dollars on their way back to Salvador. Not to mention all the stress they've been through, having to rush and losing their planned trip. I'd really not save 100 - 150 dollars to go through all this. My personal opinion. Though I don't really know their budget, I guess they are not so short on money, since they are going for another trip after this.
@@LEOGUARNIERI isso é verdade. Inclusive, se eles se sentem desrespeitados eles preferem "perder a viagem" do que dar à empresa o gostinho do dinheiro. E isso é algo legal sobre eles.
Love seeing your whole journey in Brazil and and can’t wait for your comeback!! So glad to know you loved our country and have been showing your amazing experiences all over the place 🇧🇷💛💚
Despite the events you are being very positive. It will work out, sometimes a problem is an impetus for better events. I loved accompanying you, when it's possible come back. You are very loved
I love your videos you are incredibly incredible, sorry for all this trouble. I eagerly await your return to Brazil, until then I will continue watching all your videos, they really entertain me and help me learn English :)
oh no. that's a real bummer. But we really hope you guys come back later in a better occasion! Thanks for visiting us, you made me see more of the beauty of the Brazil in ways that even I didn't know existed. I hope you have a great next adventure!!
I love all your videos ! I love so much that I've stopped watching every single new video to just have more to watch in a row. But what I LOVE more is your guys love for Palmeiras ! You guys really dive into it!
Pretty much depressed me watching your problems. But you’re young and resourceful and resilient so onward and upward. A lot more fun than running around in Mississauga. Thank you for sharing your true feelings Steve.
Como estou assistindo vídeos de viajantes na Índia, vejo que o Brasil não é tão ruim assim não. Aliás, é um dos melhores do mundo! " Perrengues" podem acontecer em qualquer país, inclusive nos europeus
Gosh, i wish everything were perfect for you guys here in Brasil. Unfortunatelly, sh*t happens, but you are always welcome! Love you guys! Come back as soon as possible!
I'm so sorry you had to stop the trip for now! Bummer. Anyway, if you feel like, come back when you can! Don't worry, though, it's not like the beaches are going anywhere 😄
Uma viagem sem perrengue não é uma viagem inesquecível hahaha essas regras são chatas, eu tive esse problema com a Álamo nos EUA mas eles foram mais compreensíveis mas mesmo assim passei perrengue hahahs
Yes, renting a car in Brazil can be quite the experience, too many options in terms of contract type and insurance levels makes it very hard to navigate even if you know the language. I have mainly used Localiza and Unidas in Brazil myself, the service has been good but the terms are typically confusing. Alugar um carro no Brasil pode ser um pouco difícil, demasiadas opções em termos de tipo de contrato e níveis de seguro o tornam muito difícil. Eu mesmo utilizo principalmente Localiza e Unidas no Brasil, o serviço é bom, mas os termos são tipicamente confusos.
Sim, pode ser mais confuso ainda se o veículo pertence a unidade franqueada, e cada região pode ter um termo de condições específicas, portanto se o plano for viajar longas distâncias entre Estados, prefira sempre alugar no aeroporto, pq geralmente essas filiais são pertencentes do mesmo grupo. Filial que for retirado o veículo também deve explicar e deixar muito bem claro as condições do aluguel.
We wanted to return the car in the same city we rented it from (Salvador). And planned to make some stops along the way back south. But when we wanted to extend the rental, we were in Natal. So they count that as renting/returning from another city just for doing the paperwork. This was not explained to us when we picked up the car. They made it sound very easy to extend. They said all we need to do is call. It was not the case.
@@JetLagWarriors hmm interesting, if you intended to return the car at the same place whereyou picked up, it seems to me that it was an operational mistake by the branch. at least in our case when there are situations similar to yours, we authorize the extension of the rent upon approval of the quoted amount based on normal days rate, if the customer agrees to charge it directly to the card and the matter is resolved throughthe phone or email. It seems to me that it was a serious mistake in the movidas customer service. In some cases we usually ask remote branches just to inspect the vehicle, as its a condition that insurers impose on rental companies to document as much as possible, I don't know the T&C of the movida, only my Australian competitors and they all operate very similarly in the way I said, . I'm sorry that this couldn't have been resolved in the best way, try to report your case to the movidas HQ ombudsman department, I'm sure they will be able to recognize the mistake and try to somehow compensate for the inconvenience and damage caused to your trip.
@@JetLagWarriors I guess they couldn't imagine someone renting a car for such a long period of time or just misunderstood you due to some language mixup because you managed to extend once, right? But no more than 4 weeks in total. When I initially moved to Brazil I rented a car for a couple of months before I could get my car leasing contract going and we had to rent through a company to be able to keep the car for more than a month, so it might be a thing, who knows.
