Thank you! I watched about 10 videos on replacing the upper rack assembly and yours was by far the simplest, clearest and most straightforward of them all! Followed your instructions carefully and everything worked as you said it would. Thanks again!
As a Mechanical Engineer, I admire your dexterity in removing the old and mounting a new rack adjustor. Credit also goes to your camera man. Thank you so much.
Thanks for helping me save on a service call! I'd replaced the other side on my own last year, but watching this video made it easier. Saved me money and my dishwasher is back in action!
Yeahhhhhh!!! My dishwasher is fixed!! Thank you so much HandyMom808!!!! Your video was AWESOME! My 12 year old son and I were able to fix it by ourselves in about 15 mins (we had to rewind on a few parts!) I think you should send a copy to Kitchenaid so they can add it to their website!! THIS IS THE SECOND TIME MINE BROKE! (Last time the repair person was kind enough to fix it when he was here fixing another part under warranty-- the adjuster is not covered under warranty) --SUPER, SUPER video and a big thank you to your son for his FANTASTIC job filming!! THANKS AGAIN!!
Hi Handymom808, Thanks for the straightforward tutorial. I just replaced the adjusters on my Kitchenaid with your help and would like to offer an easier way to take off the third tab without using 2 screwdrivers. I used a pair of fine needlenose pliers to gently push the prongs together on the backside and it popped out in a flash. Simple and safe. Thanks again.
Fixed this problem today. Thank you so much for such a clear and easy video. We also just used this video on a trip to our friends home where both sides went. They too were impressed. Thank you again!!!
Super! I was wrestling with this yesterday and couldn't figure out the last clip. This video solved the problem for me and the whole thing took like 5 minutes after I viewed it. Thank you so much!
You are the best. II fixed my dishwasher without a $200 service call to Sears, a lecture from the technician about lifetime warranties, an argument with my husband! Thank you! And all for the grand price of $22!!! Highly recommend Speedy Appliance parts....
Bought the parts kit on Amazon for $20. It included the 2 brackets and all new clips (which I didn't need) and a magnetic sign for clean and dirty dishes. Your video was very helpful in making sure I was doing it right. The only thing I did different was instead of the 2 screwdrivers to squeeze the clip together I pinched them together with needle nose pliers. Thanks for a great video. Took me about 15 minutes start to finish.
Thanks for this video, HandyMom808! I have had to have these replaced multiple times while my dishwasher was still under warranty, and now that it's not, I sure didn't want to pay someone to fix it! Had an extra adjuster lying around and "Viola!" with your instructions, I was able to see how easy it was to take off the old, broken one and fix it. Well done!
Mine broke in the same place as yours.I somehow pulled it all apart by hand without breaking any parts. Both sides were broken - I discovered the left side after pulling the rack out when the wheel was still in the track Then looked online for match. Was able to find it locally from Marcone Supply 5 min from my home. They said these break all the time and are hard to keep in stock since this part is used by 6 different manufacturers and across most of their diswashers. Mine lasted a year and a half. Since I had no confidence they would hold up, I purchased a lifetime warranty for both which cost an extra $5 each on top of the $36 each cost. of course there are no instructions with the parts or on the manufacturers websites.Your video kept me from breaking any other parts since I had to repair both sides. Thanks so much!
A clear and well presented explanation. Yours was the best and allowed two older grandparents to make the repair without depending on arthritic fingers to squeeze tabs. Also, nice photography!
This video was AMAZING and super useful. I like the others, was having a really hard time with that middle clip and was afraid of breaking it. Your video gave me the knowledge and confidence to accomplish this and saved me money from a repair man. SO thankful that I found your great video.
Very good video, thank you handymom. I can do a lot of things, appliances is not one of them and they are so expensive to have someone come and fix. It feels sooo good to fix something yourself!
Finally! A video that shows the correct way to replace the top rack adjuster. I viewed several that were either wrong, or left out important details or just weren't very clear about what they were doing. (One guy actually reattached the wheel to the broken adjuster, using a tie wrap. He could no longer adjust the height of the rack, but it permanently affixed it to the track. 😝) I watched this one time, and paused it while I copied you. It couldn't have been easier.
Wonderful video! The camera work and explanation are top notch. There's nothing worse than getting a video that assumes you have prior maintenance experience or what do if you don't have man hands. P.S. I just got finished chatting with KitchenAid and they are sending me replacement parts free of charge.