2 min in to the video and i'm glad to know I'm not the only person who gets frustrated when things don't go as expected. And have to take a break to figure things out
Sorry to see this happen to you guys - we had a similar thing happen to us in Chile/Argentina when we hired a car, suddenly there was a US $400 charge that we couldn’t avoid because we needed the car to drive across the Andes. I’m an Aussie and my husband is Brazilian - he feels this is a gringo scam along with the confusion/language barrier. But as you say these things happen for a reason and the universe will have grand plans. Good luck! Boa sorte 💜
Great pleasure to travel around Brazil following you guys. I live here my entire life and I didnt know how huge and beautifull is our country. Because of you I will travel to Nordeste next vacation. Thank you so much.
Hey guys I love your channel, even because I'm learning english and i learn a lot from you. I didn't get if you talked about leaving Brazil, but I want to you to know that you two are always welcome here. Come and visit Natal, it's a Beautiful city. Love guys, thanks a lot for your videos, and have a nice trip.❤💜💚💙💕
I refuse to drive in any foreign country, too many things could go wrong. It is difficult to concentrate on the scenery when driving. Every country has different driving laws and rules.
8:28 It happened to me in the US once, with a rental car going from Oregon to Washington that the ball bearings were worn out that loud, very loud. The company with the yellow logo put me on a 15 minute waiting line in western Washington at a small airport to replace it at the counter of the same company. Luckily, I was able to replace the car without any other fee. Or being bitten by 6 spiders in southern California, before heading to NYC, some 10,000 kms away from home. Having almost a sepsis in NYC in the subway and then schlepping myself through JFK. It is soooo challenging to be abroad. I did not expect all of this. But expect the unexpected. I encountered a lot of situations like those in Canada for a year. Like sitting for hours in a MiWay Bus and subway car to get to a driving test centre to get told that I need a paper from the German embassy. It happens.
This video reminded me of a bad experience renting a car in Natal. Even the car was the same color and model, but from another rental company. I felt exploited by the company, by a contract full of absurd conditions. Even though I was Brazilian, I also had problems with the rental company.
OMGracious 😢I almost cried when the keys got locked in the car. I don't know but it would be interesting to see the process when you took the car back. I'm in North Carolina and have enjoyed watching your videos as well. Viva brazioooooo !!!😁
I would just pay for it. Of course, I don’t know how much money you have, but I’m a middle class aussie and would deffo just throw money in the problem.
This is exactly why I don’t believe anything a sales agent says unless I can see it in writing. We had a problem here in Canada last year when we got those reusable plastic moving boxes from the storage company. My husband was told that we could rent the boxes or we could buy them and sell them back to the company after. My husband bought the boxes and, of course, when he tried to sell them back they said that they didn’t do that, the employee was mistaken etc. We still have a pile of containers that we are slowly selling to friends and family. Anyhow - don’t trust anything that isn’t in writing somewhere that you can check. And don’t use Dymon storage, they try to charge you even after you already emptied your unit and ended your contract 😅
In Brazil we call this “perrengue”. Which means complicated, embarrassing or difficult situation to resolve (e.g., they experienced a terrible hassle on the boat trip; this was not even our worst hassle). = TIGHTENING, TIGHTENING
@@alexandrupatru2892 'Perrengue' has nothing to do with English 'pregnant'. And no, 'embaraçada' in Portuguese can mean either 'tied up', or 'in a hurdle', or 'embarassed'. 'Embaraçada' has no relationship with pregnancy in Portuguese; you're confusing it with Spanish 'embarazada'.
@@alexandrupatru2892,embarazada meaning "pregnant" or "pregnancy," is in Spanish. The words for pregnant and pregnancy in Portuguese are grávida and gravidez, respectively. In Portuguese, "embarassada" means being confused or caught in an unpleasant and stressful situation. It's a catch twenty-two
Oh guys, I feel so frustrated for you. I'm sorry this happened, and it ruined the rest of the trip. I wish they could have compromised for the lack of communication some how... :(
I mean one tip (for anywhere in the World), there are two types of car rental formats, the Short Term (that can go from anywhere between 14 to 28 days, depending on local laws and companies policy) and long term car rental for when you need the car for longer than 30 or 60 days. I usually use Hertz anywhere in the World I go, because they have a similar policy global beside local legislation and stuff it's a big corp but still they usually have the best customer service for situations like that, for example switching a short term rental contract to a long term one, or better policy for different city drop-offs. It's a bummer but I'm glad things turned fine, sad to see that you guys left Brazil on a not so high not as the previous time. If you guys come to US West Coast and stop by LA, text me and I'll take you guys for some amazing food exploring including some amazing Brazilian food.
I’m sorry for this situation guys 🙁. I live in Toronto and I went to almost the same with Enterprise. I didn’t have a car and it was super ok to comute until I moved to a new job. So I had to rent a car. I thought it would be fine to just rent and use the insurance from my credit car BUT, I also couldn’t use the contract for more than 28 days and my credit card insurance wasn’t appropriate for a long contract. If I wanted to use a rented car for long period I would have to make a insurance that would cost me more than the car rental. And it was winter. Crazy snowy year. So, I bought a car. I pay a lot of money, but in the end, it will be mine. BUT again, the insurance…OMG!! Soooooo expensive! I would say that insurance here is a steeling! Welcome back to Toronto Ivana and Steve! Tenha um otimo voo de volta! 😊😘😘
Apesar do perrengue que sempre tem em viagens eu achei esse um dos melhores vídeos 😂 com certeza da proxima vez vcs não vão passar por isso tem coisas que acontecem pra poder aprender. "tenho que ficar de olho nas lombadas que estão por todo Brasil assim como os buracos" foi a melhor frase 😂😂 Se vcs ficaram chateados em poucos meses com os problemas que temos imagina nós que moramos aqui, mas um pouquinho vcs já iriam se acostumar rsrsrsrs
You two did everything right, here in brazil we have so much, so much bureaucracy so that's it, that is the answer against this stupid bureaucracy. God bless you two.
Pity you’re going away this way but regarding what has happened to you it has also happened to me in Europe, NL, after 28 days I was in Germany, wanted to keep the car for a couple of more days but had to drive from Frankfurt to Amsterdam in one day. Cool down and think twice..
You two have become very dear to us Brazilians who follow your channel...
We will miss you so much...🇧🇷🇨🇦
Thanks for all the support, Brazil! We will be back :D
Todas as coisas contribuem para o bem daqueles que amam a Deus.
@@JetLagWarriors helo may fren from in Indonesia 🙏🏻🙋
Muito bom
I'm so very sorry that this happened to you guys! Unfortunately rental car companies in Brazil are really really bad, very exploiting.
You will allways be welcome here and we love you! Hope that your next destination can make up a little bit for this unfortunate episode.
Não é no Brasil somente. Eu tive EXATAMENTE o mesmo problema com uma companhia de aluguel de carro aqui nos EUA. Eles falaram que seria tranquilo extender o aluguel, caso eu decidisse. Eu tinha que devolver o carro em Vegas. Quando chegou no dia anterior, eu estava 21hrs de Vegas, em
Houston no Texas, e resolvi ligar pra operadora pra extender por 48h a locação. Eles simplesmente falaram que não seria possível. Basicamente depois eu descobri o que aconteceu: 1 dia depois de eu retornar o carro em Vegas, iniciava uma conferência de tecnologia. Basicamente o que a locadora fez: alugou o carro que eu estava usando, contando que eu iria devolver o veículo. E como é conferência, as vezes acontece de acabar o inventario (eles literalmente alugam todos os carros que tem). Eu fiquei puto com a situação, em vez de fazer a viagem de volta pra Vegas calmamente, como eu queria, foi bem no rush, e com noite mal dormida. Devolvi com 4h de atraso, mas quando cheguei lá, até falei, não com essas palavras, mas mais ou menos “Olha, eu tentei entregar no horário certo. Mas eu tava em Houston quando fui informado que nao poderia extender o rental. Me atrasei pq precisei dormir. Melhor o carro aqui com 4h de atraso, do que eu e o carro mortos”. O cara da locadora riu, e obviamente não cobrou pelo atraso. Mas isso ocorre em qualquer lugar, infelizmente, não só Brasil.
Nos EUA eles são abusivos, empurram descaradamente seguros extra falando que são obrigatórios por lei sendo que não são.
Infelizmente o tem burocracias em diversas empresas que conseguem ser mais absurdas até que o governo...
@@renatogbarroso assim, eu moro aqui nos EUA, e quando você aluga um carro, ter um seguro de terceiros é obrigatório. O que não é obrigatório é o seguro que cobre você mesmo. Voltando: o de terceiros é obrigatório. Porém, se você mora nos Estados Unidos, e você tem um carro, mas decide alugar um veículo, você pode usar o seguro do teu veículo (que na verdade cobre mais você) pra cobrir terceiros. Se você é estrangeiro, muito provavelmente você vai ter que pagar uma taxa de seguro contra terceiros. Isso é fato. E esse seguro acaba bem alto se você é menor de 25 anos de idade. Agora, o seguro contra danos ao próprio carro, sem envolver terceiros, muitas vezes eles tentam enfiar mesmo, e você pode negar. E eles tentam enfiar principalmente em estrangeiro. Digamos que o estrangeiro pegue um carro, e devolva todo arranhado. O máximo que a locadora de veículos pode fazer é tentar cobrar parte do dano no cartão de crédito da pessoa. Porém, se a pessoa devolve o carro e imediatamente cancela o cartão, a locadora nunca vai ver a cara do dinheiro pelos danos. Pra residentes daqui dos EUA, como eu, eles já pegam mais leve na venda desse seguro opcional, pq eles sabem que podem correr atrás de mim caso eu devolva o veículo danificado.