Thank you so much! I have 2 KitchenAid dishwashers and BOTH racks went bad right after the warranties ran out. Murphy's Law, right, LOL. I found them online for only $17.98 a pair. I bought the improved ones that have SCREWS securing the wheels rather than those plastic prongs that rot and break right away. I followed your instructions and voila! So easy to follow. I had absolutely no issues other than you need to make sure both of the long prongs that come out of the adjuster handle are in the center when you clip down into the adjuster. Otherwise, you will not be able to keep the rack locked in the raised position. It will just fall back down.
9 หลายเดือนก่อน
Thank you!! Extremely easy to follow instructions. Will know to come back here for my future handymom issues!
Thanks for the video Handy Mom. I was never lucky to find a handy woman. Right now I always have to fix stuff at my Mom or sister's house. I think this broke on my Mom's dishwasher because I know she puts way too much stuff on the rack. A pair of these parts are only $20 on Amazon right now. Probably a different brand though.
Thanks for posting. FYI, when I ordered part W10350376 through Amazon, it now comes with metal side panels, though the wheels are still plastic. Pretty quick to install, though one learning - make sure you check for and remove any broken wheels that are still in the rack guide
Thanks a ton !!! I just followed the instructions step by step and TaDa..I could fix tihs myself.. Very clear, crisp instructions.. Saved a service technician visit and hard earned money !!! Thanks a bunch
Thanks for such an excellent video. It was very detailed and really helped walk me through the repair. The only problem I encountered was breaking one of the long retaining clips because it was so brittle...just like the pegs that hold the wheel in place. Oh well, there went another $15 for a new clip, but the top rack slides in-and-out as designed!
Thanks so much for this video! I needed to replace both sides and was struggling on the first side before finding this video. This helped so much to get it back together, and the second side went very quickly. I actually found a replacement part from Exact Appliance Parts that looks exactly like the original, but has improved wheel mounting. No more prongs to break on the wheels. I hope this will last me a long time, but from reading the comments here, I now know that the company will replace it if it breaks again. Go moms!
Thank you. The screwdriver move worked. I was very close to just breaking that damn tab off, but I followed your directions and it popped right out. My dishwasher is fixed and cleaning right now. 💃😊
Thank you for this nicely done video. I was able to install the new adjuster in about 15 minutes. You forgot to tell us to save ALL 3 CLIPS that you removed initially. The job would have taken 5 minutes less if I didn’t have to retrieve the 2 side clips from my garbage can. The parts company neglected to include them in the package. All’s well that ends well.
Thank you for the great instructions. I did both sides & it took less than 10 minutes total. Parts were $31.48 from Appliance CareStore. 1 suggestion, make sure the blue piece is within the guides when inserting the new piece. Thanks again!
So, the OTHER adjuster of my dishwasher just broke. I ordered a set of 2 adjusters online from a different company than the first time--because it was cheaper. But I guess you get what you pay for because one of them was broken! But I went ahead and installed the good one using the video. Glad I made the video because I forgot how to do it. Hope it helps you too!
Thank you for the fantastic instructions. I ordered my parts on Amazon, got them 2 days later and replaced the bad rack pieces in just minutes. Especially helpful tips: 1.) Use the flathead screwdriver to release the middle clip and 2.) Replace one side at a time so you have a template to work from while repositioning the clips. Now I'm only sorry I didn't read the reviews first, perhaps I could have received the replacement parts for free. (Kenmore Elite dishwasher part #W10350376)
Excellent video; however, one important detail was left out: make sure the blue piece is centered within the guides when inserting the new piece. Otherwise the rack will not lock in the higher position.
They have upgraded the repair kit to metal brackets. Any local appliance parts supply will have them. I paid $33 and had it fixed that day. Very easy to install just youtube it!
You CAN order these parts online. But you don't HAVE to. Whirlpool/Kitchenaid has acknowledged this is a design flaw, and they will send you the parts for free. I got it from them using the chat function on their website. Note: You will need your model and serial number.
After working my way through the switchboard, I got them to send me a kit--but it looked nothing like what was on there. Luckily, I was able to find another video with instructions for a Whirlpool rack adjuster, and I'm back in business! Thanks to all!
KitchenAid, Kenmore, and Whirlpool will send you a free total rebuild kit if you talk to their customer service line. It was a defective part, they they replaced mine for free! That being said I did have to wait on hold for about an hour though!
Thanks for this video. Our dishwasher was repaired for less than $20. It would not have been possible without this video. Keep posting more like this.
I couldn't have replaced the top wheel rack assembly without you. You are awesome!!
Thank you! I watched about 10 videos on replacing the upper rack assembly and yours was by far the simplest, clearest and most straightforward of them all! Followed your instructions carefully and everything worked as you said it would. Thanks again!