@@renatogbarroso próxima viagem que vier pra cá, lembre-se: vai ter sim uma taxa extra na diária pro seguro de terceiros (e você não tira o carro sem ter), e vão tentar te enfiar um seguro contra danos. Esse você nega se quiser. Daí, caso você danifique o carro, vai da sua consciência pagar ou não. Eu sempre recomendo não pegar esse seguro de danos pq eles cobram uma fortuna (10/15$ por dia) e geram medo nas pessoas. Pequenos arranhões eles não ligam. A chance disso ocorrer é baixa a ponto de não valer o custo.
eita complexo de vira-lata, hein? qualquer empresa de aluguel de carros, no mundo inteiro, faz exatamente a mesma coisa...
That was so sad to know you had problems with the car rental
Ivana está certíssima, as coisas nem sempre acontecem como planejado, mas às vezes coisas ruins acontecem para que coisas piores deixem de acontecer. Se ela esquentasse a cabeça desse jeito, eles nunca teriam começado essa jornada.
You guys!!!! You are authentic, unique, Steeve is super fun and Ivana is always up to anything! It was a pleasure meeting and getting to know you here, experiencing Brazil more than most of us who have never travelled this much through our own country. Keep the job going and showing us the REAL experiences!!! You are fantastic!
claro, que o Brasileiro não Viaja... é tudo caro!!! o Gringo chega aqui falando em Dolares, como esses dois ! Brasil terra de BANANAS !!!
e otários !!!
terra de bananas onde tudo é barato ou trouxas !!!!
Rental car companies are always like that guys! Not only in Brazil, I had similar problem in Italy. So sorry you had to experienced that in Brazil. Anyway, enjoy your journey wherever is your next destination.
I’m so sorry you had to deal with the bs from the corporate office.. hopefully we’ll see you in Brasil soon again, it was very fun watching you guys in our beautiful country, hopefully you’ll still have very fund memories of BR. You almost got to visit my city (João Pessoa) really wish you had made it, it’s beautiful!
Thank you for showing your experience!
Thank you, Renata❤
@@JetLagWarriors De nada! Kkkkk!
I'm playing! Even with these problems I loved this vlog! Come back soon! Kisses Ivana and Steve 💕
I'm sorry to hear about all that happen to you guys. Hope the next adventure goes well, and hope your time here was unforgetable!
Resumo do vídeo: Não aluguem na movida; Seu sonho pode virar pesadelo.
Era só ele largar o carro na loja sem pagar a multa e ir embora para o Canadá.
Nunca tive nenhuma experiência negativa com a Movida e já aluguei vários carros em várias lojas diferentes. Acho que realmente faltou um pouco de tato com como o negócio de aluguel de carro no Brasil funciona. Acontece, infelizmente.
@@danielpedrofernandes esse é o BO vc percebe que é ruim quando precisa de assistencia deles, fiquei das 10 as 17 esperando o guincho da Unidadas, e pelo que vi todas são uma merda, parece que as empresas combinam para ser ruim.
@@OGR-s14 aí q está, eles não fariam isso, porque são canadenses e não brasileiros.
Vcs são bem vindos aqui no Brasil todas as vezes .🇧🇷
It’s always such a bummer when things don’t work out. But the beauty is seeing how well you work to support each other through it. Your relationship will only get stronger from these unexpected experiences. Sending love and appreciation for all you both do. ❤
Muito Bummer! I can’t believe how patient and kind Ivana was to Steve when he locked the keys in the car. Classy lady!
I am so sorry 😣 I wished I have seen you guys in João Pessoa 😢I hope to see you here next time. Stay safe!
Realmente existe essa taxa, eles deviam ter explicado na locação, já aluguei veículo na movida para ir para outro estado e voltar pra devolver no mesmo local.
No caso deles, eles sabiam que deveriam retornar em salvador. Só não explicaram que bem sobre a questão da extensão do aluguel do veículo, eles acharam que era mais flexível do que realmente é. Eu tive exatamente o mesmo problema aqui nos EUA, quando eu estava em Houston no Texas e descobri no dia anterior que não daria pra extender o aluguel e eu tinha que devolver o carro em Vegas. 21hrs de viagem. Devolvi o carro com 4h de atraso, e foram cordiais e nao cobraram nada. Ainda assim, tem o estresse envolvido.
É um absurdo essa taxa. Essas empresas sempre buscando explorar as pessoas... sinceramente
We intented to return the car in the same city (Salvador). Our plan was to go back south with some stops along the way. But when we wanted to extend the rental, we were in Natal. So they count that as renting/returning from another city just for doing the paperwork.
@JetLagWarriors They should have explained that to you. This was shady! I am very sorry that you guys had to experience that.
I hope we can see you back in Brazil more times and you have a really good time during your next trip! I really like your channel 😊🙌
You guys were in the opposite direction to return the car.
Best wishes, guys! Thanks for sharing your adventure with us
I feel so sad that this happened at the end of your trip, but I hope you take only the best from Brazil. Come back soon!
Oh man that's so sad! Good luck to you both
I'm so sorry about what happened Steve and Ivana. I hope this doesn't discourage you from returning more often and getting to know other parts of our country.
we will come back😊
Just watching your Livestream from Canada and happy see you at home with your mom...I can't post comments so just leave my support to cheer you both here..hope you will both spend more time with Steve's parents in Canada
I was so upset to read that you guys are leaving!! I am so sorry for what happened but know that you guys are really dear to us brazilians!! Come back soon!! You will be always welcome, I love watching your videos.
I am sorry guys, I remember you had trouble with the car rental in the first place, needing someone to help you in Portuguese to extend etc. It was good in the end that the person at the Natal office spoke good english, he was able to clarify things which enabled you to make the best decision for you financially, rather than maybe having a surprise fee at drop-off in Salvador which would have been much worse.
As Ivana said, maybe it’s a blessing in disguise. Maybe something else would have happened in Recife or somewhere else in the original plan, you’ll never know. Sometimes things like this that look painful might just be saving us from something worse.
Looking forward to your next adventure! Take care of yourselves!
Yes. The mistery of fate is endless.
Thanks Amelia!
Yes, the man working in Natal Movida was super helpful. He really wanted to help us, but because of the corporate system, he couldn’t do anything.
We wanted to return the car in the same city we rented it from (Salvador). And planned to make some stops along the way back south. But when we wanted to extend the rental, we were in Natal. So they count that as renting/returning from another city just for doing the paperwork. This was not explained to us when we picked up the car. They made it sound very easy to extend. They said all we need to do is call. It was not the case.
But yes, everything happened for a reason.
Knowing Northeast Brazil as I know, yes, many bad things could have happened to him. I am glad they ended their trip safely. That's what's most important.
@@leonardopab5 Eu como moradora do litoral pernambucano (nordestina) gostaria de saber o que poderia acontecer de ruim?
@@mariedjasilva352 10 of the 50 most dangerous cities in the world are from northeastern Brazil. Recife, my hometown, is included. Does that answer your question?
You're not truly brazilian unless you've been through a "perrengue" 😄
Now it's oficial!
Muito bom . Voltem sempre.
we will be back😁
The blood pressure thing was just hilarious, such a "Brazilian way out" hahahahah we're waiting for your return. You have not only João Pessoa and Recife (and Belém and Manaus) up north but also gotta go back south and get to know Brasília, our capital, and also Curitiba and the highlands of Rio Grande do Sul with the German and Italian colonial towns.
@@sandysilva5659 amen
yes, we still have plans to complete our Brazil trip!! We will be back❤
this was jetlag warriors' kafkian episode! a 16-hour drive (plus breaking into a car lol) still classifies as an adventure though... apart from (because of?) the problems, this was a great episode as always
i'm so sorry.. such a bad experience you guys had in these last days. i hope you come back again to brazil
we will miss you here
I felt a bit sad watching this video, actually. I was looking forward to more adventures in Brazil. Hopefully you'll be back soon. Regards from São Paulo.
we will be back❤
Damn. you guys leave a legion of fans behind no cap. What a journey it has been but I knew at some point you guys would have to go! You got to know the brazilian people better than 95% of the foreigners who visit us that’s for sure. And sure captivated a lot of people with your fantastic energy! You guys know that our doors are always open and you are always going to be greeted with big smiles. Thanks for your incredible stay ❤ PS: if you leave wearing Palmeiras T-shirt it means you are a true Palmeirense 😂
Thanks, Pedro!
That's crazy: over 1k kilometers Plus gas and tolls. Plus losing money to that Airbnb accomodation. Just pay the fee and move to the next location.
And I forgot about pousadas and food. Movida suxx!!! Localiza might be a bit better. Uncertainty should check that out instead movida.
1600 reais is about 300 dollars. However, they probably spent, at minimum, 170 dollars on their way back to Salvador. Not to mention all the stress they've been through, having to rush and losing their planned trip.
I'd really not save 100 - 150 dollars to go through all this. My personal opinion. Though I don't really know their budget, I guess they are not so short on money, since they are going for another trip after this.
@@LEOGUARNIERI isso é verdade. Inclusive, se eles se sentem desrespeitados eles preferem "perder a viagem" do que dar à empresa o gostinho do dinheiro. E isso é algo legal sobre eles.
Thought the same . Really worth paying the fine
Socialist parents are like that, friend.