I'm so glad i decided to look it up before i paid someone $85 just to diagnose the problem. Thank you so much for this EASY, DETAILED video!
As a Mechanical Engineer, I admire your dexterity in removing the old and mounting a new rack adjustor. Credit also goes to your camera man. Thank you so much.
Thanks for helping me save on a service call! I'd replaced the other side on my own last year, but watching this video made it easier. Saved me money and my dishwasher is back in action!
Yeahhhhhh!!! My dishwasher is fixed!! Thank you so much HandyMom808!!!! Your video was AWESOME! My 12 year old son and I were able to fix it by ourselves in about 15 mins (we had to rewind on a few parts!) I think you should send a copy to Kitchenaid so they can add it to their website!! THIS IS THE SECOND TIME MINE BROKE! (Last time the repair person was kind enough to fix it when he was here fixing another part under warranty-- the adjuster is not covered under warranty) --SUPER, SUPER video and a big thank you to your son for his FANTASTIC job filming!! THANKS AGAIN!!
This video is excellent. I never would have figured out that 3rd clip without using your tiny screwdriver tip. Thank you!!!
Hi Handymom808, Thanks for the straightforward tutorial. I just replaced the adjusters on my Kitchenaid with your help and would like to offer an easier way to take off the third tab without using 2 screwdrivers. I used a pair of fine needlenose pliers to gently push the prongs together on the backside and it popped out in a flash. Simple and safe. Thanks again.
Fixed this problem today. Thank you so much for such a clear and easy video. We also just used this video on a trip to our friends home where both sides went. They too were impressed. Thank you again!!!
Super! I was wrestling with this yesterday and couldn't figure out the last clip. This video solved the problem for me and the whole thing took like 5 minutes after I viewed it. Thank you so much!
You are the best. II fixed my dishwasher without a $200 service call to Sears, a lecture from the technician about lifetime warranties, an argument with my husband! Thank you! And all for the grand price of $22!!! Highly recommend Speedy Appliance parts....
Bought the parts kit on Amazon for $20. It included the 2 brackets and all new clips (which I didn't need) and a magnetic sign for clean and dirty dishes. Your video was very helpful in making sure I was doing it right. The only thing I did different was instead of the 2 screwdrivers to squeeze the clip together I pinched them together with needle nose pliers. Thanks for a great video. Took me about 15 minutes start to finish.
Thanks for this video, HandyMom808! I have had to have these replaced multiple times while my dishwasher was still under warranty, and now that it's not, I sure didn't want to pay someone to fix it! Had an extra adjuster lying around and "Viola!" with your instructions, I was able to see how easy it was to take off the old, broken one and fix it. Well done!
Mine broke in the same place as yours.I somehow pulled it all apart by hand without breaking any parts. Both sides were broken - I discovered the left side after pulling the rack out when the wheel was still in the track Then looked online for match. Was able to find it locally from Marcone Supply 5 min from my home. They said these break all the time and are hard to keep in stock since this part is used by 6 different manufacturers and across most of their diswashers. Mine lasted a year and a half. Since I had no confidence they would hold up, I purchased a lifetime warranty for both which cost an extra $5 each on top of the $36 each cost. of course there are no instructions with the parts or on the manufacturers websites.Your video kept me from breaking any other parts since I had to repair both sides. Thanks so much!
A clear and well presented explanation. Yours was the best and allowed two older grandparents to make the repair without depending on arthritic fingers to squeeze tabs. Also, nice photography!
Excellent guide! Your clear instructions made this DIY a success.
Great Video.Very clear instructions and good photography.Thank you so much for your help.Your video seemed better than from a repairman.
This video was AMAZING and super useful. I like the others, was having a really hard time with that middle clip and was afraid of breaking it. Your video gave me the knowledge and confidence to accomplish this and saved me money from a repair man. SO thankful that I found your great video.
You saved me hundreds of dollars!!! Thanks so much for posting this. I was able to get the replacement parts and installed it myself. Feeling proud 😊
Very good video, thank you handymom. I can do a lot of things, appliances is not one of them and they are so expensive to have someone come and fix. It feels sooo good to fix something yourself!
I had the same issue... bought what I needed and thanks to this vide, I was able to replace these parts..... thank you very much!!!!!
Finally! A video that shows the correct way to replace the top rack adjuster. I viewed several that were either wrong, or left out important details or just weren't very clear about what they were doing. (One guy actually reattached the wheel to the broken adjuster, using a tie wrap. He could no longer adjust the height of the rack, but it permanently affixed it to the track. 😝)
I watched this one time, and paused it while I copied you. It couldn't have been easier.