Love seeing your whole journey in Brazil and and can’t wait for your comeback!! So glad to know you loved our country and have been showing your amazing experiences all over the place 🇧🇷💛💚
Despite the events you are being very positive. It will work out, sometimes a problem is an impetus for better events. I loved accompanying you, when it's possible come back. You are very loved
I love your videos you are incredibly incredible, sorry for all this trouble. I eagerly await your return to Brazil, until then I will continue watching all your videos, they really entertain me and help me learn English :)
oh no. that's a real bummer. But we really hope you guys come back later in a better occasion! Thanks for visiting us, you made me see more of the beauty of the Brazil in ways that even I didn't know existed. I hope you have a great next adventure!!
I love ❤️ your channel. I hope to visit brazil with my wife this winter in July. Love your show from Melbourne Australia 🇦🇺
Fiquei muito triste com o que aconteceu... Mas o take longo e dramatico na cara do Steve me fez rir tanto. HIUAhuiAhuihiu
Great videos ! I loved you wearing Palmeiras shirt ! The best team in Brazil!
Too bad, don't be upset. Unfortunately these inconveniences happen to everyone everywhere.
This is the best episode ever!!! love you guys. Hey Malaysia misses you!!!
Essa do carro trancado foi a pior!!!😂 Obrigado pelo carinho com o meu País..👋👋👋👋👋
I love all your videos ! I love so much that I've stopped watching every single new video to just have more to watch in a row.
But what I LOVE more is your guys love for Palmeiras ! You guys really dive into it!
What a bummer! I'm sorry those things happened to you!! I guess you can try it again in the future. I love your videos by the way.
From that heat to the canadian heavy snow in the same month, now you're the thermometer warriors too.
Good to know you've made a safe return. See you.
Pretty much depressed me watching your problems. But you’re young and resourceful and resilient so onward and upward. A lot more fun than running around in Mississauga. Thank you for sharing your true feelings Steve.
que pena😢 que chato. espero que não tenha atrapalhado demais a experiência no Brasil. gostaríamos de ter visto mais vídeos felizes de vocês.
Como estou assistindo vídeos de viajantes na Índia, vejo que o Brasil não é tão ruim assim não. Aliás, é um dos melhores do mundo! " Perrengues" podem acontecer em qualquer país, inclusive nos europeus
Gosh, i wish everything were perfect for you guys here in Brasil.
Unfortunatelly, sh*t happens, but you are always welcome!
Love you guys! Come back as soon as possible!
You guys are adorable even in bad mood! ♡
Looking forward to your next trip to Brazil. Cheers!!!
Wish you guys the best, take care!!
Last year in Peru and now this ;-( Sorry for you - but hopefully you´ll return here eventualy! And the best of luck wherever you go now.
😅 so intense this February! Keep going, Steve&Ivana!!
I believe this too. Sometimes the plan has a deviation for our good. Maybe you could have an accident going to Recife but this saved you both.
Found this guy yesterday and now I’m hooked because he’s the only person I’ve seen that’s a real life Quentin Tarantino character.
I'm so sorry you had to stop the trip for now! Bummer. Anyway, if you feel like, come back when you can! Don't worry, though, it's not like the beaches are going anywhere 😄
Uma viagem sem perrengue não é uma viagem inesquecível hahaha essas regras são chatas, eu tive esse problema com a Álamo nos EUA mas eles foram mais compreensíveis mas mesmo assim passei perrengue hahahs
Yes, renting a car in Brazil can be quite the experience, too many options in terms of contract type and insurance levels makes it very hard to navigate even if you know the language.
I have mainly used Localiza and Unidas in Brazil myself, the service has been good but the terms are typically confusing.
Alugar um carro no Brasil pode ser um pouco difícil, demasiadas opções em termos de tipo de contrato e níveis de seguro o tornam muito difícil.
Eu mesmo utilizo principalmente Localiza e Unidas no Brasil, o serviço é bom, mas os termos são tipicamente confusos.
Sim, pode ser mais confuso ainda se o veículo pertence a unidade franqueada, e cada região pode ter um termo de condições específicas, portanto se o plano for viajar longas distâncias entre Estados, prefira sempre alugar no aeroporto, pq geralmente essas filiais são pertencentes do mesmo grupo. Filial que for retirado o veículo também deve explicar e deixar muito bem claro as condições do aluguel.
We wanted to return the car in the same city we rented it from (Salvador). And planned to make some stops along the way back south. But when we wanted to extend the rental, we were in Natal. So they count that as renting/returning from another city just for doing the paperwork. This was not explained to us when we picked up the car. They made it sound very easy to extend. They said all we need to do is call. It was not the case.
@@JetLagWarriors hmm interesting, if you intended to return the car at the same place whereyou picked up, it seems to me that it was an operational mistake by the branch. at least in our case when there are situations similar to yours, we authorize the extension of the rent upon approval of the quoted amount based on normal days rate, if the customer agrees to charge it directly to the card and the matter is resolved throughthe phone or email. It seems to me that it was a serious mistake in the movidas customer service. In some cases we usually ask remote branches just to inspect the vehicle, as its a condition that insurers impose on rental companies to document as much as possible, I don't know the T&C of the movida, only my Australian competitors and they all operate very similarly in the way I said, . I'm sorry that this couldn't have been resolved in the best way, try to report your case to the movidas HQ ombudsman department, I'm sure they will be able to recognize the mistake and try to somehow compensate for the inconvenience and damage caused to your trip.
@@JetLagWarriors I guess they couldn't imagine someone renting a car for such a long period of time or just misunderstood you due to some language mixup because you managed to extend once, right?
But no more than 4 weeks in total.
When I initially moved to Brazil I rented a car for a couple of months before I could get my car leasing contract going and we had to rent through a company to be able to keep the car for more than a month, so it might be a thing, who knows.
I'm really sorry about it! Have a nice travel and Brazil waits for you again!
I am so sorry you guys had to go through this! Hopefully, all good times ahead. Is there a part 2? Did you end up having to leave the country?
Problems arise to be solved. Let's go on! Good luck for you!!!
2 min in to the video and i'm glad to know I'm not the only person who gets frustrated when things don't go as expected. And have to take a break to figure things out
What a bad situation 😞 it serves to stay alert with the contracts from movida. Good luck! You are so nice guys!
This vlog was very entertaining
Sorry to see this happen to you guys - we had a similar thing happen to us in Chile/Argentina when we hired a car, suddenly there was a US $400 charge that we couldn’t avoid because we needed the car to drive across the Andes. I’m an Aussie and my husband is Brazilian - he feels this is a gringo scam along with the confusion/language barrier. But as you say these things happen for a reason and the universe will have grand plans. Good luck! Boa sorte 💜
This is the kind of story I'd hear from my dad back in the 90's because that's the decade these rental companies are stuck in.
Great pleasure to travel around Brazil following you guys. I live here my entire life and I didnt know how huge and beautifull is our country. Because of you I will travel to Nordeste next vacation. Thank you so much.
Sad news, I hope you'll be back very soon - love you ❤️❤️
Movida is the worst... My father in law passed throw the same situation...
Traveling abroad is always risky. Whereas, we have fun at the end. I know you guys did🥰
Sad both of you had to leave my nation. Hope you can return in the future. Be safe and take care.
I just came back from São Paulo. You guys should go back down there
Guys come to Curitiba and South of Brazil. Very different from what you guys have experienced but you will love it! 🎉
I absolutely love Ivana's shots! She has an incredible artistic and cinematographic eye
Hey guys I love your channel, even because I'm learning english and i learn a lot from you. I didn't get if you talked about leaving Brazil, but I want to you to know that you two are always welcome here. Come and visit Natal, it's a Beautiful city. Love guys, thanks a lot for your videos, and have a nice trip.❤💜💚💙💕
Vão pra Itacaré e pra praia de Algodões. Lugar mágico!!!! 😍 Imprevistos acontecem e logo depois surgem coisas muito melhores. 🌟🙌🙌
I refuse to drive in any foreign country, too many things could go wrong. It is difficult to concentrate on the scenery when driving. Every country has different driving laws and rules.
8:28 It happened to me in the US once, with a rental car going from Oregon to Washington that the ball bearings were worn out that loud, very loud. The company with the yellow logo put me on a 15 minute waiting line in western Washington at a small airport to replace it at the counter of the same company. Luckily, I was able to replace the car without any other fee. Or being bitten by 6 spiders in southern California, before heading to NYC, some 10,000 kms away from home. Having almost a sepsis in NYC in the subway and then schlepping myself through JFK. It is soooo challenging to be abroad. I did not expect all of this. But expect the unexpected. I encountered a lot of situations like those in Canada for a year. Like sitting for hours in a MiWay Bus and subway car to get to a driving test centre to get told that I need a paper from the German embassy. It happens.
This video reminded me of a bad experience renting a car in Natal. Even the car was the same color and model, but from another rental company. I felt exploited by the company, by a contract full of absurd conditions. Even though I was Brazilian, I also had problems with the rental company.
I was waiting you in Fortaleza, Ceará. Maybe next year.
Never forger that, despite the problems, all is well now and Brazil will always welcome you guys with open arms!
OMGracious 😢I almost cried when the keys got locked in the car. I don't know but it would be interesting to see the process when you took the car back. I'm in North Carolina and have enjoyed watching your videos as well. Viva brazioooooo !!!😁
I would just pay for it.
Of course, I don’t know how much money you have, but I’m a middle class aussie and would deffo just throw money in the problem.