I hope you will make more videos of whatever. Fixing a dishwasher was never so much fun! :)
Wonderful video! The camera work and explanation are top notch. There's nothing worse than getting a video that assumes you have prior maintenance experience or what do if you don't have man hands. P.S. I just got finished chatting with KitchenAid and they are sending me replacement parts free of charge.
Splendid video. We used your instructions, and there were no injuries or broken parts. Thanks!
Thank you so much! I have 2 KitchenAid dishwashers and BOTH racks went bad right after the warranties ran out. Murphy's Law, right, LOL. I found them online for only $17.98 a pair. I bought the improved ones that have SCREWS securing the wheels rather than those plastic prongs that rot and break right away. I followed your instructions and voila! So easy to follow. I had absolutely no issues other than you need to make sure both of the long prongs that come out of the adjuster handle are in the center when you clip down into the adjuster. Otherwise, you will not be able to keep the rack locked in the raised position. It will just fall back down.
Thank you!! Extremely easy to follow instructions. Will know to come back here for my future handymom issues!
Watched a couple of these tutorials, yours was by far the easiest and simplest. Thank you!
Just utilized your video for my dishwasher top rack repair & assembly! Awesome. Thank you for a great tutorial!!
thank you!!! Your video instructions worked great! As a single mom, you just saved me a service repair fee. :)
Thanks so much for the repair guidance!! It worked like a charm and only cost me 11 dollars!!
Thanks for the video Handy Mom. I was never lucky to find a handy woman. Right now I always have to fix stuff at my Mom or sister's house. I think this broke on my Mom's dishwasher because I know she puts way too much stuff on the rack. A pair of these parts are only $20 on Amazon right now. Probably a different brand though.
Great video! This made installing the new parts so much easier than trying to do it on my own. Thank you!
Thanks for posting. FYI, when I ordered part W10350376 through Amazon, it now comes with metal side panels, though the wheels are still plastic. Pretty quick to install, though one learning - make sure you check for and remove any broken wheels that are still in the rack guide
Great video. Thanks for sharing and good camera work. Not to long and detailed enough so I could actually do the repair after watching. Thanks!
Thanks a ton !!! I just followed the instructions step by step and TaDa..I could fix tihs myself.. Very clear, crisp instructions.. Saved a service technician visit and hard earned money !!! Thanks a bunch
Thanks for such an excellent video. It was very detailed and really helped walk me through the repair. The only problem I encountered was breaking one of the long retaining clips because it was so brittle...just like the pegs that hold the wheel in place. Oh well, there went another $15 for a new clip, but the top rack slides in-and-out as designed!
Great Video!! You made it look so simple compared to others on the Internet....thank you
Thanks so much for this video! I needed to replace both sides and was struggling on the first side before finding this video. This helped so much to get it back together, and the second side went very quickly. I actually found a replacement part from Exact Appliance Parts that looks exactly like the original, but has improved wheel mounting. No more prongs to break on the wheels. I hope this will last me a long time, but from reading the comments here, I now know that the company will replace it if it breaks again. Go moms!
Thank you. The screwdriver move worked. I was very close to just breaking that damn tab off, but I followed your directions and it popped right out. My dishwasher is fixed and cleaning right now. 💃😊
One more big fan - your video and instructions are "spot-on." Thanks!!!
This is a very nice instruction video. Easy to understand and follow. Much better than many others in TH-cam. Thank you.
Thank you for this nicely done video. I was able to install the new adjuster in about 15 minutes. You forgot to tell us to save ALL 3 CLIPS that you removed initially. The job would have taken 5 minutes less if I didn’t have to retrieve the 2 side clips from my garbage can. The parts company neglected to include them in the package. All’s well that ends well.
Just fixed the dishwasher thanks to your directions!!! THANKS!!!!!!
Thanks for this video! I never would have gotten through this without breaking those clips otherwise!! Your videographer did a great job! ;)
Ordered my parts from Amazon, watched this great instructional video and Boom!! Done in a few minutes!! Thanks so much!! We
Thanks for the video. Just fixed ours and this video kept me from breaking a clip or two trying to get the old one off.
I saw that screwdriver flying before it happened, happy you didnt lose an eye! Great video and thanks for the video!
Thank you for the great instructions. I did both sides & it took less than 10 minutes total. Parts were $31.48 from Appliance CareStore. 1 suggestion, make sure the blue piece is within the guides when inserting the new piece. Thanks again!
Thank you! Perfect instructions. Step by step.