This is exactly why I don’t believe anything a sales agent says unless I can see it in writing. We had a problem here in Canada last year when we got those reusable plastic moving boxes from the storage company. My husband was told that we could rent the boxes or we could buy them and sell them back to the company after. My husband bought the boxes and, of course, when he tried to sell them back they said that they didn’t do that, the employee was mistaken etc. We still have a pile of containers that we are slowly selling to friends and family. Anyhow - don’t trust anything that isn’t in writing somewhere that you can check. And don’t use Dymon storage, they try to charge you even after you already emptied your unit and ended your contract 😅
ah that sucks! Thanks for sharing this
You need to go back to see João Pessoa and also Campina Grande, the best month is June. You will always be welcome!
Muito bom!🇧🇷🇨🇦❤️
Very nice jersey btw. Subscribed
Deus abençoe vocês. 🇧🇷🇺🇸
In Brazil we call this “perrengue”. Which means complicated, embarrassing or difficult situation to resolve (e.g., they experienced a terrible hassle on the boat trip; this was not even our worst hassle). = TIGHTENING, TIGHTENING
Eu vim comentar exatamente isso kkkkkk
Doesn't "embarassada" mean "pregnant" in Brazilian? Is like English traded words, "perrengue", "pregnant".
@@alexandrupatru2892 'Perrengue' has nothing to do with English 'pregnant'. And no, 'embaraçada' in Portuguese can mean either 'tied up', or 'in a hurdle', or 'embarassed'. 'Embaraçada' has no relationship with pregnancy in Portuguese; you're confusing it with Spanish 'embarazada'.
Also 'imbróglio' or 'embrolho'.
@@alexandrupatru2892,embarazada meaning "pregnant" or "pregnancy," is in Spanish. The words for pregnant and pregnancy in Portuguese are grávida and gravidez, respectively. In Portuguese, "embarassada" means being confused or caught in an unpleasant and stressful situation. It's a catch twenty-two
I recommend to go to Santa Catarina and chill again... restart the vibes hahaha, love you!
Oh guys, I feel so frustrated for you. I'm sorry this happened, and it ruined the rest of the trip. I wish they could have compromised for the lack of communication some how... :(
I mean one tip (for anywhere in the World), there are two types of car rental formats, the Short Term (that can go from anywhere between 14 to 28 days, depending on local laws and companies policy) and long term car rental for when you need the car for longer than 30 or 60 days. I usually use Hertz anywhere in the World I go, because they have a similar policy global beside local legislation and stuff it's a big corp but still they usually have the best customer service for situations like that, for example switching a short term rental contract to a long term one, or better policy for different city drop-offs.
It's a bummer but I'm glad things turned fine, sad to see that you guys left Brazil on a not so high not as the previous time. If you guys come to US West Coast and stop by LA, text me and I'll take you guys for some amazing food exploring including some amazing Brazilian food.
I hoped we could help you stay in Brasil somehow 😢 Glad to having you in our country
I saw you guys in Guarulhos Airport the other day. Sad :(
I’m sorry for this situation guys 🙁. I live in Toronto and I went to almost the same with Enterprise. I didn’t have a car and it was super ok to comute until I moved to a new job. So I had to rent a car. I thought it would be fine to just rent and use the insurance from my credit car BUT, I also couldn’t use the contract for more than 28 days and my credit card insurance wasn’t appropriate for a long contract. If I wanted to use a rented car for long period I would have to make a insurance that would cost me more than the car rental. And it was winter. Crazy snowy year. So, I bought a car. I pay a lot of money, but in the end, it will be mine. BUT again, the insurance…OMG!! Soooooo expensive! I would say that insurance here is a steeling! Welcome back to Toronto Ivana and Steve! Tenha um otimo voo de volta! 😊😘😘
Apesar do perrengue que sempre tem em viagens eu achei esse um dos melhores vídeos 😂 com certeza da proxima vez vcs não vão passar por isso tem coisas que acontecem pra poder aprender.
"tenho que ficar de olho nas lombadas que estão por todo Brasil assim como os buracos" foi a melhor frase 😂😂
Se vcs ficaram chateados em poucos meses com os problemas que temos imagina nós que moramos aqui, mas um pouquinho vcs já iriam se acostumar rsrsrsrs
Im so sorry that you guys had to face such harsh issues =[[[[[[
You two did everything right, here in brazil we have so much, so much bureaucracy so that's it, that is the answer against this stupid bureaucracy. God bless you two.
you are already brazilians to all of us. Please come back. Have a good trip wherever you go
Lamentável essa situação, espero que volte novamente
O que foi que aconteceu?
Sem tempo de assistir o vídeo!
Depois daquele tal de russinho, que tá mais pra fakesinho, cansei desses canais de estrangeiros, se fazem e depois desdenham!
I could sue Movida for not properly explaining the lease agreement
Pity you’re going away this way but regarding what has happened to you it has also happened to me in Europe, NL, after 28 days I was in Germany, wanted to keep the car for a couple of more days but had to drive from Frankfurt to Amsterdam in one day. Cool down and think twice..