Thank you, this video was very helpful. I fix most of my own appliances but this part had me stumped until you showed me how to remove it.
Thanks, you saved me hours of trying to figure this out.
Great Video! Very easy to understand. Thank you so much for taking the time to document the process!
Good video. I found long, needle nose pliers worked better on the middle clip to squeeze both edges at once.
Obviously not a rare problem. Thanks for a clear, detailed video.
Thanks for the instructions. Mine had two extra pieces. Two identical clips. Don’t know what they are for
Wow. Handy mom, you are really good at explaining and walking through this! Thanks.
So, the OTHER adjuster of my dishwasher just broke. I ordered a set of 2 adjusters online from a different company than the first time--because it was cheaper. But I guess you get what you pay for because one of them was broken! But I went ahead and installed the good one using the video. Glad I made the video because I forgot how to do it. Hope it helps you too!
Thank you for the great video. Huge help. Repaired our dishwasher in less than 10 minutes!
You rock! These are very easy to follow instructions! Thanks
Great video. Better than the one on Sears Partsdirect website. Had mine fixed in about 10 minutes. Great job!
Thank you for the fantastic instructions. I ordered my parts on Amazon, got them 2 days later and replaced the bad rack pieces in just minutes. Especially helpful tips: 1.) Use the flathead screwdriver to release the middle clip and 2.) Replace one side at a time so you have a template to work from while repositioning the clips. Now I'm only sorry I didn't read the reviews first, perhaps I could have received the replacement parts for free. (Kenmore Elite dishwasher part #W10350376)
And ... done! Thank you, HandyMom808 and ace videographer.
Worked great on my Kenmore Dishwasher as well. Thanks for the great instructions
I found two for 12.00 and 5.00 shipping.thanks for the video though,i really needed it!! All fixed!!
Awesome!! Love that there are so many HandyMom's!
Thanks for sharing this information! The instructions were clear and I was able to save a lot of time.
Wow! It went together like a "snap"...thanks for posting this video!
This is a great, informative video - allowed me to fix the Rack Adjuster - thanks !!!
Thanks for sharing this video. It is very helpful!
Thank you for the video!! Fixed mine right along with you!
Excellent video; however, one important detail was left out: make sure the blue piece is centered within the guides when inserting the new piece. Otherwise the rack will not lock in the higher position.
Thank you!! I was definitely struggling with that third clip.
Very informative thank tou, exact same part im waiting on, now i have a better insight on how to repair it….cheers
Great video! Could not have done this on my own.
They have upgraded the repair kit to metal brackets. Any local appliance parts supply will have them. I paid $33 and had it fixed that day. Very easy to install just youtube it!
+Harold Walgden You don't have the replacement part number for that do you?
Part W10712394
you need Part whirlpool W10712394. it's a metal replacement assembly specifically for this breakage issue. It's on Amazon if this break again on you.
Thank you for saving me a bunch of money!!
Thanks for the video. It certainly saved me a lot of time!
Used your video to help install this item, very helpful.
Great video, thanks so much. Dishwasher fixed and feeling really proud of myself :)
Very helpful. Made my day easier.
Awesome video and directions - THANK YOU SO MUCH!!!
I need to change my porch light (with motion detector. Would you show me how?
Thanks so much - fix in place, thanks to your video
Thank you very much. I also has so perform this repair sans husband. You helped a lot.
-Andrea
You CAN order these parts online. But you don't HAVE to. Whirlpool/Kitchenaid has acknowledged this is a design flaw, and they will send you the parts for free. I got it from them using the chat function on their website. Note: You will need your model and serial number.
Does not seem to be the case if its made by Whirlpool for Sears.
They wanted to schedule a repairman... uh no...quit making cheap crap
After working my way through the switchboard, I got them to send me a kit--but it looked nothing like what was on there. Luckily, I was able to find another video with instructions for a Whirlpool rack adjuster, and I'm back in business! Thanks to all!
Thanks for the great video! It did the trick for me!
KitchenAid, Kenmore, and Whirlpool will send you a free total rebuild kit if you talk to their customer service line. It was a defective part, they they replaced mine for free!
That being said I did have to wait on hold for about an hour though!
Thanks for the video! Helped a bunch!!!
Thank you so much! This was a very good video!!
Best Vid on this repair Thx a lot Handy!
Thanks super helpful still today 🙂
Absolutely great. Easy, done.
Thanks so much! Just what I needed.
Thanks for the video. It was a big help.
Awesome video, thank you!
Thanks, really handy video!
Very helpful. Thank you for sharing!